Front Office Manager Jobs in BR2 9BZ

We have an exciting opportunity to lead our experienced Merton IDVA team, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home, Merton Civic Centre and Victim Support Office near Old Street station.

Do you want to lead a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of domestic abuse survivors?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This is a hybrid role, working from home, the Merton Civic Centre with travel to the Victim Support office in Islington. As the Merton Domestic Abuse Service Manager, you will: -

• Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service's safeguarding framework.
• Manage a small case load focusing on high risk survivors of domestic abuse to provide, medium to long term service, based on thorough risk assessment and individual support and safety planning.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.
• Attend regular contract management meetings with the Merton Commisisoners
• Effectively manage and develop a high quality, innovative and pro-active domestic abuse team.

You will need:

• A passion for working with victim/survivors and a thorough understanding of gender based violence and abuse.
• A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact on men, women, children, families, and communities.
• Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard
• A track record of demonstrating and delivering a non-judgemental, anti-racist and anti-discriminatory approach to empowering victim/survivors of domestic abuse

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based dynamic Media and PR Manager to take the lead on media engagement and PR activities, helping to:

• build our brand profile in the UK
• raise awareness of the work we do.
• foster external relationships with journalists, potential ambassadors/advocates and others
• work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 
• pitch stories and interviews; and create content, campaigns and other materials, to secure media coverage 

If you are a proactive and motivated media and PR professional with a good understanding of global issues, looking for an exciting new challenge within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 7 January 2025, 9am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

ROLE PURPOSE

This role provides vital administrative support to the fundraising team, handling a range of tasks from donation processing and data management to coordinating team schedules and managing the giving inbox. The Fundraising Assistant plays a key role in ensuring smooth daily operations through effective record-keeping, accurate processing of cash and card donations, and organising essential materials and resources. Additionally, this position serves as a first point of contact for donors and supporters, delivering a warm and welcoming experience for all who call or visit the Welcome Office.

MAIN DUTIES & RESPONSIBILITIES

Administrative Support

• Donation Processing: Process and log all donations, including cash, card payments, and online donations. Ensure accurate coding and logging of donation information, especially during seasonal appeals, and support backlog processing as needed.

• Email and Inbox Management: Respond to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.

• Cash Handling and Banking: Arrange and oversee regular cash collections, maintain records in the safe, and support regular cash counting and banking to ensure accurate and secure handling of donations.

• Scheduling and Coordination: Support team scheduling needs, including coordinating departmental meetings, agendas, and any follow-up actions. Assist with booking and organising events as needed.

• General Office Support: Manage the distribution of collection tins and buckets, assist with inventory and stock checks for fundraising materials, and ensure an organised work environment for all fundraising resources.

• Additional Administrative Duties: Perform a variety of other administrative tasks to support the wider fundraising team, including preparing reports, maintaining organised files, and supporting volunteer coordination when required.

Supporter Engagement

• Act as the first point of contact for all donor enquiries through phone, email, and in-person interactions, ensuring a positive and engaging experience for all supporters.

• Process donations made in person, over the phone, and through other direct channels, and assist with maintaining a timely and personalised thank-you process for supporters.

• Help ensure that donors and supporters receive the necessary materials and information for a successful and enjoyable engagement with the charity. SGHC – Role Profile Page 2 of 2

Team Collaboration

• Provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.

• Work collaboratively with the fundraising and wider team to support ongoing needs, assisting with tasks across departments as needed to ensure smooth operations.

• Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.

• Any other duties as required by the needs of the organisation

Additional Information

• Hours: This is a part-time role of 22.5 hours per week. While the role is fully office-based, there is flexibility in how these hours can be scheduled, and they may be spread across 3, 4, or 5 days depending on preference.

• Location: This role is based in the Welcome Office, at St George’s Hospital, Tooting where the Fundraising Assistant will serve as a front-facing representative for the organisation. 

A world class drama school and educational charity, LAMDA – the London Academy of Music & Dramatic Art – delivers exceptional vocational training in the performing arts. LAMDA’s core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year.

The Role

We are looking for someone who is highly organised and approachable, who displays excellent communication and administration skills. The role requires working at pace and the ability to prioritise and work well under pressure.

