It Systems Manager Jobs in UB3 5EX

Da'aro Youth Project is looking for an experienced caseworker to join our small team based in Streatham Hill, London. The successful candidate will work alongside young refugees, asylum seekers and other young migrants who are at risk or in crisis to ensure that they can access their statutory rights and make progress in their personal development so that they can achieve their full potential. You will join our Casework Service which provides holistic casework, advice and practical support to young people aged 14 to 25 years, working closely with statutory and voluntary organisations to ensure that the immediate and longer-term needs of young people are met.

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems. 

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of working with individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal and communication skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

The Financial Accountant is primarily responsible for the preparation of statutory financial statements for three school charities under the Charities SORP. For two of these charities, the work involves the consolidation of the results of the school operations. The postholder will be the key contact for the external auditor for the year-end audits for these charities.

There will also be an opportunity to support with the production of other financial information and to contribute to improvements in financial procedures and controls, both within financial reporting and more widely in the Finance department.

The role is expected to be part-time though it may require some weeks of full-time (or close to full-time) during the external audit period. The work is likely to take c.4 months, after which point the responsibilities for the school charities will revert to the permanent team.

Education and/or Work Experience Requirements

• Qualified or part-qualified accountant, or with significant equivalent professional experience
• Experience in the operation of Charity fund accounting
• Good knowledge of and confidence with key IT applications
  • MS Office 365, especially Excel
  • Accounting systems, notably Exchequer
• Confident and experienced with key statutory reports
• Experience of working with charities and / or membership organisations preferable

Attributes

• Excellent written and oral communication skills
• Comfortable working as part of a small department and staff team, operating within a larger membership organisation
• Hardworking, highly motivated, energetic and responsible
• Able to work under pressure when necessary to meet deadlines
• Happy to work independently and to operate at times with limited supervision
• A capable problem-solver, prepared to engage with the detail of issues and to use initiative to overcome challenges
• Excellent organizational and time management skills
• Sympathetic to the objectives of a membership organisation which undertakes philanthropic and charitable activity, principally in the Education sector.

Other considerations

• The principal place of work is Haberdashers’ Hall. Some attendance at the office is expected, with remote working to be discussed

As a key member of the senior management team, the Finance and Operations Lead will ensure that the charity has robust financial management and oversight at all levels of the operation, along with responsibility for several key operations across the organisation to ensure the smooth running of the Hearts Milk Bank services. These will include procurement, HR processes, IT, volunteer management and support with event planning. You will be an integral part of a supportive team. The Human Milk Foundation aims to be a nurturing environment which focuses on personal development, and we encourage developing independence and autonomy alongside the support of senior team members. You will ideally have an understanding of the work we do at the Human Milk Foundation and Hearts Milk Bank and the role in supporting infant and maternal health that milk banking plays. Support will be offered by the charity in the form of training, supervision and regular opportunities to gain new skills.

Key roles and responsibilities:

• Management of the organisation’s daily financial operations.

• Ensuring that sound and timely financial advice and information is provided internally and externally to provide a transparent picture of the Charity’s financial status.

• Ensuring that key financial policies, processes, systems, and practices are in place to ensure robust financial decision-making, budget setting, resource allocation and financial performance monitoring at all levels of the charity.

• Oversight of income funds to ensure correct use of funds and ease of reporting back to funders, and correct allocation between restricted and unrestricted funds.

• Maintenance of monthly bookkeeping and running of management information, currently on Xero, and related financial systems.

• Running of the monthly payroll and pensions.

• Working with the HMF Treasurer to ensure that all statutory reporting requirements are met, to include preparation of annual accounts, SORP accounts and audit returns, including completion of returns for Companies House and Charity Commission.

• Management of external relationships with finance-related partners.

• Overseeing operational excellence within the HMB and HMF teams to ensure all projects are delivered to the highest standard in line with objectives, budgets and KPIs.

• Development of strategic and operational plans and projects.

• Development of reporting and analysis to support improved operational efficiencies.

• Working closely with human resources to lead with integrity and establish and maintain a trusting, inclusive, and productive environment.

