Housing Jobs

Residential Support Worker (Mental Health) - Charles Davies House 

Location: Hockley, Birmingham 

Salary: £24,570 per annum 

Hours: 37.5 hours per week (Full time working flexible shifts Monday to Sunday) 

Post holders must be able to work flexible shifts Monday to Sunday. There is also a requirement for the post holders to be available to work sleep-in duties (for which there is a separate allowance paid). 

Are you enthusiastic, able to facilitate recovery activities, fun loving, passionate about mental health, a good negotiator and motivator and able to work on a rota basis? 

Our Residents are looking for someone who is “pleasant, respectful, approachable, easy to speak to, willing to listen and someone who thinks on their feet.” 

Do you have an interest in working with those who experience mental health distress who are living in a Residential Care Home? 

We are a leading provider of mental health services in Birmingham and the West Midlands. As a Residential Support Worker, you will work in partnership with people who are experiencing mental health difficulties using a person-centred recovery approach that focuses on maintaining and strengthening their presence in the community. 

You will have at least 12 months’ experience of working in an adult social care environment or health and social care setting and be able to demonstrate Birmingham Mind’s values. 

Please see the Residential Support Worker Job Description for full details of all the skills and experience required for this role. 

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme. 

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

Closing date for applications is Sunday 13th April 2025 

Interviews will take place on Tuesday 29th April and Friday 2nd May 2025 

Build Up is a charity that runs practical construction projects across London, supporting young people aged 10-23 years old to shape their local area. We’re looking for a Programme Manager to join us and lead the delivery of these projects.

The role

You’ll coordinate Build Up’s year-round programme of youth-led design and construction projects, managing two Construction Project Managers to deliver them. You’ll develop project ideas selected by our young people and support our team to set up strong working partnerships. Overseeing Build Up’s pipeline of new projects and working with our fundraisers and partners to bring them to fruition will be central to your role.

Who you are

We’re looking for someone who can work flexibly across projects, balancing immediate and longer term priorities. You’ll have people management experience and be able to delegate and provide extra support when needed. Build Up’s partners include both informal groups and local authorities, so we need someone who’s comfortable setting up effective working relationships with organisations of all sizes. We don’t expect applicants to have design and construction expertise – full supervision is provided by other team members.

We value lived experience relevant to young people facing structural inequalities, including those related to ethnicity, gender, class, disability, income, housing, sexuality or care experience.

Who we are

Young people are often excluded from decisions about their communities, especially in areas of regeneration. At Build Up, we’re working to change that by supporting young people to design and build community spaces. We bring young people, builders and designers together, equipping young people with the tools and agency to have ownership over their neighbourhoods.

Key details

Salary: £41,926-47,008 FTE (£33,541- 37,606 pro rata for 4 days)

Hours: 4 days (30 hours) per week (flexible)

Benefits: 32 days plus public holidays (pro rata), 8% employer pension contribution.

Location / work pattern: We expect the successful applicant to work in our Elephant and Castle office at least 2 days a week.  The role will also involve in-person site visits and meetings throughout the week.

Start date: 1st July (flexible)

How to Apply

Click on the 'Apply via website' button below to apply online. The closing date for applications is Monday 14th April 2025.

Contract Manager (Repairs & Maintenance)
Based: Oldbury, Birmingham, B69 4PN
Salary: £52,119 per annum
Hours: 35 per week
Contract: Permanent

We have an exciting opportunity for a Contract Manager to join our In-House Maintenance team, helping deliver a high-quality repairs service to our tenant's homes. This is a fantastic opportunity for an experienced and knowledgeable maintenance professional who is passionate about ensuring we can provide safe and affordable homes in our community.

Utilising your contract management skills and financial acumen, you'll manage responsive maintenance, void, damp and mould and disrepair works and services, ensuring they are delivered in a timely, cost effective, customer focused and safe manner. You'll be accountable for operational management of multiple contracts and projects, being mindful of annual budgets and revenue projects whilst building strong professional relationships with colleagues across the organisation, including finance and procurement.

As well as managing sub-contractors, you'll also lead and manage the performance and development of a team of Void Supervisors, providing coaching and other development support as required.

Our ideal candidate?

• A relevant HNC or equivalent and/or possess significant technical experience in construction or maintenance related contract management.
• Experience of managing contractors or subcontractors in a repairs or planned maintenance setting.
• Experience working on high value repairs or maintenance projects.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Closing Date: 13 April 2025
Please note - suitable candidates may be invited in to take part in an assessment prior to the advert closing date. We reserve the right to halt recruitment activity for this role at any stage.

