Immigration Jobs

Finance Assistant (full time employment contract)
£31,000 pa; 7.5% pension contribution by St James’s with 0.5% contribution by the employee; 25 days annual leave plus public holidays

St James’s, Piccadilly is seeking someone who has at least 2+ years experience working in finance or similar role, who has a strong knowledge of MS Office Suite and XERO with particularly extensive experience of using Microsoft Excel and financial modelling skills. A certified accountancy qualification or studying towards one is essential. 
This new role has been created as part of a review concerning St James’s partnership with St Pancras Church Euston Road.

St James’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. 

St James’s actively welcomes applications from people who are currently underrepresented in our community including people with global majority heritage, people with lived experience of poverty and people who identify as LGBTQ+. 
Role description and person specification and application form (referee information required) can be downloaded from our website.

Closing date for applications is midday Monday 28th April 2025. Interviews will be held on-site at St James’s Piccadilly and are planned for Thursday 8th May 2025. Aiming for a start date as soon as possible.

Contracted Weekly Hours:37.5. Monday to Friday 9am-5pm.

Contract type:12 months

Salary:                                  £24,258 per year

Annual Leave:                      25 days annual leave plus 8 bank holidays per annum

Location:                                Based in Bournemouth, for regular travel across BCP with travel across Dorset likely. Hybrid working option when not on visits.

International Care Network (ICN) is a Christian charity whose aim is to help to rebuild the lives of asylum seekers and vulnerable migrants. The resettlement team work closely with local authorities and other organisations to support families on government resettlement schemes to find their feet, build healthy relationships, and successfully integrate into our community. We are looking for an experienced support worker (ideally one to be a male, but open to all applicants) to support individuals and families under all relevant government resettlement schemes (predominantly Afghan, but not limited to), who have been resettled in Bournemouth, Christchurch and Poole (BCP) and Dorset. ICN provides benefits to staff including:

• Company pension scheme.
• Travel costs paid for at 45p per mile, not including travel to and from work.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

We’re looking for an analytical, detail-oriented professional to join our senior management team as Finance and Operations Manager. You’ll ensure the smooth operation of our financial and legal aid reporting processes and manage office contracts across our three locations.

Salary: £38,700 per annum, plus 4% pension contributions
Reports to: CEO, Trustees, Finance Board of Trustees, and SMT
Term: Permanent, Full-time (35 hours per week)
Based at: SWLLC’s Croydon Office / Hybrid working available

For more details, please see our application pack. 

To apply, send us your CV and covering letter (no more than two pages of A4), clearly outlining how you meet the person specifications and why you would like to join South West London Law Centres.

Applications without a covering letter will not be considered.

Closing date: 5 pm on 02/05/2025

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm

Contract Type: Fixed contract till Dec 2027

Annual leave: 25 days annual leave plus 8 bank holidays per annum

Salary: £26,000 – £28,000

Location: ICN office in Bournemouth

International Care Network (ICN) is a Christian charity whose aim is to help to rebuild the lives of refugees, asylum seekers and vulnerable migrants. We are seeking a passionate, innovative and committed Wellbeing Coordinator to lead the development and implementation of a new wellbeing service designed specifically for refugees and asylum seekers in Bournemouth, Christchurch and Poole (BCP) and other parts of Dorset. The ideal candidate will have a strong understanding of the challenges faced by refugees and asylum seekers together with a mental health/wellbeing qualification and/or equivalent experience.  They will be dedicated to providing warm, welcoming, culturally-sensitive and person-centred mental health and wellbeing support. They will work pro-actively and collaboratively with ICN service users, staff, partners and local services to co-develop, deliver and evaluate a local service that enables individuals to build resilience and agency on their recovery journey. They will be confident in providing trauma-informed support and guidance including referral to counselling and other services, particularly for those who experience barriers in this process.

The role is funded by the National Lottery Community Fund until December 2027 and has the Lived Experience support of Dorset’s leading charity in this area, the Dorset Mental Health Forum (DMHF).

ICN provides benefits to staff including:

• Company pension scheme.
• Travel costs paid for at 45p per mile, not including travel to and from work.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

About Us

For over 145 years, Leeds Jewish Welfare Board has provided support to the Jewish community and North Leeds community as one of North Leeds’ most established Social Care Charities. Our vision is to positively change lives and we do this by delivering an extensive range of community support and registered care services to over 1,000 people every month.

We run a vibrant and dynamic community centre offering a full weekly timetable for adults and children, as well as a wide variety of food options. Throughout the year we hold festival celebrations, fundraising and social events.

