Fundraising Management Jobs

The Supporter-led Fundraising (SLF) team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, groups, and regional corporate partners across the UK. SLF bring in a significant number of new supporters and income to the charity through mass participation events, fundraising products, and self-fundraising events. The team manage these supporters to give them the best possible experience with ARUK, and to help them fundraise for a cure.

As the Senior Marketing & Engagement Manager in a one-year FTC role, you will lead the Marketing & Engagement team. You will manage the Marketing & Engagement Manager and support the work of the Community Fundraising and Sporting Events teams in order to deliver our strategy and meet our annual income target. 

You will: support the development and progression of the Marketing & Engagement Manager and two Marketing Campaigns Officers, oversee the strategy for SLF-wide marketing campaigns, manage marketing budgets and own the relationships with external media and creative agencies, support with sign off for all SLF marketing content, own stakeholder management with Heads and Managers across ARUK, and oversee a new engagement strategy to review and implement a new stewardship plan across SLF supporters.

This is a 12-month Fixed Term Contract, or on the return of the substantive post holder, to cover a period of maternity leave.

Main duties and responsibilities of the role:

· Shape the strategic direction for marketing and supporter engagement for the SLF function within the charity.

· Innovation – be responsive to the ever-changing digital landscape and react to trends and opportunities.

· Work closely with the Digital and other Marketing teams across ARUK to integrate the newly appointed media agency: ensure best practice, more aligned working, better spending of budgets, and improved performance and results.

· Team leadership and stakeholder management – you will support the team with prioritisation of work and requests based on the wider Fundraising & Marketing priorities to support growth.

· Manage the SLF relationship with external media and creative agencies.

· Creative sign off of all SLF marketing content.

· Working with SLF Heads and Senior Managers to deliver £7m annual income within SLF, defining and making sure SLF priorities are delivered, shaping team culture and developing the growth strategy and ambition

Strategy and planning

· With the support of the Director of Supporter-led Fundraising, lead the development of the overall SLF marketing strategy to deliver exceptional supporter relationships, partnerships, and fundraising products to achieve further transformational growth.

· Be the digital marketing expert among SLF products and events teams, leading the Marketing & Engagement team to support on the delivery of their income objectives.

· Lead the development of the Marketing & Engagement team’s annual operational planning and five-year strategy, driving greater focus on scaling up the volume and value of supporters whilst maintaining great engagement and supporter experience.

Product marketing and management

· Lead the Marketing & Engagement team to support with the strategic planning and delivery of new and existing fundraising products/events to maximise income and attract new audiences.

· Ensure the creative and brand integration of products across SLF to drive maximum value and awareness.

· Support the development and delivery of all products on time, on budget, and on brand across a variety of media.

· Routine end of campaign reviews and analysis, with proactive adaptation of plans to optimise results.

· With the Marketing & Engagement Manager, be the SLF points of sign off for all marketing materials, responsible for proofreading and approving all marketing literature and brand materials for the department.

· Lead the team to deliver exceptional marketing creative and copy in-house, with support from the Design and Brand teams.

Supporter engagement

· Write inspiring marketing copy and compelling communications supporting SLF activities to drive action.

· Lead the team to deliver and implement a new supporter engagement strategy, improving stewardship and engagement journeys across all SLF supporters.

· Work with teams across ARUK to develop and implement improved SLF CRM/supporter segmentation, supporter journeys, and lifetime value understanding.

· Working with the Insight team and SLF Heads, improve SLF audience insights, interpretation, and application.

People management

· Management and development of the Marketing & Engagement Manager and support their growth as the manager of two Marketing Campaigns Officers.

· Continue to develop the vision, purpose, and strategy for the Marketing & Engagement team.

· Agency relationship management across a variety of partners and suppliers, including our media and creative agencies.

· Work with the Head of Communications, Head of Brand and Head of Digital to ensure all communications and activities are aligned across the charity.

· Work together with Heads and Senior Managers across the organisation, integrate the new media agency to drive better planning and collaboration, aligning strategically for our next phase of growth.

Budget management and reporting

· Annual budgeting of fundraising product/marketing expenditure and regular reforecasting and reporting.

· Annual operational planning and five-year forecasting, including quarterly Fundraising & Marketing directorate check-ins.

· Work closely with key teams across ARUK to ensure engagement, acquisition, and remittance is monitored and evaluated (including trend analysis and KPI tracking).

What we are looking for:

· Creating and delivering multi-channel marketing acquisition strategies.

· Delivering budgets, annual operational planning, and five-year strategy. 

· Copywriting, copyediting and proofreading.

· Line management and team development.

· Digital marketing expertise and growth ambition.

· Managing external media and creative agencies. 

· Excellent GDPR knowledge and practice.

· Excellent attention to detail to deliver high quality output.

· Stakeholder management skills (internal and with external agencies).

