Head Of Supporter Experience Jobs in Home Based
Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
The role:
A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:
· Playing a pivotal role in providing operational and strategic leadership in the financial management of SCIE
· Leading the Finance Team on all aspects of SCIE’s day-to-day financial operations to ensure financial health, long-term sustainability and compliance with polices, charity legislation and other relevant financial standards
· Leading on the process of preparing and setting budgets, financial forecasting and reporting, liaising closely with the Director of Finance and Corporate Resources and budget holders as appropriate
· Lead on the timely preparation and production of the monthly management accounts, ensuring income and expenditure is recognised accurately with appropriate, supporting audit documentation in place
· Lead on the critical undertaking of required financial due diligence approval checks against the raising of our client sales invoices, monthly payroll submissions, fortnightly BACS runs, cash flow management and bank reconciliations
· Leading on SCIE’s annual external audit, including the preparation of our statutory accounts, ensuring compliance with all relevant charity legislation, regulations and financial reporting standards
What we are looking for:
· Achievement of a recognised, fully qualified professional Accountancy qualification (for example, ACA, ACCA, CIMA or equivalent)
· A dynamic and experienced individual, with proven experience in a senior financial management role, ideally within the charity sector
· Proficient in preparing, analysing and presenting financial statements (income statement, balance sheet and cashflow statement).
· Excellent communication and interpersonal skills, including the ability to explain financial processes to non-financial staff.
· Strategic thinker with a proactive approach to problem-solving and decision-making
· Proven IT skills, including a high-level proficiency in Microsoft Office packages, with a strong knowledge of Excel’s functions and formulas
· Proficient in financial management software and tools
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.
Head of Media, PR & Editorial
Permanent
Salary: £45,000-£50,000 per annum, plus benefits
London N1/Home - We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.
Full-time – 37.5 hours a week
Closing date: 5pm, Sunday 13th October 2024
First Interviews: w/c 21st October 2024
Second interviews: w/c 28th October 2024
World Cancer Research Fund explores how diet, weight and physical activity affect your risk of developing cancer. As an international network of charities, we’ve been funding life-saving research, influencing global healthcare policy, and educating the public on how to make informed choices since 1982. While society continues to search for a cure, our prevention and survival work is helping people to live longer, happier, and healthier lives – free from the devastating effects of cancer.
We now have an exciting opening for a Head of Media, PR & Editorial. The postholder will be responsible for developing and supporting key campaigns and strategies that help to promote and explain the work, impact, health messaging and funding needs to diverse audiences. You will achieve these through PR and media relations, awareness-raising campaign development, supporter stories, celebrity/ambassador management, and the management of a small team, including staff and specialist consultant support.
We are seeking an experienced communications professional with demonstrable expertise and a track-record of success in managing communications for a charity, health or science-related organisation, including developing successful media strategies, with positive press coverage, and writing clear, engaging copy for different audiences across digital and social media channels. The successful candidate will also have proven experience planning and managing multiple cross-departmental projects.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit World Cancer Research Fund and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Job term: Full time, 32 hours per week, fixed term maternity cover until December 2025
Location: Remote based and in person in London (SW4), UK
Closing date: 10:00 Monday 14 October
Interviews: Conducted w/c Monday 21 October - with remote options possible
Start date: Monday 25 November
Supported by some of the world’s leading philanthropic foundations, Alliance Publishing Trust (APT) is an international publisher of material on philanthropy, including Alliance magazine, a quarterly publication on philanthropy, and social investment globally. APT aims to create a culture of collective involvement where all team members can contribute to both the direction and processes of the organisation.
We aim to be a fluid organisation, being able to introduce new ideas in quick time enabling us to punch above our weight and deliver impact at a level beyond our size. APT is proud to be both an accredited Living Wage Employer and 4 Day Week Employer.
We are currently seeking a highly motivated, confident individual with excellent organisational skills to take on maternity cover for the role of head of marketing, advertising and events.
Reporting to the executive director, you will be responsible for the sale of advertising space on our website, through email blasts to our mailing lists, via our weekly emails and within our quarterly print publication. You will also be responsible for the line management of event support, while managing our event programme which consists of up to 19 digital and in-person events per year. You will also be responsible for line management of the subscriptions manager, overseeing concurrent marketing projects, targeting key subscription areas, and ensuring a high level of renewals amongst our subscribers. Alongside this, there will be opportunities to represent Alliance at external events both in the UK and abroad.
The successful candidate will have strong, persuasive oral and written communication skills, enjoy working in a small team, and have excellent organisation and time-management. The candidate will be a willing participant in all APT discussions and play an active part in driving the organisation forward.
To apply, please send a CV and a covering letter to Amy McGoldrick by 10:00am on Monday 14 October 2024. We are a small organisation and only successful interview candidates will be contacted. If you have any questions regarding the role, please contact us by email.