Role Summary

We are seeking an enthusiastic and creative Activities Coordinator to join our team. The successful candidate will be responsible for planning, organising, and leading a wide range of activities and events that enhance the physical, emotional, and social well-being of our service users. The Activities Coordinator will work closely with service users, staff, and volunteers to ensure that all activities are tailored to meet individual / group needs and preferences, while also fostering a sense of community and engagement.

Key responsibilities

• You will design and implement a diverse program of activities, including arts and crafts, recreational outings, social events, and physical exercises.
• You will regularly assess the interests, needs, and abilities of service users to ensure activities are person-centred and inclusive.
• You will encourage and motivate service users to participate in activities, ensuring that everyone feels valued and included

Requirements

• Previous experience in a similar role, particularly within a social care or community setting.
• Strong organisational and planning skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with a genuine passion for working with vulnerable individuals.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

About Us

For over 145 years, Leeds Jewish Welfare Board (LJWB) has been at the heart of the North Leeds community, offering vital support and social care services. Our Marjorie & Arnold Ziff Community Centre is a vibrant hub that brings over 1000 people together every month through inclusive events, engaging activities, and a welcoming space for all. From our lively café that offers a variety of Kosher food options, to our well-loved community programmes, we are dedicated to positively changing lives.

Role Summary

We are seeking a creative and dynamic Marketing, Media and Events Officer to join our team. You will be working closely with the PR & Marketing Manager to create engaging content for the company website, social media, blog and email. 

The marketing lead will also be responsible for in house events, managing and booking advertising as well as maximising local PR opportunities through good copywriting and relationships on the ground.

Key responsibilities

• You will support the PR & Marketing manager with the implementation of the marketing plan.
• You will ensure the integrity of the business’ brand(s) Leeds Jewish Welfare Board and Leeds Kosher Kitchen and deliver a high-quality approach consistent with the brand positioning.
• Crafting engaging content for our website, blog, social media, and email marketing, including the creation of video content.
• You will maximise local PR opportunities, including the creation and circulation of press releases, cultivating key relationships, and maximising the impact of events.

Requirements

· 2+ years of experience in a marketing-related role

· Strong copywriting and proofreading skills

· A confident and creative communicator

· Experience with Mailchimp, WordPress, and social media tools

· Knowledge of AI-powered content creation to enhance marketing strategies

· Organised, detail-oriented, and full of ideas!

· A confident, enthusiastic and accurate communicator both verbal and written.

· Strong copywriting and proof-reading skills

· High level of organisational skills with great attention to detail

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

· Experience of marketing tools such as mail chimp, WordPress, Facebook and other social media channels.

· Ability to use AI to help generate content and ensure high accuracy of work.

West Yorkshire Pathfinder Partnership (across Calderdale, Bradford, Leeds, Kirklees, Wakefield)

Would you like to be part of an exciting West Yorkshire-wide pilot programme supporting individuals, families and children through the Family Court process?

Are you ready to make a meaningful impact through supporting domestic abuse survivors, ensuring their voice is heard in the Family Courts?

West Yorkshire Pathfinder Partnership (WYPP) is to be launched as a 12-month pilot, following successful programmes in other UK areas. Staying Put are proud to lead this partnership of 5 exceptional providers of domestic abuse services; Leeds Domestic Violence Service represented by Leeds Women’s Aid and Behind Closed Doors, WomenCentre, Pennine Domestic Abuse Partnership and Wakefield Domestic Abuse Service.

We are now looking to set up our team of dedicated and passionate Family Court IDVAs. There are vacancies at all partners for this post, the salary will be the same across the partnership, however the terms and conditions may vary.

The locations for this role will be Bradford, Calderdale, Kirklees, Leeds or Wakefield. You will be employed by one of the above organisations and be based in one location, however there is the need for flexibility and expectation of travel across all areas, at times.

About the role

This role will play a crucial part in supporting individuals, families and children through the family court process as part of the Pathfinder programme. Working as part of a strong multi-agency team across the courts of West Yorkshire, you will ensure the voice of the survivor informs every stage of the process. Using a client-led and trauma-informed approach, this role provides high-quality advocacy support to survivors of domestic abuse.

• Various hours available – 22.5 hours over 3 days, 30 hours over 4 days or full-time at 37.5 hours over 5 days, Monday to Friday 9am to 5pm
• £27,898 – £28,898 FTE per annum, depending on qualifications and experience.
• 12 month fixed-term contract initially. There is the possibility of extension, depending on successful outcomes of the pilot.