· Reactivity and agility to change activity or re-allocate budget based on performance.

· Experience of working as part of a leadership team.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £52,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 21st July 2024, with interviews likely to be held week commencing the 29th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our wrebsite.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK.

Sobell House is a hospice based in Oxford. It is jointly funded by the NHS and Sobell House Hospice Charity. The hospice offers specialist palliative care to those facing life threatening illness, death and bereavement in Oxfordshire. 

It is our mission to enrich the lives of our patients and those who love and care for them. We aim to make sure that excellent palliative and end of life care is available to everybody in our community who needs it.

This is an exciting opportunity for an individual to join our Charity Fundraising Team in a newly formed role. We are looking for an individual with a passion for making a difference and who thrives on building long-term, multi-faceted relationships.

You will be responsible for the delivery and growth of our philanthropy and corporate fundraising programmes, building significant donor relationships including creating, developing and implementing a portfolio of donor cultivation, stewardship and touchpoints.

Your role will highlight the vital work Sobell House does, and raise vital income for Sobell House.

Overall Tasks and Responsibilities:

• Work proactively to deliver and maximise philanthropic and corporate relationships and delivery of income targets
• Secure long-term, sustainable income from High Net Worth Individuals (HNWIs) and Corporate Partners to meet fundraising targets
• Work with the Director of Fundraising and Fundraising Management Team to build and grow a donor pipeline by identifying potential prospects and connecting networks
• Diversify the Corporate Partnerships and Philanthropy income streams by developing a suite of opportunities for income generation including; multi-year donations, sponsorship, Gifts in Kind, Charity of the Year, Sobell Business Club and payroll giving as well as stocks and shares
• Build, manage and maintain a portfolio of HNWI and Corporate events
• Steward relationships to ensure donor satisfaction and long-term financial commitment, including detailed and timely reporting
• Manage effective and collaborative relationships with colleagues across Sobell House to support prospect cultivation and donor stewardship
• Review and develop strategic plans with the Director of Fundraising and Relationship Fundraising Manager to ensure growth and sustainability
• Manage and maintain donor records and plans on our CRM, Donorfy.
• Develop and maintain stewardship plans to ensure successful development of prospects

Salary: £32,853

Hours of Work: 37.5 hours per week

Holiday Entitlement: 36 including 8 Bank Holidays

Pension: 7% employer pension contribution

Sick Pay: 6 weeks in any rolling 12 months after probation completed

Additional Benefits: Employee Assistance Programme, Group Life Insurance, Cycle to Work Scheme, Pension, Salary Sacrifice.

Enhanced Family Leave: Maternity/Adoption: 13 weeks 100%, 26 weeks 50% + SMP. Paternity: 4 weeks 100%

Shared parental leave: 13 weeks 100% pay, 37 weeks ShPP

Interviews to take place on 18th and 19th July

Start date: 01/09/2024 

About the organisation  

CARAS is a registered charity working with people in south London and beyond who have an asylum or refugee background. Our values are:  

• Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests.   

• Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society.   

• Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.   

• ‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.   

  CARAS strives to keep community members’ voice at heart of all the decision making, building opportunities for discussion and feedback at every level. We offer training and support for those who want to gain leadership skills and contribute to the running of CARAS. We are members of reward schemes including Jack Petchey, AQA Unit Award Scheme, and we also hold a Gold Quality Mark from London Youth, an Investors in Volunteers quality mark, and we hold membership with the Fundraising Regulator. CARAS is a lively organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life.  

   About Fundraising at CARAS  

  CARAS offers holistic early-action support to refugees and people seeking asylum, ensuring individuals have the knowledge, skills and confidence they need to thrive in the UK. Founded in 2008, we have co-created our thriving adult and youth services in partnership with CARAS community members over the last 16 years and now run a thriving weekly provision of social and educational programming delivered alongside wrap-around casework support.

The growth in our service has been underpinned by great success in fundraising which has allowed us to consistently grow year on year, with our current annual budget now standing at approximately £750,000.  Fundraising is led by the Head of Development and Impact. The creation of the Fundraising Officer role is an exciting new step for CARAS, providing us with the opportunity to get to understand our supporters more deeply, and build meaningful new partnerships with businesses and investors across many sectors to improve the outcomes for individuals with a refugee background across south London. Working together with the Head of Development and Impact, the role with focus on nurturing individual giving, community fundraising, CSR partnerships and building relationships within our local community, increasing our unrestricted income as you go. 

 We are seeking a creative, motivated worker who has ideas for how to support a thriving organisation, helping us build new relationships and partnerships that will support CARAS to maintain and adaptive and iterative approach towards our work to ensure that person-centred support is available when new-arrivals need it most. 

