Health And Safety Officer Jobs in Haringey, Kent

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals.

Trust fundraising at Battersea has grown significantly over the past few years, from £1m in 2022 to £2.3m in 2024. Working closely with the Trusts Manager and Trusts Lead, you will secure vital funding from Trusts and Foundations to support the welfare of dogs and cats across the UK and internationally.

As The Trusts Officer, you will manage your own portfolio of Small Trust donors and take ownership of bi-annual mailings to secure funding from both existing and new supporters. You will also support the team with excellent financial data management to ensure timely and accurate reconciliation and gift acknowledgment.

You will be proactive and motivated, with a passion for animal welfare and an aptitude for building relationships. You are a strong communicator with excellent writing skills which will enable you – with support from the team – to craft compelling funding proposals that resonate with donors.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working policy:
We operate a 50% onsite hybrid working policy, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 9th February 2025
Interview date(s): w/c 17th February 2025

For more information on the role, please download the Recruitment Pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

London, £30,000-£35,000 depending on experience, 36 hours per week, permanent

Do you enjoy problem-solving? Are you customer service focused?  Are you confident in using existing software and have an interest in new and emerging technology?  If you are looking for the next step in your facilities management or IT career, you could be our next Facilities and IT Support Officer.

Working for us means you will be supporting our mission to lay the foundations for ground-breaking new discoveries and life-changing advances. We give hope to people whose health conditions are overlooked, by supporting research in areas that are underfunded. We invest in the brightest and best researchers, ensuring the next generation of scientists can continue to solve the biggest challenges facing human health.  We are a broad and ambitious medical research funder and we operate to the highest professional standards. 

As our Facilities and IT Support Officer you will play a crucial role in delivering our new five-year strategy, Giving hope through life-changing medical research, by ensuring our office operates efficiently and effectively, and our team are supported with a first class operations function.

Your main responsibilities 

• Maintaining the office including liaising with external service providers for the maintenance of fixtures and fittings, H&S equipment and supplies such as fire prevention/detection/fighting equipment, and other service contracts.  Troubleshooting facilities issues as they arise, escalating as necessary.
• Supporting the discharge of the organisation’s health and safety responsibilities by undertaking H&S risk assessments, managing Display Screen Equipment (DSE) assessments, creating Personal Evacuation Plans, carrying out health and safety inductions for new starters and serving as a member of the charity’s first marshal and first aider team.
• Acting as the primary contact for our IT service provider, liaising with them to resolve problems with office equipment or software.  Supporting staff and visitors with IT-related matters, resolving common IT issues where possible, delivering training and developing training guides on IT equipment and software.
• Processing new starters including liaising with the IT service provider for the provision of new accounts and equipment; setting up new accounts in the house style and adding users to email and chat distribution lists; inducting new staff on the use of IT equipment and software.  Arranging the closure of accounts of leavers and managing the retrieval of IT equipment.  Managing secure access provisions to the charity’s offices.
• Supporting the implementation of policies and practices which put environmental sustainability at the forefront of our business operations and our office.  
• Supporting office design planning and reconfigurations or moves, ensuring the office meets the needs of our growing team.

What you will bring

• We would like to hear from you if you:
• Have experience in facilities management or providing IT support.
• Have experience in fulfilling (or a demonstrable understanding) of office health and safety requirements.
• Can find solutions to problems and take responsibility for ensuring these are resolved.
• Are able to negotiate and manage relationships with external providers, such as trades people.
• Can demonstrate a good level of general IT skills and assist others with resolving common issues.
• Can confidently work with the Microsoft 365 package (specifically excellent M/S Word, and good M/S Excel, M/S Teams, M/S SharePoint).
• Can demonstrate an understanding of basic ‘backend’ IT administration, such as printer setup, user account settings, shared mailboxes).
• Can provide excellent customer service.

Our offer

• £30,000-£35,000 depending on experience, full-time (36 hour week); willing to consider part-time (min. 0.8 FTE)
• 30 days of annual leave per year plus bank holidays (some of which can be used flexibly)
• 10% maximum employer pension contribution
• Life insurance at four times salary
• Enhanced family-related leave and sickness leave
• Learning and development programmes and external training opportunities
• Generous additional benefits including regular team lunches, annual health assessments and optional social programme
• The opportunity to join a dedicated team making a difference to human health

We value spending time working in-person to develop strong connections with each other and with our mission.  As the role will be responsible for supporting the delivery of the day-to-day management of our office in Central London, it will be suited to somebody looking for a position that is predominantly office-based (Monday-Thursday), although there will be opportunities for remote working (Fridays).

Please see our website on how to apply

Closing date: 05 February 2025

Interviews: 17 February 2025

HFEH Mind are looking for maternity cover for the HR team on a 12 month fixed term contract starting between Mid March to Early April 2025.

Purpose of the job

To support the development and implementation of HR initiatives and systems, providing guidance to staff and line managers on employee relations matters and supporting them through their employment journey with HFEH Mind.

The HR Officer will maintain excellent knowledge of charity policies and procedures, terms and conditions, UK employment law and HR best practice and will deputise for the Head of People Services & Company Secretary in their absence.

About Hammersmith, Fulham, Ealing, and Hounslow Mind

We’re Hammersmith, Fulham, Ealing, and Hounslow Mind (HFEH Mind), part of Mind the mental health charity. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding of mental health.

We work in Hammersmith, Fulham, Ealing, and Hounslow and have a range of services and products to help children, young people and adults maintain and regain their mental health. We work with employers, partners, community groups and other charities to achieve our aims.

Key Responsibilities​

· Support the development and implementation of HR initiatives and systems

· Provide counselling on policies and procedures using Rradar support as required.

· Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process when required.

· Support the creation and implementation of effective onboarding.

· Develop training and development programs.

· Assist in performance management processes.

· Support the management of disciplinary and grievance issues.

· Maintain employee records on the HRIS (BreatheHR) ensuring all staff documentation is accurate and up to date.

Benefits & Support

We want all our team to thrive at HFEH Mind and we offer a competitive range of benefits, good work/life balance, and excellent learning and development opportunities.  We are proud of our organisational culture, and we offer a supportive, flexible, and enjoyable place to work.

Employee benefits include:

• Opportunities for flexible working
• 25 days annual leave (plus bank holidays) increasing with years of service up to 30 days.
• Workplace pension scheme
• Occupational sick pay scheme
• Employee Assistance Programme
• Regular supervision
• A variety of learning and development opportunities
• Access to “Perkbox” employee benefits
• Cycle to Work Scheme

HFEH Mind are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing, and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Job Description

Balance is looking for a Support Worker/Driver to join our Day Centre in Wandsworth.

Who you are

• You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
• You have a Clean Current D1 Driving License.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job

• To provide driving support options for pick up and drop of duties at the commencement and end of sessions at our day centres.
• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
• Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.

Working Expectations

• The working day is  8.30am - 5.30pm Monday to Friday - extra time is paid as overtime.
• Drive a passenger service vehicle.
• Attendance at training. 
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card loan and bike to work scheme.

Help on Your Doorstep (HOYD) is at an exciting point in our journey. Since 2009, we have been supporting residents in Islington to overcome challenges and thrive in their communities. Now, we are seeking a Deputy Chief Executive (DCE) to lead and inspire our services, working closely with our Chief Executive to drive strategic growth and innovation.

About the Role

As our Deputy Chief Executive, you will:

• Lead operational and strategic initiatives to ensure high-quality service delivery.
• Manage and support service teams, fostering collaboration and innovation.
• Drive income generation, develop partnerships, and strengthen funding streams.
• Ensure compliance with all regulatory standards.

This is a hands-on leadership role, requiring a balance of strategic oversight and operational expertise.

What We're Looking For

• Significant experience in senior leadership, particularly in voluntary or public sectors.
• A proven track record of strategic planning, income generation, and managing diverse teams.
• Deep understanding of the challenges faced by communities experiencing deprivation.
• Strong financial acumen, communication skills, and a passion for social justice.

Why Join Us?

At HOYD, we are rooted in the communities we serve, driven by values of empowerment and inclusivity. Joining us means leading meaningful change and shaping the future of our services to meet evolving community needs.

£64,253 per annum

Full time, 35 hours per week

Permanent contract

North of England

Home based role and living within the relevant region or close enough proximity to be able to travel and meet the requirements of this role’ (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from).

Employees are still expected to attend the office for in-person meetings when required for their role and the organisation.