• Carrying out regular reviews of HMF and HMB policies, documents, and SOPs.

• Promoting and maintaining Health & Safety to comply with business and legislative requirements.

• Acting as a point of escalation for troubleshooting across the office team, providing robust communication and a suitable plan of action to resolve issues or concerns.

• Recruiting, coordinating, and managing a team of volunteers, providing training, support and developmental opportunities.

Roles in the Human Milk Foundation may flex or change over time. Some elements of this job description may develop and others may be less relevant as the organisation changes and in line with any developing career interests of the successful candidate. In the first instance this role will be based on site at the Hearts Milk Bank, hybrid working may be considered on discussion. 

Requirements

Candidates/post holders will be expected to demonstrate the following:

Essential (E) | Desirable (D)

Education

• Degree education or equivalent - (E)
• Book keeping qualification or equivalent - (E)
• Accountancy qualification such as ACA, FCA or CIMA - (D)

Knowledge & Experience

• Proven experience of working with a range of stakeholders - (E)
• Minimum of 2 years working within a small/medium organisation - (E)
• Strategic budget management within a challenging resource environment - (E)
• Strong understanding of the statutory requirements for accounting procedures (E)
• Understanding of SORP gained from working within a charitable setting (D)
• Knowledge and application of payroll, taxes, gift aid and VAT recovery (E)
• An understanding of donor milk use and impacts on infant feeding, and the significance of optimal infant feeding to infants, families and society (D)

Skills & Abilities

• Principles and practice of strategic and operational financial and resource management (E)
• High capacity for attention to detail and a meticulous approach (E)
• Professional communication skills (E)
• Able to produce positive solutions under time pressure (E)
• Ability to work independently (E)
• Ability to think and articulate ideas at a strategic level (E)
• High standard of IT literacy with an emphasis on financial systems (Xero, Excel, and related software) (E)

Personal Attributes

• A desire to help drive this service forward, while maintaining the highest of standards and respect for the team, beneficiaries and aims of the charity (E)
• A desire to improve the experience of families in the perinatal period (E)
• A willingness to learn new skills and responsibilities, showing a long-term commitment to the broad aims of the HMF (see below) (E)
• An ability to motivate and encourage others and desire to work as part of a close, supportive team (E)

Charity overview

The Human Milk Foundation (HMF) is a charity based at the Gossoms End NHS Health Centre in Berkhamsted, Hertfordshire. Our goal is to support more families to feed their babies with human milk, through education, research and the supply of donor human milk.

We operate the UK’s first independent, non-profit human milk bank - the Hearts Milk Bank, providing donor human milk to neonatal intensive care units across London, the southeast, south Wales, Northumbria and East Anglia.

Much like donated human blood, there are situations where donated human milk can be lifesaving. Premature babies are very vulnerable and at risk of infections and life-threatening conditions such as necrotising enterocolitis (NEC), which causes some or all of the bowel to die. Mothers who have given birth early are sometimes unable to produce enough of their own milk straight away and can be very unwell themselves, so donor milk is often vital in protecting the baby during the first days and weeks after birth; it allows the mother the time and support to establish her own milk supply.

The HMB team recruit milk donors who undergo blood tests and complete a detailed lifestyle and health questionnaire before donating milk. Donor milk is collected from donors by volunteer SERV (“blood-biker”) volunteers and delivered to the milk bank where it is heat-treated (pasteurised) to destroy potentially harmful bacteria and viruses, checked by microbiologists to make sure that there is no unacceptable bacterial contamination and stored frozen. The milk is collected and delivered to hospitals and to mothers in the community who cannot breastfeed such as those with cancer, HIV or lack of breast tissue.

The HMB has recruited over 4,000 milk donors and supplied donor milk to feed thousands of babies, cared for in over 50 neonatal units. We have also supported more than 700 families in the community, including mothers who are establishing their own milk supply and mothers with cancer.

The Human Milk Foundation has a small team of dedicated individuals with a broad set of skills across medicine, lactation support, milk banking, research, and communications. We all have a great passion to make change to improve the health of babies, giving parents and families the support they need to be able to feed their babies, and new members of the team should share that passion. 

