Individual Support Volunteer Volunteer Roles in Bristol

Are you passionate about being a global citizen? Are you looking for a role that makes a difference in the world? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you.

We are seeking a volunteer for approximately 7 hours a week for a minimum of 6 months to support our fundraising activities and supporter engagement. It is a multi-faceted role that will involve researching and applying to potential funders; supporting daily fundraising administrative and database tasks; assisting with content for external communications and direct supporter acquisition, engagement, liaison and stewardship. It's a great opportunity to learn or deepen fundraising knowledge and skills as well as to support millions of people globally to be hunger-free. 

The successful candidate will be joining a small UK-based team with big ambitions, so you’ll be comfortable with change and working within a fast-paced, agile organisation. You will work collaboratively with our UK team and global colleagues, to radically scale up our UK activities. As such, you will be pro-active, result driven and have a can-do attitude. This is a multi-faceted role that has huge potential for growth and development. We can also tailor the role to weight it more towards your key strengths. Most importantly, you’ll be committed to the sustainable end of hunger. If this sounds like you, then get in touch because we would love to hear from you.

Are you looking for a meaningful way to give back to your community? We invite you to become a volunteer for our Talking Bubble Project!

Loneliness affects many individuals, especially older adults and vulnerable people in our society. With just a small amount of your time each week, you can make a big difference in someone’s life by offering companionship and a friendly voice.

What is the Talking Bubble Project?
☎︎It is an on-the-phone service which connects volunteers with individuals who may be feeling isolated or lonely. Through regular phone calls, you will have the chance to build a friendship, brighten someone’s day, and provide much-needed emotional support.

�Why volunteer with us?
- Make a positive impact on someone’s life
- Enjoy flexible volunteering hours
- Receive training and ongoing support, as well as a reference upon completion
- Boost your own sense of fulfilment and purpose

�How to get involved: Simply fill out our online application [https://lnkd.in/e36t8zWB]. No previous experience is required – just a friendly, compassionate nature and a willingness to listen.

Open to UK residents only.

Join us in spreading kindness and connection across the UK!

About Pain Concern

Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. Visit our website to find out more about what we do, including our Airing Pain radio programme, Pain Matters magazine, information helpline, community pain education sessions and our research and campaigning work.  

All pain is unpleasant, but for the 7.8 million people in the UK living with long-term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with life-changing results 

Role Purpose

Pain Concern is looking for volunteers to help moderate the charity’s online community on the Health Unlocked platform. Our forum provides peer support and a learning environment for people living with chronic pain and those who care for them. Forum moderators follow Health Unlocked guidance, creating a great culture and setting the tone for the forum.

As a volunteer moderator you will help to ensure that our online community is maintained as a safe, supportive and fun environment. You will gather information on what issues are important to forum users. You will help to monitor and moderate user-generated content. By joining us you will join a fast-growing and respected service.

Previous experience or training is not necessary. We are looking for a willingness to learn and a commitment to help. Knowledge of chronic pain while useful, is not essential. Due to the nature of the role, successful applicants will be required to undertake a PVG check and complete a 1hr Safeguarding online course.

What you would be doing

· Welcoming new members to the community

· Overseeing posts to the forum

· Ensure that posts conform to the community guidelines

· Signpost members to helpful resources

· Share cases with your supervisor and team members

· Help to gather information and feedback for statistics and report purpose

Is this role right for me?

We are looking for an individual who possesses some, or all of the experiences, skills and qualities listed below:

• Access to a computer, or other device, and internet (if volunteering from your own location)

• An empathetic and non-judgemental manner

• Excellent written communication skills

• Knowledge of chronic pain

• Ability to commit to at least 6 months of volunteering 

To telephone Befriendees at their home for approximately 10 to 30 minutes, you will arrange the specific times of your future calls directly with them. These calls are intended to occur once a week, but individual needs will be matched with your availability.To provide a telephone conversation, a listening ear and chat about interests and hobbies, helping to alleviate loneliness and feelings of isolation. To provide companionship and human interaction at a time when this may be limited. To provide an update after each call to the Together Talks support Team. This is so we can keep a track of the amount of befriending calls each volunteer is undertaking, the type of support being offered during these calls and if there is anything further required.

