Impact Manager Jobs in Westminster, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new an Educational Partnerships Manager in Essex and Outer East London.
Young Enterprise is a national education charity working with schools and colleges to help young people prepare for their future. This role supports the continued development of YE’s impact by providing young people with opportunities to engage in YE’s enterprise and financial education programmes building vital skills, developing an enterprising mindset, and enabling them to make a positive contribution to their community and society.
As Educational Partnerships Manager you will be a key contributor to the regional London & South East Educational Partnerships team, working directly with young people and teachers in schools to deliver and support delivery of YE’s full suite of programmes.
The Educational Partnerships Manager role will suit someone that is able to work with young people, build rapport and engage young people from a range of backgrounds. You will need confidence in working within education settings, liaising with school staff, volunteers, and funders. Your experience of relationship development and management will help with growing our existing relationships while expanding our reach into brand new schools and colleges relationships.
We are looking for:
• A motivated self-starter
• Ability to develop new relationships with range of stakeholders, and support existing ones
• Confident in presenting and delivering to large audiences
• Good organisational, prioritisation, and problem-solving skills, with the resilience to work effectively under pressure
• Excellent manner, rapport and professionalism with young people
• An understanding or experience of managing relationships with volunteers
• A great promoter and inspirer in helping young people achieve their potential
• Experience of sales and/or fundraising
• Computer literacy with understanding of Microsoft suite
You'll be working within an experienced and passionate regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.
Why work for us?
• People-focussed with a friendly and supportive work-place culture
• An active commitment to equality and diversity
• Access to mentoring scheme with a corporate partner
• Generous holiday allowance of 7.2 weeks (pro rata)
• Access to NHS top-up scheme, for money back on expenses such as dental and optical
• Access to an Employee Assistance Programme
• Cycle-to-work scheme
• Group Life Assurance
Full details can be found in the Job Description.
This is a home-based role, however, will require significant travel in Essex and Outer East London, as well as frequent travel across Greater London to support our school deliveries.
Please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity no later than midnight on 28th October 2024. Please note applications without a cover letter will not be considered.
We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date. Interviews will take place via Teams.
Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful.
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.
You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.
Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.
Key Responsibilities
- Design and Development:
- Develop comprehensive, integrated journeys for supporters across multiple channels.
- Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
- Performance Analysis:
- Monitor and evaluate the effectiveness of supporter journeys.
- Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
- Optimisation and Supporter Experience:
- Identify areas for improvement within existing journeys.
- Propose and implement enhancements based on testing and learning outcomes.
- React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
- Make data-driven decisions to refine and improve the journeys.
- Commit to delivering a high-quality experience for all supporters.
- Address and resolve any issues impacting supporter satisfaction promptly.
Skills and Knowledge
- Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
- Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
- Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
- Meticulous attention to detail.
- Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
- Experience of using communication software.
- Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
- Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.
Job Title
Business Support Manager (Maternity Cover)
Job Reports To
Assistant Director of Operations
Business Unit/ Department
Administrative/Operations
Dimensions of Role
Full time – 35 hours per week (Office based with the option of working from home on Fridays)/ Fixed Term 12-month maternity cover
Working Relationships
· With the Executive & Administrative team
· With the Chair and Board of Trustees
· With those we support, within the Rank network
Purpose Statement
The postholder will be a key member of the central administration team of the Rank Foundation.
Key Accountabilities
Secretariat support to governance committees:
- Drafting agendas, production and dissemination of papers for Committees and Board meetings to trustees
- Attendance to governance meetings, minute taking, and following up on actions
- Organising RFL annual governance schedule of meetings
- Liaising and acting as point of contact for trustees
- Arranging meetings for Execs and Trustees
- Drafting and issuing comms as needed by the Chair, Trustees and Execs
- Maintaining governance records and register of trustees’ interests up-to date
- Assisting with audit queries as and when required
- Managing the periodic review of Committees’ Terms of References
- Planning induction programme of new trustees
- Undertaking regular reviews of policies, staff handbook, trustee hanbook and ensuring currency and developing new ones as required
- Supporting with implementation of EDI strategy and the Foundation’s vision
- Occasional out of office hours meeting attendance as/ when required
HR
- Facilitating recruitment activities including posting and monitoring job ads, shortlisting of candidates, recommending list for interview and liaising with candidates
- Onboarding of resources: references, right to work checks, drafting of contracts and offer letters, planning of induction programme, sourcing of IT kit/required equipment, arranging IT induction
- Offboarding of resources: ensuring resources are removed access to SharePoint, emails and laptop wiped. Monitoring of dormant inboxes.
- Management and administration of Breathe (HR Platform)
This job description is not necessarily an exhaustive list of tasks but is intended to reflect a range of duties the post-holder will perform.
Skills, Knowledge & Expertise
Knowledge Qualifications & Experience
· Previous experience in an executive support role and working with Board of Trustees
· Previous experience of minute taking
· Previous experience of HR support
· Proficiency in Microsoft packages (essential)
· Understanding of the charitable and philanthropic sector (desirable)
Skills/ Abilities
· A positive team member
· Excellent organisational skills and attention to detail
· Willingness to help colleagues, ‘can-do’ approach
· Adaptable, flexible, and willing to learn/develop skills
· Ability to manage multiple tasks, work to deadlines and prioritise effectively
· Excellent communication skills by phone and email, experience of engaging with stakeholders at all levels
· Ability to organise events and ensuring arrangements are communicated to all stakeholders
· Ability to handle sensitive information and discretion
Confidentiality
· Paramount that the postholder works in a highly confidential way
If you would like to apply, please state the role you are applying for and send your CV together with a supporting statement no longer than 2 sides of A4 that clearly demonstrates how you meet the knowledge, skills, and experience requirements of the role.
The client requests no contact from agencies or media sales.
Do you love dogs? Are you a tenacious account manager, with excellent relationship building skills looking for a new challenge?
Dogs Trust has exciting plans to grow its reach and impact over the next ten years. We are reliant on voluntary donations in order to deliver on our ambitions and we are looking for an Account Manager to ensure effective stewardship of our corporate partnerships.
About the role:
As an Account Manager, you will:
- Manage a portfolio of partners: designing and delivering tailored partnership plans and an innovative and personalised suite of partnership activity.
- You will identify opportunities to increase the value of your partnership portfolio
- Ensure the transition between new business and account management is seamless for both Dogs Trust and our partners.
- Work with colleagues across the charity to ensure we maximise our promotional opportunities
About You:
We are seeking a fundraiser or an experienced account manager who relishes the excitement of exceeding income targets and developing strong relationships. If you are a real team player with a proven track record in delivering exceptional account management as well as having excellent communication and relationship building skills, along with a tenacious approach, then we’d love to hear from you.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
What do you need to know:
Please note that in this role you will split time between home-working and our London office in line with our agile working policy.
In return for all of this, we have a comprehensive benefits package, which includes excellent annual leave, perkbox and pension allowances, and you will you join a team of highly professional and driven colleagues in a brilliant upbeat and collaborative environment, all with a genuine passion for dog welfare.
We are Britain’s first rewilding charity on a mission to see 30% of our land and seas rewilding by 2030. Rewilding has recently moved from being a niche idea to playing a significant role in the fight against some of the biggest global challenges we face. Rewilding Britain has been at the forefront of this change since its formation in 2015, acting as a catalyst for debate and action, and demonstrating the power of working with nature to build a green economy where people and nature thrive.
