Jobs in England

About Outward

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community and develop as individuals. We strive to provide innovative and responsive housing and support services that promote choice and independence for people with a variety of needs including; young people, adults with mental health support needs, learning disabilities, autism and older people.

We are recruiting for an enthusiastic, motivated and committed Deputy Manager, with experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity to utilise your skills to support the Team manager in coaching and mentoring the staff team, and also embedding high standards in the running of the service. The successful candidate will be working alongside frontline staff to support the skills building needed to increase the independence of people with autism and/or learning disabilities and behaviours of concern. Responding to the Transforming Care agenda this service is providing a real opportunity for people to thrive and enjoy a good quality of life, as active and valued members of their community.

Outward’s autism and PBS specialist services have a strong reputation across London, where we support people to live full and active lives, with support designed around the person’s personal ambitions and choices. PBS training will be provided to develop the successful candidate into a PBS coach, and you will be working closely with our Positive Behaviour Lead to create a culture that promotes Positive Behaviour and Active Support values and practice. The role involves teaching people new skills and ways of communicating which reduces behaviours of concern.

About the role

• You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person centred approach. You will be striving to promote individual choice, independence and self confidence in people
• You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
• You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.
• You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.
• You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.
• You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want. 

About You

• Experience of managing a service for people with a learning disability/autism and complex needs including behaviours of concern is essential. (E)
• A qualification in Positive Behaviour Support Coaching (BILD accredited), or a willingness to gain the qualifications within the first 3 months of employment is essential. (E)
• You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support. (E)
• You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers. (E)
• You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff. (D)
• Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. And be committed to include the person, and their circle of support at all times. (E)
• A commitment to providing high quality, personalised active support. (D)
• Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making. (E)
• You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want. (E)
• Knowledge of managing a budget is desirable. (D)

E – essential, D - Desirable

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application form detailing how by referring to the job description and person specification. You can do this by following the link below:

The closing date for all applications is on Thursday 12th December 2024

Interviews will be held week commencing 23rd December 2024

Outward is committed to equality and diversity and welcomes applications from all sections of the community. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI)? Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

ID: 1274

Job title: Locality Team Manager, Cotswolds and Stroud Children and Family Centres, Gloucestershire

Salary:  Grade 4 Point 29 – 33: £36,842 - £41,106 FTE per annum

Location: One of the three sites across Cotswolds and Stroud (Dursley, Stonehouse and Cirencester)

Hours: 37 hours per week (full time)

Contract type: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

The post holder will share and embrace the vision of ‘developing an innovative Gloucestershire Family Hub model which puts the well-being of all families, children, and young people at the heart of its work and leads to systemic and transformative change for individuals and the community’.

Main Responsibilities:

· To provide direct line management and leadership to a staff team in the locality, including performance management, reflective practice supervision and robust monitoring of service provision.

· To oversee and support the planning, delivery and coordination of Children’s and Family Centre’s Support Services. Involve stakeholders and all staff as far as it is possible in decision-making processes.

· Support the Operational Manager in all aspects of delivery, including the development of

new workstreams and transformational change of the provision and manage strategic relationships with key stakeholders.

Main Requirements (for details check the job description and person specification):

· To lead and support safe, reliable, high-quality family support service across the district and integrate with existing provisions to ensure that services are not duplicated and multiagency working is upheld. To ensure communication is established with other services to establish a culture of mutual trust and respect.

· Prioritise referrals, manage work allocations and ensure effective deployment of the workers to ensure service users receive a timely and effective service.

· Ensure all appropriate staff development and core training requirements are fulfilled in the team and contribute to wider training plans for the locality. Foster a culture of continuous development including best practice sharing across teams and districts, involvement in Community of Practice etc. 

• Respond appropriately to any safeguarding concerns, demonstrating an understanding of, and always complying with Family Action’s and Gloucestershire procedures for promoting and safeguarding the welfare of children and vulnerable adults. To ensure compliance with relevant local and national legislation. Act as a safeguarding Lead for the locality.
• To have an overview of the support needs of all families across the locality and Gloucestershire as a whole, and knowledge of how these are being met in order to influence the direction of service planning.

· Experience relevant for your effectiveness in the role might be from various sectors: health, education, social care, youth work. The list is not exclusive and if you are passionate about supporting families, we would still like to hear from you.