An opportunity has arisen for an enthusiastic and dedicated individual to join the Employee Relations and Union Services in the CSP as a full time Senior Negotiating Officer (SNO) for the North of England. This is a challenging, but very enjoyable role which will see you:

- Supporting, advising and training the network of stewards, safety representatives and equality representatives in the North of England.

- Advising and supporting stewards to manage their own casework, whilst managing your own caseload of employment relations issues, including but not limited to dicisplinaries, grievances, sickness absence, HCPC and legal cases.

- Attending and representing the CSP at strategic regional forums such as regional Social Partnership Forums and Integrated Care Boards/Integrated Care Systems.

You will be working in a wider team of Senior Negotiating Officers and organisers, whilst also working in a cross directorate fashion to deliver on the local priorities for members.

We are looking for an individual with significant experience and a background in the trade union movement. They should be dedicated to achieving the best outcomes for members and to building the membership and activism levels in the CSP.

You will have excellent written and verbal communication skills with an ability to problem solve. You will also have experience in advocacy and representing members and have a thorough understanding of the current issues facing CSP members. You will also be expected to be able to display excellent trade union knowledge.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

For further information and details of how to apply, please visit the website via the apply button. CVs will not be accepted.

Closing date: 10am, 29th January 2025.

Interview date: Monday 17th February 2025, in person at the CSP London office.

If you require any adjustments during the application stage, please email the Human Resources team at head office.

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website.

NO AGENCIES

Healthwatch

Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public.

Healthwatch has a remit which covers all publicly funded health and social care services for adults and children.

The Advocacy Project delivers Healthwatch Brent, Healthwatch Kensington & Chelsea and Healthwatch Westminster – three of 152 local Healthwatch organisations countrywide. We’re building on the important work that’s been done to date, while bringing new insights from the voices of seldom heard population groups.

About the role

The role of the communications and engagement officer is to promote Healthwatch to local residents and stakeholders, and support people to get involved in our work. You’ll be a skilled communicator, comfortable with networking with professional stakeholders and engaging with local residents with diverse experiences. This role is primarily based in Kensington & Chelsea, and we’re looking for someone who can understand and relate to the diverse local population.

Your role will include finding innovative ways to present the information the team gathers to key audiences. This will range from face-to-face conversations with external stakeholders through to producing imaginative materials. This includes producing accessible reports and presentations to make sure we can maximise the impact of people’s feedback.

You’ll be responsible for a variety of internal and external communications for Healthwatch Kensington & Chelsea producing impactful communications across all platforms including our website, social media channels and newsletter. You’ll also produce informative and engaging content for our websites, keeping it fresh and relevant for our diverse audiences.

As well as developing our online presence, you’ll own the Kensington & Chelsea engagement plan. This will involve identifying engagement opportunities, working with the Volunteer Coordinator to ensure we have presence at events across the borough, and getting out into the local community to promote our service and hear from local residents.

Working as part of a small team, you’ll be involved in many aspects of the organisation. You’ll need to be flexible, with a ‘can do’ attitude to meet the evolving needs of the service. You will need to work in close collaboration with our other Healthwatch services in Westminster and Brent, and occasionally support communications and engagement in those areas when the need arises.

Key responsibilities

Engagement

î Develop a vibrant engagement plan for Healthwatch Kensington & Chelsea, ensuring that we reach a wide range of residents from different communities, with an emphasis on those most likely to experience poor health outcomes.

î Develop effective relationships with local voluntary organisations and community groups to promote the Healthwatch service and carry out engagement activities and signposting sessions.

î Practice culturally responsive engagement, demonstrating the ability to communicate and effectively interact with people across cultures with diverse protected characteristics, whilst maintaining openness and showing respect to people who have a different social or cultural background to your own.

î Keep abreast of good engagement practice and actively seek out innovative ways to capture and express people’s views/experiences, including engagement techniques appropriate to different audiences.

î Work in partnership with local community groups to support engagement in projects, including coproduction and joint communications.

î Take a lead role in making sure all Healthwatch Kensington & Chelsea activities involve people from all sections of the community, including seldom-heard communities.

î Work closely with the Volunteer Coordinator to ensure that volunteers are able to participate in engagement plans.

Communications

î Create engaging and up-to-date digital media content across all digital channels, including web content, Twitter and Facebook.

î Create regular newsletters and e-bulletins, circulating these to key stakeholders to support engagement.

î Design reports, presentations and stationery templates for the Healthwatch service, making sure all materials keep to the Healthwatch brand guidelines.

î Answer and respond appropriately to calls about the service, seeking guidance from the team where appropriate to give signposting support via phone and email.

î Keep up to date with best practice from Healthwatch England, by reading, attending courses and networking.

î Carry out any other tasks needed for the service to run smoothly, as directed by the Healthwatch Manager.

General responsibilities

î  Participate in team meetings, training and organisational development.

î  Contribute to monitoring reports.

î  Keep to our policies, including health & safety, safeguarding and risk regulations.

î  Work to our mission, vision, and values.

î  Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.

Person specification

Essential

î Good understanding of the NHS / social care, in particular the importance of patient voice and engagement for improving and developing services

î Experience of carrying out community engagement

î Experience producing communication materials for a variety of channels and audiences

î Experience of working with diverse communities, particularly in Kensington & Chelsea/ North West London

î Good understanding of health inequality and the role Healthwatch can play in reducing this.

î Excellent interpersonal skills and ability to work effectively with a wide variety of stakeholders ranging from local residents, colleagues, partners, trustees and commissioners.

î Excellent organisational skills, ability to take initiative and plan your own workload.

î Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.

î Willingness to attend further training and to adopt new procedures.

î Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values

Desirable

î Evidence of ongoing personal development and training related to the role.

î Previous experience of working within a Healthwatch service.

Experience of creating visual content such as digital graphics or video. 

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

Are you a Health and Safety Manager looking to expand your experience in a rewarding environment?

St Mungo’s is a housing association and homelessness charity, providing a variety of services to people experiencing homelessness which range from emergency and long-term accommodation to street outreach. We are looking for a Health and Safety Manager to join the Safety and Quality team who are committed to maintaining high levels of health and safety (H&S) standards for our clients, residents and colleagues.

In the role of Health and Safety Manager you will play a crucial role in ensuring the organisation meets its legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for all stakeholders.

Key responsibilities will include:

• Oversee relevant policy and procedure, training and advice service across St Mungo’s, ensuring these are reviewed and maintained to meet requirements.
• Organise a programme of audits, investigations, reviews and monitoring against health and safety standards in both a planned and reactive manner and lead a team of Officers and Advisors to effectively deliver this programme of work.
• Facilitate engagement with health and safety activities across the organisation through various channels such as briefings, presentations, and training sessions.
• Provide line management, support and supervision to a small H&S team.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a proactive, detail-oriented individual who will demonstrate a strong commitment to the aims and values of St Mungo’s, and in delviering high quality health and safety standards. You will be able to demonstrate:F

• Experience of working within housing associations, the homelessness sector, or similar housing /social/care sector.
• The ability to effectively engage and train others, and exhibit sound judgement in handling complex situations.
• Understanding of the issues faced by people experiencing homelessness and an interest in working for a homelessness charity.
• The ability to transfer your skills and experience to the housing/homelessness sector, ensuring the safety of and wellbeing of St Mungo’s clients, colleagues and other stakeholders.
• Excellent communication skills and the ability to build relationships and influence a variety of different people at different levels.
• Experience of leading health and safety programmes, carrying out audits, investigations, reviews, and monitoring in terms of health and safety.
• Experience of leading and managing staff and motivating them to provide a high standard of service.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 27 January 2025

Interview and assessments on: 13 February 2025  

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Workforce Policy Officer
£43,392 pa plus excellent benefits
Aldgate, London
35 hours per week 

We are seeking a dedicated and proactive Workforce Policy Officer to support the delivery of our Workforce Strategy. You will develop evidence-based policies, reports, and guidance to address workforce challenges in pathology, whilst effectively communicating key messages through multiple channels to maximise impact.

With experience in policy development, stakeholder engagement, and research analysis, you will have a proven track record of delivering high-quality outputs that inform and influence decision-making. Success in this role requires strong analytical and communication skills, the ability to manage multiple projects, and a commitment to excellence and collaboration.

The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.

The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.

We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.

Closing date: 9am, Monday 3 February 2025.