We influence policy, inspire public action and catalyse joined-up practical and financial support to help establish rewilding across Britain’s land and seas. Through our rapidly growing Rewilding Network we’re bringing together a community of rewilders - from land managers and farmers, to charities, community groups and national parks - to inspire and support each other to create a wilder, more prosperous Britain. It’s not too late - but we must act now.
We have a Vision and Strategy to 2030 and are in the process of evaluating the impact of our current strategic plan and defining our strategic objectives for 2025-2030. In 2025 we will also celebrate our 10 year anniversary. As we prepare for 2025-2030 we have an opportunity to develop an innovative approach to measuring impact that matches our Think Big, Act Wild ethos, our systems transformation approach and our core values.
We are looking for a fixed term Impact and Evaluation Manager to help us to develop an initial impact and evaluation framework for the organisation. Reporting to our Chief Operating Officer, the aim is to be able to understand, evaluate and learn from our impacts and to track our organisational performance through appropriate data and metrics. It will build on an existing set of metrics that have been developed and provide the foundation for a longer term impact evaluation approach.
Role purpose:
Lead the development of an initial impact and evaluation framework that will help us to track our progress, demonstrate achievements and ensure accountability.
Your responsibilities will include:
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Consult and work closely with staff and relevant external stakeholders to review current impact performance tracking across all organisation objectives and identify gaps in or improvements required.
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Lead the development and design of an initial impact and evaluation framework and data collection system for Rewilding Britain, including clearly defined and measurable outcomes linked to our Strategic Plan and Theory of Change.
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Lead on the collation, analysis and communication of monitoring and evaluation data across the organisation and highlight any key trends.
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Design a dashboard and reporting mechanisms for presenting the data in a way that is easy to use and understand.
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Contribute towards the continuous improvement of processes, data and our technology to enable the charity to collect and analyse impact and monitoring data on an ongoing basis.
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Champion good data practise for all internal databases to ensure data quality and centralisation of data.
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Support the Fundraising Team in their work to identify, cultivate and inform existing and prospective donors and funding partners with relevant evidence and insights
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Support and collaborate with the wider team on evaluation and monitoring to instil a culture of learning and evaluation across functions
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Extract, interpret, summarise and communicate key stakeholder needs from evaluation and data outputs
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Work closely with our Data Monitoring Project team to incorporate data from our emerging Rewilding Monitoring Framework into our impact and evaluation framework.
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Produce evaluation reports and the data, stories and case studies for a high quality 10 year Impact Report using this framework.
Skills, experience and behaviours
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Experience of designing, executing and embedding measurement frameworks.
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Experience of conducting quantitative and qualitative research.
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Experience of using insight from data and research to add value.
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Strong reporting skills using different outputs and mechanisms for different audiences.
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Excellent communication skills and the ability to interpret complex information for a range of non-specialist audiences
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Excellent interpersonal skills with a dynamic, collaborative and creative approach to problem solving
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Highly proactive, comfortable with autonomy and driven to make a difference.
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Strong IT skills, including Microsoft Excel and PowerPoint, as well CRM and internal communication tools.
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Appetite to be part of a fast-growing organisation that is rapidly expanding its systems and processes
This job description is not all encompassing and may change to reflect need. Your duties may be reviewed from time to time and revised and updated in consultation with you to reflect appropriate changes.
Terms and conditions and staff benefits
This is a full time, fixed term role for an initial 9 month period, with the possibility of extension. The salary is £37,000 to £42,000 f.t.e depending on experience.
There will be some freedom for the person to determine their own working arrangements each week, within limitations, providing the work is delivered.
Rewilding Britain employees benefit from 25 days annual leave per year (pro rata for part time roles), rising to 30 days over 5 years. A generous employer-matched pension scheme is also available.
We are a virtual team who work from home and/or co-working spaces. We will support you to achieve a suitable virtual working environment. Some meetings are held face to face across Britain, so a willingness to travel with occasional overnight stays is desirable.
Equality in employment: Candidates will be shortlisted and selected according to suitability for the post without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy, race, religion or belief, sex or sexual orientation.
Use of artificial intelligence tools: Rewilding Britain does not accept cover letters, presentations or answers to recruitment questions whose content is AI generated and we will actively screen for this as part of our recruitment process. Rewilding Britain does not use AI tools to review candidate applications; real people will review and shortlist applications.
Rewilding Britain is not a licenced sponsor at this time. Any offer of employment will be made subject to the provision of a valid right to work in the UK.
The client requests no contact from agencies or media sales.
For full information on this role, including the key responsibilities and person specification, please view the job pack.
Applications close at 23:59 on Sunday 27th October 2024
The Organisation
ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
The Opportunity
We are seeking a Director to help lead, develop and grow our Evaluation practice. The Director will sit on our Practice Board and be a key part of the leadership team guiding the success of the practice both commercially and in terms of social impact.
We design and deliver high-quality research and evaluation projects that help our partners make better decisions for children using good evidence. We work with more than 1,400 schools and 80 education organisations each year, with a wide range of partners including schools and multi-academy Trusts, charities and edtech companies, and the public sector.
The Director role will lead business development and strategic partnerships, support and oversee evaluation delivery, and hold a number of strategic responsibilities. For the right candidate we hope it will be both a challenging and rewarding opportunity to shape the direction of a growing social enterprise and help our partners make better decisions to benefit young people.
Who we are looking for
We are looking for someone with experience in research and evaluation, business development, and leadership and management. We are particularly interested in experience of delivering quantitative impact evaluations, though are open to hearing from a range of candidates. Experience and understanding of the UK education system would also be an asset.
Why Us?
As an organisation we care about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
• Personal excellence: we invest significantly in professional development, including an external mentor, an individual CPD budget, and formal and informal training and support
• Mental health and wellbeing: access to health and wellbeing advice and free therapist support.
As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.
For the full specification of skills that we hope that the successful applicant will bring, as well as what we offer as an employer, please see the job pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?
Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in London.
You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 10,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
The important stuff
Location: Spear Camden, Lighthouse London Church
Contract: Permanent, Full-time
Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations
Salary: from £30,000 dependent on experience
Closing date: Monday 21st October, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).
Application pack: Have a look at our application pack for more information about the role and Resurgo
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
In this role, you’ll be responsible for:
Strategy, vision and impact [25%]
- Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives
- Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
- Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets
Leadership, line management and training [25%]
- Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun
- Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
- Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme
Relationship management [20%]
- Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
- Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
- Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room
Delivery of the Spear Programme [20%]
- Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
- Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
- Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment
Operations [10%]
- Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies
This role will suit you if:
- You are an active Christian, passionate about your work being a lived expression of your faith
- You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
- You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
- You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
- You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
- You are steady under pressure, and able to juggle competing priorities
- You are looking for a varied, hands-on role, where you won't be tied to a desk
- You are IT literate
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities
- Training, guidance and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
In the event of a job offer, a DBS check will be requested.
With young people, with organisations, for society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a talented operations manager who will enable us to keep running operations for AIM itself. This could include human resource management, finance, team productivity improvements and managing the community office workspace, as well as providing support to our incubated high-impact charities, both with their initial set-up and on an ongoing ad hoc basis.
IMPORTANT: This is a summarised version of the job advert for CharityJob's purposes. Clicking 'Apply' will take you to the complete and detailed version on our website, where you'll also be able to apply.