The successful candidate will be a self-starter, skilled at relationship management and familiar to individual giving. They will need to be able to build corporate partnerships, develop and deliver campaigns that drive support from our donor base, create fundraising events that bring our work to life, and build and maintain effective donor stewardship and retention journeys that create proximity to our work. CARAS is intentional within our efforts to include community members throughout all aspects of our work, and the successful candidate must be deeply committed to community member inclusion in a manner that is meaningful and not extractive. 

Additional benefits  

CARAS offers 28 days’ annual leave per year. CARAS also pays into a workplace pension with employers’ contributions currently at 7%. We are a proud member of the Living Wage Foundation, ensuring that all employees at every level are remunerated fairly.  

Hours can be flexible and can include working from home. There are also benefits including discretionary leave available to study or volunteer, an enhance parental leave policy, and the opportunity to take a sabbatical.  

  About the role  

  This role focuses on scaling CARAS’s unrestricted income portfolio, building CARAS’s support base to sustainably increase our income. Working closely with the Head of Development and Impact, this will include:  

• Planning and executing individual campaigns and appeals, including our annual Big Give campaign. 

• Developing a powerful case for support, articulating our work, its impact and the impact donors have. 

• Writing donor communications 

• Developing and delivering effective donor stewardship and retention journeys to retain donors and maximise support. 

• Identifying and cultivating relationships with our local community, building new partnerships with businesses and individuals to unlock giving opportunities. 

• Inspiring an exciting range of community fundraising campaigns run by our supporters, providing help and guidance where necessary. 

• Running fundraising events, bringing program teams and community members together with supporters to bring our work to life. 

• Monitoring the performance and measure critically against targets. 

• Undertaking research to understand who are supports are, their motivations to give, and plan engagement strategies. 

• Managing a donor database. 

The successful candidate will need to be able to work in Tooting for face-to-face meetings.  

Person specification  

Essential criteria:  

• Experience successfully managing income streams to grow revenue and deliver results against agreed targets 

 • Excellent communication skills and experience in relationship management

• Excellent copywriting, creative and proofreading skills

• Experience reviewing and evaluating data, pulling out trends to inform future work • Experience monitoring and operating within agreed budgets

• Excellent organisation and administrative skills

• Excellent attention to detail 

 • Excellent IT Skills

• Ability to be self-motivated, manage own work and work as part of a team

• Commitment to the mission and values of the organisation

• Willingness to learn about issues facing refugees and asylum seekers 

 Desirable: 

• Experience or knowledge of issues facing refugee and asylum-seeker groups 

• Experience working with refugee and asylum seeker groups 

• Experience working on individual giving within the charity sector 

• Experience developing donor stewardship and retention strategies 

• Experience building CSR partnerships 

• Knowledge of one or more community languages (including but not limited to Arabic, Somali, Tigrinya, Amharic, Pashto, Dari, Farsi and Kurdish) 

• Experience managing donor databases 

We are particularly interested in receiving applications from individuals with lived experience of the asylum system, whether in the UK or elsewhere. 

Please submit your completed application form by 9am on the 15nd of July 2024.  Complete all sections and include examples where possible. Your examples can include your own lived experience, volunteering roles, education and previous employment.   

  Interviews will take place on Monday 22nd July. Interviews will be in person, hosted at our premises in Tooting, South London.  

About the role
This is a senior role working across the whole Charity, tasked with growing public awareness and support for Clatterbridge Cancer Charity. Leading on marketing, PR, brand and design, this role will manage relations with media, stakeholders, supporters and the wider public, creating and delivering engaging campaigns, generating support for the Charity, demonstrating impact and increasing income generation.

This is an exciting time to join the Charity as it moves to the next stage in its growth. As part of a busy and ambitious team, this role would suit an experienced, proactive and creative individual with a talent for storytelling and a knowledge of data-driven marketing.

You’ll have strong commercial knowledge, with the ability to apply this to the Charity sector; adding value to our existing fundraising activities and impact reporting.   

Key responsibilities include:

• Create and deliver a comprehensive marketing & public relations strategy for the Charity to increase levels of awareness, reaching and engaging audiences.
• Build brand awareness, promote income generation and communicate activities and impact.
• Identify, create and maximise press, PR and marketing opportunities for the Charity to achieve strong positive coverage in print, broadcast and online media.
• Utilise the full mix of communications and marketing tools, including media and public relations, internal communications, brand marketing, advertising, campaigns, direct marketing, digital and social media and production of materials
• Lead and give strategic marketing direction to the charity team, taking responsibility for all marketing activities within the charity to ensure consistent messaging
• Identify and develop key relationships with journalists and influencers across a broad range of media
• Lead, manage and plan key Charity marketing and communications initiatives such as the annual Glow Green Night Walk and Annual Ball.
• Be responsible for brand management, ensuring consistency across all internal and external communications and adherence to brand and corporate identity guidelines.
• Oversee the design, production and dissemination of marketing and communications collateral, as required including annual reports and impact statements.

