Governance Officer Jobs
Are you an exceptional Social Care Leader?
As a manager in our supported living homes in across the Finchley and Barnet area, you’ll lead teams to provide personalized, person-centered care for people with learning disabilities and autism, helping them live fulfilling lives as active members of their communities.
You’ll also be part of a team of CQC Registered Managers working collaboratively to achieve excellence across our Good-rated locations. You will be leading teams to provide excellent, person centred support to people with a learning disability or autism living in their own homes, enabling them to lead their lives in ways that make sense to them.
Does this sound like feedback you would like to receive?
Relatives told us; "The staff are absolutely amazing, there's not one thing I can say bad about them",
"I am more than satisfied, my relative is treated like a queen",
"We find without exception that the staff are totally caring" and,
"I think they do a brilliant job; they are very kind and caring."
*Taken from our most recent CQC report.
As one of the largest support providers in the UK for people with a learning disability or autism, we have a nationally recognised award-winning development programmes and qualification sponsorships, providing excellent learning and development opportunities across the organisation. We value and support career development, look at our Managing Director who started as a relief Support Worker!
If you are an experienced social care manager who is committed to having a positive impact on the lives of the people we support and you can demonstrate a commitment to our values, we would love to hear from you.
You will need to demonstrate the following:
- Knowledge and understanding of CQC regulations
- Experience of managing a team, setting objectives and ensuring goals are met
- Experience in delivering outcomes in line with care and support contracts
- Experience in supporting people with a learning disability and/or autism
- Completed, or be willing to undertake, a relevant Management Development training/professional qualification.
- Experience of day-to-day budget responsibility, ensuring the maintenance of administration and finance procedures.
- Experience of day-to-day management of support team(s) (recruitment, shift planning, managing attendance, people management, health, and safety etc.)
Further details on the Person Specification for this role can be found in the attached document.
Your rewards
In return for your hard work and dedication, we offer ongoing development opportunities and the strongest possible prospects, plus a range of great benefits including:
- Up to 35 days’ annual leave entitlement (including bank holidays)
- Staff discount shopping scheme ‘Rewarding Dimensions’
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Long Service Awards
- Qualification scheme
- Employee recognition scheme 'Inspiring People'
- Discounted health and dental cover
- Life Assurance
- Bike to Work Scheme
- Season Ticket Loan
Apply now
- An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.
- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 030 030 391 50.
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
The Royal College of Radiologists (RCR) is looking for an Examiner Engagement and Support Coordinator to ensure our examiners feel empowered, valued, and supported in their critical contributions to our exams.
The RCR is a professional membership body for Doctors who work in cancer care and medical imaging. Our examiners are clinical oncologists, clinical radiologists and other specialists, who work voluntarily as contributors developing exam questions, delivering assessments to candidates and shaping the future of FRCR exams. This role plays a vital part in ensuring that the clinical expertise needed to run the RCR’s exams is available via both UK and global examiners.
The postholder will have strong people skills with the ability to build good relationships, excellent communication and organisational skills will be key to your success. The post holder will be the first point of contact for potential new, and existing, examiners and will work closely with exam chairs and across all exam boards and committees, ensuring that examiners have the tools they need to deliver as an examiner alongside their clinical commitments, including alleviating any pain points. Examiner recruitment and coordinating induction and training - plus the set-up of meetings, events and panels - will form part of the workload.
As our Examiner Engagement and Support Coordinator you will deliver real value to those doctors who give up their valuable time to work with us.
What you’ll do:
- Write and update engaging examiner recruitment materials such as terms of reference, job descriptions, scoring criteria and advertising communication.
- Actively promote examiner recruitment to UK and global audiences, including drafting text and ensuring that promotional recruitment materials are relevant and engaging.
- Build and develop mechanisms to communicate with examiners, ensuring they feel included in the work of both the exams team and the wider college.
- Support examiners with travel and accommodation bookings where necessary, in collaboration with the RCR’s appointed travel agent and the RCR’s Facilities function.
- Support committees by managing the logistical support for meetings and preparing quality agendas.
What you’ll need:
- Experience in providing administrative support and managing administrative processes, systems and procedures.
- Experience in financial administration, including the compiling of financial spreadsheets and monitoring budgets.
- Experience of committee procedures and processes, including preparing agendas and recording accurate actions.
- Experience using and maintaining a database or equivalent to store and retrieve information so that information is kept up to date and available
- Effective problem-solving skills.
- Excellent interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders
If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The award-winning ISM is the dynamic, change making professional body representing musicians. With a current membership of over 11,000, the ISM is known for its legal support to its members covering a range of issues from intellectual property and employment disputes to contracts. We are also known for our campaigning work on issues from equality to Brexit and AI which can cross over into legal services.
The ISM is now looking for a Head of Legal Services to manage a critical part of how we support our members: namely our legal services. You will be managing our brilliant in-house team of lawyers as well as our external associated suppliers. We do not handle litigation as any disputes which proceed to this stage are handled by our legal insurance providers. You will also advise the ISM on business-related legal issues, ensure policies and procedures are kept up to date and work closely with the External Affairs team particularly on areas which have a legal element such as AI.
The provision of legal advice to our members is a core part of what the ISM offers and it is vital that we deliver gold standard legal services, responding to the needs of our professional musician membership. You will be an excellent but practical lawyer able to manage a great team as well as suppliers and contractors. You will be proactive with strong problem-solving skills, great drafting and oral skills, keen attention to detail and good emotional intelligence.