The HMF is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

The Degrees Initiative is a UK-based NGO that builds the capacity of developing countries to evaluate solar radiation management (SRM), a controversial proposal for reducing some impacts of climate change by reflecting sunlight away from the Earth. 

The Operations Officer role offers a fantastic opportunity for the right candidate to advance while helping scale-up the organisation’s operations.

Joining a growing team, the Operations Officer will work closely with the Chief Operations Officer (COO) and the Executive Support Manager to support and improve the finance and operations of the charity. This role will be suitable for an operations generalist as it will involve a variety of projects and tasks spanning finance, HR, IT, operations and governance, including administrative support to help the rest of the team deliver its work. We are looking for someone dynamic, with a keen desire to help the COO improve and streamline processes across the organisation as it grows. Specific responsibilities will include, but are not limited to: 

• Working on a variety of operational projects such as ensuring compliance with GDPR regulations and improving our cyber security; 

• Maintaining and improving operational procedures, with an eye to using new software solutions where suitable; 

• Supporting financial administration by liaising with the external finance provider; 

• Managing payments, payroll, expenses, and processing supplier invoices and credit card reconciliations; 

• Assisting in the completion of the charity’s annual report, and other management and donor reporting;

• Supporting the day-to-day human resources and recruitment process for new roles; 

• Helping improve our hiring processes and HR recording keeping; 

• Managing the induction processes for new joiners including oversight of employee contracts and offer letters; 

• Maintaining the staff handbook and relevant HR processes and procedures; 

• Being the contact point with the charity’s outsourced IT provider; 

• Conducting routine administrative and documentation duties such as managing charity correspondence; 

• Maintaining systems for the retention, protection, retrieval, transfer and disposal of documents and records; 

• Managing the charity’s email inboxes, answering/forwarding/filing/deleting as applicable; 

• Maintaining regulatory filings and other compliance matters with HMRC, Companies House, the Charity Commission, etc.; 

• Liaising with the Board for administrative purposes, supporting the Executive Support Manager where appropriate; 

• Liaising with insurance providers to maintain adequate business insurance;

• Arranging travel for staff and other participants as required, including reimbursements; 

• Providing other administrative support, as necessary, to support staff. 

Back Up is the only charity in the UK that has dedicated services for children and young people with a spinal cord injury.

When a child or young person sustains a spinal cord injury it is a life changing experience. Lots of things that seemed certain for their future, suddenly seem to be thrown into doubt.

Building confidence and independence after spinal cord injury is so important to a child or young person’s adjustment and wellbeing. Knowing what support and information is available, how to access it, and finding answers to questions are vital in helping to ensure that all children and young people have the tools to live the life they want after spinal cord injury.

Back Up does this by offering information, advice and guidance, fun courses, support in returning to education, mentoring, and opportunities for young people to come together and share their experiences through our Youth Advisory Group.

This role will focus on providing specialist information, advice and guidance. Whether that be returning to education post injury or navigating the services and support available, you’ll be a natural at supporting and empowering young people and their families to thrive.

This is an exciting opportunity to expand and develop this groundbreaking service into the future. As someone with lived experience of spinal cord injury, you’ll be naturally passionate about empowering children and young people to use their voice to get the support they need.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing dedicated services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

How to apply

Please apply by emailing recruitment @ backuptrust . org . uk by midnight on 1st January 2025 with:

· A CV detailing salary information for your most recent post and two referees, one of whom should be your present or most recent employer. We will contact them after interview.

· A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.

· A completed equal opportunities form. This form will be kept separate from your application, and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.

We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.  First interviews will be held from w/c 6th January 2025.  If you cannot make any of those dates, please indicate this when you apply. 

What will the process involve?

