Homelessness Jobs

Invitation to Tender 

Development of Praxis’ Strategic Plan 2026-2031 

 About Praxis

Praxis is an award-winning human rights charity fighting for migrant rights since 1983. We give advice, provide support, and campaign so that migrants and refugees in the UK can live with safety, dignity and respect. Our direct services support people in London, and our training and campaign work has national impact. Our core purpose is to help migrants in crisis or at risk, ensuring they can live in safety, overcome the barriers they face, and take control of their own future. From our East London base, we strive for a world where people are not defined by their immigration status, and everyone is treated with dignity and respect.

Purpose of the role

As our 2020-25 strategy draws to a close, we are seeking a dynamic and insightful consultant(s) to provide expert strategy support and facilitation that will result in the development of Praxis’ next Strategic Plan 2026-31. The consultant(s) will play a key role in helping us clarify our mission, set actionable goals, and develop a comprehensive strategy that aligns with our vision for the future.This process will help us focus our efforts and resources on securing the most impactful change for migrants and refugees at risk of destitution and homelessness. Undertaking this process now will help us ensure that our organisation is in a strong position to respond to future challenges including increasing hostility towards migrant communities, deepening economic inequality and the ongoing housing crisis.

Objectives of the consultancy

· Review our current vision, mission and values

· Identify the key strengths of our current approach and our impact areas.

· Explore areas for organisational development.

· Make recommendations for our strategic priorities for the next 5 years.

· Support the CEO and Board of Directors to draft a new Strategic Plan and updated Theory of Change that will guide our work from 2026-2031.

Relationships

The process will be led by the CEO in close collaboration with the Chair of the Board of Directors.

Person Specification

The CEO is looking for a thought partner who has the following:

• Demonstrable success in facilitating strategic planning processes, particularly for charities.

· Proven strategic and analytic skills, including the ability to identify and challenge on critical questions, choices, and pay-offs.

• Skilled at designing and leading workshops, managing group dynamics, and fostering consensus.
• Ability to communicate complex ideas clearly and effectively, both orally and in writing.
• Flexible and responsive to the evolving needs of the process and organisation.

· A general understanding of the immigration sector and the needs of people at the sharp end of immigration policy.

Our Values

These are the values everyone at Praxis is expected to work according. Candidates are required to support, uphold and sustain these values.

We listen to the needs of our community

We always start with the insight from the people we support

We strive for a better way

We are ambitious for change and use our passion and questioning spirit to help us make progress.

Everyone belongs here

We create respectful, empathetic relationships that ensure everyone feels valued and seen

We learn together

We make space for individual and collective learning so we can elevate our impact

Timeline

To register your expression of interest please send the proposal.

The deadline for submission is 24 February 2025 before 23:59.

We would like to appoint a consultant in March 2025 and conclude the process at the latest by end of January 2026.

Application process

We welcome expression of interest proposals, which should include:

· Proposed project process, including a rough breakdown of a five-month timeline for the project.

· Fee, including VAT (if applicable). Our budget for this work is limited to £10,000, including VAT.

· The names and CVs/ profiles of the consultant(s) and the role which they will play.

· Any additional value you would bring within the price.

To register your expression of interest please send the proposal.

The deadline for submission is 24 February 2025 before 23:59.

Further information about the interview process will be provided to successful applicants.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London, with options for homeworking in line with Crisis’ Hybrid Working Policy

Contract: 12-month fixed term contract, parental leave cover

About the role

As a Supporter Journey Manager in the Brand, Marketing and Fundraising Directorate, you will design and lead the implementation and optimisation of multi-channel communication journeys to reach, engage, convert, and retain audiences. You will be responsible for managing a small team, working collaboratively across the organisation to apply a test-and-learn approach by continually reviewing and improving touchpoints and end-to-end journeys. You will help the organisation visualise journeys from the audience's perspective, monitor and report on performance, and plan and optimise efforts in pursuit of Crisis’ vision to end homelessness.

As a bold and impactful leader, you will design and develop multi-channel audience journeys, across touchpoints, to achieve objectives across the charity. You will collaborate with data, insight, and evaluation teams to ensure Crisis leverages insight and analysis to maximise supporter engagement and realise income potential. As a champion of audience voices and working equitably you will advance the organisation’s strategic goal to become more audience-led in its vision as it grows support, in all its forms, and communities committed to ending homelessness.

