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Job Title: Senior People and Culture Manager
Responsible to: Chief of Staff
Line Management: None
Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. We offer flexible and hybrid working, but office-based work will be required on a regular basis.
Salary: £48,000 per annum
Benefits: includes 25 days holiday (plus bank and public holidays) with length of service increments, contributory pension scheme, flexible working options, enhanced staff wellbeing package.
Main Purpose of Role
The Senior People and Culture Manager is a key member of the Charity’s management team. They will have responsibility for designing, constructing and implementing a People and Culture strategy to create a transparent, consistent and agile process for the entire employee journey. They will play a pivotal role in fostering a thriving, healthy and positive organisational culture to ensure our staff feel valued, engaged, and well equipped to deliver the highest standards of work. This role provides high-level operational delivery of our People function to build an organisational infrastructure that delivers against the strategic objectives of the organisation.
Main Duties and Responsibilities
- People Strategy: Work alongside the Chief of Staff to develop and implement a comprehensive people strategy that aligns with our mission and values and promotes equity, diversity and inclusion (EDI).
- Talent Acquisition: Oversee the recruitment process to identify innovative solutions to improve the efficiency of our hiring to attract and retain talented individuals who align with the Charity's core values.
- Learning and Development: Implement learning and development programmes to ensure all staff have the necessary skills and knowledge to perform their roles effectively whilst promoting career advancement opportunities within the charity.
- Performance Management: Manage the performance review process, providing guidance to managers on performance improvement strategies and identifying opportunities for development.
- Policy Development: Develop and update HR policies and procedures in line with best practice and employment law.
- Employee Relations: Serve as a trusted advisor to staff and management, addressing concerns and resolving conflicts at work, including grievance, capability, and disciplinary matters.
- Culture Enhancement: Collaborate with leadership to reinforce organisational culture and values, driving initiatives that promote EDI.
- HR Administration and Budget management: Oversee all HR administration, including contracts, leave management, payroll and pensions.
Person Specification
Experience and Knowledge
- A deep understanding of HR practices and principles.
- CIPD qualified (Level 5) or working towards a qualification. Proven experience in a similar HR generalist role, preferably within the charity sector.
- Experience of implementing a People and Culture strategy and monitoring and evaluating its success using qualitative and quantitative data.
- Understanding of the HR needs of a small/medium charity.
- Experience in implementing EDI principles and embedding them through policies and organisational practices.
- Familiarity with employment law.
- Experience developing, planning and executing staff events and training sessions.
- Experience of managing a budget, interpreting operational financial data and preparing relevant management reports.
Skills and Competencies
- Leadership Skills
- Project Management Skills
- Strategic Thinking Skills
- Cultural Awareness
How to apply
If you are passionate about our work to address homelessness and would like to join the Charity as its Senior People and Culture Manager, please complete the application form available on our online jobs board.
You may wish to retain a copy of your answers as our ATS currently does not send applicants a copy of their application.
Closing date: Sunday 21 July 2024, 11.59pm.
Interviews will be held in person in the week beginning 29 July 2024.
The client requests no contact from agencies or media sales.
ASH Co-op is a thriving tenant-managed housing co-op in Cambridge. We have two part-time staff and are looking for a focused, committed, self-motivated and enthusiastic person to take the role on to cover for maternity leave to start from late September.
This is a varied front-line role involving collecting rent and taking enquiries, including maintenance requests and applications for membership. It also involves monitoring budgets, some basic accounting and general office administration. You must be IT literate with a good working knowledge of excel and will ideally have previous experience of housing work, or a similar office environment.
PURPOSE OF THE JOB
To be responsible, with our other housing co-ordinator/s, for the day-to-day running of ASH Co-op in co-operation with the membership; deal with outside bodies on behalf of the co-op; keep computer records; maintain and develop office and financial systems; and provide administrative support for working groups.
REPORTING TO
The Employment Co-ordinators, who are elected by the members on to ASH Co-op’s committee.
MAIN DUTIES AND RESPONSIBILITIES
All tasks are to be carried out with the relevant Co-ordinators and Working Groups where appropriate. As a volunteer led organisation, the Housing Co-ordinators will be expected to liaise with working group co-ordinators from time to time to agree how tasks will split between them. A key responsibility of the Housing Co-ordinators is to provide continuity where volunteers are unable to do so.