It is important to note telephone befriending is not counselling or therapy and other services must be sought if this is required.

Benefits

• FREE DBS.
• Discounted food.
• Store discount.
• Volunteer from home.
• Above all you will be making a positive difference in your befriendee’s life.
• As a volunteer telephone befriender, you will learn how to support others, make friends, become more confident, and practice communication skills.
• You will gain new and transferable skills. We offer support for you to increase your own job-readiness and personal development.
• Training opportunities,
• Volunteering experience
• Detailed references will be provided.

​

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Age UK Notts are seeking individuals who would like to be considered as a volunteer for our Companion Service.

Volunteers will be supporting people remotely, in their own homes and in the community within Nottingham and Nottinghamshire and ideally, we ask all applicants to provide a minimum of 1 hour volunteering a week.

The companion service volunteer can choose to be:

• A companion telephone/video caller                                                               

• A companion within the person’s home

• A companion outside the person’s home

• Or a combination of all three.

Examples of the type of support the service offers include:

• Telephone / video calls for an older person/s on a regular basis at a mutually agreed time for a friendly chat. 

• Supporting an older person/s hobbies and interests or simply chatting with them in their own home on a regular basis.

• Supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.

• Supporting the person outside of their home e.g., by accompanying them on a walk, to the shops, to a café, garden centre, theatre or cinema or other social activities / community groups. 

• Where appropriate, supporting the older person to access other services through information and signposting or referring to the Companion Service Coordinator for support.

We are looking for the following skills/interests:

• Individuals with a genuine interest in the wellbeing of older people who are committed to volunteering on a regular basis.

• Commitment to complete our Volunteer Report Form accurately and regularly. 

• Ability to travel for visits in the local community either by car or public transport for those volunteers who choose to participate in this type of activity.

• Digital literacy for those volunteers who choose to participate in this type of activity.

Please do note, however, that at the moment we are not looking for Volunteer Telephone Companions.

We are looking for volunteers with good daytime availability in specific areas of Nottingham and Nottinghamshire which are currently NG4, NG5, NG6, NG9, NG17, NG18, NG19, NG20, NG25 

Please contact the volunteering team for further information

Main purpose of job: To coordinate Mast Cell Action’s Support Services.

Key tasks include:

· Coordinate Mast Cell Action’s Support Services using our Salesforce database: arranging matches between    volunteers and service users, updating and maintaining data and logging hours

· Following our standard operating guidelines for service delivery

· Checking in on matches and getting feedback at the end of a match

· Conducting 1-1s with volunteers as well as offering informal support

· Facilitating group supervisions

· Raise safeguarding concerns as appropriate using internal processes and procedures

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· Manage Mast Cell Action’s Peer and Parent Support Services so that the most vulnerable members of the community receive vital 1-1 support and reassurance from their peers. Our support services are delivered by volunteers through phone calls, Zoom video calls, emails, texts, letters and WhatsApp messages. The support is tailored to the individual's needs, and may include: listening, sharing personal experiences, providing emotional support, advocacy, empowerment and signposting. 

· Manage the technical aspects of coordinating the service

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability whilst working remotely

· Evaluation and growth of services.

Experience/skills required:

· Proven experience as a service manager or demonstrable skills in this area.

· Excellent verbal communication skills, with the ability to engage diverse audiences and adapt your communication style to different formats and audiences.

· Patience, empathy and compassion. Openness to support people from all backgrounds

· Reliability and trustworthiness

· Proficiency in online databases, preferably previous experience with Salesforce.

· Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

Remote Family Support Volunteer – Live Chat

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Organisational values:

Mission: We build better family lives together.