Interested?

Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

About us: 

The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An IAA level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber.

We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.

Purpose of the role: 

The purpose of the role is to assist some of the most vulnerable people in our society. The focus of the legal work is on non-legal aid funded matters, supporting people who otherwise have no access to legal advice and support. There will be particular focus on working with people who are facing a crisis, providing legal representation and support that will take them out of destitution.

The role gives an opportunity to assist some of the most vulnerable people in our society. The focus of the role is on supporting people who otherwise have no access to legal advice and support. 

We will primarily consider applications with relevant legal experience. Qualifications needed are IAA level 2/3 or Solicitor with IAAS accreditation.

Relationships: This post will report to the Rough Sleeping Casework Manager

Salary and Benefits:

£34,321 for IAA level 3 and Solicitors

£32,070 for IAA level 2 and 

£28,695 for IAA level 1 qualified candidate

Solicitors with less than 1-year immigration experience will be paid at IAA level 1. IAAS level 2 qualified advisors (non-solicitors) may be considered for the role and would be at the IAA level 1 pay. 28 days annual leave plus statutory holidays and 6% pension contribution.

Other benefits:

We encourage our staff to obtain higher levels of accreditation, offering comprehensive training and support to enable them to empower their professional growth and career development.

Cycle to work scheme, tech scheme, and employee assistance program.

Specific Responsibilities

Case management 

• Manage own caseload, working to advance the best interests of the client
• Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice
• Provide representation and advice up to IAA level 2/3.
• Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
• Liaise directly with the UKVI and related governmental agencies
• Complete forms, letters and immigration applications 
• Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
• Manage clients’ expectations by discussing deadlines, outcomes and timing 
• Deliver legal advice outreach surgeries/drop in as and when required 
• Progress cases in a timely manner in line with regulatory requirements.
• Implement organisational priorities into day-to-day casework.

Please refer to the job description for more details and application instructions.

We are looking for an experienced senior fundraiser who has demonstrable success in generating income through a range of income streams and prides themselves on compelling, engaging written communications for a range of audiences. Recently kicking off our new ‘Creating Positive Change Together’ strategy, coproduced by over 130 staff, volunteers, clients and partner, Groundswell has ambitious plans and a compelling model which in its simplest form promotes healthier lives and a better future for anyone who has experienced homelessness. 

The post-holder will have the opportunity to develop Groundswell’s next fundraising strategy, working closely with the Senior Leadership Team (SLT), and particularly Finance & Fundraising Director who can bring a wealth of knowledge and insight from recent external and internal reviews of Groundswell’s fundraising portfolio. You will be a champion for the joined up working of fundraising and communications, with the ability to line manage a team and lead strategic plans to engage a range of current and potential donors (individuals, trusts, corporates) to diversify Groundswell’s income and ultimately help Groundswell continue to create positive change in the lives of people, services and systems on their mission to tackle homeless health inequalities.

You will put relationships and effective communications at the core of your work; ensuring both those who give (or have the potential to give), alongside crucial internal stakeholders are energised and involved in Groundswell’s mission. You will pride yourself in collaborative working to ensure the most successful chance of securing income, whilst being a self-starter who can manage their own workload effectively.

Accountable to the Centre Manager and the Management Team, you will be responsible for the day to day support of service users. You will undertake duties and responsibilities, as shown on the Staff Rota, which are necessary to ensure the smooth running of the supported housing programme. 

These will include:

• Advising service users in the carrying out of their activities.
• Coming alongside service users to assist and encourage.
• Providing transport to doctors, dentists, hairdresser etc.
• Providing personal support to ensure that service users needs are met, (including practical and spiritual needs).
• You will ensure that each service users Support Plan is followed and updated on a daily basis.
• You will work a shift system, including shift leadership, sleep-overs when required, as detailed in the staff rotas.
• You will keep all records required by both Care Standards (Scotland) Act 2002 and Teen Challenge UK.

As Teen Challenge UK is a Christian organisation, this post carries an Occupational Requirement in line with Equality Act 2010. Please note that one reference must be from your church minister or leader to endorse your live and active Christian faith and commitment. Successful applicants for this post will require membership of the PVG scheme and registration with the SSSC.