The process will involve at least one interview round which will be either in person or online. There will be a panel interviewing you and you may be asked to complete a task beforehand to present to the panel. If you need any support or adjustment to the recruitment process at any step, do please ask and we’d be pleased to work with you to put these in place so that you can perform to the best of your abilities throughout the process and demonstrate your suitability for the role.  Please email recruitment @ backuptrust . org . uk

Guaranteed Interview Scheme

As a ‘Disability Confident’ employer we are committed to the inclusion of candidates and employees with disabilities. If you have a disability and meet the minimum criteria of the role, set out as essential criteria in the job description, we will invite you to interview. Please let us know if you would qualify and want to take advantage of this scheme by emailing: recruitment @ backuptrust . org . uk .

Don’t meet every single requirement?

At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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Join The King's Trust as a Stewardship Executive and make a real impact on our fundraising success. This role ensures our supporters feel valued and connected through engaging communications, reports, and events. You'll create impactful materials like newsletters, tailored updates, and thank-you letters while managing key supporter processes, from Patron lists to case studies. Collaborating with teams across the Trust, you'll ensure every supporter's experience reflects the difference they're making.

We're looking for a proactive communicator with a talent for storytelling and an eye for detail. You'll be highly organised, able to manage multiple projects simultaneously, and experienced in using tools like Microsoft Word, PowerPoint, and Excel. Familiarity with fundraising CRM systems such as Raiser's Edge or Salesforce is a plus. Most importantly, you'll bring empathy, passion, and a commitment to supporting young people. We'd love to hear from you if you're ready to play a pivotal role in championing our supporters and driving our mission forward.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

About us

Established in December 2013, Betknowmore UK’s mission is to address gambling related harm in UK communities. We work tirelessly to raise awareness, deliver support services and, through education, create more understanding about gambling related harm. We are the leading provider of gambling support and training services. 

Our vision

As a charity, our vision is that those harmed by gambling are empowered and able to live the lives they want to live.

Our mission

To support our vision, we support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training.

Our values

Everything we do as Betknowmore UK is guided by our desire:

• To empower individuals
• To recognise the effect the harm caused by gambling has on diverse & under-represented communities
• To provide hope through lived experience
• To treat those we support with honesty and compassion

Role Purpose

Betknowmore UK has seen substantial growth over the past couple of years, and as our team continues to grow, we are looking for an experienced HR Officer to join the team. The primary purpose of this role is to support the Head of Operations facilitate the smooth running of our human resources function, including onboarding new employees, managing the HR systems and assisting with some aspects of payroll and employee benefits.

Whilst specific legal training is not required, solid HR legal knowledge will be advantageous. Betknowmore UK will invest in the candidate’s professional and personal development, including pathways for career progression within the charity.

This role would suit someone keen to develop their functional expertise in HR and gain exposure to the breadth of operational functions

Qualifications or Relevant Experience

• Proven track record in a generalist HR role, no formal qualifications required

Essential Experience

• Experience working in the human resources function of a growing charitable

organisation.

• Experience in building relationships internally and externally.

• Experience in coordinating targeted recruitment and selection campaigns aligned with

organisational objectives.

Essential Aptitude

• Passion for life-long learning and dedication to employee health and wellbeing.

• Energy, enthusiasm and ability to manage a diverse workload.

• Supports and champions the vision, mission and values of Betknowmore UK.

• Ability to work flexibly, according to role and service requirements.

• Sensitivity and discretion when dealing with sensitive and confidential data

• Be able to work accurately, with good attention to detail

Essential Skills & Knowledge

• Reliability and discretion: you will often learn of confidential matters

• Adaptability and pragmatism

• Excellent communication and relationship-building skills

• Organisational & problem-solving skills

• IT skills

• Initiative and attention to detail.

• Right to work in the UK

• Commitment to the organisation's principles and willingness to work within policies

and guidelines.

Desirable Skills & Knowledge

• Knowledge of employment law including charity-specific requirements.

• Payroll and benefits knowledge.

• Working towards a CIPD qualification.

To apply

To apply

Please submit your CV and a cover letter detailing your relevant experience

Please submit your CV and a cover letter detailing your relevant experience

I am excited to be working with an amazing global charity in search of an interim HR & Operations Officer. This is a full-time, London based hybrid (2 days a week in office) role for around 2 months, with an opportunity to apply for the permanent role. As the HR & Operations Officer you will join a dynamic global team supporting HR, office management, and operations. This diverse role focuses on UK and Germany operations, with responsibilities in recruitment, onboarding, compliance, office management, and travel coordination.