About you

We’re looking for someone organised, non-judgemental, and passionate about helping and supporting our service users. If you have experience in advocacy, supporting vulnerable people in a domestic abuse arena and have a strong understanding of trauma-informed care, we want to hear from you. We are looking for someone with ability to work collaboratively in a dynamic team environment and who has experience of report writing and excellent listening skills. Apply now and be a part of something meaningful!

Women only – ** Due to the nature of this role, we will only be accepting applications from women under schedule 9 (part 1) of the Equality Act 2010**

Welfare Rights Adviser & Triage Officer

Salary £32,445 per annum ( £19,467 pro rata for part time) - subject to skills and experience 

Hours of work 22.5 hours a week over three days (initially a 3 month temporary contract). Hybrid working for the foreseeable future with regular attendance to the office at least 2 days a week at Royal Free Charity, The Pears Building, Pond Street, London, NW3 2PP and Royal Free Hospital- Support Hub.

Our vision

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

What we do

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care. Our volunteering, support hub, and complementary therapy teams enhance the hospital journey for all patients – whether they live locally or come from further away to access the trust’s specialist services. Our support of the RFL workforce enables staff to perform at their very best. Spanning individual professional development and training through to organisation-wide interventions, our initiatives bolster employee resilience and mental health so staff can achieve the best outcomes for patients. We fund ground-breaking research with the potential to change people’s lives, whether it’s through our grants programme or delivering major capital funding appeals.

Our approach

We are a solution-focused strategic partner to the RFL, helping our hospitals to go further and faster than the NHS could do alone. We believe funding decisions should be made based on strategic priority and impact, with a strong focus on co-production.

The Royal Free Charity (the charity) invests in:

- enhanced support for patients

- vital support for our staff

- ground-breaking research and innovation

- cutting-edge medical equipment

The generosity of our donors, fundraisers and volunteers enables us to do this.

The charity, which employs over 90 people, is working towards becoming an employer of choice.

The role

The welfare rights adviser & triage officer will report to the welfare rights supervisor.

Welfare and benefits casework (approximately 50% of the role) and Triage officer (approximately 50% of the role).

In this role, you will triage all referrals we get into the Support hub and take a small number on as casework.

You will be supporting people affected by long term health issues with financial challenges, supporting with benefit and housing advice, and referring on for further support where appropriate. 

The team

The support hub department is here to support people affected by long term health conditions (patients and carers), to help them with the practicalities of living with a chronic condition; to improve wellbeing and quality of life. 

We are here to transform patient experience and staff experience and change lives for the better.

We aim to play our part in addressing inequalities in health, through supporting with the wider determinants of health (e.g., finances, housing); areas which can have a direct impact on someone’s health outcomes and recovery. Through doing this, we support the NHS and Royal Free London NHS Foundation Trust staff, stepping in where they may not have the time or expertise.

Principal accountabilities / responsibilities: -

Welfare and benefits casework (approximately 50% of the role) and Triage officer (approximately 50% of the role)

Triaging:

· To provide an efficient and effective system to support referrals and enquiries into the support hub welfare rights advice service.

· To assess eligibility of referrals and enquiries, according to set criteria

· To triage referrals into the service (usually patients referred from Royal Free Hospital clinicians), assessing individual situation and level of need).

· Offering one-off advice based on circumstance, providing accurate, up to date information

· To allocate those with the highest level of need for ongoing case work to an adviser

· To develop and maintain effective working relationships and referral systems, with a broad range of service providers.

· To refer or signpost people to other services where required 

· Establishing trust, effectively responding to clients going through challenging times. 

· Making sense of information, using your skills as an adviser to establish where and how help is needed for each individual.

· Give value to the resources of the client who is accessing support, helping to focus on a positive client journey.

· A small number of those that you triage, you will take as casework.

Welfare and benefits casework

· To provide welfare rights advice and casework for people affected by long-term health conditions, including inpatients, outpatients, and carers.

· To work two days per week on site, mainly based at the Royal Free Hospital or the Royal Free Charity officer

· To provide advice and support on welfare benefits, housing matters (that do not require a solicitor), and non-FCA regulated debts.

· To check whether clients are in receipt of all the benefits they are entitled to and help them claim relevant benefits.

· To help clients understand benefit decisions and challenge them (where appropriate) by way of mandatory reconsiderations and appeals.

· To help clients ensure they keep to their responsibilities in respect of their benefit claims, for example by notifying any relevant changes of circumstances.