Benefits:

• Company Pension
• Discounted or Free Food
• On-site Parking

Experience:

• Support Environment: 2 years (Preferred)

Location:

• Duns TD11 

Licence:

• Driving (Required)
• SVQ Level 2-3 Health & Social Care (Preferred) or willing to work towards

Work remotely:

   •  No

Young People Support Worker

We have a new role available for a Young People Support Worker to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported or community based accommodation.

Position: Young People Support Worker

Location: Whitley Bay, Tyne and Wear, United Kingdom

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £24,136 pa + pension and other benefits

Closing Date:  13th April, 2025

About the Role

As Young People Support Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.

In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.

Where the client lives in the community you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation.

Key responsibilities include:

· Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.

· Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.

· Foster partnerships with local agencies to support clients while following data protection protocols.

· Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.

· Support clients in accessing education, training, employment, and volunteering opportunities.

· Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.

· Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.

About You

You will need to have the following skills and experience:

· Experience working with young people or those affected by homelessness.

· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.

· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.

· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.

· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Young People Support Worker

We have a role available for a Young People Support Worker to join Depaul UK and work as part of a services team in Warrington, delivering an assessment, support and move on service to vulnerable clients in supported accommodation. 

Position: Young People Support Worker

Location: Warrington

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £24,136 pa + pension and other benefits

Closing Date:  27th April, 2025

About the Role

As Young People Support Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. You will participate in our programme of meaningful activity by running group sessions and activities within the accommodation to support young people’s individual development and social engagement.

In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.

You will work a rolling rota of daytimes, evenings and weekends (some shifts will be lone working) including bank holidays to ensure that young people have full staff support during their most difficult times.

Key responsibilities include:

· Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.

· Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.

· Foster partnerships with local agencies to support clients while following data protection protocols.

· Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.

· Support clients in accessing education, training, employment, and volunteering opportunities.

· Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.

· Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.

About You

You will need to have the following skills and experience:

· Experience working with young people or those affected by homelessness.

· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.

· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.

· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.

· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you passionate about supporting people to take control of their finances and improve their financial wellbeing? The University of Manchester Students’ Union are looking for a new Financial Wellbeing Manager to join an exciting new team and project designed to support student’s in meeting their basic needs.

The Financial Wellbeing Manager will be joining the organisation at an exciting time, as we look to establish a brand-new Basic Needs Centre to support students in meeting their basic needs. They’ll be responsible for the design and implementation of a new financial education and support offering as part of the new Basic Needs team, supporting students with issues relating to key issues like food, housing, and finance.

As Financial Wellbeing Manager, you’ll support students to improve their financial literacy, equipping them with the skills and knowledge they need to better manage their finances, and ensure that they are well-informed about the support available to them. With an increasing cost-of-living, rising student rents, and wider financial challenges on the horizon, the Financial Wellbeing Manager will need to be proactive and adaptable as we aim to prevent students from reaching a financial crisis.

As this is a new and evolving project, there is a great deal of opportunity to develop the role and the financial support offering within the Basic Needs Centre.

Please download and read full job pack before applying

This is a new role within the organisation, providing leadership to maintain the operations, finances, and team at the charity, alongside exploring exciting new directions in relation to partnerships and commercial opportunities.

This is a one year cover, with potential to extend.

The Managing Director is a crucial role within the organisation, and will be responsible to the Trustees for the overall leadership, management and strategic development of Fat Macy’s Foundation (including instigating projects and taking opportunities to increase income).

As the external face of the organisation, they will be a strong communicator, raising the profile of the organisation and networking effectively.

Responsible for Fat Macy’s income generation, they will be scanning the horizon for new business opportunities and seizing relevant opportunities to form new partnerships. Equally important will be internal management: developing an effective and efficient organisation.

Structure

The Managing Director reports to and is accountable to the Trustees.

The Managing Director will work in partnership with the Fat Macy’s co-founder and CEO of Fat Macy’s Ltd and will oversee the general management of the charity. They will line manage the senior leadership team at Fat Macy’s Foundation: the Programme and Grants Manager, the Development and Operations Manager and the Training Lead (0.5 FTE).

What you'll do

Organisational leadership

• Provide ongoing leadership, and maintain the vision and strategic direction for Fat Macy’s to achieve its mission of supporting people from homelessness into supported, stable lives. 

• Ensure that Fat Macy’s values continue to underpin all activity, decision-making, and working culture.

• Managing, supporting and coaching a motivated and highly effective Senior Leadership Team which is committed to Fat Macy’s values and vision.

• Working closely with Fat Macy’s Ltd CEO to ensure a unified approach across the Ltd company and charitable foundation.