About the Charity

Clatterbridge Cancer Charity is an independent Charity, dedicated to supporting patients and research at The Clatterbridge Cancer Centre - one of the UK’s leading cancer hospitals.

It’s thanks to our supporters that we can achieve so much for people with cancer across Merseyside and Cheshire, which may not be possible through NHS funding alone.

This includes fund life-saving research to shape cancer care for generations to come, investing in leading technology that drive better outcomes for people with cancer, enhancing the patient environment to support health & wellbeing and enabling innovations in care for every patient, every day.

Hours: 37.5 hours per week
Location: Hybrid working with base office at The Spine Building, Paddington Village, Liverpool L7 3FA
Closing Date: 19 July 2024
Interview Date: 23 July 2024

Flexible / Hybrid Working Available

We are looking for a keen, enthusiastic, self-motivated person who is willing to work hard and be part of an already successful team. Formal learning or training in fundraising and fundraising methodologies is desirable. Demonstrating a successful track record in fundraising is essential.

You will be interested in making a difference both within the workplace and within the community we serve. You should be a good team player but at the same time be able to work on your own initiative. The quality of service we offer is of a very high standard and must be always maintained.

Successful applicants will benefit from a full induction programme and support, excellent working environment and the opportunity to join an organisation that is making a difference to its local and wider community. 

Senior Fundraiser

Friends of Ibba Girls School, South Sudan (UK charity number 1146220)

Friends of Ibba Girls School, South Sudan (FIGS), was established in 2011 in response to a specific request from local community leaders to help them build and develop a girls’ residential school in South Sudan.  Ibba Girls Boarding School (IGBS) now educates 360 primary and secondary school girls from across the whole of Western Equatoria State and employs 40 staff (teachers, matrons, cooks and other support staff). The school is on a large, green campus and provides not only high-quality teaching but a visible demonstration of the benefits of school education in South Sudan, where most girls leave school before the end of primary and very few achieve secondary qualifications.  FIGS is a relatively small organization but it is making a substantial impact by providing a model of good quality girls’ schooling across South Sudan.

FIGS has achieved notable successes – the school which opened in 2014, initially with 40 girls, has now reached its full size of 360 girls, with excellent exam results and has reduced dropout from school. It is nurturing empowered women who can exercise leadership locally and nationally for this newly independent nation. FIGS works closely with the experienced and widely-acclaimed Windle Trust International, who provide technical financial and organizational support to the school in South Sudan. 

FIGS has raised about £4 million over the last 10 years, particularly through relational fundraising.  Running costs for a boarding school in South Sudan are around £ 1/3 million each year, so fundraising is a key task for FIGS.

This is a brilliant opportunity for an experienced fundraiser with a strong and demonstrable track record to play a crucial role in expanding the donor base of FIGS, while sustaining and engaging the large network of existing supporters and donors.  You will lead the fundraising work and will use your skills across a wide range of fundraising functions, including expanding the number and range of individuals, corporates, philanthropists, schools, churches, legacies and trusts. 

We need the help of a talented individual to implement FIGS’ fundraising strategy and action plan, working with those Trustees who are able to give some time to fundraising and with solid help from a part-time fundraising consultant.  There is plenty to enjoy in the varied work, where one can see visible results in the impact it has on the school, its students and staff, parents and communities across Western Equatoria State and across the nation of South Sudan.

The post can be undertaken on a full-time or part-time basis (where part-time is at least 3 days a week).  It will be on a self-employed consultancy basis.  Hours can be flexible by arrangement. The person will work mainly from home, liaising online with Trustees and others, but some travel to events in London and elsewhere will be needed on an occasional basis. We are looking for someone to start as soon as mutually convenient. A contract will be one year in the first instance, and can be renewed subject to satisfactory performance.  The remuneration as a self-employed person is in the range of £35-42K dependent on track record and experience (or pro rata). 

Key responsibilities

· To support the delivery of the fundraising plan, achieving or exceeding targets and KPIs, both financial and non-financial as agreed with the Chair of FIGS Trustees and Chair of its fundraising group.

· To identify and generate new fundraising opportunities, from the corporate and philanthropic sectors, as well as from organizations, groups and individuals

· To widen the existing network of donors, based on relationship development and management and engagement with existing supporters and donors, and creating new opportunities

· To generate a pipeline of activities across a range of fund-raising streams

· Develop strong relationships with all external stakeholders. 

· Produce progress reports for FIGS Trustees about fundraising in relation to targets and budget and make recommendations for future streams of work.

· Attend key fundraising and supporter events to generate significant income, support and profile.

· Be an ambassador for FIGS.

· Ensure fundraising activities are in line with FIGS’ values and policies, relevant legislation and the Fundraising Regulator Code of Practice. 

We are committed to equality, diversity and inclusion, and welcome applications from a wide range of identities and backgrounds.
 

