Jobs in Greater London

The Community Fundraising Officer will work as part of the Partnerships team. The role will collaborate on the development of the community fundraising strategy and will lead on its implementation. The role will include engaging our community with a range of fundraising opportunities. It will play a vital role in generating the funding needed for Choose Love to continue to support displaced people around the World.

About the job

We have an exciting opportunity for a Chef de Partie in our Catering team at St Joseph’s Hospice. As a Chef de Partie, you will ideally be used to working in a busy catering location, as well as working with fresh food, and have some knowledge of palliative care catering needs or have worked within the healthcare sector. The post requires an enthusiastic and confident approach where, as a member of the team, you will ensure that both our patients and retail customers’ needs are exceeded.

About you

You will need:

• To be qualified to C&G 7051/2 or NVQ equivalent at Level 2 or higher
• Up-to-date knowledge of modern cooking procedures
• Experience of cooking food to meet the specific nutritional needs of patients
• Effective communication and interpersonal skills

Where you’ll work

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity, and as such, it has a rich, Catholic heritage which informs our work today: to support and welcome those in need from all different cultures, religions and backgrounds.

We provide high-quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days’ holiday plus public holidays, increasing up to 33 days with service
• Enhanced hourly rates for weekend and bank holiday working
• Subsidised café and early access to retail sale events
• Season ticket/welfare loans
• Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme
• Santander Cycles discount and cycle-to-work scheme
• Health cash plan and access to EAP services

For further information and to apply, please visit our website via the Apply button.

Closing date: 23 March 2025.

We are an equal opportunities and a Disability Confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

ABOUT THE ROLE

We are seeking a compassionate Children and Family Worker to support mothers and children at Penrose Women's Refuge in West London. You will provide trauma-informed care, fostering a safe and nurturing environment for families to heal and thrive.

Your role includes facilitating family activities, offering parenting guidance, supporting children’s education, and working closely with mums and external agencies to deliver holistic support. By empowering families to rebuild relationships and overcome challenges, you’ll help them achieve stability and independence. Someone who worked in a primary school or Education might be a good fit for this type of role. Due to the nature of the service, the postcode has been removed; however, the service is based in West London.

Shift Pattern: 37.5 hours per week on rota. Shift patterns could include 07:30-15:30, 09:00-17:00 and 23:30-07:30. This role will also require 1 Saturday per month on site. 

Salary: £26,155  

WHY YOU WILL LOVE THIS ROLE  

In this role, you’ll have the opportunity to make a meaningful difference in the lives of families who need that extra support for re-gaining independence. By providing tailored, trauma-informed support, you’ll play a vital part in helping mothers and children rebuild their lives and create a brighter future.

What are we looking for?

• Understanding and/or experience of working with people of complex backgrounds
• Previous experience and/or in-depth knowledge about working with children who have experienced trauma
• IT Proficiency, ability to learn new software programs, basic Microsoft experience  

What we offer

• 25 days annual leave (full time equivalent), increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

The Performance Marketing Specialist will deliver, optimise and evaluate Battersea’s digital advertising campaigns, specialising in Google Ads to run activity across Search, Video, Performance Max, and Demand Gen placements.

Responsible for implementing annual media spends of over £1 million to support the achievement of strategic objectives and individual campaign targets.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 13th April 2025

Interview date(s): w/c 21st April 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Head of Fundraising  

We’re seeking a passionate and ambitious Head of Fundraising to lead the build out and enhance the development of our membership and third-party fundraising activities.

As a mission-based organisation, we believe businesses have the power to be a force for good. Our members include a

range of tea companies, from start-ups to multi-nationals who have joined us to address the complex systemic issues that the tea sector faces. We convene and facilitate collaboration between communities on the ground, our members, businesses, governments, and civil society, enabling us to mobilise our resources and deliver our transformational strategy.

Position: Head of Fundraising 

Location: E2, near Bethnal Green (London). Hybrid, minimum 3 days in the office.

Hours: 37.5 hours per week (full-time), Monday to Friday.

Contract: Permanent

Salary: £50,000 to £60,000 per annum, depending on experience + company benefits.

Closing date: Tuesday 25th March 2025 - although interviews will be on a rolling basis, and we reserve the right to close recruitment early if the right candidate is found.

