Head Of Service Jobs

Part Time (25 hours) – Office based
Monday to Friday 5 hours a day 
9.00am - 2.00pm

We rely on a diverse pool of skilled and engaged volunteers to support us in delivering our service. Our volunteers are central to what we do and the volunteer coordinator has the responsibility for recruiting and supporting our volunteers, while leading on how we develop and improve volunteer’s experience and impact now and in the future. So, if you’re a good communicator with great organisational skills, we’d love to have you on board.

The ideal candidate will have the following attributes and skills:

Essential Requirements

• Intermediate understanding of Google/Microsoft packages including Outlook, Word and Excel
• Experience of managing staff and/or volunteers
• Strong interpersonal and influencing skills
• Ability to build good working relationships with colleagues at all levels
• High levels of accuracy, attention to detail and ability to work to deadlines
• A self-starter who can work both independently and collaboratively
• Creative flair and an ability to work imaginatively
• Excellent organisational skills and the ability to manage a wide range of tasks
• Ability to deal with information in a confidential manner and respond with sensitivity to the opinions of others
• Experience of working in a voluntary sector setting
• Ability to work on own initiative, to organise work and meet deadlines
• Excellent listening skills and communication skills (both written and verbal)
• Excellent time management skills with an ability to manage a range of objectives
• Experience of delivering training or public communication
• Flexible and non-judgemental approach to people and work.
• Awareness of and commitment to all aspects of anti-discriminatory practice.

Please click 'apply' to download the full job spec.

Closing date: Sunday 15th Sepember 2024 at midnight 

The post holder is responsible for the strategic leadership and delivering and developing services across METRO’s Sexual and Reproductive Health (SRH) domain. You will manage a team of managers who run programmes across London and the Southeast, including Hertfordshire, Kent and Medway. You will ensure services remain collaborative, agile, and innovative

Programme

The scope of services includes:

· A busy Sexual Health Office which oversees: Online sexual health testing services and results management, the National Chlamydia Screening

Programme (NCSP), free condom distribution programmes for young people, etc.

· Clinical services such as community sexual health clinics

· Sexual Health Outreach and Community engagement, particularly for young people and vulnerable communities

· Delivering and developing sexual health-focused training when and where appropriate.

Role

In this role, you will oversee a team of skilled managers within their areas of expertise. Consequently, you do not need to be clinically trained. Still, you will need to have excellent project management and people skills, a good understanding of sexual and reproductive health as it is delivered in the community, and experience in managing local authority and NHS contracts and grant-funded projects. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Senior Service Manager – Prison Services

Salary: £40,000-£45,000 pro rata

Location: HMP Peterborough and HMP Bronzefield

Hours: 21 hours per week – with a possibility of increasing hours; to be confirmed at interview

Contract: Fixed Term – until 31st March 2025 with a possibility of an extension to March 2026

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

As an experienced senior manager with a proven track record of leadership in providing services in prisons and possibly, to women in contact with the Criminal Justice System as well as working collaboratively with other partner organisations, criminal justice services, Ministry of Justice and HMPPS. The post holder will manage the prisons advocacy services and teams for unsentenced and sentenced women within the custodial settings at HMP Peterborough and HMP Bronzefield. She will have a great understanding of the prison systems and regime including some of the challenges faced.

She will build and maintain key relationships, partnerships and contracts with relevant partners and funders, together with the Head of Criminal Justice Services and Director of Criminal Justice Services.

She will be an inspirational leader, responsible for recruiting, developing and managing her team and will be responsible for coordinating, reporting, and the delivery of the related services as commissioned by the Ministry of Justice. She will be accountable for managing her teams safely and securely whilst carrying out all activities within the prison setting.

The post holder will be working primarily from HMP Peterborough with travel across the regions to HMP Bronzefield; twice per month. She will be working 3 days across the week, and the working days will be specified at interview.

A car may be desirable for this role, though not essential

About You:

To be successful as the Senior Service Manager for Prison Services you will need the below experience and skills:

• A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
• A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
• Experience of working within a custodial setting
• Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
• Experience of developing relationships with funders/commissioners and achieving required outcomes.
• Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact.
• Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
• Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking.
• Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: Sunday 8th September 2024

Interviews are taking place on: Interviews to take place w/c 16th September 2024

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is a new role joining our well-established, flourishing digital team. The team is made up of product, engagement and marketing specialists who are committed to empowering people who are affected by breast cancer.