About you

• Proven experience in establishing and managing successful customer experience (CX) functions, from journey design to development and optimisation.

• Equally comfortable with the details of systems and data, while maintaining a clear view of the bigger picture and end-to-end experiences.

• Results-focused, with experience in setting up measurement frameworks and driving a culture of continuous improvement.

• Background in customer experience, email and/or direct marketing, with practiced expertise in working within a devolved operating model environment.

• Influential leader, skilled in convening and facilitating meetings and workshops with senior stakeholders to drive decisions and outcomes.

• Proactive and inclusive leader with the ability to unify diverse disciplines and cross-functional teams toward common goals and shared priorities.

• Committed to equality, diversity, and inclusion, with a vision to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 February 2025 23:55

Interview process: Competency tasked interview with presentation task.

Interviews will take place on Tuesday 4 March 2025 at our offices in London, E1.

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.   

Registered Charity Numbers: E&W1082947, SC040094 

The role of the Community & Housing Officer is pivotal within the Simon Community Creating Homes initiative in managing and sustaining tenancies for individuals transitioning out of homelessness. 

The Community & Housing Officer will play a key role in expanding housing opportunities by building and maintaining strong partnerships with landlords, housing providers, and other key stakeholders. Through these collaborations, the post holder will help increase access to affordable and secure housing, while contributing to the broader goal of ending homelessness within the community.
​​​​​​
The position requires a proactive and compassionate approach to both housing management and community development, ensuring that tenants are supported and that the initiative’s housing impact continues to grow.
​​​​​​
Essential Criteria:

• CIH Level 4 qualification in Housing or degree in a related discipline (e.g., Housing, Property Management, Social Policy) OR A minimum of two years’ relevant experience in a housing-related role with a commitment to obtaining a CIH Level 4 qualification within an agreed timeframe.
• Demonstrate a detailed understanding of the operation and regulation of the private rented sector in Northern Ireland, including landlord responsibilities and tenant rights.
• Show a strong understanding of housing supply and availability in Northern Ireland, particularly in relation to social housing, the private rented sector, and people at risk of homelessness. Proven ability to build and maintain strong relationships with landlords, tenants, and other stakeholders.
• Hold a full, clean driving licence (or alternative means of travel if a disability prevents driving), as regular travel across Northern Ireland will be essential.

Desirable Criteria:

• A Level 5 or above CIH qualification in Housing or a postgraduate degree in a related field such as Property Management, Housing Policy, or Social Work.
• Previous experience working with individuals at risk of or transitioning out of homelessness, particularly in a supported housing or tenancy sustainment role.
• Familiarity with social housing allocation systems in Northern Ireland, including the Common Selection Scheme.
• Familiarity with housing or property management systems and strong IT skills for record-keeping and reporting.

​​​​​​​​​​​​​​Why work for the Simon Community?
We offer an extensive benefit package, including:

• Pension Plan
• Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
• Death in Service Benefit
• Generous Annual Leave Entitlement
• Learning and Development Opportunities
• Compassionate Culture
• Occupational Sick Pay
• Health & Wellbeing Initiatives
• Management Development Programmes
• Long Service Awards
• Blue Light Card Scheme.​​​​​​​​​​​​​​

​​​​​​​​​​​​​​Great Place to Work Accreditation
Achieving the Great Place to Work accreditation is a testament to our dedicated staff. As we celebrate, our commitment to continuous improvement remains steadfast. We pledge to foster a culture of ongoing enhancement, marked by recognition and appreciation. Moving forward, we are determined to make Simon Community an even better workplace. 

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Job title: Structured Coach (Housing), internally this role is known as Coach, Structured Coaching

Contract: 12 month fixed-term contract (paternal leave cover)

Hours: 21 hours per week, Monday to Friday. The successful candidate will need to work 7 hours on a Friday, but there is flexibility around the other working days.

Location: Based onsite in Crisis Skylight London, 50-52 Commercial St, E1 6LT 

About the role

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.  

Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills.  

About you

We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.  

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 16 February 2025 at 23:50

Interviews will take place on Monday 24 and Tuesday 25 February at Crisis Skylight London, 50-52 Commercial St, E1 6LT

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Job title: Structured Coach (Housing), internally this role is known as Coach, Structured Coaching

Location: Based in Crisis Skylight London, 50-52 Commercial St, E1 6LT based on-site.

About the role

This is an exciting time to be joining Crisis Client Services as we work towards our Vision to 'End Homelessness' for more of the members we work with. We are a value's driven organisation with members at the heart of what we do.  