Job Title: Complaints Officer

Salary: £11,505 (£26,845 FTE)

Hours: Part-time, 15 hours per week, worked over 4 or 5 days.  Minimum of 3 hours per day.  

Contract: Permanent

Location: Home based

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank holidays (pro-rata).

About the role

Are you passionate about delivering excellent customer service and resolving issues with empathy and professionalism? Join NCT as a Complaints Officer, where you’ll play a pivotal role in ensuring that complaints are handled promptly and with care.

This role is key to improving our services and contributing to the positive experiences of parents, families, and communities we support.

In this dynamic position, you will be responsible for logging, investigating, and resolving complaints in line with our established policies. You’ll collaborate with various teams to ensure best practices and drive service improvements, all while embodying NCT’s values of being welcoming, collaborative, inclusive, bold, and trusted.

Key Responsibilities

· Handle complaints professionally, ensuring initial responses are delivered within 48 hours.

· Support investigators and ensure a thorough, fair resolution process.

· Produce outcome reports and collaborate with teams to implement improvements.

· Negotiate resolutions with complainants to achieve mutually satisfactory outcomes.

· Maintain accurate and confidential complaint records.

· Provide training to staff on complaint resolution and policy understanding.

· Act as a key point of contact for escalated complaints and appeals.

· Deliver quarterly reports on trends and recommendations for improvements.

You will have:

· Experience in a customer service or complaints handling role.

· Exceptional communication skills, both verbal and written.

· Strong organisational and time management skills.

· A high level of empathy and professionalism in handling sensitive situations.

· A proactive attitude and the ability to work independently as well as part of a team.

· Proficiency in Microsoft Office and a good understanding of data protection principles.

• A commitment to inclusivity, demonstrating respect for individuals of all backgrounds and fostering a non-judgemental, equitable approach in all interactions.

Why join us?

NCT is the UK’s leading charity for parents, supporting them through pregnancy, birth, and early parenthood. We are committed to equity, diversity, and inclusion, ensuring that everyone can thrive and feel empowered in their roles.

If you’re ready to make a difference and help shape the future of our services, we’d love to hear from you!

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: Thursday 30th January 

Interview date: Tuesday 4th or Wednesday 5th February.

Finance Systems Officer

The Vacancy

Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern, which is currently 2 - 3 days in the office, the rest is remote.

As part of the wider Connexional Team, the finance team seek to continually review and provide budget holders with management and analytical reports that help them to understand the financial consequences of their strategies and decisions. We use a number of finance applications to process and analyse financial data and produce reports that help our stakeholders make informed decisions.  The Methodist Church has embarked on a transformational journey, and with a strong focus on technology-driven solutions, we are committed to enhancing efficiency, productivity, and colleague satisfaction.

We are currently seeking a talented Systems  Officer to join our dynamic team, working with IT, Finance and also non-finance colleagues.

As a Systems  Officer, you will work with and support our Finance Systems Analyst, the finance team and other colleagues within the Connexional team in administering our finance systems, developing financial reports, troubleshooting and supporting colleagues in finding systems solutions. You will work collaboratively to analyse data, provide training to users and make suggestions that will improve operational efficiency.

You will work with both internal and external stakeholders to ensure the provision of accurate and timely reports and be able to analyse the data produced in a meaningful way.

There will also be the opportunity to work on new projects and initiatives to support information and user experience across the Connexional Team.

If you are a highly motivated and organised Finance System professional with a passion for delivering exceptional results, we want to hear from you!

About You

• Proven ability in a similar role, preferably supporting and working with multiple finance applications in a medium to large organisations.
• Experience in administering and maintaining financial systems and financial reporting platforms.
• Strong analytical and problem-solving skills.
• Understanding of and experience with Microsoft Power Platform (Power Query/Power BI).
• Able to manage multiple projects and priorities.

• Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.

• Have passion to continuous professional development in finance systems applications.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. 

We reserve the right to close the advert window earlier if we receive a sufficient number of applications before the published deadline.

Closing Date: 30 January 2025

Interview Date: 6 February 2025

Job Title:             Enhanced Housing Officer

Location/s:       EGH, DGH and Providence House - London Borough of Tower Hamlets

Salary:       £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:           1 post - Permanent

PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.

Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Main areas of responsibility

For further details, please refer to the attached Job Description

About the role

You will

• Celebrate the achievements of brain injury survivors across the UK, promote the services that Headway UK offers and raise awareness of the prevalence of brain injury.
• Establish Headway as a leading voice in the area of brain injury, ensuring that relevant media outlets are presented with relevant information.

What you will do

• Obtain regular positive national and local media coverage for Headway
• Produce high-quality written materials for release to the media
• Communicate with and facilitate media coverage for independent Headway charities and volunteer-led branches, helping to raise their profiles locally
• Monitor and evaluate media coverage and PR activity to enable the effective tracking of the charity’s reputation.
• Be the first point of call for all media enquiries and take appropriate action
• Manage and cultivate relationships with local and national media.
• Liaise with the fundraising department and promote its initiatives in local and national media outlets.
• Source and interview individuals willing to share their personal experiences of brain injury & to draft personal testimonies and create a database of case studies ready to be used in reaction to relevant news stories.
• Assist in the production of Headway News and other regular communications
• Assist in the planning and execution of the national campaign for Action for Brain Injury Week and to assist in the implementation of additional campaigns throughout the year

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, you will:

• Have experience of working with local, regional and national media outlets, including crafting in press releases and sell-in

• Have experience of interviewing people from all backgrounds

• Have a highly collaborative working style, fostering teamwork and cross-functional cooperation.

• Be comfortable being the first point of call for journalist enquiries

• Excellent organisational abilities, with a track record of managing multiple projects and meeting deadlines efficiently.

• Exceptional verbal and written communication skills, ensuring clear, effective messaging across all channels.

Visit our website to find out more about the role, the work of Headway, the benefits we offer and apply for this job. We look forward to hearing from you.

The Social Interest Group (SIG) is partnering exclusively with Robertson Bell to recruit a Purchase Ledger Officer on a permanent, full-time basis. SIG is a leading UK charity providing bespoke person-centred health and social care services. Our mission is to empower people by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Reporting into the Senior Finance Officer, this role is jointly responsible for the delivery of a consistent and high-quality purchase ledger function across the Group. The purchase ledger team is integral to ensuring that the Group commitments are accurate and complete each month; and payments are made on a consistent basis in keeping with suppliers’ credit terms and internal policy on expenses.

The key responsibilities of this Purchase Ledger Officer include:

• Managing and actioning suppliers and staff enquiries from generic suppliers’ mailboxes and by phone in a timely manner. Providing updates and responses to enquiries according to Finance team SLAs.
• Ensuring all transactions are processed in a timely manner, including downloading invoices as appropriate from supplier portal. Ensuring transactions are assigned in line with delegated authority levels, correct cost centres and nominal expenditure codes, supported by appropriate evidence, and any other considerations as necessary. 
• Keeping a well-managed record of all invoices, expenses, and other payments alongside relevant documents, ensure details, and status updates are recorded and continuously updated in a timely manner, with outstanding actions highlighted and communicated.
• Continuously monitoring and having oversight on supplier statements, regular payments, and other outgoing expenses. 
• Following up any unauthorised invoices, using appropriate encouragement to prompt completion. 

The organisation:

SIG comprises subsidiary charities that collectively believe everyone has the right to live a positive and healthy life. We are experts in working with adults with complex needs, enabling and empowering them to take charge of themselves, giving them the skills and resilience to live healthy and fulfilled lives. Services are provided through contracts with Local Authorities and ICB’s.

We are ambitious, creative, and persistent in our work, ensuring high impact and outcomes are achieved in all we do. We passionately believe everyone deserves a second chance.  We provide a wide range of high-quality residential, community, and prison-based services for people who have or are affected by mental health, substance and alcohol abuse, homelessness, trauma, personality disorder and criminal justice.

The successful candidate will:

• Have proven experience in a similar role with similar responsibilities in a multi-company environment.
• Be a driven and hard-working individual who is able to work in a team environment.
• Ideally, hold a level 3 AAT qualification or equivalent.
• Have previous using cloud based or ERP Finance systems and proficiency in Excel.
• Ideally, have a background working in the not-for-profit sector, and understand VAT rules relating to charities.

This opportunity will be based at SIG’s London office based in Islington and offers a flexible hybrid working arrangement along with fantastic employee benefits.

Applications will be under constant review before the closing date on Sunday 2^nd February, so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!