· Benefits:

- An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata for part time staff).

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Download and submit a completed Application Form linked to the Family Action job advert 

· Closing Date : Monday 16th December 2024 at 11:59pm

· To learn more about Family Action: Recruitment Pack

· To learn more about our terms & conditions: Summary Terms & Conditions of Employment

· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Rachel Sanders (full email address located on advert document).

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Executive Assistant to the Director and Business Support

Are you seeking a new challenge using your executive assistance and business support skills, looking to step up in your career and wanting to make a difference as part of a small team in a fascinating and collaborative environment?  This role at Greenwich Hospital could be for you.

About Greenwich Hospital

A unique Crown body, Greenwich Hospital supports the Royal Navy community by awarding grants to support education, welfare and acute need.  As a leading funder working to support the Royal Navy community, our funding and partnerships deliver positive change for those who need it and empower people to thrive.

The role

This is an exciting time to join Greenwich Hospital as we work through a significant change agenda.   With responsibility for supporting the Director of Greenwich Hospital (DGH) and the Senior Leadership team, as well as providing other business support, this is a varied and rewarding role.  You’ll be working closely with other team members to ensure a positive, joined-up and dynamic working environment representing the office of the DGH externally with a wide variety of stakeholders within the Royal Navy, Ministry of Defence and the Naval charity sector.  This is a key role within the Greenwich Hospital team and an opportunity to significantly contribute to our work. 

• Full-time (35 hours per week)
• Circa £40,000 - £45,000 per annum, depending on experience
• Hybrid, including at least 3 day per week in London
• Very generous annual leave allowance

Further details including the job description and how to apply can be found on our website.

Greenwich Hospital aims to be an equal opportunities employer and welcomes applications from all sections of the community, including former members of the Armed Forces.

Deadline for applications is midnight on 1 January 2025.

Shortlisted candidates will be invited to interview in person in London on 7 January 2025

We reserve the right to close this vacancy early and bring forward the interview date, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Training Administrator

Qualifications

• A standard pass or above in both Mathematics and English at GCSE level;
• Two A levels or a vocational qualification at level three; or
• Have gained an equivalent level of learning through work experience.

Experience

• Significant experience in an administrative role, preferably in a client/customer-facing environment, and ideally in a training, education, or membership setting.
• Knowledge of higher education or professional healthcare training, in relation to psychotherapy or counselling, desirable.
• Experience of working with an invoice processing system desirable but not essential.
• Experience of working with learning management systems (LMS) like Moodle, Mentimeter is desirable but not necessary.

Knowledge, Skills & Abilities

• Ease and experience working in a client focused /customer service environment.
• Excellent verbal and written communication skills, including the ability to compose communications to a wide range of professionals, and to take accurate minutes.
• Good general computer literacy including competency in Microsoft Office, databases, Zoom and Microsoft Teams, and the ability to be self-supporting.
• Able to work with a wide range of people including senior volunteers.
• Excellent organizational and time management skills.
• Able to work independently and be proactive, when appropriate. Ideally the successful candidate will be able to exercise their judgement about when to draw on colleagues’ expertise and ask for assistance.
• Methodical with good attention to detail
• Ability and commitment to maintain strict confidentiality.

Interviews will be held on:

• Wednesday, 15th January 2025: 10:30 - 12:30

• Friday, 17th January 2025: 9:30 - 11:00

Database Assistant: Membership
Advancement
Full-time
Permanent
£28,144 per annum
Application deadline: 9am on Thursday 12 December 2024

About the role:

The Advancement Operations team are currently looking for a new Database Assistant to provide essential database support for the team and particularly for the maintenance and updating of accurate Membership gifts and records.

The Database Assistant will support the Data Manager: Membership in working to a schedule of activity to provide stakeholders with accurate data. This role will also liaise with the Database Manager and the Membership Services team on a regular basis to discuss and investigate data issues. The integrity of the fundraising database is essential to providing excellent donor care and supporting the donor journey.

