Health and safety volunteer volunteer volunteer roles

Inspire. Lead. Welcome the next generation of lifesavers.

Do you have a talent for bringing people together? Are you organised, confident, and passionate about making your community stronger? If so, this could be the most rewarding role you’ll ever take on.

St John Ambulance Cymru is looking for to recruit 3 County Recruitment and Onboarding Managers – 1 in Powys, 1 in Gwent and 1 in Dyfed, to lead the way in welcoming new volunteers into our organisation.

This is not about paperwork - it’s about people. As a County Recruitment Manager, you’ll be the face of St John Ambulance Cymru for every new recruit. You’ll inspire confidence, create a warm welcome, and make sure every volunteer begins their journey ready and excited to make a difference.

What you’ll do

• Lead monthly onboarding days - welcoming new volunteers, checking ID documents, organise and support engaging first aid awareness sessions, and helping recruits take their first steps.
• Champion volunteering - representing St John at local events, community fairs, and through online promotion.
• Work with local leaders - ensuring new volunteers get the right training, support, and opportunities.
• Shape the future - this is a newly designed role, so you’ll help develop how we recruit and onboard for years to come.

What you’ll get

• The chance to directly shape the volunteer team that saves lives in your community.
• Leadership, training, and communication experience you can take anywhere.
• A network of passionate people working together to build safer, healthier communities.
• Eligibility for the Blue Light Card and access to St John Ambulance Cymru training and support.

What we’re looking for

• A friendly, approachable communicator who can put people at ease.
• Someone organised, reliable, and confident leading a group.
• Passion for volunteering and community service.
• Experience in recruitment, HR, training, or events is welcome - but not essential. We’ll support you every step of the way.

Why it matters

Every St John Ambulance Cymru volunteer goes on to save lives, support people in need, and strengthen communities. You’ll be the one who makes that possible. Without you, their journey may never begin.

This is your chance to step into a leadership role that truly changes lives.

Do you enjoy connecting with others? Join us as a Lunch Club Volunteer and help create a warm, welcoming space for older adults in Roehampton!

Inspire. Lead. Welcome the next generation of lifesavers.

Do you have a talent for bringing people together? Are you organised, confident, and passionate about making your community stronger? If so, this could be the most rewarding role you’ll ever take on.

St John Ambulance Cymru is looking for to recruit 3 County Recruitment and Onboarding Managers – 1 in Powys, 1 in Gwent and 1 in Dyfed, to lead the way in welcoming new volunteers into our organisation.

This is not about paperwork - it’s about people. As a County Recruitment Manager, you’ll be the face of St John Ambulance Cymru for every new recruit. You’ll inspire confidence, create a warm welcome, and make sure every volunteer begins their journey ready and excited to make a difference.

What you’ll do

• Lead monthly onboarding days - welcoming new volunteers, checking ID documents, organise and support engaging first aid awareness sessions, and helping recruits take their first steps.
• Champion volunteering - representing St John at local events, community fairs, and through online promotion.
• Work with local leaders - ensuring new volunteers get the right training, support, and opportunities.
• Shape the future - this is a newly designed role, so you’ll help develop how we recruit and onboard for years to come.

What you’ll get

• The chance to directly shape the volunteer team that saves lives in your community.
• Leadership, training, and communication experience you can take anywhere.
• A network of passionate people working together to build safer, healthier communities.
• Eligibility for the Blue Light Card and access to St John Ambulance Cymru training and support.

What we’re looking for

• A friendly, approachable communicator who can put people at ease.
• Someone organised, reliable, and confident leading a group.
• Passion for volunteering and community service.
• (Experience in recruitment, HR, training, or events is welcome — but not essential. We’ll support you every step of the way.)

Why it matters

Every St John Ambulance Cymru volunteer goes on to save lives, support people in need, and strengthen communities. You’ll be the one who makes that possible. Without you, their journey may never begin.