You will be joining a professional staff team who are based in Bayswater, London. The role is four days per week of which at least two will be in the office.
For a full job description for this role please visit the ISM website.
To apply please send a CV and covering letter saying why you are right the person for the job.
Closing date is Wednesday 11th December at 9.30am. Interviews will take place face- to-face and applications generated by AI will not be considered.
The client requests no contact from agencies or media sales.
We are seeking a part-time Head of Finance to join our Operational Leadership Team (OLT) for three days a week.
You will have a compassionate heart and be deeply motivated by your evangelical Christian faith, with a passion to serve your persecuted family in Christ.
You will work closely with the Chief Operating Officer (COO) to identify the level of internal and external resource that is required to develop a hybrid delivery model to operate financial management in the most effective and efficient way possible.
Your proven track record and experience of operational financial management will ensure the accurate delivery of this, as well as oversight of the day-to-day financial operations. Your clear communication skills and accounting qualifications, knowledge and experience will enable you to convey financial information in a practical and insightful way to a number of different audiences that have varying levels of financial understanding.
If you believe God may be calling you to fulfil this important new role and you understand the importance of excellence in the stewardship of our precious resources, then please apply for this part-time position which is based at our office in Orpington, Kent, with some agreed flexibility to work from home.
Applicants must be committed to Release International’s evangelical Christian beliefs (occupational requirement).
The client requests no contact from agencies or media sales.
We're now The King's Trust. And we're still working for young people.
We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.
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The Funding Management team is looking for a Funding Manager, in Belfast.
This role is responsible for all aspects of funding management across a portfolio of restricted funds, ensuring that we are meeting all the Funders and The Trusts requirements. Working effectively across teams to maximise income, increase performance and ensure compliance, to allow The Trust to maximise its support to young people.
You will use your contract/funding management skills to ensure that we are able to maximise income, increase performance and ensure compliance. By working across teams and drawing on your time management, leadership, communication, governance, audit and problem solving skills you will ensure that expenditure claims and reports are compiled accurately and in a timely fashion, and that we comply with all reporting and evidencing requirements for output monitoring.
You will to ensure that The Trust has accurate monthly accounts by preparing drawdown, accrual and deferral figures for the monthly finance return and regularly reviewing the Debtors Report to ensure sufficient cash flow and will manage all funder and internal audits and ensure recommendations are acted upon, sharing best practice across the team.
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Job Summary
The purpose of the Area Giving and Finance Adviser role is to provide comprehensive finance support to churches within the Stepney Area, aiding them in the development of their ministries, manage Common Fund giving and to support the Area Bishop’s staff team in the management of resources including monitoring clergy post numbers, curate funding, and other financial matters. As part of a small team of Area Giving and Finance Advisers, the role involves offering training, resources, and advice on parish financial management and administration, and advice on various giving methods, including online and contactless options. Additionally, the role entails promoting generous giving through training initiatives, facilitating the award of grants and loans to churches from Area funds, and fostering effective communication and relationship-building between the Area team, Finance team, and parish officers.
Job responsibilities
Financial support
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Enable churches to develop their respective ministries, manage their finances effectively, and meet their statutory responsibilities.
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Provide finance and other appropriate training, support, resources and advice to the clergy, PCCs and parish officers.
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Assist the Bishop, Archdeacons and Area Deans in managing Common Fund giving by the churches in the Area.
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Facilitate and monitor the award of grants and loans to churches from Area funds.
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Support the Area Bishop’s staff team and Area Council in monitoring the use of Area resources, including post numbers, curate funding and other matters.
Giving
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Supporting parishes to encourage a culture of generosity and giving.
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Promote generous giving through training, preaching and providing resources to clergy and parish officers.
-
Support the introduction of different methods of giving, including online, contactless, and Parish Giving Scheme.
Relationship management
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Build relationships with, and promote effective communication between, the Area team, Finance team, parish officers and the other Area Finance Advisers. Work with the National Giving Team on projects that support parish ministry.
Other duties
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The role will require regular evening and weekend working.
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Complete other duties commensurate of the role.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
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Experience of encouraging charitable giving.
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Experience managing a wide variety of professional relationships.
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Educated to A Level or equivalent standard.
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IT proficiency (MS Office suite).
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Fluency in spoken English and ability to communicate clearly in English.
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Understanding of the ethos and mission of the Church of England, and of the role of parish clergy.
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Effective written and oral communication skills.
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Numerate and financially astute – comfortable working with financial data.
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Strong administrative skills, including use of Microsoft Office.
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Self-motivated, as work needs to be undertaken proactively and with limited supervision.
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Attention to detail – accurate and efficient.
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Strong interpersonal skills, including relationship building and discretion.
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Christian faith with empathy to the mission and values of the Church of England.
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Right to work in the UK.
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The person will not require a DBS check.
Desirable
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Experience of charity accounting (accounting qualifications are not a requirement).
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Educated to degree level.
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
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Competitive remuneration package
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27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
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15% employer pension contribution and salary sacrifice available
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Death in service benefit x3 of basic gross salary
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Enhanced maternity leave of six months full pay, after 12 months’ of employment
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Season ticket loans of public transport
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Access to Benenden Health Insurance
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EAP counselling through Health Assured
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Up to £100 for eye test and contribution to spectacles
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Two additional paid days for community volunteering
The client requests no contact from agencies or media sales.