Key areas of responsibility:

• To maintain and update confidential data accurately on the Raiser's Edge fundraising database. A significant amount of data entry work is required.
• To assist the Data Manager: Membership in the process of Membership renewals and the management of Membership Direct Debits, which includes reconciling data from an external service provider against Raiser's Edge, adjusting records, cleaning and spotting exceptions.
• To be responsible for data integrity in Raiser's Edge and help maintain data documentation, especially in relation to Membership, donor and prospect data.
• To assist the Data Manager and the Gifts and Planning team in the processing of donations such as cheque or card payments.

About you:

• Educated to GCSE level, or above.
• Strong IT skills with a good understanding of databases and a prior experience of using spreadsheets or data entry.
• An active problem solver with the ability to multitask effectively in a busy office environment while maintaining strong attention to detail.
• Ability to evaluate and improve repetitive tasks and procedures.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

Shortlisted candidates will be required to complete a short Excel test as part of the interview process.

The interviews are expected to take place at the British Museum.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We are also currently piloting a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage and how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Tameside

You have a QCF in Health and Social Care (ideally level 3, or equivalent), a significant understanding of Mental Health Issues and substantial experience of working within a Housing and Social Care environment and the ability to lead by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Specialist Intervention Coach.

Tameside SHS is a mental health, 24 hour supported housing and community-based service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, tenancy support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. Care to join us?

As a Specialist Intervention Coach your challenge will be to monitor, develop and share good practice across staff teams to ensure individuals and teams are better equipped to work with a greater range of challenging support needs.  We’ll also rely on you to provide high quality intensive support using psychotherapeutic intervention and support the staff team in delivering these. Working to deliver the guided intervention model and brief interventions for Waythrough as a requirement of service expectations will be important too. What’s more, when it comes to seeking to maximise a multi-agency approach for complex cases, provide effective leadership in formulating support plans or ensuring data entry to reporting systems is accurate, timely and in line with quality assurance requirements, again we’ll count on you.

You’ll be working closely with a range of professionals to ensure risk assessment, management and safeguarding requirements are effectively planned, assessed responded to and met, so good verbal and written communication skills are essential. You’ll also need a track record of dealing with ‘high risk’ clients and managing resources effectively, as well as experience of carrying out investigations and writing reports and recommendations. Solution focused and outcome driven, you’re great at leading, supervising and motivating staff and delegating work appropriately, have a firm but inclusive, open and encouraging management style and lots of tact and diplomacy. You’re comfortable managing conflicting demands and priorities too and have a flexible attitude to working hours and willingness to participate in on call arrangements.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Cambridge – hybrid working available

Internally your job title will be Recovery Worker

You are caring, consistent and flexible and really enjoy helping young people achieve independence and lead their own recovery. Welcome to Waythrough as a Recovery Worker.

Join the team at Castle Service in Cambridge, a dispersed supported housing provider supporting 14 young people aged 16 ‐25 years old who are homeless or at risk of becoming homeless. The service operates on a hybrid working model which can include home working, remote working within the community or working from our office base. You will have the autonomy to manage your case load and working arrangements where they support the operational objectives of the Service.

In this varied and challenging role, you will work with young people to set goals to develop their confidence and internal resources and help them to move on from temporary services to permanent accommodation at the earliest opportunity. Another key aspect of this role is accommodation management which will see you support the service users to ensure the accommodation is Health and Safety compliant, well kept, clean and tidy.

You have experience of engaging or working with young people as well as the ability to work autonomously. You will be independent with a positive, can‐do attitude and keen to break down the stigma of homelessness and mental health.

Access to a car would be desirable due to the need to travel between the four supported houses.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

This is a permanent part-time role requiring the post holder to work 16 hours per week

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Are you ready to make a meaningful impact by leading high-quality support services for people affected by MND?

We are seeking a Senior Head of Integrated Services & Delivery to oversee and shape our national and regional support services, ensuring they are accessible, inclusive, and meet the needs of those living with and affected by MND. This is a home-based role with travel requirements to Northampton and regionally.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities

In this role, you will lead our integrated services and delivery teams, driving quality, innovation and excellence across all areas.

