Hr Assistant Jobs in London

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team on a fixed term basis until June 2025. They will independently manage and deliver a series of high standard direct marketing campaigns to recruit new donors, communicate with existing donors, and generate agreed income for Battersea through a variety of warm and cold marketing channels such as direct mail, print media, and digital promotion. This role will manage Battersea’s raffle product and campaigns associated with it.

This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 1st December 2024

Interview date(s): w/c 9th December 2024 (1st round); w/c 16th December 2024 (2nd round)

Start date: ASAP

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

The purpose of your role

Your work will have a direct impact on transforming the future of policing and our communities, by attracting and nurturing exceptional and diverse graduates into our programmes. 

As a Marketing Officer, you'll join our award-winning team to drive innovative and inspirational marketing activity that will contribute to us achieving our ambitious mission. You will support our attraction marketing and communication to build brand awareness with audiences who wouldn’t have previously considered policing and then engage and nurture these graduates. The role requires agility and someone who can think differently about how we get cut through in the graduate market and support with wider marketing initiatives at Police Now. There is true scope to own and grip your areas of responsibility, with the support and guidance from the rest of the team, giving you opportunity to try new ideas and show creativity. 

Key responsibilities

• Bring your creativity by developing copy and content for websites, promotional literature, online advertising, email marketing to motivate candidates to apply for Police Now. 
• Produce a range of candidate support materials throughout each stage of the candidate journey.
• Support the delivery team with their candidate engagement strategies and messaging.
• Analyse and build reports and evaluate the effectiveness of marketing activity. 
• Support with our paid marketing strategy with third party media suppliers' relationships.
• Lead and represent Police Now at external career events and on campus at universities and other events.
• Build strong relationships with the wider Recruitment & Marketing team and other internal and external stakeholders.
• Lead on website updates via Wordpress/Elementor.
• Manage communications and workflows on our CRM (Hubspot) in collaboration with other team members.
• Monitor and review competitor activity and trends in early careers recruitment.
• Support the wider Police Now organisation with the creation and design of marketing content. 
• Work with the Head of Employer Brand on key strategic initiatives.
   

Key Requirements 

Minimum requirement of the role 

• A marketing degree/professional qualification or equivalent experience in marketing, employer brand, recruitment, candidate experience or any relevant profession.
• Comfortable with designing content on Canva and/or adobe illustrator.
• Available to travel to campus events.
• Comfortable analysing data to build reports and evaluate the effectiveness of marketing activity. 
• Motivation and passion for the Police Now mission, values, and working within the policing sector.

Other skills to set you apart 

We know that you might not check all the boxes below and that is okay. If you believe you can be successful in this role, continue to apply.

• Ability to create and manage candidate communication to deliver an exceptional candidate journey. 
• University and campus recruitment experience, or any involvement in early career recruitment. 
• Detail orientated and able to create and adapt copy for different channels and platforms. 
• Excellent project management and organisation skills.
• Able to talk to candidates clearly and confidently about Police Now, the mission and our programmes. 

What you'll get from us

• A bright, airy and modern office in Zone 1. 
• Competitive salary of £36,000 – £43,000 per annum (dependent on experience and inclusive of London weighting).
• Flexible working. 
• 27 days holiday each year, plus bank holidays 
• A range of hospitality discounts
• Sanctus coaching (private mental health coaching for the workplace)
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts
• Training opportunities for personal development. 
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions)

Please note the closing date for this role is Thursday 28th November at 9am. We may decide to close the role prior to this date if we receive a high volume of applications, early applications are therefore encouraged.

This is a fixed-term maternity cover position until January 2026. 

Please note this role is London based with requirements to travel to our London office approximately 2-3 days per week, travel to events will also be required.

The purpose of your role

We’re looking for a Recruitment Coordinator to join our award-winning team to support delivery of our recruitment process to enable us to achieve our ambitious mission.

You will provide comprehensive administrative, candidate and project support to aid the day-to-day delivery of the Police Now Recruitment team. We’re responsible for recruiting and supporting a large pipeline of talented and diverse individuals across our three core programmes so it’s a fast-paced and varied role that involves working closely with candidates as well as our team. 