· To refer or signpost clients to other agencies or departments as appropriate, e.g., housing solicitors; community care cases involving social services and NHS duties, FCA-regulated debt and immigration services.

· To signpost or refer to other services that might be valuable to a client such as condition specific charities, mental health support, or offerings in the local community that would improve their health and wellbeing.

· As part of this role, there may be some advice given to NHS staff.

· There may also be some involvement in new advice projects

Working with others

· To provide a combination of face-to-face and telephone appointments.

· To ensure that people accessing the service feel welcomed, valued, and understood.

· To provide first class customer service to all enquiries, including staff, patients, and carers of the Royal Free London

· To effectively support RFL hospital staff, feeding back to referrers, and focusing on building positive relationships across the Trust.

· To engage effectively with casework supervision, including by keeping accurate, up-to-date records on the case management system and following internal team processes

· To work with the support hub team members, offering peer support, sharing learnings, and participating in team meetings

· To build effective working relationships with staff in other departments of the Charity

· To build good working relationships with other relevant organisations, and to liaise and establish contact with relevant national and local agencies and services.

· To maintain up-to-date knowledge of external agencies and changes in legislation, policies and practices and adapt and share this information as appropriate.

· Safeguarding – to be aware of your duty to protect individuals to live free from abuse, harm and neglect, and to follow correct internal policies and procedures where you have concerns for an individual.

Administration

· To provide a high-quality service that is personal, responsive and sensitive, ensuring confidentiality and adhering to the Data Protection Act 2018 and GDPR.

· To maintain case records for all client contact, to enable the continuity of casework, ensuring an accurate and up to date case work system, using our case management system ‘Advice Pro’, following the advice team processes and keeping to the ‘terms of service’ we send to clients.

· To maintain the diary for booking appointments and follow-up actions, using the case management system.

· To respond to phone and email enquiries from clients and third parties, in a timely manner.

Person Specification

Qualifications

· CSE/GCSE in Maths and English or equivalent

Experience

• Extensive experience working in a welfare-rights related role and independently (Essential).
• Managing your own case load, supporting people with a range of welfare issues including benefits (applications, mandatory reconsiderations, appeals) and housing issues.  (Essential).
• Experience of working with people affected by long term health conditions would be beneficial, as well as an understanding of the issues and challenges they face.
• To have experience using a case management system; proficiency with Advice Pro would be advantageous.

· Not for profit or NHS experience would be helpful.

Skills & knowledge

• Up-to-date knowledge of welfare benefits and rights, housing and debt (considering what matters must be referred on)
• To have excellent communication skills, including: 
  • Outstanding listening skills
  • Effective verbal skills, while adapting your approach to different audiences
  • Excellent written skills
• The ability to empathise and support people going through difficult times
• To be able to deliver a high quality of customer service to agreed timescales; and
• To be highly proficient in carrying out independent and varied case work
• Excellent IT skills, including a thorough knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
• To have an outstanding eye for detail and accuracy.

· The ability to prioritise, organise and manage workload effectively whilst dealing with unplanned interruptions.

• Awareness of other pathways and services available to signpost or refer people.
• To have excellent numeracy, literacy, and administrative skills.
• To be willing to continue updating own knowledge and skills, including learning of new systems where required. 
• To be self-confident and willing to take responsibility.
• Gaining insight from your role to inform the RFC’s contribution to national conversations.

· Able to deal with sensitive information in a confidential and professional manner.

· Understanding of the role of health and social care services and pathways would be helpful

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

The recruitment process

To apply for this post send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification. 

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Thursday 10 April 2025, midnight

Interview date: Tuesday 22 April 2025/Wednesday 23 April 2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

- You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect

About Refettorio Felix

Refettorio Felix is a vibrant community kitchen and dining space that provides high-quality, nutritious meals to vulnerable people in London. As part of a global initiative founded by Chef Massimo Bottura and Food for Soul, we transform surplus food into delicious, dignified meals while fostering inclusivity, sustainability, and social impact.

Role Overview

We are seeking a passionate and experienced Head Chef to lead our kitchen, ensuring every meal served is nutritious, creative, and in line with our commitment to sustainability. This role requires exceptional culinary skills, strong leadership, and the ability to adapt daily to an ever-changing supply of surplus ingredients. You will manage kitchen operations, oversee stock control, lead volunteers, and collaborate with guest chefs to create inspiring menus.

Key Responsibilities

Menu Creation & Food Preparation

• Design and execute daily menus based on surplus food donations, ensuring variety, nutrition, and creativity.
• Planning and preparation of large volume dishes on a daily basis- cooking in excess of 130 meals per day
• Innovate with limited ingredients, thinking on your feet to create high-quality, well-balanced meals.
• Collaborate with guest chefs and enable kitchen takeowvers, incorporating different styles and techniques into the menu.
• Maintain a warm and inclusive dining experience, ensuring meals are prepared with care and dignity.

Stock Control & Kitchen Management

• Oversee stock management, stock control, and stock rotation, ensuring efficient use of ingredients while minimizing waste.
• Implement best practices for food safety, hygiene, and kitchen organization.
• Work with suppliers and donors to optimize food deliveries and storage.
• Keep accurate records of stock levels, food usage, and kitchen operations.

Team Leadership & Volunteer Engagement

• Lead and inspire a team of kitchen staff and volunteers, fostering a positive and collaborative culture.
• Train and mentor volunteers with varied levels of kitchen experience.
• Ensure a supportive and structured environment where volunteers feel valued and engaged.

Sustainability & Food Waste Reduction

• Maximize the potential of surplus ingredients through creative menu planning and careful stock management.
• Develop and implement strategies to reduce food waste and improve sustainability practices.
• Champion our mission of dignity and inclusion by making the most of available resources.

What We’re Looking For

• A qualified and experienced chef with a strong background in professional kitchens, ideally in community-focused or sustainability-driven projects.
• Experience in cooking large volumes of food on a daily basis 
• Strong leadership and team management skills, with the ability to mentor and inspire a diverse group of staff and volunteers.
• A passion for innovation in menu design, with the ability to create exciting, well-balanced meals from unpredictable ingredients.
• Excellent stock control, stock management, and stock rotation knowledge to ensure efficient kitchen operations.
• Ability to think on your feet and adapt quickly to daily ingredient variations.
• Commitment to high standards of food safety and hygiene (Level 3 Food Hygiene certificate or willingness to obtain).
• A warm, compassionate approach, aligned with Refettorio Felix’s mission of dignity and inclusion.

Benefits

• A unique opportunity to make a real difference in the community through food.
• Being part of an inspiring global initiative tackling food waste and social isolation.
• A Monday – Friday, 8 AM – 4 PM schedule, with no weekend work.
• A supportive and collaborative working environment.

MHC plays a vital role in addressing the local challenges relating to homelessness and hardship in the borough of Maidstone, Kent. Our Food Bank provides essential supplies to households forced to choose between heating and eating, especially during the harsh winter months. The MHC Day Centre provides a vital refuge for individuals experiencing homelessness or at risk of losing their homes. Serving as a hub for essential services and support, the centre offers access to washing facilities, assistance with applications for benefits, jobs, and housing, and a nourishing home-cooked meal - all within a warm, friendly, and non-judgmental environment. Through these services, the centre helps restore dignity and stability to those in need. Meanwhile, our supported accommodation steps in where local councils may struggle to provide housing, helping individuals find long-term, stable solutions to their situation. We have been supporting the local homeless community for over 30 years and remain committed to continuing this vital work.

We are seeking a Manager to run our Day Centre and oversee the Food Bank and Goodsell House, our 10 bedded supportive housing unit

.

You will manage a small, dedicated staff and volunteer group who provide ongoing support to homeless people, with the aim of moving them on to permanent accommodation wherever possible. 

You will need effective leadership and management skills and will benefit from structured support from our Trustee group.

The working hours are 8am – 2.30pm and starting salary is £29K per annum, with a review after 6 months.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is a pivotal role within individual giving. Helping to plan and develop fundraising strategy and budget management, as well as being responsible for delivering campaigns of significant scale and generating income both now and for the future.

As part of the team generating £15 million per annum, the successful candidate will be responsible for acquisition and retention communications that talk to thousands of individuals. In addition, building relationships with supporters across a wide range of marketing channels (including face-to-face, DRTV, direct mail, digital) and different activities, and driving vital income to support the charity’s research and care objectives.

With a large range of activity coming up, individual giving income growing strongly, and investment secured for the future, this is an exciting time to join and contribute to a passionate, experienced and effective team.

About you

You’ll have good experience of running direct marketing activity to generate income, working with suppliers and at scale to solicit funds from tens of thousands of supporters.

A well organised person with excellent communication skills, you’ll be managing relationships with key external agencies and in house stakeholders to deliver complex, multi-faceted campaigns while closely monitoring and managing significant expenditure budgets. You’ll also have a real focus on monitoring key campaign metrics to optimise performance.