• Accountable for the Association's a portfolio of direct services at both national and regional levels, supervising a team of five senior leaders.
• Accountable for the improvement and enhancement of our current direct information and support provision to ensure they are high-quality, safe, and inclusive.
• Lead on the development and implementation of a forward-looking strategy for information and support services that align with organisational goals and address evolving needs.
• Develop, implement, and monitor budgets exceeding £8 million, ensuring financial sustainability and strategic impact.
• Lead the delivery of strategic change initiatives to enhance service quality and effectiveness.
• Establish and monitor data-driven performance metrics to track impact and outcomes.
• Drive innovation in service delivery models, working collaboratively with internal and external stakeholders.
• Embed equality, diversity, and inclusion in all services to ensure accessibility for all communities.
• Support staff and volunteers with the tools, training, and policies needed to deliver exceptional services.
• Act as a key contributor to business planning and deputise for the Director of Services & Partnerships when required.

About You:

You are a proven leader with a passion for driving meaningful change in support services. Your experience and expertise will help us deliver impactful, person-centred services across the UK.

• Educated to Master's level in management arena or equivalent level of experience.
• Significant leadership experience within the charity or health sector.
• Demonstrated success in developing and delivering both virtual and in-person services.
• Track record of implementing strategic and operational plans on a national scale.
• Strong leadership and organisational skills, with a focus on collaboration and team development.
• Proficiency in using data to drive service improvements and measure outcomes.
• Excellent communication skills, with the confidence to challenge and inspire at all levels.
• Commitment to equality, diversity, and inclusion, with experience in promoting these values within organisations.

The full job description is available in the candidate pack.



Salary: £69,550 per annum

Hours: 37 hours per week

Location: Home-based with travel requirements to Northampton and regionally

Contract: Permanent

Hybrid Working and Flexibility: This is a home-based role with an expectation of minimum 2 days per week in Northampton and working regionally. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

Interviews are scheduled for Thursday 19 December and Friday 20 December

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in a similar senior leadership role within the non-profit sector in an information & support organisation, preferably health focused.
• Experience developing and delivering high quality, efficient and innovative person-centered services - both virtual and in person.
• Experience of developing and implementing strategic and operational plans at a national (across England Wales and Northern Ireland), regional and local level.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Role Title: Temporary Operations Manager (Maternity Cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK

Deadline for applications: Sunday 19th January 2025
Shortlisting / Interviews: second half of January 2025
Start Date: March 2025

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.

Other details:

• Good employee benefits, including flexible working, access to an EAP programme, individual wellbeing budget, 28 days leave including bank holidays (pro-rata) and a dedicated training budget

Responsibilities:

Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.

Finance and Fundraising:

• Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.

• Support budgeting, financial reporting, and planning with the Director.

• Monitor charity management accounts, project income, and expenditure.

• Manage year-end accounts, filing with the Charity Commission, and Company House.

• Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.

• Ensure provisional figures are submitted to various funders and entities

• Write narrative report to go alongside financial report for year end accounts

Board and Senior Management Team:

• Support the Director in preparing Board papers

• Support SMT meetings and assist the Board with reminders and actions

• Update the Risk Register every 6 months according to updates agreed at Board meetings

​HR and Policy:

• Lead on HR activities, annual leave, TOIL, pensions, and contract administration.

• Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.

• Manage temporary staff and freelancers, and update HR policies as needed.

• Lead on the annual team training programme and supporting team with individual

  training ambitions

• Support all staff with wellbeing needs and help address issues with individual wellbeing.

• Organise team training, away days, and foster a positive team culture.

• Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote

  inclusive work practices.

• Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents

• Support with Activity Planning

• Support with any placements/internships

• Organise annual DBS checks for all staff

IT:

• Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.

• Oversee CA website management including updates and resolving issues as needed with the web developers

• Communicate any server or IT issues promptly with the team

• Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise Compliance and Governance:

• Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.

Office Management:

• Manage office logistics, filing, GDPR compliance, and health and safety.

• Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed

• Manage insurance renewal and any issues with insurance throughout the year, including

  additional insurance premiums / cover and any claims

Required Experience:

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.

• Strong financial literacy and experience managing budgets.

• Excellent attention to detail: Highly organised with a focus on accuracy, best practice and compliance.

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture

• Ability to handle sensitive and confidential staff and organisational information

• Excellent organisational and project/task management skills.

• Strong written and verbal communication skills.

• Highly literate in IT: experienced with Word, Excel, Google Workspace, Slack, and other organisational software.

