Governance Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Caring Family Foundation:
The Caring Family Foundation is a charitable organization dedicated to addressing some of society’s most pressing issues, from child hunger to environmental sustainability. We believe in the power of family and community to create positive change. Our mission is to deliver effective, impactful solutions to protect our planet and support those in need.
We are seeking a dynamic and experienced Head of Finance to oversee all financial operations and ensure our foundation adheres to the highest standards of regulatory compliance.
Key Responsibilities:
Financial Management:
- Oversee all aspects of financial planning, budgeting, and forecasting, ensuring alignment with the foundation’s strategic goals across UK and Brazil
- Manage and monitor cash flow, forecasts by restricted causes , and the overall financial performance.
- Prepare accurate financial reports for the COO, Founders or and Board of Trustees, including monthly management accounts, impact reports and reporting against the agreed KPIs
- Lead on the preparation of the annual budget, consolidating the UK and Brazil budget, and provide financial analysis to support decision-making across the organization.
Ensure compliance with all tax, financial, and regulatory requirements relevant to a charitable organization.
Compliance and Governance:
- Ensure the foundation complies with all legal, regulatory, and ethical standards, particularly in the charity and non-profit sector.
- Develop, implement, and maintain policies and procedures to manage risk and ensure strong governance across UK and Brazil
- Manage relationships with external auditors, ensuring timely submission of audited accounts and submissions to charities commission
- Monitor changes in relevant legislation and the charity sector, advising senior management on compliance and regulatory matters.
- Act as the main point of contact for legal matters and ensure that contracts and agreements are legally sound.
Risk Management:
- Develop and implement a comprehensive risk management framework to identify and mitigate financial, operational, and reputational risks.
- Conduct regular audits of internal systems and processes to identify areas of improvement.
- Implement safeguards to protect the foundation’s assets and reputation.
Team Leadership and Collaboration:
- Lead and mentor the finance analyst, promoting a culture of transparency, integrity, and excellence.
- Collaborate with the program teams to ensure financial goals and project goals are aligned.
- Support the fundraising team in grant applications, ensuring financial compliance and reporting for all grants and donations.
Key Requirements:
- ACA, ACCA, CIMA, or other relevant professional qualification.
- A minimum of 5-7 years of senior financial management experience, preferably in the charity, non-profit, or social enterprise sector.
- Strong understanding of financial management, charity governance, and compliance requirements.
- Experience in managing external audits and working with auditors, legal professionals, and regulatory bodies.
- Excellent knowledge of charity tax laws, financial regulations, and best practices.
- Demonstrated experience in risk management and developing compliance frameworks.
- Outstanding leadership and interpersonal skills, with the ability to communicate financial information to non-finance senior stakeholders and Founders clearly.
- Passionate about social impact, sustainability, and contributing to a mission-driven organization.
Job Title: Head of Finance and Governance
Location: London
Salary: £80k, depending on experience
Reports to: Chief Operating Officer
Type: Full-Time / Permanent 5 days in office
We promote a working environment in which equal opportunity and diversity is recognised, valued and encouraged.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Area Manager to join the team in North Yorkshire, South Yorkshire & Humberside, working 37.5 hours a week. This role is offered on a hybrid basis working from home and with regular travel to our local offices.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression
About the Role:
As Area Manager you will oversee delivery of high-quality services.
Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the area business plan.
Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.
Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.
As Area Manager, you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of VS. You will be responsible for leading the designated area strategically and ensuring it complies with national service delivery standards and best practice guidelines. You will also represent the charity in an appropriate and professional manner to commissioners, stakeholders, external bodies and the media, whilst acting as a voice for victims to the wider community.
Key responsibilities of the role are to ensure the successful delivery of a high quality, efficient and responsive services to victims, the identification of income growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders. A focus on team development, and the monitoring of performance and quality are key within the role.
Please note that travel across a large area is an essential part of this role and you may be asked to work unsociable hours on occasion. You must be able to attend in person meetings with commissioners and partners across North Yorkshire, South Yorkshire & Humberside, as well as attending offices to meet returning staff.
For more information, please do contact Janina Powell (Deputy Services Director - ).
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a passion to make a difference to the lives of young people and local communities in the Essex, Kent and London areas? YMCA Thames Gateway Group is seeking a Director of Finance and IT to join our outstanding executive team, and to take a lead in ensuring that our work continues to create supportive and energising communities that are open to all, where people can truly belong, contribute and thrive.
