General Manager Jobs

Age UK is currently recruiting for a Head of Finance Operations on a part-time, permanent basis. This is a great senior-level opportunity at Age UK and is a critical role within the charity. Please note the salary banding advertised is FTE (35 hours per week).

The purpose of the Head of Finance Operations role is to lead, manage, coordinate, and develop Age UK's treasury operations, income and cash management, accounts receivable and accounts payable.

Our aim is to bring control of the quality and provision of Finance Operations throughout the charity. This is an exciting opening for a commercially astute, experienced, Finance Operations professional.

The successful candidate will take the lead on all Finance Operations protecting Age UK's financial assets through robust financial controls and processes, ensuring GDPR compliance. We are looking for this role to oversee our treasury operations, accounts receivable, accounts payable, year-end and management accounts.

As Head of Finance Operations, you will manage key relationships to include retail operations, banking, and investment management, ensuring all needs are met. You will oversee all accounts receivable activities including the review of aged debtors and the creation of bad debt provision where necessary. You will also handle all accounts payable activities and support year-end preparation of statutory accounts and monthly management accounts.

This role will suit a proactive candidate with Treasury and Finance operations experience in a similar sized, complex organisation.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London and you would be expected to attend the office around once a month for team days and more often if necessary.

The salary will be pro-rated for part-time hours. Full time at Age UK, constitutes as 35 hours per week. This position is 21 hours per week across 3 days. Wednesday afternoon is mandatory however we can be flexible on the other days/hours.

If you have passion for the mission and values of Age UK, combined with a desire to contribute to positive social impact, this role may be for you!

Age UK internal grade - 4L.

Must haves:

* Treasury and finance operations experience in a similar sized, complex organisation.
* Experience of using finance IT systems and working with colleagues to make improvements to process and procedure.
* Sound commercial judgement and confidence in challenging assumptions.
* Able to establish priorities and consistently deliver accurate, timely and relevant data to tight deadlines.
* Excellent analytical and problem-solving skills, and excellent attention to detail.
* Proficient in the use of Microsoft Office particularly Excel and Word.

Great to haves:
* Excellent written and verbal communication skills that enable you to clearly explain issues and present solutions.
* Experience of working with staff at all levels of an organisation and with both financial and non-financial staff.
* Evidence of building successful working relationships externally and internally and at all levels of an organisation.
* Experience working in charities.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

We are looking to hire this position on a part-time basis (3 days per week). Wednesday afternoons are mandatory but we can be flexible on the other days. The salary will be pro-rated for part-time hours.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

ReachOut are national education and youth development charity. Working in underresourced communities, we’re a strategic partner to schools, supporting young people to develop key socio-emotional skills and grow in confidence and character.

Our Project Officers are responsible for overseeing the day-to-day logistics of ReachOut mentoring programmes in schools across their location and ensuring the projects impact every young person involved. This includes the line management of our sessional Project Leaders, liaising with contacts in partner schools and working collaboratively with the Project Managers and volunteer team to support ReachOut's growth. 

Qualifications

• A standard pass or above in both Mathematics and English at GCSE level;
• Two A levels or a vocational qualification at level three; or
• Have gained an equivalent level of learning through work experience.

Experience

• Significant experience in an administrative role,preferably in a client/customer-facing environment, and ideally in a training, education, or membership setting.
• Knowledge of higher education or professional healthcare training, in relation to psychotherapy or counselling, desirable.
• Experience of working with an invoice processing system desirable but not essential.
• Experience of working with learning management systems (LMS) like Moodle, Mentimeter is desirable but not necessary.

Knowledge, Skills & Abilities

• Ease and experience working in a client focused /customer service environment.
• Excellent verbal and written communication skills, including the ability to compose communications to a wide range of professionals, and to take accurate minutes.
• Good general computer literacy including competency in Microsoft Office, databases, Zoom and Microsoft Teams, and the ability to be self-supporting.
• Able to work with a wide range of people including senior volunteers.
• Excellent organizational and time management skills.
• Able to work independently and be proactive, when appropriate. Ideally the successful candidate will be able to exercise their judgement about when to draw on colleagues’ expertise and ask for assistance.
• Methodical with good attention to detail
• Ability and commitment to maintain strict confidentiality.