The successful applicant will be able to work Tuesdays and spread remaining hours across other weekdays between 8am-7pm when needed. The core office opening hours are 9.30am- 5pm. This role is being offered on a 13 month fixed contract.
Application date closes 10th July.
Interviews to be held late July 2024.
The client requests no contact from agencies or media sales.
The role
We’re seeking a Volunteering and Participation Coordinator to join our fantastic Volunteering and Participation team!
As our organisation grows we want to ensure we are consistently providing a great experience for volunteers and lived experience participants, right through from recruitment and onboarding, to providing support and enabling them to be ambassadors for the charity once they move on.
We have brought the areas of volunteering and participation of people with lived experience in our work, together in this role and team. We see these areas as having some points of distinctions, and also that many of the approaches and policies underpinning them are the same. We want to prioritise the same enabling and impactful approach, which values diversity, in both.
PCUK has made a commitment to diversifying and building the participation of people with lived experience across all levels of our work. We already do lots of great things, but we are committed to doing more and to ensuring that people with lived experience are regularly involved from the start in shaping projects and working alongside staff with learnt experience and in meaningful ways.
We are a new team and you will work closely with the Volunteering and Participation Manager to introduce new processes and resources, and the People and Culture Administrator who handles volunteer and participation enquiries. This is an exciting time to join, with lots of opportunity to grow the diversity of the volunteers and participants involved, as well as the range of opportunities they are involved with. You will recruit and onboard volunteers and participants directly and create new ways to keep them engaged and updated with the charities work and further opportunities. As well as work with colleagues across different teams to develop new roles and opportunities for volunteers and participants.
We particularly welcome applications from candidates who consider themselves to be from backgrounds which are under-represented in the charity sector.
This is a part time role (17.5 hours per week) which can be worked across 3 or 4 days, working from home and from our office in central London. There will be the opportunity to discuss working hours and hybrid working at interview and we can be flexible according to your preferences, as long as the needs of the role are met.
About You
We are looking for someone who
- Is passionate about making a difference for volunteers and those affected by Pancreatic Cancer who want to participate in our work and supporting them to have a positive experience
- Has experience of either developing and/or supporting volunteering or participation programmes and is keen to develop their knowledge in the area (volunteering or participation) they have less experience in.
- Is excited by the opportunity to find new ways to engage different people with our volunteering and participation opportunities and to welcome and support them in an inclusive way.
If this sounds like you – we’d love to hear from you!
About Working for Us
This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About Us
Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:
- Courageous
- Collaborative
- Compassionate
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At PCUK our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background can think of no better way to do this than by ensuring that this role fully represents our intent therefore we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
How to apply
- You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with us.
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Interviews will take place on 23rd and 24th July at our office. If you are unable to attend an in-person interview, arrangements can be made for a video call.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the British Small Animal Veterinary Association (BSAVA) and help promote excellence in the veterinary profession.
The role:
The BSAVA is looking for an experienced policy professional in the areas of policy development and legislative change set against a backdrop of a complex and regulated environment. The role operates within a changing landscape dealing with high-profile issues for the sector.
The successful candidate will have the opportunity to shape BSAVA’s policies and national legislation with the aim of influencing outcomes of benefit to the veterinary profession, its clients and the health and welfare of companion animals.
Skills and experience:
We are looking for a self-motivated individual with a track record of success, who can demonstrate excellent understanding of policy-making and legislative change in an unpredictable environment. They will have significant previous experience of working in a policy role, ideally within a life-sciences or a veterinary or human medicine setting.
Experience of working with central government departments along with an understanding of parliamentary processes are preferable for the role. Equally important is the ability to analyse and critique information, formulate evidence-based solutions and accurately convey proposals to influence outcomes.
The successful candidate will be an excellent communicator, with strong written and verbal skills. They will be able to demonstrate effective engagement skills across a diverse range of internal and external stakeholders, including the membership. Diplomacy and political awareness will be essential to ensure successful outcomes. Experience of PR and reputation management as part of the policy-making agenda is desirable.
The candidate must be flexible to work outside of normal office hours depending on the demands of the role which are often driven by the external environment and national events. The role is hybrid, incorporating working from home with travelling to meetings in or around London as required. Therefore, to facilitate the needs of the role and the organisation, ideally candidates would be located in Bedfordshire, Buckinghamshire, Northamptonshire or Oxfordshire.
Other essential skills include:
· Working knowledge of Microsoft Office, as well as general IT skills
· Exceptional organisational and time management skills
· The ability to work effectively as part of a broader team.
· A flexible approach to work
About the BSAVA:
The BSAVA is a professional membership association which exists to advance care for companion animals. With a membership of more than 11,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year we deliver numerous education courses, host a large small-animal Congress, and publish books, manuals, apps, and magazines.
This post sits within the Policy and (Corporate) Communications Department and reports to the Head of Department.
Our reward package for this role includes a basic salary of between £43,000 - £48,000 per annum (depending on experience). In addition, we offer employer pension contributions starting at 7% and increasing up to 10% with length of service.
We also offer:
· Holiday starting at 25 days (plus bank holidays) rising by 1 day each year up to 28 days, plus a further entitlement of an additional one day every 5 years of service.
· Enhanced pay for maternity, paternity, adoption and other family-related leave.
· Life assurance of 3 x annual salary.
· Support for hybrid working for our employees, meaning you can work at home subject to agreement and we also have a comprehensive Flexible Working Policy.
· Access to a free legal helpline where you can ask our specialist lawyers for legal advice on an array of topics.
· Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and a network of mental health first aiders. Plus, enhanced Company sick pay, access to private medical insurance upon completion of 12 months’ service, occupational health service and annual flu vaccinations.
· Optional Bupa dental plan.
· Training and development.
· Free onsite parking, and for those who wish to cycle, we offer a cycle to work scheme which provides a discounted purchase of a bicycle and accessories for healthy, low carbon travel.
· Last but by no means least, we have regular social activities and events for those who wish to participate!
And we are:
Community friendly – offering a day’s paid leave to volunteer for a charity or not for profit organisation.
Committed to supporting sustainability in our work and in the veterinary profession. The Association has completed a certified carbon audit and has been awarded silver accreditation with Investors in the Environment.
So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and we would love to hear from you.
The client requests no contact from agencies or media sales.
£40,039 per annum
Full time, 35 hours per week
Fixed term maternity cover contract for 12 months, start date 1st October 2024
London based contract with the option of hybrid working in the office and from home*
Are you Interested in supporting the team that strengthens the delivery of physiotherapy education and continuing professional development (CPD) throughout the UK?
At the Chartered Society of Physiotherapy (CSP) we have an exciting opportunity to take on the role of Administration Officer within the Practice and Development Directorate.
You will provide administrative support to specific projects and core work within the directorate, as well as delivering front line services to CSP members and key stakeholders.
You will also support the quality assurance and enhancement work we do with providers of physiotherapy education, and the project work that enhances career and CPD for the physiotherapy workforce. Our focus as a directorate evolves over time so this post will suit someone keen to keep developing their own skillset and support different areas of activity. As a learning organisation, we are keen to support your growth.
With a proven administration background and the ability to deliver effective, high quality, customer-support to colleagues and external stakeholders/partners, you will have first class communication skills and a strong team ethic
The post holder will excel in managing their own workload whilst also supporting the delivery of team priorities within a remote-first organisation. You will also work with colleagues across the CSP to support directorate and corporate activity in line with the CSP’s corporate strategy. Therefore, good time management, prioritising skills and attention to detail are essential.
For an informal discussion about the role, please contact Sundeep Watkins, Education Adviser at Head Office.
Why work for the CSP?
The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.
At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.
We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.
*The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.
To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).
To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.
Closing date: 10am, 9 July 2024.
Interview date: 23 July 2024 (Virtual on MS Teams).
If you require any adjustments during the application stage, please email the Human Resources team.
The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.
Are you passionate about working with older adults who have care and support needs? If so, we want to hear from you!
Age UK Lewisham and Southwark are looking for a part-time Support Worker to escort service users to and from their Day Centre in Southwark, deliver a programme of day care activities, and to ensure their personal, social and cultural needs are met. The role is for four days per week, 11.30 - 3.30pm each day. There is some flexiblity regarding the start and finish time.
The successful candidate will have a good understanding of the needs and issues affecting older people including dementia awareness, and have worked or lived experience of caring. They will be able to work as part of a team and travel within Southwark and Lewisham. Great interpersonal skills required along with the ability to work to Age UK Lewisham and Southwark’s values to empower and enable older people to lead fulfilled lives.
Age UK Lewisham and Southwark aims to provide a safe, inclusive workplace for people of all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees and we strongly encourage you to apply if you are from a marginalized or underrepresented group.
Employee Benefits:
- Hourly rate above London Living Wage
- 26 days annual leave + bank holidays
- Additional 1 day leave for Birthdays
- Access to an Employee Assistance Programme including access to a helpline for partners and dependents
- Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
- CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
- TechScheme members – enabling employees to purchase tech and home furnishing through AUKLS and spread the cost from their salary
For full details please download the Job Pack which includes a Job Description, Person Specification and Application Form.
Closing date for applications – 9am on 8 July 2024
Interviews will take place week commencing 8 July and 22 July 2024 at Stones End Day Centre, Southwark
The client requests no contact from agencies or media sales.
We are recruiting for a Children’s Support Worker who will be working closely with children and their mothers who are living in our refuges escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment.
A key requirement is to provide personal one to one and group support to children and young people to ensure they are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate activities.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
The Model of Care and Quality Improvement Officer role is all about making sure that the care and support models developed and implemented by the National Gambling Support Network (NGSN) are effective, efficient and of high quality. The post holder will support the work around the current and ongoing development of the model of care to make sure that the NGSN is delivering against best practice and evidence-based interventions, supporting quality improvement.
You'll be working with the Quality and Performance Manager and providers to:
- Develop and implement an NGSN model of care.
- Monitor quality and performance standards as part of the commissioning process.
- Support the tracking of the evaluation and delivery of related project milestones.
- Work with colleagues so that findings of good practice and/or lessons learnt are built into future service planning, delivery, and improvement.
- Work with colleagues to build capacity, quality and continuously improve performance standards within GambleAware and commissioned services.
- Provide quality and performance information of the peer review process, contributing to interim evaluation reports and outputs where appropriate.
We're looking for someone with good knowledge of healthcare delivery models, and experience in applying quality improvement methodologies to drive measurable improvements in healthcare outcomes. You'll need a track record of successfully supporting the development of quality improvement projects from conception to implementation. And you'll be a great communicator and know how to work with and engage people.
We're asking for a lot, and in return we're offering a range of benefits that support employee wellbeing and that make GambleAware a great place to work.
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels, including telephone, WhatsApp, and our network of video
advice kiosks located in prisons, hospitals, job centres, town halls, and other community
settings
Scope of role
- Providing tailored financial advice and support.
- To maintain detailed case records.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
Key Responsibilities
- Accurate, effective and individually tailored advice
- Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
- Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
- Complete assessments which lead to appropriate referral to an in house debt adviser
- Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to
set their own priorities.
- Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.
Detailed case records
- Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
- Ensuring all case records and written up in a timely manner.
- Monitor and report on client engagement and outcomes from advice sessions.
- Familiarity with CRM systems and practices (Customer Relationship Management system).
- Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.
Up-to-date training
- Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
- Maintaining an up-to-date record of all training sessions.
Teamwork and Collaboration
- Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
- Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money
throughout your work.
- Compliance with Toynbee Hall policies and procedures, including health andsafety.
5. Other
- Travel across London as required, and occasionally the UK.
- Undertake additional tasks as delegated by DFA Management.
Please download the full Job Description for more details.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Sophie Hayes Foundation is a dynamic charity, focused on supporting survivors of modern slavery and human trafficking rebuild their lives and achieve sustainable freedom by providing invaluable training, coaching, work experience and advocacy across the UK.
We are seeking a Head of Fundraising & Engagement to provide vision, leadership and hands on delivery for income generation and communications to inspire and empower a small team and drive growth in the charity’s income, communications and campaigns.
Bringing proven experience in successfully developing and implementing fundraising and communication strategies, you will be an expert in building relationships with partners and donors and have a track record of delivering voluntary income growth.
Today there is greater need than ever before for survivors of modern slavery to be supported to rebuild their lives and remain free. If you are passionate about seeing this happen, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Please ensure you clearly state whether you will be applying for the Part Time or Full Time role in your application.
This is a new and exciting role in Refuge, the post holder will be embedded within district borough housing teams to facilitate dual working that will ensure that survivors’ safety and housing needs are met. The housing advocate will be collocated within the council offices of their designated area to help facilitate:
- Close working relationships with Housing colleagues
- Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on
- Specialist support for survivors at the moment of crisis
- Provision of advocacy; supporting survivors to access safe accommodation
- Joint working with the IDVA or Domestic Abuse Outreach services to ensure all the survivors’ needs are met.
This recognizes that many survivors will approach Housing at moments of crisis, when they are either considering fleeing, or have already fled.
The housing advocate will carry a caseload of survivors that require additional support. They will work closely with survivors of domestic abuse from the point of crisis, to provide high quality independent advocacy around housing needs.They will empower survivors by providing them with emotional, practical and individual safety support. They will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.
Co-located housing advocacy is another form of community-based specialist domestic abuse advocacy support that focuses on victim/survivors’ self-identified needs, rather than needs defined by the service and any pre-defined actions the agency thinks victim/survivors should take. The work is undertaken with the victim/survivor around their individual needs and for a period dictated by need, not targets.
The client requests no contact from agencies or media sales.
We are looking for a dedicated and conscientious individual with experience of giving advice to people in vulnerable circumstances and who can relate to others in a sympathetic and understanding way. Experience of giving energy related advice is not essential as you will be provided with extensive training as well as mentoring support from an experienced colleague.
Pay and conditions
- The role is full-time (37.5 hours per week).
- The salary for the role will be £27,121 rising to £29,803 after six months.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Engage with disadvantaged households who need help with energy issues.
- Improve the understanding and confidence of households in fuel poverty to better manage their energy use.
- Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs (where possible), grants for heating and insulation improvements and income maximisation.
- Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home.
- Identify energy improvements that can be made to the home and refer to installers who can fit them.
- Refer households onto other organisations in the area as appropriate for further support.
- Advocate on behalf of householders when communicating with energy suppliers, including making formal complaints on behalf of clients where necessary.
- Manage several complex casework cases over a period of time with minimal support.
- Maintain appropriate client confidentiality at all times in accordance with relevant policies and procedures.
- Carry out outreach activities and/or explore networking opportunities if demand for the service is too low.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Minimum Maths and English GCSE or equivalent.
- Experience of giving advice.
- Experience of customer service.
- Experience of taking a lead on the delivery and coordination of project-based act
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Ability to demonstrate active listening skills in order to correctly identify the support needs of clients.
- Ability to present complex information in an accessible and appropriate manner.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Able to work independently and use own initiative.
- Highly organised at managing time and workload.
- Skilled in use of MS Office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply and find out more about the role, please download and complete the supporting documents available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Monday 22 July 2024.
Interviews are expected to take place Thursday 1 August. Please note the interview date may change should we have a high volume of candidates.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Refuge is looking for an exceptional Media & PR officer. This is an exciting opportunity for an experienced PR to join a small, high achieving team at one of the UK’s leading charities at a time when domestic abuse and gender-based violence is high on the social and political agenda.
In this varied and fast-paced role, you will be responsible for developing relationships with key media outlets, in order to raise awareness of domestic abuse and drive social change. Never before has domestic abuse been so well profiled and recognised – and we need to harness this public and political awareness to drive real change for women and their children.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as People Data and Reward Assistant (Part-time).
In this role the key responsibilities will be supporting the delivery of accurate and timely processing of the monthly payroll including the implementation of the annual pay award and employee benefits. The post holder will also be responsible for supporting broader team activities associated with the development of the HR system and pay and reward strategies. You will be able to deliver a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.
The client requests no contact from agencies or media sales.