Vision: Families should have access to active support and understanding. 

Values: Trustworthy, Compassionate and Collaborative

Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.

Supervised by: The Shift Supervisor

 Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:

·Provide emotional support to family members via our live chat service

·Use the Family Lives support model and tools to provide an empathic responses

·Ensure that all service users receive a high quality experience

·Sign post users to other agencies for information and additional support

·Complete conversation data records

·Alert the shift supervisor to any difficult situations

General: Volunteers should be willing to:

·Attend the relevant volunteer training

·Maintain confidentiality and adhere to the other policies and procedures of the organisation

·Participate in regular support, supervision meetings and learning sessions as agreed

For home based volunteers only:

·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home

·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties

 Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.

Location: working remotely from home

 You need to be a UK resident

Supervision and Support:

·Supervision during shifts

·Debrief after every shift

·1 to 1 supervision every 6 months

·Staff available outside of shift within office hours

·Annual review

The Benefits of Volunteering:

·Satisfaction in making a real and lasting difference to families who are struggling

·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience

·Being part of a team of Family Lives volunteers and staff

·Personal development

·Opportunities to meet and interact with a wide range of people

·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre

·Flexible hours

Volunteer Person Specification. We are looking for individuals who:

·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role

·Have an ability to respond empathically to emotional content

·Good written and verbal communication

·Have good keyboard skills and IT skills, with a minimum of 50 wpm

·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting

·Have a fluent, descriptive and expressive use of English

·Can remain open minded and non-judgemental

·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures

·Willing to commit to attending regular supervision and support sessions

·Willing to work as part of a team

·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.

Typing Task Prior to Application for Live Chat

Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute. 

Please take a screen shot and send it across with your application

You can have up to 3 attempts and decide which result you would like to forward as part of your application

Typing task

Go to the website typingtest

You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).

We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.

January 2025 training dates:

Module 1 – Wednesday 22nd January

Module 2 – Wednesday 29th January

Module 3 – Wednesday 5th February

Module 4 – Wednesday 12th February

Module 5 – Wednesday 19th February

10am to 2pm

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

Purpose of the Role:

To support patients transitioning from hospital to home, ensuring their discharge is safe, smooth, and successful. By providing practical assistance and emotional support, you will play a key role in helping individuals regain independence, prevent readmission, and access community resources.

Key Responsibilities:

• Assist with transport, helping patients travel safely from the hospital to their homes.

• Shopping for groceries or other essentials.

• Carrying out simple home safety checks to ensure the environment is suitable for recovery.

• Offer emotional support and reassurance during the transition period.

• Support patients for a minimum of 4 weeks (maximum 6 weeks) post-discharge, either in person (at their home or in the community) or over the phone.

• Help patients connect with local services, activities, and support networks to aid recovery and prevent isolation.

• Encourage and support individuals to re-engage with their community, reducing the likelihood of hospital readmission.

• Guidance and training will be provided on using the Care For Me platform to assign patients, obtain details of patient support, record visits, and monitor attendance.

Skills and Qualities Needed:

• Empathy and the ability to build rapport with people from diverse backgrounds.

• Good communication skills and patience.

• Reliability and commitment to supporting individuals during a vulnerable time.

• Practical problem-solving skills to assist with day-to-day tasks.

• Understanding of confidentiality and safeguarding principles (this will be covered in training)

• Proficient use of the internet. 

• Access to email and a smartphone to use Care For Me. 

Time Commitment:

Flexible, depending on patient needs, with a minimum of 4 weeks (maximum 6 weeks) of support per individual. You might need to be available evenings and weekends.

What You’ll Gain:

• The opportunity to make a meaningful impact in someone’s recovery journey.

• Experience working in partnership with healthcare and community services.

• Training and ongoing support from Age UK Lambeth.

• The chance to develop new skills and connect with your local community. 

Training and Support Provided:

• Full training on hospital discharge processes, safeguarding, lone working and patient support.