Working across email, online, telemarketing, direct mail, door to door and private site, you’ll understand supporter motivations, and how to increase supporter engagement. Testing and evolving our campaigns to best fit what works for our supporters and ensuring that our brand ethos is at the heart of all communications.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role will be based in our London office, however, in line with our hybrid working practice, full-time staff members may choose to work up to 3 days per week from home. 

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on 22 April 2025

Interview date Week commencing 28 April 2025

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is a brilliant opportunity to inspire our amazing supporters to fundraise for Breast Cancer Now. Your focus will be to develop marketing plans and campaigns for products across the community & events portfolio; from our flagship fundraising event the Pink Ribbon Walks and unique challenges such as Night in the Wild through to third party events such as the London Marathon and Great North Run. You’ll also work on the marketing of our community fundraising activity including DIY fundraising and in-memory giving.

It's an exciting time to join Breast Cancer Now, the charity is growing and the community & events programme continues to see incredible performance. Reporting into the senior marketing manager of community & events, you’ll be joining a collaborative and supportive team with great camaraderie where you’ll have the opportunity to develop in your role.

You’ll help to create engaging and compelling campaigns and communications to reach both new and existing supporters through digital and integrated campaigns. Working alongside the community & events marketing officer that you’ll line manage and the senior marketing manager, you’ll be planning, delivering and evaluating multiple campaigns at any one time; this variety and pace will enable you to gain great experience.

About you

You’re committed to raising money, have a passion for high-quality marketing, and want to work on some of the sector’s most high-profile products.

This role focuses on delivering integrated warm and cold marketing campaigns. Alongside the Marketing Officer and Senior Marketing Manager, you will develop and execute campaigns for our incredible portfolio of event marketing, inspiring tens of thousands to participate and raise millions for Breast Cancer Now each year. The role covers the full marketing mix, including paid social, email, print, direct mail, radio, and other relevant channels.

With strong marketing experience, you can skilfully plan and deliver campaigns across online and offline channels to reach targets. You have experience developing engaging direct response campaigns and excellent copywriting skills to create materials for different channels and audiences.

Passionate, creative, and detail-oriented, you bring exceptional project management skills and a drive to make a meaningful impact. You thrive in a fast-paced environment, working flexibly and adapting as needed.

Your project management experience enables you to oversee multiple campaigns while collaborating confidently with agencies, stakeholders, and teams to deliver quality work on time. A strong understanding of KPIs allows you to evaluate and optimize campaigns, applying insights to improve future performance. These skills also equip you to manage, support, and develop the Community & Events Officer.

This is an excellent opportunity to further develop your marketing skills in charity event fundraising. While experience in Community & Events fundraising is a bonus, we welcome applicants from other fundraising disciplines or relevant sectors.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

To support Breast Cancer Now’s commitment to a meaningful and positive induction process, staff members will be asked to consider coming into the office more frequently each week with their manager, team and line report, during their initial period of employment.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Monday 21 April 2025

First round interviews Wednesday 30 April and Thursday1 May 2025

Second round interviews Week commencing 5 May 2025

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is an exciting opportunity to work within our policy, evidence and influencing team to achieve change for people with breast cancer in the Midlands.

You’ll play a key role leading the development and delivery of our influencing work in the Midlands. The role will be part of our new regional policy and influencing function within the policy, evidence and influencing team at Breast Cancer Now. This new element of the team will enable us to continue to deliver our impactful influencing work at a regional level for people affected by breast cancer.  

You’ll maintain knowledge and expertise of breast cancer services and care in the Midlands which will inform our national policy positioning and plans, build our stakeholder relationships and influence change in the Midlands. in line with our strategic aims. This will include focusing on topics such as waiting times, screening, and secondary breast cancer.

About you

You’ll have a good understanding of the current health landscape in the Midlands, or across England, along with experience of working in a relevant stakeholder, strategic, influencing or policy role.

Along with strong strategic, analytical and communication skills, you’ll have a proven ability to build strong external relationships, and influence change within the NHS at a local or national level. You’ll have the ability to work well independently while managing a varied workload, and the capability to lead projects and work with teams across the UK.

Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role involves travel across the Midlands. Therefore, you can either be home based or office based at either our London or Sheffield offices if within reasonable commuting distance. 

If based in our London or Sheffield offices our hybrid working model allows you to work up to 2 days per week at home.

When applying

We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact Breast Cancer Now recruitment. 

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date 23 April 2025 at 9.00am

Interview date 1 May 2025

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.