With proven experience in a customer facing role and confidence in creating and building relationships, you will be empathetic and professional.

Hours of work: 25 hours per week (0.71 FTE), Monday to Friday between 8.30am to 1.30pm.

Application Process

For a full job description, please visit our website via the apply button.

We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format.

To apply, please complete:

• Application form together with the Equality and Diversity monitoring form
• All applications should address the following questions, and please attach a basic CV:

1. Tell us a little about yourself and why this position interests you
2. Tell us what experience you have had that means you meet the person specification outlined in the job description, include practical examples

To be considered for this role, please send the above information by email to the HR Department.

Closing date for applications: Midday on Friday 10 January 2025.

Interviews will be held w/c 13 January 2025.

We welcome applications from people of the global majority and those with disabilities, as these groups are under-represented at LAMDA.

We would like to hear from people whose situation, background and/or identity is currently under- supported across the arts and training sector and within our organisation. Including but not limited to people who are culturally and ethnically diverse and experience racism in our society, those with LGBTQ+ identities, neurodivergent and/or d/Deaf and disabled, and those with caring responsibilities and those who have experienced socio and economic barriers.

Registered Charity No: 312821.

Job Title: Services Manager

Salary:

• Full-time: £38,966 per annum
• Part-time: £23,380 per annum

Hours:
We are recruiting two Services Managers to manage different services within the organisation:

• Position 1: Full-time (35 hours/week)
• Position 2: Part-time (21 hours/week)

Work Location: Balham (London) 

Are you passionate about supporting and empowering unpaid Carers? 

Do you have experience of managing frontline services and staff? 

If so, this could be the job for you! 

This is a fantastic opportunity to join a dynamic team that provides a range of support services to unpaid Carers in Wandsworth. We require a motivated and proactive self-starter for this post.  

About The Role: 

As a member of the Senior Leadership Team (SLT), you will share collective responsibility for managing Wandsworth Carers’ Centre (WCC) services and delivering its strategic goals. 

You will manage a team of frontline support staff (currently 5) and the volunteers aligned with these staff / services, providing advocacy, referrals, and practical and emotional support to Carers through individual sessions, group work, training, and outreach activities. You will build and maintain partnerships and referral pathways with agencies that support Carers’ health and wellbeing, while also contributing to service improvement and growth to meet evolving needs.  

You will share responsibility for improving, developing and growing the services to ensure that they continue to effectively meet changing needs. This will include generating new ideas for services and projects and writing fundraising applications. 

Key Requirements Include: 

• Experience of delivering front line services and managing staff 

• Experience of developing service plans and project development 

• Outstanding organisational and communication skills, excellent IT skills and experience of report writing. 

• The successful applicant will be able to manage conflicting demands with tight deadlines and be a key team player. 

About Wandsworth Carers’ Centre: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring equity and inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre:   

Friendly team and working environment, some remote and office-based work, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.  

Interviews are scheduled to take place: 06 and 07 January 2025 

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. 

We are seeking an experienced and energetic finance professional to join St Margaret’s House (SMH). As Finance Manager, you will work independently to lead SMH’s day-to-day financial operations including budgeting, financial reporting and compliance, while also providing strategic insights to guide the charity’s long-term financial planning. You will report directly to the Executive Director (Co-CEO).

You will join an ambitious, values-led organisation that has a newly appointed leadership team in place, a highly skilled, dynamic multi-disciplinary staff team, network of volunteers, all supported by a motivated and engaged Board of Trustees.

SMH delivers a broad range of activities. An arts and wellbeing programme is delivered by a team of freelance practitioners, a busy café staffed by kitchen and front of house teams, a thriving charity shop, and multiple properties that are let to other organisations that provide their own services that support our community. SMH’s Finance Manager will be responsible for financial processes across all these areas of the charity’s activity.

SMH is looking for someone with a strong background in finance, ideally within the charity or non-profit sector, who is passionate about making a difference.

ROLE PURPOSE

The Trusts, Foundation and Corporate Partnerships Manager will play a critical role in maximising income for St George’s Hospital Charity through the development and management of relationships with trusts, foundations, and corporate partners. This position requires a can-do, proactive attitude in securing unrestricted and restricted philanthropic support for key projects, particularly our Time For a Change fundraising appeal that aims to raise £5m to transform our children’s wards at St George’s Hospital.