Main responsibilities
Marketing & sales
- Lead responsibility for the marketing strategy to grow the circulation of Alliance
- Direct line management of subscriptions manager to ensure the implementation of this strategy
- Indirect management of marketing support staff
- Setting and ensuring the delivery of organisational growth targets across all forms of readership
- Garnering quality feedback from existing audiences to ensure our products are meeting audience expectations
- Responsibility for the marketing budget
Advertising
- Creating and executing campaigns to increase the advertising revenue of Alliance
- Promoting advertising opportunities across print, digital, and online to all of our existing clients
- Building relationships with potential new advertisers and exploring new markets
- Maintaining relationships with all current advertisers
- Ensuring that all advertising material is provided by the client in time to meet our schedules
- Ensuring all invoices for advertising are raised, issued, and paid in a timely fashion
- Answering any advertising enquires in a professional and timely manner
- Maintaining and updating the Alliance media kit
Events
- Primary responsibility for organising & promoting both in-person & digital Alliance events
- Co-ordinating with the editorial team to ensure a good standard of panellists and debate
- Driving growth of our event audiences
- Primary responsibility for income generation via sponsorships and event services
- Securing external bookings for our event services and managing those events
- Management of freelance event support staff and external suppliers
Organisational
- Responsible for reporting on three main pillars of the role to board of trustees and funders
- Attending sector events (both in the UK and internationally) to further the aims of APT
- Maintaining accurate details of projects and analysing the success of campaigns
- Reporting back to colleagues on progress of all projects and potential new opportunities
- Checking the organisation’s inbox and responding to customer queries
- Working knowledge of CRM
General
- Being an active team member and contributing ideas to the long-term development of Alliance
- Working on required tasks relating to any other APT projects
Person specification
Essential
- Experience of working on marketing campaigns
- Experience of advertising sales
- Ability to forge relationships with external partners
- Good writing skills
- Good, confident telephone manner
- Good understanding of Microsoft Office – including Word, Excel, and email
- Excellent organisational skills with the ability to manage multiple projects and meet deadlines
- Ability to work independently
Desirable
- Experience of working with subscriptions
- Experience of event organisation and management
- Experience of using CRM
- Experience of using MailChimp
- Experience of Office 365
- Experience of working in a charity
- Interest in philanthropy and social investment
Workplace benefits
Included, but not limited to:
- Four-day work week
- Flexible working, both in terms of times and location
- 28 days (7 weeks) of annual leave (including Bank Holidays)
- Enhanced pension
- Life assurance
- Eye tests
- Seasonal ticket loan
- Travel insurance
- Employee volunteering
- Mental wellbeing
- Physical wellbeing
- Occupational Sick Pay
- Critical illness insurance
- Health cash plan
A media platform acting as the critical friend to philanthropy worlwide by providng coverage of global philanthropy across print, digital and events.
The client requests no contact from agencies or media sales.
Location: Camden (willingness to travel across London)
Salary: (Salary Band 6) £48,139.13 - £54,350.63 per annum. (Please note, successful candidates are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours (5-day week)
Contract: Permanent
Closing Date: 15th October 2024 at 12 midday
Virtual Interview Date: 24th and 30th October 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Head of Business Support at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Role
As Head of Business Support, you will provide expert advice, guidance and reporting to ensure that Solace Women’s Aid meets it’s statutory responsibilities with regards to health and safety, as well as providing innovative solutions to existing issues and ensuring that future changes are anticipated.
Acting as subject matter expert you will develop systems and processes for services to adopt to ensure we have an effective risk management approach to compliance within Solace Women’s Aid.
Through management of the Business Support Team, you will ensure all properties/spaces used by the organisation remain safe and equipped to deliver psychologically informed spaces for our staff and service users.
About You
You will be experienced in the field of property management having worked in a similar setting before. You will bring a wealth of knowledge surrounding best practice based on your own practical experience and you will have achieved, or be working towards your Chartered IOSH status.
You will work well with diverse teams and be a strong people manager, keen to foster talent from within.
You will be passionate about meeting the needs of our service users and will have a can do attitude.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please send your CV and Supporting Statement outlining your interest in working for Solace via the recruitment portal and explain how you meet the criteria set out in the Job Profile Document.
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:
* Growing and transforming our direct care and support
* Delivering more practical information and support
* Leading in shaping the end-of-life experience
Why Join Us?
In the past few years, we've experienced remarkable growth, and we're just getting started. This role offers a unique chance to shape and lead a high-performing team, leveraging the support of our dedicated senior volunteer network to achieve even greater success. You will drive our ambitious growth plans and spearhead our efforts to significantly increase our income from High Net Worth Individuals (HNWIs) over the next five years.
If you're an experienced Philanthropy professional ready to take the lead in a dynamic and growing team then this is the role for you. This is a standout career opportunity for a fundraising professional with substantial expertise, particularly in major donor fundraising. You'll work in a best-in-class, highly collaborative Fundraising function where the ambitious can accelerate their career trajectory as future Associate Directors/Directors within our fundraising specialisms. This is not just a job-it's your gateway to shaping the future of fundraising while accelerating your professional growth.
Your Role:
As the Head of Philanthropy, you'll work closely with the Philanthropy and Partnerships team to create a seamless, unified approach to engaging our high-value audiences. Your expertise will ensure we maximise shared opportunities and cultivate valuable contacts.
What You'll Do:
- Lead and Inspire: Build and guide a team of passionate professionals dedicated to achieving our fundraising goals.
- Strategic Development: Collaborate with our Associate Director of Philanthropy & Partnerships to craft and implement an innovative Philanthropy strategy.
- Innovative Fundraising: Develop a diverse portfolio of products and opportunities tailored to high-value audiences, driving significant growth in fundraising income.
- Collaborative Approach: Foster a cohesive working environment across the Philanthropy and Partnerships team, ensuring consistent engagement with all high-value donors.
Additional Criteria for Success:
* A track record of having asked for, negotiated, and secured 6-7 figure gifts.
* Experience in large capital or revenue fundraising appeals
* Understanding of the process of soliciting, cultivating and stewarding potential and actual donors.
* Ability to lead and line manage staff and senior volunteers. Demonstrable relationship-building abilities, able to work collaboratively with co-workers, senior volunteers and donors.
* Results-oriented with a positive outlook, high level of motivation, enthusiasm and dedication to the mission and goals of Marie Curie.
Contract: Permanent
Salary: c55k dependent on skills, knowledge and experience.
Location: Home Based with 2 days per week attendance in our modern open plan HQ in One Embassy Gardens (London)
Application & Interview Process
As part of your online application please submit your CV plus a cover letter outlining your interest in/suitability for the role. We encourage early application.
Close Date: Sun 13th October.