ABOUT THE ROLE
People who work in operations have a multiplier effect, increasing the efficiency of their colleagues within the organisation by constructing processes that ensure the organisation operates smoothly and at top capacity. An excellent and more succinct description of operations management as a field comes from Gabrielle Zevin’s Tomorrow, Tomorrow and Tomorrow:
Though it took Sadie years to admit this to Sam, Marx did prove incredibly useful that summer. No, Marx wasn’t a game designer. He wasn’t an ace programmer, like Sadie, and he couldn’t draw, like Sam. But he did almost everything else for them, and his contributions ranged from the pedestrian, but necessary, to the creatively essential. Marx organised workflow, so Sadie and Sam were more aware of what the other was doing and what they needed to be doing. He made long lists of supplies they would need. He was more than liberal with his credit card—they always needed more memory and storage, and they were regularly burning out graphics cards—and he must have made fifty trips to the large computer store in Central Square that summer. He opened a bank account, and an LLC, Go, Ichigo, Go. He arranged for them to pay taxes (which saved them money in the short term by making their business purchases tax-free), and if, at some point, they needed to hire people, which he knew they would, he set them up for that, too. He made sure everyone ate, hydrated, and slept (at least a little), and he kept their workspaces clean and free of chaos.
The Operations team provides operational support to AIM (e.g., human resource management, finance, productivity). The team also supports our incubated charities, assisting with their initial set-up after the program so they can hit the ground running, as well as ongoing ad-hoc requests and advice as needed. Added to this, Operations supports other participants in programs run by AIM(e.g., people completing fellowships with our research team). While this is less than for the Charity Entrepreneurship Incubation Program, it increases as these programs mature.
Our Operations team currently consists of ~2.8 FTE – our Chief Operating Officer (previous Managing Director and CTO of Founders Pledge), our Director of Operations (with a mixed background in legal services, management consulting, and scale-up operations), and a Senior Operations Manager (with a background in risk and security management in low- and middle-income countries). The team also relies on external contractors for some of its functions (e.g., bookkeeping, legal advice).
SPECIFIC RESPONSIBILITIES
The exact % split might vary throughout 2025 depending on AIM’s program strategy and number of programs after our yearly evaluation
Employee experience
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Supporting the development and implementation of HR initiatives and systems
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Providing advice on policies and procedures
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Assisting in performance management processes
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Supporting the management of disciplinary and grievance issues
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Maintaining employee records according to policy and legal requirements
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Reviewing employment and working conditions to ensure legal compliance
Grants and compliance management support
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Support with processing almost £2M in grants per year for seed grants and other funding circles etc.
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Maintain grant tracking systems and ensure accurate reporting
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Ensure legal and regulatory compliance, particularly in the UK
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Support risk management initiatives, including cybersecurity
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Improve grants-related processes and procedures for efficiency
Event logistics
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Organising internal and external events like our Christmas party, retreats, and community co-working days; contingency planning, determining objectives and conducting post-mortems
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Assisting the Recruitment team with logistics needs (e.g., booking travel and accommodation, getting materials to venues)
Automating workflows and building internal tools
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Identifying opportunities to systematise or automate processes with a view to increasing efficiency
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Responding to internal calls for greater systematisation (e.g. “we need a CRM”), mapping out costs and benefits
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Leveraging spreadsheets, no-code and low-code tools to build internal systems
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Maintaining internal systems and refining based on quick feedback loops and user feedback.
Overseeing our facilities management
- For our London office and residential accommodation, we are managing an external service provider tasked with the regular upkeep and operation of these facilities. There is some chance that the functions performed by this external service provider are brought in-house, but at the moment we expect this function to remain outsourced and for the Operations Manager to play an overseeing role.
Ad hoc tasks
- We believe that the above describes the key buckets, but in essence, the Operations team tends to step in and be needed wherever their help is cost-effective to solve or prevent problems
FUTURE GROWTH TRAJECTORIES
Future growth trajectories for excelling hires could look like:
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As an entry-level role, you’d have the opportunity to advance to Senior Operations Manager and eventually Director of Operations (although the latter would depend on a vacancy being available)
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There would be room for specialising in a specific area of Operations, such as HR or finance
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As part of your professional development, we could explore more technical routes such as investing in coding or no-code training
EXAMPLE OF THE WORK YOU'LL BE DOING
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After an initial brief, independently organise the entire lifecycle of an event at our office expecting between ~15-50 people to attend. You would know the goal of the event, some parameters like the budget, and would have some light assistance from other staff or external partners with whom we’re co-hosting the event.
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Effectively acting as an office manager/all-rounder for AIM’s London office. This means overseeing day-to-day operations to ensure smooth functioning, including managing office supplies, coordinating with service providers and contractors, and promptly triaging and resolving issues as they arise. Additionally, it means implementing and improving office policies, such as policies around hotdesking, inviting and vetting guests, meeting room usage, etc.
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After supporting another department with their work, you realise that a series of manual steps they take could be made much more efficient by creating an automated workflow using Airtable and Zapier. You follow a user-centred design process to collect information about requirements, must-haves and nice-to-haves and then build a prototype to later test and refine.
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Entirely oversee our managed accommodation for staff and program participants, responding to booking requests and changes, ensuring seamless check-in and check-out procedures, and promptly responding to requests or issues.
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Knowing AIM’s internal policies and ensuring they’re being followed. For example, reviewing expenditure at the end of the month and checking adherence to our Financial Controls Policy, touching base with staff to check whether they have a professional development plan in place.
ABOUT YOU
This role will likely suit an early to mid-level operations generalist, but we’re also very interested in hearing from more senior operations specialists as there is room for future growth in responsibilities within the organisation depending on competency and expertise. We would also be keen for talented recent graduates applying for this position as many areas of responsibility can be learned by a quick learner fairly fast.
We expect excellent candidates will meet many (but not all) of the criteria below. We encourage you to apply even if you do not meet all of the listed characteristics. In the past, we've offered positions to applicants who demonstrated strong overall potential, providing training to address skill gaps. We prioritise high general ability, a strong work ethic, and alignment with our values, methods, and approach to maximising global impact over specific prior work experience or backgrounds. We sketch a picture of potential ideal candidates to give a more concrete sense of what particularly strong candidates might look like, not to discourage interested readers from applying.
THE IDEAL CANDIDATE
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Has a bias to action, meaning they prioritise taking initiative when they see a problem and make decisions quickly to drive progress and maintain momentum
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They are excited to play a supporting role and to step up and take pride in doing whatever needs to be done
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They use techniques that allow them always to be moving forward (e.g. prioritisation, time-boxing), and find it easy to pivot in the face of new information (i.e. don’t succumb to the sunk cost fallacy)
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Learns new skills or becomes familiar with new processes quickly, particularly by diving in head first and learning by doing.
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Is a highly organised, conscientious person and often relied upon to organise something (e.g., a holiday)
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Leans towards frugal solutions (e.g., the second cheapest product), using 80/20 principles, and cheap tests / MVP testing over perfection where possible
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Has had positive past experiences testing aspects of this role before (e.g., maybe they have organised an event from scratch before and both enjoyed it and had positive results)
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Is thinking of their career trajectory as in operations management or closely related fields rather than as a stepping stone to a different career
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Is generally tech-savvy and, for example, defaults to a spreadsheet or finds appropriate tools when trying to solve a problem
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Is a tactful person who can adeptly communicate about delicate issues
Desirable specific skills and areas of experience include:
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Previous experience using Google Workspace suite of apps (i.e. Gmail, Docs, Sheets, Slides)
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Previous experience or willingness to learn how to use Slack, Asana, Airtable and Zapier
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Comfort working in a start-up environment. This means:
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Wearing multiple hats: Ability to take on diverse tasks beyond a single job description.