This is your chance to step into a leadership role that truly changes lives.

Inspire. Lead. Welcome the next generation of lifesavers.

Do you have a talent for bringing people together? Are you organised, confident, and passionate about making your community stronger? If so, this could be the most rewarding role you’ll ever take on.

St John Ambulance Cymru is looking for to recruit 3 County Recruitment and Onboarding Managers – 1 in Powys, 1 in Gwent and 1 in Dyfed, to lead the way in welcoming new volunteers into our organisation.

This is not about paperwork - it’s about people. As a County Recruitment Manager, you’ll be the face of St John Ambulance Cymru for every new recruit. You’ll inspire confidence, create a warm welcome, and make sure every volunteer begins their journey ready and excited to make a difference.

What you’ll do

• Lead monthly onboarding days - welcoming new volunteers, checking ID documents, organise and support engaging first aid awareness sessions, and helping recruits take their first steps.
• Champion volunteering - representing St John at local events, community fairs, and through online promotion.
• Work with local leaders - ensuring new volunteers get the right training, support, and opportunities.
• Shape the future - this is a newly designed role, so you’ll help develop how we recruit and onboard for years to come.

What you’ll get

• The chance to directly shape the volunteer team that saves lives in your community.
• Leadership, training, and communication experience you can take anywhere.
• A network of passionate people working together to build safer, healthier communities.
• Eligibility for the Blue Light Card and access to St John Ambulance Cymru training and support.

What we’re looking for

• A friendly, approachable communicator who can put people at ease.
• Someone organised, reliable, and confident leading a group.
• Passion for volunteering and community service.
• Experience in recruitment, HR, training, or events is welcome - but not essential. We’ll support you every step of the way.

Why it matters

Every St John Ambulance Cymru volunteer goes on to save lives, support people in need, and strengthen communities. You’ll be the one who makes that possible. Without you, their journey may never begin.

This is your chance to step into a leadership role that truly changes lives.

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.  We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

This role is based in the Thanet area.

We are looking for a volunteer to help support us with gardening and working alongside our service users to support them with all things gardening related, tasks will include:

•Trimming hedges and bushes

•Weeding, planting and watering plants

•General vegetable patch maintenance

•Sharing knowledge of plant, flower and food cultivation with service users

•Offering a safe and comfortable experience for all service users, showing awareness of service users’ varying physical and mental well-being needs

Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.

This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems

Volunteers need to:

•Be at least 18 years old

•Have experience or qualifications in gardening, cultivation, harvesting of plants.

•This role requires a regular commitment- weekly

•Be able to get to the venues which is in Thanet

•Be computer literate and have a good standard of spoken and written English

•Be willing to have an enhanced DBS check

•Have an understanding of the importance of professional boundaries in the role and ability to maintain confidentiality is essential

This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.

Why we need your help

We provide free games and activity sessions with tailored support for children with additional needs and disabilities. We support over 100 children, known as our ‘athletes’, with a wide range of additional needs, including autism, cerebral palsy, non-visible disabilities, and global development delay. At KEEN London, we strive to use fun and games to improve young people's wellbeing, and personal, social and emotional development as well as broadening experiences to increase skills and confidence.

Purpose of the role

Our Volunteer Coaches are the backbone of a KEEN London session! You’ll provide one-to-one support to an athlete, helping them to access all the activities on offer, achieve their personal development goals, and of course have tons of fun! You can expect to get involved with a wide range of playground games, ball games, nature walks, and creative activities. From time to time, we also run trips for our athletes, and previous trips have included trampoline parks, high ropes courses, pedalo boating and slime-making classes.

Tasks and activities

● You’ll support our athletes to engage with the session, and have fun while they’re doing it.

● You’ll help our Service Coordinators develop goals for our athletes, track their progress, and give them lots of encouragement along the way.

● You’ll work with your Service Coordinators and fellow Coaches to come up with new games, develop resources, and plan activities.

