Graduate Scheme Jobs
We're looking for a kind, compassionate and resilient Therapist to join our mental health service in Kensington & Chelsea.
£17,273.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
This innovative role has been created to respond to recent demands for an integrative approach into support delivery of vulnerable adults presenting a severe and enduring mental illness and/or a forensic background, at times in combination with substance misuse.
The post holder will lead on creating a therapeutically informed programme in order to develop a Psychological Informed Environment in the service.
The role would suit an experienced counsellor/psychotherapist who will lead in facilitating therapeutic groups and individual counselling /therapy for service users. On the other side provide support to the staff team in developing their psychological understanding and raising awareness in the emotional impact of working with this client group.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Adopt and implement a Psychological informed Environment in the service.
To support the team in carrying out holistic assessments on appropriate support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies.
To liaise with the multi-disciplinary team working collaboratively to ensure that full information is given (in case of risk) to enable a robust assessment of service-users.
Lead on staff team debriefs following any serious incidents, develop workshops to assist staff in managing stress and wellbeing in the workplace and advise the manager on supportive interventions for the team as a whole
Lead on team reflective practise sessions as well as other creative activities for the team to aid reflection, insight and best practise.
To ensure recovery focused support plans are reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery with an attitude of 'positive risk taking'.
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially service-user-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Degree level qualification in counselling or psychotherapy
Minimum of 2 years experience in working in a mental health setting or other specialist social care services
Demonstrable experience of support work with people with support needs.
Experience of providing individual therapy and an understanding of risk management.
Demonstrable experience of engaging vulnerable adults with mental health needs/challenging behavior/substance misuse
Leadership skills in supporting team development.
Desirable:
Knowledge of group therapy;
Experience of working with vulnerable adults who are undergoing a period of crisis
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough.
£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This role will suit a support worker looking to working throughout the night. You will report to the team leader and engage with/ support customers during anti-social hours.
This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT). We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.
You will be based at Hope House. We have two sites: Hope House and Doddsfield Rd. Hope House/ Place is a 10 bed supported housing service, providing support for 16 customers overall. The support hours for Hope House are 24 hours, 7 days a week, with one waking night.
Doddsfield Rd has 6 independent living flats with floating support.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
- Adhere to Look Ahead's Policies and Procedures.
- Engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised and flexible.
- Open to feedback and self-development.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.
- Is essentially customer-focused.
- Is motivated towards excellence and improvement of personal performance with a can-do attitude.
- Ability to cope positively with challenging and diverse behaviours.
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Support Worker to join our RBKC Complex Needs service in Kensington.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a support worker in RBKC complex needs services, you will work with a variety of support needs, working between our different services to ensure that person centred support is provided to all of our customers. Our aim is to ensure we work in a psychologically informed way to bring excellent support to our customers. To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Develop and maintain links with all key agencies and service providers in the local community
Empower customers to ensure they receive the service and benefits they are entitled to
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
For a full job description, please visit our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Approachable and open behaviour
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential: Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable: Experience working in homelessness
About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Oxford is in the Old Fire Station in the centre of the city. It offers one to one coaching support from a team of coaches who can work with people around their housing needs and anything else that will support them to end their homelessness such as mental health and well-being, finances or finding employment. Alongside the coaching we offer practical, creative, and vocational workshops and accredited learning opportunities. The Old Fire Station building also accommodates a range of flexible arts spaces which are run by an independent arts company.
Salary: £29,505 per annum
Contract: 5-month fixed term contract – September 2024 to January 2025
Hours: 21 hours per week, required to be worked over three or four days. To include mornings. Service opening hours are 9am-5pm Monday to Friday.
Location: Crisis Skylight Oxford, Old Fire Station, 40 George St, OX1 2AQ. Please note this is an onsite role.
About the role
As our Events Coordinator you will coordinate our Christmas service in Oxford, which includes running a delivery service, holding a breakfast, and holding Health and well-being days pre and post the Christmas period.
About you
To be successful in this role you will have/be –
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Ability to develop and coordinate projects and event, build relationships, and promote effectively with all concerned.
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Ability to build strong relationships, developing and supporting a wide range of people from different backgrounds.
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Ability to prioritise effectively, work to deadlines and adapt to overcome challenges.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave which increases with service to 31 days and option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Tuesday 9 July 2024 (at 23:55)
Interviews will be held on Monday 22 July 2024 at Crisis Skylight Oxford, Old Fire Station, 40 George St, OX1 2AQ.
Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Hounslow Young People Service Chiswick.
£22,120.00 per annum, working 32 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
We are recruiting for Enhanced Support Workers to join our dynamic service and team. You will be able to be creatively engage young people in order to minimise risks and increase their independence. Partnership working is the heart of supporting our young people and Enhanced Support Workers are required to build and maintain those relationships to coordinator the young person's support.