You will be responsible for growing restricted and unrestricted income through the development of strategic, long-term partnerships with Trusts and Foundations and Corporate Partners that provide a sustainable source of income. Working closely with Head of High Value and Director of Fundraising and Communications the postholder will be instrumental in developing a strong and realistic pipeline prospects and securing regular five-six figure gifts. You will maintain £1.2m income/year with ambitions to grow this income to £1.7m/year from Trusts and Foundations and Corporate Partnerships over the next 5 years and by 29/30. The ideal candidate will be proactive and solutions focussed. They will have a proven track record of philanthropy including relationship management, proposal writing, budget development and collaboration with internal teams to communicate impactful fundraising appeal

MAIN DUTIES & RESPONSIBILITIES

Fundraising Responsibilities

• Develop a strong and realistic pipeline of Trusts and Foundations and Corporate Partnerships that align with our strategic objectives and fundraising appeals.

• Be proactive and ambitious supporting the growth of our income across Trusts, Foundations and Corporate Partnerships from £1.2m/year to £1.7m/year over 5 years.

• Develop and manage a robust income portfolio, researching prospects, making approaches, building relationships and submitting compelling proposals and application to Trusts and Foundations and Corporates.

• Build project budgets from scratch.

• Create tailored stewardship opportunities for funders which effectively communicate the difference their support has made. To include face-to-face meetings, hospital visits, written reports/digests and attendance at relevant events to strengthen relationships and enhance donor engagement

• Provide regular progress reports to the Head of High Value and Director of Fundraising and Communications, highlighting milestones, KPIs, and potential risks to income generation.

Corporate Partnerships Management

• Contribute to and implement the strategy for securing new corporate partnerships while maintaining and enhancing relationships with existing partners to ensure ongoing support.

• Develop creative and impactful partnership pitches and proposals to attract new corporate sponsors.

• Oversee account management plans for existing corporate partners, programming stewardship events, ensuring that reporting is undertaken, engagement is sustained and opportunities for growth are identified and acted upon.

• Work closely with senior volunteers and stakeholders to develop new business leads and maximise partnership potential.

• Collaborate with the Community & Events Manager to leverage corporate opportunities, turning local engagements into larger partnerships.

Trusts and Foundations Management

• Build and maintain income from Trusts and Foundations using prospecting tools and desk-based research.

• Be proactive in approaches to Trusts and Foundations via phone and/or emails

• Develop creative and compelling approaches and applications that are tailored to charitable objectives of funders.

• Build project budgets and fundraising pipelines in line with funders requirements.

• Maintain and manage a calendar of activity for Trusts and Foundations to ensure we deliver an excellent level of stewardship including six-monthly updates and bespoke visits.

Research and Pipeline Management

• Conduct thorough research to identify and qualify potential funders across trusts, foundations, and corporate sectors, maintaining a dynamic philanthropy pipeline.

• Monitor and manage progress through the pipeline, ensuring that prospects are appropriately cultivated and that targets for each stage of the portfolio are met.

• Ensure compliance with fundraising regulations and data protection laws throughout the prospect research and relationship management processes.

General Duties

• Maintain accurate records of stakeholder communications in our Raiser’s Edge database and activities in line with data protection obligations and best practices.

• Work with Finance to reconcile income.

• Participate actively in team meetings and contribute to the overall objectives of the fundraising department.

• Working with the Head of High Value ensure our offer to partners is accurately reflected on our SGHC – Role Profile Page 3 of 3 website. This may include updating webpages.

• Supporting fundraising events.

• As and when required, provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.

• Engage in continuous professional development and participate in regular performance reviews. This is not an exhaustive list of tasks.

Duties may vary depending on Charity’s needs. Interviews will take place on Monday 13 January and be help in person

£57,000 per annum

Fixed term - 12 months (maternity cover)

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Public Relations Manager.

As a senior leader sitting within our Media Team, you will be responsible for leading the strategic thinking and delivery for UNICEF UK’s public fundraising media and communications work, including Soccer Aid for UNICEF.