At Help for Heroes, we help the Armed Forces community live well after service. Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family. There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Individual Giving Officer - (Digital Mobilisation) to join our team n a part-time basis, working 21 hours per week across 3 days. Ideally, these hours will include Tuesdays.

Please see below for more information on what just might be your future role.

About You

Do you have experience in delivering digital mobilisation campaigns? Engaging with supporters on supporter journeys via emails? Or converting digital leads into cash donors, regular givers, or lottery players, whilst also engaging them with advocacy or campaigning actions.

Are you passionate about mobilising supporters and maximising their loyalty through multi-channel supporter campaigns? Are you eager to create automated supporter journeys via email?

Do you understand Individual Giving audiences and their motivations for giving and want to be involved in this exciting new Individual Giving programme you can be proud of?

You love a challenge, are passionate and motivated, and want the chance to make a massive difference at an amazing charity.

We are open to experience outside of the charity sector, having experience in project management and/or marketing, including reporting on activity, would be beneficial to this role.

About the Role

This role will be pivotal in growing the Help for Heroes email supporter base driving income and engagement from different audiences. It’s an exciting chance to be a part of a rapidly growing Individual Giving programme, to working with internal and external stakeholders to produce digital campaigns with advocacy and campaigning at the heart of what you do.

You will be involved in recruiting, engaging and converting the supporter community across digital channels, predominantly via email and DotDigital. It is key advanced engaging supporter journeys via email, following and creating automation journeys whilst also coming up with creative ideas for execution. Motivating supporters to engage with the charity, whether by signing our latest petition, donating, or signing up to become a regular giver.

Additionally, you’ll be able to report and analyse on all elements of our digital mobilisation campaigns, reacting to audience and sector insight to optimise our supporter journey.

About the Team

You’ll be joining the wider Commercial /Fundraising Directorate, who are focused on driving income for Help for Heroes. And you’ll be working directly in the Individual Giving team, a quickly growing team within the Directorate. Help for Heroes has supported more than 30,000 people since 2007, and you can be a part of making such an incredible difference every day.

As a Grant Operations Officer, you’ll take on a varied role where you’ll be involved with:

• Supporting the logistical and secretariat process for the senior grant advisory and review panels. 

• Lead on the preparation of administrative aspects of all funding streams, including setting up funding rounds and applications on the Grant Management System (GMS; Grant Tracker).

• Supporting in the peer review process.

• Managing grant funding operational and administration processes. 

If you’re looking for an environment where you can lead on process improvement projects and work in a dynamic environment, then we want to hear from you. 

Skills, Knowledge and Expertise

• Previous experience within a grants funding position.

• Exceptional attention to detail. 

• Previous administration experience. 

• Project Management skills. 

• Strong interpersonal skills with the ability to establish good working relationships with stakeholders at all levels.

This role focuses on scientific and healthcare grants, so any experience working or studying within a scientific discipline is highly desirable. 

How to apply

Please click on the apply button, where you will be taken to our careers page.

Closing date: 25 November 2024

At Allsorts our mission is listen to, connect and support lesbian, gay, bisexual, trans and exploring (LGBT+) children, young people and their families through youth work, and challenge exclusion, prejudice and discrimination in all areas of their lives.

Allsorts approach to working with children and young people encourages them to learn about themselves, society and others through informal education activities which are challenging and fun. We do this via a three-pronged, young person-centred approach to our specialist services;

·Youth Service

For children and young people offering as groups, activities, residentials, one-to-one and in-school support.

·Parents & Carers Service.

For parents & carers of LGBT+ children and young people

·Training Service

Tackling LGBT-phobia, supporting adults and organisations who work directly with children and young people and offering a range of young people led resources for those committed to building LGBT+ awareness, inclusion and safety

We are committed to creating an organisation that is inclusive, safe, understanding and built by the ideas and experiences of our wonderfully beautifully diverse LGBT+ community.

By placing young people’s voices at the centre of our work and consultations, we ensure that our understanding of their continued and/or changing needs grows with them and informs our service provision.