Working in a psychologically informed way, you will establish an open, trusting and strength based professional relationship with members supporting them into sustainable housing. Offering high quality coaching, advice and information and motivating members to identify and work through the changes they need and want to make whilst supporting their wellbeing and development of resilience and interpersonal skills.  

About you

We are looking for an experienced, skilled, and driven person to join the team as a Coach within the Structured Coaching team. You will deliver high quality coaching that enables members to achieve their goal of sustainably ending their homelessness by providing flexible, planned, person-centred support including access to housing, employment and the appropriate learning and skills development both internally and through access to community-based specialist services. You will hold a holistic view of a member's journey with us as part of our "one worker, one member' lead working approach.  

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 16 February 2025 at 23:55

Interviews will take place on Monday 24 and Tuesday 25 February at Crisis Skylight London, 50-52 Commercial St, E1 6LT

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Do you have a passion for fundraising? Do you want to put your faith to work to address homelessness? 

About the role

Hope into Action is a multi-award-winning charity which enables the church to house people affected by homelessness.  We housed almost 500 people last year and have exciting plans to grow further. We aim to combine both professional excellence and spiritual passion in all we do. 

The Supporter Relations Manager is a critical role responsible for raising c£1m a year from grants and donations from individuals and churches. You will also be responsible for our communications including our website and social media.

About you

We are looking for someone who can inspire people to support the work of Hope into Action.This will involve excellent written and inter-personal skills and the ability to present our work with conviction and credibility.

You will have the ability to oversee both the detailed work required in a grant application as well as communications which inspire our supporters.You will appreciate the importance of targets and accountability and valuing every one of our supporters. 

You will be a team player, committed to the Christian ethos of our charity and our model of working closely with local churches. You have a passion for how the Christian faith can make a difference.

 Job Description 

Are you a client-focused, proactive and compassionate individual with a proven track record of working with vulnerable people who have multiple disadvantages?  If so, Hope4 has an exciting opportunity. We are seeking a Senior Key Worker to join our team and play a central role in delivering our vital homelessness support services in Rugby. Hope4 aims to end homelessness and food poverty one person at a time. We need an ambitious, compassionate person to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role

You will work as part of our small staff team along with local accommodation providers, seeking to place clients directly into accommodation. You will work with them to develop outcome-focused support plans that reflect their needs, personal strengths and goals, to make sure that they can sustain their accommodation and thrive in their community.

You will coordinate support around your clients and act as their Key Worker to help them sustain their accommodation and move forward with their lives. This will mean coordinating interventions provided at the Hope Centre by our staff or other agencies, or in the community so that the right support is provided at the right time, enabling clients to progress on their journey to independence.  

About you

You will:

• need a relevant background that includes experience of working with those who are homeless or on the margins of homelessness.
• understand the needs and obstacles faced by those experiencing homelessness.
• be experienced in supporting people who are vulnerable and/or could have multiple disadvantages and complex needs.
• be able to demonstrate that you are a team player who is flexible, proactive, compassionate and dependable.
• have a good working knowledge of safeguarding frameworks and can demonstrate proficiency using a range of IT tools to carry out your work, including Microsoft Office applications and case management systems.

Above all we are looking for an inspirational and committed individual who is an effective communicator demonstrating a genuine desire to support people to transform their lives.

Hope4: 

At Hope4 we believe that everyone has the right to have a place to call ‘home’, somewhere that is safe, secure and sustainable, and enough food even when in a crisis. We also believe that everyone should have the chance to realise their hopes and ambitions, and as a charity our clients are at the heart of what we do. Although Rugby is a small market town, in 2024 we supported over 180 people at our Day Centre and provided over 6000 food parcels at our Foodbank. The Hope Centre clients access a holistic range of services from the immediate need of a sleeping bag to showers, food, clothing, computers, mental and physical health care, and Key Workers working on a tailor-made plan enlisting the help of housing providers. Our staff and more than 80 volunteers are crucial to making this happen. 

The charity is founded on Christian principles by the local churches and works to address homelessness and food poverty in the Borough of Rugby. Our staff and volunteers support these values and ethos irrespective of belief or background.

Hope4 is the overarching charity name overseeing all operations of the Hope Centre and Rugby Foodbank. 