Joining our team is an opportunity to be part of a global movement that is inclusive, diverse and forward-thinking. YMCA is the largest and oldest charity working with young people in the world. We are one of the 97 YMCAs in England and Wales, and we are one of the 10 largest.
We are dedicated to helping people reach their full potential in mind, body and spirit. We provide support to around 10,000 people in our local communities through a diverse range of services including supported and move-on housing; health and wellbeing activities; and childcare, youth and family work.
This is an exciting time to join YMCA Thames Gateway Group. Our turnover has increased from £3.5 million to £10 million over the last few years, and we are two years into a new five-year strategy focused on strengthening our YMCA branches and business streams, whilst continuing to achieve our impact ambitions.
We seek a Director of Finance and IT who shares our values and ethos and brings:
- Strategic financial leadership experience in a similarly complex environment, ideally with relevant experience in charity or housing association contexts
- strong commercial acumen;
- accountancy qualifications and experience of treasury and cash management;
- excellent interpersonal and communication skills, with a collegial, engaging approach.
This is a hybrid role which will include some home working and a regular presence at YMCA Thames Gateway Group sites in Essex, London and Kent (in particular the Romford site where many of the Finance and IT team are located).
The client requests no contact from agencies or media sales.
Information Governance Manager
Birmingham
£37,000 (£29,600 pro rata)
30 hours per week
We have an exciting opportunity for an experienced Information Governance Manager to join our team to help develop and improve how we manage data across the organisation.
Complying with Data Protection legislation and best practice, you will coordinate and lead on activities such as Subject Access Requests (SAR), and ensure we record and investigate data incidents, maintaining organisational compliance with the NHS Data Security and Protection Toolkit. You will be responsible for monitoring and managing all data protection policies, ensuring robust reporting is in place and that we remain compliant with all current legislation. Meticulous and conscientious, you will encourage managers to gain a good understanding of the importance of GDPR and assist with designing and implementing new processes. As an expert in your field, you will develop audit processes to ensure organisational compliance with both Data Protection Laws, GDPR and Birmingham Mind’s own data protection policies and take the lead in investigating any data breaches.
We are looking for an excellent communicator with experience in a data protection role, who can define and develop processes and procedures. You’ll have gained experience of developing and managing data protection policies and investigating data protection breaches. With strong analytical skills and an excellent work ethic, you will be able to troubleshoot and resolve problems. As a key point of contact for the team, you will have an approachable and ‘can do’ attitude and be confident in dealing with a diverse range of people and enquiries in a professional and friendly manner whilst maintaining a high level of confidentiality.
Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
The closing date for applications is Sunday 8 December 2024
Interviews will take place on Monday 16 December 2024
Are you an experienced and confident risk or governance professional? If so, join our growing Data, Risk and Governance Team in this new exciting role!
We are pleased to offer you the opportunity to help shape the governance and compliance landscape at Helen & Douglas House by developing processes and implementing the change necessary for operational effectiveness.
You will play a critical role in enhancing the risk management procedure, and will be responsible for providing assurance to the Board of Trustees & Executive Team that the charity is fulfilling its legislative and compliance obligations. Your responsibilities will also include developing and embedding processes and standards to ensure effective policies are in place.
While previous charity/third sector experience is not essential, previous risk management, policy and governance experience, and regulatory knowledge are necessary to ensure your success in this role. You will also possess strong influencing and relationship management skills.
Please note, we are shortlisting and interviewing as applications come in, so advert may close early if the vacancy is filled. We advise you to apply as soon as possible, if interested.
This role is a hybrid full-time role with 2 day per week spent working in our office in Cowley, Oxford. Pay range for this role is £35,923 to £46,026 per year.
Helen & Douglas House offer the following benefits:
- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.
- Life assurance x4 your annual salary.
- We are a direction agency for the NHS Pension Scheme.
- Group Personal Pension scheme with 7% employer contribution.
- Eye care voucher scheme.
- Cycle to work scheme.
- Octopus electric vehicle leasing scheme.
- Occupational sick pay and maternity pay.
- Enhanced maternity leave and shared paternity leave.
- A flexible working environment.
- Investment in your Continuous Professional Development.
- Employee Assistance Programme.
- Recommend a friend scheme.
- Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.
Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
We are proud to partner with Turn2Us, a national charity providing practical support to people facing income shocks and financial insecurity, to recruit their new People, Culture & Governance Officer.
