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Closing in 5 days
Citizens Advice Merton and Lambeth, London (On-site)
From £29,500 per annum starting specialist salary, to £36,000, dependent on experience
Posted 1 week ago
Closing in 2 days
Central England Law Centre, Multiple Locations (On-site)
Up to £29,746 for Caseworkers and Up to £35,948 for Solicitors (depending on experience)
Posted 4 weeks ago
Refugee Legal Support, London (Hybrid)
£41,000 - £46,000 per year
Posted 2 days ago
Closing in 5 days
Citizens Advice Merton and Lambeth, London (On-site)
From £28,000 per annum, dependent on experience, for accredited Advisers
Posted 1 week ago
Hibiscus Initiatives, London (On-site)
£26,500 - £31,000 per year (starting salary negotiable up to the mid-point of the band, depending on experience)
Provide specialist support and advocacy to migrant women being released from prison or detention, empowering women to rebuild their lives.
Posted 1 week ago Quick Apply
Closing in 4 days
The Unity Project, Islington (Hybrid)
£45,500 per year
Posted 3 weeks ago Quick Apply
Closing today at 17:00
Hibiscus Initiatives, London (Hybrid)
£60,000 - £65,000 per year* *Salary negotiable up to the mid-point of the band, depending on experience
As Director of Operations, you will be responsible for the core Operations, Finance, HR and Data functions of the organisation.
Posted 1 week ago Quick Apply
Community Council for Somerset, Multiple Locations (Hybrid)
£31,829 per year
You will help groups representing & working with diverse communities to thrive, enabling people of all backgrounds to have fulfilling lives
Posted 1 day ago Quick Apply
Closing in 5 days
Refugee Legal Support, London (Hybrid)
55000-65000
Posted 1 week ago
European Network on Statelessness, London (Hybrid)
£32,808 per year
Seeking enthusiastic individual with a legal background to support our work to end statelessness in Europe.
Posted 1 day ago
Breaking Barriers, Manchester (Hybrid)
£24,000 - £26,500 per year
Posted 1 week ago Quick Apply
Medical Justice, Finsbury Park (On-site)
£40,000 per year pro rata
Posted 2 weeks ago
Body & Soul, London (On-site)
£32,500 - £36,500 per year
Lead the Fundraising team at Body & Soul as we develop a new model of charity to transform the lives of the most marginalised communities.
Posted 1 day ago Quick Apply
Page 1 of 6
London, Greater London (On-site)
From £29,500 per annum starting specialist salary, to £36,000, dependent on experience
Full-time
Contract (Fixed term until end-March 2025 with possible extension thereafter)
Job description

Hours: Full time (37.5 hours per week)

Contract: Fixed term until end-March 2025 with possible extension thereafter

Location: Primarily based in our Kennington office and outreach location around Lambeth

Salary (pro rata for part time):

From £29,500 per annum starting specialist salary, to £36,000, dependent on experience

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

 

Deadline: 6pm, Monday 6th January 2025

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

 

We are looking for an experienced adviser who has experience of delivering immigration advice for a minimum of two years and has OISC accreditation of level 3 (or equivalent).

Main duties and responsibilities

  • Provide advice and casework (face-to-face, phone and email) on immigration (up to including OISC level 3) to clients

  • Provide ongoing support as required (up to OISC level 3)

  • Offer support and guidance to our level 1 OISC immigration adviser

  • Identify if client requires help with other advice-related issues and refer to Advice Supervisors as appropriate 

  • Deliver service awareness and immigration training sessions to charity team

  • Work to own initiative, whilst proactively receiving support from service and other CAML colleagues as necessary

  • Identify and escalate serious problems and emergencies appropriately

  • Use excellent interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

  • Follow-up on actions relating to cases as appropriate

  • Produce monitoring reports as required

Monitoring Quality and Case Recording

  • Ensure that all client interactions are fully and accurately recorded on the appropriate case-recording software

  • Ensure paper files are securely and appropriately stored

  • Review your work, and monitor own quality standards, as per the Citizens Advice quality framework

  • Work with Head of Advice Services, Advice Supervisors and wider team to develop and improve services, and your own standards

 

Other Duties and Responsibilities

  • With wider charity team and other organisations, ensure clients are supported with related advice issues

  • Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

  • Assist and contribute to charity’s communications, research and campaigns work

  • Maintain positive working relations with our stakeholders

  • Professionally represent Citizens Advice Merton and Lambeth within your work

  • Other duties as requested by Head of Advice Services and Chief Executive

Professional Development

  • All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

  • Accredited to OISC level 3 at time of application (essential)

  • At least two years’ experience of immigration advice (essential)

  • Basic knowledge of welfare benefits for EU nationals or willingness to learn (essential)

  • Experience of Casebook or another client management system (essential)

  • Ability to prioritise work, meet deadlines and manage caseload (essential)

  • IT competency and experience (essential)

  • Ability and willingness to work as a team (essential)

  • Understanding of and commitment to the aims and principles of Citizens Advice service and our equality and diversity policies (essential)

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.

The deadline for applications is 6pm, Monday 6th January 2025 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Posted by
Citizens Advice Merton and Lambeth View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 20 December 2024
Closing date: 06 January 2025 at 18:00
Tags: Advice / Information, Refugee / Immigration

The client requests no contact from agencies or media sales.