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Adaptability to change: Thrives in a fast-paced setting where priorities can shift rapidly, and new challenges arise unexpectedly.
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Proactive problem-solving: Takes initiative to identify and address issues independently, often with limited resources.
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Comfort with ambiguity: Operates effectively without always having clear guidelines or established processes, using creativity and resourcefulness.
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Team collaboration: Works closely with a small team, where collaboration and communication are key to success.
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Ownership of projects: Takes full responsibility for projects from conception to completion, often with minimal oversight.
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WHAT WE OFFER
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A job with a large, tangible impact on the world - your work will attract and select the founders of new field-leading charities and for-profit companies, as well as high-impact researchers and AIM staff
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High levels of intellectual challenge, autonomy, variety, and learning on the job
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An informal, fun, warm, and supportive work environment with high talent density. Our office in East London houses about 50% of our staff, dozens of charity founders and staff, and hosts a range of co-working opportunities and social events for the wider impactful entrepreneurship London community
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Become a part of our international network of ambitious, driven entrepreneurs and highly talented philanthropic professionals
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A true start-up culture, including low bureaucracy, a quick and collaborative work spirit, and high levels of talent density
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Significant opportunities to attend events and conferences to represent AIM, including international travel
BENEFITS
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A flexible working schedule, 30 paid days off per year, and unlimited sick leave
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UK visa sponsorship, if needed, as well as support with moving costs if relocating to London
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An annual costs-covered retreat to bring our whole team together to celebrate our achievements
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A workspace in our vibrant central London office, which is a hub for our program alumni and high-impact organisations/professionals
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Parental, dependents, and compassionate leave schemes
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A range of other benefits, including a payroll giving scheme, staff tenure donation scheme, contributions towards professional development and IT costs, and a workplace pension
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We are open to discussing specific personalised perks or benefits that may enhance your work experience
APPLICATION PROCESS
Our application processes aim to be highly predictive, time-effective, and informative for you. Our process consists only of stages that our best evidence suggests are predictive of success on the job (such as test tasks) rather than more common but less predictive stages (such as cover letters). We only invite candidates to the next stage if we think they have a good chance of passing it, and take care to choose tasks and interview questions that will also give you a good sense of the role and our culture.
Applicants will be asked to complete the following stages:
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Submitting our general application form (30 minutes to 1 hour),
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A general test task (2-3 hours) with the top 10 to 30 candidates,
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An initial interview (15 minutes) with the top 10-20 candidates,
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A test task simulating the work you would do in your role (2-3 hours) with the top 5-15 candidates,
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A final, more in-depth interview (~60 minutes) with the final 2-5 candidates.
We will also conduct a reference check before making an offer. Each stage typically takes 1-2 weeks from the end of the application deadline, and we hope to make an offer within ~8 weeks of the application deadline. Ideally, the candidate will begin onboarding as soon as possible after an offer is made. We strongly prefer candidates to join the team by January 2025, but we would consider a different date for an ideal candidate.
We help you find and transition to a high-impact career with comprehensive support, removing barriers and accelerating your journey to maximize good.
Supplier Partnerships Manager
Contract: Permanent, Full Time
Salary: £43,668 - £45,851 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in Supplier Management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Supplier Partnerships Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Supplier Partnerships team sits within the Supporter Experience and Operations Team at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and contracting expertise and effective internal & external response handling operations. The team exists to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.
About the Role:
As our Supplier Partnerships Manager, you will manage the Supplier Partnerships sub-team, reporting into the Supporter Experience & Operations Lead. The Supplier Partnerships Team plays a central role in supporting our fundraising teams to maximise supporter engagement through the selection and performance management of our key external service partners. This team are a centre of subject expertise and will also ensure we have well defined and consistently applied approaches to supplier management across the Mass Engagement department.
In this role, you will actively manage a small portfolio of strategic fundraising service suppliers, ensuring contractual requirements are met, as well as defining and monitoring service levels (SLAs) to ensure performance is maintained.
You’ll also:
- Effectively lead, manage, and motivate the Supplier Partnerships team, ensuring each member of the team makes a full and effective contribution to the organisation
- Maintain a network of key stakeholders within WaterAid, ensuring that their needs and responsibilities relating to supplier management are understood
- Foster a culture of continuous improvement within the team, proactively identifying opportunities for improvement or efficiency gains where these contribute to the overall supporter experience
- Act as the subject matter expert for supplier management, promoting and championing best practice within the wider organisation, providing specialist advice and training as required
- Maintain a level of awareness of external trends and best practice in supplier operations and procurement, ensuring that WaterAid are at the leading edge in terms of our services and standards
- Work with the Supporter Experience and Operations Lead in developing detailed budgets, forecasts, and plans
About You:
To be successful, you’ll need:
- Excellent supplier management / relationship management, ideally in a charity fundraising environment
- Successful experience of people management, coaching, training, and personal development
- Demonstrable experience of using / designing KPIs, SLAs and other performance metrics to drive process and service quality improvements
- Strong stakeholder relationship management (up to senior management), able to work collaboratively to build positive and effective working relationships across teams
- Ability to identify problems, undertake analysis and deliver potential solutions through influencing and negotiating with others
Although not essential, we also prefer you to have:
- A good understanding of fundraising regulations i.e. Fundraising Code of Practice, Gift Aid and BACs (Direct Debit) regulations
- Professional qualification in supplier / service procurement or directly relevant experience
Closing date: Applications will close at 23:59 on the 3rd November 2024. Availability for interview is required week commencing 4th November 2024.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
We're looking for a team player to join our Faculty, Planning and Events team as Faculty Planning Manager on a 12-month FTC basis, to cover a period of maternity leave.
You'll be responsible for leading a team of stakeholders through the process of scheduling and allocating faculty to events across our suite of programmes. Playing a key part in maintaining standards, you'll ensure facilitation and coaching needs across Ambition’s programme suite are met to a high standard and are cost-effective.
Who are Ambition Institute?
A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.
At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.
That’s how we’ll make sure every child gets a great education and the best possible start in life.
- We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
- We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
- We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.
We would like you to:
- Implement systems and processes within the team, department, division and organisation to understand the events required and to forecast facilitation and coaching capacity across events
- Lead the recruitment, selection, contracting, quality assurance and ongoing training processes for internal and external facilitators and coaches, working closely with Learning Design and the Director of Programmes
- Ensure comprehensive records are kept on shared systems accessible to other teams to aid planning and reporting, maintaining a robust and accurate database of Internal and External stakeholders on our platform, Salesforce, including relevant qualifications and experience.
- Support the Associate Director with decision making, compiling evidence driven by data and experience, to feed into wider organisational discussions related to the delivery of our programmes.
Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Faculty Planning and Events Associate Director. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.
Skills, Knowledge and Experience
To succeed in this role you'll demonstrate excellent organisation, programme and project management skills. You'll be an excellent communicator and have proven experience of building and maintaining relationships with different audiences of varying seniority.