Benefits you'll LOVE:
* Flexible working. We're happy to discuss flexible working at the interview stage.
* 25 days annual leave (exclusive of Bank Holidays)
* Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
* Loan schemes for bikes; computers and season tickets
* Continuous professional development opportunities.
* Industry-leading training programmes
* Wellbeing and Employee Assistance Programmes
* Enhanced bereavement, family friendly and sickness benefits
* Access to Blue Light Card membership
* Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Supporter Care Manager
REQ000786
£36,489pa
Woking Surrey GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
About the role
We’re looking to recruit a Supporter Care Manager to join our Supporter Income and Engagement team to help embed and nurture a supporter-centric culture within WWF UK.
As Supporter Care Manager, you will be responsible for developing your team and helping to foster a culture of excellence, accountability, and teamwork, where vision is shared, quality and service standards are outstanding, and success is celebrated. This will include working with all members of the wider Supporter Care team, including 2 other Supporter Care Managers, and line managing a small team of Supporter Care Specialists. You will build rapport with supporters and continually drive efficiency, innovation and quality of processes and services to maximise supporter satisfaction and retention.
We’re looking for someone with:
· Used to leading & developing team members.
· Experience of successfully managing complex customer enquiries/complaints.
· Good understanding of Supporter Operations role in ensuring supporter satisfaction, retention & loyalty.
· Knowledge of risk management & contact databases.
· Understanding of compliance within a customer-facing environment, including GDPR, PCI DSS & safeguarding procedures
· Strong communication, team working & interpersonal skills.
Benefits, rewards & location
The salary for this role is £36,486. We also offer a full benefits and rewards package including:
· Annual leave starting at 26 days a year, rising one day each year to a maximum of 30 days plus bank holidays
· Flexible working options
· 5% employer contribution to pension, increased to 10% with employee contribution.
· Training and development opportunities
· Regular wellbeing initiatives.
This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with hundreds of projects around the world and millions of supporters.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win.
We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive.
We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.
How to apply and the recruitment process
Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
The Youth Endowment Fund
Head of Evaluation (Targeted Projects)
Reports to: Assistant Director of Impact, Programmes and Partnerships
Salary: £64,500
Contract: 12 month – Fixed term
Location: Central London/Hybrid*
Application closing: 9:00am Monday 14th October 2024
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Absolutely central to this is designing, commissioning and managing complex and rigorous impact evaluations with experts in the field. The new government has an ambition to halve knife crime within a decade, and we’re anticipating opportunities to work with them to build evidence on new approaches to tackling violence involving children. Your role will focus on creating and making the best of those opportunities. You will:
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Serve as a senior member of the team. YEF is buzzing with activity and in order to prevent any bottlenecks, we need to expand our senior capacity.
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Run and manage closed calls for complex evaluations commissioned under Targeted Projects. For each of the programmes we work with, we find and appoint independent evaluators.
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Expertly manage relationships with key stakeholders. Aside from evaluators, we work closely with other grantees and partners.
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Represent YEF at governance meetings and other external engagements. We’re passionate about our mission, proud of the work we’re doing to get there, and we’re keen to share this with stakeholders.
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Provide support and counsel to our team of Senior Evaluation Managers and Evaluation Managers. This team closely manages over 35 efficacy trials, over 20 pilot studies and even more in the earlier stages of evaluation.
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Tightly manage and quality assure evaluations commissioned under Targeted Projects. YEF has set processes to maintain high standards and rigour. This role will ensure all evaluations adhere to these.
When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
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Please share why YEF’s mission is motivating you to apply for this role.
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Give clear examples where your experience directly relates to the “About You” section in the JD.
We aim is to reflect the diversity of the communities we intend to serve at all levels of our organisation and encourage applicants from Black, Asian or other minority ethnic backgrounds.
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
This is a new role for The Connection at St Martin’s and reflects our ambitions to deliver housing opportunities for our clients. In our strategy we aim to ensure that 300 of our clients are successfully and sustainably housed.
This is an ambitious target and the person holding the role will need to deliver our existing accommodation services while continuing to network and create relationships with other organisations to bring more opportunities to our clients.
The person in this role will be responsible for managing relationships with existing partners and funders while also securing new partners and funders as necessary to deliver our strategic aim of delivering housing solutions.
Full job description can be found on our website
Salary: £50,547
Closing Date: Sunday 6th October
Interview Date: Thursday 17th October
Our Benefits
• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
The role of the Head of National Services is instrumental in ensuring that we provide innovative support to people affected by poor mental health and mental illness.
It will be responsible for working closely with our Policy and Communications Team around nationally funded projects by Scottish Government and will play a key role in the National Management Team of Change Mental Health. The role will work closely with the Director of Services to develop and work in partnership with a range of different stakeholders to increase the impact of our work and generate new opportunities for the organisation.
This is an exciting new role for the organisation and would suit someone who enjoys working in a fast-paced environment, is committed to continuous service improvement and who excels in managing both operational and strategic relationships.
