Help At Home Volunteer Volunteer Roles in Manchester

Befriending Volunteer

You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.

Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship. 

Befriending Plus

Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.

Befriending Volunteer

You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.

Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship. 

Befriending Plus

Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.

At Doorstep Library, we’re dedicated to bringing the magic of books and the joy of reading directly into the homes of children who need our support.

With 1 in 4 children in the UK leaving primary school unable to read or write properly, we recruit and train in-person and online volunteers to introduce children from under-resourced areas to the pleasure of reading.

What’s Involved?

As a Doorstep Library reading volunteer, you’ll visit the same families via Zoom every week with eBooks to share with the children and encourage their love of reading.

You will:

• Handpick eBooks from our online portals based on the children’s age, interests, and reading level
• Join families via Zoom with your volunteer partner for 20-minute reading sessions  
• Make notes after the session to keep track of how the child/ren are progressing

Our unique home-based approach allows our volunteers to build trusting relationships with families, helping them to connect with the community and equip them with the skills they need to succeed later in life.

When and Where?

You can be based anywhere in the UK to become a Doorstep Library online volunteer.

• Time commitment: One evening a week (Regular Volunteer), one evening every other week (Semi-Regular Volunteer) or once every 3 weeks (Stand-In Volunteer) during school term times
• Hours per week: 2
• Days: Our projects run on Mondays, Tuesdays, or Thursdays from 4:30pm – 6:30pm

Skills/Experience Needed

• Be able to make a regular weekly commitment or once every 3 weeks for a Stand-In Volunteer during school term time
• Be compliant with our safeguarding procedures, complete an Enhanced DBS, Child Barred List check, and provide 2 references
• Enjoy spending time with children and believe in education for all
• Have comfortable fluency in English
• Be non-judgmental and respectful of a variety of lifestyles and children’s learning
• Have excellent communication skills – be able to listen to families and communicate effectively with Project Leaders (including via text/emails/calls with Doorstep Library staff)
• Be confident using technology – for connecting with families via Zoom and completing records
• Be organised – be able to multi-task in a multi-faceted role comprising of much more than solely reading to children
• Be reliable – always attending a pre-agreed session and giving plenty of notice in advance of absences
• Be friendly – to build good relationships with families, your volunteer partner and the rest of the team
• Be confident – to lead the session or mentor a new volunteer
• Be patient, persistent and flexible – tailoring your approach to each family’s needs

Doorstep Library is committed to safeguarding and promoting the welfare of children, young people, and all those it comes into contact with. All volunteers undergo rigorous safer recruitment processes including specified interview questions, a DBS check, and the collection of written and/or verbal references.  Safeguarding training is a mandatory part of the induction process for all volunteers, and they are expected to always adhere to our safeguarding policies and procedures.  

Be Part of Preserving History: Transcribe Veteran Voices for the Legasee Archive

Volunteer from home and make a lasting difference by helping to make the personal stories of veterans accessible to all.

About Legasee Educational Trust

Legasee is a charity dedicated to preserving the experiences of British military veterans through recorded interviews. These stories capture the rich and diverse histories of individuals who have shaped significant events. By transcribing these interviews, you’ll help us create a fully searchable archive that empowers schools, universities, researchers, and the public to connect with these incredible narratives.

The Role: Transcription Volunteer

Your main responsibility will be to transcribe audio or video interviews into text. This ensures the interviews are fully accessible to everyone, including those who are deaf or hard of hearing, and makes the archive searchable for specific information. Accuracy, attention to detail, and respect for the interviewees’ words are vital.

You’ll be part of a friendly and supportive volunteer team, working remotely and at times that suit you. This role is perfect for anyone with strong listening and typing skills who is passionate about preserving history.

Key Responsibilities:

• Transcribing recorded interviews with veterans accurately and sensitively.
• Formatting transcripts according to Legasee’s guidelines.
• Meeting deadlines for assigned transcription tasks.
• Communicating with the volunteer coordinator for support and feedback.

What We’re Looking For:

• Excellent listening and typing skills.
• Strong command of the English language.
• Attention to detail and a commitment to accuracy.
• The ability to work independently and manage your time effectively.
• Respect and sensitivity to the veterans’ stories.

Benefits of Volunteering with Legasee:

• Make a Difference: Your work will help preserve veterans’ stories for future generations and enhance access to the archive for educational and research purposes.
• Learn New Skills: Gain valuable experience in transcription, history, and archival work.
• Flexible Working: Volunteer from anywhere, at times that fit your schedule.

Commitment and Support:

We ask for a commitment of approximately 4 hours per week, although we are happy to fit in around your other commitments. You’ll receive full guidance and support, including a comprehensive transcription guide and access to our volunteer coordinator.