You will be dedicated to delivering an excellent candidate experience throughout our recruitment and onboarding process, as well as being the main point of contact for candidate queries via email, live chat and phone. You will be involved in a range of projects throughout the recruitment yearly cycle all focused on supporting candidates such as application screening and conducting compliance referencing and qualification checks for our offer holders. You’ll also be one of the core team members responsible for welcoming candidates to our assessment centres and facilitating the session to ensure it runs smoothly. 

Key responsibilities

• Candidate experience will be at the heart of all you do, and you will support the team with their work with candidates throughout the application journey. This will include screening candidate applications, contacting candidates for further information, and providing support throughout each stage of the process where required such as pre-assessment centre communication.
• You will be part of a team of Coordinators who maintain oversight of our busy inboxes and online live chat to respond to candidate queries. Together you will also facilitate assessment centres and support with running onboarding and attraction events. This will include organisation of events, managing booking candidates, preparing materials, delivering presentations and welcoming and being one of the main points of contact for attendees on the day, whether online or in person.
• Deliver key projects throughout the recruitment yearly cycle, including supporting with candidate onboarding checks, such as referencing and degree certificate verification, as well as monitoring progress through pre-employment checks and pre-academy learning.
• Monitoring and updating our applicant tracking system, preparing and sending candidate communications, updating templates, spotting trends and troubleshooting and resolving issues.
• Processing and dealing with invoices from external suppliers, ensuring that these are processed in accordance with organisational finance policies.
• Evaluating the success and impact of projects and making recommendations for future improvements.
• Working closely with the Recruitment Management team to identify areas of need and focus for that week, splitting your time across multiple teams/people as needed.
• Ad hoc duties to support our busy team including managing and updating team resources and materials.

Key Requirements 

• Motivation and passion for the Police Now mission, values, and working within the policing sector.
• Proven administrative experience, ideally in similar high-volume candidate-driven environment and/or supporting a large team.
• A confident communicator who puts candidate experience first and is comfortable delivering presentations to small groups with the ability to build relationships virtually.
• Proficient IT skills, specifically including confidence with Microsoft Excel, as well as general computer literacy including Microsoft Word, Outlook, PowerPoint and ability to develop knowledge and proficiency of Police Now’s applicant tracking and candidate management systems.
• Knowledge and understanding of the graduate recruitment sector. Experience in any recruitment environment, including facilitating elements of the recruitment and/or onboarding process would be advantageous.
• Be a strong team player, able to build relationships with a large team remotely to understand priorities and flex working style appropriately.
• Excellent interpersonal skills with a personable and approachable style to communicate well at all levels and with different stakeholders, and strong written and verbal communication skills.
• Ability to work independently with limited supervision and proactively respond to situations.
• There will be a requirement for set days to be worked within the office (approximately 2-3 days per week) or stated venues to support with the running and delivery of events, as well as infrequent travel nationwide. 

What you'll get from us

• A bright, airy and modern office in Zone 1. 
• Competitive salary of £29,000 - £32,000, per annum (dependent on experience and inclusive of London weighting)
• Flexible working. 
• 27 days holiday each year, plus bank holidays 
• A range of hospitality discounts
• Sanctus coaching (private mental health coaching for the workplace)
• Access to the Vitality programme which includes healthcare benefits, an Employee Assistance Programme and discounts
• Training opportunities for personal development. 
• Participation in a pension scheme (with 6% employer contributions and 2% employee contributions)

Please note the closing date for this role is Thursday 28th November at 9am. We may decide to close the role prior to this date if we receive a high volume of applications, early applications are therefore encouraged.

The role is London based with requirements to travel to our London office approximately 2-3 days per week, travel to events will also be required.

About the Investment team

The Investment team is responsible for selecting portfolio partners, managing our investments and supporting our portfolio partners to improve and scale their impact. 

The Investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles. 

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.   

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in school engagement, school attainment and employment sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest. 

The Investment team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team. 

The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives.  We care deeply for our colleagues, our portfolio partners and the young people we serve.

Job description – Senior Impact & Performance Analyst (SIPA)

The Senior Impact & Performance Analyst (SIPA) is essential to advancing Impetus's mission through providing a clear picture of both the impact of our portfolio partners and the effectiveness of Impetus's support. In so doing, it ensures that strong data collection, rigorous analysis, and actionable insights are at the heart of Impetus’s efforts.