Role Profile
Role: Head of Services
Term: Permanent
Salary: 34 – 36k
Responsible to: CEO
Pension: 6% employer contribution
Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme
Hours: 30 - 37.5 (flexible)
Annual Leave: 29 days & 8 bank holidays
Key aspects of the role
· Provide day to day support and line management to the management team
· Develop the management team ensuring consistency in staffing across community & accommodation
· Support the management team to work together and support each other on a day to day basis
· Embed a culture of high standards of performance across teams
· Maintain excellent relationships with commissioners and partners ensuring services are compliant with all areas of contract requirements.
· Embed Pdap values and culture in all aspects of service delivery.
· Deputise for the CEO in her absence when required.
· Take part in the management back up on call rota.
Delivering Quality Services
· Work with the quality lead and the management team to review and analyse service level data, identifying good practice and areas for improvement. Produce high quality reports for commissioners, SLT and the Board of Trustees.
· Support the continuous development of staff and managers and celebrate success.
· Promote and embed a culture of equality, diversity & inclusion across all aspects of employment and service delivery.
· Work as part of Pdap senior leadership team to ensure services are delivered to a high standard and adequately resourced.
· Ensure Managers adhere to agreed budgets related to their service.
· Assist in setting annual budgets for Pdap, ensuring that all resources, assets, and monies are always properly accounted for.
· Participate in the recruitment, selection, and deployment of the staff team and ensure that Pdap values are integral to this process.
· Support the management team to develop their teams including development of performance improvement plans where required.
· To oversee Pdap case management systems ensuring they are fit for purpose.
· Embed safeguarding policies and procedures throughout service delivery ensuring all staff are confident in managing safeguarding concerns.
· Ensure Health and Safety compliance is maintained in all areas of legislation and law and good practice requirements across services.
· Work with our external HR consultants where required ensuring we adhere to employment law and best practice.
· Keep up to date with new developments, research and innovation incorporating these into service provision.
Working in Partnership
· To promote Pdap ethos and values across the organisation and in external partnerships.
· To liaise with other agencies on behalf of Pdap and represent the wider complexities of those experiencing domestic abuse.
· To represent Pdap at a strategic level including attendance at meetings, attending advisory groups with a view to influencing how stakeholders improve their response to domestic abuse.
· To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals in relation to domestic abuse services.
· Alongside the management team deliver training, presentations and awareness raising to external partners & community audiences.
Promoting EDI and accessibility
· Ensure that the views of Pdap’s clients, those with lived experience of domestic abuse and stakeholders are at the core of all our work and to take full account of these in the development of new services.
· Contribute to regular review and updating of equality action plans identifying areas we can further improve.
· Champion equality and diversity principles in practice.
· Actively and appropriately challenge all forms of discrimination.
· Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.
· Ensure effective implementation of Pdap’s Equality and Diversity policies and ensure integration of an equalities and human rights agenda in all areas of work.
It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.
Person Specification
Skills & Experience
Essential/Desirable
At least 2 years experience in a senior management role with responsibility for the line management of front line staff
Essential
Ability to identify areas of development for staff and support them to improve their practice
Essential
Experience managing and working to organisational budgets
Essential
Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc
Essential
Experience of working in the third sector
Desirable
Experience managing multiple contracts
Essential
Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands
Essential
Ability to analyse data to identify gaps, and actions and write high quality reports and action plans
Essential
Proven track record translating strategy into operational delivery
Essential
Experiencing identifying funding opportunities, bid writing and fundraising
Desirable
Be able to demonstrate excellent literacy and IT skills, including Databases, Word, Outlook and Excel.
Essential
Experience & confidence delivering presentations/ training and talks to wide range of audiences
Essential
Knowledge
Essential/Desirable
Excellent understanding of the principles of Management and leadership theory
Essential
Sound understanding of domestic abuse and VAWG
Essential
Knowledge of charity governance and financial management
Desirable
Excellent understanding of contract compliance and implementation of such in service delivery
Essential
Understanding of commissioned and non-commissioned service delivery contracts
Essential
Excellent understanding of quality assurance
Essential
Commitment to working in partnership and building strong relationships with stakeholders
Essential
Excellent understanding of and commitment to equality, diversity and inclusion
Essential
Please note that our closing date is 4th December 2024, we are holding interviews on 12th December 2024.
The client requests no contact from agencies or media sales.
Goodman Masson are delighted to have partnered with Ambition Institute, who are currently recruiting for a new People Director.
At Ambition, their vision is an education system where every child can thrive, no matter what their background. They do this by supporting teachers at every stage of their careers through evidence-based professional development.
You will have 3 direct reports, Head of HR, Associate Director of Professional Development, and an internal communications manager. Reporting to the COO, your primary responsibility of will setting the strategic vision for the organisation. With much of the operational responsibilities being handled by the Head of HR, you will be tasked with developing and implementing a professional development strategy that delivers for Ambition. Here, you will be working closely with the CEO, the Executive Committee (ExCo) and the Board of Trustees and so experience of working at this level is key.
Your responsibilities and objectives will be:
Strategic Leadership
Lead HR and professional development strategy, fostering DEI and operational excellence, while ensuring high-quality professional services aligned with organisational values and priorities.Leadership and Governance
Provide values-based leadership, supporting organisational effectiveness, accountability, and inclusion, with regular reporting to trustees and executive teams to drive mission-aligned outcomes.Organisational Capability
Advise on people challenges, manage organisational change sensitively, and support complex areas like succession planning to ensure sustainability and growth.Employee Engagement
Enhance employee engagement, culture, and retention, positioning Ambition as an employer of choice, while leading and developing a high-performing HR team.Communication and Collaboration
Promote teamwork and partnership through effective communication and relationship-building, ensuring organisation-wide alignment with people-focused initiatives.Data-Driven Insights
Utilise performance metrics and people data to inform strategic decisions, driving measurable improvements and impactful organisational practices.