• Motivate and coach staff, role model behaviour and values and authentically representing Fat Macy’s internally and externally.

• Ensure Equity, Diversity and Inclusion and lived experience are prioritised across all levels of the organisation.

• Champion the Fat Macy’s Advisory Board, ensuring their involvement and lived experience plays a meaningful role across the organisation.

• Supporting/enabling/coaching existing senior leadership team.

Strategy and partnership: making an impact

• Lead clear strategies for Fat Macy’s to ensure it remains a stable and sustainable organisation with clear impact

• Ensure effective delivery of Fat Macy’s strategy, working with the Senior Leadership Team and board. 

• Work closely with Fat Macy’s Ltd to create opportunities for young Londoners living in temporary accommodation

• Advise and guide the Trustees in strategy, policy and good governance

• Source partners, as appropriate, to ensure Fat Macy’s has the best impact for those we support

• Oversee impact measurement and report annually to the board

Income generation, finance, fundraising and budgets

• Maintain and augment the organisation’s financial resources through prudent and productive partnerships, management, fundraising and income generation

• Work with existing and prospected corporate partners to create clear income streams for the charity

• Supervise and oversee the fundraising and resource development for Fat Macy’s

• Oversee the grant programme for housing deposits

• Produce management accounts, annual reports and end of year financials and budgets with accountants

Communication

• Promote Fat Macy’s to the media and the public

• Keep up-to-date with current and future thinking in the areas of homelessness, social enterprise and food-based solutions

• Support the communication of trainee voices and the Fat Macy’s Advisory Board

Management of people

• Provide clear high standards of leadership, management and direction to the senior management team at Fat Macy’s - working closely with the co-founder of Fat Macy’s Ltd.

• Oversee and coordinate the activities of the senior leadership staff: Programme and Grant Manager and Development and Operations Manager, with weekly meetings. 

• Communicate to staff a clear vision for the organisation and a strategic framework for development.

Activities of the business

• Oversee the delivery of the Fat Macy’s Foundation programmes

• Coordinate with the Fat Macy’s Ltd co-founder to oversee the strategy and direction of Fat Macy’s Ltd.

• Ensure fair and efficient decision making on projects and appropriate systems for implementation, monitoring and evaluation.

• Identify, action, deliver and evaluate the opportunities available to develop Fat Macy’s portfolio and impact.

Legal responsibilities and systems 

• Identify, assess and manage risks in line with the risk management framework and policies on risk management and internal control.

• Control and manage health and safety issues within Fat Macy’s by ensuring appropriate responsibilities are communicated, allocated and actioned.

• Oversee the social enterprise’s governance, including sitting on both boards (Fat Macy’s Foundation and Fat Macy’s Ltd).

Governance

• Meet monthly with the Chair to develop board meeting agendas that make effective use of people’s time and skills.

• Ensure Fat Macy’s has robust governance processes in place that evolve as the organisation grows and develops.

• Work closely with the Trustees to ensure that Fat Macy’s has a diverse, skilled and experienced board and support with trustee recruitment and onboarding.

• Provide high quality and timely board papers and information for board meetings.

• Support the Finance Sub Committee to provide effective finance governance to the organisation.

• Ensure effective risk management processes are in place to support good governance.

The ideal persona

• A dynamic and influential leader in the social enterprise, business or charity space

• A strategic thinker, who can think outside the box and create great impact 

• A natural people person, who will enjoy working with people from all walks of life - we are a diverse team and encourage this within Fat Macy’s

• You are organised, hard working and have excellent attention to detail 

• You are a good problem solver, and can set up effective systems and processes 

• You enjoy doing good and supporting people with difficult problems and life challenges

• You believe in the Fat Macy’s values and approach 

• We need team players - you’ll be ambitious but can listen, and work well with others

• 5+ years of experience in a relevant field

• You are an experienced strategic thinker, line manager, and a real people person

• You have some background in homelessness, social enterprise, business development, fundraising, and/or corporate partnerships

What we can offer you 

• An incredible learning experience working within an impactful social enterprise that addresses one of the biggest issues facing the UK

• Excellent opportunities for progression within an exciting and growing team

• Opportunities for flexible working

• A whole host of other benefits - staff lunch, discount wine, a day off on your birthday

Key information

• Salary: c. £45,000 dependent on experience.

• Hours: 37.5 hours per week (flexible working encouraged).

• Location: We’re based at 232 Shoreditch High Street, and would like this role to be in at least 80% of the week. However, we encourage flexible working.