This role is ideal for a motivated, detail-oriented team player passionate about driving social impact. Collaborating closely with the Investment Director - Impact Lead, the SIPA will manage end-to-end data processes, from collection through to analysis and reporting, ensuring data remains accessible and actionable. This role then requires strong communication skills to engage with cross-functional teams and portfolio partners, presenting insights clearly to enable impactful, data-informed decisions.

The SIPA will additionally develop performance management tools, such as those within Salesforce, and champion organisation-wide data accessibility.

About this role

To make a real difference to the lives of young people, we believe it is essential that organisations have strong data on their programmes and performance, and a culture of using it with curiosity to deepen their impact.

The Senior Impact & Performance Analyst (SIPA) role at Impetus is integral to enabling us to do the same:

1. To understand how our portfolio partners are performing: the impact they are having, the growth they are achieving and the progress they are making on EDI commitments.
2. To understand how we are performing: how effective our support for portfolio partners is and the impact we’re having on them.
3. To use insights from this information to enable our team to continually improve our support to our portfolio partners to help them become stronger, better and bigger; to reduce the gap between young people from disadvantaged backgrounds and their better-off peers in school attainment, access to university and finding and keeping a job.

Key responsibilities

1.    Data collection and management

• Map annual performance reporting calendar for all relevant stakeholders.
• Maintain and develop templates and processes for i) collecting internal and external data and ii) generating key performance reports. 
• Manage and develop performance databases and knowledge, ensuring i) they meet the needs of different users within Impetus, ii) compliance with GDPR and data security. 
• Lead the collection of tri-annual performance and annual survey data from portfolio partners, Impetus teams and other stakeholders, including significant liaison with Investment Directors.
• Lead and document processes for auditing data quality and understanding nuances in data (e.g. the different outcomes our portfolio partners target, and the different groups of young people they work with).

2.    Performance reporting, analysis, and presentation

• Support definition of KPIs and measurement scales where relevant.  
• Produce regular performance reports vs. KPIs for key stakeholders: Investment Team, all staff, Investment Committee, SMT, Board, and Impetus’ donors and co-investors. 
• In collaboration with the Investment Director, run our tri-annual ‘portfolio review’ process, incl. data collection from portfolio partners, analyses on performance data, pulling-out key insights and risks, agenda-setting, session-planning, facilitation and follow-up.   
• On an annual basis run more detailed and comprehensive analyses on performance data, including portfolio partner outcomes vs. benchmarks, to inform the focus of our annual review. The Annual Review aims to give a full view of our impact and value for money in the year and seeks to improve our programme of capacity-building support.  
• Produce clear and insightful summary presentations in PowerPoint, for a range of audiences.
• Design and develop tools to help make information more accessible for a range of stakeholders, including external comms.
• Present and communicate data (incl. in ad-hoc reports) to help facilitate discussions, enhance our work, and influence internal and external stakeholders.
• Document and track progress against agreed actions from Annual Review and Portfolio Reviews, including for strategic planning and projects; implementing relevant actions where appropriate.

3.    Leading on key organisational and ad hoc data/performance projects to deepen understanding of Impetus’ and our portfolio partners’ performance and impact

• Support in the development and ongoing review of Investment team and Impetus-wide impact strategy, plus the scoping and planning of projects within this.
• Play a leading role in ongoing efforts to benchmark portfolio partner outcomes and trace the impact of Impetus’ work on charity performance, including with a value for money lens.
• Lead efforts to transfer all portfolio partner performance data and collection onto Salesforce, including advising the Digital team, wireframing, setting up accessible dashboards and supporting change management efforts.
• Lead ad hoc data/performance projects, such as: i) cross-portfolio analyses of portfolio partner income, costs, staffing and EDI metrics, and ii) supporting portfolio partners to upskill data/ impact management capabilities.
• Work closely with Impetus’ Communications team to support efforts to ensure all staff have a strong understanding of our impact, and that of our portfolio partners, and are confident in speaking to it in their respective work (e.g. Philanthropy in pitching, Public Affairs in comms. on our impact/ use in policy work).  
• Be Impetus’ key point of contact for data and impact, providing support, advice and training on data management and analysis for the wider Impetus team where needed, including contributing to digital transformation efforts.