Our Values: Compassion, Respect, Integrity, Faith and Community 

Job Title: Senior Key Worker 

Reporting to: Service Delivery Manager 

Location: Hope Centre*, 8 Newbold Road, Rugby, CV21 2LJ. *some off-site working is anticipated. 

Salary range: Full-time, £31,000- £33,000 depending on experience. 

20 days holiday a year (plus birthday and bank holidays, increasing a day a year of service to a max of 25 days a year). 

Hours: Full time, Monday to Friday. Some evenings, bank holiday or weekend work may be required, and time off is given in lieu of extra hours worked.

Overall role purpose: 

As our Senior Key Worker, you will work closely alongside the Service Delivery Manager to oversee the smooth running and operation of the Hope Centre in terms of its operational efficiency and standards.

You will be the main point of contact for staff and external agencies when the Service Delivery Manager is not available.

 Key Responsibilities for a Senior Keyworker

1.     Case Management and Support:

o Be responsible for the triage and support of a case load of clients who have multiple needs including mental and/or physical health issues drugs and/or alcohol dependencies, a history of multiple exclusion and social isolation, and who require an intensive case management approach.

o Deliver high quality support including assessing housing, benefits, healthcare, and employment needs. enabling clients with multiple needs to access and engage with the help they require., Supporting them to develop their plans and achieve their goals and to ultimately leave homelessness for good, including assessing client needs, risks and strengths

o Coordinate and support access of clients to relevant resources and partner agencies both at the Hope Centre and in the community ensuring effective communications between all parties.

o Liaise with partner organisations as necessary including meetings with other professionals concerning clients.

o Advocate for clients and lead on access to appropriate external organisations to ensure appropriate, timely support to help end their homelessness.

o Lead on first stage escalation of client issues/challenges.

o Maintain accurate and up-to-date records of client progress, interventions, and outcomes.

2. Team Leadership and Mentorship:

o Lead case review meetings, ensuring a coordinated and consistent approach to client care.

o Provide support to colleagues and volunteers to contribute to the development of skills and experience in the team providing guidance on best practices.

o Support team members, including volunteers, in their work by sharing your knowledge and skills and working collaboratively and constructively together in the interests of members.

o Supervision of volunteers where required.

o Participate positively in team meetings and group work sharing ideas and respecting colleagues’ contributions to build and sustain an inclusive team. 

o Be the main point of contact for staff and external agencies when the Service Delivery Manager is not available.

3. Coordination with External Agencies:

o Act as a key point of contact for multi-agency meetings and initiatives focused on tackling homelessness.

o Liaise with partner organisations as necessary including meetings with other professionals concerning clients.

o Build and maintain strong relationships with local authorities, housing providers, and support services to secure resources for clients.

4. Crisis Intervention:

o Provide immediate support in emergency situations, including support to securing temporary accommodation and addressing urgent needs.

o Support Safeguarding concerns, ensuring all cases are handled in line with policies and procedures.

5.     Program Development and Advocacy:

o As part of a team ensure the delivery of Psychologically Informed Environments and Trauma Informed Care that:

• promote client engagement and maximise inclusion and safety

• support wellbeing and the development of resilience and interpersonal skills

• are person centred helping people to recognise and build on their strengths

• motivate people and encourage them to identify and work through the changes they need and want to make supporting them to recognise their progress

• provide routes into appropriate learning and skills opportunities and ensure that clients have access to the community-based specialist services and support they need

• recognise the prevalence of, and impact of adversity and trauma on a person, understanding that individuals have all too often been disempowered, disconnected and excluded, and being careful not to repeat this

• recognise the value of compassion and connection in creating safety

o Contribute to the development and improvement of homelessness programs and services across the town and county.

o Act as an advocate for clients to ensure they are engaged with, or continue to receive assistance from other specialist services, working to address barriers to housing and support including community based and mainstream services needed to help them achieve their goals. 

6.     Compliance and Best Practices:

o Ensure all work adheres to legal, ethical, and organisational standards, including confidentiality and data protection.

o Stay informed about homelessness trends, policies, and practices to deliver effective and informed support including attending identified training.

o Ensure working for and volunteering at Hope4 is a positive experience.