About the role:

This London based role will strengthen and optimise one of the critical pillars of our strategy, by building strategic relationships with those institutions aligned to solve the same persistent issues that dog agricultural supply chains. We focus on programmatic work that delivers a set of interventions, that in combination, will address the causes that we champion – namely, the reduction of poverty, arresting deforestation, promoting access to services and lastly but crucially addressing Human Rights and Environmental Due Diligence (HREDD) in the tea supply chain.

Key areas of responsibility include:  

• Lead the definition of the overall fundraising strategy.
• Manage relationships with a myriad of programme funding stakeholders, including private sector partners, NGOs and government.
• Write and develop a detailed fundraising strategy plan and have ambitious targets for levels of financing raised. 
• Support the M&E Lead to deliver highly effective impact reports to our core funders.
• In collaboration with Finance, be responsible for fundraising budgets, validation and controls and reviewing and approving donor reporting.
• Provide access to relevant fundraising successes to enable the Communications team to create content that demonstrates the impact of our work.
• Contribute to wider organisational activities, such as developing policy statements, identifying innovative fundraising business models, shared learning objectives, design and delivery of large meetings and events.
• Organisational shared learning. – The Head of Fundraising will lead on the global calls and sharing outcomes from fundraising across the organisation. This is co-lead with Head of Communications. 

About you:

The individual will also play a leading role in setting the culture of the organisation and modelling our values. We aim to be a positive, driven, open-minded, intellectually curious, and collaborative organisation but one that is not satisfied with the status quo. With a shared responsibility for the organisational capability, this role ensures that we continue to evolve according to its strategic direction and intent.

Essential Skills:

• Have the right to work in the UK and reside within a commutable distance to our London office in Bethnal Green.
• Minimum of 10-year experience in fundraising with direct evidence of funds raised.
• Experience on working on raising funds, preferentially for agricultural supply chain programmes.
• Proven experience of delivering strategic leadership with a management team.
• Knowledge of human rights-based approach to impact delivery (and in a supply chain setting would be an advantage).
• Knowledge of corporate social and environmental sustainability, understanding of the concept of Human Rights and Environmental Due Diligence, and understanding of certification schemes such as Rainforest Alliance, and Fairtrade.
• Clear ability to segment the large funding landscape into the various component parts.
• Experienced senior manager – building, developing, and motivating diverse and high performing teams.
• Experience working on global projects and with people from different backgrounds and cultures and prepared to travel overseas.
• A belief in the power of business to create positive change.
• Excellent interpersonal and communication skills, open to coaching and collaborative teamwork.

Desirable:

• A university degree in a related field and/or Masters 
• Proficiency in additional languages, such as German or Arabic, considered an asset. 

About the organisation:

Founded in 1997, this not-for-profit membership organisation with 38 diverse members, collaborates with members and third-party grantors to implement impactful, long-term programs in tea-producing countries, improving the lives of farmers, workers, and communities.

The projects address critical issues in the tea supply chain, including poverty, gender-based violence, human rights violations, deforestation, and inadequate access to services. By partnering with corporate members, funders, and local implementers, they deliver tailored interventions and drive responsible business practices. Leveraging their unique position, they bring together the right stakeholders to tackle key challenges with actionable solutions.

You may also have experience in areas such as: Head of Fundraising, Head of Relationship Fundraising, Director of Fundraising, Fundraising Director, Fundraising Manager, Grants, Donor, Projects, Programmes.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Team Leader Location: London Salary: £30,350 - £43,675 per annum ’s vision is to break down the barriers that stop people getting the support they need to live a life they value. They tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. They have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year their services support around 125,000 people. The Role As a Team Leader at Pier Road, you will play a pivotal role managing a team of 8 recovery practitioners in a Drug and Alcohol Service with a clinical element, working closely with SLAM as a lead provider dealing with the prescribing and psychosocial  element of their service users. You will support the Services Manager in, delivering, monitoring, and improving processes and to meet quality requirements and contractual needs, including KPIs. You will manage and lead a team of recovery coordinators within the service, ensuring that first class care is delivered to their service users.  Your role will involve: Managing, mentoring, coaching, and ensuring the development of staff reporting to you, including volunteers. Maintaining accurate and up-to-date records and reports and providing written and verbal reports as required. Actively engaging service users in future service design/changes to delivery. Ensuring all services delivered are accessible, paying particular attention to underrepresented groups. Skills and Qualifications Experience within the drug and alcohol sector would be ideal.  Experience managing caseloads. Experience managing a small team Excellent IT skills, e.g. Microsoft packages Benefits Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service) Annual leave purchase scheme Enhanced occupational sick pay Enhanced employer contribution to your workplace pension Death in service benefit Free Will writing Eyecare vouchers Blue light card discount Fantastic learning and development opportunities, including free training courses Work-life balance- flexible working and family-friendly policies Happy, Healthy You! – their wellbeing offers for their workforce Employee Assist Programme and Support Networks To Apply If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

Specialist Schools Coordinator

Location: London

Salary: £26,250 - £34,650 per annum

Waythrough's vision is to break down the barriers that stop people getting the support they need to live a life they value. They tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

They have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year their services support around 125,000 people.

The Role

An exciting and innovative opportunity has arisen in Lewisham for a highly skilled and experienced individual to join their team as a Drug and Alcohol Education Specialist. They are seeking a dedicated professional, ideally with a background as a drug and alcohol worker, school welfare officer, or student support worker, who shares their vision of creating a healthier future for young people.

The organisation adopt a bio-social model approach and aim to work collaboratively with schools to develop and deliver engaging sessions on drugs, alcohol, and healthy relationships. As a Drug and Alcohol Education Specialist, you will play a pivotal role in promoting awareness and providing essential guidance to students, teachers, and parents alike. Through training programs and workshops, you will empower educators and parents with the knowledge and tools needed to address substance abuse issues effectively.

Skills and Qualifications

• Previous experience as a drug and alcohol worker, school welfare officer, or student support worker is highly desirable.
• A thorough understanding of the challenges and issues surrounding drugs, alcohol, and young people.
• Excellent communication skills, both verbal and written, with the ability to deliver engaging presentations and workshops.
• Strong interpersonal skills and the ability to build relationships with a diverse range of stakeholders.
• Knowledge of local resources and treatment services related to drug and alcohol support is advantageous.
• Relevant qualifications in counselling, social work, or a related field will be considered an asset.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family-friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

I am excited to be working with an amazing homelessness charity in search of an temporary Finance Assistant. This is an immediate start, London based hybrid role for 3-months. We are seeking a detail-oriented Finance Administrator to support the finance team with invoice processing, payments, rent income recording, and administrative tasks.

Key Responsibilities:

• Process invoices, payments, and rent receipts accurately and in a timely manner.
• Maintain financial records, ensuring accurate data entry and filing.
• Reconcile supplier statements and resolve financial discrepancies.
• Respond to internal and external queries related to finance processes.
• Assist with banking tasks and ensure compliance with financial policies.

About You:

• Experience in finance administration or bookkeeping.
• Strong numeracy skills and familiarity with accounting systems.
• Proficiency in Excel and financial data management.
• Organised, detail-oriented, and able to manage multiple tasks efficiently.
• Experience in a charity or housing sector is desirable but not essential.

If you are immediately available with the above skills and experience please apply online today, we would love to hear from you!

Location (UK): Office Hybrid* - London / Chesterfield
Hours: Full-time - 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page.
Travel: Travel will be required across the UK, approximately once or twice per month.  

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Are you passionate about improving the lives of people with arthritis?  Are you experienced in the development of educational content and resources?

The Professional Engagement and Education Team at Versus Arthritis are looking for an experienced officer to support their new MSK SKILLs programme of work supporting health and care professionals to provide better care for people with arthritis.

About the role

The team works across the UK, delivering education and training courses, attending health and care conferences, supporting service improvement projects and developing resources to help provide health and care professionals with the skills, knowledge and information they need to improve outcomes for people with arthritis.  

As the MSK SKILLs Content Development and Delivery Officer you will support the Professional Engagement and Education Team in the development and delivery of education and training content as part of the Versus Arthritis MSK SKILLs programme for health and care professionals, ensuring that it supports them to develop their knowledge and increase their confidence in musculoskeletal (MSK) conditions, enabling them to deliver the best care possible for people with arthritis. 

You will be expected to develop training courses and materials for a wide range of health and care professionals, taking into consideration training pathways, frameworks and curriculums. We are supported by a team of trainers who deliver our courses but there will be an expectation that the successful applicant will support the delivery of our range of non-clinical courses. 