As CEO you will be leading an energetic and committed team of staff & volunteers who work tirelessly to improve the lives of the LGBT+ young people who access our services, as well as striving to improve the environment in which they live. 

You will need to work closely with the board of trustees and the Senior Leadership team to ensure Allsorts continues to grow and evolve whilst mindful of the ever changing political & economic landscape.

This is an exciting opportunity for a dynamic, passionate and committed candidate to take Allsorts through its 25th year and on to future successes supporting LGBT+ young people in the best way that we can. 

Whilst there is no specific requirement for the successful candidate to identify as LGBT, it is absolutely critical that candidates have an excellent understanding of the challenges faced by LGBT people. 

Job Title: 

Chief Executive Officer

Term: 

Substantive

Salary: 

£65-70,000 per annum depending on experience. 

Accountable to: 

Chair of Trustees

Hours of Work: 

37 hours a week

Annual Leave: 

27 days, plus bank holidays 

Pension: 

Allsorts Youth Project is part of Royal London’s pension scheme and  contributes 8% towards your pension.

DBS &

References:

All staff are subject to an enhanced Disclosure and Barring Service  (DBS) check & references.

About the role

Resuscitation Council UK’s (RCUK) Communications and Engagement team delivers creative communications and authentic engagement activities that support the organisation’s vision to ensure that everyone in the UK has the skills they need to save a life and receive appropriate resuscitation.

Our audiences include health and social care professionals, members of the public, charities, professional bodies and associations, UK policymakers and campaigning groups.

We are looking for a creative self-starter with a passion for digital marketing and skilled in community management. 

You need to be a motivated and enthusiastic marketer who is comfortable working on impactful campaigns which have a wide and diverse reach. You should be confident bringing healthcare-related stories to life through different digital channels. You should also take a hands-on approach to all areas of marketing and understand the nuances, advantages and shortcomings of using different platforms.

You will be responsible for delivering outputs from our social media as well as leading on our email communications. You will analyse and evaluate the results of these campaigns and use insights to drive development, with support from the Digital Media and Marketing Manager.

Led by the Digital Media and Marketing Manager, you will also produce website content, support on paid advertising and creation of branded merchandise.

Digital marketing plays a key role in our ability to raise awareness for, and build the profile of, Resuscitation Council UK, our guidelines, courses, and standards. Working with other members of the Communications and Engagement team, you will support on digital aspects of campaigns and initiatives to further public awareness of cardiopulmonary resuscitation, defibrillation and support for survivors.

The post holder will work closely with all members of the Communications and Engagement, Governance, Operations, Clinical and Service Development departments and build strong relationships with the wider resuscitation community. Equality, diversity and inclusion will be important principles considered in all elements of work.

Main responsibilities and duties

Website, SEO & PPC

• Write/produce, build and publish content for the RCUK website, including articles, features, statements and updates, ensuring diversity and inclusion is considered in everything we do.
• Ensure all content, imagery or files uploaded to the website are of an optimal file size and comply with accessibility guidance e.g., alt text, descriptive links.
• Support the Digital Media and Marketing Manager to deliver the SEO priorities for the organisation and increase RCUK’s reach. 
• Use insight (e.g., Google Analytics, Google Search Console, Crazy Egg, surveys etc) to identify content gaps and opportunities for website improvements in line with user requirements.

Campaigns

• Support the communications and engagement team to deliver on key integrated campaigns across the year. 
• Support on the delivery of marketing and communications strategies for core RCUK products: including generating sales for commercial products such as e-Lifesaver and paid events such as conferences through digital marketing and direct communications.
• Support the Media and Campaigns team with asset creation and amplify media opportunities via our digital channels 
• Support the Policy and Public Affairs team with uploading policy briefings and maintaining resource repositories 
• Identify hooks and opportunities to promote RCUK’s work and increase digital engagement.

Email Marketing

• Project manage the delivery of email marketing communications in line with the organisation’s aims and objectives to engage our core audience with RCUK’s work.
• Support on the delivery of our annual BAU email communications calendar. 
• Evaluate the impact of RCUK emails activity, through regular analysis of emails sent, and use this insight to get a better understanding of how audiences are engaging with our email content and to continually improve email communications
• Ensure all emails are sent in line with General Data Protection Regulation (or GDPR).
• Support the development of a new email strategy to support business growth (e.g. e-Lifesaver prospects through sales journey) and audience segmentation. 

Social media

• Create, curate and share high quality social media content using a range of different and innovative formats. 
• Monitor RCUK’s social media portfolio and identify opportunities for RCUK expansion onto other social media platforms in line with organisational objectives and where the audiences we are trying to reach are. 
• Respond to comments across our social media channels and build support within our online community through engaging in conversations. Answer queries (liaising with other teams as required) and escalate any reputational issues to the Digital Media and Marketing Manager. 
• Identify opportunities and content for paid campaigns.
• Work with the Digital Media and Marketing Manager to evaluate the impact of organic and paid social media activity through monthly reporting and analysis of larger initiatives and campaigns.

Other

• Champion RCUK brand and style guidelines to ensure RCUK communications are consistent across all comms channels. 
• Use Canva/Adobe suite to design BAU social media graphics and toolkits for campaigns.
• Ensure our content is accessible and reflects the diverse resuscitation community and society as a whole. 
• Represent and promote the organisation and its products at internal and external events that RCUK is exhibiting at. 
• Manage the Communications inbox on a rota basis with the Media and Campaigns Officer & Policy and Public Affairs Officer.
• There is an occasional need for weekend/evening working and time off in lieu is granted in line with our time off in lieu policy.
• Support writing creative briefs for external design agency. 

How to apply

Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Digital Media and Marketing Officer' in the subject line.

The closing date for applications is 17:00 Monday 18 November 2024.

Interviews for this role will take place Thursday 28 November 2024.

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Applicants must have the right to work in the UK. Sponsorship is not available.

The person we are looking for will be well organised, motivated and aware of the nuanced issues affecting diverse and disadvantaged communities. Their duties include arranging training, workshops and outreach visits to create awareness of human rights legislation and the practical impacts in areas with large, transient communities.

The Outreach Worker will act as primary contact for the project and policy work and ensure good working relationships with a range of key contacts including policy and programmes partners.

This post is funded by The Baring Foundation.

Reports to: SCA Director

Duration: 4 year fixed term contract (with a 3 month probationary period)

Hours: Part-time, 21 hours (3 days) per week

Salary: £22,000 per annum (FTE salary = £36,500)

Location: SCA offices at Southall Town Hall, 1 High Street, Southall, UB1 3HA

Holiday entitlement: 15 days

Duties:

1. Developing and delivering Human Rights Act based rights training workshops and support sessions
2. Analysing human rights law and development in cases and communicating the practical impact of these through outreach visits to local community sector
3. Develop and improve our resources and support sessions on the practical use of UK human rights law
4. Plan and develop human rights information resources, including guides, handbooks, factsheets
5. Arrange short talks for a range of audiences
6. Provide commentary via a range of means including blogs and news pieces (for SCA and for other groups and media), research papers, social media, etc.
7. Use initiative to identify and forge relationships with new partners and forums
8. Act as primary contact for the programme and policy work and ensure effective relationship management and development.
9. Ensure good working relationships with a range of key contacts including policy and programmes partners
10. Attend training courses and sessions, as may be required
11. To ensure inclusion and diversity in all aspects of SCA's operation and work
12. To carry out other duties including outreach work, as may be assigned by the Director, from time to time

Person Specification:

Essential characteristics:

1. Have at least two year’s experience of working in the charity sector, voluntary sector, or the public sector in a role with some similar role and functions
2. Experience of developing and delivering outreach work to build the capacity of people to develop the knowledge, skills, and confidence to bring about social change
3. Understanding of working in the charity sector, and in particular what it means to work for positive change whilst not being a campaign group
4. Understanding of human rights law and practice and implications for diverse communities
5. Excellent interpersonal skills and ability to communicate effectively, verbally and in writing, with a wide range of people
6. Able to receive visitors and to deal with their queries, signposting to other agencies, where required
7. Experienced in dealing with work of a confidential nature, ensuring compliance with GDPR and other regulatory requirements
8. Experience of report writing, preparing newsletters, project monitoring reports, publicity and promotional material
9. High standard of computer literacy, including experience of Microsoft Office – Word, Excel, Powerpoint etc
10. Able to work with project partners and service users from diverse cultural and religious backgrounds within an equal opportunities’ framework
11. Work related experience of conducting research either desk-based/legal research and/or participative research directly with stakeholders
12. Excellent self-administration and time management skills, with the ability to prioritise and manage multiple tasks simultaneously to a high standard
13. Gather monitoring data and produce progress reports and work summaries
14. Recruit and train volunteers to assist with project delivery
15. To attend meetings and prepare agendas, minutes and other relevant materials

Closing date: Tuesday 19th November – ONLY completed application forms will be accepted. CV’s are not accepted

Interview date: w/c 2nd December 2024

This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.

We are looking for someone on a 2 year fixed term contract to support CCT, as we engage in a programme of significant digital change, with our core information management systems under active review and development. The complaint processing of personal data is fundamental to delivering our business objectives and will be a crucial deliverable for our Digital Transformation Programme.

The Compliance officer will be instrumental in ensuring CCT complies with best practice in relation to the storage and use of people’s personal information, ensuring compliance with the relevant GDPR regulations and will also be responsible for ensuring that the CCT’s policies and procedures are compliant with the relevant Government Functional Standards as well as following good practice in relation to its governance policies and procedures.

The post holder will work with every team, at all levels across CCT, to help embed a risk-based approach to data protection and decision-making, championing both the intent of data protection law and effective operational outcomes; adopting best recommended practice where there is ambiguity about minimal compliance requirements.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 8th November 2024.

The interviews will take place in Northampton on 18th November 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Head of Development, Operations and Impact.

About the organisation 

CARAS is a dynamic and exciting charity offering holistic support to refugees and people seeking asylum. We pride ourselves on coupling the expertise of our staff team with strong values that mean we always place the voices, needs and wants of our group members at the heart of all that we do. We know that this is a transformative way of working and. Our Strategy, Theory of Change, Monitoring Framework and Values were all written with full participation from our group members. 

Our Values are: 

Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests. 

Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society. 

Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its community members at the heart of all that we do. 

CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. We are impactful across a range of measures that demonstrate the life-changing work we do, and are proud to receive testimonials from our group members that bring our impact to life.

The Head of Development and Impact will be our lead fundraiser, drawing in support and expertise from across the team. They will take ownership of identifying funding sources, creating a strategy, forecasting our fundraising income, and building strong relationships with donors, bringing the experiences of our group members to life in fundraising communications. They will line management a full-time fundraiser who specialises in individual giving while the Head of Developent, Operations and Impact will lead on grant writing. 

In the last 5 years, this role has achieved huge success in CARAS’ development, more than trebling our income and enabling us to expand our staff team and therefore our reach. We are a highly impactful organisation that is often looked to for our insight in the sector. We have an ambitious five-year strategy, co-produced with group members, staff, volunteers, trustees and partner organisations, that guides our current work. 

This is an exciting role that comes with many varied commitments, expectations and timescales. We are seeking applicants who want to be at the forefront of change, striving to improve the rights, entitlements and day-to-day experiences of refugees and people seeking asylum. You will need to be able to show how your skills and experiences fit the role, as well as possessing a drive for social change in support of under-served people. Within this role, you will have scope to shape and secure the future of CARAS.

You will be supported in a variety of ways, including by an expert team of staff around you who will collaborate with you and work together as needed; a highly professional Board of Trustees who you will work with at key points throughout the year and who are available for consultation and advice as needed; robust and effective systems; and a network of organisations and funders who share CARAS’ goals. Additionally, you will have regular and detailed supervision with your line manager, and you can access our Employee Assistance Programme at any time. 

This opportunity comes at a very exciting time. CARAS will be piloting a 4 day week from the 1st of January- 30th June 2025, meaning that all staff will be working 80% less time for 100% pay. Full time employees will reduce their hours to 4 days per week. We anticipate that this will be a huge boost to staff wellbeing and will become part of our commitment to care for staff as well as our community members.  

We are also creating our next Strategic Plan, preparing for a future in which CARAS is a highly respected, impactful organisation with a £1million income. 

Key info 

Role title: Head of Development and Impact 

Salary: £43,000 - £46,000 p/a 

Hours: 4 days per week at full pay (pilot)

Contract type: permanent, full time 

Annual leave: 28 days full-time equivalent, plus additional time off between Christmas and the New Year. Annual leave increases with length of service. 

Employee benefits: 

4 day week

7% employer pension contributions 

Other benefits include flexible working, enhanced parental leave and sick pay, a cycle scheme, tech scheme, interest-free loans, study leave and volunteering leave. All staff are offered access to an Employee Assistance Programme. 

Preferred Start date: 1st January 2025, but flexible for the right candidate. Earlier would be welcome!

Reports to CEO 

Location:  The role is based in Tooting with a significant portion of remote working if desired. You can choose to work from home or from our premises in Tooting.  You will need to be able to attend meetings and events in Tooting and in other London locations on occasion.

Equalities Statement. 

As an organisation who works with refugees, we especially encourage applications from people with lived experience of forced migration. You will be invited to say whether you have been an asylum seeker or a refugee in the UK on the application form. Applicants with lived experience who meet essential criteria are guaranteed an interview.  

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The role: 

The Head of Development, Operations and Impact is required to lead a wide range of activities. You will be expected to manage your own time, prioritising tasks and leading a small team of people who contribute to CARAS’ fundraising. You will inherit excellent systems and skilled, supportive and enthusiastic team players. You will work closely with the CEO, and the senior leadership team which draws together Heads of Service from each of our programme areas. You will collaborate with our Finance Manager to ensure smooth management of grants and donations, and will play a key role in budget setting with the Finance Manager and CEO. 

The role demands cross-departmental working, and regular contact with community members to enhance your ability to advocate for them. You will be at the forefront of developing new ideas and approaches, and ensuring that teams have the money and resources to have an impact. 

Key tasks and activities. 

General 

• Lead the Operations department, line-managing team members in fundraising and operations management.

• Secure diverse and sustainable income streams to secure the future of CARAS. 

• Be the main point of contact for grant-makers and donors, communicating clearly and effectively about our work and its impacts. 

• Participate in organisational strategic reviews, making decisions on how to prioritise where limited resources are focused across the different activities and projects. 

• Carry out other duties as necessary and commensurate with the role. 

Fundraising 

• Line-manage our Fundraising Officer and work together to generate income to meet CARAS’s budgetary targets through trusts and foundations, individual giving, community fundraising and other means at our disposal. 

• Develop and deliver a fundraising strategy which synchronises with the CARAS Strategic Plan.

• Maintain a real-time pipeline of fundraising opportunities and oversee delivery. Lead or allocate all income generation opportunities in good time so that appropriate co-design and decision-making processes are behind applications. 

• Ensure compliance with best practice in fundraising including use of data and confidentiality. 

• Work collaboratively with Heads of Service and CARAS’ Finance Manager to develop, deliver and iterate systems to ensure grants are accurately and effectively managed. 

• Lead on the development of programmatic and core budgets for diverse grant funders. 

• Identify and build corporate partnerships based on organisational needs, values and income targets. 

Operations  

• Line-manage our Operations Manager and work together to ensure our premises, IT infrastructure, data management and risk management systems are effective, efficient, and legally compliant.

• Oversee or directly manage service providers and ensure that all contractors represent value for money and are appointed in line with our policies. 

• Maintain and develop strong, effective partnerships with delivery stakeholders such as our landlords, Wandsworth Council officers etc.

• Support the team to monitor projects from start to finish, including preparing costing for applications/bids, agreeing contracts and grant terms, monitoring deliverables and finance, and co-ordinating timely reporting. 

Finance 

• Work collaboratively with the Finance Manager to ensure the rigorous financial management across all income and expenditure to ensure all grants and donations are accurately accounted for and spent. 

• Working collaboratively with the Finance Manager and CEO, develop the organisational annual budget and lead on income projections for the year ahead to ensure expenditure budgets are feasible and unlock multi-year growth. 

Monitoring, evaluation and impact 

• Leading CARAS’ annual outcomes evaluation, managing work across departments to collect, disaggregate and analyse outcomes data from our Learning, Casework and Social Programmes. 

• Develop CARAS’ outcomes report and donor report ensuring they are data rich and clearly demonstrate impact. 

• Monitoring the wealth of data CARAS collects through our frontline service to ensure we stay agile and adaptable within a changing policy context, supporting Heads of Service and other relevant stakeholders to deliver excellence. 

Governance 

• Contribute to the maintenance of up-to-date policies relevant to the role.

• Attend board meetings as requested to share reports with the Board on fundraising.

• Work closely with the Treasurer and the Finance Committee on fundraising strategy. 

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Person Specification 

Essential  

Direct experience of the following: 

Proven experience in a leadership role. 

Proven experience of fundraising or business development successfully raising income from a range of sources. 

Proven experience in line management, supporting teams to deliver excellence and creating clear CPD plans to ensure staff are happy and motivated. 

Outstanding written communication with demonstrable experience of creating compelling cases for support and experience of successfully securing funds from large foundations. 

Confidence working with numbers and developing programmatic and organisational budgets. 

Experience collecting and analysing data. 

Committed to reflecting, refining and iterating practice to ensure learning is embedded throughout your work. 

Works collaboratively across teams and isn’t afraid to ask for help, recognising the diverse expertise held across the organisation.  

Proven experience in creating budgets, forecasting income, analysing and extracting data for reports. 

Ability to understand and clearly convey financial information to others for a wide range of purposes, ranging from grant applications and reporting, budget preparation and scrutiny with the Board of Trustees, and transparent communication with programme staff and participants. 

Proven experience building or delivering a fundraising strategy to increase corporate and individual funding streams. 

A confident and charismatic communicator. 

Commitment to upholding CARAS’s values in all your work. 

Desirable  

Experience in co-designing services or ideas with a community. 

Experience or knowledge of issues affecting refugees and asylum-seekers. 

Knowledge of the fundraising opportunities in the migration sector. 

Experience of working with accountancy software such as Quickbooks or Sage. 

An interest in keeping up to date with, and including, best practice within workplace culture. 

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To apply. 

Please complete our application form and return it by email.

We do not accept CVs or covering letters. You must include all details within the form.

Deadline: 9am, Friday 22nd November 2024. 

We offer a guaranteed interview to applicants who meet all essential criteria and who have lived experience of forced migration. 

The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals.  You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.

You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team.  You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.  

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’.  Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury. 

To apply, please upload your CV, and a supporting statement (no more than 2 pages) demonstrating how you meet the criteria and outlining why you’re interested in the role.

Please refer to the attached recruitment pack for more information.

Closing date:

Midnight Sunday 10 November 2024

Interview date:

First stage virtual interviews on 18th and 20th November 2024

Final stage in-person interviews on 2nd December 2024

We are thrilled to be partnering with the award-winning surgical association ENT UK to recruit their new CEO.

ENT UK is the professional membership body representing Ear, Nose and Throat Surgery, Head, Neck and Thyroid Surgery, in the United Kingdom.

ENT UK support members at every stage of their careers, from student-level right through to retirement - a total of more than 2,500 medical practitioners. They promote the understanding of ENT in the media and provides the specialty with a voice. ENT UK is a source of valuable medical information for patients as well as practitioners, and supports research, provides continuing education for specialists, and champions high standards in training.

As CEO you will report directly to the Board and be responsible for the strategic leadership and general management of the organisation. It's an exciting time to join to support delivery of their five-year strategy, progress the new trading arm and demonstrate the impact of the ENT UK Foundation.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Within this varied role you will also be responsible for:

• Strategic and operational leadership, ensuring ENT UK meet their strategic aims.
• Ensuring the association is financially sound for the short, medium and long term with the support of clear, communicated financial policies and robust processes and overseeing the work of the ENT UK Finance Controller.
• Trustee and Committee engagement.
• Governance, ensuring compliance with statutory regulations.
• Budget Management.
• Initiating discussions on policy.
• External stakeholder and contract management.

The successful candidate will have previous experience either leading a similar organisation, or a COO/Director within Membership, who is keen to extend their remit to a broader leadership role.

Previous leadership experience within a Charity or Membership is essential. Experience within the Health sector is desirable but not essential.

So, if you are a proactive and energetic leader with a passion to drive positive change in Healthcare we would love to hear from you.

This role is hybrid, with two days in the Holborn office and three days at home.

Charity People actively promotes equity, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work wit

At Young Lewisham Project (YLP) we are passionate about food and our kitchen is one of our fundamental focal points which helps to foster connectivity, consistency and cohesion at the Project, as well as amazing breakfast and lunches.

• You will quickly become the go to person with the answers and you will be a role model when it comes to what a great service would look like.
• You will ensure that the ordering, preparation, cooking and delivery of our enticing dishes runs smoothly and the kitchen remains in top condition, tidy and compliant with Food Hygiene Standards.
• You will help to create a menu with the help of our young people to ensure that vibrant, colourful and nutritious meals are provided to perfection.
• When you join us, we want you to bring your strong communication skills, strong teamwork ethos and your positive can-do attitude with you!
• You will also be flexible, positive and creative with a child centred approach. 
• You will be expected to work both independently, on your own initiative and as part of a team supported by and offering support to your colleagues. The post holder will be expected to contribute to staff meetings and supervision with their line manager.
• You will also be expected to attend relevant training.
• The role provides good opportunities for development and progression for the right talent.
• YLP is committed to safeguarding and promoting the welfare of young people. Consequently, this post will require prospective applicants to undergo screening appropriate to the post, including checks with past employers and an Enhanced DBS check.
• YLP embeds a strong Safety culture in everything we do. There will be company policies and procedures to follow alongside our Health & Safety practices so it is essential that you will champion this.
• YLP reserves the right to close this advert early if we are in receipt of a high number of applications.

Skills required

• Knowledge of regulations and working within the relevant Food Standards framework
• At least two year’s experience of working with young people in an education or youth and community setting
• Experience in compliance, quality assurance, monitoring and evaluating the service
• Excellent written and communication skills at all levels
• Safeguarding knowledge
• Computer literate
• Good Food and Hygiene Standards
• Organised, methodical with sound decision making ability
• Experience of catering and supervising catering team members
• Exceptional standards in all aspects of food service
• Proven track record in a catering establishment
• Proven track record of continually improving standards
• A positive outgoing disposition and real 'can-do' approach

Main duties and responsibilities:

• To prepare, cook and serve nutritional balanced food with the young people and staff
• To control portions and food cost management.
• Organise and supervise the food service.
• Allocate duties and responsibilities to the rest of the team and provide general supervision/oversight with the young people helping in the kitchen.
• Ordering weekly food stock on line; establishing and maintaining an appropriate stock control methodology.
• Ensure all supplies of food, equipment and cleaning materials are of the right standard.
• To produce menus and food plans with the young people and staff in accordance with guidelines on nutrition and healthy eating.
• Oversee administration of Cooking Open College Network Level 1 and 2 with support
• Cleaning the kitchen, overseeing and maintaining kitchen cleaning schedules
• Compliance and Health and Safety and Food Safety regulation.
• Monitor the performance of young people assisting in the kitchen and reporting any issues to the Operations Manager or line manager.
• Ensure health, hygiene, and cleaning protocols are carried out in accordance with statutory regulations.
• Assist in the control of costs by monitoring and controlling supplies within the budget and by following through with the recommended menus.
• To liaise, as required, with the Operations Manager, Managing Director and others concerned with the running of the services.  To attend and contribute to supervision and attend staff meetings
• Ability to maintain confidentiality
• To complete ad-hoc tasks as required

Other general tasks and duties:

• Undertaking such other duties, training and/or hours of work as maybe reasonably required and which are consistent with the general level of responsibility of this role.
• Maintaining personal and professional development in order to meet the changing demands of the job by participation in appropriate training activities aimed at encouraging and supporting staff in their development and training.

Notes:

• The duties listed in this job description are not exhaustive.  The service provider reserves the right to alter the job description after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility.
• The duties and responsibilities in the job description must be carried out in a manner which promotes dignity and due respect for all staff, young people and other stake holders and consistent with the Equality, Inclusion and Diversity Policy of the Project.