This role is offered on a hybrid basis and is a 6-month fixed-term contract.
In this role, you’ll support the People, Culture, and Governance Directorate with key administrative tasks and charity-wide projects. Reporting to the Director of People & Culture, your responsibilities will include assisting senior leaders with diary management, governance administration, and planning organisation-wide events.
We’re looking for someone with excellent communication, interpersonal, and organisational skills who thrives under pressure. You should have proven administrative experience, proficiency in Microsoft 365, familiarity with board management software, and a strong understanding of Equity, Diversity, Inclusion, and Belonging principles.
If this role resonates with you, we encourage you to submit your CV in Word format as soon as possible.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen for a Head of Finance and Governance with a human rights foundation, on a full-time, permanent basis. As Head of Finance and Governance, you will be responsible for overseeing all financial operations and ensuring the foundation adheres to the highest standards of regulatory compliance.
Please note, this role is fully office based in central London.
As Head of Finance and Governance, you will:
- Oversee all aspects of financial planning, budgeting, and forecasting
- Manage and monitor cash flow, forecasts by restricted causes, and the overall financial performance
- Prepare accurate financial reports for the COO, Founders or Board of Trustees, including monthly management accounts, impact reports and reporting against the agreed KPIs
- Lead on the preparation of the annual budget, consolidating the UK and overseas budget, and provide financial analysis to support decision-making across the organisation
- Ensure compliance with all tax, financial, and regulatory requirements relevant to a charitable organisation
- Develop, implement, and maintain policies and procedures to manage risk and ensure strong governance across UK and Overseas
- Act as the main point of contact for legal matters and ensure that contracts and agreements are legally sound
- Develop and implement a comprehensive risk management framework to identify and mitigate financial, operational, and reputational risks.
The successful applicant will:
- Have significant demonstrable experience in finance within the charity sector, in a similar role
- Be fully qualified (ACA, ACCA, CIMA, or other relevant professional qualification)
- Have a strong understanding of financial management, charity governance, and compliance requirements
- Have experience in managing external audits and working with auditors, legal professionals, and regulatory bodies
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About us
Mind in Tower Hamlets, Newham & Redbridge (Mind THNR) is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.
Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported. We provide an extensive range of support services- including for those in crisis, through our work in Tower Hamlets, Newham and Redbridge.
The Role
We have an exciting opportunity to join us in the brand new role of Governance and Executive Officer.
You will provide proactive and efficient secretariat and administrative support to the Executive and Non-Executive Teams, working closely with the Leadership Team to support the fulfilment of their day-to-day tasks and strategic objectives.
The role includes supporting and organising meetings and reports, and minuting of executive meetings. In addition to general PA and administrative duties, you will provide a cohesive secretariat function to support the smooth and efficient operation of the Mind THNR Board and its sub-committees.
You will work closely with the Leadership Team to set agendas, monitor action logs, and provide a high level of support to the Board. You will share collective responsibility for supporting the delivery of business objectives, through active engagement and collaboration with colleagues at all levels in the organisation
This role is flexible in terms of days and hours, although you need to attend Board meetings in person, once a quarter in the evening and committee meetings, which are also in the evening, but on line, so three evening meetings a quarter. We are based in a beautiful office in Tower Hamlets, with lots of outside space and a café, so ideally you would be present in the office two or three days a week ( if full time).
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. The majority of our staff and trustees have live experienced of mental health.
How to apply
You will need to:
- Submit a comprehensive CV and supporting statement
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
Closing Date: Saturday 14December 2024
Interview date: Thursday 19 December(likely to be in person)
You will also be required to provide proof of your eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Sands offers support to anyone affected by the death of a baby.
Bereaved men are one of a number of priority audiences for Sands to engage, support and build relationships with. Sands United FC is a volunteer led peer support service and is born out of a clear need for fathers to be able to access support that is unique for men.. Our teams offer invaluable peer to peer support in communities and has massive potential to grow it’s reach, generate income and raise awareness, as well as provide a less formalised type of support network (including fathers, siblings and other family members). Sands United has grown organically for years and now we need to strengthen the support infrastructure to better support volunteers and teams, as well as manage the governance impact of the programme.
The post-holder will provide programme management for 6 months of the SUFC Best Practice Programme. This includes being responsible for establishing clear governance and process development for SUFC, embedding good practice in both volunteer governance and peer support.
The successful applicant will have excellent project and change management skills, and ideally experience of managing governance and finance issues relating to volunteers in a sporting environment.
You will also have a thorough understanding of confidentiality, safeguarding and risk management.A well organised approach is therefore essential, along with strong time management skills.
Strong research skills are essential, to be able to identify opportunities for external relationships and partnerships or signposting to other organisations.
A high level of communication skills are required as you must be able to converse sensitively and empathetically with members of the public who may be going through current or recent traumatic experiences.
Please note that this is a 6-month fixed-term role. We are looking for somebody to start in early 2025.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an experienced Executive Assistant to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £37,000 – £44,700 per annum depending on experience.
NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.
About the role:
As our Executive Assistant, you will provide high-quality, proactive administrative and organisational management support, enabling the CEO and senior leadership team to focus on strategic matters, stakeholder engagement and governance leadership efficiently and effectively.
Benefits of working for NGA:
- 25 days annual leave + bank holidays + 3 days Christmas closure (increases to 26 after 3 years’ continuous service and to 27 after 6 years’ service)
- Pension contribution at 7%
- Flexible working arrangements
- Wellbeing support through our employee assistance programme
- Cycle to work scheme
- Option to buy and sell annual leave
- Railcards for qualifying staff
- Healthy CPD budget
Key responsibilities of our Executive Assistant will include:
- Providing high-quality, proactive administrative and management support to the CEO and wider senior leadership team (SLT) including preparation of meeting papers, filing, correspondence and maintenance of shared electronic records.
- Acting as an ambassador for SLT and represent them in your duties and stakeholder management.
- Liaising with NGAs governance professional regarding board meetings, papers required for board meetings and ensure internal action items are implemented.
- Maintaining governance documentation, ensuring that statutory deadlines are met and that all records are accurate and up to date.
- Assisting the CEO in managing and tracking high-priority projects, ensuring milestones and deadlines are met.
- Working alongside the Head of Advocacy and External Affairs to build and maintain strong relationships with external stakeholders, such as government officials, educational bodies, and partners.
- Providing general office support as required, including handling phone calls, filing, and managing databases.
- Assisting with meetings as requested, including booking rooms, providing refreshments, greeting visitors, note taking and producing minutes.
- Contributing to staff meetings and promote the organisation.
- Collaborating with other staff members to maintain, collate, and store resource materials.
What we’re looking for in our Executive Assistant:
- Previous experience as an Executive Assistant, Personal Assistant, or in a similar high-level administrative role, ideally in the education or not-for-profit sector.
- Bachelor's degree in business administration, Management, or a related field OR qualified by experience.
- Experience working with senior leadership teams and boards
- Demonstrable experience interacting with senior public sector stakeholders.
- Able to manage multiple priorities, meet deadlines, and maintain accuracy under pressure.
- A meticulous approach to handling tasks and managing complex diaries and documents.
- Experience in handling sensitive information with the highest level of confidentiality and professionalism.
- The ability to anticipate the needs of the CEO, solve problems, and take initiative with minimal supervision.
If you feel that you are the right candidate for the role as our Executive Assistant or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.
Job title: PA & Assistant Company Secretary
Ben is the automotive industry charity dedicated to individuals who have worked in or work in the automotive industry and their family dependants. We are committed to provide health and wellbeing support for life to empower our automotive family to live their best life and be there for those who are struggling or in crisis.
Job Overview
The PA & Assistant Company Secretary will help to ensure that Ben operates within its charity regulatory framework and adheres to best practice in charity governance. This role will be a central administrative and secretarial point of contact for the CEO primarily, liaising and providing support to Ben’s Board of Trustees, maintaining governance documentation, ensuring compliance with relevant legislation supporting the overall governance framework and administration requirements and statutory obligations of the charity.
Key Responsibilities
PA to the CEO
- Diary Management: Proactively manage the CEO’s calendar, schedule meetings, and prioritise appointments.
- Correspondence Handling: Screen and manage email, telephone, and other correspondence on behalf of the CEO, ensuring timely responses.
- Meeting Support: Organise and coordinate internal and external meetings, including preparation of agendas, presentations, and minutes.
- Administration Support: Provide ad hoc administrative support to the CEO and wider senior leadership team when necessary (including support for personal and credit card expenses).
- Travel Arrangements: Book travel, accommodation, and logistics for the CEO and senior management team as required.
- Documentation & Filing: Maintain confidential files, documents, and records, ensuring they are well-organised and accessible.