Breast Cancer Now has transformed our digital offering over the last couple of years. Creating a unified, supportive and inclusive experience for those who want to know more about breast cancer at every stage. And to access vital support services to inspire individuals to help us increase our impact through fundraising and campaigning as well as continuing to expand the reach of our world-leading research programmes.

This role will bring leadership, vision and a deep knowledge of user-centred research and UX, UI and content design. To create exceptional experiences for our supporters and service users across multiple digital platforms and channels; keeping their needs at the heart of everything we do.

About you

We're seeking a passionate and experienced user experience (UX) leader to spearhead our user-centred design initiatives. You'll champion a culture of evidence-based optimisation, manage analytics to blend qualitative and quantitative insights and collaborate with our lived experience team to ensure inclusive product development. You'll lead upstream product activities, partnering with various teams to align digital strategies with organisational goals. Your responsibilities will include conducting discovery activities, supporting downstream development, and contributing to product vision and roadmap creation. You'll also oversee user research, usability testing, and the implementation of a comprehensive content strategy.

We are looking for candidates who’ve a strong background in user centred design, analytics, and product development. With a particular focus on accessibility and inclusivity.

You’ll need a proven track record in a head of user experience position or be a lead user experience designer, prepared for your next career step. You should be driven by a desire to create positive change through your work and possess strong leadership skills to mentor and guide team members.

We value a collaborative and proactive approach, coupled with expertise in conducting research with marginalised groups on sensitive topics. Experience of working with external design and development partners is a plus. You should have a comprehensive understanding of UX, design accessibility, information architecture, content strategy, SEO, and product development best practices.

Excellent communication skills and stakeholder management abilities are essential. We're looking for someone who stays current with the latest tools, trends, and technologies in the field, bringing fresh perspectives to our team. If you're a clear and compelling communicator with a passion for user-centred design and a drive to make a difference, we want to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role can be primarily based in either our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment Team. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9.00am on Tuesday 10 September 2024

Interview date: Week commencing 23 September 2024 via Microsoft Teams

CSE has a strong research track record and earlier this year was awarded ‘Independent Research Organisation’ (IRO) status by UK Research and Innovation which allows us to access funding from Research Councils. We are recruiting for a new Head of Research & Evaluation to help us build on this opportunity and support the delivery of our ongoing research projects. This is an exciting opportunity to take up a research leadership role in CSE and consolidate our role as a leading innovator in sustainable energy research and analysis, and influencing UK government policy and energy industry practice around fuel poverty and the climate emergency.

Pay and conditions

• The role is full-time (37.5 hours per week).
• The salary for the role will be (£45,987 - £56,283).
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Develop CSE’s research unit: Manage a team of researchers and data analysts and support their professional development, win new work aligned with CSE’s strategy and work programme priorities, collaborating effectively with other colleagues and external partners.
• Ensure quality: Provide expertise in research methods. Hold overall responsibility for quality of outputs produced in research projects and evaluations.
• Manage research projects and evaluations through the full project cycle from design to data collection and analysis.
• Hold responsibility for the financial management of research and evaluation projects Ensuring effective financial control, overseeing and directing project budgets, addressing financial underperformance where necessary.
• Hold responsibility for staff in the research unit, managing workloads, and contributing to the effective leadership and management of the whole Research and Analysis team.
• Support senior staff in the team to manage the well-being and job satisfaction of junior team members.
• Lead on research design across the organisation, championing the use of mixed-method approaches, developing research proposals that combine academic rigour with real world impact.
• Provide support to CSE’s Work Programmes, inputting to internal evaluation of programme effectiveness and helping the organisation deliver its strategic objectives.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Post-doctoral degree or equivalent qualification.
• Research leadership in a relevant field with a significant track record of developing successful proposals, working across disciplines, delivering mixed methods projects, and publishing research outputs and evaluations.
• Successful project management of relevant research or evaluations, including responsibility for budgets and deadlines.
• Line management and supporting researcher development.
• Leading a financially sustainable team of 3 or more researchers and coordinating workloads to deliver multiple projects concurrently.
• Research design, including quantitative and qualitative research methods and statistical analysis.
• Ability to summarise and present complex information in an accessible way.
• Effective project management.
• Excellent self-motivation and initiative.
• Ability to initiate, develop and maintain effective. Team relationships and research partnerships.
• The ability to manage own workload and support others to prioritise strategically.
• Demonstrable commitment to CSE’s primary objectives to tackle the climate emergency and end the suffering caused by cold homes.
• Commitment to Equality, Diversity and Inclusion.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please provide:

• A CV (maximum 3 pages) with your personal information removed.
• A cover letter outlining your motivation for applying for the role and how your skills and experience relate to the person specification.
•  2 examples of research or evaluation outputs that you have lead authored.

The closing date for applications is 11am on Monday 9 September 2024.

Interviews are expected to take place Thursday 19 and Friday 20 September 2024, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

An exciting opportunity has arisen for an experienced social and digital media professional to join the leading international horse charity World Horse Welfare. 

The Social and Digital Media Officer plans, creates and publishes the charity’s social media and digital communications, ensuring accurate content and the right brand look, feel and messaging.  Working to the Head of Communications and with the wider team, you will organise and proactively seek out stories and other content from across the charity to engage audiences through our digital media channels, including social platforms, the website and email. A key part of this role is testing and refining approaches to increase reach, engagement, website traffic and donations and to rigorously monitor and evaluate results to inform further activity. 

We are looking for someone who has experience in the management of social media channels, a passion for social and digital media with a creative approach to engaging online audiences.  You will possess first-rate written and oral communications skills, digital content creation including images and video, excellent attention to detail and the ability to write quality copy in a variety of styles quickly.  You must be proactive, confident and capable of working with people at all levels in a variety of spheres. You must have a flexible approach to your work and be willing to work outside of normal office hours where necessary.  Equine knowledge and experience is highly desirable.

The role is based in Norfolk and is a hybrid split of 2 days in our head office in Snetterton and 3 days at home.  You may be required to attend events around the UK. 

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme and a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year).  Death in service, free parking and bike to work scheme.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community. 

· Provide up to date, shelter specific information as appropriate, for cross organisation usage

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

                                                                           PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

APPLICATION INFORMATION

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station. 

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options – Office 3 days / 2 work from home.
• 27 days’ holiday rising with continuous service, in addition to public holidays
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to come of the world’s toughest problems.  Challenges made worse by catastrophic climate change and persistent gender inequality.  We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy.  And we share what works with others, so answers that start small can grown big.

We’re a global change-making group.  The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service.  We combine these specialisms to multiply our impact and help to share a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 13th September 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply: 

Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:

 1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?

2.       What interests you about working in the charity sector?

Prospectus is thrilled to partner exclusively with Peter Bedford Housing Association, a values-driven, psychologically informed organisation striving to be anti-racist, in the search for their new Director of Services. This critical leadership role will oversee the Housing, Recovery, Training, and Enterprises functions across the organisation. The role is hired on a permanent basis and it would be hybrid with 3 days a week working in their London office.

Reporting directly to the Chief Executive Officer, the Director of Services will be responsible for developing and implementing new services that are strategically aligned with the needs of local stakeholders and growing the impact of PBHA. The successful candidate will ensure that the department operates efficiently, remains compliant, and delivers value for money while adhering to best practices and fostering continuous improvement. A key aspect of the role will be to enhance tenant satisfaction and enable opportunities for tenants to lead. The candidate will manage change and adapt services and resources to meet both current and future strategic objectives.

Additionally, the Director of Services will collaborate closely with the Fundraising Manager to lead fundraising initiatives and development bids, leveraging PBHA’s capacity to extend support to more individuals in need of housing and related services. As the department head, you will help to build PBHA’s strategy and long-term plans, and you will ensure that team objectives are aligned with the organisation’s annual plan and 5-year strategy, involving your team in the planning and development of departmental work plans.

We are seeking a highly organised and strategic leader with significant experience in driving change and providing exceptional leadership in supported housing, adult learning, or housing management. The ideal candidate will have a strong track record of senior-level organisational leadership and a deep understanding of the housing sector, supported by a relevant qualification that meets the emerging Regulator of Social Housing Competence and Conduct Standard. You should be adept at promoting best practices in staff leadership, support, and development, with the capability to lead the services function in achieving outstanding standards in support, housing management, property services, and learning.

At Prospectus, we are committed to supporting your application journey. We welcome candidates from diverse backgrounds and are happy to provide reasonable adjustments to enable all interested candidates to apply.

If this opportunity excites you, please submit your CV. If your experience aligns with our requirements, we will provide you with the full job description and arrange a call to discuss the role in more detail.

Fancy being our Head of Estates and Facilities?

We have an exciting new opportunity at Willowbrook Hospice in Prescot – an Independent Charity which operates a Specialist Palliative Care Unit for patients across Knowsley and St Helens – for someone to join our Senior Leadership Team as we look to recruit a new Head of Estates and Facilities. This is a key role in the 8 person-strong Senior Leadership Team, responsible for the strategic direction and operational management of the hospice estate, retail units and all patient-facing services. You will have full responsibility for key teams providing crucial services across Willowbrook, covering:

· Maintenance

· Catering

· Housekeeping

· Gardening

Role Description

This is a full-time role, 37.5 hours per week, mainly working Monday to Friday. Although the role is both strategic and operational, it includes being responsible for the maintenance and upkeep of all Willowbrook buildings and facilities, managing patient facing services in the Hospice building, managing budgets, line managing teams and handling procurement activities on a day-to-day basis. The post holder will develop a plan of work that continues to improve and enhance our patient services and facilities whilst ensuring compliance with relevant health and safety legislation and other relevant standards and best practice.

Required Qualifications

• Facility Management (FM) and Procurement skills and experience
• Analytical Skills and Budgeting expertise
• successful Line Management experience
• Strong understanding of healthcare facilities management
• Excellent communication and interpersonal skills
• Relevant qualifications in Health and Safety (NEBOSH)
• Knowledge of health and safety regulations

We're looking for a kind, compassionate and resilient Service Manager to join our Young People service in Bracknell.

£40,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Join Look Ahead as a Service Manager for Bracknell Young People, where you'll oversee innovative 24 hour supported accommodation for young people aged 16-25 . You will oversee four projects and diverse teams within the Bracknell Forest Council area.

As a Service Manager, you will lead and inspire front-line staff, fostering leadership and competence development within your team. Your operational excellence will ensure effective management of all projects, maintaining high standards in service delivery. You will be responsible for upholding regulatory responsibilities (OFSTED), ensuring a safe and welcoming environment for our customers, and driving continuous improvement through quality assurance.

In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers.

We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success.

You'll have the chance to grow your leadership skills and advance your career in an organisation that prioritises personal development and values partnerships and collaborative efforts.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
* Responsible for managing and allocating customers to support staff (casework management)
* Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
* Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
* Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
* Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
* Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

* Ability to lead and motivate staff to deliver excellent services
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind
* Excellent organisation skills
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can-do attitude
* Ability to cope positively with challenging and diverse behaviour
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Able to work as part of a group or team as well as being self motivated

What you'll bring:

Essential:

* Educated to degree level or equivalent
* Experience of managing contracts and resources and delivering to budget and performance targets
* Experience of delivering to housing management performance targets
* Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
* Experience of successfully managing external partnerships to ensure successful delivery of services
* Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

* Other relevant professional memberships and/or specialist qualifications

For our full job description please visit our webiste!

This is an income generating role with sales targets for BeyondAutism’s Outreach Services – BeyondAutism Fast Responder®, Outreach and Training. Working closely with the Outreach and Marketing teams you will be responsible for ensuring that service level agreements are signed within 14 days of issue, that subscriptions are renewed and for building strong customer relationships.

Form a close working relationship with the Outreach Services, Marketing and Finance teams Issue and secure service level agreements Manage enquiries effectively and efficiently Meet sales targets

Maintain the CRM Customer relations Manage subscription relationships and service level agreements, including contract reviews with subscription holders Resolve complaints and concerns Sales and marketing Achieve sales targets

Ensure appropriate reporting of sales to Head of Marketing and Communications, Head of Finance and Head of Outreach Services Deliver strong marketing campaigns and lead generation

Reporting and monitoring Weekly collation of sales data Monthly collation of complaints, concerns and satisfactions to inform organisational learning Reflect and present information in appropriate formats for internal and external use Administration and relationships

Maintain an accurate and up-to-date CRM Ensure service level agreements are signed within 14 days of issue and that the delivery requirements are communicated to the Outreach Services team People Work effectively as part of the MarComms team to ensure KPIs are achieved Liaise effectively with the Outreach Services team and the Finance team

General responsibilities To understand, adhere to and actively implement all the policies and procedures of BeyondAutism To safeguard children and vulnerable adults at all times To undertake training as required Assist with other work, events and projects as needed Any other duties that the Head of Marketing and Communications may reasonably require 

About the role

The Housing Needs Service Manager has overall responsibility for both the development and the day to day running of the Housing Needs Service, a team which includes a Housing Needs Coordinator, 3 x Housing Needs Workers, and an Intervention Worker.

The Housing Needs Service supports individuals experiencing homelessness into sustainable accommodation including Private Rented Sector housing, Clearing House properties, Housing Associations, and Sheltered Accommodation.

Main duties

• Providing inspirational leadership and day to day management & supervision of a team comprising a range of roles including a Housing Needs Coordinator, Housing Needs Workers and an Intervention Worker.
• Guaranteeing that all service users receive high-quality assessments, housing plans and advice that is focused on their strengths and goals, and delivered in a way that suits them.
• To be responsible for good and effective liaison with outside agencies and referring partners, including the Local Authority, landlords, agents, accommodation providers and other statutory and voluntary agencies.
• Continual service development & improvement, establishing accommodation referral pathways and building new partnerships to support positive successful and sustainable housing outcomes for service users.
• Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity, and referring internally and externally to appropriate agencies.
• Ensuring user have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services.
• Management and development of the No Night Out project, ensuring high quality reports and evidenced based impact analysis is completed.

General responsibilities

• In conjunction with the Head of Community Services to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Leading a team or teams delivering effective services to groups of vulnerable clients, in either a supported housing, support, care or other relevant environment and monitoring the performance of those services.
• Experience of writing and implementing detailed operational plans and contributing to longer term planning.
• Experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes.

Desired knowledge

• Knowledge and understanding of the support needs of people experiencing homelessness and multiply disadvantaged people and the ability to translate knowledge into good practice.
• Knowledge of effective leadership and management techniques and how these are applied.
• Knowledge and understanding of the housing law & legislation, the private rented sector, welfare rights and entitlement, and the ability to translate knowledge into good practice.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Head of Youth Work

Are you motivated, energetic, and organised with the ability to connect with both young people and staff/volunteers?

If you are looking for a leadership position that requires creativity, that will enable you to flourish, be ambitious, operate both strategically and operationally, and drive success then this is the position for you!

As an equal opportunities’ employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Head of Youth Work

Location: Grimsby

Salary: £35,000 to £40,000 (dependent upon experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.

Closing Date: 12 noon, Friday 23 September

First stage interviews (in-person in Grimsby): Monday 9 October

Young Person Panel (in-person in Grimsby): Evening of 15 October

Second stage interviews (in-person): In a North-West based Youth Zone – Date TBC

About the Role

As the Head of Youth Work, you'll take the lead in shaping the future for young people, guiding a dynamic team of Youth Workers to create a youth work experience that stands out. We’re looking for someone who’s creative, driven, and all about making things happen for young people. You’ll be hands-on, with a positive vibe, ready to bring fresh ideas to the table and see them through to success.

No two days will be the same! You’ll be at the forefront, designing the new Youth Work Offer, recruiting and developing a passionate team, and ensuring our programs run smoothly. From junior and senior clubs to holiday clubs and events, you’ll make sure everything is on point.

You’ll be a crucial part of this new Youth Zone for Grimsby and North-East Lincolnshire, welcoming up to 250 young people each session and creating a space where they can thrive. Ready to make a difference? Join us!

Key responsibilities include:

• Staffing
• The Offer (Programme)
• Young People
• Policy, Compliance and Quality Assurance
• Leadership

Before the Youth Zone opens and during its construction, there will be elements of hybrid working in place.

About You

You will:

• Be driven, hardworking, organised and equally comfortable engaging with young people and staff/volunteers.
• Have a sense of fun, plenty of energy but also a calm temperament and the ability to operate at a senior level
• Believe in young people’s potential and be proactive and can-do.

You won’t be afraid to get stuck in leading sessions yourself if needed, and you will lead on safeguarding within the organisation.

You will have experience of:

• Youth work, including in open access environments with young people aged 7-19 (up to 25 with additional needs/disability)
• Leading and managing youth work activities  
• Managing staff and volunteers, leading a team to achieve targets and key performance indicators (for example membership & attendance)    
• Managing budgets
• Managing conflict between young people and establish clear behaviour standards  
• Developing opportunities for young people to participate in decision making processes

To apply, you will be asked to submit a CV and cover letter via the company website.

About the Organisation

This is a brand-new locally run youth charity, set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Grimsby, it will be an inspiring place for young people aged 8 – 19, and up to 25 for those with additional needs, to enjoy their leisure. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. 

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Other roles you may have experience of could include Youth Work, Head of Youth Work, Director of Youth Work, Youth Work Director, Head of Community Youth Work, Community Youth Work Director, Youth Worker.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.