Essential Experience:
Proven success in strategic people and culture leadership roles, working with board level on issues like pay, recruitment, development, DEI, and employment law.
Strong ability to build collaborative relationships at all levels, leveraging listening, influencing, and coaching skills to engage diverse stakeholders effectively.
Experienced in leading specialist teams and managing third-party suppliers, ensuring high-quality, cost-effective service delivery.
Skilled in managing operational priorities, navigating complexity, overseeing budgets, and analysing data to support strategic decisions.
Excellent communication skills, a collegiate approach to solutions, commitment to evidence-based practices, and effective representation of the organisation.
Desirable:
- Understanding of the English education system.
Salary is £80,000 + Excellent Benefits including generous employer pension contribution of 11%.
London based (near King's Cross) with hybrid and extremely flexible working on offer with presence in the office being once a week.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Make a Difference. Lead with Purpose. Join Focus Birmingham.
Are you an experienced and passionate leader in human resources and resource management looking for a role where you can truly make a difference?
Focus Birmingham, are a leading local disability charity specialising in providing care and support for people with sight loss and complex needs. We believe that everyone deserves to live life to the full, and we are committed to empowering our community to unlock their potential.
About the Role:
Focus Birmingham are looking for a dynamic Director of People and Resources to join our executive team. In this role, you will be at the heart of that mission, leading our HR, finance, and resources teams to drive excellence, innovation, and impact.
As the Director of People and Resources, you will play a pivotal role in shaping the future of our charity by leading our strategic initiatives around people and quality. You will work closely with our CEO and Board of Trustees to ensure we deliver on our mission while creating a workplace where our staff and volunteers thrive.
Key areas of responsibility include:
- People and Culture: Lead all aspects of HR, including recruitment, performance management, employee relations, and diversity and inclusion initiatives. Foster a supportive and dynamic work environment, ensuring legal compliance, and promoting staff development.
- Governance and Compliance: Ensure the charity operates within legal and regulatory frameworks, including Charity Commission and CQC standards. Oversee risk management, and governance practices, and provide key updates to the Board of Trustees.
- Finance and Resources: Work collaboratively to develop and implement a financial strategy that ensures the charity’s long-term sustainability. Oversee resource management, from IT systems to premises and transport, ensuring efficient, safe operations across the organisation.
About You:
We’re looking for a strategic and inspiring leader who thrives in both operational and hands-on environments. The ideal candidate will have:
- Proven experience in senior HR and resource management roles, ideally within the charity or care sector.
- Strong understanding of UK employment law, charity governance, and care regulations (CQC).
- A track record of accomplishment of leading change, fostering a positive organizational culture, and delivering impactful learning and development programs.
- Exceptional communication, leadership, and problem-solving skills.
- A passion for making a difference and helping people reach their full potential.
Why Join Us?
At Focus Birmingham, you will be part of a team that’s dedicated to changing lives. We are an equal opportunities employer committed to creating an inclusive and supportive work environment. As part of our executive team, you will have the opportunity to make a lasting impact, shape our future direction, and help us grow and support more people across Birmingham.
Benefits:
- Flexible hybrid working options
- 28 days annual leave including bank holidays, plus additional concessionary dates
- A great work-life balance with a normal working week of 35 hours
- Contributory pension scheme
- Subsidised canteen
- Employee Assistance Programme
- Access to employee discounts via Blue Light Card
How to Apply:
If you’re ready to lead with purpose and help us make lives better, we want to hear from you. To apply, please complete the application form.
Closing Date: 02/12/24
REF-218 185
We exist to make lives better
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OCVA is seeking an organised and proactive Administrator to ensure the smooth running of our office and support our team. As our Administrator, you’ll often be the first point of contact, managing our main phone line, handling the admin inbox, and processing incoming post. You’ll look after the administration relating to our building, keeping on top of our facilities compliance, and provide support to the CEO and Board of Trustees, including scheduling meetings and taking concise and accurate minutes. We provide a regular programme of online and in-person training which you will work with the team to schedule, overseeing registrations and payments and ensuring everything runs smoothly on the day.
We are looking for someone who is organised, enthusiastic and quick to learn. You will enjoy working with all sorts of people, have great communication skills and be diplomatic, with an ability to take the initiative when opportunities arise. You will be confident with Microsoft Office and willing to learn how to use other programmes such as CIVI (our online database), Xero (for raising invoices), Microsoft Teams and Zoom (for online meetings).
Enabling a diverse voluntary and community sector to flourish in Oxfordshire. We do this by providing advice, information and training.
The client requests no contact from agencies or media sales.
Job Summary
The purpose of the Area Giving and Finance Adviser role is to provide comprehensive finance support to churches within the Willesden Area, aiding them in the development of their ministries, manage Common Fund giving and to support the Area Bishop’s staff team in the management of resources including monitoring clergy post numbers, curate funding, and other financial matters. As part of a small team of Area Giving and Finance Advisers, the role involves offering training, resources, and advice on parish financial management and administration, and advice on various giving methods, including online and contactless options. Additionally, the role entails promoting generous giving through training initiatives, facilitating the award of grants and loans to churches from Area funds, and fostering effective communication and relationship-building between the Area team, Finance team, and parish officers.
Job responsibilities
Financial support
-
Enable churches to develop their respective ministries, manage their finances effectively, and meet their statutory responsibilities.
