Information Jobs

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

We are looking for a dedicated, person-centred Supporter Care Officer with a keen attention to detail, to join our growing Supporter Care team.

Under the direction and support of the Supporter Care Manager, you will help deliver excellent supporter experience to our current and potential supporters, via various communication channels. Through verbal and written communication, you will cultivate and maintain strong relationships with Action Against Hunger’s supporters and help to grow their loyalty to our organisation.You will have exceptional interpersonal skills as you will work alongside various stakeholders, both internal and external, to meet the charitable aims of the organisation. Excellent supporter experience will be at the core of all that you do.  For more detailed information on the roles, please download the attached pdf Job descriptions.

Closing Date: 18-Aug-2024 23:30

Interview Date:  w/c 26/08/2024

Please read the following carefully before making your application:

Then all you need to do is send your CV and write a covering letter explaining why you want the job and how your skills and experience make you the right person for the role. 

• For further information on pay and employee benefits please visit our careers page on our website
• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

(When listing the role into bullets points below please redact to 5 or 6 main bullet points)

Example as below

• Identifying opportunities to develop new products that address the needs of our key audiences
• Increasing income in priority areas, including our well developed training offer through the effective communication of our products and support both verbally as part of enquiries and relationship management processes
•  Leading and contributing to the development of compelling bids and proposals on a range of topics across all of our work programmes
• Producing accurate and timely reporting on a range of business development activities for a range of internal and external audiences
• Working with colleagues across the organisation to develop and embed new systems and processes that improve ways of working and help us to meet the objectives setting out through business planning

What we are looking for:

Example as below

(Use person spec on JD to provide the below bullet points – the below is to be used as an example)

• Commitment to equity, diversity, and inclusion
• A great communicator with the ability to convey complex subject matter, persuasively to different audiences
• Experience of income generation and working in a business development setting
• Experience of identifying and implementing new ways of working
• Experience of developing and maintaining key customer relationships

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please get in touch

Internal Communications Manager
£44,100 pa plus excellent benefits
London WC1 and home-based
35 hours per week

The Internal Communications Manager is a pivotal role at the College as you will help develop and shape the College’s internal communication channels to drive information sharing and engagement with the College Strategy and Values for staff.

Reporting directly to the Executive Director for People and Culture, you will be responsible for developing and implementing the employee internal communications plan to inspire, inform and engage employees with clear, consistent messages that align with the College’s mission, values and goals.

As Internal Communications Manager, you will review and develop processes and communication channels and develop the annual plan for employee communications using innovative and creative approaches to engage and support. You will tailor communications for different operational areas, ensuring messages land effectively and in a compelling and timely format.

You will work with the Executive team to create a regular drumbeat of key internal organisational communications, identifying areas for improvement and adapting the approach where necessary, whilst collaborating with the Social Media Officer and the Creative Content & Marketing Team to ensure our internal tone of voice is aligned with how we communicate externally with members.

You will also work closely with the People & Culture Division to support on the delivery of our People & Culture Strategy, helping to build our employer brand and using LinkedIn and other social media to raise the College’s profile as an employer of choice.

With a foundation degree in a communication or marketing area and with a qualification or certification from a relevant body such as CIPR, you will have a proven track record in internal communications and have experience of developing and implementing successful communication strategies and campaigns to reach diverse audiences.

You should have significant experience of working closely with senior leaders and have a strong background in delivering internal communications within a mid-to-large organisation. Your excellent interpersonal and verbal communication abilities will ensure you are capable of engaging with diverse audiences including senior management.

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 12 August 2024.

Fundraising and Training Coordinator 

Birmingham 

£24,804 (£19,843 pro-rata) per annum 

30 hours per week - either be 4 full days or 5 shorter days (happy to talk flexibility) 

Our client is looking for a conscientious and organised individual to provide exceptional support as part of their fundraising and training team. You will assist in the coordination of several key projects and ensure professional administrative support is provided to their External Training Lead and the Fundraising Lead. Their External Training team deliver courses like Mental Health First Aid to over 2,000 people per year. In the last five years they have also raised nearly £1m through fundraising, which they are able to invest in key services.  You will be integral in supporting both these areas to achieve their strategy as a charity. In this varied role, no two days will be the same, from supporting at fundraising events, to booking people into training courses or responding to invoicing and finance requests. You’ll feel at ease working on multiple projects simultaneously, adapting to new challenges and providing excellent administrative support 

You’ll have experience within an administration or coordination role, with good IT skills including Word, PowerPoint, and Excel with the ability to manipulate data, export information and present information in a logical format. You’ll be proactive and innovative, demonstrating how to think out of the box to generate new ideas and identify solutions to problems. An excellent communicator, you’ll be able to build good working relationships with both internal and external stakeholders, managing expectations and ensuring that time critical deadlines are met. You’ll be able to multitask and adapt to changes in the projects or priorities. 

Rewards: 

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training Programme. 

Our client's people are key to their success and they are recognized as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties and they particularly encourage applications from Black, Asian and minority ethnic members of their local community. 

The closing date for applications is Sunday 4 August 2024 

Interviews will take place on Wednesday 14 August 2024 

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

In the last few years Mind's Corporate Partnership team has seen significant growth, delivering £7m+ income in FY22/23. Mind has strategic, Charity of the Year and commercial partnerships with companies across a range of sectors.

This is a vital role designed to support the team's delivery of partnerships and assist with growing partnerships. A focus for the team is to prioritise opportunities with the strongest alignment to Mind's strategic goals and where there is the greatest potential for longer-term strategic and transformational partnerships.

Key duties and responsibilities

Reporting to the Senior Corporate Partnerships Officer, you will be responsible for; providing administrative and fundraising support, developing and stewarding relationships, alongside managing and nurturing a portfolio of partners with support from the SCPO/Managers in the team.

The post holder will:

-Provide administrative and fundraising support to enable the delivery of corporate partnerships.

-With the Corporate Partnerships Officers, be responsible for administrative duties for the team including sending thank you letters to donors, replying to enquiries to the corporate unit email account, monitoring stock levels and ordering fundraising materials.

-Assist the Corporate unit in servicing materials requests from large corporate partners.

-Manage a portfolio of corporate partnerships, aiming to nurture and cultivate the relationship with a donor-focused approach to ensure income targets are achieved.

-Working with the Supporter Care team, ensure that all donations are quickly and correctly processed and acknowledged and that reports are available in the appropriate format.

-Organise and co-ordinate mailings such as newsletters and appeals for corporate partners.

-Help maintain accurate, up to date records of all corporate contacts on the database (Microsoft Dynamics), and to ensure that this information adheres to data protection guidelines.

-Update and upload information onto the Mind website.

-Liaise with other Mind departments, Mind Retail, Mind Cymru and local Minds as appropriate with regards to corporate fundraising and volunteering.

-Assist with the organisation of events connected with the Partnerships fundraising team, and with practical tasks for other departmental events, as required.

-Contribute effectively as part of the Partnerships team, as well as the Fundraising department as a whole.

-Work with colleagues across the organisation, and represent the new partnerships team in internal meetings as required

-Work with external contacts as directed, representing Mind at external meetings, conferences and events where necessary.

-Support the wider corporate partnerships function as required dependent on work load and requirements to achieve the corporate partnerships income target.

-Undertake any other duties, as requested which are in keeping with the grade and overall purpose of the post.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

St Joseph’s Hospice in East London is one of the largest hospices in the UK. We provide compassionate, specialist palliative care to people in the diverse community of East London who are living with a life-limiting illness. We treat each person as unique, encouraging and enabling them to reach their full potential until the end of life.

Working with the Public Fundraising Manager, you will deliver a strategy to deliver income, providing excellent stewardship to legacy enquirers, pledgers and in-memory givers. You will build relationships with local solicitors and funeral directors, alongside many other stakeholders to manage legacy and in-memory events and campaigns.

A strong communicator and planner, you will be able to build strong relationships and be comfortable speaking to bereaved families with compassion and kindness.

This role is for 35.5 hours per week (part-time considered).

For further information and to apply, please visit our website via the Apply button.

Closing date: 2 August 2024.
Interview date: 8 August 2024.

Applicants are subject to a DBS check.

We are excited to recruit a Community Organiser for our Birmingham Parent Power project. This role offers a meaningful, paid professional development opportunity. The Brilliant Club will work in partnership with Keble College, University of Oxford and King’s College London to engage with parents in Birmingham. The parental engagement model used will be based on the successful Parent Power South London and Oldham Parent Power projects.

• Keble College, University of Oxford is one of the constituent colleges of the University of Oxford in England. Education and advancing knowledge are to the heart of Keble’s misson: teaching undergraduates, supporting graduates through their various courses and enabling our Fellows to pursue their research in a wide variety of subjects, from ancient history to quantum mechanics, from cancer to climate science.  Keble seeks to create an environment in which ideas can be freely debated and challenged by individuals with open minds who respect each other’s differing points of view. That is an important feature of our diverse community. We welcome students from all over the world. With the enthusiastic help of our existing students, we are very active in trying to persuade people to come to this University who have not previously thought of doing so. We also encourage our students to develop their wider interests – for example, in music, drama and sport – and to think carefully about their futures, whether in terms of further study or a wide range of careers. In all that we do we receive generous support from our greatly valued alumni community of former students. We are one of the largest colleges in Oxford, with over 800 students, around 50 Fellows, another 50 lecturers and over 100 support staff. Together, we aim to make a place where everyone feels valued and welcome. Our buildings, from the original red brick ones created in the nineteenth century to the most modern housing our new graduate centre, are inspiring. Their facilities – study bedrooms, dining hall, lecture theatres and other communal spaces – enrich the Keble experience.
• King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. Through our commitment to exceptional education, impactful research and genuine service to society, we are creating positive change in our communities, both in London and on the world stage.

  Our Vision 2029 looks forward to our 200th anniversary in 2029 and sets out our ambitious plans in five key areas: 

• Educating the next generation of change-makers;
• Challenging ideas and driving change through research;
• Giving back to society through meaningful service;
• Working with our local communities in London;
• Fostering global citizens with an international perspective

Parent Power supports parents and carers to develop skills in community organising and advice and guidance on accessing higher education, empowering them to make change to support their children’s future and ensure that they have a fair chance in education and their future careers.    

Working with us, the Community Organiser will: 

• Support local pupils from underrepresented backgrounds by empowering their parent/carers to become higher education experts  
• Receive community organising training from Citizens UK and develop transferable skills  
• Build campaigns to combat local educational barriers with parent/carer communities.
• Join a nationwide community of community organisers making a significant impact on university access.

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

We have grown rapidly in recent years, and now have an exciting and varied programme of work which is funded from a wide range of sources. We have long-standing, high-value relationships with organisations such as the Mayor’s Office, Esmée Fairbairn and Clifford Chance, and continue to grow our income from a range of supporters from trusts, foundations, corporates, individuals and community fundraisers.

We now have a need for an Officer to work closely with the Development Director and CEO in developing our corporate income stream, building on strong, established corporate partnerships and developing new ones, to generate both earned income and corporate donations. You will also work closely with our Corporate Advisory Board, which includes a diverse, ambitious group of professionals who are supporting us to maximise our corporate income stream. This role will involve a diverse range of work, from identifying prospects, creating compelling funding approaches and workforce training pitches, through to successfully managing relationships with corporate partners.

The main purposes of the Development Officer role are:

• Working with the Development team to collectively achieve annual fundraising targets exceeding £2m per year
• Selling workplace training and donation opportunities to corporate partners across a range of industries, but in particular the legal and financial services sectors
• Supporting the CEO and Development Director to increase Tender’s workplace training delivery in order to achieve income targets through sales
• Contributing to applications and events in support of fundraising from other sources

We are seeking a dedicated Project Worker to join our team. In this crucial role, you will ensure our main site is a safe and welcoming environment and provide support to residents during evenings and weekends.

Your responsibilities will include overseeing the smooth operation of our services, collaborating with team members to ensure residents' wellbeing, and managing evening volunteers. If you are passionate about helping others and thrive in a supportive environment, we would love to hear from you

Major Donors and Special Events Executive (Maternity cover - 12 months)

The Lord’s Taverners exist to positively impact the lives of young people facing the challenges of inequality. We work to provide inclusive and impactful cricket programmes, empowering young people with disabilities and from disadvantaged communities to develop the knowledge, skills, capabilities and confidence required to overcome the challenges of inequality, raise their aspirations and reach their potential.

This role will provide a high standard of support to the Major Donor and Special Events team with the current and growing event portfolio and colleagues managing major donor relationships.

Lord's Taverners are an evolving and transforming Charity with a heritage of 75 years, with an ambition to impact the lives of more young people than ever before. 

We are a hugely friendly organisation which supports employees to be their best. Therefore, in return we offer:

• 25 days annual leave + Bank Holidays
• Five additional holiday days between Christmas and New Year
• Two volunteering days
• Pension contribution of 6%
• Group income protection (long-term incapacity pay)
• Eye tests
• Employee Assistance Programme (Health Assured)
• Birthday day off
• Season ticket loan
• Flexible working
• Enhanced maternity and paternity leave pay
• Life assurance (death in service)
• Wellbeing plan

The closing date for applications is Monday 5th August 2024 at 6 pm. 

Note: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Our Fundraising & Marketing team at The Trust are looking for someone who’s passionate about raising vital funds to become the new Philanthropy Executive focused on Mid-Level Giving (MLG), working with donors from across the UK.

Key aspects of the role include:

• Work with your manager to deliver against the supporter experience strategy for £5k - £25k donors.
• Work closely with your manager and other sub-teams, prospect research and Individual Giving to uplift donors across products to maximise giving.
• Support on research for and writing of ‘Impact Reports’ for supporters on their MLG donor journey.
• Collaborate to ensure consistent stewardship through tailored written communications, bespoke digital assets, and engaging events to enable repeat or uplift giving. 

We have a hybrid way of working, and you will be expected to be in one of our fantastic offices 2-3 days a week.

Are you a fantastic leader who is passionate about cultivating partnerships to support young people

The Prince’s Trust is currently going through an exciting period of development. We have ambitions to grow our offer to young people by providing a blended approach of face-to-face and digital delivery and support. To help us on this journey we are looking for passionate and motivated individuals to lead our dynamic teams to work with young people either directly through 121 work or the delivery of programmes.

This role will involve leading a small team of staff working with education and referral partners to support young people in Southampton, Portsmouth and the surrounding area. We are passionate about flexible working but it’s worth being aware that this role will be based in the Solent and you will be required to regularly travel across the patch to support your team.

As part of the Leadership Team, the Delivery Managers are responsible for overseeing the delivery of our programmes. Working collaboratively to develop and implement our delivery plan and ensure we meet targets. As a Delivery Manager, you will be responsible for our Team and Achieve partners, supporting them to engage with young people who need our support. You will also oversee our outreach team, working with local partners to recruit young people onto fantastic programmes. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

A background in Further Education provision would be good, experience of cultivating and maintaining a broad range of partners would be lovely, the ability to build a high performing and motivated team would be excellent.

To be successful in the role of Service Delivery Manager, you will be able to engage in challenges with optimism and resilience and be adaptive and flexible – embracing change and innovation.

If you are up for a challenge and working in a great team, we would love to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Delivery Manager- Southampton (Partnerships)? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Manager- Southampton (Partnerships)s! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). 

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Key information

Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum

Key skills

Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation

Job description

Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.

Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.

Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:

- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.

Key responsibilities:

- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.

This role will require an enhanced criminal record check.

Benefits:

- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
 

About you
Essential:

- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
 

Desirable:

Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.

How we recruit

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.

REF-215739

The Head of Support Services will work with the Director of Support Services to create a positive, supportive culture of personal growth, underpinned by a holistic and empowering health and wellbeing approach.​​

Supported by the trustees, the CEO, staff and service users, the postholder will be a leader and will provide a constant stimulus for self-improvement in a learning, supportive and diverse environment. A candidate with a proven track record of delivery, they will provide high level and efficient management of Betknowmore UK support and community programmes, including all three primary services, GOALS, New Beginnings and Peer Aid, as well as bespoke projects which include the development of Hubs within key London Boroughs and creating digital activities.​

The postholder will work to ensure impactful service provision and outcomes; recruit, train and supervise a team of staff/mentors/volunteers to deliver support and community activities; and oversee service integration and collaboration with the National Gambling Support Network (NGSN) partners and other key stakeholders.​

A key aspect of the role will be to work closely with people presenting with gambling-harm issues and/or people impacted by someone else's gambling. The Head of Support Services will oversee sustainable recovery interventions which may include structured psycho-social 1:1 ​and group activities, counselling and therapy, peer and mentoring support, with services ​co-produced by clinicians and health professionals, and insight and knowledge from experts ​by experience. ​

The candidate should demonstrate previous experience of management and oversight of similar programmes of work, within mental health, addiction or community NHS or voluntary sectors. ​

Experience of gambling support and treatment and/or harm minimisation programmes is desirable, but not essential.​

Working with other members of the Senior Management Team, they will input into the management of the charity, as well as supporting grant, contract and tender submissions, operational management, governance, performance and contract monitoring and outcome reporting. This will include financial planning and budgeting.​

Adherence to health and safety, and equal opportunities and diversity policies is expected at ​all times.​

Key responsibilities and accountabilities​

Development and Delivery ​

• Manage the strategic and operational performance of services to agreed standards and targets with the Director of Support Services and CEO.​
• Provide management oversight to service teams and ensure the activities they are leading on are delivered to set quality and outcomes, that they are safe and operate in positive environments, and adequately supervised, monitored, audited and reviewed.​
• Provide management oversight to the charity’s portfolio of programmes and projects, including those within the National Gambling Support Network (NGSN)​
• Ensure strategic & performance coverage of all areas of service delivery outlined in the services’ SLAs.​
• Review service delivery and implement necessary changes, to ensure high quality service, reflecting best practice and clear impact for all service users.​
• Conduct regular supervision with staff and service users about service effectiveness and maximise client involvement in service design and development.​

Monitoring and Evaluation​

• Produce a monthly service review, linked to the charity’s strategy and business plan.​
• Manage monitoring and evaluation framework and oversee CMS/CRM systems.​
• Liaise with external support networks, such as universities and research organisations, to aid data management requirements.​

Line Management​

• Ensure staff are recruited, supervised and developed in accordance with Betknowmore UK systems and processes, in particular annual planning and review and objective setting.​
• Support the provision of staff training to the highest standard and in accordance with Betknowmore quality assurance standards ​
• Provide HR support and on-going staff line management.​
• Liaise with Clinical Supervisor to ensure staff have adequate support and resources.​
• Contribute to the development of services knowledge and practice, by keeping up to date with current research and practice and ensuring that the clinical and support approach of the teams reflects such current information as appropriate.​

Partnerships Building and Collaboration​

• Develop our operational and strategic relationship with external partners and stakeholders to maximise the success and impact of Betknowmore UK services.​
• Co-ordinate Betknowmore UK contribution to service-related networks ensuring attendance at relevant operational and strategic meetings and provide feedback and sharing of information.​
• Represent the organisation at events, webinars and other meetings to inform service development and promote best practice in service delivery.​

Financial Management​

• Oversee budgets and expenditure related to the services and help meet targets.​
• Provide oversight to petty cash and day to day expenses.​
• Assist with other fundraising associated with service development as agreed with Senior Management Team.​

Health and Safety Responsibilities​

• Ensure the safety and wellbeing of staff, clients and other beneficiaries is intact.​
• Oversee Betknowmore UK premises and risk assess external sites, ensuring all working environments work correctly to policies and procedures. ​
• Ensure that Betknowmore UK Diversity and Equality policies are upheld.​

General​

• Attend regular supervision sessions with the Director of Support Services.​
• To operate with clear professional & confidentiality boundaries to work within the organisations code of conduct.​
• To carry out other duties commensurate with the post.​

The Disclosure & Barring Service (DBS) - Disclosure ​

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent,​ skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal​ records will be taken into account for requirement purposes only when the conviction is​ relevant. As Betknowmore UK meets the requirements in respect of exempted questions under​ the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2013​ 1198. All applicants who are offered employment will be subject to a criminal record check from​ the Disclosure & Barring Service before the appointment is confirmed. This will include details of​ cautions, reprimands or final warnings, as well as convictions.​

Qualifications or Relevant Experience​

• Educated to degree level or equivalent​
• Evidence of Continued Professional Development relevant to the role purpose and level​
• Two years minimum experience in a similar role​

Essential Knowledge & Skills​

• Knowledge of mental health or drug, alcohol or gambling support and recovery services​
• Ability to manage complex support and training services​
• Experience of establishing a positive recovery culture, aiding sustainable behavioural change​
• Experience of working with complex addiction and/or high support needs service users (group and 1:1 work)​
• Experience of safeguarding lead and procedures​
• Demonstrable track record of achieving successful outcomes and performance indicators at management level in a comparable national/ international organisation​
• Good understanding of IT applications and database​
• Commitment to continuous learning and development​
• Experience of multi-agency working and maintaining positive relationships​
• Ability to work with service users with multiple needs across diverse/emerging communities.​
• Experience in helping people to acquire life-skills including budgeting, healthy life choices, employment/education advice​
• Commitment to the charity’s principles and willingness to work within policies and guidelines​
• Be able to organise and prioritise your work working as part of a team or by yourself​
• An understanding of the principles of user involvement​
• Good verbal and written communication skills​
• Ability to keep accurate records​

Desirable Skills​

• Experience of working within NHS settings​

To find out more about this role, a Q&A webinar will be held on Wednesday 31st July at 7pm. Please register your interest here