Head Of Community Fundraising Jobs

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

                                                 

Our Brand and Marketing team are looking for an organised and enthusiastic individual to become our Brand and Marketing Coordinator. 

You’ll be working in our Brand and Marketing team supporting projects across both traditional and digital marketing. You will help to manage our inboxes of general requests from around the business, look after our invoicing and finance systems and liaise with external printers and designers on larger projects. Systems training will be provided.

This role is perfect for someone with strong communication, coordination and administrative skills and an interest in developing their skills in marketing.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 

• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Are you ready to drive impactful fundraising partnerships that make a real difference?

We're looking for an experienced Senior Corporate Development Executive to join our Income Generation team, working from Northampton or London. In this role, you'll identify and secure, wherever possible high-value, long-term corporate partnerships that deliver mutual benefits for both our partners and the Motor Neurone Disease (MND) Association.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

With a focus on growth, you'll play a key role in shaping the strategy for corporate partnerships and supporting our team's ambitious goals.

• Collaborate to develop and drive our high-value partnership strategy.
• Lead the management and growth of a robust pipeline of potential partnerships.
• Build strong, collaborative relationships with key stakeholders across the Association.
• Provide expert support and guidance to the Corporate Partnerships Development Officer.
• Maintain up-to-date knowledge of sector trends, best practices, and regulatory requirements.
• Travel across the UK for meetings and events, presenting proposals to prospective partners.
• Offer guidance and support to colleagues and volunteers, contributing to the development of successful partnerships.
• Record and report on key financial and performance indicators (KPIs) to track partnership growth.
• Support the wider Corporate Partnership and Philanthropy teams as required.

About You:

You'll be someone who thrives on building meaningful partnerships and achieving ambitious goals.

• Proven experience in a senior corporate partnerships or similar role in the public or commercial sectors.
• A successful track record in securing high-value partnerships, consistently surpassing financial and KPI targets.
• A growth-minded individual with a results-driven approach.
• Strong collaborator who supports team-wide growth opportunities.
• Resourceful and proactive in identifying and maximising partnership opportunities.
• Excellent communicator with strong writing and presentation skills, able to engage at all levels.
• Proficient in IT, with experience in Raisers Edge or Microsoft Dynamics CRM preferred.
• Full UK driving licence for travel across the country.

Join us in this rewarding role where you'll have the chance to make a lasting impact through meaningful corporate partnerships.

The full job description is available in the candidate pack.

Salary: £41,000 per annum

Hours: 37 hours per week

Location: Northampton office

Contract: Permanent

Hybrid Working and Flexibility: This role offers hybrid working. There is no minimum weekly expectation to attend the office, however this role requires flexibility to attend the office in line with team and business needs.

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Significant experience in a senior corporate partnership new business function, or relevant, equivalent experience in the public or commercial sectors
• Track record delivering high value partnerships or projects, exceeding financial and KPI targets, identifying and delivering growth opportunities.
• Excellent communicator with the ability to effectively communicate at all levels, and to write and present in a clear and inspiring way.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Research Communications Officer (Part-time) 

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office.

Salary: Pro-rata £31,175 per annum  
Hours: 28 hours per week (would consider 21 hours per week) 

Closing date: Tuesday 26 November 2024 at 10.00am 

Interview date: Tuesday 3 December 2024 

This is a part-time fixed term position for 12 months. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible.

Who we are looking for 

We’re looking for a Research Communications Officer with a talent for turning complex research into compelling stories that inspire support for Breakthrough T1D’s mission to prevent, treat, and ultimately cure type 1 diabetes.  

As a natural communicator, your ability to understand diverse audiences and tailor messages will be essential in reaching potential donors, raising awareness, and engaging the T1D community.  

If you are detail-oriented, proactive and passionate about the power of storytelling to influence and engage, you may be the perfect fit for our team. 

Experience required 

• Experience in research communications: Ability to translate complex scientific concepts into clear, accessible, and engaging content for diverse audiences. 