● We want our athletes to enjoy being active, making friends, and trying new things - and we want you to join in the activities with them!

● Our athletes love working with energetic and enthusiastic people, and we’ll ensure that all your hard work will be rewarded with a great time.

Please note: To ensure that you are equipped and ready to take on this role, there is a thorough application process which includes but is not limited to: an information session, an in-person onboarding training evening, an enhanced DBS check, reference checks and a safeguarding quiz. All elements of the onboarding process have to be completed satisfactorily before you can start volunteering in this role. 

Why Volunteer with KEEN London?

KEEN London would not be what it is without the volunteers who support our work, and we want to ensure that all our volunteers gain just as much from their volunteering journey as they put into the charity. Here’s what you’ll get in return for supporting us:

● Regular volunteer social events, and opportunities to meet other coaches

● We will provide you with ongoing feedback and support to enable you to reach your full potential at KEEN, you will receive an induction and handbook prior to starting your role and you will receive access to a virtual training portal with additional resources.

● We will give you opportunities to access other roles to help you broaden your skills, such as becoming a Captain or Session Leader.

● Long-term volunteers receive t-shirts, badges, and advance sign-ups to our popular events

● We have a budget set aside to cover volunteer expenses (see Volunteer Agreement below)

● We will provide job/character references to volunteers after a reasonable period of volunteering with us.

Volunteer Agreement

All KEEN London volunteers are asked to observe the Volunteer Agreement. This agreement is binding in honour only, is not intended to be a legally binding contract between us and may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or at any time in the future.

As a volunteer with KEEN London, you can expect:

● To be a part of a unique and evolving charity that is providing a valuable service to children and young people with additional needs.

● To be introduced to how the organisation works and your role within it.

● A supportive and reciprocal environment that ensures a positive experience for you as a volunteer.

● To be invited to volunteer at special events and fundraising activities.

● Reimbursement of any reasonable travel expenses.

● To be treated fairly and equally with dignity and respect, regardless of race, ethnicity, gender or gender identity, age, (dis)ability, religion or sexual orientation.

● A safe and healthy environment for you to volunteer in.

● Any problems or complaints to be investigated quickly and resolved fairly.

● Recognition for your efforts and successes – celebrating achievements and rewarding loyalty and dedication.

● To receive, if required, a reference after a reasonable time of volunteering.

● Access to free Charity Worker Discounts.

Our expectations of volunteers:

● To maintain and uphold the reputation and good name of the charity.

● To treat other volunteers, staff and service users fairly and with dignity, and to respect everyone equally, regardless of race, ethnicity, gender or gender identity, age, (dis)ability, religion or sexual orientation.

● To ensure appropriate levels of confidentiality and data protection are upheld.

● To uphold our Child Protection and Safeguarding Policy. This includes ensuring that when out of sight of other adults a ratio of 2 adults to 1 athlete is in place, and that you report any concerns you have about the safety and wellbeing of athletes to the Coordinator as soon as possible.

● To adhere to all health and safety instructions.

● To be punctual and reliable when attending sessions, and inform the coordinator via phone call as soon as possible if you are unable to attend.

● To attend at least 2 sessions per month for at least 6 months.

● To bring energy, enthusiasm and a willingness to learn to all sessions.

Role Description Internal Ref Number: COACH4

Looking for a way to give back to your local community without a long-term commitment? Not sure exactly what you’d like to do, but know you want to help?

Sometimes we come across one-off community tasks that just need a few volunteers to give us a good old Yorkshire helping hand. We also know life can get very busy and people don’t always have time to commit to a regular volunteering role.

Being a Community Squad volunteer is a flexible way to get involved. You’ll find out when and where one-off tasks are happening near you, and you can choose to help whenever it suits. There’s no ongoing commitment, you’re in control.

As a Squad volunteer, you’ll regularly receive updates about opportunities across Yorkshire. There’s no obligation to sign up for any of them, but if something catches your eye, just put your name forward. We’ll send you all the details you need, and you simply turn up on the day!

Tasks vary widely, so there’s something for everyone. You might help at a community clean-up, plant spring bulbs, hand out leaflets, put out grit or clear a path when it’s snowed for a neighbour. Or you could be handing out popcorn at a cinema event, making cups of tea at a social club, supporting someone with their digital devices, creating glitter tattoos at a children’s event, or writing letters to customers who are isolated.

There will be lots of varied things to help with!

Job Description – HR Manager

Organisation: Children With Voices

Reports to: the executive ops manager

Location: Hackney, London - Hybrid

Contract: Full-time / Part-time – specify as needed

Job Purpose

The HR Manager plays a vital role in supporting the vision and mission of Children With Voices by ensuring that all HR practices are fair, compliant, and aligned with safeguarding, equity, and community wellbeing. This role is responsible for overseeing all aspects of human resources, from recruitment and staff development to compliance and wellbeing initiatives. The HR Manager will be instrumental in creating a safe, inclusive, and supportive environment where staff, volunteers, and young people can thrive.

Key Responsibilities

1. Oversee Daily HR Operations
   • Manage HR functions to ensure efficiency, compliance, and alignment with organisational goals.
   • Champion safeguarding and equality in every aspect of HR practice.
2. Recruitment & Onboarding
   • Lead fair and inclusive recruitment, ensuring diversity, equal opportunity, and alignment with our safeguarding responsibilities.
   • Deliver onboarding that instils Children With Voices’ values, safeguarding culture, and commitment to community impact.
3. HR Policies & Compliance
   • Develop and implement HR policies and procedures in line with UK employment law, charity governance, and safeguarding legislation.
   • Ensure GDPR compliance and maintain secure, confidential records.
4. Training & Development
   • Coordinate training on safeguarding, equality, diversity, inclusion, and wellbeing.
   • Support ongoing professional and personal development for staff and volunteers.
5. Employee Relations & Wellbeing
   • Provide advice and support on employee concerns, encouraging a culture of respect, accountability, and collaboration.
   • Promote mental health and wellbeing initiatives, aligned with our duty of care.
6. Volunteer Engagement
   • Oversee volunteer recruitment, DBS checks, safeguarding induction, and ongoing engagement.
   • Support volunteers to feel valued and integrated into the charity’s mission.
7. Collaboration with Leadership
   • Work closely with the CEO and department leads to ensure HR strategies support the organisation’s mission and goals.
   • Streamline HR processes to improve efficiency and impact.
8. Conflict Resolution
   • Mediate disputes fairly, maintaining trust and confidentiality.
   • Support managers in handling sensitive matters in line with policy and safeguarding standards.
9. Records & Benefits Management
   • Maintain accurate HR records, ensuring data protection compliance.
   • Administer employee benefits and ensure fair, transparent processes.
10. Health, Safety & Safeguarding

• Ensure workplace compliance with health and safety legislation.
• Embed safeguarding responsibilities across all HR practices, ensuring no child or vulnerable adult falls through the gaps.

Person Specification

Essential Skills & Experience:

• Proven experience in an HR management role, ideally within the charity or community sector.
• Strong knowledge of UK employment law, HR compliance, and safeguarding requirements.
• Excellent interpersonal and communication skills, with the ability to build trust at all levels.
• Experience managing recruitment, onboarding, and training processes.
• Ability to mediate and resolve conflicts in a fair, professional, and sensitive manner.
• Strong organisational skills with attention to detail and confidentiality.
• Commitment to equity, diversity, inclusion, and community empowerment.

Desirable Skills & Experience:

• CIPD qualification (Level 5 or above) or equivalent HR certification.
• Experience working with volunteers, young people, or community-focused organisations.
• Knowledge of charity governance and regulatory frameworks.
• Experience in developing wellbeing or mental health initiatives.

Our Values at Children With Voices

• Safeguarding First: Every decision is made with the protection and safety of children and vulnerable people in mind.
• Equity & Inclusion: We champion fairness and diversity, ensuring no child or family is left behind.
• Collaboration: We believe in the power of working together with partners, communities, and families.
• Empowerment: We support children, families, staff, and volunteers to thrive and reach their full potential.
• Community Impact: We exist to rebuild stronger, safer communities for future generations.

Salary & Benefits - £1,520 per month

Days 1–2 days in the office, with flexibility to choose from Tuesday, Wednesday, or Thursday. The remaining hours can be worked remotely.

Working pattern: 20 hours per week

Graphic Designer & Marketing Volunteer

About us

The Museum of Brands, nestled in the vibrant Notting Hill area of West London, is a one-of-a-kind institution that brings to life the fascinating history of consumer culture through branding, packaging, and advertisements. Our collection showcases over 200 years of social and technological change, offering visitors a nostalgic and insightful journey through history. Established by Robert Opie, the museum is a treasure trove of everyday items that might have been thrown away by past generations, but now tell the story of how consumer trends shaped society.

The Role 

We’re looking for talented Graphic Design & Marketing Volunteers to help create vibrant, on-brand visual content for both our social media and in-house marketing materials. You'll be working with Canva and Adobe tools to bring campaigns to life, from digital posters and Instagram carousels to screen graphics and printed flyers.

This offers an opportunity for hands-on experience in the GLAM (Galleries, Libraries, Archives, and Museums) Cultural Sector, ideal for students or individuals with a strong interest in marketing, graphic design and content creation.

What you’ll do:

· Design digital and print marketing assets using Canva, Adobe Illustrator, Photoshop or InDesign including:

o Social media graphics (posts, stories, highlight covers)

o Posters, flyers, leaflets

o Screens and TV slides for internal displays

· Follow and apply our brand identity guidelines to all content

· Translate event listings, updates, and key messages into engaging visual content

· Support and expand ongoing campaign visuals - while also contributing your own creative ideas

· Help plan and schedule social media content using tools such as Meta Business Suite or Hootsuite

· Collaborate with the wider team on seasonal campaigns, exhibitions, and public programmes

· Stay aware of current design trends and help ensure our visual identity remains fresh and dynamic

· Analyse the performance of social media posts, using data insights to adjust and improve future content strategies.

Additional Duties

•  Front of House Support: Train as a Museum Front of House assistant, covering Reception duties, welcoming visitors, handling calls, and assisting with other interdepartmental tasks as needed.

Who we’re looking for:

• Has experience using Canva and/or Adobe Creative Suite (Photoshop, Illustrator, or InDesign)
• Has a strong eye for layout, typography, and colour, with a good understanding of visual branding
• Can confidently follow a style guide but also bring your own creative flair
• Has good written communication skills and can transform information into clear, engaging design
• Is well-organised, proactive, and able to work independently and as part of a team
• Bonus: an interest in museums, heritage, arts or cultural marketing

Availability

We're excited to offer this opportunity as either a volunteer role or a student placement, ideal for anyone looking to gain hands-on experience in a dynamic and creative environment.

Student Placement: This placement is perfect for someone who can contribute 2–3 days per week, with flexible options for full days (8 hours) or half days (4 hours) based on your schedule.

Volunteering: We are looking for individuals who can offer at least one half day per week for a minimum of three months. This helps create a consistent and valuable experience for both you and our marketing team.

Whether you're hoping to enhance your CV, gain industry insight, or support a cause you care about, we’d be delighted to welcome you aboard.

This placement requires in-person work at The Museum of Brands, London, W11 1QT during the week.

Expenses

Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are here for over 6 hours.

Training and support

We have an induction process that ensures you have the information needed to thrive during your time with us. Training is primarily ‘on-the-job’, guided by our Marketing Officer. You'll receive ongoing support, regular feedback, and opportunities for 1-to-1 discussions to enhance your skills and experience. We’re also happy to provide references and CV support to aid in your future employment opportunities.

Our Commitment

The Museum of Brands is committed to:

• Equality and fairness: We believe in providing equal opportunities for all volunteers, ensuring fairness in all aspects of the role.
• Safe working environment: Your safety is paramount, and we comply with all health and safety regulations.
• Confidentiality: We adhere to the principles of the Data Protection Act to ensure your privacy and data security.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa in order to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

PLEASE NOTE: This role is only required for the Christmas period initially, however we are also seeking a podiatrist volunteer for our year round service.

Each person who'd like to volunteer needs to sign up individually, and volunteers are not permitted to bring friends, family members, or children along with them on shifts.

If you plan to apply for this role, please note you will need your HCPC registration number and PLI certificate to hand.

You will contribute to ending homelessness by

Crisis Podiatry Volunteers provide a range of treatments and advice for our guests. When you are homeless or insecurely housed, access to healthcare is challenging. 

As part of our preventative health work, you may provide general footcare advice and guidance. You may also treat corns and calluses, mycotic and gryphotic nails, blistering and maceration.

You will be volunteering at our Health & Wellbeing Day(s). These events are an opportunity for members to access a range of health & wellbeing services from the safety and comfort of our Skylight. All treatments are clothed. 

You will be part of a specialist volunteer team which may include: Hairdressers, Masseuses, Optical Care and GPs. 

Our training will show you what to expect when running sessions and the type of sessions that work best for our guests.

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.  We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

This role is based in the Thanet area.

We are looking for Volunteers to help support us with coordinating and delivering activities, tasks will include:

•Organising and delivering activities for service user participation, which could include walking groups, craft and wellbeing activities as well as attending trips out of service.

•Consulting service users to gain their feedback about what activities they would like to participate in.

•Helping service users to engage within a group setting, helping with any activity sessions that take place on or off the premises.

•Offering a safe and comfortable experience for all service users, showing awareness of service users varying physical and mental wellbeing needs.

•Providing feedback to the Senior Service Manager and reporting any observations or concerns in a timely manner.

Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.

This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems

Volunteers need to:

•Be at least 18 years old

•Be able to get to the venues which is in Thanet

•This role requires a regular commitment

•Be computer literate and have a good standard of spoken and written English

•Be willing to have an enhanced DBS check

•Have an understanding of the importance of professional boundaries in the role and ability to maintain confidentiality is essential

This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.

Adult Casework Volunteer - Role description 

Role: Adult Casework Volunteer 

Team: Casework 

Supervised by: Adult caseworker 

Location: Tooting office on a Thursday afternoon (2-5.30pm)

Time commitment: 3.5 hours a week, we ask that volunteers commit for a minimum of 6 months 

About CARAS :  

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do 

About CARAS casework:

CARAS works with adults and young people of a refugee and asylum seeker background to find solutions to their problems. There are two separate sub-teams within the Casework team; young people and adults. We support adults to navigate the asylum system, understand their options, access benefits, connect with services and realise their goals. We are a non-specialist casework and advocacy service, so we work in close partnership with other local organisations to whom we refer people with more complex issues.

Using the empowerment model, our casework service embodies CARAS’ values of ‘with not for’, always striving to ensure people are armed with the information and resources they need to make decisions and take action for themselves.

About the Role:

We are currently recruiting for 2 volunteers to join our Adult Casework team. 

The purpose of the Adult Casework volunteer role is to support adults with a refugee or asylum seeking background to understand their rights, access information and services, and ultimately, take control of their own lives. You will work with individuals to address problems they may face relating to, among other issues, asylum support, accessing healthcare and education, access to legal advice and finding activities and opportunities.

You will start from an understanding that individuals are always best placed to solve their own problems, and often need nothing more than to talk out a problem and find the solution themselves. When helpful, you will provide information to clarify and support to take action. 

The Adult Casework team hold a support session at our office in Tooting on Thursday afternoons from 2-5.30pm.  Volunteer caseworkers have 1:1 appointments, either in person or by phone, with CARAS members.  These can be related to a range of topics.  Currently our biggest areas of work are around housing for people seeking asylum, access to college, nursery/school places for children, referrals to mental health providers, searches and signposting to activities, finding solicitors and supporting people to apply for bus passes and ID cards.  Volunteers also support with administrative tasks such as updating our databases, collating resources and creating information guides. 

Adult Casework Volunteer Tasks and Responsibilities:  

• Working in an empowering way with individuals and promoting their independence through goal-setting.  

• Supporting people to develop their knowledge of rights and entitlements.   

• Assisting with filling out forms 

• Signposting and referring onto other services and organisations.  

• Gathering information from experts and disseminating information to people in an accessible manner.  

• Engaging in collaborative internet and phone research on services, organisations and grants.  

• Flagging safeguarding concerns and other issues where further support is required.  

• Keeping accurate casenotes 

• Supporting to maintain our signposting database 

• Researching and collating resources 

• Working collaboratively as a team and assisting to shape the Adult Casework project.  

• Adhering to CARAS Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.  

Requirements:

Essential

• Experience of doing 1:1 advice work/casework.

• Excellent communication skills, especially with people with varying levels of English.   

• Confidence in using IT (Microsft office, outlook, zoom, Google search, online forms)  

• To be non-judgemental and able to engage with people from diverse backgrounds; 

• A commitment to confidentiality and data protection 

• Thorough with good attention to detail 

• Reliable 

• A high level of spoken and written English 

• Ability to gather information from people in a sensitive way  

• A calm, friendly, kind and patient approach 

• Enjoyment in speaking to new people 

• A commitment to working in an empowering way 

• Able to maintain boundaries 

• Able to work autonomously 

• Currently resident in the UK 

Desirable 

• Working knowledge or experience of relevant law and policy around asylum support, the asylum process, rights and entitlements for people seeking asylum 

• Experience of working with interpreters 

• Direct experience of the UK immigration system.  

• Past experience of working with people seeking asylum 

• Proficiency in one or more of the following languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu or Vietnamese.  

We will prioritise applicants with lived experience of the asylum process 

Benefits to Volunteering:

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

•  Be able to access relevant training, including safeguarding training. 

• Obtain a reference from us relating to your volunteering 

All volunteers must complete a basic DBS check for volunteers working with adults and attend training with us before starting.  You will also receive training and support relevant to your specific role. 

To Apply:

To apply for this opportunity, download and complete the CARAS volunteer application form, using this volunteer role description to inform your answers.

 Applicants will have an informal meeting with the Adult caseworker, and one with community members, to assess compatibility to the role. These meetings will be on a rolling basis so apply ASAP. 

Successful applicants will undergo training and induction with our team. 

Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.

An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer must be a fully qualified Dietitian or Nutritional Therapist and have training and/or experience working with individuals with eating disorders.

Activities

• Supporting the nutritional needs of young women with health issues on a limited budget.
• Providing support with meal planning, cooking skills, food safety, and day-to-day problem solving around food and eating.
• Providing wisdom and accurate nutrition education around healthy eating for the individual.

Qualifications/ Experience

• Must be a fully qualified Dietitian or Nutritional Therapist.
• As many of the residents have eating disorders it is essential for the volunteer to have training and/or clinical experience working with individuals with eating disorders.
• Must have professional liability insurance and be a member of a professional body ie. HCPC, BANT
• This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS

Commitment 

This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. We recommend weekly one-to-one sessions for a minimum of 3 months.

Support 

•  Volunteers receive a thorough induction and have access to any relevant in-house and external training
•  Reasonable travel and lunch expenses will be reimbursed
• The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.