-
Provide finance and other appropriate training, support, resources and advice to the clergy, PCCs and parish officers.
-
Assist the Bishop, Archdeacons and Area Deans in managing Common Fund giving by the churches in the Area.
-
Facilitate and monitor the award of grants and loans to churches from Area funds.
-
Support the Area Bishop’s staff team and Area Council in monitoring the use of Area resources, including post numbers, curate funding and other matters.
Giving
-
Supporting parishes to encourage a culture of generosity and giving
-
Promote generous giving through training, preaching and providing resources to clergy and parish officers.
-
Support the introduction of different methods of giving, including online, contactless, and Parish Giving Scheme.
Relationship management
-
Build relationships with, and promote effective communication between, the Area team, Finance team, parish officers and the other Area Finance Advisers. Work with the National Giving Team on projects that support parish ministry.
Other duties
-
The role will require regular evening and weekend working.
-
Complete other duties commensurate of the role.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
-
Experience of encouraging charitable giving.
-
Experience managing a wide variety of professional relationships.
-
Educated to A Level or equivalent standard.
-
IT proficiency (MS Office suite).
-
Fluency in spoken English and ability to communicate clearly in English.
-
Understanding of the ethos and mission of the Church of England, and of the role of parish clergy.
-
Effective written and oral communication skills.
-
Numerate and financially astute – comfortable working with financial data.
-
Strong administrative skills, including use of Microsoft Office.
-
Self-motivated, as work needs to be undertaken proactively and with limited supervision.
-
Attention to detail – accurate and efficient.
-
Strong interpersonal skills, including relationship building and discretion.
-
Christian faith with empathy to the mission and values of the Church of England.
-
Right to work in the UK.
-
The person will not require a DBS check.
Desirable
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Experience of charity accounting (accounting qualifications are not a requirement).
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Educated to degree level.
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
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Competitive remuneration package
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27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
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15% employer pension contribution and salary sacrifice available
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Death in service benefit x3 of basic gross salary
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Enhanced maternity leave of six months full pay, after 12 months’ of employment
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Season ticket loans of public transport
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Access to Benenden Health Insurance
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EAP counselling through Health Assured
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Up to £100 for eye test and contribution to spectacles
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Two additional paid days for community volunteering
The client requests no contact from agencies or media sales.
About Us:
Conwy Mind is a dedicated mental health charity committed to providing life-changing support to individuals facing mental health challenges. We are passionate about raising awareness, breaking down stigma, and making mental health care accessible to all in our community.
To support and expand our work, we’re establishing an exciting new Income Generation Team dedicated to increasing our income, developing innovative fundraising ideas, and engaging our community in meaningful ways.
About the Roles:
As we build on the fundraising success, we've achieved over the past two years with events such as Mental Elf and Seal splash, we're excited to establish a new Income Generation Team to take our efforts to the next level. We are seeking an inspiring Income Generation Lead and two enthusiastic Fundraisers who bring fresh ideas, energy, and a passion for our cause. This team will be pivotal in driving our fundraising initiatives forward, generating new income streams, and creating engaging events and campaigns to expand our reach and impact. Working across Conwy, Gwynedd and Ynys Mon we have big plans. The work will also involve supporting and developing joint opportunities with our neighbouring local minds in North Wales.
Income Generation Lead
Salary Grade/ Rate: £32,000 Actual Hours: Full Time – 35 Hrs per week
Annual Leave: 35 days pro rata (including bank holidays) Responsible to: CEO
Aim of the post:
Join our dynamic team to spearhead income generation initiatives that will diversify and boost our funding streams. Your efforts will directly support our mission to provide enhanced services for individuals experiencing mental health challenges. This is a new post in the charity created in response to emerging demands and the implementation of Conwy Mind’s strategy.
We are seeking to appoint an experienced individual to lead the development of Conwy Mind’s Fundraising and Engagement Strategy, promote our corporate training courses, collaborate with stakeholders, with an aim to deliver significant income growth.
Leading a team to maximise income which includes a Fundraising Officer, Social Media Officer and Trainer who delivers Mental Health First Aid Courses to organisations across North Wales.
Key Responsibilities:
- Collaborative Research: Partner the CEO and key team members to explore and secure new funding opportunities.
- Team Leadership: Oversee the Income Generation Team, which includes marketing our services, arranging delivery of external training to organisations and, fundraising.
- Strategic Bid Writing: Lead the creation and submission of innovate fundraising proposals, ensuring alignment with donor and organisational requirements.
- Strategic Development: Propose an Income Generation Strategy which aligns with our overarching organisational goals.
- Plan Implementation: Drive the execution of the Income Generation Plan, including marketing, publicity, fundraising and corporate and training initiatives.
- Relationship Building: Forge strong connections with local organisations to promote our corporate training programmes.
Income Generation
- Expert Guidance: Provide specialized knowledge on income generation and growth to senior management.
- Diverse Income Streams: Develop sustainable income sources through contracts, grants, and innovative opportunities such as workplace wellbeing packages, staff training in managing mental health, community, and corporate fundraising.
- Business Growth Strategy: Lead the team in creating robust business growth strategy for income generation in Conwy Mind and subsidiaries.
- High Profile Promotion: Promote our services to high profile organisations and identify innovative income generation opportunities.
Organisational
- Active participation: Attend and contribute to meetings, ensuring alignment with organizational goals.
- Compliance: Adhere to Health and Safety guidelines, company policies, and GDPR regulations.