We are looking for someone who is a real team player and able to lead teams working in a matrix team structure. Whilst an understanding of facilitator best practice and experience of timetabling a high volume of events, all with different requirements is desirable, these are not essential criteria for applying for the role and relevant training will be provided.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for all office locations.
All applications must be received by the closing date 23:59 on 28 October 2024. Interviews are expected to take place on 31st October and 1 November 2024.Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking for a self-motivated individual to lead our Programmes Team whilst our current Director of Programmes is on maternity leave. The role will be fixed term from December 2024 until January 2026, although there may be further opportunities beyond the length of the contract depending on organisational growth.
The Director of Programmes will be a key member of CoachBright’s Senior Management Team, and will have input on both operational and strategic decision making. Whilst we will expect your input on matters relating to programme delivery and impact, all members of SMT are expected to contribute to decision making across the organisation. As a result, the role is an excellent opportunity to get genuine leadership experience at an educational charity, with the opportunity to report directly to our board of trustees depending on growth in the role.
The primary responsibility for the Director of Programmes will be to recruit school partners for our EEF trial, with delivery beginning September 2025. This trial is to test the impact our Peer to Peer coaching programme (Y10s coaching Y7s) can have on the maths attainment of disadvantaged pupils. The trial will require us to recruit 100 participating schools, 50 of whom will receive the intervention, with another 50 allocated to a control group.
Working alongside the CEO and the Programmes Team Leader, you will create and execute a strategy to recruit new schools as participants to this trial. As a result, experience of managing sales or partnerships with schools, or existing connections with senior leaders at secondary schools and multi-academy trusts, would be beneficial.
Alongside this, you will line manage our current Programmes Team Leader, who directly line manages our team of Programme Managers. From Sept 2025, we are expecting our Programmes Team to grow, and you will play a key role in recruiting for that expanded team. At that point, we would expect you to begin line managing a small number of Programme Managers directly.
The role is an exciting and challenging opportunity to contribute to the growth of an ambitious charity, develop genuine leadership and strategic experience, and project manage a trial supported by the EEF - one of the most highly regarded and respected educational research organisations.
EEF Trial
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Write and execute the strategy to deliver our EEF trial. This will primarily involve recruiting and onboarding 100 schools to participate from January 2025 through to July 2025, for programmes to begin in September 2025.
Leadership
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Be a key member of the Senior Management Team, working alongside the trustees, CEO, Director of People and Operations, and Director of Finance to drive high quality leadership and decision making.
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Work alongside the CEO to develop and define strategic priorities and targets for programmes.
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Align programmes team around organisational strategy and ensure buy in.
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Help create an organisational culture which is supportive, collaborative and embeds learning & continuous improvement across the programmes team.
People Management
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Line manage our Programmes Team Leader, who will directly line manage all of our Programme Managers. We expect the number of team members you directly manage to increase as our Programmes Team grows.
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Support the Programmes Team Leader with development and delivery of programme KPIs and ensure that Programme Managers are delivering effectively and developing in their roles.
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Identify skills gaps and development needs for the Programmes Team and work with the Director of People and Operations to develop a training plan for the team to support with programme delivery.
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Deliver yearly performance appraisals for direct reports.
Programme Delivery
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Overseeing the management of programme delivery in schools to meet KPIs, predominantly those related to our EEF trial.
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Leading the implementation of our primary and secondary programme delivery processes. This will include but is not limited to:
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Staff guides and handbooks: codifying our ways of working.
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Simplifying and automating tasks via our Monday platform.
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Joining up all strands of programme delivery (school induction, launch, training, impact measurement, sessions, graduation and review).
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Ensure that programmes team adhere to CoachBright’s safeguarding, health and safety and GDPR policies and procedures.
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Ensure systems and processes are working for the Programmes Team to effectively deliver programmes.
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Ensure programmes are delivered to a consistently high standard, including ensuring that our quality assurance and impact evaluation frameworks are being used consistently.
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Ensure school relationships are managed appropriately and that termly retention targets are met.
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Oversee the budget for programme delivery including printing cost, room bookings and programme events.
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Carry out other tasks that are within the scope and spirit of the role.
Volunteer recruitment and training
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Alongside the Team Leader, oversee and provide input on our volunteer recruitment plan, in order to deliver our Core programmes. (Distinct from our Peer to Peer programmes, our Core programmes feature undergraduate volunteers coaching, rather than senior pupils).
Programme Design and Impact
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Project manage the development of programme resources including workshops, session plans and launch and graduation materials, particularly those related to the EEF trial.
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Work with our Data & Impact Manager to capture programme impact via feedback forms, Impact Reports and Annual Reports.
Safeguarding
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Act as CoachBright’s National Deputy Designated Safeguarding Lead (DSL).
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Support the National DSL in developing and establishing CoachBright’s organisation’s approach to safeguarding.
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Support the National DSL with the coordination of the distribution of policies, procedures and safeguarding resources throughout the organisation.
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Provide safeguarding advice and support to staff and volunteers.
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Manage safeguarding concerns, allegations or incidents escalated up.
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Manage referrals to key safeguarding agencies e.g. social services or police of any incidents or allegations of abuse and harm.
Person specification
Essential characteristics
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Passion for social mobility, we have big aims and are looking for those who share our desire to make education fairer in the UK so a person’s background does not determine their future.
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Experience of selling, managing, and retaining partnerships with schools and multi-academy trusts.
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Programme management experience, including programme design and delivery, monitoring and evaluation.
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Experience of curriculum and training design, and delivery of training.
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Experience of managing remote and cross regional teams.
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Experience managing relationships with a diverse range of stakeholders, including school leaders, funders, corporate partners and charity sector organisations.
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Strong change management skills with experience of managing teams through change. Ability to work with ambiguity, lead through uncertainty and motivate people through change.
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Effective people management, including supervision, appraisals and performance management.
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Proven experience in developing and implementing quality standards.
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Experience of working in or within education settings and a good understanding of the educational landscape.
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Exceptional leadership and interpersonal skill with the ability to coach the team to proactively identify issues and opportunities.
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Excellent verbal and written communication skills.
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A business acumen with strategic ability.
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An analytical mindset with great problem solving skills.
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Self reflective and stretches self, team members and colleagues to develop.
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Ability to encourage a culture of reflection and innovation.
Desirable characteristics
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Fundraising experience.
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Experience of writing papers and reporting to the board of trustees.
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Experience of working with and empowering people who have faced challenges in their lives.
Key details
Benefits:
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An opportunity to contribute to a young, exciting charity with scope to input widely and take on new responsibilities.
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The opportunity to lead, and be the project manager for, an Education Endowment Foundation trial, which we expect to leave a lasting impact on the sector.
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Starting salary of £42,057 plus £2,500 London weighting where applicable.
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28 annual leave days (pro rata).
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Fridays off during non-term-time (pro rata).
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Access to a £100 individual annual CPD budget in addition to CoachBright’s standard training offer which includes safeguarding, health and safety and diversity, equity and inclusion training).
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Access to a 24-hour employee assisted helpline facilitated independently by Health Assured.
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Access to BrightHR perks which includes an array of discounts in various areas such as retail and technology.
Key Information:
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Fixed term contract from 2nd December 2024 until 30th January 2026. We have some flexibility on these dates.
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Remote role, with access to a network of Regus coworking spaces across the country. Some travel across our key programme areas will be required (expected to be London, Birmingham and Manchester, but not exclusively).
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Full-Time position, 35 hours per week (with some weekend/evening hours required during volunteer recruitment and training periods which will be acknowledged in TOIL).
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Reporting to the CEO.
Thank you for your interest in the Director of Programmes maternity cover role. To apply please submit your CV and a one page cover letter outlining your reasons for applying, and experience and skills related to the role. We look forward to receiving your application.
Coaching young people to be confident, independent and resilient so they can lead the lives they want.
The client requests no contact from agencies or media sales.
Big ideas. Lifelong connections. One objective.
INDIVIDUAL GIVING PRODUCT MARKETING MANAGER
Salary: £40,000 - £45,000 per annum
Reports to: Product Marketing Senior Manager
Directorate: ?Marketing, Fundraising & Engagement (MFE)
Contract: ?Permanent
Hours: ?35 hours per week
Location: ?Stratford, London w/ high-flex (1 - 2 days per week in the office)
Closing date: Thursday 31 October 2024, 23:55
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We have an exciting opportunity to join us as an Individual Giving (IG) Product Marketing Manager. You will play a key role in supporting the Senior Manager to develop the regular giving product marketing strategy, plan and budget which aims to stabilise regular giving volumes and long-term income. Further to this, you will manage the delivery of the regular giving product marketing plan, meeting KPIs, to time and budget.
What will I be doing?
Supporting the IG Senior Product Marketing Manager to translate the Fundraising & Marketing operating plan and budget into a product marketing plan and budget for regular giving
Managing the planning, set-up, delivery and analysis of integrated multi-channel campaigns that meet and exceed specific product KPIs
Managing the content and creative production, ensuring campaign assets are fully aligned with Brand messaging and other communications themes
Working alongside the Senior Manager to motivate the Executives and matrix manage specialist Digital Marketing & Delivery teams to deliver activity across channels
Working with digital and data experts from across marketing and the wider organisation to improve communications
Managing the continuous testing and analysis of campaigns
What are you looking for?
Significant experience translating marketing strategy into tactical delivery plans
Significant experience delivering multi-channel campaigns, from planning through to execution and analysis, that meet campaign KPIs
Strong understanding of end-to-end supporter journeys and the role of different channels in fully integrated campaigns
Relevant experience of marketing for regular giving, and strong understanding of Individual Giving products and audiences
Data-driven with a strong understanding of UX principles and relevant experience of interpreting results and recommending opportunities for optimisation
Relevant experience of building positive working relationships and influencing others at all levels.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Interview dates: circa 11th to 15th November
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Alzheimer's Society exists to change the experience of people affected by dementia now and in the future. Understanding how we will do that, what we can learn from the impact we have and how we can demonstrate that is critical to every part of our strategic delivery.
In line with a refresh of our Help and Hope strategy to 2030 we are investing in and expanding our Evaluation and Impact function and appointing a new Head of Evaluation and Impact to lead the team and develop the whole organisations approach to understanding impact. This is in line with significant investments in our data capability and in our culture as a learning organisation. The person in this role will be a crucial part of developing this capability and driving real change in the experience of dementia.
You will:
- Lead our Evaluation and Impact team in carrying our evaluation of all our impact – through our service delivery, policy and influencing and research.
- Build the teams capability, tools and skills
- Work with colleagues in Strategy, Planning, Performance, data and technology to develop our capability to measure, analyse and learn from our impact.
- Work with colleagues in strategic evidence, Policy and Income and Engagement to help articulate our impact in engaging ways
This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a wonderful achievement and we're incredibly proud, as this is fantastic testament to all the people who make up Alzheimer’s Society.
About you
- Be an expert in the evaluation of impact with familiarity in the variety of approaches to this and the tools and systems needed.
- Be a confident and engaging communicator able to make the evaluation of our impact accessible, credible, useful and engaging for internal and external audiences.
- Be confident in looking long term and big picture, aligning impact evaluation and learning with multi-year planning.
- Be a corporate influencer, able to engage colleagues and drive change in other teams where needed to develop an organisation wide development in Evaluation and impact.
- Be an experienced and skilled manager with a history of leading high performing teams.
Person Specification
- Verbal and written communication skills to liaise with a diverse range of stakeholders.
- IT skills and extensive experience/knowledge on using Microsoft packages for book-keeping tasks.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our prior Program Manager has moved up to the role of Chief Programs Officer on our executive team. As such, we are looking for a deeply impact-motivated Program Manager to run our flagship Charity Entrepreneurship Incubation Program. In this role, you will train, advise, and pair exceptional potential founders through a twice-annual, two-month training program. This culminates in supporting the founders through a seed fundraising round and the launch of new charities delivering exceptionally cost-effective programs at scale across global development.
Our program has incubated more than 40 new charities over the past five years, with many receiving recognition from charity evaluators such as GiveWell and Animal Charity Evaluators as field-leading organisations.
IMPORTANT: This is a summarised version of the job advert for CharityJob's purposes. Clicking 'Apply' will take you to the complete and detailed version on our website, where you'll also be able to apply.
ABOUT THE ROLE
The Charity Entrepreneurship Incubation Program is a twice-a-year intensive training program enabling cohorts of 8-16 exceptionally talented international entrepreneurs and nonprofit professionals to launch outstandingly cost-effective, evidence-based new nonprofits in the space of two months.
The program chiefly consists of a twice-annual sequence.
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Preparing the upcoming cohort and running the initial book club where participants deep dive into our handbook and the recommended idea reports
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The two-month program itself, which includes a 2+ week in-person section and consists of training and coaching participants to select co-founders and ideas
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Post-program support to the new founders, providing ongoing guidance and facilitating connections with our networks of mentors and alumni.
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Evaluation and improvement work for the program itself, and the post-program support and evaluation plus improvements period. In between, the team
The Charity Entrepreneurship Incubation Program team chiefly consists of ~two FTE preparing and running the program and interacting regularly with the recruitment team (for finding and selecting the ideal program candidates), the research team (for selecting and adapting the ideal charity ideas for the program participants), and the operations team (for supporting the incubated projects immediately upon launch through the program). This role reports to Samantha, our Chief Programs Officer, and works closely together with Steve, the second Program Manager who focuses mostly on participant training and coaching.
SPECIFIC RESPONSIBILITIES
The exact %s of these will depend on what will be most impactful and the interests and skill areas of the successful candidate, but will likely look something like this:
Direct Program Management - 40%
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During the preparation phase:
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Clearly and proactively managing timelines and communications with internal staff, external partners, and program participants
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Improving systems such that running the program becomes more efficient and effective round over round
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During the program phase for 8 weeks twice a year (February to March and August to September):
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Facilitating training sessions - discussions, presentations, workshops - with participantsbased on best practices
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Providing key feedback on participant project work on short timelines, including on materials such as cost-effectiveness analyses, geographic assessments, theories of change, budgets, pilot plans etc.
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Mentoring participants directly in 1:1 calls and chats
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Guiding participants through two intense in-person weeks in our London office, including in their co-founder and charity idea testing and decisions
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Towards the end and immediately following the program:
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Helping participants develop our raw researched top nonprofit ideas into organisations ready to implement a first pilot within mere months of graduating
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Advising participants on key decisions regarding their charity and providing encouragement and support to get their project proposals across the finish line in time for the seed network funding circle to award seed grants
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Connecting graduates with suitable mentors from our network and identifying, engaging, and onboarding new mentors
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Alumni/Community Management & Development - 40%
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Identifying, championing, and, where suitable, delegating post-program support initiatives that would improve charity outcomes (e.g., speed, likelihood, and size of impact)
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Creating opportunities for connection, collaboration, and cross-learning of our growing alumni and extended community
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Managing a growing extended community of mentors, advisors, and service providers that could support our charities at different stages of their development (e.g., seed, pilot, scale-up, external evaluation)
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Managing shared digital knowledge and communication bases like our resource hub and 300+ member slack community
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Evaluating opportunities and focusing on the most impactful ones
Program Improvement / M&E - 20%
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Carrying out and improving our internal program monitoring & evaluation:
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Collecting and assessing feedback from participants and alumni
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Prioritising areas for improvement
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Brainstorming and deciding on solutions
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Implementing or delegating improvements
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Identifying priority gaps in program curriculum and structure based on M&E, proactive research, and later charity outcomes
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Designing or adapting existing content, including applied projects, workshops, or written material, to support program goals
FUTURE GROWTH TRAJECTORIES
This is a senior role within AIM, but future growth and expertise development trajectories for excelling hires could look like:
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Focusing on charity strategy development and advising: a hire with more experience and expertise in launching, piloting, and scaling could play a more active hand in revamping our content and mentoring charities on their strategies from the outset; i.e. advising closely on plans, giving more feedback on early project plans, mentoring directly post-program, etc.
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Leaning into building out a thriving alumni ecosystem: optimising our post-program coordination, expanding our partnership work, spending more work on post-program content and community, coordinating our networks of alumni and mentors, creating digital/in-person events, and other strategies to help our charities and their staff reach & expand their potential
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Becoming an expert in M&E: playing a heavier role in the impact assessment & optimisation of Charity Entrepreneurship as the key impact arm of AIM. This would involve more collaboration with our research and recruitment teams to improve our systems and feedback loops, and/or our M&E specialist working to create early internal evaluations of our charities and later external evaluations
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(At some point) going through our Charity Entrepreneurship Incubation Program themselves as a participant, bringing all the built skills and expertise to bear in their own nonprofit
ABOUT YOU
The role is most suitable for a mid-level professional (3-5+ years of experience) with a background in running programs or nonprofit organisations. An ideal candidate may bring experience in launching and implementing new or early-stage programs or in conducting earlier stage intervention research or monitoring & evaluation work, particularly in LMIC contexts. The applied experience will be invaluable in training, pairing, and advising the next generations of incubatees who are aiming to launch some of the most impactful nonprofits in the world.
We expect excellent candidates will meet many (but not all) of the criteria below. We encourage you to apply even if you do not meet all of the listed characteristics. In the past, we've offered positions to applicants who demonstrated strong overall potential, providing training to address skill gaps. We prioritise high general ability, a strong work ethic, and alignment with our values, methods, and approach to maximising global impact over specific prior work experience or backgrounds. We sketch a picture of potential ideal candidates to give a more concrete sense of what particularly strong candidates might look like, not to discourage interested readers from applying.
THE IDEAL CANDIDATE
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Personality traits:
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Conscientious and organised
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Has a bias toward action
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High emotional intelligence
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Calm under pressure when others around them may feel stressed out (i.e. program participants making important decisions)
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High standards and a constant desire to improve
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Excited to ruthlessly focus on only the most effective tasks
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Highly collaborative, low personal ego
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Keen to give and receive feedback
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Quick and self-driven learner
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Excited to advise and learn across a range of cause areas and interventions (global health & development, animal welfare, policy…)
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Competencies / abilities:
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Highly organised and autonomous, able to run projects with many moving and constantly changing parts from start to finish and call in external input or support where needed
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Generalist, with a good balance of “people” and “project” skills
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Can sensitively deliver critical feedback and nudge participants into more impactful directions while leaving them feeling optimistic and motivated
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High cultural sensitivity (our participants are from all over the world) and ability to flexibly communicate with a wide range of stakeholders (e.g., potential candidates, mentors, funders)
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Able to analyse and synthesise information from a range of quantitative and qualitative sources (e.g., putting together ideal co-founder pairings on the basis of numerical information from surveys and program project performance ratings plus qualitative information from 1 on 1s)
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Experience / technical skills:
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Interest in and knowledge about the charity sector and a sense of key factors that make organisations successful
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Deeply results-focused and impact-minded
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Some prior experience with interventions and sectors from our key cause areas of global health & development, animal welfare, and policy, or occasional exploratory cause areas (e.g., biosecurity and meta charities)
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Has some basic familiarity with a range of sources of (especially empirical, quantitative) evidence and can (learn to) both teach and advise on them
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Desirable Skills and Experience Include:
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Experience delivering programs in nonprofit or government settings, ideally in LMICs
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Experience in founding or working at early-stage organisations
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Foundational (empirical, nonprofit) research literacy
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Basic quantitative and spreadsheet skills
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Knowledge of Global Health & Development and/or Animal Welfare and/or the EA space and an existing network in one or more of these
WHAT WE OFFER
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A job with a large, tangible impact on the world - your work will attract and select the founders of new field-leading charities and for-profit companies, as well as high-impact researchers and AIM staff
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High levels of intellectual challenge, autonomy, variety, and learning on the job
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An informal, fun, warm, and supportive work environment with high talent density. Our office in East London houses about 50% of our staff, dozens of charity founders and staff, and hosts a range of co-working opportunities and social events for the wider impactful entrepreneurship London community
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Become a part of our international network of ambitious, driven entrepreneurs and highly talented philanthropic professionals
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A true start-up culture, including low bureaucracy, a quick and collaborative work spirit, and high levels of talent density
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Significant opportunities to attend events and conferences to represent AIM, including international travel
BENEFITS
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A flexible working schedule, 30 paid days off per year, and unlimited sick leave
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UK visa sponsorship, if needed, as well as support with moving costs if relocating to London
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An annual costs-covered retreat to bring our whole team together to celebrate our achievements
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A workspace in our vibrant central London office, which is a hub for our program alumni and high-impact organisations/professionals
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Parental, dependents, and compassionate leave schemes
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A range of other benefits, including a payroll giving scheme, staff tenure donation scheme, contributions towards professional development and IT costs, and a workplace pension
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We are open to discussing specific personalised perks or benefits that may enhance your work experience
APPLICATION PROCESS
Our application processes aim to be highly predictive, time-effective, and informative for you. Our process consists only of stages that our best evidence suggests are predictive of success on the job (such as test tasks) rather than more common but less predictive stages (such as cover letters). We only invite candidates to the next stage if we think they have a good chance of passing it, and take care to choose tasks and interview questions that will also give you a good sense of the role and our culture.
Applicants will be asked to complete the following stages:
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Submitting our general application form (30 minutes to 1 hour),
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A general test task (2-3 hours) with the top 10 to 30 candidates,
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An initial interview (15 minutes) with the top 10-20 candidates,
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A test task simulating the work you would do in your role (2-3 hours) with the top 5-15 candidates,
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A final, more in-depth interview (~60 minutes) with the final 2-5 candidates.
We will also conduct a reference check before making an offer. Each stage typically takes 1-2 weeks from the end of the application deadline, and we hope to make an offer within ~8 weeks of the application deadline. Ideally, the candidate will begin onboarding as soon as possible after an offer is made. We strongly prefer candidates to join the team by January 2025, but we would consider a different date for an ideal candidate.