Join us in preserving the voices of history—your contribution will truly make a difference.

Our challenge
Our Support and Information team offer a wide range of inclusive and accessible services to support those diagnosed with a brain tumour and their families.

One of our most critical services is our Support and Information Line, which is open between 9am-5pm, Monday—Friday. This service offers a place for people affected by a brain tumour diagnosis, to ask questions or raise concerns about a diagnosis, and how to support a loved one. We continue to see an increase in people accessing these services, and strive to work in smarter ways to manage this increase.

How can you help?
We’re looking for volunteers to help us make sure the Support Line runs more efficiently, by answering calls and asking a small number of specific questions to ensure the caller is transferred/triaged to the most appropriate support for them. This role also has the opportunity to develop into providing support to the community about specific areas.

• Answer incoming calls to the Support Line with empathy and understanding
• Ask specific questions to understand the caller’s support needs and transfer to the appropriate teams
•  Accurately record information about the call onto our secure database
• Assist the support team in specific project areas where appropriate
• Respond to support emails from our community
• Support our digital support team with our peer support groups on Facebook • The role could develop into providing support over the phone regarding specific areas

What impact will you have?

This is an opportunity to be the first point of contact for our community, ensuring those that we support get the best service possible.

We’re looking for...

• Experience or confidence in answering calls and speaking on the phone
• Strong IT and computer skills, ideally experience of using databases
• Ability to demonstrate a high degree of empathy and resilience
• Active listening and strong communication skills
• Ability to separate own experiences from others, offering support and signposting in a non judgemental way
• Confidence to work autonomously and as part of a team
• Organisation and reliability
• Demonstrable understanding of confidential working

We particularly encourage applications from those who are significantly underrepresented in our sector, including individuals from Black, Asian and Minority Ethnic (BAME) communities.

What can I gain from volunteering with you?

• You’ll have the opportunity to utilise your existing skills, while developing and learning new ones to take forward into the future
• You’ll join a friendly, passionate team and develop an understanding of how this team at The Charity operates
• The satisfaction of knowing that you’re assisting those affected by a brain tumour diagnosis to gain the appropriate support
• The opportunity to expand the role in the future, by taking on additional training

Time commitment

To ensure we have volunteer cover for the full Support Line opening hours, we are looking for volunteers to commit between 1-4 hours a week. However, are open to talking about the regularity of these shifts.

The available times that we currently have are:

• Monday, 9am—10am
• Monday’s, 1pm-5pm
• Tuesday’s, 9am-10am
• Tuesday’s, 12.30pm-5pm
• Wednesday’s, 9am-10am
• Every other Thursday, 9am-1pm
• Friday’s, 1pm - 5pm

Due to the continuous training involved, we would ask that volunteers commit to a minimum of six months spent volunteering with us. This is a remote role where you can volunteer from home. You will have regular contact with our Support and Information team who, while facing tough challenges along the way, look out for each other and nurture an inspiring, positive team environment.

Practical considerations

You’ll receive a full online induction to The Brain Tumour Charity and specific training for the role, as well as training on the use of our database and phone system.

You’ll receive weekly supervision after each shift and ongoing support through online webinars, emails and telephone calls, from a team member within the Support team. You’ll have the opportunity to keep in touch and gain support from other volunteers in the same role.

Incoming support call numbers may vary, so some shifts may be quieter than others. We’ve created a number of different activities that you can get involved in between calls, if you would like to. This role has the opportunity for development to other areas of the support team— guidance and training will be provided for this.

We carry out reference checks for all individuals who will be volunteering with us on a regular basis. Volunteers will also be required to complete some internal data protection and disclosure documentation before commencing the role. Volunteers must be over 18. 

Green Allotments is a charity on a mission to create new allotment sites in England and Wales. 

We are currently looking for lovely volunteers for various roles which are all home-based:

• Social Media Supporters: Share our posts on your socials, less than one hour per week, no long-term commitment. Our easiest and lowest time commitment volunteer role. Great for you if you are new to volunteering or have only just a little time to donate to us.
• Volunteer Desk-based Researchers: Up to 1-2 hrs per week to look up information e.g. we might ask you to look for details about allotments in a given area, we will show you how to do this.
• Occasional professional/specialist micro-volunteers in the areas of Marketing and PR, Human Resources: These are one-off (short) specialist tasks.  We will ask you for advice or signposting on a specialist topic. This role can be tailored to your circumstances to suit you, e.g. by email, phone or zoom.

There are no set hours when volunteering for us and you can turn down anything that you are offered. Obviously, we will treat you with dignity and respect.

We do not anticipate that you will incur expenses in this role. We expect our volunteers to already have an internet connection and be willing to use that as part of their volunteer role with Green Allotments CIO.