Location: Home based with travel throughout the South East
Job Type: Full time, 37.5 hours per week
Contract Type: Permanent
Salary: c.£30,000
Benefits: Generous annual leave allowance, salary exchange pension scheme, life assurance, occupational sick pay, dog friendly offices.

Closing date: 07-07-2024

Are you a talented fundraiser who is motivated by bringing communities together to help change lives? This could be the role for you!

Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing.

To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a Community Engagement Officer to join our dedicated Fundraising team.

This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.

What you will do:

A vital role in our Fundraising team, you will be working with individuals, organisations, schools, and small businesses in the local areas across the southern region to raise income and awareness for the charity. You will recruit, manage, and inspire fundraising volunteers to support us to raise much-needed funds. You will be passionate about stewarding existing relationships and cultivating new ones, ensuring an outstanding donor experience. Taking a proactive approach will be key to showcasing our work and charitable goals.

What we are looking for:

• Proven experience of effectively managing relationships across a range of audiences.
• Experience of planning and running events.
• Ability to create and support the development of new campaigns, initiatives and strategic plans.
• Ability to manage a varied workload with initiative to prioritise.
• Excellent organisational and time management skills.
• Excellent interpersonal and public speaking skills with the ability to engage and inspire.
• Experience of creating, forecasting, and monitoring budgets to deliver against income and expenditure targets.
• Ability to write reports and evaluations using data.
• Proficiency in Microsoft Office applications.
• Experience in recording and maintaining information on a database.
• Ideally, you will have experience in community fundraising or events management, with a successful track record in raising and securing income from a diverse range of funding streams. Experience of using Salesforce, supervising/managing people and up to date knowledge of fundraising regulations/legislation will be advantageous but not essential.
• Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.

We can offer you:

• Generous annual leave allowance.
• Salary exchange ('smart') pension scheme.
• Charity sick pay.
• Life assurance scheme.
• Wellbeing portal.

This role benefits from home-based working; regular travel throughout the southern region is essential to meet with our donors, beneficiaries, colleagues and other stakeholders. You must have a full UK driving licence and ability to travel in line with the requirements of the role (where applicable business travel will be claimable expenses). We will provide a laptop and mobile phone for use in the role.

If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Please be aware that we reserve the right to close this advert ahead of the closing date should we find a suitable candidate before this date. Please be assured that we contact all of our candidates on the outcome of their application, this may take longer if we receive high volumes of applications.

1st Interview: 12th July 2024, online.
2nd Interview: 19th July 2024, in person (location tbc).

We recognise the benefit of diverse experiences, and therefore welcome and encourage applications from all sections of the community. We are a disability confident committed employer.

You may also have experience in the following:, Engagement Support Specialist, Donor Relations Representative, Supporter Care Officer, Community Engagement Associate, Fundraising Support Executive, Donor Engagement Specialist, Supporter Liaison Officer, Client Experience Associate, Donor Interaction Coordinator, Fundraising Support Assistant, Community Outreach Officer, Supporter Relationship Coordinator, Engagement and Support Assistant, etc.

REF-214 698

The Role

Working across both Social Mind and Social Sync as a Customer Success Manager you will play a pivotal role in ensuring our non-profit clients succeed in their digital fundraising endeavours.

You will oversee the complete lifecycle of client engagement, from onboarding to support and retention, ensuring they fully leverage our platform's capabilities and agency expertise.

You will act as a strategic advisor, guiding clients through their journey with Social Mind and helping them optimise their campaigns for maximum impact.

Your role will involve proactive communication, strategic planning, and collaboration with internal teams to deliver exceptional client experiences building long term relationships.

Background

Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.

Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.

We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys and we unlock the supporter’s potential with meaningful insights.

Key Responsibilities

• Client Relationship Management:
  • Work closely with Growth team to deliver smooth and effective handover milestones to ensure ongoing client confidence.
  • Build and nurture strong relationships with key stakeholders at non-profit organisations, understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
  • Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback and identify opportunities to increase value and reduce churn across Social Mind and Social Sync.
  • Explore different ways in which clients may benefit from new agency services as our offer diversifies in line with market trends and demands.
• Onboarding and Adoption:
  • Ensure client satisfaction by keeping internal teams well briefed to successfully deliver agreed client requirements to a high standard and on time.
  • Collaborate cross functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
  • Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
• Success Planning and Outcomes:
  • Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
  • Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and agency offering.
  • Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Development teams to drive enhancements that meet client needs.
  • Identify potential risks and opportunities for upsell, working closely with internal teams to address concerns and explore growth possibilities.