• Ongoing support from the Hospital Discharge Community Support Coordinator and the Volunteer Coordinator.

Are you friendly, compassionate, and reliable, seeking a volunteer role where you can make a real, meaningful difference in people’s lives?

As a Marie Curie Companion, you’ll provide comfort and support to individuals with terminal illnesses and their families.

What You’ll Do:

• Offer companionship, emotional support, and a listening ear.
• Help loved ones by giving them short breaks.
• Drive clients to medical appointments or on short outings.

Why Volunteer?

• Make a big impact by giving just 3 hours a week.
• Receive full training and ongoing support.
• Join a caring team helping families within your own community

*No nursing or counselling is required for this role - just a kind heart and a willingness to help.

What's involved in getting started:

• 2 non family references
• PVG Check
• Up to 6 hours training
• Induction

Travel Details:

This opportunity is available in various areas, within all counties of Northern Ireland. When matching you with someone, we will consider your ability to travel within your local community and your availability. Reasonable out of pocket expenses are reimbursed. This includes travel by the use of your own vehicle, or public transport. Expenses are paid monthly directly to the volunteer.

Interested? Find out more information by clicking on the link provided..

Unleash Your Passion, Volunteer Online with IHF!

Make a difference from anywhere in the world: Join the International Humanity Foundation (IHF) and help us empower marginalized children and communities. We offer flexible online volunteering opportunities in four exciting divisions:

A. Human Resources (HR): Master essential HR skills while supporting our global team. Assist with applications, interviews, calendars, and more.

B. Finance: Gain valuable financial experience while managing funds responsibly. Help us track donations, process grants, and ensure financial stability.

C. Education & Administration: Make a lasting impact on children's lives. Develop curricula, mentor youth, and contribute to various educational projects.

D. Media & PR: Share our stories and amplify our impact. Use your talents in media, graphics, translation, or writing to connect with the world.

Benefits:

• Make a real difference: Contribute to a meaningful cause and change lives.

• Gain valuable skills: Enhance your knowledge and develop new abilities.

• Connect with a global community: Collaborate with passionate volunteers from diverse backgrounds.

• Flexible and rewarding: Volunteer from the comfort of your home on your own schedule.

No matter your experience, you can make a contribution! We welcome individuals with various skills and levels of expertise.

Ready to join us?

Visit our website to learn more and apply:

Together, let's create a brighter future for all!

Position Overview:

Children With Voices, a dynamic and community-driven charity committed to supporting vulnerable individuals and families, is seeking a motivated and skilled Volunteer Bid Writer. This role is instrumental in securing funding opportunities, grants, and partnerships to ensure the continuous growth and success of the charity's initiatives.

Responsibilities:

1. Research and Identify Funding Opportunities:

- Conduct thorough research to identify potential funding sources, grants, and partnership opportunities aligned with  Children With Voices' mission and projects.

2. Proposal Development:

- Collaborate with the charity's leadership team to gather information on projects and programs requiring funding.

- Develop compelling and well-articulated grant proposals, ensuring alignment with donor guidelines and requirements.

- Craft persuasive narratives that effectively communicate the impact of Children With Voices' activities.

3. Grant Application Submission:

- Prepare and submit grant applications within specified deadlines, adhering to all application guidelines and requirements.

- Maintain accurate records of submitted proposals, deadlines, and communication with funding bodies.

4. Relationship Building:

- Establish and maintain positive relationships with potential donors, grant-making organisations, and other stakeholders.

- Engage in effective communication to convey the charity's mission and project goals.

5. Collaboration and Coordination:

- Work closely with the fundraising team and project managers to gather necessary information for proposals.

- Collaborate with other team members to ensure the integration of programmatic and financial data in grant applications.

Qualifications:

- Excellent written and verbal communication skills.

- Previous experience in grant writing, proposal development, or related fields is desirable.

- Strong research skills to identify relevant funding opportunities.

- Ability to work independently and meet tight deadlines.

- Detail-oriented with strong organisational and project management skills.

- Passion for the mission and values of Children With Voices.

Time Commitment:

Flexible, with an estimated commitment of 5-10 hours per week.

Location:

This role can be performed remotely, with occasional virtual or in-person meetings as needed.

Benefits:

- Opportunity to contribute to a meaningful cause and make a positive impact.

- Gain valuable experience in grant writing and fundraising within a charitable organisation.

- Develop and enhance your skills in communication, research, and project coordination.

- Travel expenses are paid and you will have a healthy meal!

"In addition to a competitive base salary, we offer an incentive scheme where the successful candidate will receive a commission of 5% of the total value of any winning bids secured. This bonus reflects our commitment to rewarding success and contributing to the impactful work of Children with Voices."

To apply, please submit your resume and a brief cover letter expressing your interest and relevant experience. Children With Voices values diversity and encourages candidates of all backgrounds and ages to apply.

Note: This is a voluntary, unpaid position. Children With Voices is committed to providing equal opportunities and fostering an inclusive environment for all volunteers.

Use your creativity to amplify the voices of underrepresented communities in the fight against climate change, while gaining valuable experience in digital content creation and social media within a dynamic, influential organisation.

For full role description and how to apply please visit our website .

This is a great opportunity for someone to apply their existing digital content creation and social media skills in a climate action and political context - gaining strong experience in communications with direction, guidance and support from the Hope for the Future team.

• Content Creation: Develop and schedule engaging content and social media posts across Instagram, Facebook, LinkedIn, in our newsletter and on our website 
• Campaign Support: Collaborate with the team to promote upcoming events and campaigns.
• Storytelling: Share success stories and highlight the impact of HFTF’s work, on our blog, socials etc., and develop case studies to illustrate the elements and impacts of our work.
• Website support: Update the website with new content such as blog posts and new information about our services with guidance from our team.
• Community Engagement: Engage with and respond to content, comments and messages across socials, fostering a supportive online environment.
• Analytics & Improvement: Monitor performance metrics and suggest how we can adapt and improve content to increase engagement.

You will gain

• Hands-on experience in digital marketing and social media management within the charity sector and environmental advocacy.
• Opportunities to develop and demonstrate your skills
• Mentorship and career development support with the opportunity to explore a career in digital communications 
• Regular 1-1 supervision with a personal development plan and a chance to learn from staff across the organisation.
• The opportunity to participate in training, webinars and workshops with external bodies who are experts in marketing and communications.

You’ll help amplify our message and engage new audiences through creative digital content. You’ll play a vital role in showcasing our work, promoting our events and training, and in supporting our campaigns and our partners’ campaigns across social media, on our website and in our newsletter. 

This role will give you chance to contribute to meaningful climate action and democratic engagement.

How to Apply:

Please send 

• Your CV
• A short statement (max 500 words) outlining your interest in the role, in working with Hope for the Future and any relevant experience you have. Note - applications will be reviewed on a rolling basis.
• Please confirm whether you are available for an informal interview on Zoom in the week commencing 20th January and when you would be available to start the role. 
• The ideal start date is 27th January.

In the subject line of your email, please write ‘Digital Communications Volunteer’ and your name.

Here’s 5 reasons you’ll love to volunteer in our shops:

1. It's fun

2. It's flexible

3. You'll learn and share skills

4. You'll be making a difference

5. You'll work with a great team

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Volunteering in the shop

Mary's Living & Giving for Save the Children is unique - a vibrant result of the generous gifts of local individuals and companies being turned around by the skills and passions of volunteer teams, to create a destination retail experience. Selling womenswear, menswear, shoes, and bags to household goods, our shops bring in vital funds for Save the Children.

Our Bristol Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.

Why volunteer with Save the Children?

In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.

Skills and experiences we seek

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children. 

We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.

What happens next?

After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related). 

How to apply

Express your interest on email via the apply button. 

Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests. 

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.