The SIPA may also be asked to support on other workstreams on an ad-hoc basis.

Person specification

Essential

• Passion for drawing insight from data to continually improve performance and impact, with a strong affinity to Impetus’ mission and EDI commitments.
• A background including data analysis, with the ability to produce high-quality outputs to clearly explain findings and tell a meaningful story.
• Highly analytical and numerate:
  • Experience manipulating, processing, and extracting value from sometimes large and nuanced data sets.
  • Advanced proficiency in MS Excel and PowerPoint.
  • Experience of working with CRM systems (experience with Salesforce a bonus).
• Highly attentive to detail, with a clear approach to auditing own work and analyses, and suggesting process improvements.
• Strong communication and relationship-building skills:
  • Able to form productive, trust-based relationships with colleagues and external partners.
  • Experience of tailoring communications and presentations to a range of different audiences (incl. non-technical ones).
  • Experience in facilitating team-wide discussions.
• Strong planning and time management:
  • Able to make right trade-offs or seek timely input from line manager to prioritise work.
  • Ability to lead on organisational projects, taking responsibility for planning, scheduling and monitoring own and others work to meet key deadlines and requirements.
• Displays tenacity and initiative, with a desire to seek out and act on feedback.

Desirable

• An understanding of education or youth employment sectors, and of the outcomes Impetus targets. 
• Experience in running training sessions to improve data literacy across teams.
• Experience of change management (i.e. digital transformation).
• Knowledge and experience of using data presentation tools e.g. Tableau, Power BI or Google Analytics.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form) 
• Upload a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 11.59pm Sunday 24 November 2024.

Interviews

First round interviews and an assessment task will take place on 2nd and 3rd December 2024. 

Second round interviews will take place on 10th December 2024. 

You will also be required to provide proof of your eligibility to work in the UK

Our commitment to equity, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need in order to be successful.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation or marital status. We value diversity and welcome applications from people of all backgrounds.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Are you ready to help support the Church on its important journey of change?

The Church Life Review (CLR) is a significant and important journey of change to fully review all aspects of the life of the denomination. 

In this role you will work closely with the Programme Manager on all administrative aspects of the CLR, playing a vital role in seeing that they are properly supported in their busy schedule.

You will be educated to A level or equivalent with GCSE passes (grade A-C) in English and Maths. You already have experience of PA and administrative work in an office environment and are highly organised, with excellent communication and interpersonal skills and an ability to operate with discretion.

We can offer you a flexible and friendly working environment; working from Church House and from home.

If you are interested in working with us and can meet the job requirements, please visit our job page to download the application form. 

We DO NOT accept CVs. 

Closing date: 12 noon, Friday 3 January 2025
Interviews: Friday 10 January 2025

RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES 

Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)

Location:  Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the NHS Talking Therapies team.  This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington. 

Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager) 

Contract: Full-time and permanent

Job description

This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.  

Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing. 

Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies.  The programme aims to support Islington residents who are assessed within Talking Therapies and who require employment advice.

The EAs in Talking Therapies initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the Talking Therapies team and work alongside therapists to provide employment support to assist clients remain in work, return to work, or find employment.  This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.  

  

Overall aim 

Talking Therapies is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.  

The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work. 

You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate. 

This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.  

Method of working 

EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES 

1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone. 

2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.

3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career. 

4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances). 

5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary. 

6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities. 

7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.

8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service. 

9. Regularly attend team and other meetings as reasonably expected. 

10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.

11. Receive regular supervision and training to meet individual, team and organisation’s needs. 

12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection. 

14. Perform other tasks as required by your manager. 

The role holder must also: 

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level. 

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases. 

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organisation’s needs. 

5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974. 

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager. 

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter. 

Application Instructions 

Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role. 

We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions. 
 
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people. 

Are you ready to help the Church deliver effective governance and compliance during a time of significant change?  

This role will be pivotal in horizon scanning as the Councils of the Church and the Church House team (as the Office of General Assembly) seek to manage risk and ensure sound governance, whilst enabling and supporting the flourishing of synods and local churches. 