We help you find and transition to a high-impact career with comprehensive support, removing barriers and accelerating your journey to maximize good.
We are looking for a Senior Project Manager to coordinate an 18-month project exploring how we can operationalise a new in-work poverty benchmark for employers in London. This benchmark, developed by the Social Market Foundation, has the potential to improve the lives of low paid workers, building on the success of the Living Wage campaigns
The in-work poverty benchmark project is a new and exciting pilot project at the Living Wage Foundation. We want this person to build a case for employers going further than our existing accreditations and taking a more holistic approach to tackling in work poverty. This role would help us develop the pilot through employer case studies and extensive stakeholder engagement with a view to launching a new vehicle to recognise employers who adopt the in-work poverty benchmark.
Three key parts of the role would be working with:
- Our Membership team and our Operations and Insights team: to scope out and enhance their capacity to support employers to implement the benchmark through e.g. workshops, provision of guidance and /or new ways of working with employers.
- The cross organisational Making London a Living Wage City (MLLWC) team to build upon the successes and networks of this project and align where helpful to encourage London employers to go further
- London based community organisers to ensure that the experiences and stories of low paid workers are a primary driver of the case for change and how we develop this work.
The ideal candidate would be a proactive and experienced project manager with experience of building and implementing new products, projects or services. They should have excellent communication skills and a track record of engaging diverse stakeholders and building a network.
Living Wage Foundation
The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage. Other projects include Parent Action and Sponsor Refugees to add depth to the impact of Citizens UK’s work.
The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each October ahead of Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers.
The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for 475,000 low paid workers. Over recent years, the Living Wage Foundation has built on the success of the real Living Wage by creating new responsible employment standards – Living Hours and Living Pension – for those employers who want to go further and provide the security workers need now and in the future.
Main Responsibilities
Contribute to the achievement of the LWF and CUK’s strategic aims
· Work with the Living Wage Foundation team to embed this project into the wider work and strategy of the Foundation, and to identify and share learning from across our projects on how to mobilise employer action to tackle poverty.
Develop and manage external relationships
· Develop and implement a stakeholder engagement plan to support and promote the project.
· Manage strong relationships with the project partners and funders to involve and update them on the project as required.
· Progress our existing partnerships whilst proactively securing new partnerships with organisations that can help promote and build demand for the in-work poverty benchmark.
· Develop a wide-ranging network of stakeholders with an interest in this project, finding ways to involve them in its development.
· Coordinate and manage a project working group of senior Living Wage Employers, in work poverty experts and employee stakeholders.
Build and manage projects and achieve work targets effectively
· Set up, manage and evaluate a set of action pilots with employers, low paid employees and relevant experts to develop and test the in-work poverty benchmark and the standards within it.
· Design and develop the recognition mechanism and support programme for employers who sign up to the in-work poverty benchmark.
· Provide regular progress reports and deliver agreed project milestones including events, reports and other agreed outputs.
· Oversee the project being integrated into our CRM system and developing robust project management systems.
Learning, expertise, wellbeing and inclusion
· Conduct desk research, stakeholder interviews and organise events as required to inform the project. Manage research partners to conduct additional research as required.
· Monitor, review, evaluate and write up pilot progress with each employer using qualitative and quantitative evaluation methods.
· Working with others to identity and share learning on how to mobilise employer action to tackle poverty, considering this in the development of the in-work poverty benchmark.
· Develop and host employer facing events to gain insight and test appetite to support the development of this work.
· Design and facilitate employer workshops and employee focus groups to identify best practice and shared learning.
· Produce a final report and recommendations for how the work might be taken forward at the conclusion of the project, presenting this to relevant stakeholders.
Communications
· Oversee the collation and dissemination of research and evidence to build the case for the in-work poverty benchmark. Work with the Living Wage Foundation Communications and Research team to enable this.
· Develop the support we offer Living Wage Employers that are interested in implementing the in-work poverty benchmark and lead the production and design of research reports, toolkits, best practice guides and other resources.
· Promote the Living Wage Foundation to build our reputation as a leader in good work practices for low paid workers, including launching research and reports and celebrating progress made.
· Represent the Living Wage Foundation at meetings, events and conference to build awareness and support for our work.
Develop and manage internal relationships:
· Build and manage strong relationships across the LWF and wider Citizens UK teams for effective collaboration and to support development of this work.
· Work closely with community organisers in London to ensure the voices of low paid workers are a leading influence on this project.
· Contribute to the LWF and Citizens UK Senior Management meetings and cross organisational working groups.
Generate income and resources
· Oversee the development and implementation of an employer fee structure for the in-work poverty benchmark vehicle.
· Work with the Head of Business Development and Policy to produce a sustainable fundraising strategy for this work whilst developing relationship with potential funders.
· Oversee the creation of proposals to secure funds from corporate partners and attract funding from grants or donations to support ongoing work.
Key Skills
EXPERIENCE AND QUALIFICATIONS
Essential (E), Desirable (D)
Experience of building consensus between diverse stakeholders to drive progressive change (E)
A track record of developing mutually rewarding corporate and /or third sector partnerships to deliver project objectives (E)
Primary research skills with experience of conducting evaluations and an ability to develop surveys, analyse data and conduct focus groups (D)
Experience of conducting secondary research and writing reports (E)
Understanding of the importance of good research design (D)
Previous experience of developing and implementing new products, projects or services (E)
Experience of securing funds to deliver and scale up projects (D)
KEY SKILLS AND KNOWLEDGE
Excellent project management skills with the ability to juggle a wide range of competing demands (E)
Exceptional interpersonal skills with the ability to build relationships, lead, influence and motivate others (E)
Strong communication skills with the ability to engage and work effectively with a diverse range of stakeholders, including senior business leaders (E)
Strong report writing skills and ability to share and disseminate knowledge with project partners (E)
An ability to take initiative and work independently across different teams (E)
Understanding of anti-poverty policy and campaigning (D)
PERSONAL ATTRIBUTES
A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
A strong commitment to the Living Wage campaign and principles of Citizens UK (E)
Application Procedure
At Citizens UK, we use Applied, an applicant-tracking recruitment system. Applied aims to overcome unconscious bias in recruiting. Often the Hiring Team will not see your CV as part of the shortlisting process and instead ask questions to test skills needed for the role. The responses are anonymised and reviewed by the panel. The Applied platform also asks some demographic questions before you start your application. Citizens UK cannot see individual demographic responses, only summary statistics to monitor our candidate pool for balance. Applied aims to give an equal chance to be hired irrespective of background. Candidates can opt out of answering the demographic questions.
We are committed to being an inclusive employer. In line with our inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, disabled people, and people of faith to better represent the communities we work in. We also strongly welcome applications from people who have lived experience of low pay and poverty. For questions and reasonable adjustments regarding your application, including information in a different format, or our recruitment process, please contact us.
Many of our employees enjoy flexible and hybrid working, and we are open to adapting/flexing our roles to embrace a diverse workforce. If you are interested in a particular vacancy and wish to discuss flexible working, please contact us.
Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
Applicants must have the right to work in the UK as Citizens UK is unable to sponsor visa applications. Our community organisers work in the community and their employment is subject to satisfactory standard/enhanced DBS checks.
The client requests no contact from agencies or media sales.