Key Responsibilities:
· Oversee the safe and efficient operational delivery practice and development of National Services, including our Advice and Support Service, Distress Brief Intervention services (DBI), Suicide Bereavement Services and other national projects
· Lead, support and motivate your team to ensure high-quality and person-centred service delivery
· Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team
· Be an active member of the National Management Team and contribute to the implementation of Change Mental Health’s vision, mission, values and strategy
Strategic planning and oversight
· Provide strategic leadership for the services in your area and contribute to the strategic development of services nationally as a member of the National Management Team
· Represent Change Mental Health appropriately at external meetings, including Programme Boards, round table events and Government meetings
· Work closely with the Director of Services to implement and develop Change Mental Health’s services strategic vision
· Scope and explore funding opportunities and support and develop funding applications and tender bids, as required, in partnership with the Fundraising Team and Tender Team
· Plan, manage and implement change successfully
· Work with the Fundraising Team and Tender Team to develop an annual plan around fundraising, contracts and development of services
· Regularly source and organise opportunities to meet in person with key partners and stakeholders who can support and influence our work positively
· Represent the organisation professionally when communicating with external stakeholders and protect and enhance the organisations reputation
· Develop an annual strategic plan for your area which clearly demonstrates how the operational work being delivered aligns with the organisation’s strategy
· Communicate strategic messages and decisions with your team and competently manage and respond to questions and queries around these
· Lead on all monitoring and reporting for your area of work, including setting and monitoring KPIs across all of your teams and projects
Operational service delivery and development
· Ensure National Services are delivered to the highest standard with high levels of satisfaction from the people we support
· Responsible for overseeing the safe operational delivery of services in your area of work and managing quality assurance around these
· Responsible for developing and maintaining safe working processes, procedures and practices in my area of work, including overseeing some services which may be registered with the Financial Conduct Authority (FSA), Scottish National Standards for Information and Advice Providers (SNSIAP), Care Inspectorate or other regulatory bodies
· Oversee safe and inclusive recruitment practices in my area for both staff and volunteers
· Responsible for overseeing the implementation of appropriate tools and systems within your team to assess, measure and monitor outcomes and impact of services
· Oversee and manage all contracts and service delivery to ensure the team delivers high quality and safe services, in line with our partners expected outcomes and expectations
· Provide visible onsite leadership to our staff by being based at and regularly visiting Change Mental Health’s services/ offices
· Support the operational delivery of services, including providing guidance and support for frontline staff, where required
· Proactively seek opportunities to develop services in your area through networking and taking advantage of the local/ national landscape, to expand the scope and reach of Change Mental Health
· Encourage and promote the voice of lived experience in the development of services and support in your area and across the organisation
· Lead on supporting staff with safeguarding and adult protection concerns/ referrals in your area and give guidance, support and direction to colleagues as needed
· Responsible for ensuring appropriate health and safety processes are in place and adhered to in your area, including risk assessments, lone working procedures, safeguarding and adult protection
· Have delegated responsibility to set, manage and monitor budgets for my area
· Lead your team to establish person-centred development plans for those accessing Change Mental Health support which focuses on recovery and include various assessment models, including a robust approach to risk assessment
· Produce reports and information as required by the Senior Leadership Team, funders or other stakeholders, as required
Leadership
· Lead on key specific themes of work/ projects as a member of the National Management Team
· Lead and support HR processes as a member of the National Management Team, including chairing and supporting disciplinaries, grievances and appeal hearings
· Role model positive behaviours and communicate clearly key organisational messages to the wider team
· Make decisions and give direction to your team which protect the interests of the organisation
· Communicate effectively with other members of the National Management Team and provide appropriate challenge
· Contribute to the development of best practice, quality and improvement within services
· Lead on specific projects/ working groups as required
· Carry out any other duties that may reasonably be required in the light of the main purpose of the job
Line management
· Coach, support and provide constructive feedback to your team to ensure they are clear about what the organisation needs and expects from them in their role
· Manage and oversee HR issues as they arise in the team, and seek advice from the HR Team as appropriate to mitigate organisational risk and ensure supportive working practices and an inclusive culture are in place
· Communicate regularly with your team, in person, and be a visible member of NMT who listens to staff, provides clarity on decision-making and delivers key organisational messages
· Build a positive and supportive culture within your teams which represents the values of Change Mental Health
· Ensure that your team are keeping up-to-date records in the appropriate systems and ensure they are adhering to GDPR and other organisational processes and policies
· Provide regular, in person, support and supervision sessions to those you line manage
· Encourage, promote and facilitate reflective practice throughout your area of work
· Plan and set objectives for your team members and monitor the progress of these to ensure staff are supported to achieve these
· Build a positive, inclusive and high performing team culture and team dynamics by ensuring regular in person meetings and social events take place to support and encourage this
Financial and line management responsibilities
· Set, manage and oversee local budgets in consultation with the Director of Services and Head of Finance
· Ensure local value for money in delivering high-quality services
· Build relationships with stake holders to successfully facilitate budget conversations
· Line manage staff, as required, to ensure the successful delivery of services across Scotland
Other
· Includes some evening and weekend working where required, time off in lieu will be given in accordance with Change Mental Health’s TOIL policy
· A satisfactory PVG will be required
· Being part of an on-call rota to support staff, as and when required
General Duties
· Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies
· Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
· As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist
· To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns
· To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role
· To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies
This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.
Essential Criteria:
· Educated to a degree level or equivalent or have relevant experience of working in health and social care at a senior level
· Hold the appropriate qualifications to be a Registered Manager with the Care Inspectorate, or a willingness to work towards obtaining the appropriate qualifications
· Passionate about improving the outcomes for people affected by their mental health
· Demonstratable experience of operationally leading, managing and developing services and line managing staff
· Evidence of being able to use own initiative and make competent decisions using sound judgement
· Evidence of problem solving effectively and supporting others to work through complex and difficult situations
· Experience of successfully leading, managing and supporting a team, keeping them engaged and motivated
· Ability to innovate, looking to constantly improve what we do and how we can clearly evidence our impact
· Evidence of being a flexible and strong communicator who builds positive relationships, both internally and externally, and has advanced networking skills
· Ability to work comfortably with the detail of strong operational service delivery and balancing this with working strategically
· Evidence of being a reflective practitioner; being comfortable and open to receiving and acting on feedback to improve practice
· Knowledge and experience of following safeguarding processes and procedures and guiding and supporting others with safeguarding and adult protection concerns
· IT literate, able to maintain and develop effective administration and information management systems
· Excellent organisational skills, including the ability to manage a high-volume workload with deadlines and manage conflicting priorities
· Willingness to travel throughout different parts of Scotland, including national office
· Commitment to Change Mental Health’s purpose and values, including equality and inclusion
Successful applicants for this post will require a PVG Membership (this will be arranged by Change Mental Health during before you start your role). Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.
Desirable Criteria
· Experience of managing national programmes of work
· Experience of managing Information and Advice services
This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.
Benefits:
· 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
· A 35-hour working week, enhanced sick pay & season ticket loan.
· A great work life balance with flexible and blended working environment.
· Access to purchase a Blue Light Discount Card
· Cycle to Work Scheme
· Enhanced sick pay and leave entitlements.
· Generous 37 days’ holiday.
· Paid Mental Wellbeing days.
· Professional development including funded opportunities.
Application Notes:
To apply please submit your CV and Cover Letter through the online BreatheHR portal.
Please note all applications must be received by midday on Friday 18th October. Interviews are due to be held on Thursday 31st October.
We welcome and encourage job applications from people of all backgrounds.
If you consider yourself to have a disability, please inform us of any arrangements that we may make to the interview process.
We reserve the right to close this advert earlier or later than stated. Please don’t delay your application to avoid any disappointment.
For over 50 years, our mission has remained the same: to help and support people affected by mental illness.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: 0.6 FTE (though flexible)
Salary: £45,000 per annum (pro rata) depending on experience
Reports to: COO
Job Purpose
Empire Fighting Chance has grown significantly in recent years and we have ambitious plans for the future that require us to grow and develop as an organisation. Our new Head of People will lead our efforts to create a talented, happy and motivated team capable of realising our ambition. This role emphasizes leadership, development, and fostering a strong organisational culture. To enable you to focus on strategically advancing our people strategy, we have partnered with Be The Change (BTC), a local HR consultancy. BTC handles HR administration tasks such as contract management and recruitment support, ensuring your time is freed up for more impactful, strategic initiative.
Main duties and responsibilities
1. Leadership and Strategy
- As a member of the SLT, you’ll contribute to the charity’s organisational leadership and strategic development, you’ll:
- Lead the development and implementation of a people strategy that will enable Empire’s staff to flourish.
- Review and strengthen our practices related to people, including internal communications, CPD and onboarding.
- Support the transition of Empire from a founder led organisation to a founder inspired charity, including through the development of a Senior Leadership Team.
2. Culture and Wellbeing
- Work with colleagues to define the Empire workplace culture, recognising the charity’s heritage, values, and future plans.
- Develop a behavioural competency framework aligned to Empire’s culture, beliefs, and strategic objectives. We have a working name of Empire DNA, but we’d like you to develop this.
- Lead on the development and implementation of practices that strengthen Empire’s culture and support people’s wellbeing at work. Work with our HR Consultant to make this practice into policy.
- Explore using an annual staff survey to evaluate and enhance culture and wellbeing.
3. Professional Development
- Provide leadership, training and support to Empire’s managers.
- Introduce a standard of line management, and support staff to develop skills and a culture to achieve this
- Train and support managers to provide clear, timely feedback.
- Develop and implement Empire’s approach to Continuous Professional Development (CPD), ensuring the charity offers training and support that enhance people’s skills and career growth.
Knowledge and skills
- Strategic thinker, able to identify an organisation’s goals and align people and culture strategies to achieve them.
- Strong leadership skills, with an ability to lead and ‘own’ a critical function for the charity.
- Exceptional communication skills, verbal and written.
- You get what it takes to maintain organisational cultures.
- Ability to develop, upskill and coach people.
- High level of emotional intelligence, able to empathise and understand the needs of employees.
- Strong interpersonal skills, with an ability to build trusted relationships and influence leaders and other staff.
- Strong problem-solving skills.
- Ability to work independently and autonomously. Able to engage critically in Empire’s work and the issues it tackles.
Experience
- Experience of making a significant contribution to an organisation’s people and culture strategy.
- Experience of developing and implementing people related strategies that achieve an organisation’s objectives.
- You do not need “HR” experience, but a light understanding of employment practices would be useful.
Personal qualities
- Comfortable working in an informal environment.
- Authentic, confident and inspiring leader.
- A changemaker, who can encourage others to step out of their comfort zone.
- Takes a personal, collaborative and positive approach.
- Aptitude to deal with challenging situations.
- Ability to maintain confidentiality and uphold high ethical standards.
- A passion for and commitment to Empire’s mission and beliefs.
- Understanding of and interest in sport (essential) and boxing in particular (desirable).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About GDI Hub
Global Disability Innovation (GDI) Hub accelerates ideas into impact for a more just world - for disabled people, and all people.
We are a world leading delivery and practice centre, an Academic Research Centre at UCL (University College London) and the first WHO Global Collaborating Centre on Assistive Technology (AT). As an Academic Research Centre and a Community Interest Company, our diverse portfolio and unique set up enables rapid translation of research into practice. GDI Hub is also home to the UK aid funded AT2030 programme which tests ‘what works’ to improve access to life-changing Assistive Technology (AT) for all.
Launched in 2016 as a legacy of the London 2012 Paralympic Games, our office and research lab continue to be based on the Queen Elizabeth Olympic Park, at UCL’s East London campus. We work in 40+ countries, with a reach of more than 34 million people since 2016, GDI Hub develops homegrown technologies alongside new knowledge and research. In collaboration with global partners, we deliver accelerators and market shaping initiatives - building ecosystems with a focus on low-and middle-income countries.
Role Purpose
The Head of Research and Delivery will lead the delivery of programmes, client-facing projects and research initiatives for GDI Hub CIC, working across the key themes of Disability Inclusion, Inclusive Design and Cities, Climate Change, Gender, Financial Inclusion and Assistive Technology. It is expected that the role holder will have considerable experience across at least two of these themes and an appetite for both broadening and deepening their knowledge across the others. They will also collaborate with research leads and teams based across GDI Hub including the Academic Research Centre (ARC) at UCL.
This is a senior, strategic, role responsible for team management and leading key projects, leading client, donor and government relationships, and providing strategic subject matter expertise. It would suit someone with a proven-track record in the sector and requires a strong aptitude for strategic thinking, delivery management and the creation of tenable and evidence-based recommendations. They will be creative and collaborative with a drive to make the world a fairer place, inspiring others to do the same.
They will be responsible for delivery on projects and research under their remit and contribute to the development of new projects and research, working closely with partners and clients. Current funders, partners and clients include the UK Foreign Commonwealth and Development Office, Asian Development Bank, Climate Investment Funds, UNICEF, Carbon Trust and Expo City Dubai. This will involve leading a permanent team of six, which is expected to grow to eight by Q4 2024-25, and any external consultants brought online as required to deliver across a portfolio of work.
Role Responsibilities
Project and Research Delivery and Management
- Lead a growing portfolio of projects under the Research and Delivery team including a current portfolio of circa 10 active projects.
- Leadership of Global Thematic Goods sub-programme under the AT2030 programme, with direct project leadership of 2 workstreams (inclusive infrastructure and inclusive climate resilience).
- Lead the intellectual and strategic management of project delivery, ensuring that projects deliver clear messages aligned to programme targets, client needs and project scope and deliver impact.
- Take overall responsibility for the quality and timeliness of project delivery and deliverables, ensuring project management processes and procedures are being implemented correctly and outputs are to the highest standard in line with GDI Hub style.
- Provide overall research leadership in GDI HUB CIC, instilling academic rigour and driving innovative and inclusive research, managing researchers to deliver high quality outputs that are evidence-based, meeting internal/external expectations and tailored to target audiences.
- Plan and manage workplans, including emergent risks, challenges, change requests, budgets, travel, schedules, and scope.
Client Management and Reporting
- Manage and develop relationships with partners and stakeholders, to support effective collaboration.
- Provide leadership in client facing discussions, understanding needs and priorities, and linking these to project and team delivery plans.
- Engage with emerging opportunities as appropriate, leading proposal development with the wider team.
- Service project reporting requirements and instruct timely invoicing against project agreements.
Support Communications and External Engagement
- Strategic leadership of external engagement across their portfolio, attending and speaking at events, conferences and project workshops as needed, to drive impact of our work.
- Provide input to communications content and the events pipeline to further raise the profile, reach and impact of GDI Hub’s work.
- Write insight reports, blogs or other content to support communications and external engagement as required.
- Highlight communication, networking and new work opportunities arising from project and client engagements.
Internal Team Management
- Manage and support the research and delivery team ensuring team members are informed, connected and working as a team, ensuring shared understanding of projects and individual delivery responsibilities.
- Work closely with the COO and Programme Management team to ensure sustainable delivery and resource management processes are followed.
- Ensure team resources are used in accordance with project budgets and actively tracked throughout delivery. Review resource capacity and factor into any new project bids or repeat business opportunities.
- Direct line management of Senior Inclusive Design Manager, Senior Financial Inclusion Researcher, Senior Social Researcher and Inclusive Climate Researcher. Support the team in their own line management responsibilities in line with planned activity.
Application Procedure
To apply for this role, please submit your CV and a covering letter describing how your skills and experience are relevant via the 'Apply via website' button no later than noon (GMT) on Wednesday 9th October 2024. We will be considering applications on a rolling basis, so we encourage you to apply as soon as possible.
We expect the selection process to include two interview stages, with interviews starting from late September as we review candidates on a rolling basis.
We have made every effort to make this process accessible. However, if for any reason you find it is not, please let us know and we will make an adjustment. We encourage early applications. Please be advised that only shortlisted applicants will be contacted. For an informal discussion about the role, please contact Mikaela Patrick, Head of Research and Delivery (contact details on full job specification).
Global Disability Innovation Hub (GDI Hub) is an Academic Research and Practice Centre accelerating disability innovation for a more just world. Based
The client requests no contact from agencies or media sales.
The Role
Are you ready to make a real difference? We’re excited to announce an opportunity for a pioneering Head of Supporter Engagement & Operations to join our vibrant team at Pancreatic Cancer UK. Step into this brand-new role and take the lead in building and leading a passionate small team dedicated to elevating the supporter experience and helping us transform the future for everyone with pancreatic cancer.
What you’ll do
- Ignite innovation: Design and roll out innovative strategies to drive supporter engagement and retention, boosting lifetime value and net income.
- Lead with impact: Build and inspire a team to deliver outstanding supporter care, streamline donation processing and ensure our compliance with legal standards.
- Elevate operations: Foster a forward-thinking culture, embracing cutting-edge solutions to enhance both operational effectiveness and supporter engagement.
About You
- Proven leader: You’ve successfully led supporter engagement or customer service teams in a non-profit environment.
- Strategic focus: You’ve successfully developed and implemented engagement strategies and can demonstrate their impact.
- Regulatory expert: You bring expertise in managing fundraising regulations, including GDPR and Gift Aid, ensuring compliance and excellence.
Why Join Us?
At Pancreatic Cancer UK, we’re more than just a workplace; we’re a vibrant, fast-paced, and growing organisation driven by a shared passion for making a difference. As part of our team, you’ll dive into a supportive and dynamic community where your contributions truly matter. Enjoy opportunities for personal and professional growth, engage in activities beyond your immediate role, and experience a culture that prioritises your well-being and work-life balance.
Ready to make an impact? We can’t wait to hear from you!
About us
Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:
- Courageous
- Collaborative
- Compassion
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At PCUK our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
How to apply
- You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with us.