You will manage high level external stakeholder relationships including funding partners, celebrity publicists, UK media, PR agencies and broadcast partners; and you will manage a small and talented PR team.

We are looking for someone ambitious, strategic and solutions focused. You are a team player and will be a skilled communicator adept at managing a complex range of stakeholders and getting things done!

Act now and visit the website via the apply button to apply online.

Closing date: 5pm, Thursday 9 January 2025.

Interview dates: First round: Wednesday 22 January 2025 (via MS Teams). Second round: Wednesday 29 January 2025 (in person at UUK offices).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your response and focuses on your actual skills that are relevant to this role. This benefits you because by giving you a greater chance of expressing your skills in this objective selection process.

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

As the People Systems Implementation Manager, you will lead the implementation project to replace our current people-related systems, including our ATS, LMS, and core HRIS. Working on a fixed term contract from Feb/March 2025 until December 2026, you will collaborate closely with a broader project team, including IT colleagues and subject matter experts, to ensure the new systems align with our policies and deliver a positive user experience.

St Mungo’s is embarking on an exciting transformational project to review and enhance our systems across the organisation. This project aims to improve our support for colleagues, enabling them to deliver the best possible service to our clients experiencing homelessness and to help end rough sleeping for good.

Key Responsibilities

• Lead the implementation of new HR systems, ensuring alignment with policies and efficient processes.
• Collaborate with IT colleagues and subject matter experts to deliver a positive user experience.
• Support continuous improvement in People processes and systems, including testing and integration.
• Work collaboratively with the Project Manager and Subject Matter Experts to create governance papers and communication materials
• Set up and manage the People Systems reporting suite.
• Deliver training for People Systems to colleagues and end-users.
• Keep stakeholders informed and involved throughout the project.
• Monitor and optimise the performance of the new HR system post-implementation.

About You 

You will have experience working as part of a People team, with experience in leading the successful planning and implementing of new systems and modernising practices to enhance HR and People services within a complex organisation. You will have the ability to quickly build positive relationships and work collaboratively to achieve shared objectives. Strong communication and influencing skills are essential, enabling you to build relationships with a variety of people across the organisation. Additionally, you will have:

• Experience of using People systems and processes, with a track record of continuous improvements.
• Strong project management skills and stakeholder engagement experience.
• Ability to evaluate and improve service delivery by implementing change.
• Experience of managing large data sets and creating reports.
• Excellent organisation and prioritisation skills.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to submit your CV and answer a few questions to demonstrate your suitability.

Closing date:  Wed 8 January 2025

Interviews: Thurs 16 or Fri 17 January 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

About Woman’s Trust

Domestic abuse has blighted women’s lives throughout history. We’ve been helping women in London recover from its effects since 1996. Our specialist counselling transforms the mental health and wellbeing of women who have suffered physical, emotional or sexual abuse, financial exploitation or coercive control, and we have assisted well over 15,000 people to date. Add your skills to our closely-knit all-female team and you can help thousands more on the road to recovery.

About the role

This is a newly created position at Woman’s Trust, reflecting the critical need for impactful insights and evaluation of our services. The Data Insights Manager will lead, motivate, and develop an efficient and dynamic insights team and will strategically work with the Service Delivery team to turn the data collected by Woman’s Trust into actionable insights, so that we can better support the women accessing our services.

This role will be responsible for the smooth running and development of reporting and analysis tools across Woman’s Trust, so that staff can use our internal service data to inform their ongoing work and decision making.

To ensure that Woman’s Trust is feeding data learnings into our organisational development and service reviews, the Data Insight Manager will ensure the team are asking the right questions, pick out trends in the data with distinct themes, challenge our staff to collect and report accurate data and help to evolve our data practices. The Data Insight Manager will create ways in which Woman’s Trust can utilise its data to improve and expand our services as well as undertaking relevant ad hoc research projects, both internal and external, to ensure Woman’s Trust is seen as a leader in its field in producing sector relevant reports, presentations and papers.

The Data Insight Manager will take ownership of concisely communicating insights from our data and research to both internal and external stakeholders in innovative and engaging ways. The role will deliver on Woman’s Trust’s strategic priorities with regards to service contracts, data, monitoring and evaluation. You will not only mentor and develop capacity within your own team but act as a data advocate, enhancing the relationship between the front-line workers Woman’s Trust’s work and the staff managing the contractual obligations.

Hours: Part-time, 28 hours per week (4 days).

Location: Based at Woman’s Trust’s office, Paddington, NW1/hybrid working.

Benefits 

• Flexible working
• 25 days' holiday (up to 5 days' maximum accrued after 5 year of service)
• Cycle to work scheme
• 3% pension contribution
• Employee Assistance Program (EAP)

The application pack including the job description and person specification can be downloaded below or from our website. 

To apply, please send your CV and a personal statement. 

In your email, please provide us with the details of two referees. We require their name, contact information (including email), and relationship to you. One of these should be from a current or previous employer. Referees will not be contacted until an offer of employment is made.

Closing date: 23:59 on 7th January 2025, however applications will be processed on a regular basis and successful candidates will be invited to an interview. 

Interviews will be held w/c 13th January 2025.

This post is open to female applicants only – the Equality Act 2010 pursuant to Schedule 9, Part 1 applies.

Glass Door Homeless Charity

London, Hybrid Home / Office  ( office in Fulham)  

£42,000 - £45,000 pa (depending on experience)

Full-time Permanent with 6 months’ probation

Are you an ambitious and passionate fundraiser seeking your next exciting challenge? We’re on the hunt for a Senior Fundraising Manager (Philanthropy)  to join our talented team. As part of an amazing organisation that truly values its people, you’ll have the opportunity to leverage your expertise in securing transformational support from major donors while championing an organisation that delivers crucial front line services to those experiencing or at risk of experiencing homelessness. We’re looking for someone who not only brings a proven track record in cultivating impactful donor relationships but also shares our enthusiasm and commitment to our mission. If you’re driven, energetic, and ready to make a tangible impact while working in a supportive environment, we’d love to hear from you!

Role Overview

As the Senior Fundraising Manager (Philanthropy) , you will play a pivotal role in driving our income growth strategy. You will manage a talented team, including the Corporate Fundraising Manager and Finance Assistant, while leading and growing our major donor income stream and overseeing our annual appeals programme.  This includes cultivating relationships, identifying new donor groups, and creating effective strategies to increase income from major donors, volunteers, and regular givers. You will also collaborate with trustees to leverage their networks for enhanced cultivation and solicitation opportunities.

Key Responsibilities

1. Major Donor Programme Development

• Develop and implement a cultivation strategy for major donors
• Identify new major donor groups and design a discovery, marketing, and cultivation plan to expand the donor base.
• Create tailored proposals and impactful engagement opportunities for major donors.

2. Annual fundraising appeals programme

• Oversee the development of our annual appeals programme  

3. Volunteer Donor Engagement

• Design and execute a volunteer cultivation strategy
• Build a pipeline of volunteer donors with personalised stewardship plans.

4. Donor Journey Optimisation

• Review and refresh the existing donor journey for major donors
• Enhance the regular giver donor journey with strategies to encourage increased giving

5. Trustee Network Engagement

• Create a plan for trustees to actively support cultivation efforts for major donors, volunteer donors, and new donor groups

6. Team Management and Leadership

• Lead and support the Corporate Fundraising Manager and Finance Assistant, setting clear objectives and providing professional development opportunities.
• Foster a collaborative and results-driven team culture.
• Oversee income targets and monitor fundraising progress across key areas.

7. Reporting and Evaluation

• Regularly evaluate and report on the effectiveness of fundraising strategies.
• Use data-driven insights to adapt strategies and identify new opportunities for growth.

Essential Experience

• Proven experience in major donor fundraising with a proven track record of growing income and securing 5/6 figure donations
• Strong skills in relationship building, stewardship, and donor engagement.
• Experience managing and developing a team to achieve ambitious goals.
• Ability to work effectively with trustees and senior stakeholders to leverage networks and drive income.
• Exceptional organisational and project management skills
• Strong analytical skills with the ability to evaluate fundraising performance and adapt strategies.

