Information And Support Officer Jobs
The Information and Content Manager plays a crucial role within the Sarcoma UK team, leading this function within the organisation and bringing the ability, expertise and passion to achieve real impact for people affected by sarcoma. Access to high quality information is listed as the top priority for people affected by sarcoma, and therefore we place this work at the heart of our mission at Sarcoma UK.
The Information and Content Manager will be responsible for leading the development, maintenance, and promotion of a comprehensive range of high-quality print resources and digital content for sarcoma patients, their families/carers, healthcare professionals, and the general public. This includes creating new and innovative user-led content as well as reviewing, updating and redeveloping existing materials across various formats such as print publications, digital platforms, videos, and social media
Benefits:
- Flexible working options including hybrid working
- Pension with 5% employer contribution
- 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
- Additional day off for your birthday
- Volunteering day per year
- Enhanced sick, maternity and adoption pay
- Sarcoma UK Life Insurance Scheme
- Health and wellbeing:
- Health Cash Plan
- Therapy sessions
- Wellbeing Group
- Team activites throughout the year
- Interest-free season ticket and bicycle loan
Our Values
- Pioneering we are leading the way to a better future for the sarcoma community.
- Together we are creating a community to make a difference for all those affected by sarcoma.
- Expert we use our expertise in understanding sarcoma to deliver better outcomes.
Duties and Key Responsibilities
1. Content development:
- Work with the Information and Content Officer to research, write, edit and produce new information materials including print publications, web pages, videos, infographics and social media content.
- Work in line with Sarcoma UK’s information production process, including:
- Liaise with clinical experts and lived experience reviewers throughout the content development process
- Maintain formal systems within the information production process in line with the PIF tick quality mark
- Ensure all new content meets clinical standards, brand guidelines, plain English principles, and accessibility requirements.
- Be an advocate for best practice in content design and user experience.
2. Content updates & maintenance:
- Maintain a schedule of review and updates to existing print and digital information resources to ensure accuracy and alignment with the PIF quality mark.
- Manage a comprehensive database to track all information resources and versions, and proactively manage stock levels.
3. Content promotion & distribution:
- Work with colleagues to create promotional content for Sarcoma UK's information resources across multiple channels.
- Utilise social media platforms to extend reach and engagement with target audiences.
- Collaborate with communications and digital teams on content publishing and marketing.
4. Administration & reporting:
- Manage the information and content production process in line with the PIF tick quality mark
- Undertake an annual audit of the performance of our printed information and manage the PIF assessment process
- Monitor and report on the impact of print and digital content to inform continuous improvement
- Manage budgets for content production, ensuring efficient use of resources
- Set and monitor KPIs for information resources, ensuring progress against organisational goals
5. External relationships:
- Work closely with healthcare professionals to ensure expert input and review is integrated into the development of new information and content.
- Work with our involvement network to co-create content and ensure it reflects diverse lived experiences
- Collaborate with external organisations to partner on our information and extend our reach.
6. Innovation and Evaluation:
- Explore new areas for improving and developing digital and print content, including improving web accessibility, incorporating more patient stories, and making our content more visual.
- Explore new models to evaluate impact of our resources on patients, families, carers, and healthcare professionals
- Explore and implement SEO strategies to improve the discoverability of digital content
7. Line Management:
- Provide line management, day-to-day supervision, and support the learning and development of the Information and Content Officer.
8. General:
- Gain and develop knowledge of sarcoma, keeping up to date with developments in the field
- Work collaboratively with teams across the organisation, developing effective working relationships and participating effectively in cross-organisational projects
- Attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
- Travel occasionally to meetings and events. Occasional weekend or evening work may also be required and time off in lieu will be given.
- Undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.
Sarcoma UK is a national charity that funds vital research and offers information and support to anyone affected by sarcoma.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are
Do you share our core charity values of Independence, Empowerment, Staff Recognition, Sustainability, Professionalism and Partnership?
Balance is a specialist provider of range of progressive and high-quality services for vulnerable people living in SW and West London.
Our primary purpose is the development of services that support and stregthen the self-confidence, ability and independence of adults living with a learning disability or enduring mental health need. We offer a range of services including supported living as both an outreach and small supported living house service, horticultural therapy and skills training at our Community Garden and Nursery, day opportunities services for people with complex support needs, as wells as employment support services for people with a range of disabilities.