- Policy Development: Contribute to the development and maintenance of financial policies, ensuring compliance with legislation.
- Promotion and Fundraising: Actively promote the charity’s work and participate in fundraising activities.
- Quality Assurance: Ensure compliance with internal quality standards.
- Service User Focus: Prioritise the needs of our service users in all activities.
- Mission and Values: Uphold and promote the mission and values of the charity.
Key contacts and relationships
Internal: CEO, Senior Leadership Team, Income Generation Team
External: Funding organisations, high level donors and corporates
Join us in this exciting role where your contributions will make a significant impact on our ability to support those in need. Be a part of an enthusiastic team dedicated to making a difference!
Person Specification
The specific skills, knowledge and abilities required of an individual to be able to effectively perform the role.
Essential:
- Experience of diversifying Income streams for a sustainable future
- Experience of attaining unrestricted income streams
- Experience of working directly with funders
- Experience of marketing on social media
- Report writing for funders and the CEO
- Experience to managing a team
- Experienced IT user with excellent knowledge of office 365
- Experience of working at a senior level
- Ability to think creatively and make sound decisions
- Ability to contribute and collaborate as part of a team
- Highly initiative-taking and motivated
- Demonstrable experience of exceeding targets and income budgets
- Organisational and time management skills
- Influencing and negotiating skills
- Excellent attention to detail with a high level of accuracy
Desirable:
- Liaising directly with the CEO
- Educated to a minimum standard of ‘A’ Levels or equivalent
- Welsh Language
Scope of job description
This job description reflects the immediate requirements and responsibilities of the post. It is not an exhaustive list of the duties but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantial changes will be carried out in consultation with the post holder.
Our Application Process
We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equality in physical and mental health for all.
Book a phone conversation with us before you apply, and we will talk you through the role, how your skills and experience might fit our job description and person specification and talk you through how to complete the application form.
Once you have submitted your application form, we will compare your application to what we are looking for with our person specification, and if they’re a good fit we’ll contact you for an interview.
Closing date for Applications:
5pm, 13th December 2024
Interview Dates:
15th & 16th January 2025 – Interviews will be carried out face-to-face at Unit 5325, North Wales Business Park, Abergele, Conwy, LL22 8LJ
AMDANOM NI:
Mae Mind Conwy yn elusen benodedig ar gyfer iechyd meddwl. Mae wedi ymroi i ddarparu cymorth trawsnewidiol i unigolion sy’n wynebu heriau iechyd meddwl. Rydym ni’n angerddol dros godi ymwybyddiaeth, cael gwared â stigma, a sicrhau bod gofal iechyd meddwl yn hygyrch i bawb yn ein cymuned.
Arweinydd Cynhyrchu Incwm
Gradd/Cyfradd Cyflog: £32,000 Gwirioneddol Oriau: Amser llawn - 35 awr yr wythnos
Gwyliau Blynyddol: 35 diwrnod pro rata (gan gynnwys gwyliau banc) Yn gyfrifol i: Prif Weithredwr
Nod y swydd:
Ymunwch â'n tîm deinamig i arwain mentrau cynhyrchu incwm a fydd yn arallgyfeirio ac yn hybu ein ffrydiau ariannu. Bydd eich ymdrechion yn cefnogi ein cenhadaeth yn uniongyrchol i ddarparu gwasanaethau gwell i unigolion sy'n profi heriau iechyd meddwl. Mae hon yn swydd newydd yn yr elusen a grëwyd mewn ymateb i ofynion sy'n dod i'r amlwg a gweithrediad strategaeth Mind Conwy.
Rydym am benodi unigolyn profiadol i arwain datblygiad Strategaeth Codi Arian ac Ymgysylltu Mind Conwy, hyrwyddo ein cyrsiau hyfforddi corfforaethol a chydweithio â rhanddeiliaid, gyda'r nod o sicrhau twf incwm sylweddol.
Arwain tîm i fwayafu incwm sy'n cynnwys Swyddog Codi Arian, Swyddog Cyfryngau Cymdeithasol a Hyfforddwr sy'n darparu Cyrsiau Cymorth Cyntaf Iechyd Meddwl i sefydliadau ar draws Gogledd Cymru.
Prif Gyfrifoldebau:
- Ymchwil ar y Cyd: Bod yn bartner i’r Prif Weithredwr ac aelodau allweddol o’r tîm i archwilio a sicrhau cyfleoedd ariannu newydd.
- Arweinyddiaeth Tîm: Goruchwylio’r Tîm Cynhyrchu Incwm, sy’n cynnwys marchnata ein gwasanaethau, trefnu hyfforddiant allanol i sefydliadau a chodi arian.
- Ysgrifennu Cynigion Strategol: Arwain y gwaith o greu a chyflwyno cynigion codi arian arloesol, gan sicrhau aliniad â gofynion y rhoddwr a’r sefydliad.
- Datblygiad Strategol: Cynnig Strategaeth Cynhyrchu Incwm sy'n cyd-fynd â'n nodau sefydliadol trosfwaol.
- Gweithredu'r Cynllun: Ysgogi gweithrediad y Cynllun Cynhyrchu Incwm, gan gynnwys marchnata, cyhoeddusrwydd, codi arian a mentrau corfforaethol a hyfforddi.
- Meithrin Perthynas: Creu cysylltiadau cryf gyda sefydliadau lleol i hyrwyddo ein rhaglenni hyfforddi corfforaethol.
Cynhyrchu Incwm
- Arweiniad Arbenigol: Darparu gwybodaeth arbenigol ar gynhyrchu incwm a thwf i uwch reolwyr.