7. Relationships and influence

o Develop and sustain positive operational partnerships that help ensure clients can access appropriate services in their communities.

o Build and maintain excellent relationships with colleagues within Hope4 and other organisations to ensure the delivery of a high-quality service as part of a wider service-offer that ends homelessness. 

o Work reflectively, developing an awareness of your own and others’ relational styles and responses, and any judgements, biases or assumptions that may impact upon your work.

o Flexibility to cover other roles to maintain and adapt service delivery where required 

8. Monitoring and quality

o Adhere to monitoring, case recording, outcome reviews and quality and audit systems. Ensure that accurate data is captured on the Case Management System and that there is good and appropriately responsive communication.

o Awareness of quality standards, including the compliance and good governance of service provision.

o Competent in the use of IT systems including Microsoft applications.

General: 

o All information and data to be maintained in accordance with Hope4 policies and procedures, and within GDPR principles.

o Undertake identified training within specified timelines and maintain current operational knowledge where required.

o To be an active and effective team member with both those at the Hope Centre and Rugby Foodbank and those organisations supporting our work eg statutory and referral agencies, other charities, food and financial donors.

o Participate in supervision and annual appraisal and identify your own job-related development and training needs. 

o Safeguarding – an awareness of Safeguarding for children and vulnerable adults and/or a willingness to undertake training.

o To be an ambassador for Hope 4 within the wider community.

o Build positive relationships with Hope4’s stakeholders including staff, trustees, volunteers and clients.

o Undertake any other reasonable requests by management, consistent with the nature of the service.

o Ensure that all work is delivered in line with contractual obligations and in accordance with best practice of Hope4. 

See person specification for more details and shortlisting minimum criteria. 

Please contact the Hope Centre if you would like to visit or speak to the Hope Centre Manager before applying.

Do you have a good understanding of digital marketing platforms and associated analytics tools including Google Ads, GA4 and Meta Ads Manager,, plus proven experience of developing and executing complex digital marketing plans and campaigns? Then join Shelter as a Digital Marketing Manager and you could soon be playing a leading role at the heart of our Marketing team.

About the role

We are looking for an experienced Digital Marketing Manager to manage the planning, implementation and optimisation of Services and Retail digital marketing campaigns, and to support content teams with SEO guidance. The primary responsibilities of this role are to lead on the Services and Retail PPC strategies, increasing traffic and engagement with our online advice and driving revenue through the Shelter eCommerce store. You’ll liaise with key internal stakeholders and use your expertise to plan and deliver strategically important marketing activity across a wide range of channels.

About you

As comfortable managing complex digital projects to tight deadlines as you are liaising with multiple, competing stakeholders, you’re keen to seek out new and innovative digital marketing methods to test, learn and propose. You’re also confident in content planning and production for digital campaigns and have a good technical understanding of customer-facing environments and platforms. You’ll have experience working within an eCommerce environment and be able to interpret data quickly and communicate learnings effectively. Add in strong attention to detail and excellent organisational and project management skills and the chances are that you have exactly what we’re looking for.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Working across all aspects of marketing, we combine our expertise in engaging organic and paid audiences to build awareness of the Shelter brand and drive support for our work. We also work closely with our Services, Campaigns, Fundraising and Retail divisions to help them achieve their business objectives. From developing project strategies to delivering multi-channel campaigns, we analyse market trends, build targetable audience segments and constantly optimise and test new channels and ad variants. Our focus is on integrated marketing, using digital channels such as SEO/PPC, social, content, display and native, alongside out of home and other offline channels, while our strong data and content expertise means our decisions and insights are always evidence-based.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you passionate about finding volunteers to help end Homelessness? Can you work with individuals from the community, corporates and people experiencing homelessness?

We are looking for someone to run and develop our volunteering offer so that we can work with more people, develop new parterships and provide a pathway for our guests to volunteer in a safe environment. You will be able to multi task, working with a range of stakeholders, ensuring that all people feel valued, supported and cared for. This is a new role for our organisation so has plenty of scope to develop and help us achieve more for the people we serve and the wider community.

Salary: £34,085.47 per annum (pro-rated to £23,859.83)

Location: Shelter Hub Sheffield – with flexibility to work from home

Contract: Fixed term contract ending June 2026

Hours: 26.52 hours per week (0.7 FTE)

Closing date: Tuesday the 18th of February at 11:30pm

Interviews will be taking place Wednesday the 5th of March 2025

We’re looking for a passionate, driven individual to become a part of Shelter’s fundraising team and play a vital role in our mission to combat homelessness, join us as a Regional Community Fundraiser in the Yorkshire region, you will work to engage local communities and raise crucial funds to support our fight for home.