Our staff are experienced, knowledgeable and commitmed to widening the knowledge and experiences of those we support in a positive and inclusive way.
The Role
Our dynamic team supports over 80 adults living within SW London. The role is predominantly lone working in the community, but you will be supported by and part of a large support worker team.
Experience is not required, as full training will be provided. Many of those who work with us have never worked in social care previously.
You will need:
- To be committed to providing high quality support to empower adults with learning disabilities and mental health needs to meet their outcomes, realise their potential and enable their independence.
- To have good communication and engagement skills with all those you meet within your role.
- To engage in monthly supervision and training as required.
- To have competent computer skills and a willingness to develop record keeping skills.
- To be flexible in your working hours - across 7 days a week including evenings.
- To be passionate, resilient, and committed to supporting people.
Our Culture and Values
Our Purpose
The development of services that support the independence of vulnerable people with
learning disabilities and/or enduring mental health needs and the continuing development
of services within South West & West London.
Our Mission
- To support people to live safely and healthily in their own homes
- To provide the tools and opportunities people need to live independently & successfully
- To Ensure people have choice and control over the support they receive
There are six key values underpinning our approach to our work, both for those who use our services, supply them on our behalf or directly as our employees:
- Empowerment – Helping people to have voice
- Partnership – Working effectively with other services
- Sustainability – protecting the future of our work
- Staff Recognition – Valuing each other in our daily work
- Professionalism – Proving a reliable and high-quality service
- Independence – Helping people live the lives they want
Equality, diversity and inclusion policy
As a disabilities charity we take an assertive view on inclusion and diversity. We have worked hard in the last two years to diversify our board, workforce and those accessing our services.
We have increased leadership across the charity that reflects the communities we operate in and that we work with. We have fully revise all operational policy and governance to ensure we are meeting both our legal as well as our own quality standards in terms of inclusion and fairness across our business.
We have been independently audited and quality assured by a number of independent and contracting organisations to ensure we continue to meet those commiemtents. And we review annually through client and staff questionnaires in addition to our values based performance evaluation process how well we are doing against our corporate benchmarks.
Benefits
We offer the following benefits for paid jobs:
Cycle to work scheme
Employee discounts
Staff have access to range of discount schemes including Blue Light Card
Mental wellbeing support
Free access to the charity's employee assitance programme offering a range of talking therapies, mental health support and advice
Season ticket loan
Training opportunities
We provide access and funded support to training both for career development and as part of each specified role
25 days annual leave plus bank holidays and an additional day off for your birthday!
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Mudlarks Community is a Hertford based charity supporting adults and young people with learning disabilities and mental health concerns. Through supported learning and meaningful work in the community we help people build confidence and self-worth whilst developing important skills.
Since its inception in 2008, Mudlarks has become a much valued and respected part of the community in Hertford and the surrounding area. We are now looking for an inspirational leader to join us on a full-time, permanent basis and continue to strengthen this legacy.
Location of job: Mudlarks’ office and across all services provided by Mudlarks, as well as regularmeetings with sponsors and other stakeholders. This is not a remote working position.
Hours: Generally 40 hours a week, but flexibility is required. Events, fundraising and networking take place outside office hours.
The Benefits
· Salary: Circa £45,000 pa, depending on experience
· NEST company pension scheme
· 25 days annual leave plus bank holidays
The Role
As the Chief Executive Officer, you will:
• Develop and deliver a strategic plan and annual budget.
• Develop Mudlarks’ public profile, build relationships with, and influence key stakeholders
• Provide effective and dynamic leadership across the Mudlarks organisation.
• Establish and monitor key indicators of the charity’s impact and financial health.
• Lead fundraising activities including applications to win contracts from public bodies and income from individual and corporate donations, legacies, trusts and grants.
• Manage direct reports effectively, providing supervision, support, development and annual appraisals for all managers, and ensure they do so for all staff.
• Uphold the charity’s culture of care, ensuring employees, participants, customers, partners and volunteers are respected and valued.
• Ensure that Mudlarks’ policies and practices are up to date, relevant and fair in the current charity environment and that the organisation is managed in line with the current best practice in employment and equality legislation
• Undertake any other duties as required by the trustees.
About you
To be considered as our Chief Executive Officer, you will need:
· Proven experience in senior leadership and inspirational team management.
· Expertise in strategic planning, operational delivery, and monitoring outcomes.
· Outstanding advocacy and relationship-building skills.
· Exceptional communication skills, both written and verbal.
· Competency in the use of IT applications
· Own vehicle and clean driving licence
· Attributes such as integrity, resilience, and adaptability are essential, along with a deep commitment to our mission.
Qualifications
An undergraduate degree is expected. Further qualifications in social care or the environment would be helpful but not essential. Experience of working in the learning disability sector is desirable.
Full Job description and application form available on request.
Closing date for applications: 24th January 2025
The Mudlarks Community is a Hertford based charity supporting adults and young people with learning disabilities and mental health concerns.
ABOUT THE ADMINISTRATIVE SUPPORT OFFICER ROLE
We are seeking a proactive and personable Admin Support Officer to join our Central Services team at Social Interest Group's head office. This role is crucial in ensuring the smooth operation of our back-office functions, including office management, administrative support, and front-of-house responsibilities.
As an Admin Support Officer, you will play a key role in maintaining a welcoming and efficient office environment, supporting various departments, and ensuring the seamless coordination of day-to-day operations. Your responsibilities will range from handling office supplies and health and safety checks to managing communications and reception duties.
Shift Pattern: 15 hours per week, 2 fixed days a week, Mon - Fri, 9:00AM - 17:00PM, No WFH available onsite in our London head office office.
Salary: £10,400
WHY YOU WILL LOVE THIS ROLE
This role is perfect for someone who thrives in a dynamic, fast-paced environment and enjoys keeping things organized and running smoothly. You’ll love this position if: You’re a people person, you’re proactive, you’re detail-oriented, you’re adaptable and service-focused.
What are we looking for from a Administrative Support Officer?
- Experience in identifying and resolving any building maintenance or health and safety issues
- IT Proficiency: Knowledge, skills, and ability to learn and manage online systems, particularly Microsoft programs
- Appointment and Bookings management ability on online systems, including Outlook/Teams
- Ability to prepare, and write documents, letters, and other communication to a professional, high business standard
What we offer
- 25 days (full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Enhanced Housing Officer
Location/s: EGH, DGH and Providence House - London Borough of Tower Hamlets
Salary: £27,352.00
Hours: Hours: 40 hours per week including weekends
Contract: 1 post - Permanent
PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.
Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.
Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.
Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.
You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.
PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability.
Main areas of responsibility
For further details, please refer to the attached Job Description
The client requests no contact from agencies or media sales.
An exciting new opportunity has arisen for a Communications & Marketing Officer to join our dynamic social mobility charity which exists to remove the barriers that prevent children and young people having meaningful access to the natural world. Through a week on one of our three heritage farms, Nethercott House in Devon, Lower Treginnis in Pembrokeshire, and Wick Court in Gloucestershire, children and young people experience increased learning and engagement, improved connections and wellbeing, and leave us with an enhanced sense of environmental citizenship. Visiting children are immersed in the natural world of countryside through a food and farming offer that allows them to participate in the seasonal tasks of the day: sowing, growing and harvesting in our kitchen gardens; caring for livestock and looking after the land; and cooking up a home-grown feast in the farmhouse kitchen. In partnership with our commercial farming neighbours, children experience the benefits of collaboration, enjoy plenty of physical activity, good food, and fresh air, and discover the magical rural environment that is full of new words, sounds and experiences to inspire their creativity. Spending time working alongside real farmers fosters children’s independence and helps them to grow in confidence, develops their self-esteem, and encourages them to become more resilient.
About the Role
The Communications & Marketing Officer is responsible for producing and managing high quality content on the Farms for City Children website, social media channels and other communications assets which will promote and raise awareness of the charity to existing and potential donors, partners, schools, and groups, supporting the charity’s fundraising efforts and recruiting new beneficiaries to the farms.
The majority of the work will be home-based, but due to the farm locations we are looking for someone based in the South West England or South East Wales to ensure that travel expenses are manageable for the Charity. There will be regular travel to the Charity’s three farms in Devon, Pembrokeshire, and Gloucestershire. A full driving licence is essential as the farms are in remote locations and not accessible by public transport.
The post is a full-time role working 35 hours per week over five days. Our usual office hours are Monday to Friday between 9:00am and 5:00pm. A degree of flexibility is available in the working pattern for this role, so someone wishing to work 30 hours per week would be considered.
For full details about the role, please see the Job Description and Person Specification and Job Information Pack.
Appointments will not be confirmed until the Charity has received two satisfactory professional references, evidence of the existing proof of right to work in the UK. Referees will not be contacted without candidates’ prior consent.
Farms for City Children is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Successful candidates will be subject to a Social Media check and a DBS check at the appropriate level. Employment with the charity is conditional upon the charity being satisfied with the result of the DBS Check. Successful candidates will be asked to complete a self-declaration related to their criminal record or any information that would make them unsuitable to work with children. If you have lived or worked outside of the UK, additional information may be required from you to satisfy safer recruitment checks. Any criminal records information that is disclosed to the charity will be handled in accordance with any guidance and/or code of practice published by the DBS.
Farms for City Children is committed to promoting equality, diversity and inclusivity and supports and encourages under-represented groups. We seek people from a wide range of backgrounds, with diverse lived experience, and we welcome applications from all sections of the community.
What we Offer
In return you will receive a starting salary of £28,000 per annum and a range of benefits, which include:
· 25 days annual leave plus 8 bank holidays
· 6% employer contribution to NEST pension scheme
· Employee Assistance Programme
How to Apply
Deadline for applications is midday on Friday 24 January 2025.
Interviews: Tuesday 4 February 2024 (online)
To apply, please go to our website, download and fill out our application form that is located at the bottom of the page. Once completed, click on the Apply button, fill in your details and upload the application form. You may also wish to fill out and upload our equal opportunities monitoring form.
We are unable to accept just cover letters and CVs.
NO AGENCIES PLEASE – DIRECT RECRUITMENT ONLY
The client requests no contact from agencies or media sales.
Fighting With Pride is a ‘lived experience’ LGBTQ+ military charity, created in January 2020.
FWP supports LGBTQ+ veterans, serving personnel and their families. This support focuses on those who were affected by the ‘gay ban’.
The Chief Executive is responsible for providing leadership, developing, and implementing FWP strategic and operation plans, leading on partnership and development across Government, military charities and key stakeholders and being an advocate for the charity and its beneficiaries. They will be responsible for ensuring financial control and supporting and advising on good governance across all aspects of the Charity. This post directly reports to the Chair and Board of Trustees.
The role is full-time, 37.5 hours per week and is on a permanent employment contract. The salary is up to £60,000 per annum.
Duties and Responsibilities
Leadership
Be the principal ambassador of the charity.
To work in close partnership with the Chair and Board of Trustees to design, shape and implement the new strategy.
Lead, support, and motivate all staff, creating a positive culture throughout the organisation, delivering the charity’s aims, objectives, and ambitions.
Seek out, develop, and maintain effective working relationships with the Government and all relevant stakeholders to promote the work of the charity and facilitate the implementation of its strategic objectives.
Lead development of the vision, mission, core values and objectives in the Strategic Plan, providing advice, guidance and evidence-based proposals to the Chair and Board of Trustees.
Strategy
Work with the Board to develop a new FWP strategic vision and be responsible for leading its implementation.
Work towards long-term sustainability, developing the charity’s business model and maximising income.
Adopt a creative and innovative approach to development, remaining open to new ideas and opportunities.
Identify appropriate methods for monitoring the performance of FWP and to report to the trustees on the performance of the charity in line with its strategy, business, operational and annual plans, and against the annual budget as approved by the Board.
Operations
Take executive responsibility for all functions including service delivery, administration, finance, fundraising, marketing, and communications.
To run FWP efficiently and effectively by ensuring FWP has an appropriate management structure and systems, including financial reporting, to fulfil its strategic objectives and report to the Board of Trustees.
To ensure management policies and decisions support the agreed vision, mission, values, philosophy, and strategic priorities of FWP.
To ensure business, operational, and annual plans to underpin the strategic plan are developed, agreed, and implemented.
To ensure the recruitment, management, training, and development of staff reflect good employment practice and are directed towards achieving FWPs objectives.
Ensure FWP services and projects are delivered to the highest standard with due regard for timescales, risks and budgets.
Finance
Lead and direct the financial planning, forecasting, control reporting and management of the organisations finances and resources, ensuring regulatory compliance and sustainable organisational growth.
Take executive responsibility for the financial leadership of the charity, including forecasting and strategic budget leadership.
Ensure the charity’s financial resources are managed effectively and that FWP remains in good financial health, identifying risks and taking appropriate action.
Maintain effective financial management and control systems; ensure delivery within budgets and to performance targets and oversee the production of management accounts, statutory accounts and annual reports.
Governance and Compliance
Coordinate with the Board to ensure FWP overall governance structure and policies and procedures are appropriate and effective, taking remedial measures and implementing changes, as necessary.
Attend all Board meetings and prepare a written report in advance of the meeting detailing all matters of interest and concern regarding the charity’s activities, including the production of management accounts and cash flow forecasts. Ensure the Board is made aware in a timely fashion of any matters arising requiring its attention.
Develop and maintain effective operational policies and processes in all the charity’s areas of operation. Review and update the policies and content to meet legal, regulatory and best practice needs.
Oversee the development and practical application of all organisational policies and procedures e.g. with regard to health and safety, equality and diversity, and safeguarding.
Ensure the charity complies with best practice in all areas of operation.
Oversee the designated safeguarding lead ensuring the safeguarding of the vulnerable adults with whom the charity works through rigorous DBS procedures and staff training.
Take responsibility for the collection and protection of personal information ensuring this complies with relevant Data Protection regulations.
Ensure all major risks are identified and regularly reviewed, and that systems and procedures are in place to mitigate all such risks. To be responsible for the development and implementation of the charity’s Risk Register.
Other Duties
The duties listed are not exhaustive and may be varied from time to time as required by the changing needs of the charity. The post holder will be expected to undertake other duties as appropriate and as requested by the Board of Trustees.
Location
The postholder will be based within the UK, and work from home, with travel across the country, supported by the Board of Trustees.
Person Specification
Qualifications - Desirable criteria
Educated to degree level or equivalent professional experience and qualification, and evidence of CPD.
Experience of the armed forces community.
Experience - Essential criteria
Significant proven record of achievement in a senior position within a charity/not for profit organisation.
Experience of effective partnership working and development and external relationship management.
Experience of managing, motivating and developing staff.
Experience of business planning, business development and fundraising.
Experience of project management and service delivery across multiple functions.
Financial management skills including budgeting and delivery of cost and income targets.
Robust approach to governance, controls and definition/implementation of new processes.
Experience of financial and risk management.
Experience of managing organisational change.
Experience of line managing remote based teams.
Skills and knowledge - Essential criteria
Inspirational leadership, management and motivational skills.
Highly organised and personally effective.
Exceptional verbal and written communication skills.
Excellent interpersonal skills.
Ability to persuade and influence, both face to face and in writing.
Strong financial skills, including the ability to analyse budgets and accounts and manage an annual budget of over £500,000.
Outstanding business development skills.
A commitment to equal opportunities and inclusivity.
Rigorous analytical skills.
Personal attributes - Essential criteria
A thorough understanding of the challenges faced by the LGBTQ+ / armed forces community and the ability to show a genuine and detailed interest in the work of the charity.
A commitment to improving the lives of others, ensuring all activities are in line with the charity’s aims, objectives, and values, and maintaining integrity and a professional approach, as a key ambassador to the charity.
Empathy for vulnerable people and those affected by the ban.
Positive, pro-active and dynamic.
Inclusive and flexible, with a consultative approach to leadership.
Confident and assertive.
Ability to pursue the mission and objectives of FWP with demonstrable passion, drive and commitment.
Committed to best practice and with a drive for continual improvement.
The appointee will also be expected to be fully IT literate.
The charity will consider reasonable methods of travel within the UK.
Safeguarding statement
FWP is committed to safeguarding and protecting the adults we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure we have policies and procedures in place which promote safeguarding and a safe working environment.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Services Manager
As the Foodbanks Support Services Manager you will be delivering the foodbanks advice services, managing the relationships with partner organisations referring to the Foodbank and managing and developing the the Foodbank’s school & family support activities.
Key Responsibilities
- You will be responsible for the orientation of new organisations who will be referring to the Foodbank and the delivery of high-quality training on the referral process to all partners as needed.
- Through regular engagement with those organisations, you will forge strong relationships to ensure they provide an advice-first approach, maximising the level of help local people get before being referred to the Foodbank.
- You will develop, monitor and co-manage a team of volunteer signposters who provide support to the Foodbank’s clients
- You will manage the Foodbank’s Family Engagement Lead, working in and with local schools
- Working closely with the Cirencester Foodbank’s Citizens Advice team and their Citizens Advice manager, you will ensure Foodbank clients are prioritised in obtaining further advice, monitoring the advisors’ caseloads and ensuring regular reporting
- Ensure that Foodbank clients are consulted and feedback gathered to make our services efficient, helpful, relevant, and respectful. Additionally, collect stories from clients to help illustrate the charities impact, issues that lead people into food poverty and enable further advocacy.
- Maintain the Foodbank’s client database with details of support provided
- Produce reports to agreed deadlines
Key Skills and Personal Attributes:
- With excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective partner organisations to share the Foodbanks vision to end the need for Foodbanks.
- You will have strong IT skills which will enable you to take advantage of the Foodbanks database, project and team management systems
- You will have experience of setting, managing and reporting against Key Performance Indicators
- You will be tenacious and able to embrace, innovate and shape the role and the Foodbank’s support service.
- You will be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds
- You will be organised, proactive, and a self-starter who is able to self-motivate.
- Previous experience in support and advice provision (i.e. Citizens Advice, Social Prescribing, Social Work, etc.) would be beneficial
We don’t think anyone in our community should have to face going hungry, so we provide food and advice to ensure people do not have to.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re hiring a Service Support Officer to join the Live Well Wakefield team, a community-based service that supports adults aged 18+ to improve their health, wellbeing and independence.
The Service Support Officer is a central part of this team, so it’s a brilliant opportunity to use your administrative experience to make a difference. We offer great benefits and in our 2024 staff survey, 100% of the team told us they enjoy working at Live Well Wakefield!
What does a Service Support Officer do?
- Acts as first point of contact/liaison for users of the service, members of the public and other professionals, providing them with further information and signposting/triaging.
- Works with team members to provide administrative support for activities, caseloads and meetings.
- Works with sensitivity and has a good understanding of the issues experienced by users of the service.
- Assists the team with a variety of communications methods, such as website updates, presentations, social media and other digital communication methods.
- Undertakes general clerical duties such as dealing with post, photocopying and ordering/raising purchase orders.
What are we looking for in our Service Support Officer?
- Recent experience of providing administrative support to a team or service.
- Experience of working in a person-centred role with members of the public and communicating with a wide range of people.
- Experience of keeping accurate and timely records.
- Excellent organisational skills, and ability to manage time effectively, prioritise tasks independently, and work under pressure to meet deadlines.
- Confident IT skills.
- Operates in a non-judgemental, empathetic manner.
- Ability to work from Wakefield office base during service opening hours.
Take a look at the Person Specification for more details and if you feel you are the right person, we’d love to hear from you! We value personal qualities and experience as well as work experience.
What do we offer?
“I've not worked anywhere as supportive as Live Well” – from our recent staff survey
- 28 days holiday a year plus bank holidays
- 5% salary contribution to a pension scheme
- Access to Occupational Health
- Access to health service discount schemes, including Blue Light Card
- A range of policies and practices to ensure a supportive and inclusive workplace
- Competitive salary and annual pay reviews
Due to the nature of the position, we will require the successful candidate to complete an Enhanced DBS check.
We are an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways.
Closing date: Sunday 2 Februaury at 5pm
Interview date: Interviews are currently planned for Thursday 20th February, at Agbrigg & Belle Vue Community Centre.
To apply on CharityJob, submit your CV and a cover letter (no more than 2 pages) describing how you meet the Person Specification for this role.
Nova Wakefield District is a local charity that supports Voluntary, Community and Social Enterprise organisations in Wakefield District. Nova and South West Yorkshire Partnership NHS Foundation Trust deliver Live Well Wakefield, which is commissioned by Wakefield Council and Wakefield’s seven Primary Care Networks.
We're a local charity that supports Voluntary, Community and Social Enterprise (VCSE) organisations in Wakefield District to thrive.
The client requests no contact from agencies or media sales.
Teignbridge CVS is recruiting to replace our current Chief Officer who is leaving us later this year. We are seeking an experienced, bold and inspiring leader to take the organisation into the future. This is an exciting opportunity to continue and further the work of the CVS to support and empower the many voluntary sector organisations and community projects across Teignbridge and wider South Devon that provide valued services and bring positive change within and across those communities.
In this role you will operate at both strategic and operational level, responsible for leading and providing strategic direction to our staff team who are committed to ensuring our voluntary and community sector has the resources and voice it needs, and to our project staff who act as brokers between public services and community projects from within a range of multi-agency settings.
All the information you need is available in our Recruitment Pack on our website
The client requests no contact from agencies or media sales.
BfN2025/67 Data Analysis and Online Support Officer
** Please use the below link to apply for the vacancy via application form.
Vacancy Reference: BfN2025/67
Job Title: Data Analysis and Online Support Officer
Salary: £14.18
Number of Posts: 1
Type of Contract: Fixed Term until 31/12/2026
Start Date: 01/02/2025
Hours of Work: 15 per week
Working Pattern: Flexible; hours to be within office hours to enable meetings with key team members
Work Location: Remote
Responsible to: National Breastfeeding Helpline Manager
Closing Date: 14/01/2025
Proposed Interview Date: TBC
Job Information: We are looking for a Data Analysis and Online Support Officer to work with the Breastfeeding Network’s National Programs: the National Breastfeeding Helpline and the Drugs in Breastmilk Information Service. This role supports our online volunteers as well as having responsibility over data analysis
The client requests no contact from agencies or media sales.
Newt Conservation Partnership (NCP) creates and manages high quality habitat for great crested newts for the NatureSpace schemes.
NCP is going through a period of growth and the Chief Operating Officer is an important new role to ensure NCP achieves its ambitions over the coming years. The Chief Operating Officer will:
- Deliver high quality information, governance, and business and finance insights to the CEO and Board to inform decision-making.
- Help ensure the efficient running and continuous improvement of the organisation’s finance, business functions and operations.
- Work closely with the CEO, Board and external partners to fulfil NCP’s mission.
- Manage the NCP Operations Team.
- Provide support and leadership insight across the organisation.
This is position requires a creative, dynamic and enthusiastic person who works well as part of a team whilst being self-motivated and ambitious.
Closing Date: 31st January 2025
Interview Dates: 25th and 26th February 2025 and interviews will be held at our offices in Oxford.
The client requests no contact from agencies or media sales.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
The Infrastructure Team provides the technological foundation for core business functions including network access, hardware and software, printers and remote working. The team is a key support function and provides a customer centric service, providing colleagues with the tools, systems and support they need to carry out their job roles efficiently and effectively.
This role is responsible for supporting the work of the Infrastructure Team providing overall IT Support and being the first point-of-contact to all staff across the UK, including home-based staff, by phone, email, and face-to-face at our office in London.
You will provide a proactive service to all users in diagnosing faults, answering requests, providing training and guides, and timely solutions. You will also maintain the asset registers and helpdesk system ensuring they are kept up to date. You will need strong administrative skills with good attention to detail and the ability to communicate and articulate clearly, written and verbally.
You will support the delivery of technological solutions and services within Independent Age, consistent with organisation plans and strategies, best practice and agreed functional specifications and professional standards.
You should be able to demonstrate experience in a related discipline and/or have technical qualifications including, knowledge of IT service operations with incident management, request fulfilment, access management, and problem management. Excellent customer service skills are also key.
You should also have a basic understanding of Infrastructure management including Active Directory, file structures, and security, along with experience supporting Windows and Mac devices, Office 365, and end-user devices and systems, and working in a busy and dynamic office environment, supporting users in person and remotely.
The postholder will be supported with learning and development, with a potential opportunity to undertake apprenticeship training within the role.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age here.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer.
Closing Date: 23:59 on Monday 13 January 2025
Interview Dates: Week commencing 27 January 2025
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Canine Partners, a registered charity that transforms the lives of people with physical disabilities by partnering them with assistance dogs. Their amazing dogs bring a greater independence and quality of life to their partners, offering security, companionship, and practical help with everyday household tasks. These life-changing dogs also provide psychological and social benefits including increased independence, confidence, social interaction, and self-esteem.
A new Chief Executive Officer (CEO) is sought to be responsible for leading Canine Partners, managing and implementing a long-term vision for the organisation, and working with the Senior Leadership Team and Board of Trustees to oversee the execution of the Charity’s long-term strategic plan and annual operating budgets.
The successful candidate must be able to demonstrate the following:
- Experience of charity leadership, with a track record developing and executing strategic plans and achieving financial and operational objectives.
- Experience of working with people with disabilities.
- Proven results in the building and leading of effective teams.
- Experience of managing risk and governance.
We are seeking a dynamic, authentic communicator and creative thinker. Excellent leadership and management skills with an ability to inspire and motivate others will be essential.
For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Location: Hybrid/homebased with regular travel to the national training centre (Osgathorpe, Leicestershire), satellites and other charity related locations.
Closing date: Monday 3rd February 2025
Interviews with Canine Partners to commence: 19th February onwards
Charisma vetting interviews must be completed by close of play on Monday 10th February prior to shortlist submission on Tuesday 11th February.
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Grants & Services Officer will be the main point of contact for all individuals approaching the charity for support. They will ensure applications are processed efficiently within the grant making guidelines of the Chemical Engineers Benevolent Fund, and make sure all requests for support are handled in a professional and empathetic way.
Occasional UK travel might be required, including very occasional evening work. International travel may also be required but is unlikely. The Manager will formally be employed by and work closely with colleagues within the Institution of Chemical Engineers (IChemE), though the Ben Fund and IChemE are separate charitable bodies. Initially, the Grants and Services Officer will report to the Benevolent Fund Manager.
Key Responsibilities and Accountabilities
- Serve as a friendly and helpful first point of contact via webform, email, or phone to welcome individuals seeking support to ensure they feel comfortable and informed about the charity's services.
- Engage with potential applicants through telephone or video calls and by asking relevant questions to understand their circumstances to assess their eligibility for support.
- Provide clear guidance on the charity's grant criteria, services, and application process to help applicants navigate the system and to ensure their requests align with the charity’s grant-making guidelines.
- Respond promptly and accurately to applicant queries to address their concerns to maintain confidence and clarity throughout the application process.
- Prioritise urgent cases and identify safeguarding concerns early to ensure timely intervention in order to protect vulnerable individuals while adhering to the charity’s safeguarding policy and procedure.
- Review applications for completeness to identify missing information or documentation to facilitate efficient processing of grants.
- Assess beneficiaries' entitlement to state benefits or equivalent local support schemes and provide advice or signposting to relevant resources to maximise their income.
- Provide tailored advice on financial wellbeing, budgeting, and income maximisation to empower beneficiaries with actionable steps to help them achieve financial independence and sustainability.
- Prepare impartial and well-documented reports on each case, including recommendations, in order to align decisions with the charity's grant-making guidelines.
- Present cases verbally to the Benevolent Fund Manager and Board of Trustees to offer insights, providing context and answer questions to support informed decision-making.
- Maintain accurate records of beneficiary interactions and case outcomes in the Beacon CRM system to ensure colleagues can clearly understand the case history and actions taken.
- Notify beneficiaries of decisions and any grant conditions promptly and professionally to keep them informed about their support, and to manage expectations.
- Manage an ongoing caseload by diarising and maintaining regular contact with beneficiaries to ensure the charity’s support remains appropriate to their evolving needs.
- Refer beneficiaries to service partners such as counselling, career coaching, or other support services to provide holistic and tailored support.
- Collaborate with colleagues on reviewing, improving, and promoting the Benevolent Fund's services to better meet the needs of our community.
- Ensure compliance with data protection regulations and the charity’s GDPR policy to maintain the security of sensitive information.
- Maintain up-to-date professional knowledge of state benefits, financial wellbeing, and related topics to ensure accurate and relevant support.
The client requests no contact from agencies or media sales.