- Amrywio Ffrydiau Incwm: Datblygu ffynonellau incwm cynaliadwy trwy gontractau, grantiau, a chyfleoedd arloesol fel pecynnau llesiant yn y gweithle, hyfforddiant staff mewn rheoli iechyd meddwl, codi arian yn y gymuned a chodi arian corfforaethol.
- Strategaeth Twf Busnes: Arwain y tîm wrth greu strategaeth twf busnes cadarn ar gyfer cynhyrchu incwm yn Mind Conwy a'i is-gwmnïau.
- Hyrwyddo Proffil Uchel: Hyrwyddo ein gwasanaethau i sefydliadau proffil uchel a nodi cyfleoedd cynhyrchu incwm arloesol.
Sefydliadol
- Cyfranogiad gweithredol: Mynychu a chyfrannu at gyfarfodydd, gan sicrhau aliniad â nodau sefydliadol.
- Cydymffurfiaeth: Cadw at ganllawiau Iechyd a Diogelwch, polisïau'r cwmni, a rheoliadau GDPR.
- Datblygu Polisi: Cyfrannu at ddatblygu a chynnal polisïau ariannol, gan sicrhau cydymffurfiaeth â deddfwriaeth.
- Hyrwyddo a Chodi Arian: Mynd ati i hyrwyddo gwaith yr elusen a chymryd rhan mewn gweithgareddau codi arian.
- Sicrhau Ansawdd: Sicrhau cydymffurfiaeth â safonau ansawdd mewnol.
- Canolbwyntio ar Ddefnyddwyr Gwasanaeth: Blaenoriaethu anghenion ein defnyddwyr gwasanaeth ym mhob gweithgaredd.
- Cenhadaeth a Gwerthoedd: Cynnal a hyrwyddo cenhadaeth a gwerthoedd yr elusen.
Cysylltiadau a pherthnasoedd allweddol
Mewnol: Prif Weithredwr, Uwch Dîm Arwain, Tîm Cynhyrchu Incwm
Allanol: Sefydliadau ariannu, rhoddwyr lefel uchel a chorfforaethau
Ymunwch â ni yn y rôl gyffrous hon lle bydd eich cyfraniadau yn cael effaith sylweddol ar ein gallu i gefnogi'r rhai mewn angen. Byddwch yn rhan o dîm brwdfrydig sy'n ymroddedig i wneud gwahaniaeth!
Cwmpas y swydd-ddisgrifiad
Mae'r swydd-ddisgrifiad hwn yn adlewyrchu gofynion a chyfrifoldebau uniongyrchol y swydd. Nid yw'n rhestr hollgynhwysfawr o'r dyletswyddau ond mae'n rhoi syniad cyffredinol o'r gwaith a wneir a all amrywio o ran manylder yng ngoleuni gofynion a blaenoriaethau newidiol. Caiff unrhyw newidiadau mawr eu gwneud yn dilyn ymgynghori â deiliad y swydd.
Manyleb y Person
Y sgiliau, y wybodaeth a'r galluoedd penodol sydd eu hangen ar unigolyn i allu cyflawni'r rôl yn effeithiol.
Hanfodol:
- Profiad arallgyfeirio ffrydiau incwm ar gyfer dyfodol cynaliadwy
- Profiad sicrhau ffrydiau incwm anghyfyngedig
- Profiad weithio'n uniongyrchol ag arianwyr
- Profiad farchnata ar gyfryngau cymdeithasol
- Ysgrifennu adroddiadau ar gyfer arianwyr a'r Prif Weithredwr
- Profiad reoli tîm
- Defnyddiwr TG profiadol gyda gwybodaeth ardderchog Office 365
- Profiad weithio ar lefel uwch
- Y gallu i feddwl yn greadigol a gwneud penderfyniadau cadarn
- Y gallu i gyfrannu a chydweithio fel rhan dîm
- Yn barod iawn i fentro ac yn llawn cymhelliant
- Profiad amlwg ragori ar dargedau a chyllidebau incwm
- Sgiliau trefnu a rheoli amser
- Sgiliau dylanwadu a thrafod
- Sylw rhagorol i fanylion gyda lefel uchel gywirdeb
Dymunol:
- Cydgysylltu'n uniongyrchol â'r Prif Weithredwr
- Wedi'ch addysgu o leiaf i Safon Uwch neu gyfwerth
- Yr Iaith Gymraeg
Y Broses Gwneud Cais
Rydyn ni eisiau gwneud ein rolau mor hygyrch ag y gallwn i’r ystod ehangaf bosibl o ymgeiswyr, felly mae’r sgyrsiau hyn yn rhoi cyfle i chi ofyn cwestiynau, i weld a yw eich sgiliau a’ch profiad yn addas, ac i gael gwybod mwy am y broses gwneud cais.
Trefnwch sgwrs dros y ffôn gyda ni cyn i chi wneud cais, a byddwn yn trafod y swydd gyda chi, a sut mae eich sgiliau a’ch profiad yn cyd-fynd â’r disgrifiad swydd a manyleb y person, a gallwn drafod sut mae llenwi’r ffurflen gais.
Ar ôl i chi gyflwyno eich ffurflen gais, byddwn yn cymharu eich cais â’r hyn rydyn ni’n chwilio amdano gan ddefnyddio’r manyleb person. Os byddwch yn addas, byddwn yn cysylltu â chi am gyfweliad.