Personal Attributes

• A strategic thinker with the ability to innovate and inspire.
• Proactive, results-oriented, and committed to achieving ambitious targets.
• Empathetic and donor-centered, with a genuine passion for building meaningful relationships.
• A collaborative team player with excellent interpersonal skills.

Benefits

• Flexible working, Professional development opportunities, Pension, Healthcare, Holiday allowance (26 days rising to 30 per annum), Blue Light Card.
• The opportunity to make a significant impact in a growing and ambitious organisation.

Changing Lives supports people facing the most challenging of circumstances to make positive and lasting change in their lives.

Job Title

Corporate and Events Fundraising Manager (South)

Project

Fundraising

Band / Tier / Level

Band 6.1

Reporting to

Senior Fundraising Manager

Direct Reports

0

Location

London

Salary Band

£29,250 (plus London Weighting £4,250)

FTE / Working Hours

Full Time (37 hours per week)

Overall Role Purpose

Changing Lives is a national charity supporting over 15,000 people each year facing homelessness, domestic violence and abuse, long-term unemployment and those in recovery. It is an exciting time to join Changing Lives as we expand our operations into London. We are seeking an experienced, proactive and passionate Corporate and Events Fundraiser (South) to expand our small, but dynamic fundraising team.

The Corporate and Events Fundraising Manager (South) will develop and implement fundraising strategies to cultivate strong relationships with new corporate partners and organise high-impact fundraising events to increase awareness and income. The successful candidate will also support fundraising across Birmingham and Northamptonshire, where we have established front-line services.

The role offers flexible, hybrid working and will be based from one of our London services and remotely from home.

Key Activities

· Work with the Senior Fundraising Manager to review and implement the fundraising strategy for the South.

· Work closely with the Communications Team on projects, campaigns, appeals and events.

· Deliver a strategy to identify, recruit and retain new corporate donors, Charity of the Year partnerships, payroll giving, corporate sponsorship, and gifts in kind to maximise income and deliver against targets.

· Attend corporate networking events to develop leads.

· Undertake research into potential corporate partners, understanding their motivations and criteria for choosing Charity of the Year partnerships.

· Develop and manage a pipeline of suitable companies to approach.

· Develop cause-related marketing partnerships with corporates

· Deliver a high standard of account management to corporate partners through excellent stewardship, meetings, partnership agreements, reporting and sharing success.

· Collaborate with the Fundraising Team to promote relevant fundraising products, events, appeals and campaigns to new and potential corporate partners.

· Collaborate with the fundraising team to identify relevant products, events and campaigns that will be of interest to existing and potential corporate partners.

· Promote existing fundraising events to increase donor participation.  

· Build a portfolio of high-quality events to market to potential donors to increase engagement and income.

· Manage all aspects of event planning, including budgeting, logistics and marketing.

· Secure corporate sponsorships, raffle and auction items for events.

· Recruit and manage volunteers for events.

· Deliver a high standard of event stewardship.

· Support donors in maximising their event fundraising.

· Accurately budget, forecast and record income and expenditure, keeping accurate records of activity.

· Manage corporate partnerships, donors and events on our CRM, Dynamics 65.

· Follow the Donor Thanking Strategy and bank donations in line with our Ethical Fundraising Policy.

· Ensure donor communication is handled appropriately in line with GDPR compliance and log any complaints or breaches immediately.

· Work closely with the Communications Team to raise our profile across social media and press.

· Build strong relationships with project staff across London, Birmingham and Northamptonshire.

· Support any fundraising across other fundraising streams including individual, community, legacy and small grants.

· Act as an ambassador for Changing Lives, representing the charity in a professional manner and undertaking public speaking at events, meetings, pitches and networking events.

· Keep up to date with industry standards and developments as well as competitor analysis.

· Bring a creative and proactive attitude to the team.

ROLE PURPOSE

The High Value Officer will be instrumental in supporting the High Value team at St George’s Hospital Charity across multiple income streams; corporate partnerships, trusts and foundations, special events, and major donors.

This role will work closely with the Trusts, Foundations and Corporate Partnerships Manager and Head of High Value to achieve an annual £1.5 million fundraising target, with an aim to support the growth of High Value income to £2.5 million over the next five years and by 29/30.

