Front Office Manager Jobs in BR2 9BZ

Turn your back on dull statutory audit assignments and take your audit skills global, into a truly rewarding and challenging new sector, where your work is critical to the success of NGO development projects.

Our partner is providing essential assurance services to a number of large institutions around the world, this specialist team works closely with global clients such as UNICEF, The Gates Foundaton & The World Bank – delivering and managing international development grant-funded programmes. This long established, diverse and multi-lingual team are global leaders in this field

This role is on the frontline of this globally focussed department travelling internationally, meeting clients, colleagues and auditees. Leading meetings, leading audit teams, writing audit reports. Representing the department in person in front of multiple partners and stakeholders. Contributing to the success of critical development projects worldwide - focused on public healthcare, education, disease prevention, and conservation across the developing world. The role offers travel experiences (post pandemic) that very few other roles can match. You will

• Prepare a tailored plan for all assignments based on a good understanding of the terms of reference and the applicable contractual conditions
• Lead opening meetings with clients and auditees and present the audit findings clearly and credibly at closing meetings
• Lead assignment fieldwork teams, including locally based staff, on overseas assignments, or work alone
• Demonstrate the ability to identify issues and areas of non-compliance on an assignment and write them up as findings in a detailed, precise and clear way in the assignment report
• Be able to work to tight deadlines and manage time effectively
• Be prepared to be out of the office on international assignments for up to 40% of the time*

Key skills required..

• A genuine interest in International Development and making a difference.
• A love of international travel, preferably with experience of working or volunteering internationally
• A second language, especially French, Spanish, German, Portuguese and Arabic
• A professional accountancy qualification (ACA / ACCA / CIMA or equivalent)
• An ability to communicate in a professional, constructive and respectful manner
• A proven track record in audit work

"A fantastic way to break into the International Development sector"

Normal working hours 9.30 to 5.30

8.5% pension contribution after successful completion of probation period

About us

We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.

While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.

Why we need you

We aim to run a service that is accessible to all. A core part of achieving this objective is that at least one of our two offices is open to members of the public five days a week. Everyone is welcome to come in, find out about our services and how to contact us for advice.

You’ll be a key member of the reception team, responsible for greeting and booking in clients who have pre-arranged appointments, and assisting members of the public to understand how to engage with our services.

You’ll work with volunteers who are on hand to provide basic information, or signpost to other services where appropriate. When a client’s situation is more complex and full advice is required, you and the volunteers can show members of the public how to contact our Adviceline service. We also have some capacity to help people who are in need of urgent support on the day.

The reception is a busy, fast-paced and interesting place to work, the role can be richly rewarding for the right candidate.

Why you should join us

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and helping to protect our communities from hardship, poverty and crisis.

We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.

Our commitment to EDI

We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.

Business Development Coordinator (Maternity Leave Cover)

ABOUT US

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People is an independent charity that relies on donations.

THE IMPACT YOU WILL HAVE

Missing People’s Business Development team works to improve the response to missing children, missing adults, and their families, through innovative services, training and consultancy projects. We work with police, local authority leads and front-line local authority practitioners, Health, Education, and the voluntary sector. In this role, you will be responsible for coordinating the delivery of projects and supporting with bids and funding applications. You will also play a key role in promoting the team’s work. You will be confident at communicating with a wide range of professionals and senior representatives of organisations who commission our services. You will be involved in training and delivering presentations to the police and social workers among other people on topics such as missing children and adults.

Would you like to use your organisational and project coordination skills and your engaging training and presentation style to have an impact on the experiences missing people and their families have with agencies such as police and social services?

This is a varied role which involves:

• Project coordination and support
• Co-ordinate projects, including training, conferences and consultancy projects, ensuring they are delivered on time, and meet the needs of commissioners.
• Review and analyse police and partner agencies’ data and documents relating to missing persons to support our consultancy and training work.
• Event coordination and support
• Organise events (such as conferences or training events) to ensure relevant staff, speakers, venue, technology and logistics are in place and manage event bookings.
• Deliver training, presentations or events to multi-agency professionals such as police and social workers.
• Business Development Team support
• Provide administrative support to project leads in our Business Development Team.
• Respond to and direct enquiries from professionals and commissioners.
• Create or edit promotional content, business documentation and PowerPoint slides in our house style.
• Research funding opportunities and help write bids and funding application.

ABOUT YOU

You will need to have experience of:

• working in a project support or coordination role.
• organising events (for example conferences or training events);
• delivering training or presentations to external audiences.
• providing administrative / business support to a busy team.

You will also need:

• Project support skills: ability to support project managers from beginning to end of projects and support multiple projects simultaneously.
• Strong organisational skills, and able to prioritise competing tasks.
• Good numerical and spreadsheet skills, able to monitor budgets and spending.
• Strong interpersonal skills, building good relationships with internal colleagues and external partners.

WHY WORK FOR MISSING PEOPLE?