About the role

As a Community Fundraiser for Shelter, you will play an integral role in driving our community fundraising strategy across Sheffield and the wider Yorkshire region. You will engage with a diverse range of audiences, including individuals, local businesses, schools, volunteers, and community groups, to build meaningful relationships and raise vital funds to support Shelter’s mission. Your responsibilities will include managing fundraising events, overseeing budgets, and identifying new opportunities to grow our supporter base.

You’ll be at the heart of our efforts to inspire long-term engagement with Shelter’s work and make a lasting impact. You will also work in collaboration with colleagues from across Shelter, including local teams, shops, and services, to ensure that community fundraising goals are aligned with Shelter’s broader objectives.

About you

We are looking for someone with experience of community fundraising and engagement who possesses the skills to build good, meaningful relationships and have strong communication skills to be able to motivate and inspire existing and new supporters.

You will need to be able to take a proactive approach to managing budgets and events in your role as community fundraiser and above all, you will also have a passion for social justice and share Shelter’s belief that everyone has the right to a safe home.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

About the team

This exciting opportunity sits within Shelter’s Community and Events team which is a part of the Income Generation directorate.  Community & Events is made up of our Community Fundraising, Supporter Experience, Digital Fundraising & Marketing and Mass Participation teams, across the team we look after a wide range of fundraising activities encouraging supporters to raise money and providing them with the support to do so.

In this role, you will report to the Senior Community Fundraising Area Manager for Northern England, who will provide guidance, coaching, and support to help you thrive in your role. You’ll be working as part of the Northern England Community Fundraising team, alongside colleagues based in Lancashire, Manchester, Newcastle, and Merseyside.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a one-page expression of interest. This should be relevant to the points in the ‘About You’ section of the job description attached to this advert and align with the following behaviours below.

• We prioritise diversity and have an inclusive and open mindset
• We work together to achieve a shared purpose

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent.

We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the role 

If you’re a writer who can come up with incredible headlines, craft copy across multiple channels and are driven by a strong desire to do some good in this world, then we want to meet you.

As our Midweight Copywriter, you’ll be joining a talented and friendly creative team who recently won In-House Agency of the Year at the Drum Awards.

We think and work a like an agency – we’re not here to simply cross the T’s and dot the I’s. Our work is all about finding the big ideas, so we need this to be one of your superpowers (and you’ll need a portfolio to prove it).

Our team takes on a variety of briefs from across the organisation and things move quickly. One day, you might be working on our Christmas fund-raising campaign. The next, you could be brainstorming ideas for an event or writing copy for a cash-appeal mail out. Whatever the brief, you’ll be taking projects from concept to completion, always working alongside a designer and a Creative Lead.

You’ll need real understanding of social media, an exceptional grasp of brand voice, meticulous attention to detail, excellent proofreading skills and all the versatility you’d expect from a top-notch copywriter.

Does this sound like you? Then let’s have a chat.

About the team 

As our Midweight Copywriter, you’ll be joining a friendly, talented and dedicated team who recently won In-house agency of the year at The Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the Organisation:

Mary Seacole Housing Association is a highly regarded Supported Accommodation and Community Services provider committed to addressing homelessness and supporting vulnerable non-UK nationals. Our mission is to deliver immigration support, accommodation, and outreach services to individuals who face complex challenges. We aim to foster inclusive communities and provide high-quality services to our clients. You will be joining a dedicated team working on a high-impact project that focuses on helping non-UK nationals who are currently experiencing homelessness.

Role Purpose:

The Support Worker (Rough Sleeping Outreach) will play a crucial role in supporting individuals sleeping rough, with a particular focus on migrants from non-EU countries. The role involves offering assessments, placing individuals into suitable accommodation, and supporting them through resettlement, including engagement with Immigration Advisors and helping them transition to sustainable housing and employment or facilitating reconnection with their Local Authority area, country of origin, or family/friends who can offer housing or work.

This service aims to minimise new, long-term, and repeat rough sleeping by providing access to specialist health care and other vital services, ensuring that every individual receives the tailored support they need to avoid returning to homelessness.

Key Responsibilities:

Conduct Assessments: Carry out comprehensive assessments for people sleeping rough, identifying their individual needs with a trauma-informed approach and ensuring that any barriers to accessing services are removed.

Place Individuals in Accommodation: Work collaboratively with housing providers to secure appropriate accommodation, ensuring swift placements that meet the individual’s specific circumstances, including emergency accommodation when necessary.