• Proactive and adaptable: able to take initiative, prioritise tasks, and adapt quickly to changing circumstances.

• Collaborative with excellent interpersonal skills, capable of working with a range of colleagues, stakeholders, suppliers and partners across the sector.

• Passionate about organisational planning and supporting teams to operate at their best.

Desirable Experience includes:

• Lived experience of displacement

• An interest in/passion for arts and migration

Values and Beliefs underpinning our work

Our work is organised around a set of core values and beliefs that guide our work and inform our decisions.

Our working culture, created through the interactions of our staff, volunteers, trustees, artists, partners and wider network, is based around the principles of mutual respect, collaboration, trust, care, generosity, transparency, accountability and deep commitment to our work.

We are dedicated to ensuring fairness and equity for all staff, regardless of their position, gender, age, race, religion, or background.

How To Apply

Please note that applicants must have a current legal right to work in the UK (this job does not qualify for the UK Skilled Worker Visa).

Please send the following documents to us by email with ‘Operations Manager (maternity cover)’ as the subject, by Sunday 19th January 2025:

• An up-to-date, comprehensive CV

• Covering letter (max one page) outlining how you meet the role and person specification criteria

• A completed Equality Diversity Form. Please download, complete and attach to your application form.

  We encourage applicants to apply even if you don’t feel like you meet every criteria, and please contact us if you have any questions or would like to arrange an informal chat about the role.

  We will review all applications and hold interviews in the second half of January 2025 with the successful candidate starting in March 2025.

People & Culture Advisor

GENERAL FUNCTION: 

The People and Culture Advisor will be instrumental in delivering efficient, timely and effective HR support and advice to employees, managers and leadership throughout the company. The role will be crucial in ensuring consistent and effective application of HR policies, procedures, and initiatives, thus having a positive contribution to a productive workplace.

General People & Culture Support:

· Acting as the primary point of contact for all IEU staff enquiries regarding policies, procedures, staff benefit, leave balances, and other general queries. 

· Supporting implementation of key P&C projects and facilitating ongoing process improvements.

· Support employee engagement initiatives, including recurring surveys and engagement sessions.

· Recommending new approaches, processes and procedures to effect continual improvements in efficiency of the People & Culture department and services performed.

· Remaining abreast of changes to UK specific legislation and Employment Law and communicating relevant changes to UK based staff in a timely manner. 

· Partnering with People & Culture Manager to deliver relevant training, ‘AMA’ sessions, and other initiatives as required.

· Coordinating P&C responses on behalf of IEU to internal and external audit requests.

· Supporting process and workflow development and data management within the Human Resources’ Information System as needed.

· Ensuring timely update of relevant databases, including group life cover, SMS Home Office system, and others

· Supporting, developing, and conducting staff trainings on People & Culture topics, policies, and processes

· Working closely with other members of the global People & Culture team to ensure the completion of standardized, efficient, streamlined People & Culture processes that supports a cohesive staff experience.

· Other duties as assigned by the People & Culture Manager

· In all duties, upholding Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice. 

Employee Relations

· Providing first-level advice to employees, managers and leadership in line with UK employment law, best practice, internal policies and procedures and ACAS guidelines.

· Managing casework including, but not limited to: disciplinaries, grievances, absence reviews, flexible working requests, conflict resolution, redundancies, departmental changes, occupational health queries, performance improvement plans, etc.

· Producing and maintaining casework documentation, including Terms of Reference, minutes, notices, and follow-up correspondence.

· Escalating complex and/or unusual casework to People & Culture Manager.

· Providing coaching for managers on employee relations issues as requested.

· Ensuring all company policies remain up to date, periodically reviewing policies in order to implement relevant changes.

· Advising managers and leadership on the most appropriate casework steps, providing sound reasoning behind suggested options and clearly outlining potential risks.

· Maintain good working relations with all stakeholders, ensuring a discreet, diplomatic approach to Employee Relations issues as they arise.

· Maintaining excellent level of knowledge of current, recent and upcoming developments in UK employment law at a HR practitioner level.

· Managing all employee leave processes, including annual leave, sickness absence, maternity, paternity, adoption, TOIL, compassionate leave, etc.