Skills and Knowledge

• Strong knowledge and understanding of non-profit fundraising, particularly social and digital fundraising.
• Experience with managing multi-channel campaigns and understanding campaign lifecycle from planning to post-campaign analysis.
• Excellent communication and presentation skills, capable of managing complex stakeholder interactions and inspiring action through data and case studies.
• Tech-savvy, with a strong interest in learning about our platform and the ability to provide technical guidance to clients.
• Positive, enthusiastic team player with a collaborative approach and a drive for continuous improvement.
• Experience in the non-profit sector is desirable, with a passion for supporting charitable causes and driving meaningful change.
• Experience in a Customer Success or Account Management role is desirable, ideally within the non-profit sector or a B2B SaaS environment.

Job description and person specification

Salary: £27,291 - £31,974 FTE (depending on skills and experience)

Contract: Permanent, Part-time (28 hours per week)

Reporting to: Head of Finance, Training, and Operations

Reports from: People and Culture Officer, IT and Data Officer

Location: Sevenoaks Wellbeing Centre, with flexible working options including part-time remote work.

About West Kent Mind
West Kent Mind enriches lives through better mental health by offering support to get well, stay well, and thrive. As an ambitious, award-winning organisation and a proud member of the Mind federation, we value collaboration, partnership, creativity, and growth. Working with us means engaging in projects that positively impact people's lives, fostering personal growth, and finding satisfaction in the work accomplished. You will be surrounded by supportive individuals committed to making a difference, which can instill a sense of purpose and determination.

About the Role
As our Operations Lead, you will work closely with the Head of Finance, Training, and Operations to ensure smooth daily operations. You will oversee the day-to-day operational flow of the office, ensuring West Kent Mind runs efficiently and effectively.

Who You Are
Your experience can be paid or voluntary, full or part-time, in the UK or overseas.

• Project Management: Demonstrable project management experience and transferable skills to support others.
• Data Presentation: Ability to understand and present data effectively through reports and presentations.
• Process-Driven: Committed to delivering efficiency, consistency, and quality, optimising our charity resources.
• Tech-Savvy: Adaptable and willing to learn new systems and software in a modern office environment.
• Operational Advocate: Passionate about the importance of effective and efficient operational support.

What You Will Offer Us

• Sector Experience: Experience in a small organisation, with a focus on developing and delivering impactful operational support.
• Operational Support: Familiarity with providing high-quality support in a busy and varied environment.
• Efficiency: A knack for creating order and being the first point of contact for colleagues.
• Proactive Attitude: Eager and ready to tackle any task with a willing attitude.
• Microsoft Office Proficiency: Competent in using Microsoft Office Suite, especially Word, PowerPoint, Outlook, and Excel.
• Communication Skills: Strong communicator, both face-to-face and in writing.
• Team Supervision: Some experience in supervising, coaching, and developing team members.

Key Responsibilities

• Operational Expertise: Serve as the go-to expert for building and internal processes, supporting colleagues in their daily work.
• Health and Safety Compliance: Oversee Health and Safety, including annual inspections, policy development, training, and risk assessments.
• Contingency Planning: Maintain plans and registers to address potential risks and safeguard assets.
• Team Supervision: Supervise the People and Culture Officer and IT and Data Officer, maintaining standard operating procedures.
• Administrative Support: Assist with operational administrative support, contract management, and developing ad hoc projects.

Adopting Our Fundraising Culture

West Kent Mind values a fundraising culture where all staff, volunteers, and trustees contribute to fundraising efforts. Whether securing funding for your area, writing thank-you notes to donors, or creating testimonials for grant applications, everyone is expected to embrace this ethos.

Benefits
Passionate Team: Work with a dedicated team making a positive impact.
Holidays: 23 days a year, increasing with service up to 30 days, plus bank holidays. Additional three days between Christmas and New Year (pro-rata for part-time).
Learning: Opportunities for coaching, training, and professional development, including free Mental Health First Aid training.
Pension: Auto-enrollment in our pension scheme with a 3% salary contribution.
Employee Assistance Programme: Access to confidential advice, counseling, and online tools.

Application Process
Please refer to our website and the attached documents for the job description and person specification.

For informal discussions, contact us via the website. Send a current CV and a statement (no more than 2 sides of A4) evidencing how you meet the points under ‘Who you are’ and ‘What you will offer us’.

Due to application volume, we may not acknowledge every application.

Please complete an Equality & Diversity monitoring form on our website. This information is processed anonymously.

Interviews are scheduled for 22 and 23 July 2024. Shortlisted candidates will be notified by 17 July 2024.

Please note: You must provide evidence of the right to live and work in the UK without restrictions for this role. We cannot sponsor visas.

We look forward to receiving your application.

The Vacancy

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 40 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. In the UK, IRW has a partner whose main role is to raise funds, raise awareness, carry out advocacy and support domestic programmes: this partner is called Islamic Relief UK (IRUK).

Islamic Relief UK (IRUK) is actively recruiting for the position of ‘Community Fundraising Officer – London & South’ to be based from its Whitechapel Office, London. The organisation is currently operating to a hybrid working model.