Would you like to work for a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK? Missing People is a friendly and supportive place to work. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners.
For further details, please see attached job description/person specification and letter to applicants.

How to Apply

Please include your CV and a Supporting Statement that demonstrates how you are a good fit for this role.

Closing date: 23:59 on 26th November 2024. We reserve the right to close the vacancy early in the event of a very large number of applications, so Apply Now!

Interviews: 3rd or 4th December 2024

Location: Mortlake, South West London (flexible working considered)
Job Type: Full time (35 hours per week) or Part time (from 25 hours per week)
Contract Type: Fixed term maternity leave cover role until 31st December 2025.
Salary: £29,000 per annum (or pro rata if part time)
Benefits: Missing People is 14th on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2019 and offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service*• Company pension contribution• Life insurance (3 x salary) *• Employee Assistance Programme (EAP) including 24/7 support helpline• Interest-free Season Ticket Loans*• Additional maternity pay and leave*• Additional paternity pay*• Additional sick pay*• *available after probation period passed

You may also experience in the following: Project Support, Project Assistant, Project Coordinator, Project Administrator, Project Management Business Support Administrator, Office Assistant, Administrator, Business Support Officer, Administration, Office Administrator, Admin Assistant, Team Administrator. Business Administrator, Administration Officer, Business support coordinator etc

REF-217 933

Prospectus is delighted to support our client as they seek to appoint a permanent Head of Grants to their small team. The position can be offered on a full-time or part-time basis (4 days a week), on a hybrid contract, with 4 days a week in the London office (3 days if part-time).

The organisation is a grant-making charity, established in 2020 by our founder with a vision to transform young people’s mental health support in the UK. The charity envisions a world where no young person is defined by their mental illness and where they have access to the right support at the right time.

The organisation invests in services and research that prevent and treat mental illness in young people, with a specific focus on the prevention and early intervention in anxiety and depression for 11–25-year-olds. They are interested in non-clinical approaches and building a stronger evidence base for what is effective. They want evidence to be translated into practice and believe in scaling solutions that are proven.

The trust awards grants of approximately £8 million a year. These grants support youth, mental health, and community charities working on the front line with young people, as well as universities and institutes researching better treatments for mental ill health and advocating for improvements.

As the Head of Grants, you will join a small team in a key strategic leadership position. The main purpose of the role is to develop and deliver the organisation's grants programme. Reporting to the Director and working closely with trustees, you will set the direction for grant activities and lead the team to both create new funding rounds and oversee the impact of the grants portfolio.

The organisation’s approach is to build long-term relationships with grantees – they want to develop both their competence and reputation as an expert funder. The Head of Grants will lead this effort to learn from grantees, listen to the needs of the sector, identify effective practices, and inform future funding activities.

This is a unique opportunity to join an organisation in the early years of its existence, to shape the organisation's grant-making process, and to make an impact in an area you are passionate about. Together with the Director and Head of Sector Engagement, this role will help lead the charity in building its reputation and impact in young people’s mental health.

The successful candidate will have significant grant-making and leadership experience, with a track record of setting the direction for grant-making and programme delivery. You will be an organised project leader with experience creating and improving processes in a small, growing organisation. You will be an empowering manager who sets direction clearly and has extensive experience managing relationships with advisors and board members.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of society. We invest in your journey as a candidate and are committed to supporting you throughout the application process. Should you require any assistance with your application, please do not hesitate to reach out to Matt at Prospectus.

To apply, please submit your CV in the first instance. If your experience is suitable, we will send you the full job description and arrange a call to brief you on the role.

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are seeking a Head of Communications and Marketing to lead on the charity's communications strategy.

The Head of Communications and Marketing is a strategically important post in the organisation with lead responsibility for overseeing communications, marketing and PR for the UK’s only national cleft lip and palate support charity. The role involves managing all aspects of internal and external communications including media relations, digital content and brand strategy. 

The role reports directly to the Chief Executive, is a member of the Senior Management Team and works closely with the CLAPA Board of Trustees to ensure that we maximise all opportunities to promote the work of the charity.  The post holder also has responsibility for the direct line management of the Communications and Marketing team.

How to Apply

Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.

Applications close: 9am on Monday 9th December 2024

Interviews – 1st stage: Thursday 12th December 2024

Interviews – 2nd stage: Tuesday 17th December 2024

Start date: As soon as possible – to be agreed

We have an exciting opportunity for an Independent Domestic Violence Advocate to join the team in London, working 37.5 hours a week. This is a hybrid role working both from home and our London office as well as travelling to meet clients.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Ongoing training & support with opportunities for career development & progression
* Clinical supervision and group reflective practice

About the role:

This role is based in Islington (plus any information about travel, hybrid working, flexible)

As an Independent Domestic Violence Advocate you will:

* Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.

* Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+

* Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

* To have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).

* Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.

* Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children

* Understand safeguarding issues, and the legal responsibilities surrounding these issues.

*Direct service delivery to victims of domestic abuse or other vulnerable people.

*Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.

*Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.