This role requires working on a rota pattern encompassing mix of shifts between 07:15- 15:15 & 13:45 - 21:45, including weekends.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
FOR FULL JOB DESCRIPTION PLEASE SEE OUR WEBSITE
About you:
A passion to support young people to reach their potential, succeed and thrive independently given the right support with a 'can do' attitude
A strong customer focus and commitment to putting customers' interests and voices at the heart of all aspects of provision
A commitment to asset based approaches - considering what matters to individuals, not just what is the matter with customers
An outcomes focus and approach to working
Strong self-awareness and commitment to acting as a positive role model
A commitment to non-discriminatory practice and to promoting equality and diversity
A commitment to acting as a corporate parent in all aspects of practice where applicable
A commitment to effective joint working with partners to meet customers needs
A strong sense of personal accountability
The ability to critically reflect on practice to improve future approaches
Engage in learning and development activity to increase knowledge and skills
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Ability to adapt to challenging environments
Excellent communication skills both verbal and written
Ability to plan, manage and evaluate outcome focused activities and support programmes
Interpersonal skills to build relationships with young people in 1:1 and group settings
Strong personal resilience and excellent teamwork skills
Desirable:
Understanding of the Service legal framework including the Children Act and Homelessness legislation and how to use it effectively
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Hours: 18.75 hours per week
Location: Brightspace, Ipswich or Kirkley Centre, Lowestoft – Regular travelling around the county is required
Term: Permanent
Salary: £28,990.50 FTE - £14,495.25 Actual
Start date: As soon as possible
About us
Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.
Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.
About the role
We are seeking a Funding Support Officer to join our friendly team to support the VCFSE sector to become more financially sustainable. You will achieve this, by helping to promote best practice and increasing confidence to review their finances and diversity income streams through a range of training & events, resource development and 121 support.
This role would suit a proactive person with a can do attitude and appetite for learning. We are looking for someone who can communicate with a wide range of people with varying degrees of experience.
You might be an experienced fundraiser, story teller or have a keen interest in finance and data. If so, help strengthen the voluntary sector by sharing your knowledge and expertise with others and apply today.
We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post.
What we offer
You will work within a reputable charity which offers its employees benefits which include:
· Blended working where role allows
· Flexible working options to support work/life balance
· 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays
· Up to 4% matched pension contribution
· 2 days pro rata volunteering days to support volunteering in Suffolk
· Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities
· Company Sick Pay Scheme
· Continued Professional Development for job related development
· Family Friendly policies and practices
· Tailored induction
For more information, please visit our website for a copy of our application pack.
Closing date: 9.00am on Monday 22nd July 2024.
Interviews will take place week commencing: 29th July 2024.
Community Action Suffolk’s mission is to strengthen and champion community action in Suffolk by supporting the VCFSE sector
The client requests no contact from agencies or media sales.
We're looking for 3 kind, compassionate and resilient Support Workers to join our Theresa House and Hamlets Way services in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Teresa House and Hamlets Way are two supported housing accommodations for adults with enduring mental health issues. Both services provide a high level of support to 16 customers on each service. Teresa House is a fast stream service where customers are supported up to two years while Hamlets Way is a slow stream service where customers can expect support for a minimum of two to a maximum of 4 years.
The service is under Look Ahead management since April 2015 and the buildings are owed by Notting Hill Genesis. As a support worker you will play an integral role in developing effective support and risk management plans. You will also support customers with aspects of their day-to-day living including but not excluded to; social and physical activities, medication, benefit entitlements, maintaining living standards, exploring employment, education and training opportunities.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
- To work on a rota based shift pattern which includes working early (8-4pm) and late (2-10pm) shifts 5 days a week.
- Support customers with dignity and respect in aspects of their day to day living this can include but is not excluded to; social and physical activities, medication, shopping, benefit entitlements, maintaining living standards, exploring employment, education and training opportunities
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake some domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Undertake medication support with customers in line with their support needs.
- Work with local community mental health teams and other relevant professional bodies to related to customer support
- To develop and produce creative customer activities to support in house customer engagement and enhance recovery
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activities to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
Be part of the vision; be part of RIBA.
RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.
Salary: c£25,500 per annum, based upon experience and location
Location: London/Hybrid working with minimum 2 days in the office
Hours: 35 hours per week, full-time, permanent
We are looking for an enthusiastic and driven Development Administrator to join our growing Development Team as we begin an ambitious fundraising campaign to support the future of RIBA and architecture.
Why Join us?
This is an exciting time to be part of the RIBA Development Team.
We are embarking on RIBA’s biggest investment in nearly 100 years: the House of Architecture Programme. Our vision is bold: to make architecture accessible, relevant and meaningful for everyone, and in doing so to support architects in their role to make the future a better place. We cannot do this alone: we seek philanthropy and partnerships to make it possible.
The Development Administrator role is a critical support to the Development Team, helping to deliver the House of Architecture Programme fundraising campaign and wider development programmes.
What’s in it for you?
- The opportunity to play a pivotal administrative role in a growing team delivering fundraising for an ambitious cultural organisation.
- Induction, training and support to improve your skills in fundraising, such as CRM donor management, prospect research and stewardship.
- A rare chance to be part of a major fundraising campaign from the beginning.
- An amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on our benefits please visit our website.
About the Role
The Development Administrator is a permanent hybrid role with a salary c£25,550. You will play a vital administrative role, supporting the team in a wide range of activities including assisting with detailed prospect research, excellent donor stewardship, and providing essential logistical and administrative support. You will also take a lead coordinating our CRM database (Raiser’s Edge), ensuring accurate fundraising recording and reporting, and supporting the wider team in its use.
What are we looking for?
- Excellent written and verbal communication abilities and attention to detail.
- Great interpersonal skills to work with a wide range of internal and external contacts.
- Capable and confident IT skills, including with databases.
- Strong administrative, time management and organisational skills.
- The ability to be flexible and adapt in a dynamic fundraising environment.
- Experience of working in a team.
- Previous experience within a fundraising role or with CRM databases an advantage but not essential.
If you would like to apply for the position, please submit your CV and covering letter on our website after you click "Apply". Your covering letter should outline how you meet the ‘Skills, Knowledge and Experience’ in the attached Job Description. Please note that we will only consider applications with covering letters (maximum one-page A4) received directly through our website.
Closing date: 11 July 2024
Interview date: 23/24 July 2024
Due to high volumes of applications we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch.
Please note that you must be able to demonstrate that you have the Right to Work in the UK. We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.
RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.
Registered Charity No. 210566
The Royal Institute of British Architects is a global professional membership body driving excellence in architecture.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Lambeth.
£31,534.93 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
1 year maternity cover
9-5, Monday - Friday
Cover runs where needed
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision, team meetings and casework management with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Completion of working rota and managing Annual leave.
Ensuring the visit allocations are completed daily or where necessary, so staffs know what visits they are doing from day to day.
Completing service update meetings and ensuring the actions from these meetings are completed by staff.
Completing initial assessments and leading on medication reviews/ self-medicating reviews/ step down and discharges.
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Ensure Look Ahead Health and Safety policies are always adhered to and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can-do attitude
What you'll bring:
Essential:
Educated to degree level or equivalent
Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Purpose:
You will be joining Women in Prison’s new fundraising team which secures funding from a range of sources including individual donors, corporate supporters, and charitable trusts and foundations. We are looking for someone who can work flexibly to support the administrative and operational needs across different areas in the team including major donor giving, individual giving, trusts and foundations and legacy giving.
Day to day tasks will include managing the fundraising team’s administration function, carrying out prospect research, thanking donors and donation tracking, and providing support for various fundraising activities such as supporter/cultivation events. You will also build productive relationships with individual supporters and organisations through the delivery of exceptional supporter care.
Key Responsibility Areas:
- Provide support across the Fundraising team
- Stewardship
- Information Management
- Financial
- General
The client requests no contact from agencies or media sales.
We're looking for two kind, compassionate and resilient Specialist Support Workers to join our Young People & Mental Health service in Ealing. No personal care or experience is required, just the right values.
£28,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.
Consists of working 5 days a week across all days, 8 hours shifts starting at either 8am or 2pm.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
For the full list please see our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Plans and encourages involvement in local activities.
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and emotionally resilient in the face of challenging situations
Confident in the completion of regular paperwork and is well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.
Specialist knowledge relevant to supporting young people with a Mental Health diagnosis.
Desirable:
Experience of working in a complex mental health environment
Demonstrable experience of trauma-informed practice
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for two kind, compassionate and resilient Senior Support Workers join our Mental Health service in Newham.
£29,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
IBIS House MH Step Down & Crisis
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need, and reduce inpatient readmission and reduce pressure on inpatient beds.
As a Senior Support Worker, you will be expected to undertake some duties as part of the management team which may include supporting the team with their responsibilities whilst working flexibly to respond to the needs of your own customer case load. This role will require either an extra dimension of experience or have/be working towards a higher qualification level in order to meet the role specific competencies for this position.
Shifts will be on a rota pattern and include morning shifts (08:00-16:00) and afternoon shifts (14:00-22:00).
Includes evenings, weekends and bank holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs in a recovery-focussed way
Assessing referrals received by the service, within the 4-hour target, and providing a rapid response to these - supporting the team to identify and promote positive risk management.
Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
Inducting new customers, and helping orient them to the community and local area
Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits.
Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, community mental health teams etc.
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork.
Involve customers in the design, development and delivery of the service through co-production.
Report and react to any observations relating to customers welfare
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
Maintain a good standard of records as required at the project under the direction of the Managers.
Proactively engaging in learning and development activity to increase knowledge and skills on an ongoing basis.
Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues
Competent use of relevant systems, company policies and frameworks
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour
Is highly motivated and a self-starter
Enjoys managing and motivating others
Has a practical and logical mind and is naturally well organised
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
What you'll bring:
Essential:
NVQ Level 3 in Health and Social Care or equivalent
Desirable:
Previous experience with Look Ahead or another similar provider, in a support worker role.
Other relevant professional memberships and/or specialist qualifications
Job Title: Services Co-ordinator
Reports to: Head of Services
Location: Hybrid (some UK travel)
Hours: 34 per week (consideration will be given to flexible working i.e. 4 days etc.)
Duration: Permanent
Salary: £28,000 - £33,000 depending on experience
Purpose of the role
To support the development and delivery of Lifelites services by co-ordinating the installation of new packages of technology, training and partner engagement.
To support the delivery of Lifelites’ ambitious expansion strategy as part of our 25th anniversary celebrations in 2025 and beyond.
About you
You are a dedicated, organised individual with experience of juggling multiple priorities and varied responsibilities. You are a people person, able to communicate effectively with a range of stakeholders and will be passionate about planning and detail. You will have experience from previous roles and looking to make a difference in the charity sector.
About Lifelites
Lifelites passionately believes that all children with life-limiting conditions and complex disabilities should enjoy a childhood filled with special moments of fun, happiness, and meaningful connections.
By harnessing innovative sensory and assistive technology, we empower children to play, learn, communicate, interact with the world, and create lasting memories with their families.
For nearly 25 years, we have provided cutting-edge technology, training, and ongoing technical support free of charge to children’s hospices in Britain and Ireland, impacting over 12,500 children and their families annually.
Despite advances in clinical care, many children we support are unlikely to recover and may live short, complicated lives. However, our mission is simple and crucial: to help these children live as well as possible, for as long as possible, even into their last days.
Our key aims are to improve health and wellbeing outcomes for the children and families we support by increasing independence, reducing isolation, and improving communication, emotional wellbeing, and family relationships.
Main duties and responsibilities
Technology provision
- To co-ordinate the application and consultation process for children’s palliative care services invited to apply for new packages of technology.
- To create documentation annually to capture all equipment requests, costings and associated partnership agreements.
- To co-ordinate technology installation schedules and liaise with Lifelites Champions to ensure efficient project delivery.
- To produce handouts and user guides for installation and ongoing training sessions aligned to Lifelites technology installation schedule.
- To attend and support the delivery of events, installations and Lifelites functions and represent Lifelites within children’s palliative care settings and forums.
- To provide administrative support for new technology pilots and other innovation activity.
- To support the development of Lifelites 25th anniversary activities, which are currently in development.
Learning and development
- To respond to training requests and co-ordinate installation and ongoing face-to-face training by liaising with Lifelites Champions, Lifelites Trainer and Head of Services to book dates and prepare training itineraries.
- To co-ordinate Lifelites Super User events including venue bookings, scheduling and training providers.
- To capture and monitor training feedback and prepare briefings for Head of Services and Trainer.
- To support the development and implementation of Lifelites e-learning platform, including course modules, interactive learning and activity ideas.
Partner engagement
- To support ongoing quality improvement by delivering regular account calls, responding to queries and maintaining up to date contact information for Lifelites Champions and other key stakeholders.
- To co-ordinate monitoring activity with partners including training feedback, annual surveys and case studies.
- To liaise with the Communications & Marketing Officer to create and publish information relating to services for newsletters and social media.
General
- To comply with Lifelites policies and procedures at all times.
- To contribute to and embody Lifelites’ values and workplace culture.
- To administer the departmental folders on the shared drive.
- To Provide support and complete minutes in quarterly committee meetings
- To perform any other duties as required.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient IDVA to join our homelessness service in Kent.
£26,330.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
Building supportive, trusting relationships with clients and creating a positive atmosphere.
Knowledge of the criminal justice system. Understanding of Marac protocols.
Regular attendance at Marac and completion of all Marac referrals.
Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Attending all court and Case Management hearings with or as a representative for clients.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents.
Creating a safety plan with clients.
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
Encouraging customers to attend relevant programmes when appropriate i.e Own My Life.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
Previous experience managing a caseload
Desirable:
IDVA qualification
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Floating Support Worker to join our Mental Health service in Richmond.
£14,582.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To enable vulnerable people living in a variety of different tenures and a geographical area in the community to move towards greater independence by providing a flexible and individually tailored support package. Floating Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role involves lone working within the community.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Building supportive, trusting relationships with customers.
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.