The Officer will also lead the organisation and execution of the special events calendar, including our flagship Fundraising Gala, which aims to raise £250,000

MAIN DUTIES & RESPONSIBILITIES

High Value Fundraising

• Support the High Value team in the management of key supporters – ensuring the provision of briefings, preparation of proposals, reports and fundraising materials.

• Provide High Value prospecting support for Manager, Head of and Director at all giving levels

• Cultivate and manage relationships with major donors, Trusts & Foundations and corporate partners of £10k and below providing tailored stewardship experiences to encourage continued support and repeat giving. Whilst we anticipate these relationships will be £10k and below, please note this isn’t arbitrary and may be subject to change given our development. • Represent the charity across the Trust at various events and meetings.

• Collaborate with senior volunteers and stakeholders to identify new prospects and open networks of support.

• Re-engage lapsed donors with tailored communications, showcasing new initiatives and opportunities for involvement.

• Support the management of the philanthropy pipeline, ensuring that leads are appropriately cultivated and monitored throughout their journey.

• Develop compelling proposals, grant applications, and donor communications to ensure high-quality interactions and successful fundraising outcomes.

• Collaborate with the Head of High Value and Director of Fundraising and Communications to analyse data and identify opportunities for pipeline growth across all income streams.

• Conduct due diligence for potential supporters, adhering to GDPR and fundraising compliance standards. SGHC – Role Profile Page 2 of 3 Event

Organisation

• Take the lead in planning and implementing the charity’s special events calendar, including the annual Fundraising Gala, ensuring all aspects are well-coordinated to achieve fundraising targets.

• Work closely with internal teams and external partners to secure sponsorship, manage logistics, and create engaging experiences for attendees.

• Develop post-event reports and analysis to assess success and identify areas for improvement in future events.

Administration & Reporting

• Support the High Value team to maintain accurate records of communications and interactions on our Raiser’s Edge database with supporters in line with data protection obligations and lead on best practice.

• Review and refine our database processes so we can monitor our Key Performance Indicators and use this data to maximise income generation potential.

• Work with the fundraising team and finance to process and record high value income on our systems.

• Provide regular progress reports to the Head of High Value and Director of Fundraising and Communications, highlighting achievements, challenges, and areas for strategic focus.

General Duties

• Participate actively in team meetings, contributing ideas and insights to enhance team performance and collaboration.

• Using our communications toolkit, incorporate our branding and tone of voice across all assets.

• Ensure our website pages and social media presence regarding High Value partnerships and events are kept up to date.

• Collaborate with colleagues across the Fundraising and Communications team on shared initiatives, such as events, collateral and so on.

• As and when required, provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.

• Engage in continuous professional development and participate in regular performance reviews This is not an exhaustive list of responsibilities.

Duties may vary dependent on the needs of the charity

Please apply using the Quick Apply Blue Button. Interviews will be Wednesday 15 January and will be held in person 

Lead CMS Developer
£65,000 pa plus excellent benefits
London WC1 and home-based
35 hours per week

The Lead CMS Developer is an important role for the College as you will work collaboratively with our Content & Brand Team to further develop, expand, support and maintain our existing main Drupal website.

Reporting to the Executive Director of Digital, you will be a leader in the team and drive the innovative mindset necessary for the child health sector to leverage all potentially valuable technologies and digital approaches to truly transform UK and global child healthcare standards.

As CMS Developer, you will lead the review of Drupal and WordPress, supporting and transitioning into Drupal a number of internal WordPress Microsites, whilst acting as a catalyst for continual improvement across our entire web presence, always adopting existing best-practice usage of modern development toolsets and methodologies.

With a good standard of education, you should have demonstrable experience in developing for the web using CMS platforms along with a practical understanding of front-end languages (HTML, CSS, JavaScript) and the React.js framework.

A strong understanding of Object-Oriented programming approaches and familiarity with use of version control and source code management tools, along with a background in Agile Software Development Life Cycle and Scrum project methodology, are essential.

Knowledge of Python language and/or the Django and FastAPI frameworks, as well as experience of mobile app development, would be desirable.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 23,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Lead, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

Closing date: 19 January 2025
​​​​​​​Interviews: w/c 27 January 2025