You will hold a law degree (or equivalent conversion) and are already working within a charity context with complex governance structures. You will be able to develop a broad overview of governance and its risk profile and design and run complex processes, including fitness to practice processes.  You have excellent interpersonal skills with the proven ability to persuade and advise senior leaders.

We can offer you a flexible and friendly working environment with hybrid working from Church House in London and from home.

If you are interested in working for us and can meet the above requirements, please visit our website for application form.

Closing date: 9am, Monday 25 November 2024 
Interviews: Thursday 5 December 2024

 In accordance with the Equalities Act 2010: part 1, schedule 9, there is an occupational requirement for the post holder to be a practising Christian and a member of the United Reformed Church or member of a Church which belongs to one or more of World Communion of Reformed Churches (WCRC), Disciples Ecumenical Consultative Council (DECC), the Council for World Mission (CWM) Action of Churches Together in Scotland (ACTS), Churches Together in England (CTE), Churches together in Wales (Cytun), Free Churches Group (FCG) or Churches Together in Britain and Ireland (CTBI)*

Fundraising Supporter Development Coordinator

About the role

CUF equips people and churches to build just and flourishing communities where they live, so everyone across England can access support when they need it most.

Our fundraising team is a valued part of this, and as our supporter development coordinator, you will coordinate campaigns, direct marketing appeals and other supporter communications, using fundraising best practice, to maximise Church Urban Fund’s income for all components of individual and church giving. This role will report to the Head of Fundraising and Communications.

 

Job Description

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)

Contract: Permanent

Hours: 35 hours per week (flexible working arrangements considered)

Salary: £32,000 – £35,000 depending on experience.

Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.

 

Key Responsibilities

Instigate and undertake activities in the following key areas:

· Recruiting new individual supporters through on- and off-line channels, and by identifying prospects from within CUF’s connected audiences;

· Increasing lifetime support from existing individual givers through appeals, feedback pieces, and other engagement mechanisms;

· Being responsible for income and expenditure, including analysis of results and insight about data trends and ROI

How to apply:

For an informal chat about this role or for more information, please contact our Head of Fundraising and Communications, Kate Mulkern.

To apply, firstly please download and read our job pack on the careers page of our website. Then email an up-to-date CV and covering letter, outlining how your skills and experience fit the role profile’s responsibilities

Please note we will not consider CVs without a covering letter.

Closing date: 9:00am Monday 2nd December 2024 with interviews on Wednesday 11th December 2024 (in London)

Church Urban Fund is an equal opportunity employer and values diversity.

WHO WE ARE

The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 100+ talented individuals dispersed across the country and around the world. At The Humane League (THL), how animals are treated in the food system is at the forefront of our everyday work. As such, many of our staff are vegan by personal choice, and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

YOUR OPPORTUNITY

The Humane League is seeking a tenacious, determined, and well-organized individual with deep knowledge of laying hen welfare and the drive to create progressive change for millions of animals. The Temporary Animal Welfare Specialist (known internally as the Temporary Global Technical Lead or Temporary Global Technical Manager) is part of a small, high-impact global team specializing in corporate outreach and policy. The primary focus of this position is to deliver advice on farm animal welfare science to inform animal welfare campaigns and corporate engagement efforts. This requires extensive research and close collaboration with other organizations in the Open Wing Alliance (a global coalition of animal protection groups) to prepare for meetings with food companies and strategize on advocacy tactics from a scientific perspective.

We want you because you are as comfortable reading and writing research papers as you are in the boardroom and on the farm. You have a deep understanding of how the egg industry works and are determined to use this knowledge to improve conditions for laying hens. You are excited to bring your knowledge to advocates around the world and work with them to put theory into practice. 

The ideal candidate is passionate about The Humane League’s mission of ending the abuse of animals raised for food and excited about working both independently and as a member of a team in a dynamic environment. While working with autonomy is an important part of this role, strong collaboration and communication skills are also paramount to your success, as is the ability to prioritize and manage multiple tasks effectively. This position reports directly to the Senior Director of Global Animal Welfare.