• Start: May/June 2025 onwards.

• As a precondition of employment we’ll need you to complete an enhanced Disclosure and Barring Service check and provide two satisfactory references, one of which should detail your suitability to work with those experiencing homelessness and another to be from your most recent employer.

Hours: 35 hours per week  (full-time)

Start Date: As soon as possible

Contract Type: Permanent

Work Location: Hybrid - On-site at Great Ormond Street Hospital, London WC1 and home-working​

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with over 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.​

We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.​

About the Role

We are looking for a dedicated Advice Support Worker to join our well-established family advice service based at Great Ormond Street Hospital (GOSH). As part of Citizens Advice Camden, this service supports families of seriously ill children, who often face complex issues like housing problems, benefits entitlement, and debt. You'll play a key role in ensuring the smooth running of the service through administrative, organisational and communication tasks that enable our Advisers to deliver high quality social welfare advice and casework.​

​The ideal candidate will have strong administrative experience—ideally within the advice or charity sector—along with a working knowledge of issues such as welfare benefits or housing. Excellent IT, organisational and communication skills are essential, as is a sensitive and client-focused approach within a hospital environment. You will need to be able to work both independently and as part of a small supportive team. This hybrid role includes regular on-site presence at GOSH and requires the successful candidate to meet the honorary staff requirements of the hospital, including passing an enhanced DBS check and completing mandatory training.​

If you're passionate about making a real difference in people's lives and want to work in a rewarding environment, we would love to hear from you.

CVs are not accepted.

Closing date for applications: 9.00am Tuesday 22 April 2025

Interview date(s): ​29 or 30 April 2025

Interviews will be held on Zoom.

Harrogate Homeless Project is seeking to recruit a Senior Caseworker to join the Client Services Team. This is an exciting opportunity to be part of a growing team and to have the opportunity to make a real difference to our work.

The post holder will be responsible for leading and managing the caseworker team in achieving HPP objectives; including supporting clients through their HHP journey from their induction to leaving HHP services and beyond.

We are looking for someone who has a positive approach to their work with the ability to initiate and maintain constructive relationships with clients and colleagues. If you have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.

This is a full time position consisting of 37.5 hours a week. These hours will normally be worked between 9.00am – 5.00pm however some flexibility is required to vary working hours to cater to client needs and assisting them with their appointments.  The salary for the post is £29,250. 

Closing date for applications is 5pm on Thursday 10th April 2025, with interviews taking place week commencing 14th April. If you wish to apply for this post please forward a CV along with a supporting statement, showing how your experience fits with the job description and person specification. 

About Us:

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

Company Benefits - • A supportive team environment • Opportunities for career advancement, • 33 days holiday (inc bank holidays) • Healthcare package • Travel benefits • Workplace pension scheme.

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,104 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 21 April 2025

Interview Date: 29 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Domestic Abuse Service provides professional specialist, practical and emotional support to individuals from the Armed Forces community who are surviving domestic abuse. This includes support with housing applications enabling beneficiaries to secure a place of safety for themself and their children, access to counselling sessions, and application to military assistance providers who can provide financial support to meet specific beneficiary needs.

The Outreach Worker will respond to contact made to the service, which could be via the Stepping Stone Home, and provide personalised support to eligible clients with the aim of empowering them to lead independent lives.

About the role

We are looking for someone to manage a caseload from initial contact to case closure, providing direct support, advice, and guidance while ensuring appropriate onward referrals to relevant agencies. 

Providing bespoke listening and emotional support, you will assess and respond to the needs of clients in real time. You will deliver personalised and appropriate support with a high degree of emotional intelligence, demonstrating compassion and sensitivity to those experiencing domestic abuse, mental health difficulties, suicidal thoughts, or other vulnerabilities.

Working in partnership with internal teams, statutory bodies, and voluntary services, you will collaborate to enhance the support available to clients.

You will assess client eligibility for SSAFA support using a detailed knowledge of SSAFA Regulations, conducting regular reviews to ensure desired outcomes are achieved.

About the team

You will work with a small team; Domestic Abuse Advisor, Housing Manager and Family Support worker who are both experienced and skilled.

The team are trained in Safeguarding, Domestic Abuse, Housing, Benefits and other associated topics. As a team they learn and support one another.

About you

You will have had experience in delivering domestic abuse and welfare support to others. You will also need to be technically competent as you will be required to use varied digital platforms and software.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.