It Jobs

Team Manager - Tenancy Rights ( Private renters) 

To apply visit our website to down load a full recruitment pack

Successful candidates must demonstrate their ability to:

•  Manage, build, inspire and support the wellbeing of a high-performing team of private tenancy rights   caseworkers who deliver positive experiences and outcomes for services users and stakeholders
•  Keep up to date with developments in or affecting tenancy rights, housing law and its enforcement
•  Ensure our accredited service-quality standards are achieved,
• Encourage and support user involvement and private tenants’ voice generally in our service development
• Represent Safer Renting to and manage relationships with an agreed group of local authorities

Closing date for applications 23:59 hours on14th July 2024

Salary c £35,000 per annum 

Please go to our website to download a full recruitment pack .  Applications will require the submission of a CV & supporting statement , along with a criminal records declaration form and diversity monitoring form which can be obtained from the  "work with us" page on our website.

Membership Administrator 

We have an exciting opportunity for a Membership Administrator to join the team in this flexible working role.

We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.

Position: Membership Administrator 

Location: Warwick/hybrid (2 days per week in Warwick office)

Salary: £22,000 - £25,000 per annum

Hours: Full Time (35 hours per week) 

Closing Date: Midnight on Wednesday 24th July

The Role

The Membership Administrator plays a central role, working closely with the Member Events and Partnerships Manager, membership team and members. This role will be vital to our commitment to provide first class customer service to our members, as well as building positive relationships with internal and external stakeholders, suppliers and partners by:

• Managing member information and enquiries
• Supporting the delivery of member meetings and events 
• Supporting the administration of the member development and training programme
• Providing wraparound administrative support to the Membership team.

This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK. Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities. 

Key responsibilities include:

• Act as the ‘first point of contact’ for all membership and stakeholder queries 
• Management of member information held by NHS Charities Together
• Event administration for online, regional and national events and training
• Administrative support for member meetings and networks and wider team
• Communications support

About You

You will be an experienced and self-motivated Administrator with the skills to support the busy Membership Team. You should be an excellent communicator and sensitive to stakeholder relations; as well as passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.

You will need:

• Excellent IT and word-processing skills, able to use MS office applications particularly Word and Excel
• Experience of managing mailboxes and responding to queries – acting as a first point of contact
• Experience of events administration and event booking systems 
• Experience of managing a Customer Relationship Management (CRM) system or similar
• Excellent customer or member services skills
• Experience of administrative support for invoicing and budget management
• Excellent organisational skills, accuracy and good attention to detail

In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.

Benefits Include:

• 10% Employers Pension Contribution
• 28 days annual leave plus Bank Holidays as a minimum
• Flexible Working
• 2 hours per week Wellbeing time out for full time staff
• Apprenticeships, training and development opportunities
• Health Cash Plan
• Company Rewards
• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Database Administration, Membership/Charity Administrator, Budget Administration, Events Administration. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Citizens Advice Luton is a well-respected local charity with over 30 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

An exciting opportunity has arisen for someone to join our Senior Management Team with responsibility to manage our advice services.

The successful candidate will be responsible for the day-to-day delivery of advice services including supervising the quality of advice given, overseeing training, managing the performance of staff and volunteers and ensuring these are appropriately supported and developed.

This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.

We are looking for someone with a desire to take on a senior management role who has an advice background and great interpersonal skills to join our friendly team.

OUR VALUES: Our high-performing team ethic is based completely on fairness, equality, thoroughness and recognition.

Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

For an appplication pack please click on the apply button to go to our vacancy page

Closing date for applications:  12 noon on Wednesday 31st July 2024

Interviews will be held week commencing: Monday, 5th August 2024

This is an exciting opportunity for an influential and dynamic Legacy Manager to come onboard and lead a small but high performing team generating significant fundraising revenue (circa £4 million per year) from legacies and in-mem giving. You must be able to demonstrate a high level of knowledge of legacy case management and be able to deal with a wide range of stakeholders. You will also oversee the planning and delivery of an effective marketing and communications schedule that supports the acquisition of new pledgers to support the long-term development of our legacy pipeline.

We are looking for someone who shares our values and wants to work as part of a close team, sharing ideas. We provide excellent training and benefits.

We are a charity providing loving, compassionate care to veterans and their partners living with disability or dementia. We put residents’ needs first and provide award-winning care and support.

Purpose

1.To raise annual income targets through the management, development and administration of legacies and In Mem giving with a focus on delivering effective strategies that maximise all potential income

2.To lead a highly effective legacy management service working with stakeholders, both internal and external, at a variety of levels

3.To oversee the planning and delivery of an effective marketing and communications schedule that supports the acquisition of new pledgers to support the long-term development of our legacy pipeline

4.To provide excellent levels of supporter care to legacy pledgers and in memory donors, demonstrating the importance and impact of their gifts.

More information in candidate pack.

Job Description – Operations Manager
IcFEM Dreamland Mission is a Christian charity set up to help fund and support the work of IcFEM in
Kenya. We had been running for almost 20 years with volunteers
running a home-based UK office. Three years ago we employed staff in the UK for the first time. We
currently have income of £350k- £400k a year depending on the projects running. IcFEM Kenya is a
locally run organisation based at Kimilili in Western Kenya. IcFEM Kenya runs community projects as
well as a school and hospital. The past five years has seen our work grow significantly, including the
school and hospital which have developed into large institutions that are valued by the community
in Kimilili and fit well into the local government set up.
We are looking for an individual who is ambitious to see our ministry grow and is experienced at
blending trust in God with human endeavour.
We are seeking an Operations Manager who has experience of the charity sector and is prepared to
be flexible and adaptable to the needs of this small charity. There is the potential for flexibility within
this role and we would be willing to discuss a variation in hours worked. Some occasional evening or
weekend work will be needed, and occasional travel to Kenya is an important part of the role,
particularly to build relationships with the Kenyan team.

Operations manager
Full-Time: 37.5 hours a week or part time/job share considered.
Flexible working available
Work from home
Salary: £30,000-£40,000 PA (Based on experience)
Annual Leave: 25 days PA plus Bank holidays and your birthday if it falls on a weekday. The office
will shut 25th December -1st January and these days will not be counted as part of your leave
entitlement.
Accountable: Chair of Trustees, Treasurer and Secretary
Contract: Permanent (6-month probation)
Handover period: During the probation period some work currently undertaken by Trustees will be
handed over to the post holder. Upon successful completion of the probationary period the post
holder will report to the Chair of Trustees.
Job description

Governance and legal compliance
➢ Review and keep updated UK policy and procedure documentation, writing new policies
where necessary to encompass latest regulations
➢ Regularly review the Safeguarding policy, and risk assessment, with the Trustee who leads
on safeguarding
➢ Work with the Treasurer and Secretary to ensure compliance and deadlines for Charity
Commission
➢ Review “new volunteer” and “new staff member” packs to ensure they meet the legal
requirement of the Charity Commission and all data protection policies
➢ Ensure all staff and volunteers hold correct documentation such as DBS certificates
➢ Ensure compliance with all regulatory authorities and regularly report on these to the
Trustees
➢ Maintain up to date knowledge of Charity policy and procedures

Finance and administration
➢ Manage the charity income and donations, including processing of cheques, bank transfers
and donor management system to acknowledge donations
➢ Grow the number of individuals and churches in the UK who support this charity
➢ Develop and manage donor relationships.
➢ Maintain and develop appropriate financial policies
➢ Manage income from giving sites such as Just Giving, Virgin Giving and PayPal
➢ Manage designated project funds and other finance tasks
➢ Oversee the marketing and communication role to promote the charity
➢ Line manages the Operations Assistant
Project management
➢ Alongside the Operations Assistant, and working closely with the Kenya team, continue to
manage the school sponsorship scheme for IcFEM DEC primary school
➢ Alongside the Kenyan team grow and develop the secondary school sponsorship scheme
➢ Alongside the hospital staff, co-ordinate the UK funded DMH hospital projects including
reports and stories from Kenya
➢ Present own ideas for projects and start to take ownership of new projects
➢ Work with donors including churches to develop current and new projects
➢ Represent the charity externally and strengthen partnerships with all relevant stakeholders
➢ Manage the UK end of Community based projects (e.g. Tree Growing and Bee’s & Honey)
including communications, funding, donor and partner management
➢ Monitoring and evaluation
➢ Set up and manage a monitoring and evaluation system for all UK-funded projects
➢ Provide regular feedback to relevant Trustees or Volunteers who are partners on specific
projects and once a quarter feedback to Trustees meetings
General administration and IT
➢ Oversee regular updates to the website, and social media
➢ Manage enquires both on the telephone and via email
➢ Co-ordinate volunteers both in the UK and those wishing to visit Kenya
➢ Co-ordinate the office including annual leave and day to day planning
➢ Assist Trustees with other administrative matters
Person specification
We are seeking a servant-hearted, emotionally intelligent, self-aware and authentic individual who is
outward looking, a good communicator, level headed and tenacious.
Required experience
➢ Have had extensive experience of the charity sector
➢ Book-keeping, banking or other finance skills and/or experience
➢ Experience of managing teams including volunteers
➢ Proven track record of being a team player
➢ Proven track record of managing charity offices and projects
➢ Experience of working with the highest levels of discretion, integrity and honesty.
Desirable experience
➢ Experience of working in East Africa
➢ Experience of using Beacon Donor Manager, and Xero finance manager systems, and if not
willing to learn
➢ Experience of managing online donor platforms
➢ Experience of website management
➢ Educated to degree level in relevant area or relevant professional qualifications
➢ Fundraising experience
➢ Experience of marketing in a charity setting
➢ Experience of working with volunteers
Required skills and abilities
➢ Able to work with minimal supervision
➢ Good relationship management skills
➢ Have tact and diplomacy skills
➢ Excellent written and verbal communication, marketing and PR skills
➢ Have excellent IT skills including Excel and the ability to learn website management
➢ Highly organised, able to manage multiple tasks at once and under pressure, and adept at
building good relationships
➢ Able to foster a culture of innovation and initiative-taking, creating a ‘can do’ atmosphere
that values everyone’s contribution and coaches out the best in the team.

Desirable knowledge
➢ Be up to date with charity law and have experience of coordinating policy and procedures
➢ Educated at least to A level or equivalent with GCSE passes English and Maths
➢ Knowledge of charity governance and developing new policies for growing charities
Personal qualities
➢ An active Christian faith with an openness to engage in devotions in the office
➢ Willing to work with ethos of a Christian Mission including partaking in prayer meetings and
church meetings
➢ Model professionalism and a passion for excellence.
➢ Willing to be flexible and work some evenings
➢ Comfortable lone working or with only one colleague
➢ Be willing to travel to Kenya when required
This job has an occupational requirement under Schedule 9 of the Equality Act 2010 to be held by an
active, practising Christian who assents to our Statement of Faith. 

Are you passionate about using data to drive social change and improve outcomes for women who are in or at risk of contact with the criminal justice system?

Join The JABBS Foundation as their new Database & Impact Manager and make a real difference!

Salary: £49,487.50
Team: Women and the Criminal Justice System
Location: Birmingham / London (Hybrid working model)
Duration: 2-year contract, with the possibility of extension
Hours: Full-time (35-hour week), flexible hours considered (minimum 28 hours)
Benefits: 11% pension scheme, 25 days annual leave and flexible working

The JABBS Foundation is dedicated to supporting women who are in or at risk of contact with the criminal justice system. They partner with women’s centres across the UK to develop their capacity to use data to improve outcomes and drive their influencing work. They are passionate about justice, rights, and empowering women.

The Role:

As the Database & Impact Manager, you will play a crucial role in managing, customising, and optimising their case management software, Microsoft Dynamics. You will work closely with stakeholders, including Pragmatiq, the University of Birmingham, and Trust Impact, to enhance data capabilities and build data maturity across their network.

Key Responsibilities:

* Database Development & Management: Design, develop, and maintain Microsoft Dynamics for women’s centres. Lead on requirements gathering and improvements to enhance functionality and user experience.
* Training & Support: Train team members and stakeholders on Microsoft Dynamics and Power BI, fostering a positive data culture.
* Compliance & Best Practices: Ensure compliance with GDPR and data retention policies. Lead the annual IT audit for Microsoft Dynamics.
* National Travel: Occasional travel to women’s centres and other locations across the UK (estimated two days a month).

Who We’re Looking For:

We are seeking a dynamic individual with extensive experience in database administration and development, particularly focusing on case management systems. You should demonstrate a strong passion for justice and rights, coupled with exceptional communication skills and a collaborative mindset.

This involves:

* Proven track record in successfully delivering complex projects.
* Experience in creating and delivering training materials for diverse stakeholders.
* Proficiency in Microsoft Dynamics and Power BI is highly desirable, but we can consider experience with similar software.
* Knowledge of GDPR and data protection requirements.

This role combines database administration with impact and learning. While extensive expertise in database administration is required, they welcome applicants who are committed to developing their skills in impact and learning. Ideally, you will have previous experience in the social sector, specifically within the charity and non-profit sector. However, individuals with similar backgrounds are encouraged to apply.

If you are committed to making a positive impact and meet these qualifications, we would be thrilled to hear from you. Please send a copy of your CV or profile to Priya Vencatasawmy and Neil Hogan at Charity People.

Closing date: 9am Friday the 19th of July

Due to the sensitive nature of the role, we are accepting applications on a rolling basis, if you are unable to meet the deadline, please let Neil know.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Are you looking for a rewarding and challenging career in advising and guiding people affected by dementia?
Do you feel you could you help people maintain their independence, improve their sense of well-being and enable them to take more control of their lives?
Would you thrive in a role where every day is different?

If yes, we are offering a great opportunity to join our team providing personalised advice, guidance and support to people diagnosed with dementia and their carers!

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role

Contract Type: Fixed Term Contract for 1 year
Location: Community based in Wakefield and Five Towns with some homeworking elements. 

We are looking for an exceptional individual to join our vibrant, passionate, and friendly support service in Wakefield and Five Towns.  

As a Dementia Adviser you will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

You will offer support and guidance to your clients in a variety of ways, whether in the client's own home or at other locations, face to face, by phone, letter or email. You will assist service users to access other services, providing signposting and referrals, as well as facilitating peer support groups and other group activities.
 
Your role will include:

- Supporting people affected by dementia, families and carers to access vital services.
- Improving people’s sense of well-being, enabling them to have more control over their lives.
- Assisting with the identification of needs, providing information and access to relevant services.
- Promoting our amazing service and building relationships with a range of health and social care professionals.

About you 

Please note this role will be subject to a DBS check.

We are looking for an exceptional individual, with an understanding of memory loss, dementia and the needs of those affected with these conditions. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service.
 
You will have:

- An ability and interest in supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives.
- An understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other diagnosis or support requirements this would be taken into consideration.
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- The ability to network effectively and collaborating with other professionals to achieve a positive outcome for people.
- Good IT skills, experience working with databases and virtual meeting software (Teams / Zoom).
- The ability to travel across local area independently when required.

Closing date: 18th July 2024
Interview date: 26th July 2024

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

We are delighted to be recruiting for a highly motivated, experienced and influential Fundraising Manager to be a key contributor in ensuring we continue to transform young lives through sailing and other opportunities.

As a member of our Senior Management Team, you will be responsible for managing the Fundraising Team in Poole and directing the activities of those in other ASF locations to generate income against set targets and develop new income streams, working collaboratively with the CEO and wider ASF team.

You will need to use your gravitas and well-developed influencing skills to nurture relationships and articulate the benefits of ASF work to key high value donors to leverage more sizeable donations. You will use your well-developed networks to further build our funding portfolio. This includes developing partnerships with corporate businesses and local communities.

Working collaboratively with the Growth and Performance Manager, The Operations Teams, Finance Manager and the Trustees you will demonstrate a proven ability to develop, write and deliver high quality applications and proposals for funding.

Planning, supporting and attending ASFs regular fundraising activities, events and dinners is a key requirement for the role.

If you have an understanding of the charity world and a proven track record of winning sizeable grants we would love to hear from you.

Benefits: 28 days annual leave including bank holidays, increasing with service, charity pension provided, branded work clothing, use of centre equipment and access to a range of watersports training & courses at a preferential rate.

Location: Poole (hybrid and flexible hours)

SU Central is the glue of the SU, dealing with hundreds of queries a month, providing key admin work for our Advice service as well as other areas of the organisation, all whilst being a friendly face at our helpdesk. It is a fun but fast paced environment which would be great for a person who is​ energic,​friendly ​and ​always wants to help​ staff and students.​Imagine coming to work every day in a place where you get to have ​​fun, make​ friends,​change lives​ and​ push yourself ​​to​ build your skills ​​and achieve amazing ​​results.

Not having years of experience in customer service isn’t a barrier.​If you can prove you are willing to work hard, bring your whole self to work and put the time in to learn and develop your skills for the benefit of yourself and others, we want to hear from you.

Our SU is a charity that has ​won multiple national awards​ for, among other things, engaging thousands of people in community-building projects, having an extremely happy staff team and proving that you can create the best students’ union in the country against the odds.

We are looking for a Business Support Assistant to join our team in Wales. This is a 12-month fixed term appointment to cover maternity leave. It is a part-time post (equivalent to 3 days per week).

To meet the requirements of the Welsh Language Standards and our Welsh Language Policy, this post is Welsh essential.

Depending on your location and preference, you will be based in either the Cardiff or Newtown office. You are welcome to be based in the office full time, or a combination of home and office working. You will occasionally need to travel within Wales to work with colleagues.

In this role, you will support the efficient and effective delivery of grant-making activity in Wales, ensuring an excellent service for all our customers, colleagues, and stakeholders.

As first point of contact, you will play a key role in ensuring that all telephone and email enquiries are dealt with in a friendly, professional, and timely manner, responding with relevant information, and where necessary, connecting the enquirer to a colleague for further advice.

With a keen eye for detail, you will support the efficient delivery of the funding lifecycle by ensuring that new requests for funding are accurately processed and allocated to colleagues. You will also undertake administrative activities to ensure that customers and stakeholders received timely information.

Working in collaboration with colleagues, you will deliver a range of service activities including coordinating meetings and helping organise events, fulfilling travel booking and accommodation requests.

Interview Date: Week commencing 15 July 2024

Essential criteria

1. Fluent Welsh verbal and written communication skills.
2. Ability to use appropriate technologies to deliver effective administrative support.
3. Ability to plan, organise and work flexibly as part of a team.
4. Confidently handle conversations, adopting a positive approach when dealing with customers and colleagues.
5. Remain calm under pressure and handle multiple and competing priorities seeking help from others when needed.

Desirable criteria

1. Understanding of and curiosity about our work at the Fund.
2. Experience of working in a customer facing role and working in a multi-tasking team environment.
3. Be proactive and take responsibility for your own work.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Are you passionate about using your communication skills to make a real difference? Do you thrive in a dynamic environment where creativity and strategic thinking go hand in hand? If so, The Blagrave Trust invites you to apply for our exciting role as a Communications Officer!

About The Blagrave Trust:

At The Blagrave Trust, we fund and collaborate with partners to bring lasting change to the lives of young people. We invest in them as powerful forces for change and act upon their right to be heard in pursuit of a fair and just society. We pride ourselves on our innovative approaches and dedication to equality, inclusion, and diversity. We are looking for a Communications Officer who shares our passion and vision.

About the role:

The Communications Officer will work across all channels to raise the profile of Blagrave and its partners and the work they do. You'll oversee the day to day management of our social media channels, website, and newsletter, and will leverage your creativity and proficiency in copywriting and content creation across the platforms. With a keen eye for detail, you'll work closely with the team to develop comms outputs, effectively delivering our message so that the right content reaches the right audiences, and our digital channels continue to grow.

This role is subject to Basic DBS. Candidates must be eligible to work in the UK.

Key responsibilities

Social media

• Maintain Blagrave’s social media accounts, and work with the wider team to ensure a regular social media presence for Blagrave.
• Research, create, and publish content for Blagrave’s social media platforms. This includes writing, getting approval and scheduling content, and creating appropriate imagery that is engaging and aligned to Blagrave’s style guide.
• Proactively monitor our social media channels, responding as relevant.
• Monitor social media outputs of other charitable foundations and youth organisations to inspire and inform Blagrave’s communications output.
• Strengthen Blagrave’s digital output/presence and reach by tracking analytics via monthly reporting on social media performance, making recommendations of how we can engage with audiences more effectively

​Website

• Regularly update and maintain the organisation’s website, liaising with colleagues to ensure all content is current and relevant.
• Publish regular blog posts and vacancies, when required.

Wider comms

• Liaise with colleagues in other teams to understand and support them in their comms needs, implementing internal / external comms initiatives as required.
• Design, draft and circulate internal and external comms outputs and suggest new ways to communicate our messages to our audiences.
• Be a guardian of Blagrave’s tone and brand identity, reviewing communications outputs prepared by the team.
• Share relevant comms assets and content to external stakeholders as required.
• Document Comms processes.
• Monitor Blagrave’s communication budget, liaising with the Head of Operations and Finance and Governance Manager.

Other

• Provide general support to the Blagrave team where additional capacity is needed across all areas of work.
• Represent the Blagrave Trust externally at meetings when required.
• Show an active commitment to anti oppressive and anti-racist practices including attending organisational training and reflection sessions to implement into your work and Blagrave's wider work.
• Attend regular training to support learning and development.

We're looking for a Supporter Care Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Fundraising Team, this role is responsible for providing exceptional supporter care to our donors and fundraisers, ensuring accurate record keeping and reporting, and supporting various income streams for the charity including individual giving and community fundraising. It is an important role within the Fundraising and Communications Department, which is responsible for raising the profile of the organisation and the experiences of those we are here to help, and mobilising support to the cause.

This role will help acquire and steward existing and prospective supporters, including individuals, schools and faith groups taking part in fundraising events and activities, as well as one-off and regular donors. It will ensure people receive an excellent supporter experience, so that both they feel valued and informed about the impact they are making.

Salary: £28,080 - £32,240 annual salary
Contract: Permanent 
Hours: 37.5, Monday to Friday 
Location: Canning Town/Hybrid 

Other responsibilities include

Supporter Experience

• Be the first point of contact for all fundraising enquiries, providing information, support and materials quickly and efficiently.
• Ensure that supporters receive timely and relevant charity updates and thanks, and that all scheduled communications add value to the relationship.
• Assist in organising acquisition and donor care events (in-person and online), showcasing the service and encouraging a deeper connection to the cause.

Fundraising Administration and Best Practice

• Manage and update supporter records and report on fundraising activity and performance.
• Work with the Fundraising and Finance Teams to process donations and reconcile fundraising income.
• Prepare supporter data analysis reports to support planned activity.
• Assist with fundraising, marketing projects, and campaigns.
• Ensure activity and communications meet fundraising best practice, as well as our brand guidelines and organisational values.
• Ensure supporter data is handled sensitively and in line with data protection and our privacy policy.
• Keep up to date with fundraising best practice and legislation.
• Maintain a comprehensive knowledge of the organisation’s service provision and impact.

Community Fundraising and Individual Giving

• Lead on relationships with existing community supporters, including fundraisers, schools and faith groups, ensuring an excellent supporter experience.
• Help to identify opportunities to grow our community of supporters, and plan engagement initiatives and events that raise the profile of the organisation and lead to increasing levels of public support.
• Work with colleagues to acquire new supporters using a planned process of cultivation, conversion and stewardship.
• Support the Senior Individual Giving and Legacies Officer and Senior Philanthropy Officer to develop and implement campaigns and donor journeys.

Volunteering and Gifts in Kind

• Work collaboratively with volunteers and the Community Partnerships Team to ensure adequate support for fundraising activity and outreach opportunities.
• Work collaboratively with the Facilities Team to maintain and develop our food donation programme.

General

• To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

About you
Experience and skills

• Experience in an administrative role
• Excellent IT skills, working with a variety of systems including Microsoft packages and databases
• Strong planning and organisational skills including personal self-management, work administration, reporting and follow-up
• Understanding of the principles of and being passionate about supporter care

Abilities

• Communicate effectively, verbally and in writing, to internal and external stakeholders
• Build strong working relationships with supporters of all levels
• Work in a logical, organised manner with a high level of attention to detail
• Able to multi-task and be comfortable working as part of a small team, as well as independently

Personal qualities

• Proactive individual with a positive attitude who can work collaboratively across teams to achieve excellent outcomes
• Focused and results driven, with a readiness to seize new opportunities and source new ideas
• Creative and lateral thinker with a flexible attitude to changing priorities and environment
• Commitment to advancing mission and values of Your Place
• Willingness to work outside of normal office hours if and when required

Desirable criteria

• Experience working in fundraising environment
• Experience using a supporter database
• Knowledge of Code of Fundraising Practice, and fundraising laws and regulations
• Strong interest in working for a homelessness charity
• Committed to continuing professional development

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Battersea’s Human Resources department provides expert advice, guidance and support through partnership with managers, teams and people across the organisation. Our work involves everything from pay and benefits to providing learning and development solutions that support other departments achieve their strategic objectives. We do this to attract, retain and develop our people to be the best they can be, so we can be here for more dogs and cats. 

We are seeking an individual to join us as HR Systems and Data Manager, to manage our HR Information System (Ciphr), create and produce HR Management Information to inform organisational decision making (including our annual pay review), and oversee our outsourced payroll process.

The ideal candidate would be someone who is an experienced Systems Administrator of HR systems, has experience of managing or overseeing a payroll function and writing reports, and has good knowledge of HR and data protection policies and processes.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th July 2024

Interview date(s): 18th July 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

About The Role
Advert Closing date:            11/07/2024 at midday
Salary:                                   £23,933 - £25,873 – pro rata per annum (depending on skills and experience)
Hours:                                   35 per week
Location:                              Community based
Area role covers:                 Somerset
Contract type:                      Permanent
Interview date:                     16/07/2024
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
About the role
Could you be a part of an expert team based in Somerset, offering compassionate guidance and advice?
Are you passionate about making a positive difference in the lives of people affected by dementia?
Do you want a rewarding and challenging career where every day is different?

Yes? Well, we would love to hear from you!
We have an exciting opportunity to join our talented team as a Dementia Adviser. You will have the rewarding experience of providing information, guidance and support to people affected by dementia in identifying their needs, to help maintain independence, improving sense of well-being, and putting them in more control of their lives. 
You will;

- Assist people with dementia and their carers in identifying their needs, providing information and guidance to help maintain their independence, improving their sense of well-being, and putting them in more control of their lives.
 
- Build relationships with a range of local contacts, networking with health and care professionals, and providing dementia support. 
 
- Develop networks and pathways with partner organisations who work in the field of dementia, ensuring seamless and consistent support and empowering individuals affected by dementia to make informed choices.
  - Provide support face-to-face, by telephone and online and keeping detailed and confidential records.

About you
We are looking for a highly motivated individual, with an understanding of dementia, and the needs of those affected with these conditions. We are looking for someone who is approachable and knowledgeable to join our knowledgeable and passionate team. Our Dementia Adviser’s support people in their homes. We interact face to face, over the telephone and virtually, to give people the tools and knowledge to make informed decisions about their future. As a community-based worker, you will be required to attend a range of meetings, appointments and venues as well as working from home.  

You will;

- Be empathetic and non-judgmental in your approach with a commitment to equal opportunity.
 
- It is desirable that you have knowledge and experience of Adult and Children Safeguarding, Information Governance policies and procedures and statutory laws such as the Mental Capacity Act
 
- Have good communication skills to meet the diverse needs of our community and represent their needs to statutory and other voluntary agencies.
 
- Have a sound knowledge of IT systems to record data, write reports and communicate by email. 
 
- Understand client confidentiality and how this is applied when representing client needs.
 
- Preferably had some experience of working with a wide variety of relevant agencies. 
  - Have the ability and means able to travel independently around Somerset.  

About Alzheimer's Society
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.