· Escalating complex and/or unusual cases to People & Culture Manager

· Conducting exit interviews, identifying patterns and communicating to management in an aggregate form

· Producing periodic reports surrounding volume and nature of casework.

Payroll

· Processing timely updates of the payroll system records, including new joiners, leavers, student loan and salary sacrifice information and all variable changes.

· Ensuring all associated processes have been carried out in line with the supplier agreement and in good time.

· Serving as a liaison between the third-party payroll provider, P&C and Finance functions

· Producing all payroll related documentation including LoE changes, pay increases, maternity leave letters, deduction letters and other change letters as required.

· Generating a monthly pension report and timely uploading to the pension provider portal.

· Addressing all employee payroll and pay related enquiries.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Degree, preferably in Human Resources or a closely related field or minimum 5 years’ prior relevant experience.

· In possession of or working towards a CIPD Level 5 or higher

· Experience with Human Resources information systems

· Excellent communication and interpersonal skills, including written and verbal.

· Ability to independently manage casework in line with ACAS guidelines.

· Proven knowledge of UK employment law and best practice.

· Proven ability to handle confidential / sensitive information.

· Proven ability to successfully communicate and mediate with both management and staff.

· Ability to champion diversity, equity, and inclusion.

· Proven ability to successfully operate in multi-cultural environments.

Preferred:

· Fluency in a second language other than English, such as French or Arabic

· Experience of working in an International organization or NGO

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.

Expected office hours are generally Monday through Friday from 09:00am to 5:30pm.

Vacancy Timeframe:

Deadline for applications: Wednesday, 11 December 2024

Wakefield with occasional travel across West Yorkshire 

Ref: ARW-242

Are you a collaborative, compassionate and organised individual with a proven record of working and engaging positively with people who have a history of substance use or offending or other vulnerable groups?  Have you worked on an offender-led support project, had personal experience of the criminal justice system, served a prison sentence, or still be serving a prison sentence in a prison within reach of Wakefield?

If so, St Giles Trust has an exciting opportunity for a highly motivated candidate to join us as Liaison and Diversion – Assertive Outreach Caseworker, where you will work on our assertive outreach work, a vital ex-offender led  project that works across Wakefield.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will assess referred clients, with reference to St Giles Trust assessment practices, and produce support plans and risk management plans based on these assessments, promoting inter-agency collaboration in the assessment and planning process. We will count on you to develop and maintain relationships with referral agencies, including police, treatment provider and Liaison and Diversion, and to deliver a holistic support service working, providing a practical service that will include social and housing support, education, training and employment options, benefits work, and debt advice.

Closing cases efficiently and positively, identifying a success plan for the client that will identify agencies that can be used for on-going support and agencies that can be used if serious problems develop in the future is also a key aspect of the role.

What we are looking for

• If still serving a sentence: to be currently eligible for Release on Temporary License (ROTL); on release, likely to be living within commuting distance of Wakefield; to be willing to provide a DBS check and other disclosure as required, including references from the Prison Service
• Experience of providing support, advice and advocacy and the ability to assess client’s needs
• Experience in negotiation with partner agencies to establish links to further aims of the project
• Proven record of engaging successfully with challenging people
• Knowledge of services for offenders and patterns of offending in Wakefield
• Excellent interpersonal, relationship-building and communication skills, both verbal and written

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, click the apply button.

Closing date: 16 December 2024.

This is a new role for NST, building on the work developed through our ‘Get Connect, Stay Well’ project currently funded through the ‘Getting Help in Neighbourhoods’ programme.

Are you a community focused individual who has an interest in coordinating and developing a wellbeing programme, then this might be the role for you?We are looking for applicants with excellent communication and organisational skills, who have an understanding of the barriers and challenges facing individuals within deprived communities. This is an exciting opportunity to join a supportive and friendly team working on programmes that have a positive impact on the lives of people living in Braunstone.

Main responsibilities and duties

To:

1. Coordinate and develop a wellbeing programme that supports the mental health and wellbeing of NST service users and the wider Braunstone community of LE3 1.

2. Support individual service user wellbeing by referring into activity delivered by NST and other local community partners.

3. Undertake regular wellbeing check-ins with service users to monitor progress and impact of engagement with wellbeing activity.