The purpose of the role is to support the Regional Community Fundraising Manager in fulfilling the organisational objectives of developing and optimising on community fundraising and volunteer initiatives.

The successful candidate must have:

• Experience in establishing and developing relationships with key stakeholders
• Experience in project coordination i.e. events and campaigns 
• Experience of organising and supervising events
• Experience of recruiting, managing and developing volunteers
• Experience in motivating and managing volunteers
• Experience in professional fundraising  
• Full UK Driving license 
• Knowledge and understanding of the local region and community
• To prioritise and work well under the pressure of a busy environment 
• To take a collaborate approach with a strong sense of teamwork and willingness to work with colleagues cross organisationally in support of wider objectives
• Well-developed interpersonal skills, with the ability to communicate effectively both verbally and in writing as well as build relationships with people of all backgrounds, levels and settings
• Excellent presentation skills
• Strong motivation and empathy towards the aims and objectives of the organisation
• Proven ability to work on own initiative and to tight deadlines, prioritising a variety of important and urgent, but diverse tasks
• Excellent administrative and organisational skills, with high standards of computer literacy including MS office packages. 
• Numerical skills and the ability to work accurately under pressure and pay attention to detail
• Ability to prioritise and plan work, set and achieve deadlines, establish and maintain monitoring systems etc.
• Ability to represent Islamic Relief in a wide range of situations
• Good understanding of international development and humanitarian work
• Good understanding of the Fundraising sector, standards, practises and frameworks.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place in mid-late July 2024.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• criminal records check
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Job Title:
Event Manager of The Lady Garden Foundation

Job Title: 

The Lady Garden Foundation is a national charity, founded in 2014, which aims to raise funds and improve  awareness of the 5 gynaecological cancers (Ovarian, Cervical, Womb (Uterine), Vulval and Vaginal).

Job Summary:  
The position of Event Manager is a central role within the Foundation, not only driving the Foundation forward in both fundraising and keeping the cogs turning in all aspects from administrative detail to event organisation. 

This role is unique, from the breadth of responsibilities to the ownership it allows for an individual. 

Responsibilities and Duties:

• Leading development, delivery and execution of the LGF events programme, consisting of already established major donor events and a focus on improving the range of events for a wide general audience that maximises fundraising and drives supporter engagement.

• Develop and maintain strong relationships with event co-founders, committee members, stakeholders and high net worth individuals to maximise income and secure continued committed support.

• To closely work with the relevant events production agency to ensure the smooth running of events e.g. ensuring dietaries are collected, managing event budget inline with sponsorship.

• Responsible for all major donor relationship management.

• Responsible for day-to-day internal fundraising tasks, ensuring gift aid claims are up to date etc…

• Aiding co-founders and committee members with event sponsorship bids and presentations.

• Main LGF contact for event sponsors, includes ensuring contractual agreements are met, generally keeping them informed and happy with the partnership.

• PR- oversee the activities of our pro bono PR team from an events perspective.

• Lead, coach and work closely with the Events and Fundraising Executive to enable them to take on responsibilities for smaller events and manage tasks within the events. 

• General Event Management - Overseeing the organisation of the event, managing invites and RSVP’s, ticket payments where necessary, event sponsors

• Database management (Donorfy)

• Awareness of key health issues and updates in the gynae arena 

• Awareness of activity from other charities within the sector

Experience, Qualifications and Skills:

• At least 2 years of events management experience with a charity or fundraising organisation.

• Incredibly organised

• Ability to work in a very fast paced environment

• Confident and outgoing

• Ability to manage multiple activities at one time including direction from multiple individuals

• A passion for the cause of the Foundation

• Microsoft Office- Competent

• A good understanding of the charity landscape including Fundraising Regulations 

• Effective diary management including your own

• An understanding of women’s health issues and the gynae landscape including the 5 cancers, periods, menopause and reproductive rights. 

• Xero accounting software- not essential but helpful

• Donorfy database software - not essential but helpful

Salary: 28,000 - 30,000 (depending on experience)

Hours: 9am-6pm, Monday-Friday

Location:  Fitzrovia, London

Environment: The Lady Garden Foundation’s office is based within a communications agency- a lively and animated working environment. 

Are you a dynamic relationship builder with a passion for making a real impact? Join us as a Partnerships Fundraiser and be part of the team at a leading children's charity.

Salary: £28,337 - £31,485 (depending on experience) plus £3,366 London weighting if applicable
Location: London (hybrid working - minimum one day per week in the London office)
Contract Type: 13-month fixed-term maternity cover

Your Role as a Partnerships Fundraiser

As a Partnerships Fundraiser, you will be at the heart of our mission, working directly with two of our volunteer fundraising boards. These boards are comprised of influential, high-profile individuals who leverage their networks to secure significant funding. You will manage and develop key relationships, ensuring maximum income generation through corporate partnerships, major gifts, and collaborative events.