• Digital and social media savvy: Strong understanding of digital engagement and content creation for social media, websites, newsletters, and other online platforms to drive awareness and engagement. 

• Content development: Experience producing varied content for digital and print media, with a clear understanding of how to adapt style and messaging for specific channels and audiences. 

• Stakeholder engagement: Experience collaborating with researchers, partners and people with lived experience to create meaningful content and insights. 

• Data-driven decision making: Familiarity with content metrics and analysis tools to track engagement, using data to refine and improve communication. 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

 About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.

Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.

Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.

Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now. 

 About the role

The digital team at Breast Cancer Now is transforming how we present our information and services to people affected by breast cancer.

We’re looking for a digital project manager to plan, deliver, track, and communicate key projects that drive our digital transformation and support cross-functional initiatives. In this role, you’ll manage both large-scale programs and cycles of continuous improvement, working closely with internal teams, external partners, and our product, UX, content, and digital transformation teams.

You will be central in project delivery and oversee agile practices, ensure effective project governance, and foster a culture of continuous improvement.

About you

You’ll have significant and demonstrable experience of digital project management within an agile framework. You’ll be highly collaborative, with strong communication skills and the ability to inspire, organise and motivate others to work together to achieve defined outcomes.

You’ll be able to manage a demanding workload with a strong attention to detail and solution focused mindset. You’ll ideally have experience of working in the charity or public sectors.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is ideally based in our London office. Our hybrid working model allows full-time staff members to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact Breast Cancer Now recruitment. 

We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date, therefore, this role may close before the advertised closing date.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date: 9am Tuesday 26 November 2024

Interview date:Week commencing 2 December 2024  

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. The Services Manager supports the Head of Services in overseeing NHYC’s Youth Hub, managing daily operations, coordinating with Depaul UK to facilitate smooth transitions into long-term housing, and building partnerships with external stakeholders to improve housing pathways. Additionally, the manager leads and develops a team of Assessment and Resettlement Workers, oversees daily work planning and safeguarding, while addressing complex cases and supporting staff in securing project resources. This position contributes to the broader goal of expanding the Youth Hub model across London. 

• Fixed-term 9 month contract
• Salary £37,024 – £41,600
• Deadline: 9am Friday 6th December

At Thistle Foundation we believe in a world of inclusion, free of isolation and loneliness, where a health crisis doesn’t mean a life crisis. Our organisation supports people living with disabilities and long-term health conditions to lead good lives and achieve what matters most to them. Every year, our health and wellbeing team supports 1000s of people across Scotland, and our Supported Living teams work alongside just under 100 people in Edinburgh, the Lothians and Fife. They promote citizenship and inclusion and support people to live in their own homes, in their local community.

This new post will form part of the management team and work closely with the Chief Executive and Director of Resources to plan and deliver the Thistle Strategy.

Key responsibilities will include:

• Providing leadership, strategic direction and overall accountability for person-centred activities and a strength-based approach, ensuring continuous improvement and delivery against quality standards.
• Ensuring managers are accountable for their own and their teams’ objectives.
• Representing Thistle with a range of stakeholders internally and externally and key contact for contracting organisations.
• Overseeing operational management targets particularly in relation to statutory compliance.

You should have both operational and strategic management experience within the health and/or social care sector and professionally qualified to SCQF level 10 or above in a relevant health/ social care qualification and hold appropriate leadership and management qualifications or demonstrate equivalent learning.

For further information about the role, person specification and how to apply please view the candidate pack.

We are recruiting for a Senior Financial Accountant to join our team in Finance.

Job Title: Senior Financial Accountant

Location: Homeworking with a requirement to work periodically at Head Office (Vauxhall, London) 
Salary: £53,000 per annum (plus an additional £3000 London weighting allowance if applicable dependent on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as the Senior Financial Accountant. 
This is an exciting role within the finance team at Refuge working as part of the Corporate Services directorate. The finance team is on a change journey and this role is a great opportunity for someone with a keen eye for seeking efficiencies, enjoys process improvement and who has implemented change in previous roles, to bring their skills and experience to the team. You will have the opportunity to make a big impact through your work. This role will be the lead on matters relating to the accounting and treasury function. 

This role reports to the Head of Finance and will be a key member of the finance leadership team, working together to create a finance function which is fit for the future.

Closing Date: 09:00am 2 December 2024

Interview Date: 11 December 2024

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are searching for a Marketing and Communications Officer to join our team. In this role, you will work closely with the Head of Marketing and Communications, the Digital Marketing Officer, as well as external agencies and freelancers. This position is ideal for a collaborative marketer who can develop and manage diverse storylines and foster relationships across internal teams, journalists, and marketing partners.

The successful candidate will lead campaign management, email marketing, and PR efforts, focusing on reaching new audiences and increasing awareness of Lakeland Arts. You will play a key role in driving engagement with our programmes, events, and membership opportunities.

Lakeland Arts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

You can see a more detailed breakdown of the key responsibilities for this role in the attached job description. Please note that the key responsibilities listed in the job description is not an exhaustive list.

Customer Journeys Transformation Lead
Type: Part-time (17.5 hours a week), fixed term contract until 30 April 2025 (maternity cover)
Location: Office-based in London with the flexibility to work remotely
Salary: £25,873 (FTE £51,747) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is undergoing a major transformation, investing in data, technology, services and engagement to better serve the MS community. Our goal is to create a more connected and inspiring experience that deepens relationships and boosts engagement, income and impact.

As Customer Journeys Transformation Lead, you will play a key role in this change, leading efforts to map and improve customer journeys across all touchpoints.

You will work with technical teams, subject matter experts, senior leaders and the community to design future journeys that enhance the customer experience and support our transformation goals. Using customer research and person-centred design, you will identify key moments, pain points, and areas for improvement.

Your focus will be on service journeys, volunteering, income generation and campaigning. You will also define a strategic approach to integrate these journeys across all areas.

Additionally, you’ll work closely with governance and business intelligence teams to make sure changes are planned and delivered effectively and impact is measured.

Closing date for applications: 9:00 on Tuesday 3 December 2024

Interested? 

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Membership Engagement Officer
£30,500 - £33,000 pa plus excellent benefits
London Bridge, London
35 hours per week, full-time 

The Membership Engagement Officer is an exciting and varied role at the College as you will be responsible for increasing engagement with members and enhancing the member experience, whilst driving engagement initiatives and increasing member retention. 

As Membership Engagement Officer, you will work with multiple teams across the College helping to develop and implement strategies to attract, engage and retain members through events, social media, newsletters and other communication channels while developing content that caters for our diverse membership groups.

Working with the Communications Team, you will help create and manage engaging content for member communications, ensuring opportunities for two-way communications and engagement, whilst also ensuring the best use of emerging channels and technology – e.g. podcasts, apps and webinars – to deliver content to members, segmented to our different audience members.

Reporting to the Head of Membership, you will support the delivery of the Member Value Proposition work, gathering and analysing member feedback to inform development and identify opportunities for improvement. You will also evaluate the effectiveness of engagement strategies by tracking engagement metrics and be responsible for preparing reports for senior stakeholders.

Helping to plan and deliver member events, workshops and networking opportunities to foster community collaboration, you will also be responsible for the production of the annual report as well as supporting the delivery of the AGM and its associated content each year.

With a good level of education, perhaps to degree level or with equivalent experience in communications, marketing or a related field, you will have proven experience in member engagement, communications or a customer relations role.

You should have a background in delivering member-focused communications and events and be adept at using two-way channels for engagement, whilst also having experience of successfully implementing process improvement to improve the member experience. Practical knowledge and experience of updating and managing CRM and similar systems as well as effectively using data to identify trends is essential.

Your strong understanding of what good engagement and customer service looks like and how to deliver this, combined with your knowledge of how to maximise our reach across social media channels to target audiences will ensure you are able to make sound judgments and understand what makes engaging and relevant content for the audience.

You should also have excellent written and oral communication skills and be able to communicate to a wide variety of audiences, whilst being capable of building strong relationships with stakeholders and working collaboratively with stakeholders and colleagues towards a common goal.

Experience of working within a charity in an addition to an awareness of fundraising, would be desirable.

The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine.

At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters - each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions. 

You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career. 

At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences. 

For further information and to apply, please send your CV and covering letter via the application button. Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website. 

It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting. 

Closing date: 2 December 2024.
Interviews: 9 December 2024.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Connection at St. Martins is based in the heart of London, in the most concentrated area of rough sleeping in the UK.  We have an ambitious strategy to tackle rough sleeping in central London with those people who are most persistently on the streets. Building relationships of trust with clients is at the heart of our work.  To achieve this in practice, we have a fully trauma informed approach across the whole charity with psychologists embedded in our service delivery teams.

Alongside running our busy day centre at Adelaide Street by Trafalgar Square, we are developing our access to accommodation.  This includes a project to extend our scheme in Clapham with a new building during 2025.  The extension will provide 3 additional studio flats and activity spaces.  This is the first in a longer term goal to introduce more accommodation into our service portfolio so that we can house an additional 300 of our Adelaide Street clients by 2028.  We are also keen to develop our links into health, through partnerships with the NHS and other treatment services.  Finally, we would like to further improve our offer for women and for people with No Recourse to Public Funds. 

The Director of Services is a vital role for us and this is an incredibly exciting opportunity for someone who shares our passion for addressing rough sleeping.  The successful candidate will be ambitious and tenacious in developing high quality services and growing our support.  They must be able to build really strong relationships with clients, colleagues and stakeholders alongside bringing extensive experience from homelessness, mental health, addiction or the criminal justice sector. 

Our Director of Services will: 

• Ensure excellent service delivery which reflects our Theory of Change; 
• Deliver the charity’s Service Quality and Development strategy; 
• Take forward our emerging accommodation models and our links into health services; 
• Provide financial management and secure resources for service delivery; 
• Work with the Board and the Service Quality and Development Sub Committee, sharing progress against objectives and reporting results; 
• Provide leadership with the staff team, particularly in services, promoting our cultural traits and behaviours in everything we do. 

Full job description can be found on our website

Salary: £64,709
Closing Date: Thursday 5th December
Interview Date: Wednesday 11th December & Thursday 12th December. Second interview w/c 16th December

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Contract: Fixed Term (12 months), full-time

Location: London, SW1P 2AF (Hybrid – 2 days in the office, 3 days remote)

Salary: £35,000 + £3,954 London Weighting Allowance

Start Date: early March 2025

Closing date: Sunday 24 November 2024

Interview date: Thursday 12 December 2024 in person

We’re looking for a strategic and results driven Marketing Manager to join our Marketing and Communications team for a 12-month maternity cover contract starting in March 2025.

You’ll have the exciting opportunity to share our compelling story, raise awareness of our vital work, and inspire action from our supporters. With a mission that truly makes a difference in the lives of pets and the people who love them, we’re seeking someone passionate about engaging communities and amplifying our cause.

More about the role

In this hands-on role, you'll collaborate with the Group Head of Marketing and Communications and other team members to develop and execute externally facing paid marketing plans that align with the charity’s overall objectives. Your work will contribute to an integrated marketing strategy, with focus on communicating the Blue Cross brand, the fantastic work we do and communicating how people can ‘get help’ and/or ‘give help’.

You’ll be responsible for both the strategy and execution of campaigns, working closely with external agencies (media and creative) to produce and implement effective campaigns. You’ll be liaising with internal stakeholders, ensuring alignment across departments and keeping everyone informed throughout the campaign lifecycle. You’ll also monitor, evaluate, and report on the performance of each campaign to drive continuous improvement.

• Develop and execute paid marketing strategies aligned with the charity’s goals, in collaboration with the Group Head of Marketing and Communications.
• Lead marketing plans that support our overall brand strategy and work closely with the fundraising team to align brand positioning with fundraising goals.
• Manage relationships with external agencies (media and creative) to develop and implement campaigns across various channels.
• Oversee the full campaign process, ensuring timely delivery on budget and aligned with objectives.
• Engage with internal stakeholders, providing regular updates and ensuring alignment across departments.
• Evaluate campaign effectiveness and provide post-execution analysis and insights.
• Ensure all marketing activity adheres to brand guidelines and integrates seamlessly with the broader marketing strategy.
• Manage and mentor one direct report, providing guidance and support to help them deliver high-quality work.

About You:

We’re looking for a hands on Marketing Manager with a proven track record in delivering paid multi channel campaigns. You’ll bring a strategic mindset, alongside the ability to manage campaign execution and meet key objectives. You’ll be comfortable working with external agencies and collaborating with internal teams to ensure marketing initiatives are aligned, impactful, and effective.

You’ll also be highly organised, analytical, and creative, with excellent project management skills. A proactive communicator, you'll keep stakeholders informed and engaged, ensuring successful campaign delivery.

Essential Qualifications, Skills, and Experience:

• Proven experience in delivering multi-channel marketing campaigns, including paid media (digital and traditional).
• Strong ability to manage campaigns from strategy to execution, ensuring deadlines and budgets are met.
• Experience in working with external agencies to create and implement high-quality campaigns.
• Strong understanding of brand management and maintaining consistency across marketing efforts.
• Excellent project management and organisational skills.
• Strong communication skills, able to liaise effectively with both internal teams and external partners.
• Ability to analyse campaign performance and leverage insights for future improvements.

Desirable Qualifications, Skills, and Experience:

• A marketing qualification (e.g., CIM or equivalent).
• Experience within the not-for-profit or charity sector.
• Familiarity with fundraising marketing and aligning campaigns with fundraising objectives.

How to apply

Click the apply button below and complete the online application process before the closing date on Wednesday 20 November 2024.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment.

Our generous benefits package includes:

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles and fixed term contracts, holiday entitlement is calculated pro-rata.
• Pension scheme with enhanced employer contribution
• Life assurance
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days
• Claim for professional fees
• Charity worker discounts across a variety of retailers.

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'why work for us' page on our website.

Our commitment to diversity and inclusion

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.

If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please do get in touch.

Our values

Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.

Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking

Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you

We are seeking an experienced Impact Analyst to support The Seafarers’ Charity to evidence, report on, and communicate the impact of our grant-making.

The post holder is responsible for analysing and reporting on quantitative and qualitative data from our grant-making, monitoring and evaluation, and research activities. This role involves managing the ongoing monitoring, evaluation and reporting of our grant-making to showcase its impact.

Key responsibilities:

1. To lead on the annual monitoring and evaluation process for all grant awards. Including requesting, reviewing and extracting relevant information to produce consolidated reports.

1. To lead on reporting the impact of the work of The Seafarers’ Charity to an external audience and specifically, external funders. This includes regular reports on the Lloyds Register Foundation’s funding of the International Fund for Fishing Safety, amongst other projects.
2. To contribute to the improvement of data collection and classification to magnify the charity’s ability to demonstrate and evidence its impact.
3. To establish processes that support improvement in collection and collation of data and reporting on data.
4. Sharing and publishing grants data using the 360 Giving Data Standard.
5. To analyse, interpret and report on the impact of our grant funding programmes for internal and external audiences.
6. To creatively translate data analysis into a range of communications (including reports, dashboards, insight reports and case studies) that are compelling to an external audience.
7. To respond to colleagues’ requests for data, statistical evidence and case studies.
8. Establish, uphold, and promote best practices and standards around data collection, data management, and statistical reporting, while utilising an equity lens and remaining compliant with GDPR

We encourage applications from all regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and inclusion and this is reflected in our policies, practices, and diversity in maritime networks and supported by our inclusion as a Maritime UK Diversity Charter organisation.

We are a family-friendly organisation, and we encourage flexible working as we want our employees to achieve a healthy work-life balance. Currently our full-time employees are working flexibly with 3 days in the London office per week.