4. Update the company’s CRM system with participant information in line with GDPR and record progress and impact.

5. Develop, implement and maintain effective monitoring and recording systems: capturing and recording data to demonstrate the programme reach, providing reports and other information as required.

6. Support the Service Manager to maintain accurate budgets and financial records especially for monitoring funding grant returns.

7. Support the Service Manager in the development of funding bids to support delivery and expansion of the wellbeing programme.

8. Build and maintain partnerships which will support the development of wellbeing programmes.

9. Source, arrange and co-ordinate facilitators and practitioners suitable to deliver any planned activity.

10.  Ensure that adequate risk assessments are undertaken prior to any activities and that confidentiality and safeguarding protocols are followed.

11.  Support the Communications and Project Support Worker to promote the programme by developing copy and marketing material for circulation on the various company social media platforms and website.

12.  Support the supervision of activities, including the staff and volunteers where applicable.

13.  Represent and champion the services provided by NST as required at external events and meetings.

14.  Work in partnership with the Wellbeing Facilitator to ensure that the over 50s programme is developed and delivered in line with the overarching wellbeing programme.

15.  Work in partnership with the Training Support Worker to ensure the Men’s Group is delivered in line with the overarching wellbeing programme.

General Duties:

16.  Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination the team’s activities.

17.  Undertake administrative and maintenance duties that assist in the smooth running of the NS base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management; and visitor service and care.

18.  Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.

19.  Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.

20.  Work outside normal office hours and at weekends as and when required.

21.  To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.

22.  To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.

This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.

 Qualifications and Experience

Experience of developing and coordinating mental health and wellbeing programmes

Experience of working in a busy environment

Experience of developing and writing funding applications

Experience of working in the charitable/voluntary sector

Knowledge

Understanding the impacts of wellbeing services on participant mental fitness

Knowledge of sector wellbeing service provision

Knowledge and experience of supporting vulnerable clients

Knowledge of safeguarding procedures for both adult and child protection

Health and safety

Has an understanding of the needs of deprived communities and barriers and challenges facing individuals and service providers

Understanding of and commitment to equality of opportunity

Skills

Excellent organisational skills and experience

Excellent verbal and written communication skills

Strong ICT skills especially with Microsoft Office

Problem-solving skills and ability to adapt and act accordingly to situations

Ability to remain calm under pressure when dealing with challenging situations

Good time management skills to be able to support the needs of multiple people

Ability to make good, positive relationships with people, their families along with external agencies and partners

Ability to keep accurate records and a good understanding of the importance of data

Personal

An interest in helping other people, regardless of their circumstances

Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need

Trustworthy, reliable and able to keep matters confidential

A high level of patience and emotional resilience

Ability to contribute effectively to a small team

Calm and professional

Other

Right to work in the UK

Satisfactory DBS check

Full and clean UK driving Licence

About the Role

As a Support Worker in a Semi-Independent Home, you will have the opportunity of developing authentic relationships with our young people (aged 16 – 21 years old), you will also have responsibility for making sure our residents are safe, providing support, liaison with other professionals and completion of support documents to record information. Throughout the shift you will have the additional support of an on call manager should you have any questions. Further to this, you will be involved in team meetings monthly and will also receive monthly supervision.

Would you like a job supporting people with mental health issues to stay within their communities?  Then consider this role – full-time Support Time and Recovery Worker working in North Manchester.  This is an important role within a busy team.  You would be employed by Manchester Mind but you would be based within the team.

Manchester Mind wishes to appoint to the following post:

Position: Support Time and Recovery Worker

Location:North Team in Harpurhey

Hours:  37.5 hours per week

Salary:£23,765 p.a.

Holiday: 28 days per year + bank holidays

Supporting people in their journey to recovery is an integral part of this job. To ensure that this happens we are looking for a creative, innovative people with excellent engagement skills and a positive and collaborative approach to working with people.

You will need to be a team player but also not afraid to take the lead when needed and we are looking for you to have experience working with people with mental health needs. Experience of using mental health services will be an advantage. Successful applicants will be able to show that they can maintain a positive approach to providing recovery-focused support to service users, and have the ability to inspire hope in service users at all times.

All application documents can be downloaded from the Vacancies page of our website.

The deadline for submission of applications is 12 noon on Friday 3rd January 2025.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services.