Key Responsibilities:

• Collaborate with board members to secure new supporters and corporate partnership opportunities
• Manage a portfolio of high-value donors, providing excellent stewardship to maximise long-term income
• Work with Senior Partnerships Managers to identify and secure new fundraising partnerships
• Coordinate with various teams within the organisation to enhance fundraising efforts

What We're Looking For:

• Exceptional relationship management skills with the ability to engage and inspire high-value supporters
• Strong project management abilities, including meticulous planning and attention to detail
• Commercial acumen to identify mutually beneficial opportunities
• Excellent written and verbal communication skills
• Self-motivated, proactive, and highly organised

What's Unique About This Role?

You'll be joining a unique team that has achieved notable successes with partnerships including Chanel, Legal and General, and Jo Malone London. You'll have the opportunity to work on innovative projects such as exclusive movie preview clubs and industry sports days, making a significant impact in the fundraising landscape.

Why Work With Us?

• Engage with passionate C-suite executives and influential supporters
• Gain comprehensive fundraising experience across diverse sectors
• Enjoy a supportive and collaborative team culture with opportunities for personal and professional growth

Ready to Make a Difference?

Join us as a Partnerships Fundraiser and be part of a team that cares deeply about the cause and each other. Apply now, to discover how you can contribute to meaningful change and support millions of young lives. Your journey to make a difference starts here.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Lingen Davies Cancer Fund exists to enhance cancer services and improve lives in Shropshire, Telford & Wrekin, and Mid Wales. Founded in 1979, with the aim of bringing cancer services to Shropshire for the first time, our work is now focused in three key areas: cancer prevention and early diagnosis, excellent treatment delivered locally, and living well with and beyond cancer.

Two of our Fundraising Team have recently departed for exciting new projects, and we have taken this opportunity to create some different posts within the team. We really value our relationships with businesses and major donors around the region, and we are very pleased to be recruiting to this role, which will build capacity and focus in this area.

Our Relationship Fundraiser will work closely with colleagues across the charity to deliver excellent supporter care and stewardship, building long term relationships for Lingen Davies Cancer Fund. Attending a range of community events and networking opportunities to act as the face of the charity, including delivery of presentations, and to raise our profile across the region.

You will be responsible for maintaining and growing relationships with local businesses, and ensuring excellent stewardship of our donors, especially those giving larger philanthropic contributions.

You will also take the lead on our Friends of Lingen Davies scheme for regular donors, ensuring they are kept informed and engaged, and building their numbers.

You will work with colleagues to develop the use of our CRM system and apply data analysis to support delivery of the role, and to develop future plans and direction. You will be self-managing, motivated, have excellent interpersonal skills and be computer savvy!

We will consider candidates looking for either full time (37.5 hours) or 0.8FTE (30 hours) for this role. There will be work outside of office hours where TOIL will be occurred. 

This role is home-based within regular commutable distance to London and the Southeast 

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

The Philanthropy and Partnerships Officer will be an adaptable people person, capable of developing meaningful and positive relationships with a variety of supporters and organisations. They will have excellent attention to detail and be comfortable learning and utilising data systems to inform donor outreach. They will seek to build successful and collaborative relationships within the Philanthropy and Partnerships team and the wider Major Giving and Partnerships team in addition to other internal stakeholders.

Principal duties include: 

• Proactively cultivate and steward current, prospective and lapsed mid-value individuals and organisations to develop relationships, deepen connections, and secure mid-donor income.
• Work with the Philanthropy and Partnerships Manager to further develop and implement the mid-value giving strategy.
• Direct outreach communications including phone, email, letter, and face-to-face meetings with a large number of different mid-value supporters and prospects.
• Ensure useful, accurate and clear record keeping on the fundraising CRM (Salesforce) to allow us to identify connections and build our networks.
• Use multiple web-based data platforms to identify prospects, opportunities and trends as well as accurate reporting and analysis.
• Contribute creative and innovative ideas for developing and improving our mid-value donor journeys.
• Assist the organisation and delivery of events for the wider Major Giving and Partnerships team as required.
• Promote Sponsor a School (SAS) as a key product for mid-value givers and ensure SAS supporters have an excellent donor experience with Mary’s Meals.
• Contribute to income and expenditure budgets and forecasts.
• Collaborate with other teams including Supporter Care, Marketing and the Grassroots team to ensure high-quality stewardship and acquisition of mid-value donors.
• Be prepared to act as an ambassador for Mary’s Meals at public and Mary’s Meals organised events, and to deliver pitches, speeches or presentations to a wide range of audiences.
• Travel as required to meet supporters or attend events.

Please see the recruitment pack for full list of duties and further information by selecting the Charity Job apply button.