Key Responsibilities:
HR Support: Provide advice on HR systems, processes, IT, and travel.
Recruitment & Onboarding: Manage job postings, candidate screening, diversity monitoring, and onboarding processes.
Compliance & Governance: Maintain policy registers, payroll preparation, and staff training records.
Office Management: Oversee UK office resources, hot-desking, health & safety compliance, and logistics for events.
Systems & ICT: Administer HR systems, support ICT troubleshooting, and manage office IT resources.
Travel Coordination: Organise transportation, accommodation, and visas for UK staff and visiting team members.

Ideal Candidate:
Strong organisational and communication skills.
Experience in HR or office administration.
Comfortable working with diverse teams across multiple locations.

If you are available from mid-January and would like to be a key part of shaping People, Capability, and Culture across this global team, please apply now, I would love to have a conversation with you!

Job Title: Peer Support Coordinator

Reporting To: Peer Support Team Leader

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent 

Salary: £24,000 per annum 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Closing date: 12th January 2025

Job purpose: To manage the delivery of a volunteer-led, one-to-one Peer Support service providing
emotional support, peer support and appropriate signposting and resources

Key Responsibilities

• Supporting The Mix’ volunteer body to deliver high quality one-to-one support services safely and efficiently
• Overseeing appropriate risk assessment and making decisions about when to breach confidentiality and provide relevant information to the police
• Assisting with the running and development of shift support and on-going training for Peer Support Volunteers
• Overseeing effective shift management including matching volunteers to service users based on
  lived experience
• Ensuring appropriate training and development of volunteers with our Youth Engagement Team
• Ensuring implementation of relevant policies and procedures, so services are delivered to the highest quality
• Contributing data analysis to ensure services continuously respond to service user needs
• Quality assurance of volunteers on the Peer Support Service
• Supporting reflective practice, self-care and a culture of continuous development
• Volunteer Management including regular check-ins and development of volunteers
• Resolving operational issues in the delivery of one-to-one support services
• Supporting coordination of the management of regular and or concerning contacts
• Providing one-to-one Peer Support sessions as required
• Engaging volunteers on shift to create a meaningful, engaging and positive experience in the Peer Support Space
• Supporting volunteers with tech and troubleshooting as required

Person Specification

Essential

• Experience or interest in delivering support services via digital channels
• Lived experience of mental health needs and/or being part of a marginalised/protected community and/or having supported someone with this and/or having used services directly
• Lived experience of navigating issues such as bullying, relationship breakdowns, navigating exams and the education system, being a young carer, etc
• Passionate about supporting people who might be experiencing issues such as sociological, emotional or financial distress
• Experience of delivering support services to under 25s
• Ability to manage multiple tasks simultaneously, to work flexibly and to work calmly under pressure
• Ability to maintain effective boundaries while delivering a service with empathy
• Ability to carry out objective risk assessments, liaising with emergency services as needed
• Strong demonstrable interest in the issues which affect young people
• Proven ability to deliver continuous improvement to services in response to service user need
• Understanding of how to retain, train, motivate and develop volunteers
• Good understanding of safeguarding, confidentiality and safe working practices
• Self-starter with the ability to work on own initiative and as an active team member
• Excellent written and oral communication skills

Desirable

• Passionate about supporting young people with the tools, resources and skills to harness their own recovery through resilience building
• Line management or volunteer management experience
• Experience of multi-channel support services including email and webchat
• Experience of using Salesforce or equivalent VOIP/CRM systems
• Project management experience

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

About The Role

Do you have a passion for working with people and the ability to empathise with others?

We are hiring for two Night Concierge vacancies, to help support two of our services based in Euston and Tower Hamlets:

Euston (5 mins from Euston Station) -
35 hours per week / Part time
A 49 bed Supported Accommodation hostel that provides person centred support to clients with a history of homelessness and complex needs.

Tower Hamlets (5 mins from Westferry DLR Station) -
37.5 hrs per week / Fulltime
A Temporary Accommodation that provides support to clients who are experiencing homelessness and offers a base for assessment and linking in with other support services.

Working as a Night Concierge, you will:

• Provide a first point of contact and safeguarding to clients at night.
• You may be required to work alone at times being responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system.
• Report incidents or maintenance issues and communicate any concerns or events to the rest of the team.

As this is a waking night-cover role, the post-holder will be required to work on a pre-arranged shift pattern.

About you

This is a great role to learn about working in the charity sector, many of our specialist workers and managers developed a career after starting in Night Concierge roles.

You don’t need extensive experience; but some experience of working or volunteering in a similar environment and an understanding of the issues that affect vulnerable adults with mental health support needs will be beneficial. 

• If you think you could interact with clients in a positive and friendly manner throughout the night and be passionate about working in a service that supports vulnerable adults, we encourage you to apply!
• You should have good communication and basic IT skills with the ability to keep records and follow procedures.
• The ability to stay alert and awake during your shift and act with integrity, using your initiative to remain calm to identify the appropriate action to take in various situations.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10 am on Monday 6th January 2025

Interview and assessments on: 15th - 16th January 2025

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

Permanent Full Time

Circa £25,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are looking for a capable and highly motivated person to join our Finance team. The primary purpose of the role is to assist with providing an efficient transaction processing service for the Fund. We are looking for a candidate with 1-2 years of Finance experience. The right person will have good IT and numeracy skills, be able to pay attention to detail and have a strong work ethic. Being a good team player and having excellent communication skills is important. If successful you will be expected to demonstrate enthusiasm for the work of the team and the Fund.

The role is based in our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Wednesday 8th January 2025, 5.00pm.  Please note interviews will most likely take place the following week.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

The role of Communications and Marketing Coordinator sits within the Communications Team at Kids Matter. As we seek to grow our audiences, our influence and ultimately our impact, it’s an exciting time to join the team. This role will predominantly be responsible for the day-to-day fulfilment of email marketing, maintaining our social media presence and ensuring the website is kept up to date.

Working closely with both the Head of Communications and Content Manager, this role will also be heavily involved in supporting other areas of the organisation, particularly fundraising and partnerships.

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Communications and Marketing Coordinator role involves:

• Being responsible for the full creation process (building, testing, QA, data and distribution) of email marketing campaigns using Mailchimp.
• Helping plan and execute fundraising campaigns by creating audience-centric user journeys.
• Bringing new ideas and leverage new opportunities within social media to enable Kids Matter to further build its profile.
• Being responsible for ensuring the Kids Matter website is regularly updated with fresh and relevant content.

About you

Are you enthusiastic for what digital can offer organisations? Do you love social media? Can you help enhance Kids Matter's online presence? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Communications and Marketing Coordinator position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 13/01/2025. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

We want people to be in control of their end-of-life decisions because there is no-one better to make them. We support people to make informed choices, start honest conversations about death and dying with loved ones, and record and revisit their wishes whenever they want to.

Our nurse-led information line is a unique service, which helps to ensure people’s wishes are known and respected at the end of their lives. We do this through advance care planning and by helping people to make decisions about treatment and navigate the healthcare system. The service sits at the heart of the organisation. We listen to what people tell us and amplify their voices to drive changes to policy and healthcare practice. In 2023 we supported over 4,000 people and call volumes are increasing.

We are delighted to be expanding our clinical team and are looking for two dedicated and motivated nurses who can provide accurate, clear and practical verbal and written information and support. 

The successful candidate will have relevant clinical knowledge and experience alongside excellent communication skills, enabling them to convey complex information in a straightforward and sensitive way by phone and email. This is an exciting opportunity to contribute to the expansion of a growing information service which not only delivers direct support to people, but also drives improvements in practice. This is a new permanent position, with potential to develop within the role. 

We are looking for two part-time nurses, three days per week, however our priority is finding the right people or person and therefore we would also consider one full-time position, or part time positions for a different number of days. Please state in your application how many days per week you wish to work.