(At present we are unable to accept applications from under 18s, although we hope to be able to do so in the future as our charity grows)

Caring Friends is a partnership project between the Community Volunteering Team and The Unpaid Carers Team at Cardiff Council. This project is looking to recruit a team of volunteers who are passionate about providing friendship and support to Unpaid Carers across Cardiff. 

What we’re looking for: 

• Empathetic people who are passionate about providing support to Unpaid Carers; 

• An understanding about who an unpaid carer might be, or a willingness to learn; 

• People who are warm and friendly, and love building relationships with people; 

• People who love learning new things and are committed to finding out more about services that can help people who are unpaid carers; 

• Access to a phone or computer in order to undertake befriending activities; 

• Someone who is able to commit to a regular volunteering day (at least once a week); 

• An ambassador for Cardiff Council, through following relevant policies and procedures. 

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers in the Crawley, Reigate and district area
• Planning fundraising events and activities with your team
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• There may be opportunities for your activities to be fully remote and/or admin based if you'd prefer.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Great people skills and the ability to bring out the best in others
• Excellent organisational skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Fine-tuned communication skills and a passion for engaging with people within your local community
• Basic IT skills to use Cats Protection systems - training and support can be provided
• Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care. We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, staff and supporters.

A bit about this role

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

What can you expect to be doing?

• Supporting and encouraging a team of fundraising volunteers in the Horsham and district area
• Planning fundraising events and activities with your team
• Allocating tasks before and during fundraising events
• Keeping financial records from fundraising events
• Encouraging and promoting a professional image of Cats Protection 
• Following policies and guidelines and ensuring licences and permits are obtained for events

A bit more information about this role and the team

• This is a flexible role. The amount of time you offer can work to your availability and convenience.
• You will need your own transport if you wish to attend events, ideally a car or van since items, stock and equipment will usually be needed.
• We ask that you complete training to support you in your role. This can be completed online if you have access to the internet and the necessary device (computer/laptop/tablet etc). Support can be offered or paper versions of much of the training if needed.

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Great people skills and the ability to bring out the best in others
• Excellent organisational skills
• The ability to prioritise and delegate
• An appreciation of the importance of handling money and charity resources responsibly
• Fine-tuned communication skills and a passion for engaging with people within your local community
• Basic IT skills to use Cats Protection systems - training and support can be provided
• Committee volunteers need to be aged 18+

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Unleash Your Passion, Volunteer Online with IHF!

Make a difference from anywhere in the world: Join the International Humanity Foundation (IHF) and help us empower marginalized children and communities. We offer flexible online volunteering opportunities in four exciting divisions:

A. Human Resources (HR): Master essential HR skills while supporting our global team. Assist with applications, interviews, calendars, and more.

B. Finance: Gain valuable financial experience while managing funds responsibly. Help us track donations, process grants, and ensure financial stability.

C. Education & Administration: Make a lasting impact on children's lives. Develop curricula, mentor youth, and contribute to various educational projects.

D. Media & PR: Share our stories and amplify our impact. Use your talents in media, graphics, translation, or writing to connect with the world.

Benefits:

• Make a real difference: Contribute to a meaningful cause and change lives.

• Gain valuable skills: Enhance your knowledge and develop new abilities.

• Connect with a global community: Collaborate with passionate volunteers from diverse backgrounds.

• Flexible and rewarding: Volunteer from the comfort of your home on your own schedule.

No matter your experience, you can make a contribution! We welcome individuals with various skills and levels of expertise.

Ready to join us?

Visit our website to learn more and apply:

Together, let's create a brighter future for all!

Looking for a flexible and rewarding way to volunteer? Join our Marketing Team as a Mystery Shopper!

In this role, you’ll act as someone searching for care for a loved one, helping us enhance the experience for families navigating this important decision. You’ll play a key role in helping us assess how we support families during this important time and help us identify ways to improve.

No specialist skills are needed, just good listening and communication skills and a willingness to share your honest feedback. We’ll provide a full induction, guidance and ongoing support, so you’ll feel supported every step of the way.

Volunteers will need access to a phone and an email address, which you should be comfortable using as part of this role. Any out-of-pocket expenses will be reimbursed.

Make a difference with your time and skills while learning something new. Apply now and help us ensure we’re offering the very best support to families looking for care.

What you will be doing In this role, you will help us better understand the experience of people who contact our care homes when looking for care for their loved ones. Acting as a potential customer, you will:

• Make telephone and email enquiries to selected OSJCT care homes.

• Evaluate different aspects of the call, such as whether you were invited to visit the home and how your questions were handled.

• Record details of the interaction in a provided format, noting areas where the experience excelled and where it could improve.

• Assess follow-up actions, such as the promptness and quality of any subsequent emails or calls you receive from the care home.

The skills you need

• The ability to communicate effectively, both written and spoken, to ensure findings are recorded clearly and accurately.

• Attention to detail and a willingness to provide honest feedback.

• The ability to maintain confidentiality and handle information sensitively and responsibly.

Corona Kids CIC Director (Volunteer)

Corona Kids CIC is a Non for Profit, Social Enterprise on a mission to improving the lives of children and young people with a close family member involved in the criminal justice system.

Our aim is to establish a community of skilled professionals and care givers who recognise that losing a parent or significant other to prison can be a traumatic experience for children and young people affected. Through our training and projects, we aim to raise awareness of the needs of this vulnerable group.

 To achieve our future goals, we are seeking a third Director enthusiastic about reaching children and young people affected by family member imprisonment.

As one of 3 Directors you will be part of a team that will secure the future success and sustainability of Corona Kids projects.

 What are we looking for:

Someone with proven experience in leadership roles, particularly but not exclusively with non-for-profit organisations. Someone with experience of securing funding such as grants, or corporate funding would be desirable.

Someone willing to dedicate some of their time, energy, and resources to developing actionable social impact projects that will make a difference to the lives of children with families involved in the Criminal Justice System.

What we will offer You:
 

· An opportunity to be part of a team amplifying the voice of children and young people affected by imprisonment and helping to deliver change that positively affects their short- and long-term potential.

• An opportunity to help shape, develop and promote the important work of this social enterprise.
• An opportunity to undertake training to prepare you for this voluntary role.

When would you be needed:

We are looking for someone that can commit a few hours per week to this role. The days/hours are open to discussion and will be mutually agreed upon. The work will be home based with occasional in person Networking /Directors meetings.

Reference required: Yes. We will ask for two-character references, (this can be a former employer or someone who knows you well …other than a relative)

Safeguarding and DBS requirements for your role: Corona Kids CIC is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. DBS checks will be required for relevant posts.

Corona Kids CIC values diversity and welcomes applications from all sections of the community.

A bit about this role

We need Fundraising Volunteers to help in and around Medway. The postcode areas we are active in are ME1, ME2, ME3, ME4, ME5, ME6, ME7, ME8.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help. 

Our Volunteer led branches operate within local communities nationwide and rely on funds donated by generous members of the public to continue to help cats and kittens in need of new homes, supporting owners with neutering, managing trap, neuter and return programmes and educating people about cat welfare. 

Our fundraising volunteers are part of a passionate team that help raise funds to help cats. They help plan and deliver exciting and varied fundraising events, which can be anything from craft fairs, cake sales, sponsored abseils – and anything in between!

What can you expect to be doing?

• Helping organise fundraising events in your local area 
• Championing our cause and making a better life for cats
• Getting involved with new and exciting fundraising ideas 
• Engaging communities, spreading awareness and starting conversations
• Promoting National fundraising initiatives where appropriate

A bit more information about this role and the team

What are the benefits to you and the cats?

You will develop new skills, expand your knowledge and help raise funds that will make a significant contribution to improving the lives of cats and kittens in need. You will also meet new people, make new friends and be part of a dedicated team of volunteers.

We’re looking for someone with

• Good communication skills
• Responsible to handle money
• Willingness to be part of a team
• Confidence in speaking to members of the public
• Knowledge of local community networks (would be an advantage)

Time expectation 

Our fundraising volunteers usually spend 2 to 3 hours per week in this role. You can offer your time flexibly, seasonally or remotely and it can be shared by more than one volunteer if needed. 

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

ABOUT THE ROLE

We are looking for volunteers, preferably with experience of community engagement and networking, to:

· Research and develop a database of local authority websites

· Research and develop a database of other charities and support organisations, who may support individuals affected by leukodystrophy

· Request for Alex TLC to be added as a support organisation to the above resource lists

· Improve awareness of the charity and leukodystrophy within local authorities, other charities, and support organisations

· Research ways that we can improve our outreach to yet-to-reach groups within the community

This is a wonderful opportunity to develop your existing skills within a unique arena, learn about the difficulties facing those with rare disease, and give vital and tangible support to sufferers of leukodystrophy.

We need help to give hope and support to people affected by leukodystrophy – could you be that help?

ABOUT YOU

Candidates should be able to demonstrate the following:

· at least 2 years working or volunteering experience

· an interest in Alex TLC and the work that we do

· basic understanding of the complexities of leukodystrophy

· excellent written skills

· excellent communication skills

· excellent computer skills, particularly Microsoft Word and Excel

· excellent organisational and administrative skills

Alex TLC are flexible and the role can be home based or at our Peckham, London SE15 office. Unfortunately we are unable to consider applications from outside of the UK.