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of developing educational content and resources, e.g. PowerPoints, elearning modules, podcasts, resource sheets. 
• Experience of facilitating the delivery of, and delivering educational content using a range of methods, e.g. face to face workshops, webinars, large scale conferences.  
• Experience of using learning management systems, including content management and user data management.  
• Knowledge of the processes involved in the development and delivery of education and training, including identifying needs, planning, facilitation, assessment and evaluation.  
• Excellent communication and interpersonal skills, and evidence of excellent relationship management with a wide range of stakeholders.
• Ability to manage a project from initiation to completion, including time-management skills, logistical organisation, budget management, problem solving and the ability to prioritise workload effectively.
• Ability to apply evaluation and impact measurement to activities.
• Excellent information technology skills; thorough working knowledge of Microsoft Office Suite especially Outlook, Word, Excel, Teams, Teams Live, PowerPoint and digital working skills including experience of using databases and learning management systems. 

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Civitas Charity Recruitment are proud to be working with a recognised International Charity to help source their new Deputy Director & Chief Operating Officer to oversee its operations, finance, fundraising, HR, and administration. This role offers a unique opportunity to support vital work advocating for marginalised communities worldwide.

About the Organisation

The charity works tirelessly to promote and protect the rights of ethnic, religious, and linguistic minorities, as well as indigenous peoples globally. With a network spanning over 60 countries, the organisation partners with grassroots movements to challenge systemic inequalities and build inclusive societies. It has consultative status with the UN and observer status with the African Commission for Human and Peoples’ Rights.

About the Role

As Deputy Director & COO, you will play a key leadership role, ensuring the organisation operates effectively and sustainably. You will report to the Executive Director and lead on financial management, HR, operations, IT security, GDPR compliance, and fundraising oversight. You will also act as Company Secretary and be responsible for ensuring compliance with statutory and donor regulations. This is a full-time permanent post and can be located within London, Uganda or Hungary. Visa sponsorship is possible for this post.

Who We're Looking For

We welcome applicants who share the charity’s commitment to anti-racism, gender equality, and decolonisation. Candidates with lived experience as part of an ethnic, religious, or linguistic minority, or with disabilities, are strongly encouraged to apply.

Ideal candidates will possess strong financial acumen holding a relevant qualification (ACCA, ACA, CIMA) or equivalent. You will be able to demonstrate strong leadership and be comfortable in working on multi-currency donor funded projects and reporting structures. You will have significant senior leadership experience in operations management and also in building teams and developing systems and processes. Prior experience of working in a mid-size International Charity would be a bonus although we are open to candidates who maybe out of the charity sector.

How to Apply

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.

Sessional Adult Learning ESOL Tutor 

Job description 
Are you passionate about education and ensuring everyone has the opportunity to fulfil their potential? If you’re knowledgeable in the field of ESOL and able to facilitate engaging, in-person sessions for adult learners, we’d love to hear from you!  

The sessional adult learning tutor will be based at our thriving office in North Kensington and will have responsibility for working both individually and as part of the Adult Learning team to plan and deliver the Adult Learning programmes.

 
About Nova 
Based in North Kensington since 1983 and serving its poorest wards and those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.   
  
Reaching 2,000+ people each year, we: 
• Develop knowledge, education and confidence  
• Connect diverse groups   
• Provide opportunities  
  
Our work, operates on 2 levels:  

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), adult education, IAG, family programme and volunteering  
• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action  ​ 

Purpose of role 
We are looking for a highly motivated, experienced and creative tutor with excellent interpersonal, numeracy and digital skills; excellent written English and efficient organisational skills.  

The aim is to support adult learners who need to improve their English language skills, working both individually and as part of the Adult Education team to plan and deliver an agreed number of ESOL courses. 

Duties will include: 

- To plan independently in compliance with the ESOL Curriculum and to work creatively whilst exercising initiative and contributing own materials 

- To comply with Health and Safety, carrying out the required administration (including monitoring and Ofsted and RARPA) and ensuring we run a safe and stimulating programme 

- To regularly carry out and keep records of initial and diagnostic assessments 

- To devise schemes of work and lesson plans for own courses 

- To effectively lead a class/group of up to 16 students 

- To devise Individual Learning Plans with students  

- To keep meticulous records of attendance 

- To collect, present and maintain feedback forms, samples of learners’ work, samples of formative and summative assessments, termly figures (progression routes and achievement grids), and end of course reviews 

- To develop basic and appealing study packs/worksheets 

- To be familiar with and understand the necessary regulations and legal requirements, including Safeguarding Adults, Equal Opportunities, Health & Safety and Working with Vulnerable Groups 

- To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post 

You need to: 

- Be passionate about helping people achieve their potential 

- Be a qualified ESOL practitioner (CELTA, DELTA, DTTLS ESOL or Literacy) 

- Be knowledgeable in your subject field 

- Be able to carry out effective planning, monitoring and evaluation of courses 

- Demonstrate a high level of computer literacy 

- Be able to use your own initiative, and to organise and prioritise your workload 

- Be able to meet deadlines and work under pressure 

- Be able to identify and implement changes in existing systems 

- Be able to maintain excellent working relationships with colleagues and students 

- Demonstrate awareness of and commitment to the safeguarding and promotion of welfare of vulnerable adults, according to the charity’s ethos 

- Be committed to the provision of a quality service and the implementation of quality improvements 

- Demonstrate awareness of and commitment to valuing equal opportunities and diversity 

- Be committed to taking a full and active role in the life of the charity and be committed to its aims and values 

- Have a flexible approach to work and be able to work flexibly throughout the week/over the year by prior agreement 

 - All applicants must have the right to work in the UK 

Location: Hybrid, Old Street, London
Salary: £35,470 per annum
Hours: 34.5 hours per week
Department: Supporter Engagement and Operations
Job Type: Full-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

At Plan International UK, we are committed to delivering exceptional supporter experiences. As a Supporter Income Executive, you will be integral in ensuring that our supporters feel valued and appreciated. This involves providing timely and accurate financial processing, maintaining clear communications, and addressing queries efficiently. Your ability to understand and meet the needs of our supporters will be crucial in fostering long-term relationships and driving our mission forward.

It's an exciting time to be joining our Supporter Engagement and Operations Unit and we are looking for someone with exceptional donation processing skills!

Ideally an individual with experience in processing both offline and online donations through multiple channels from donation forms to online platforms. You will need to be knowledgeable in HMRC Gift Aid regulations and BACS Direct Debit compliance. The ideal candidate will play a key role to ensure seamless compliance with both Gift Aid and Direct Debit standards.

This role demands exceptional communication skills and therefore effective interaction with colleagues is crucial for our success. Additionally, strong problem-solving abilities and a strong attention to detail are essential, as the position involves finding innovative solutions to ensure seamless operations and achieve positive outcomes. You will also have considerable experience using a customer or supporter database system.

To succeed in this role, you will need to enjoy working as part of team, sharing information and helping the department meet their set standards and targets.

If you excel working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, Feminist Leadership Principles and vision, we would love to hear from you.

For further detail of this role, please see the job profile.

The deadline for applications is 23:59 on Sunday 6 April 2025
Interviews will take place on Monday 14 April 2025

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-220306

Position: Senior Individual Giving Officer – Acquisition
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in the London with flexibility to work remotely
Salary: Starting at £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2*, Charity
*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Over 150,000 people in the UK are living with MS and it affects everyone in very different ways. At the MS Society we have ambitious fundraising plans to support everyone affected by MS - through the good days and the bad.

This exciting role in our Individual Giving team is part of a supportive and driven team, looking to raise significant income across various acquisition channels to help people living with and affected by MS.

You’ll support with the planning, coordinating and delivery of new and existing acquisition campaigns, across a variety of channels and across a number of income streams, including cash, gaming and regular giving.

You’ll be experienced in the acquisition of supporters in a fundraising environment. You’ll have impeccable organisational skills and attention to detail. And with strong interpersonal skills, you’ll have experience in working collaboratively with internal stakeholders and external suppliers and agencies to deliver projects and campaigns.

With an independent, logical and enthusiastic approach, you’ll have the opportunity to really own your campaigns, help develop our individual giving programme, and make a real difference to people living with MS.

Closing date for applications: 9:00 on Wednesday 26th March 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets 
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. 

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. 

What are we looking for:

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards 
• Results driven but with a recognition of right result, right way.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year 
• Enhanced family policies (maternity, paternity and adoption leave
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers