It Incident Manager Jobs

Are you driven by the desire to make a difference? Join our Advice & Support Team at Providence Row and support those at risk of homelessness.

About us: Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home. We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life. 

About the role: 

Support to Head of Advice and Support

• Line management of three case workers
• Deliver the service in accordance with Providence Row, policies & procedures and values
• Work to service improvement objectives and team plans
• Contribute to the day to day management of the premises to ensure that facilities run smoothly for staff and service users
• Support management and other workers to manage any Incidents on site
• Contribute to partnership development
• Work alongside colleagues to ensure cross departmental support and appropriate support of shared clients

Client support

• Contribute to the smooth running of the Centre to ensure Providence Row is an enabling environment
• Assist managers and the frontline team to review client related incidents and follow up on complaints
• To ensure all clients are given appropriate trauma informed advice & support to improve their situation
• Ensure safeguarding of vulnerable adults processes are followed, where necessary and work with the organisational safeguarding lead

Team support

•   Supervise three case workers
•  Complete regular supervision, case work management and annual appraisals
• Contribute to the Providence Row assessment procedure
• Support colleagues with technical queries relating to case progression
• Attend training relating to housing advice and present the learning back to staff teams
•  Ensuring the team are rehearsed in all policies and procedures
•  Support the team to identify training for continued learning and development

Monitor and evaluate work, demonstrating impact

• Ensuring monitoring systems are up to date and that development is ongoing
• Assisting with the review of assessment and recording systems
• Working with other department leads on service user feedback collation
• Keeping accurate financial records of the teams expenditure
• Oversee Advice & Support Team contract monitoring reports for commissioners to ensure delivery against the service objectives and KPI’s.
• Attend contract monitoring meetings alongside the Head of Advice & Support

Partnership Work

• Work with the Head of Advice & Support to identify new partnerships while also developing existing arrangements
• Supporting the team with attendance at key networking events
• Contributing to the community engagement plan
• Contribution to fundraising and community events including open evenings

Benefits

• 27 days holiday plus bank holidays
• Generous pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities 

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

IT Support Engineer

Salary: £26,738 to £28,366 per annum

Location: Gravesend (DA11 7HQ)

Hours: Full-time, 09:00am-17:00pm

Closing date: 18th October 2024

Interview date: 8th November 2024

Do you have IT experience in a semi-junior role or higher? If so, we are looking for someone just like you!

Our IT department supports all of our hospice, retail and office sites so the ideal applicant will need to have a full UK driving license and access to a vehicle as travel to sites will be required.

ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

· Working in conjunction with our partner IT Support Multi Services Provider (MSP) you will assist in ensuring the IT infrastructure is maintained and help with service issues resolution in a timely manner.

· Escalate problem tickets and service needs in a timely manner, coordinating resolution as may be needed with the IT MSP, business application vendors and other third-party service providers.

· Maintain and oversee the build and management life cycle of Desktop, Laptop, and mobile devices, ensuring accurate inventory is maintained and stock is available to meet demands.

· Manage the timely onboarding and offboarding of staff, including working with some 3rd party systems and services such as NHS email.

· Support user account administration for restricted and closed internal systems.

· Assist with Subject Access Request fulfilment, incident investigation, resolution and preventative recommendation tasks.

· Assist with the installation, maintenance, and updating of structured cabling and associated patching.

Essential requirements of the role include:

· A Full UK driving license and access to your own vehicle

· Hold A-level or equivalent qualifications have completed a Level 3 apprenticeship, or have equivalent professional experience.

This post is subject to standard DBS clearance. How to apply: By application form either online or downloadable from our website or by submitting a CV and cover letter. CVs without a cover letter will not be considered.

About the Company:Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon

About the Role:The Cyber Security Manager is responsible for protecting the organisation's digital assets and information systems from cyber threats. This role is central to developing, implementing, and managing a comprehensive cybersecurity strategy to safeguard data integrity, confidentiality, and availability. The Cyber Security Manager ensures the organisation's compliance with regulatory requirements, manages risk, and assist withs proactively identifying and mitigating security vulnerabilities and incidents. The primary goal is to reduce the likelihood and impact of cyber-attacks, ensuring the organisation can operate securely and without interruption.

MAIN RESPONSIBILITIES

Develop and Implement Security Policies:

• ·Design, implement, and maintain security policies, standards, and procedures in alignment with organisational goals and compliance requirements.
•  Ensure adherence to industry best practices and regulatory standards (e.g., GDPR, HIPAA, PCI-DSS).

Manage Security Operations:

• ·Oversee the daily security operations, including monitoring and analysis of potential threats and vulnerabilities.
• ·Lead the deployment and management of security tools and technologies (e.g., firewalls, IDS/IPS, SIEM).

Incident Response and Management:

• · Develop and maintain an incident response plan, coordinating with internal teams and external stakeholders to effectively respond to security incidents.
• ·Lead post-incident investigations, conduct root cause analysis, and implement corrective actions to prevent future breaches.

Risk Assessment and Mitigation:

•  Conduct regular risk assessments and vulnerability assessments to identify security risks and develop mitigation strategies.
• Manage security audits and penetration testing to ensure continuous improvement of the security posture.

Training & Development:

• Plan and deliver cybersecurity training and awareness programs for staff, monitoring effectiveness of the program.
• Assist with upskilling the existing IT support team, fostering a culture of security awareness and continuous improvement.

Collaboration and Communication:

• Work closely with other departments (e.g., IT, compliance, legal) to ensure cybersecurity measures align with business objectives.
• Communicate security risks and strategies to senior management and stakeholders.

Stay Current with Threats and Trends:

•  Keep up to date with emerging security threats, trends, and technologies to proactively enhance the organisation's security defenses.
• Engage with the cybersecurity community and participate in professional development opportunities.

SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES

Experience & Certifications/Qualifications:

• Relevant  higher level qualification in computer science, Information Technology, Cybersecurity, or a related field; relevant certifications (e.g., CISSP, CISM, CEH) is preferred.
• Substantial demonstrable years of experience in cybersecurity and demonstrable experience of managing staff and operating at senior management level
• Strong knowledge of cybersecurity frameworks, technologies, and best practices.
• Experience with security tools such as SIEM, firewalls, IDS/IPS, antivirus software, and encryption solutions.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and leadership abilities.

Preferred Skills and Competencies:

· Technical Proficiency: Deep understanding of cybersecurity concepts, technologies, and tools.

· Analytical Skills: Ability to assess risks and identify vulnerabilities in the IT infrastructure.

· Leadership Skills: Capability to manage and inspire a cybersecurity team.

· Communication Skills: Strong ability to convey complex security issues to non-technical stakeholders.

· Project Management: Proficiency in managing multiple projects and priorities simultaneously.

Flexibility:

• ·On-call availability for responding to security incidents and to meet specific deadlines including some evenings and weekends.

Ethos:

• Support the mission & values of MAP.
• Support and promote diversity and equality of opportunity in the workplace.
• Represent and be an ambassador for MAP.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Abide by organisational policies, codes of conduct and practices.
• Commitment to upholding the rights of people facing disadvantage and discrimination.
• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.  
• Able to work some evenings and weekends.

Other desirable experience:

• Experience of not-for-profit/INGO environments
• Experience with humanitarian issues, particularly those in Palestine.

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.

Job Title: Assistant Shop Manager, Guildford

Salary:  £23,400 per annum

Team: Retail

Hours: 37.5 hours

Location: Guildford

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.                                                                                                              

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.

The post holder must be able to work their contracted hours across the 7-day working week.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme

• Enhanced maternity, adoption, and paternity leave pay

• Flexible working arrangements

• Death in service benefits

• Reimbursed professional membership fees

• Eye care

• Employee referral scheme

• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme

• Occupational Health

• Mindfulness sessions

• Cycle to work scheme

• Mental Health First Aiders

• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: Friday, 29th August

Interview Date:  Friday, 13th September or before

Stoll is the lead provider of housing and support services in the Veterans sector.  Founded in 1916, Stoll has provided a sanctuary to help Veterans rebuild their lives for over 100 years. We are currenty undertaking a major transformation programme across all of our operations, including, but not limited to, resource identification across our services, reviewing software use, realigning workflows across our infrastructure, whilst upgrading systems and improving processes. The newly formed Finance & Business Services team is seeking to fill the Business Services Manager position as part of this growth. 

The role will be hybrid and flexible by agreement in keeping with the charity’s workflow patterns. Please note that the hours for this role will be Monday-Friday, 35hrs per week.

About the role:

• Experience of leading, then developing the skill sets of operational teams across multiple departments.
• Strong negotiation skills to get the best deals from contract.
• Experience of analysing management information and making recommendations to inform decision making is essential.
• Experience of working on own initiative within policy, procedural and legislative requirements.
• Experience of having worked in a charity or social housing is essential
• Evidence strong IT skills, systems implementation and process review.
• Excellent knowledge of operational policies and procedures.

Qualifications:

• Essential - qualified by experience, demonstrable by previous roles closely aligned to the above job description.
• Degree educated, with a further qualification from the Charted Management Institute or the Institute of Leadership and management (desirable).
• Educated to a minimum of A-levels (or equivalent) in English, Maths and/or Business (essential).
• Demonstrable commitment to and evidence of continuous professional development and learning.
• Self-starter with a flexible mindset, able to deal with deliverables and objectives changing at
• relatively short notice.
• Logical and proactive approach to issue resolution, able to break down a problem into its parts,
• assess the available options and identify a recommended solution.
• Strong business acumen and detailed knowledge of the supported housing area.
• Strong leadership and management skills and the ability to assign tasks to the correct team or team member.
• Strong interpersonal skills plus good communication skills, both written and verbal.
• Good organisational skills including being able to prioritise a diverse workload to ensure targets are achieved and the ability to work to monthly deadlines.
• Good team working skills.

As a small organisation we look forward to recruiting a strong team player who is enthusiastic about developing a new role.

If you would like more information regarding the role, please view the JD attached.

This position may be subject to DBS checks

Team Lead: Modern Workplace
Information Services (IS)
Full-time
Permanent
£48,144 per annum
Application deadline: 12pm (midday) on Monday 14 October 2024

About the role:

We are seeking a Team Lead to provide engineering and technical leadership in the delivery of enterprise-wide IT modern workplace services to the Museum's circa 1,000 staff and for the partners and guests who visit and use the Museum's services. The role manages the 3rd line engineers responsible for the Museum's modern workplace across visitor and security services, operational and curatorial departments.

Key areas of responsibility:

• Technical and team leadership -
  • Manage the design and project delivery of new modern workplace services.
  • Engage with the Museum to understand how core modern workplace solutions are consumed and make recommendations on how best to improve the end user experience.
  • Provide team leadership, mentoring and support for team members.
• Operational support -
  • Responsible for ensuring the team maintain availability and performance of the Museum's IT modern workplace solutions. Liaising with senior managers, 3rd line colleagues and service delivery staff to ensure ITIL incidents and problems are resolved effectively.
  • Active role in the Change Control and System Architecture processes.
  • Ensure all systems are well maintained, documented, monitored and alerts are responded to appropriately.
• Vendor management -
  • Ensure the IS department maintains excellent functioning relationships with its main software and application suppliers.
  • Manage vendors including: selection processes such as RFP and scorecards to establishing operational SLAs and KPIs.
• Process and policy -
  • Responsible for ensuring the team follow the appropriate policies and procedures to deliver services and change control.
  • Contribute towards operational and project budgeting.

About you:

• Degree in Computer Science or equivalent.
• Technical skills - Cloud SAAS, Microsoft Office 365 (Intune/ Teams/ One Drive/ SharePoint); software management and provisioning; strong 3rd line IT Support and ITIL service delivery; mobile working methodologies; active directory, domain services and GPOs; detailed understand of how IT services are delivered and consumed by the customer; excellent documentation skills.
• Previous work experience as a Senior Applications Analyst or Senior Modern Workplace Engineer.
• Managerial skills - Team leadership either direct reports or during major projects; experience in leading the delivery of application services and change programmes; management and selection of 3rd party suppliers and vendors in delivering application services; proactively engaged with the IT Industry.
• Interpersonal skills - positive communicator and team player; analytical thinker and achievement focused; highly organised with excellent prioritisation skills.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

The interviews are expected to take place w/c 21 October.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. Typically however, we see the post holder working on site 3 days per week.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

About the role:

We have a new opportunity for a highly organised individual to join our Housing Services Team, as a Housing Services & Income Administrator. With proven skills and experience of using IT and databases related to administrative tasks such as producing letters and reports with a clear focus on organisation skills, you will play an essential role with supporting the Housing Services team and Manager, and our supported accommodation teams.

In your role, you will be responsible for

• Maximising rental income and minimising loss through bad debts through efficient application SHP Procedures.
• Supporting the housing services team, and accommodation services teams to ensure that clients receive timely rent statement and letters.
• Maintaining effective management of accurate rent income records.
• Collating performance returns against KPI’s and provider monitoring returns.

The role will also require supporting the Senior Housing Services and Income Officers in dealing with repairs and building related matters, anti-social behaviour, complaints and neighbourhood disputes.

We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services.

The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency.

About you:

To be successful, you will have good proven experience of:

• Organisation skills, working within a team and supporting the role of other within the team as well as excellent communication skills including both verbal and written communication.
• Proven skills and experience of using IT and databases related to administrative tasks such as producing letters and reports with a clear focus on organisation skills.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 6th October (at Midnight)

Interview date: Week commencing Monday 14th October at SHP Head Office in Kings Cross

This post will require a Basic DBS check to be processed for the successful applicant.

Do you want to make a positive difference to people's lives, enabling them to improve their wellbeing and move forward to independent living?  If so, please read on.

We are looking for a passionate and experienced Area Manager to oversee our four-specialist supported living service in Wandsworth & Richmond.  As an organisation we are growing so this will expand.

The successful candidate will be responsible for leading their team to provide the highest standards of care, compliance with contractual and regulatory requirements, and the overall performance of services within their area.  Our current services are not CQC registered.

We offer a wide range of benefits, learning and development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Servol are not able to offer sponsorship.

Salary = £41,000 (including London weighting) per annum, working 37.5 hours per week Monday to Friday.  You will be required to be part of a management on-call rota out-of-hours.  This role includes some evening, weekend and bank holiday working as required.

Benefits include 28 days annual leave, flexible working, pension scheme, staff discounts, employee assistance programme, and career development,

Key responsibilities of our Area Manager:

• Lead, manage, your team to deliver outstanding care services. Setting and encouraging high standards of performance and demonstrating a commitment to good practice and continual improvement in all areas of the organisation’s operations.
• Fostering positive relationships with service users, their families, and other stakeholders.
• Work with your team to ensure that all reporting is completed in a timely manner. Monitoring and improving service quality through regular audits and performance reviews.
• Ensure adherence to all policy and contractual requirements for the management of risk including safeguarding, incidents and complaints handling.
• Proactively participate in policy development and service delivery improvements.
• Working with the Regional Operations Manager to develop and implement strategic plans to enhance service delivery and achieve business objectives.
• Grow local partnerships and networks to enhance service delivery and raise the Servol profile.
• Work with the Regional Operations Manager to identify local funding opportunities, developing bids to enhance business development and growth.

Skills/experience/personal qualities required for our Area Manager​ vacancy​​​​​​:

• Level 4 or equivalent in Health and Social Care or related subject.
• Qualification in Line Management or demonstrable experience.
• Able to demonstrate a robust understanding of housing management policy, process, and legislation.
• Excellent leadership and people management skills.
• Strong knowledge of regulatory and legislative requirements in social care.
• Demonstrable understanding of financial management.
• Experience of service monitoring and reportin, including the ability to analyse data and make informed decisions.

If you feel that you have the skills and experience required to become our Area Manager please click ‘apply’ today – we would love to hear from you.

Infrastructure Engineer

Recruitment Agency Ref: 151230
We are working with a large Housing Association to recruit for an Infrastructure Engineer to join their IT team. The post holder will be responsible for the installation, monitoring, maintenance, and support of the organisation's hardware, software, and cloud systems, as well as managing and delivering technical projects, upgrades, and implementations.

Salary: £45,000 - £50,000 per annum (dependent on experience)
Benefits: 28 days annual leave plus bank holidays, matched employer pension contribution up to 10%, personal development, and much more
Duration: Permanent
Location: Berkshire (hybrid working - 3 days per week in the office, occasional travel to other sites)

The successful candidate will be responsible for:

• Managing and administrating physical and virtual IT infrastructure, including servers, SANs, routers, switches, UPS, LANs, SD-WAN and wireless networks
• Maintaining the Azure cloud estate
• Delivering IT infrastructure projects, upgrades, and implementations
• Ensuring all systems, services, and platforms are patched
• Being an escalation point for incidents and problems from Service Desk
• Reviewing and remediating identified IT security risks
• Implementing security standards, procedures, policies, and guidelines for multiple platforms

The successful candidate will have:

• Demonstrable experience as an Infrastructure Engineer
• In-depth knowledge and experience in the implementation and support of hardware, software, servers and networks
• Solid understanding of Windows, O365, Azure, VMWare, enterprise storage, networking
• Knowledge of industry best practice for security standards and Cloud security standards
• Excellent interpersonal skills to communicate effectively with staff and students
• Valid UK driving licence and own car

To apply or for more information, please get in touch with Kirsty Mah on 020 7019 8856 or email [email protected]

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

We are seeking an experienced and motivated Business Services Manager to join our team. The role is responsible for overseeing the charity’s business service functions, including Human Resources, senior administration, ensuring and overseeing GDPR compliance within the charity, IT coordination and Safeguarding. The successful candidate will also be responsible for developing, reviewing and updating the organisation’s policies and procedures.

Key Tasks and Responsibilities

HR

• Oversee all HR functions, including recruitment, onboarding, performance management, employee relations, and staff development.
• Ensure compliance with employment laws and regulations and maintain up to date HR records.
• Provide guidance and support to managers and staff on HR-related matters.
• Maintain accurate records of each employee and ensure proper allocation of benefits due.
• Oversee all training requirements for the charity.

​Administration

• Manage the day-to-day operations of the business services team, ensuring efficient administrative support to the organisation.
• Coordinate and manage office facilities, supplies and equipment.
• Support the executive team with scheduling, correspondence, and other administrative tasks.
• Ensure all insurance required by the charity is in place and regularly oversee any changes.
• Oversee the Donor Care team to ensure processes and protocols are in place to ensure a high quality donor care experience.
• Keep up to date with legislative and regulatory requirements and good practise across Business Services.

​GDPR & IT Coordination

• Act as the DPO for the organisation, ensuring compliance with GDPR and other relevant data protection regulations.
• Develop and maintain data protection policies and procedures, and oversee staff training on data privacy.
• Conduct regular audits to ensure data protection compliance across the organisation.
• Liaise with external IT provider to ensure the organisations IT infrastructure is secure, up to date and aligned with operational needs.
• Manage IT assets, software licenses, and support the implementation of new technologies.
• Provide IT support and training to staff as needed.

​Safeguarding Lead

• Act as the designated Safeguarding Lead for the organisation, ensuring the safety and wellbeing of all beneficiaries we work with.
• Develop, review and update safeguarding policies and procedures ensuring they are in line with best practise and legal requirements.
• Deliver safeguarding training to staff, and all associated personnel, and manage safeguarding concerns and incidents.

Policy Development and Compliance:

• Lead the development, review and updating of organisational policies and procedures, ensuring they reflect current laws, regulations and best practises.
• Ensure policies and procedures are effectively communicated and implemented across the organisation

Person Specification

Key Requirements 

• Proven experience in a similar role
• Strong knowledge of HR practices, employment law and GDPR regulations.
• Experience in Safeguarding and developing organisational policies and procedures.
• Excellent organisational, communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Strong IT skills and knowledge in Microsoft Sharepoint.

​Desirable Qualifications

• CIPD qualification or equivalent in HR management.
• Experience in a safeguarding role.

​ 

We have a exciting opportunity for a Relief Store Manager to join us.

It’s a busy and varied role where no two days are the same. You’ll have the opportunity to see how each shop is run, work with some amazing teams and make a vital contribution to the care the at the Hospice and within the community.

If your looking to progress your career in retail and gain experience of a field position, this could be the role for you!

You would be covering and supporting the shops in our Central Area, the areas range from Horfield, Gloucester Road, Keynsham, Totterdown, Whitchurch, Fishponds and more.

The details:

• Salary: £26,279 up to £28,429 FTE per annum, dependant on experience
• Hours: 37.5 hours per week, 5 days in 7
• Permanent role

Key responsibilities:

• Holding and covering the role of a Store Manager on an interim basis wherever required within our Central Area shops 
• Adapting your leadership style and approach to individual store situations and circumstances to effectively lead, coach teams and volunteers
• When supporting or covering stores, to ensure that the Hospice’s operational, health and safety, people and volunteer policies and procedures are being followed
• Delivering consistently high retail standards
• Actively supporting and demonstrating our values through your role
• Promotion of diversity and gender rights

What we are looking for:

• To be able to be flexible, pro active and to be able to adapt to ever changing needs
• Ideally, you will bring previous retail experience, gained at managerial / supervisory level
• Commercial awareness and demonstrable experience of managing a team, volunteers and delivering outstanding customer service would be equally advantageous
•  A genuine interest in fashion and charity retail
• Ability to earn trust, motivate, build rapport and provide leadership within short timescales
• High levels of organisation with a proactive approach
• Open and adaptable to change and able to support others through it
• IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheets

If you are someone who is driven, motivated, who puts customer service at the forefront and wants to make a difference...we want to hear from you! 

We will review applications as they come in and therefore we may close the vacancy before the closing date, so candidates are advised to apply early.

Due to the nature of the work involved, this role is exempt from the ROA and all job-holders are required to undergo a Disclosure and Barring Service check.

Governance Manager

Starting Salary: £43,461 - £46,819 (inc London weighting) – This is the full-time salary, and the salary will be pro rate based on the hours of the post.   

Contract: FTC for approximately 6 months 

Job Profile

CAFOD, one of the 15 member agencies that make up the Disasters Emergency Committee, is the official aid agency of the Catholic Church in England and Wales and stands alongside vulnerable communities across Africa, Asia, Latin America and the Middle East.

CAFOD is seeking a Governance Manager to temporarily support our Leadership & Governance team. Reporting directly to CAFOD’s Director and managing the Leadership & Governance Officer, you will play a critical role in ensuring effective governance, strategic leadership, and strong Trustee relations during this interim period. This is a part-time position requiring two days of commitment per week for approximately six months.

Key Responsibilities

During the period of cover, some of the key responsibilities include:  

Governance & Strategic Leadership 

• Providing oversight of CAFOD’s Governance work & assisting in the further development and funding of CAFOD’s governance. 

• Identify emerging trends in governance and ensure that learning is reflected in CAFOD’s work and proposals. 

• Working with the relative department heads to advise the Leadership Team on the likely impact of new initiatives on CAFOD’s current strategy.

• Ensuring CAFOD’s work is in line with Charity Commission requirements and ethical standards are maintained.

 Engagement & Reporting  

• With the Leadership and Governance Officer and L&G Assistant, to support the Director of CAFOD in managing the relationship between the Board of Trustees and Leadership Team. 

• Ensure that all aspects of the Leadership Team and Board meetings are organised and conducted effectively in line with CAFOD’s governance principles. 

• Providing strategic guidance and support to CAFOD’s Trustees and Leadership Team 

• Developing a plan for the production of CAFOD’s Annual Trustees Report, and project manage its delivery.

• Assist with the external communication of CAFOD’s governance work with key donors and supporters.

Team Leadership  

• Providing management/mentoring to the Leadership & Governance Assistant where applicable.

• Working with the Leadership & Governance Officer in planning a governance work programme for 2025. 

• Provide guidance and oversight of all critical projects and support the team to deliver its objectives on time and to budget. 

• Overseeing the recruitment and induction of trustees to CAFOD’s Board.

Safeguarding 

All CAFOD staff share the responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Person Specification 

ideal candidate will have demonstrated experience of leading areas of governance alongside building strong professional relationships with trustees.

In addition, the essential criteria for the role will include: 

• Experience of direct governance work in a registered charity

• Experience in being responsible for all governance activity, including liaison with the Charity Commission and servicing a Board of Trustees 

• A collaborative and supportive management approach, with experience in managing staff especially in a small team setting. 

• Ability and willingness to transfer skills in facilitating the development of staff. 

Reward & Benefits

At CAFOD we value our employees and are committed to offering a healthy work–life balance and promoting the well-being of our employees. 

As well as the exciting opportunities this role presents, we also offer great benefits including enhanced sick pay and a dedicated employee assistance programme.

CAFOD is committed to being an anti-racist organisation and we are keen to increase the diversity of our teams. We are particularly keen to seek out applications from people of Black, Asian and Minority Ethnic backgrounds. 

There's room for everyone: Catholics and non-Catholics; people of all faiths and none. We employ people in all corners of the world, of all ages and ethnicities. The result? A friendly and open-minded organisation. 

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behavior as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. 

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures. 

Deputy Charity Shop Manager 
Hull, East Yorkshire  

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
As our Deputy Shop Manager you will be responsible for setting up our brand-new shop in Hull, supporting the Shop Manager in implementing processes and ways of working.

You will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond. 

Specifically, you will: 

• Play an active part in running our shop in Hull, supporting the Shop Manager in implementing processes and ways of working.

• Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity. 

• Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation. 

• Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a happy retail environment. 

• Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received). 

• Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 
 

• To be ideally educated to GCSE level or equivalent but not essential.

• To have Experience of managing people/volunteers including recruitment and development.

• To have previous retail experience in charity sector or commercial sector is desirable. 

• To be highly organised with good time management skills.

• To be able to prioritise workload and meet deadlines.

• To be able to use own initiative.

• To be resilient and adaptable to change. 

• To have good planning, guiding and motivation skills to successfully achieved targeted income is desirable.

• Good written and numeric skills are desirable.

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 29 September 2024. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

About the job role

We have an exciting opportunity for a Centre Manager in our Training, Education and Development team at St Joseph’s Hospice.

We are looking for someone who has experience in management and income generation and working in a customer service-focused environment. This post is responsible for managing the development of income, generating opportunities as part of the Training, Education and Development team through a range of educational activities and the hiring of the purpose-built Education Centre at St Joseph’s Hospice. In addition to developing income streams, the manager will lead on audit, administration, governance and quality assurance activities on behalf of the team. The post demands an entrepreneurial approach combined with well-honed managerial and business skills in order to maximise potential income generation, relationship development opportunities and the effective delivery of programmed education.

About you

You will need:

• Excellent communication and interpersonal skills
• Experience of managing a small team
• Experience of marketing and promoting a service
• Excellent customer service skills and experience

Where you’ll work

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information and to apply, please visit our website via the Apply button.

Closing date: 4th October 2024

Interview date: 15th October 2024

PREVIOUS APPLICANTS NEED NOT APPLY.