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Top job
The Children's Trust, Dorking, Surrey (On-site)
£23,706 per year
Help us to promote sustainable shopping, attract customers into the shop while looking to maximise shop profit and control expenditure.
Posted today Quick Apply
Closing in 7 days
Alder Hey Children's Charity, Liverpool (Hybrid)
£25,307 - £29,364 per year
Posted 3 weeks ago Quick Apply
Charity People, London (Hybrid)
£24389 - £29808 (pro rata)
Posted 1 week ago Quick Apply
Closing in 2 days
Pro Bono Economics, London (Hybrid)
£60,000 - £67,000 per year
Posted 4 weeks ago
Compton Fundraising Consultants Ltd, London (Hybrid)
£21,000 per year
Posted 5 days ago Quick Apply
Stroke Association, Remote
Circa £42,628 pa (inner £3,950 pa / outer £2,100 pa) may be applied
Posted 1 day ago
Page 8 of 45
Dorking, Surrey (On-site)
£23,706 per year
Part-time (18.75 hours per week (alternating 2 / 3 days each week))
Permanent
Job description

Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Income generation

  • To support the Shop Manager to manage the Retail budget to achieve agreed targets:
  • Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
  • Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
  • Achieve the shops additional fundraising activities i.e., Christmas appeal sales targets through involving the shops team.
  • Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
  • Managing the stock levels of bought in/new goods, to include ordering of more stock as and when necessary.
  • Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
  • Source links with local communities to promote Retail in the community via media and other sources.
  • Role involves a degree of manual handling in the sorting and lifting of stock.
  • Job Purpose
  • Job Description
  • Duties and Responsibilities

Administration and compliance

  • To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements:
  • Assist in controlling shop expenditure through effective cost control of weekly expenses.
  • Ensure minimum losses of both stock and cash by following bank and till procedures and safeguarding the property of The Children’s Trust at all times.
  • Adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Lottery.
  • Complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
  • Embrace the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
  • Timely efficient responses to requests for information including voice and email messages.
  • To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training

  • To support the Shop Manager to ensure the Shop’s team are recruited, retained and developed:
  • Led by the Shop Manager - provides positive, visible and proactive leadership to the Shops team.
  • Assist in managing all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
  • Deputise and be accountable for all Shop Manager duties as and when necessary, in their absence due to sickness, holiday or recruitment.
  • Assist the Shop Manager to recruit, induct, support, train and retain team of shop volunteers.
  • Attend where appropriate, training courses relevant to the development of the role and Retail Sales meetings if required and cascade information to team as appropriate.
  • Assist at other shops if requested and where reasonable.
  • Carry out duties in accordance with Trust #Promises.

Customer Service

  • To ensure customer care and quality of service.
  • Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
  • Support other shops and fundraising colleagues as and when necessary.
Application resources
Posted by
The Children's Trust View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 12 November 2024
Closing date: 25 November 2024 at 23:30
Tags: Fundraising,Marketing,Retail / Sales,Volunteering Management,Customer Service,Operations,Brand,Commercial,Recruitment,Community Fundraising,Events / Activities,Individual Giving

The client requests no contact from agencies or media sales.