This is a part-time (32 hours per week), temporary, remote position. The temporary hire will provide coverage while a permanent staff member is on maternity leave, and overlap will be provided for training and onboarding. Employment is expected to be twelve (12)  months in duration, beginning on approximately February 3, 2025. The duration of employment may be extended or shortened at The Humane League’s discretion. This position requires both domestic and international travel, equivalent to 3 or more week-long trips per year.

The new team member’s title will be either Temporary Global Technical Lead or Temporary Global Technical Manager, depending on their experience and qualifications. Please see below for more information about the responsibilities and qualifications which distinguish the Temporary Global Technical Lead role from the Temporary Global Technical Manager role.

We are only able to consider applicants who reside and possess work authorization in the United Kingdom.

We will be recording a webinar hosted by Mia Fernyhough, Sr. Director of Global Animal Welfare, and Siân Phillips, Sr. Global Technical Manager, Layers. You can submit any questions you would like answered regarding the role and The Humane League via the form on our website. Please submit any questions by Tuesday, November 12, and the webinar will be available to watch here by Wednesday, November 13th.

This position will be open until filled, with a priority deadline of Thursday, November 21, 2024. Applications received after that date will be reviewed on an ongoing basis. If you are experiencing technical issues, please contact our email prior to the deadline. Please submit applications and all supporting documents in English. All application questions and materials need to be submitted here through the application submission, we do not accept applications through our careers email.

CORE RESPONSIBILITIES

A Temporary Global Technical Lead is responsible for carrying out the following essential job duties, with close supervision and guidance from the Senior Director of Global Animal Welfare:

• Conduct extensive research into the scientific literature and corporate data relating to animal agriculture systems and industries. Maintain up-to-date knowledge of the egg industry and laying hen welfare.

• Leverage scientific knowledge to inform the work of THL and Open Wing Alliance member groups that are working with major food companies to advance protections for animals within their supply chains. This includes producing animal welfare education materials, preparing and delivering presentations on the science behind proposed welfare policies, and communicating effectively with corporate executives and stakeholders in the animal agriculture industry.

• Collaborate cohesively with intra- and inter-departmental team members and Open Wing Alliance member groups to coordinate on strategic initiatives.

• Track industry progress, working closely with THL’s other welfare specialists and Global Research & Insights Analyst when required.

• Attend conferences, events, retreats, protests, and corporate meetings as required. 

• In addition to the above essential job duties, other duties may be assigned as business needs arise. These may include non-essential, marginal job duties.

A Temporary Global Technical Manager is responsible for carrying out all of the essential duties above with a high level of independence. In addition to the above, the following responsibilities are included in the Temporary Global Technical Manager role:

• Serve as a thought leader for colleagues at THL and other animal protection groups in the Open Wing Alliance. Provide training to help others develop their knowledge of animal welfare.

REQUIRED SKILLS

The essential qualifications required of a Temporary Global Technical Lead or Temporary Global Technical Manager are:

• Animal Welfare Expertise: Veterinary degree or master’s degree in farm animal welfare science, or equivalent experience. On-farm experience required; this experience can be educational.

• Research and Data Analysis: Advanced research skills, with the ability to quickly find and comprehend technical information on unfamiliar topics. Performs advanced data analysis and extracts meaningful insights. Handles complex datasets, applies various statistical techniques, and translates findings into actionable recommendations. Communicates insights effectively to team members to support informed decision-making.

• Problem Solving: Addresses complex problems by analyzing situations, gathering relevant information, and proposing innovative solutions that demonstrate creativity and independent thinking. 

• Adaptability, Flexibility, and Proactivity: Navigates complex changes with resilience and identifies and addresses issues proactively. Able to prioritize multiple goals simultaneously and adjust to rapidly shifting priorities. 

• Verbal and Written Communication: Able to communicate technical information in a clear and compelling manner to audiences with varying levels of knowledge, tailoring communication to each audience’s needs. 

• Teamwork and Collaboration: Effectively supports team dynamics by promoting open communication and idea sharing. Encourages collaboration and works cohesively with colleagues to meet shared objectives.

• Interpersonal Skills: Demonstrates strong emotional intelligence and the ability to resolve interpersonal conflicts and challenges. Able to persuade others and navigate difficult conversations. 