Support Migrants: Ensure that migrants from non-EU backgrounds have access to opportunities to move into sustainable housing, employment, or reconnect with their country of origin, family, or friends who can provide support. Assist in their journey to settle into long-term accommodation and employment options, where applicable.
Engage with Immigration Advisors: Facilitate engagement with Immigration Advisors (IA) to ensure that individuals are supported with any legal or eligibility issues relating to their immigration status.

Provide Resettlement Support: Offer continued support to individuals after their placement in accommodation, focusing on resettling them effectively within four months. This includes access to employment or further assistance from relevant service providers.

Collaborate with Multi-Agency Partners: Work closely with key partners, including health services, housing teams, and local charities, to provide a holistic, multi-agency response to rough sleeping and ensure the best possible outcomes for service users.

Respond to Outreach Reports: Act promptly on reports of rough sleeping from the public, partner agencies, or tools like Streetlink, ensuring effective and timely intervention.

Build Trusting Relationships: Develop strong, trusting relationships with vulnerable individuals to help them access and engage with available services. Continuously offer support to help them transition into secure housing and avoid a return to rough sleeping.

Driving and Flexibility: The role involves travel across the borough to different locations, so a full, clean driving license is essential. The successful candidate must be flexible in their working hours, as outreach may occur during early mornings, evenings, and weekends.

Experience:

Significant experience working with migrants or individuals facing multiple disadvantages (e.g., homelessness, mental health issues, substance misuse).

Knowledge and experience of trauma-informed care and supporting individuals in crisis situations.

Skills and Competencies:

• Strong communication skills, both written and verbal, with a focus on building trust with vulnerable individuals.
• Ability to work flexibly, including evenings and weekends, to meet the needs of service users.
• Competence in conducting needs assessments, developing support plans, and assisting with resettlement efforts.

Languages / Other:

• Additional language skills are essential, particularly North African dialects, Arabic, or Hindi, to effectively communicate with migrant communities in Luton.
• Driving License: A full, clean driving license is essential, and the ability to travel across the borough to meet with service users in different locations.
• Flexibility and working hours: Outreach workers follow a varied rota, including 9 AM–5 PM shifts and early mornings like 6 AM–2 PM and 5 AM–12 PM. This ensures flexible support and outreach at key times to meet community needs effectively.

Desirable Criteria:

• Experience working in an outreach or housing support role.
• Familiarity with local housing services, immigration advice, and homelessness support in Luton.
• Ability to work in a multi-agency setting and to coordinate effectively with partners.

Other Requirements:

• Commitment to Luton Borough Council’s mission to end rough sleeping by 2027.
• Willingness to undertake further training and development as needed.
• A valid enhanced DBS check (courtesy of MSHA)

Job Types: Full-time (12 months fixed-term). Depending on funding and performance, an extension to the contract may be possible.

Pay: £28,000.00 per year (Hours: 39 hours per week)

We welcome applications from individuals who are committed to making a positive impact in the lives of others. Sounds like you'd be a great fit? Please apply and we will send you the full JD and employment application.

Justlife’s Vision

Making people's experience of temporary accommodation be short, safe and healthy.

About this role

The role of Health Engagement Worker will involve supporting a caseload of service users that are experiencing homelessness. The role requires the use of specialist knowledge and relationship skills to influence service users with varying degrees of mental health, addiction and trauma related issues to engage with health services.

This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating or them to get access to source housing and social security benefits. Working collaboratively with our partners Arch Healthcare the role is dependent on good communication and joint working with a variety of partners and professionals.

The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.

Making decisions, “in the moment” to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.

Why do we exist

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

Our values guide our work and are very important to us:

• Collaboration before competition
• People before programmes
•  Innovation before Institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

• Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
• Additional 5 days annual leave purchase scheme through salary sacrifice
• Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
• Cycle to work scheme
• 2 Volunteering days per year

Key terms and conditions

Job Title: Health Engagement Worker

Hours: 37.5 hours per week

Contract: Permanent

Normal hrs to be worked: Monday-Friday 9am-5pm

Location: Brighton

Salary: £28,743 per Annum

Application Process

To apply, please upload a covering letter addressing how you meet the person specification, together with an up to date CV and an Equal Opportunities.

Deadline for applications is 10th February, but we may close this early if enough suitable applicants are identified. Interviews will be held in the week of 17th February.

You will receive an automated email receipt of your submitted forms. If you do not hear from us by the end of Friday 14th February, please assume your application has been unsuccessful on this occasion. We are grateful to you for considering this role but unfortunately we are unable to provide feedback on unsuccessful shortlisting.

Role Summary

The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.

Role Description

Service Delivery

Using frontline practical and procedural knowledge of working with complex service users to support them to engage with health care services during their housing vulnerability. This could include, but is not limited to;

• Assisting them in addressing housing, financial, health or wellbeing needs
• Accompanying them to appointments
• Connecting them with appropriate support services such as substance misuse services or food banks
• Collaborating with agencies such as the local authority, housing providers and support services
• Advocating on behalf of the service user to access medical care, housing and benefits.
• Maintaining regular contact, a listening ear and emotional support during times of crisis
• Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness
• Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
• Use interpersonal and communication skills to provide support to service users and collaborate with others including colleagues, partner agencies, health care professionals and external agencies.
• Take duty of care seriously by assessing the service users social and environmental conditions, drawing out and passing on relevant information to and from healthcare professionals, ensuring client confidentiality is maintained.
• Use of excellent writing skills to prepare and submit housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of service users.
• Support delivery of the activities programme where needed.
• Brief and liaise with other members of the team and external agencies regarding service users, enabling them to effectively carry out their roles.
• To record all service user data on the Inform system within the standards set by the organisation.
• Carry out light physical tasks, such as travelling to visit service users, shopping or lifting office equipment.
• Oversee work streams within the project as directed by the Project Lead.

Service Development

• Collaborate with the Advocacy and Patient Discharge Coordinater, maintain good standards of support for patients as well as good communication with hospital staff and the weekday in-reach team.
• Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients.
• Provide reports and case studies when requested.
• To be part of and contribute to the Justlife staff team, attending meetings as appropriate and to be involved in appropriate staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events.

Research

• Supporting the wider Justlife vision to feed into research and help develop the service including the involvement of service users in design and delivery of the service.

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Person Specification

Experience

• Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group)
• Experience of working with drug and alcohol dependent adults or those experiencing poor mental health

Skills

• Care, empathy and skilled in dealing with emotionally vulnerable service users
• Excellent ability to engage with service users in an empowering manner
• Effective communication; written and oral skills
• Effective administrative and IT skills
• Excellent organisational skills

Knowledge

• Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
• Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
• An understanding of health and safety policies and procedures that aim to keep staff and clients safe.

Personal Attributes

• Commitment to equal opportunities in our service delivery
• High self-awareness and the ability to maintain personal well-being through periods of pressure and stress
• Ability to be self-motivated and work well in a team or as a lone worker

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Based in London, minimum one day per week in the office with the option to work from home in line with Crisis’ Hybrid Working Policy.

Contract: 12-month fixed term contract/ secondment opportunity

About the role 

This is your opportunity to join an ambitious and high-performing Policy and Campaigns team at a critical time to influence the policy direction on homelessness from the new Westminster Government. As the Policy Manager, you will lead on the design and delivery of an ambitious policy programme focused on the solutions to end homelessness, and work with your colleagues in campaigns to shape our influencing strategies, contributing your knowledge of Whitehall and how to influence Government, as well as people with lived experience of homelessness to shape the overall direction. You will also collaborate with the media and research teams to deliver effective influencing. 

You will manage a high performing team to deliver proactive programmes of policy work that are underpinned by evidence-based solutions and informed by political intelligence and lived experience of homelessness. You will work with stakeholders to expand Crisis’ network and position Crisis as the leading expert on policies related to homelessness with decision makers and influencers. You will also collaborate strategically with the Campaigns Manager to drive forward our policy campaigns, and to advise and shape our campaign narratives and influencing agenda.

You will oversee a range of proactive policy projects to achieve policy change in the areas of housing, renting, welfare, migration, and legislation, and lead your team to work with our frontline services to ensure policy in grounded in the experiences of people facing homelessness.

This is your chance to be a part of the team and deliver real and impactful policy change to end homelessness, for good. 

About you 

To be successful in this role you will have demonstrable experience of designing and delivering proactive policy projects and shaping influencing strategies that achieve change. You will have a track record of delivering robust policy solutions that are informed by the external political environment and reflect the needs of people experiencing homelessness. You will have experience of working successfully to influence MPs, Ministers and senior civil servants. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 9 February 2025 (at 23:59) 

Interviews will be held in person on the 20 February. 

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

 
Registered Charity Numbers: E&W1082947, SC040094