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- Please note that interviews will be held remotely between 8th – 10th October 2024.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Exercise-Based Cancer Pre and Rehabilitation Services (also to be known as ‘Head of Active Together’)
Harrogate, North Yorkshire - The role is predominantly based at the Yorkshire Cancer Research Centre in Harrogate, with some requirement to work across our other centres as we expand. There will be some options for flexibility following successful completion of the probationary period.
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Head of Active Together, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
Yorkshire Cancer Research has embarked on an exciting programme to transform and improve the survival and the quality of life of cancer patients.
Active Together is a multimodal prehabilitation and rehabilitation service that has been developed by world leading academics and practitioners at the Advanced Wellbeing Research Centre (AWRC) at Sheffield Hallam University (SHU).
Reporting to the Director of Research and Services, The Head of Active Together will lead the charity’s Active Together team to directly deliver Active Together services in various locations across Yorkshire as well as overseeing funding contracts with NHS Trusts to deliver the service on behalf of the Charity. They will work in partnership with Sheffield Hallam University to evaluate and ensure continuous improvement of all the Active Together services.
Specifically, you will:
Leadership
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Manage resource levels to deliver the charity’s Active Together Services to a consistently high-standard and within budget.
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Coaching and developing the charity’s Active Together team, role modelling the internal personal development and objective setting approach.
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Driving continuous improvement across the team, ensuring learnings from the management and evaluation of the services influences future strategic decisions.
Roll out of Active Together across Yorkshire with External Stakeholders
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Lead the charity to achieve the vision of all patients in Yorkshire having access to Active Together through:
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Collaborating with Sheffield Hallam University to continue to develop and implement new Active Together Programmes across Yorkshire including the quality assurance, evaluation, and continuous improvement of existing services.
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Ensuring public and patient involvement informs development, delivery and continuous improvement of the Active Together services in partnership with Sheffield Hallam University and the charity’s internal Public and Patient Involvement team.
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Supporting the Director of Research, Services and Policy on the negotiation of contractual terms with NHS Trusts to deliver Active Together Services.
Service delivery and Operational Management of the charity’s Active Together Programme
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Lead and manage our in-house service delivery teams (including Personal Trainers, Dietitians and Counsellors) to deliver the Active Together service in the charity’s first bespoke Yorkshire Cancer Centre in Harrogate.
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Work closely with the AWRC to ensure the Active Together Programme is implemented correctly ensuring treatment fidelity and to ensure evaluation data is collected.
Governance
Ensure the highest levels of good governance within the Active Together team by:
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Working with the Risk, Compliance and Governance team to ensure the governance of the in-house Active Together Services is fit for purpose.
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Ensuring that the charity’s Active Together operational policies and procedures are fit for purpose and are continually reviewed and updated as required.
About You
To be considered for this role, you will need:
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To have excellent track record of management and leadership, with relevant experience at a senior manager/team leader level in delivering exercise-based, or cancer-related, services in the public or charity sector setting.
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To have proven experience of managing internal budgets, risk registers and complying with internal and external governance requirements such as data protection regulations in a public or charity sector setting.
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To have proven experience of developing and maintaining strong relationships with a broad range of external senior and operational stakeholders including health service providers and commissioners in addition to patients and service users that is relevant to the role.
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To have excellent communication, influencing and negotiation skills with internal and external stakeholders.
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To be able to develop reports and present complex information to a range of stakeholders.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 13 October 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
General Statement of Duties
The St John of Jerusalem Eye Hospital has a loyal donor base, and we are now able to grow the major donor portfolio significantly to build our long-term sustainable income. The Grants & Partnerships Officer will lead on delivering a best-practice grant-giving programme as part of a wider major donor programme.
Alongside the Executive Head of the UK Office, the Grants & Partnerships Officer will develop new major donors prospecting, cultivation, solicitation, and stewardship strategies as part of a wider fundraising strategy.
This is a key role within a small and dedicated team. The successful candidate will have a professional, ambitious, solutions-based approach with a track record of fundraising success. They will be ready for and excited by the challenge of building up a major donor programme.
Main Responsibilities
To deliver a successful grant-giving programme and devise and deliver new prospecting, cultivation, solicitation, and stewardship strategies to meet agreed targets, including:
· Establishing and managing strong relationships with past, current and prospective grant-giving organisations, delivering the highest possible levels of care and attention.
· Understanding all prospective and current donor profiles, and their motivations and communication styles. Formulating personalised cultivation and stewardship plans.
· Set up and maintain regular communications with all grant-giving donors and prospects, tailoring this as required to strengthen their relationship with us.
· Support and facilitate the Trustees and Senior Leadership Team in developing relationships with grant-giving bodies and prospects, and in how to manage these relationships to facilitate donations.
· Use creativity and adaptive thinking to develop a new and exciting programme of cultivation and stewardship events, visits, and activities to engage prospects and donors in our work and to support these key relationships. Work with internal teams and senior volunteers to deliver events and activities to the highest standard.
· Developing and refining the internal systems needed to run a smooth and efficient grant-giving programme such as data management, internal communications, and reporting.
· Know and understand the longer-term financial strategy of the organisation and work with the Finance Director and Executive Head of UK Office to ensure the appropriate identification of funding needs.
· Work with the Executive Head of UK Office and other colleagues as required to develop compelling cases for support and funding packages that channel funds to where the need is greatest and that ensure our financial security.
· Work with the Executive Head of UK Office to manage the grant-getting budget to ensure the successful and cost-effective delivery of annual activities and understand and follow finance related procedures such as income forecasting, reporting and Gift Aid.
· Support and deputise for the Fundraising Officer (Community Fundraising), as required, to establish and manage strong relationships with past, current, and prospective community donors and partners, delivering the highest possible levels of care and attention.
· Provide project support as required to the Fundraising Officer (Community Fundraising) to ensure the successful implementation of community engagement and fundraising programmes.
Person Specification
Essential:
· Educated to degree level or equivalent career experience.
· Minimum of 3-years’ fundraising experience with a demonstrable track record of developing stakeholder and donor relationships with a responsibility for securing a minimum of six-figure gifts from grant-making bodies.
· Experience of working with high-value Trusts & Foundations.
· An exceptional and eloquent communicator, both written and verbal communications skills, and a natural relationship builder, you will have solid experience of presenting, negotiating, networking, and influencing.
· Experience of working to and commitment to achieving financial targets.
· Understanding of the principles and best practice of fundraising including Data Protection, ideally within humanitarian and/or international organisations.
·A self-starter with initiative, confidence, exacting standards, drive, and flexibility.
· Highly proficient with Microsoft Office systems.
· Ability to work outside of contracted hours, as required.
· Ability to travel overseas, as required, and represent SJEHG at events and functions.
Desirable:
· Experience of raising funds within the humanitarian and/or international organisations.
· Experience of working with a CRM system to export and manipulate complex data sets, segment audiences effectively and develop a CRM strategy for donor engagement and reporting. Ideally, Raiser’s Edge.
· Demonstrable experience of working on strategies and innovation behind the areas of fundraising you have worked in.
· Experience of effectively engaging and supporting board members in donor cultivation and solicitation efforts.
· Experience of planning and executing fundraising PR campaigns
· Experience of managing senior volunteers.
The client requests no contact from agencies or media sales.
Head of Children and Young People’s Service
36 hours per week, part time also considered
Salary: £43, 000 - £46, 000 depending on qualifications and experience
(Mileage to be paid at 45p per mile)
Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers and to be as independent as possible.
An exciting opportunity has arisen to join our Senior Management Team, and lead our Children and Young People’s Service. The service helps children, young people and families to thrive, by providing a variety of vibrant and impactful services including the Habilitation Service on behalf of the Local Authority.
Principal accountabilities:
1. Provide overarching leadership, and management, to the Children and Young People’s Service (CYPS).
2. Lead, in collaboration with the CYPS Operational Manager, the Surrey County Council contract for Habilitation services ensuring that the Key Performance Indicators are met and reported on, in line with the contractual obligations, and that the contract is secured for the future.
3. Lead, in collaboration with the CYPS Operational Manager, the CYPS Service Facilitator and others, the delivery of outputs and outcomes of a number of grant funded services.
4. Ensure policies and procedures are followed at all times, and to ensure appropriate risk assessments are conducted and maintained.
5. To be the designated Safeguarding Lead for Children and Young People for the charity, working closely with Surrey Safeguarding Children Partnership and other organisations such as Surrey Youth Focus, and internally with the Designated Safeguarding Lead for Adults.
6. To plan and manage the departmental budget for the Children and Young People’s Service, making best use of resources at all times to achieve maximum impact for the people we support across the organisation.
7. Regular reporting to Surrey County Council, Services Committee, Trustee Board, and funders as required.
8. Line management of the CYPS Operational Manager, the Children and Young People’s Service Facilitator, and a number of other direct reports.
9. Support and supervise the team of staff and volunteers to ensure that they perform and work to the agreed standards and in line with our organisational values.
10. Conduct annual appraisals and identify training needs within the team to meet all national standards.
11. Work with the CYPS Operational Manager to succession plan, and manage the training and development of Trainee Habilitation Specialists to ensure the charity is well resourced.
12. Provide information, support and advice for children with vision impairment/ Multi-Sensory Impairment and their families /carers.
13. To develop the service to include children and young people who are Hard of Hearing or Deaf, and their families, working in partnership with other organisations to ensure we add value.
14. To share responsibility for the Charity’s operational decision making with other senior managers.
15. To oversee the management and maintenance of the contract for Children’s statutory register of vision impairment.
16. To work in partnership with internal teams, such as fundraising and communications, to ensure the Children and Young People’s Service is well resourced, and always in line with the charity brand.
17. To develop and manage external partnerships as required
KNOWLEDGE/SKILLS/QUALIFICATIONS
Desirable
- Graduate Diploma in Habilitation and Disabilities of Sight (Children and Young People) or equivalent qualification which specifically meets all the learning outcomes arising from the ‘Quality Standards – Delivery of Habilitation Training (Mobility and Independent Living Skills) for Children and Young People with Visual Impairment (2011)’: Qualification Participant Learning Outcomes.
- Registration with relevant professional body.
- First Aid Certificate (if the successful applicant does not already hold this, they will be required to complete it before starting in post)
- Level 3 Safeguarding qualification (if the applicant does not have an in-date certificate they will be required to complete this before starting in post)
- Communication skills for working with people who are Deaf, or those with Dual Sensory Loss e.g. clear speech, block alphabet, deafblind manual, BSL
Essential
- Extensive experience of working with children, young people and families
- Extensive work history in roles that include the overarching responsibility for Safeguarding children and young people as a Designated Safeguarding Lead
- Leadership experience including leading a Multi-Disciplinary Team
- Excellent line management skills
- Excellent Communication Skills
- Excellent IT skills including Microsoft 365 and a range of databases
- Excellent communication skills
- Basic counselling skills e.g. listening, reflecting, summarising
- Experience of working with Social Care and/or the NHS in either an operational or commissioning context
- Experience of managing risk
We can offer you:
· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays)
· Investment in your development
· Access to an Employee Assistance Programme
· Pension contributions 6% matched with the Pensions Trust
· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses
· Wide range of training opportunities suitable for your role
· A staff rewards programme
· A growing range of other staff benefits
· A vibrant and friendly team!
An Enhanced Disclosure and Barring Service will be required which we can arrange.
The client requests no contact from agencies or media sales.