• Time Management and Prioritization: Excels in managing multiple tasks efficiently and setting priorities. Allocates time wisely to important tasks, prioritizing and re-prioritizing as needed.

• Live and Virtual Presentations: Excellent public speaking skills, with the ability to deliver complex information in a clear and persuasive manner. Encourages participation and handles complex questions adeptly.

• Strategic Thinking: Excels in aligning individual and team efforts with departmental strategic goals. Utilizes strategic thinking to identify potential challenges and propose solutions that align with broader objectives.

In addition to all of the above, the following qualifications are required of a Global Technical Manager:

• 3+ years of relevant work experience engaging with the animal agriculture industry, producers, or policy makers on matters of farm animal welfare. Experience on poultry farms is required.

• Leadership: Mentors team members to develop their skills and knowledge while contributing to a collaborative and focused work environment. Effectively manages projects and delegates to project teams. 

Hiring Timeline

Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:

• Phone Interview (via phone call)

• Work Simulation Exercise (completed remotely)

• First Interview (via video call)

• Reference Check

For full details of our recruitment process for our full-time roles, please review the document on our website for more details. These steps may change depending on the classification of the role. 

Compensation and Benefits

 The compensation range for the Temporary Global Technical Lead position is £29,963.20 - £36,621.60 GBP, and the compensation range for the Temporary Global Technical Manager position is £34,316.80 - £41,943.20 GBP. At The Humane League, we believe in maintaining a fair and equitable work environment for all employees. As part of our commitment to transparency and equity, we recently implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to account for an individual's total years of related experience when determining their compensation. In addition, we have adopted a no negotiation policy for salaries. To determine a job's level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. To determine final compensation, experience will be measured by considering prior work in jobs or activities that are related to the role at THL. These new practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, transparent, and equitable HR processes.

Employees in the United Kingdom will enjoy 20 days of flexible annual leave, sick pay, pension, internet allowance, insurance, and other special leave policies. The Humane League is not the employer of record (EOR) for this position; the successful candidate will enter an employment agreement with a local EOR with whom The Humane League partners.

Equal Employment Opportunity

The Humane League is committed to creating a diverse environment and is proud to be an equal opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Accommodations

The Humane League is committed to working with and providing reasonable accommodations to individuals with disabilities. We trust individuals to self-identify and ask for the accommodations they need. An example of an accommodation might be extra time to complete a work simulation exercise, among many others. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the form on our website to let us know the nature of your request and your contact information.

AI Policy

Original work and thought are essential in the hiring process and allow us to evaluate you based on your own skills and competency. Therefore, the use of artificial intelligence (ChatGPT, Gemini, Rytr, Google Assistant, etc) to generate responses is strictly prohibited. By submitting this application you agree to comply with our AI Policy. Violations of this policy in any part of the recruitment process will result in being dismissed from consideration. If you need a reasonable accommodation to this policy, please see above for more information.

We are excited to be expanding our High Value Fundraising team by recruiting four additional roles in 2024/25. These new positions are essential for enhancing our capacity in new business development, donor stewardship, and impact evaluation, allowing us to seize the significant opportunities presented by the current philanthropic landscape. We are committed to diversifying our income streams and securing our financial future, and these new roles are integral to achieving these goals.

To read more about the role please download the full job pack by clicking through to apply.

1. Research and evaluate new funding opportunities from trusts, foundations, and other grant funders, maintaining a 12-month funding calendar.

2. Cultivate and nurture relationships with funding/ grant-making organisations, both new and existing.

3. Develop compelling cases for support for designated projects or organisational areas, tailoring funding bids and applications accordingly.

4. Submit timely reports to donors, ensuring compliance with monitoring and evaluation requirements.

5. Support the maintenance of internal systems that track fund allocation and expenditure, ensuring accuracy and up-to-date information for funders.

6. Manage donor records on the Raiser’s Edge fundraising database, including recording activities, income, and producing management reports.

7. Stay informed about funding opportunities and trends in the sector through attending conferences, workshops, and events.

8. Generate accurate and timely management information on fundraising activities and budgets.

9. Perform other duties as directed by the Director of Fundraising and Marketing and/or the Trust and Foundations Manager.

10. Proactively assess own performance and development needs.