- Liaison: Act as the first point of contact between the CEO and stakeholders, both internally and externally.
- Project Support: Assist with special projects and ad hoc tasks as requested by the CEO.
Assistant Company Secretary
- Board Support: Assist with the organisation of Board and Committee meetings, including preparation of agendas, distribution of board packs, and taking accurate minutes.
- Governance: Support the Company Secretary in ensuring that the charity complies with its governing documents, legal requirements, and regulatory obligations (e.g., Charity Commission, Companies House).
- Document Management: Maintain statutory records such as the charity’s register of trustees, members, and other company documents.
- Filing & Compliance: Support the filing of statutory returns, annual reports, and other regulatory submissions.
- Policy Monitoring: Help to monitor governance policies and procedures, ensuring that they are updated in line with best practices and legal developments.
- Trustee Liaison: Provide administrative support to trustees, ensuring they are informed and prepared for meetings.
- Event Coordination: Assist in organizing charity events, fundraising activities, and other organizational initiatives.
Person Specification
Essential Skills & Experience
- Proven experience as a PA or Executive Assistant, preferably within a charity or non-profit organization.
- Knowledge or experience of charity governance, legal compliance, or secretarial duties.
- Strong organizational skills with the ability to multitask and prioritize a varied workload.
- High degree of professionalism, integrity, and confidentiality.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong minute-taking and document preparation abilities.
- Ability to work independently and collaboratively within a team environment.
Desirable Skills & Experience
- Previous experience as an Assistant Company Secretary or knowledge of corporate governance.
- Understanding of UK charity law and governance standards.
- Qualification in business administration, legal studies, or related field.
Personal Attributes
- Proactive and self-motivated with a keen eye for detail.
- Diplomatic and professional when dealing with internal and external stakeholders.
- A positive, ‘can-do’ attitude with flexibility to adapt to changing priorities.
- Commitment to the mission and values of the charity.
Please note, Ben have partnered with Ennis & Co Group - an executive search firm that will be managing the recruitment process.
Main purpose of the role
The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.
The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.
Location: We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.
Duties and responsibilities
Communication
- Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
- Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
- Identify and assess customers’ needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Ability to meet and uphold SLAs.
- Ensure KPI’s are met to adhere to RCUK’s standards.
- Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
- Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
- Liaise with wider organisation to manage task at-hand.
- Respond to email queries from multiple inboxes.
- Speediness in responses to live chat queries
Administration
- Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
- Monitor stock levels working with the current stock management system (ARK).
- Take accurate minutes of meetings.
- Meet operational targets set by the management team.
Courses
Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.
- Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
- Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
- Liaise with Course Centres, managing and approving courses in line with current course Regulations.
- Organise course materials and keep accurate records by:
o liaising with suppliers to maintain adequate stock levels of course materials
o organising the dispatching of course materials to Course Centres
o liaising with Course Centres and the supplier to resolve issues - e.g. lost orders
o liaising with Finance regarding invoicing and payment of accounts
- Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
- Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
- Provide absence cover within the coordinator team.
- Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.
The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.
Interviews will be held w/c 9th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an experienced Consultant to join our team. In return, you will receive a competitive salary depending on experience.
NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.
About the role:
NGA is recruiting consultants
NGA owes much of its professional development service success to the professional expertise and dedication of our team of governance consultants.
Due to increased demand for our quality assured consultancy and training services we are growing our team.
We are looking for governance consultants committed to helping others to improve governance who have experience of multi-academy trust governance and are also able to confidently deliver training, both face-to-face and virtually. In particular, we need consultants who are based in the following regions:
- South East (Specifically: Brighton and Hove, East Sussex, West Sussex, Kent and Medway)
- South West (Specifically: Cornwall, Devon and Somerset)
- North East plus East Riding, Kinston upon Hull, York and North Yorkshire
Benefits of working for NGA:
- Competitive rates of pay
- Being part of a vibrant and supportive team
- Quality assured deliverables
- Expert administrative support
- Access to NGA’s guidance, advice and e-learning service: Learning Link
- Termly KIT meetings
Key responsibilities of our Consultant:
To prepare, deliver and feedback services on behalf of NGA. This may include:
- Governance consultancy
- Facilitation and mentoring on NGA Leading Governance development programmes
- Training – both f2f and vf2f; general and bespoke
- Fulfilling a governance expert retainer role
- Coaching and mentoring
- Speaking and workshop delivery at conferences
To promote NGA. This will include:
- Promoting NGA services
- Supporting NGA’s policy positions
Other aspects of the role include:
- Acting as a sounding board for any NGA messages on policy and practice
- Consultation as to service innovations
- Commenting on new NGA materials
- Attending meetings on behalf of NGA
- Courseware design and review
- Quality assurance of courses, courseware and delivery
- Evaluation and feedback
What we’re looking for in our ideal Consultant:
- A serving trustee, governor or governance professional/lead or have recently served as a trustee, governor or governance professional/lead, or can satisfy the Head of Consultancy and/or the Head of Training Development that s/he has the experience and skills to carry out the role
- Willing to promote key NGA policy and practice messages, guidance and look to extend NGA’s sphere of influence
- Familiar with the most up to date and relevant Ofsted and DfE guidance
- Willing to adhere to the course materials and guidance provided by NGA
- Prepared to actively promote NGA and its services
- Prepared to refer all opportunities for governance training, and consultancy work to NGA
If you feel that you are the right candidate for the role as our Consultant or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.
Executive Officer: Legal and Constitutional Practice
Location: London (Hybrid)
Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern which is currently 3 days in the office.
The Vacancy
We are offering in interesting and varied opportunity to support the work of the Connexional Team and the wider Methodist Church in our Legal and Constitutional Practice team.
Working alongside the Conference Officer for Legal and Constitutional Practice and colleagues within the Legal and Constitutional Practice team, you will be providing executive support to the Law and Polity Committee, and working on operational and policy issues relating to Methodist constitutional, charity governance, trusts and property matters.
About You
We are looking for someone who wants to make a positive contribution to good charity governance, enjoys matters of detail, and is interested in supporting the work of the Church.
You will preferably have experience supporting governance bodies and working within a regulatory environment.
It is essential that you are experienced in producing reports for governance bodies, and taking minutes for them. You will need to be able to assimilate new information quickly and keep abreast of rapidly changing legislation, situations and work themes.
We are a collaborative team and therefore welcome applications from those who wish to contribute to the work of the team in a positive and proactive way.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
Please note that we reserve the right to close this vacancy early. If you are interested, we encourage you to send us your application as soon as possible.
Closing date: Sunday 8 December 2024
Interview date: Friday 13 December 2024
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
Role Title: Executive Assistant
Pay: £26-£30k per annum, depending upon experience. PIPs pension, bonus scheme, generous holiday allowance and private healthcare.
Contract: Fixed Term Contract (1 year)
Reports to: CEO
Direct reports: None
Location: Black Bull Yard, 24-28 Hatton Wall, London, EC1N8JH. This is a hybrid role with a minimum of 2 days in the office.
About Ukie
Ukie is the trade association that represents and supports the UK’s thriving video game and interactive entertainment industry. Our small team supports a membership of nearly 700 leading businesses, helping them to create some of the world’s most exciting games.
We are seeking a proactive, motivated and organised individual to join the team in the new role to provide EA and governance support. It’s an exciting opportunity to learn how a busy and ambitious trade association works.
About you
- Ideally, you will bring:
- Experience working as an Executive Assistant, or a similar role.
- Advanced skills in Microsoft Office.
- Excellent communication skills, with the ability to interact effectively with senior stakeholders.
- Experience of supporting hybrid meetings.
- The ability to work quickly and accurately.
Your role will involve:
Governance support to the Board
- Scheduling board meetings
- Liaising with the relevant colleagues to put together the board updates.
- Taking minutes during board meetings.
- Assisting with governance compliance tasks.
- Acting as a point of liaison for the Board on queries relating to governance, meetings etc.
Support to the CEO
- Taking ownership of a complex diary and schedules through gatekeeping and prioritisation.
- Ensuring all internal meetings have an agenda and action points.
- Booking meeting rooms or venues (e.g. restaurants) for appointments.
- Booking tickets for events.
- Support on special projects, conduct basic research, and assist with ad hoc tasks as required.
Other responsibilities include
- Travel and accommodation booking
- Supporting office events coordination
- Assisting with answering calls
- 2 days a week at reception to welcome guests
Hours of Work:
- Monday to Friday – 9.00am to 5.30pm
- Expectation that some evening and weekend work may be required to attend events as the business requires
This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.
Deadline for applications: Wednesday, 4th of December
The client requests no contact from agencies or media sales.