Y dyddiad cau ar gyfer cyflwyno ceisiadau yw:
5pm, 13 Rhagfyr 2024
Dyddiad y Cyfweliadau:
15 a 16 Ionawr 2025 – Cynhelir y cyfweliadau wyneb yn wyneb yn Uned 5325, Parc Busnes Gogledd Cymru, Abergele, Conwy, LL22 8LJ
The client requests no contact from agencies or media sales.
Executive Assistant
Ealing Mencap
Ealing/Hybrid with minimum of 2 days a week in the office (UB6 8TJ)
Permanent
Salary: £27,945 - £31,452 p/a depending on experience, increasing by 3% p/a following successful completion of probation, pro-rata for part time
Full time (35 hours per week), open to part time options (such as 28 or 30 hours per week), with flexible working
Excellent benefits including 25 days annual leave plus bank holidays and Christmas closure, flexible and hybrid working policy, comprehensive learning and development package, career progression opportunities, pension, Employee Assistance Programme
Do you have experience working in an Executive Administration role? If you would like to work in a role where you can support and enable a dynamic and successful charity to continue to go from strength to strength, we would love to hear from you!
Charity People are delighted to be working with Ealing Mencap to find a new Executive Assistant, a brilliant new role which will transform the way the CEO works and help shape an exciting era for their incredible work.
This role will provide comprehensive support to the CEO, Board, and HR functions, ensuring effective administration, governance and efficient HR processes to support the work of Ealing Mencap.
Ealing Mencap give people with learning disabilities and additional needs the opportunity to achieve their full potential and live as independently as possible. They form part of the Mencap group of charities, raise their own funds and operate entirely independently of the national organisation. Their work includes offering services, giving advice, influence change, work in partnership and provide expertise.
The Executive Assistant role marks a pivotal moment in the history of Ealing Mencap, since their formation in 1965. It will suit someone looking to make a tangible impact, that wants to be close to the cause, ultimately creating a better future for every person with learning disabilities and additional needs.
Key responsibilities
* CEO Support: Manage the CEO's schedule, meeting preparations, follow-ups, and key stakeholder relationships to maximise their time and organisational impact.
* Governance and Board Support: Coordinate Board and Finance Subcommittee meetings, ensure timely preparation and distribution of agendas and papers, maintain accurate records, and act as a key liaison for Trustees.
* HR Administration: Support recruitment, onboarding, training, and HR processes, including maintaining records, supporting staff evaluations, and coordinating policy updates.
* Operational Flexibility: Adapt focus between CEO, Board, and HR support as needed, ensuring seamless execution of priorities during peak periods or special projects.
The successful candidate will have at least two years' experience in an Executive Admin role and be able to demonstrate excellent written and verbal communication skills, strong attention to detail, and exceptional organisational abilities. You will be able to prioritise workloads and meet deadlines. You will be able to maintain confidentiality at all times. You will have proficient IT skills (Word, Excel, database and reporting systems), along with solid literacy and numeracy skills. You will be a dependable, strong team player also capable of working autonomously. High levels of flexibility and adaptability are key attributes for success in this role.
The role is full time, but open to part time and flexible working options. The successful post holder will need to be in the office at least twice a week with the rest of the week at home. This is a warm, ambitious and growing charity, with a positive work culture and dedicated staff and trustee team.
How to apply
The application process is CV and Supporting Statement. If you would like to apply for this role or for an informal confidential, please email your CV to Jen D'Souza at Charity People for the pack and full details on how the application process.
The deadline is 9am on Wednesday 11 December with interviews scheduled for Wednesday 18 and Thursday 19 December in person in Ealing.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you.
At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Future Men is at a pivotal moment in the organisation’s history, seeking to expand operations and support more boys, young men, men, their families, and their communities. We are looking for an Operations Director to lead the company's operational functions, ensuring that operational processes are aligned with the organisation's overall goals. This role requires a dynamic leader who can contribute to the company's strategic growth and work closely with senior management to foster a positive work environment and ensure operational efficiency.
At Future Men, through our practice-led services, we work with boys and men from childhood through to Fatherhood, to help them become healthy, dynamic, future men. From structured school programmes, to individual one-to-one sessions and outreach work, we provide the vital support and advocacy that changes boys and young men’s lives for the better. We focus our work with boys and men who face structural discrimination and disadvantage, including discrimjination relating to race, income, and community.
A better future for every boy, every man, and everyone.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Journeys Transformation Lead
Type: Part-time (17.5 hours a week), fixed term contract until 30 April 2025 (maternity cover)
Location: Office-based in London with the flexibility to work remotely
Salary: £25,873 (FTE £51,747) per annum plus excellent benefits
Salary Band and Job Family: Band 3, Profession / Technical
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is undergoing a major transformation, investing in data, technology, services and engagement to better serve the MS community. Our goal is to create a more connected and inspiring experience that deepens relationships and boosts engagement, income and impact.
As Customer Journeys Transformation Lead, you will play a key role in this change, leading efforts to map and improve customer journeys across all touchpoints.
You will work with technical teams, subject matter experts, senior leaders and the community to design future journeys that enhance the customer experience and support our transformation goals. Using customer research and person-centred design, you will identify key moments, pain points, and areas for improvement.
Your focus will be on service journeys, volunteering, income generation and campaigning. You will also define a strategic approach to integrate these journeys across all areas.
Additionally, you’ll work closely with governance and business intelligence teams to make sure changes are planned and delivered effectively and impact is measured.
Closing date for applications: 9:00 on Tuesday 3 December 2024
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS