Front Office Manager Jobs in BR2 9BZ

About the position

This role is crucial in supporting the delivery of HSI/UKs Individual Giving programme. You will be making an impact for animals by supporting projects across multiple communication channels to steward our wonderful supporters, ensuring they feel valued and helping to generate over £2million a year in sustainable income for Humane Society International/UK.

As part of the Individual Giving team, this role will largely support our direct mail appeal programme, regular giving programme and will be the first point of contact for supporter enquires – handling telephone calls, emails, social media and letters.

You will be responsible for ensuring supporters feel valued and appreciated through tailored communications to deliver an excellent supporter experience and will take a lead in coordinating our annual Thank-a-Thon – a direct way to say thank you to our supporters. You will also work closely with our suppliers in all aspects of the mailing process from creative concept through to delivery, as well as stewarding our amazing fundraisers who raise money for animals by taking part in marathons, bake sales and other events.

This is a hybrid role with 2 days a week in our London office near Old Street tube in buzzy Shoreditch.

Please note: Our recruitment policy is to offer a fixed one year contract to start, with a view to move to a permanent contract in year two based on performance.

About the Individual Giving Team:

Our ambitious team is responsible for the recruitment and retention of individual supporters to raise £600k in 2025 with big and exciting plans to grow this significantly within the next 3 years.

We are a small but mighty team covering a range of channels across direct mail, DRTV and digital with plans to start telephone fundraising in 2025 as well as creating and delivering supporter journeys.

Part of a wider fundraising team of 8 who work across legacy, major donors, corporate and trusts – we work closely with our colleagues internationally both in the EU and the United States.

What we’re looking for in our Individual Giving Specialist

• Experience of working within a team in a similar role (e.g. fundraising/marketing), ideally with some experience in individual giving fundraising
• Experience of assisting with the organisation of projects/activities or schedules
• Experience of being in a front line supporter services role – confident in dealing with general enquiries
• Experience of admin activities such as database admin, invoicing, collating information for reports.
• Good organisational skills and ability to meet deadlines
•  Able to manage a varied workload, with support from the manager and wider team

About us

Humane Society International/UK is part of Humane Society International, a global animal protection organisation striving for a better future for animals through advocacy, education, and hands-on programmes. In the UK we are an leading voice for animals, running effective campaigns on wildlife protection, the fur trade, and farmed animal welfare, backed by hundreds of thousands of supporters across the country. HSI/UK has big ambitions to grow income, provide excellence in supporter care and in doing so help animals around the world!

Will you join us and create a more humane world for animals?

Interested? Here’s how to apply:

Application closing date: 16th February 2025

Virtual interview date: 24th 25th February 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based capable Fundraising Administration & Operations Officer to provide critical support to the Partnerships & Philanthropy and Programme Funding teams.

· Enable smooth operation of systems and processes

· Implement standard operating procedures

· Support high-value fundraising and programme teams to work efficiently and effectively.

· Coordinate diaries, travel, meetings (internal and external)

· Accurate and efficient data collection and reporting

· Oversee Salesforce CRM and manage programme pipelines

· Liaise with colleagues across SOS Children’s Villages UK, the global Federation and external partners

If you are a proactive, detail-oriented professional with experience in operations, systems or administrative roles – and a passion for support teams working to improve children’s lives – we want to hear from you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025 at 23:59 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based dynamic Head of Communications and Digital (maternity cover – 12 months from mid-May) to lead on the strategic implementation of communications and digital initiatives.

• Enhance our brand visibility in the UK
• Ensure effective engagement and communication with our supporters
• Create and implement our digital and content strategies
• Leverage creative content and campaigns
• Work with colleagues in the UK and across the SOS Children’s Villages Federation to achieve results. 
• Line manage two capable direct reports

If you are a proactive and collaborative communications and digital professional adept at managing a diverse range of priorities, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025, 9.00 am UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

At Ambitious about Autism, we're currently looking for an Office Manager to join our team at TreeHouse School.

You'll provide high quality administrative and reception support to TreeHouse School, overseeing the running of the front office and acting as a central information point for staff, parents and visitors.

Some key duties will include:

• Managing the stationery budget and ordering supplies for the school
• Line management of the Receptionist
• Arranging meeting room bookings
• Managing the team's annual leave

We are looking for someone who has:

• Strong administrative and reception experience
• Excellent IT skills
• Excellent interpersonal skills at all levels via telephone and written communication
• Experience of using your own initiative to plan and manage your own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Leukaemia UK – Our Charity

Leukaemia UK is growing! We are expanding our team to achieve a step-change in income, profile and impact in 2025 and beyond.

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Over the next 10 years we want to help save and improve the lives of more people with leukaemia through finding and funding life-changing research.

Despite progress in recent decades, someone in the UK is diagnosed with a blood cancer every 16 minutes and survival rates are among some of the worst of any cancer.  And the physical and psychological impact can be lifelong. 

Our current strategy outlines our plan to increase our investment into ground-breaking world class research and policy development focused on improving access to kinder, more effective diagnosis, treatment and care for leukaemia and other blood cancers. To do this, we are embarking on a period of significant growth, investing strategically to grow our income, profile, influence, and engagement and impact.

As we begin the fourth year of this ambitious 5-year strategy, we are looking for an experienced, driven and creative Digital Marketing Manager to join our small but mighty team to deliver insight focused digital communications, which drive our reach and engagement within the blood cancer community and the public.

Team

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do. We are all focused on “keeping it real” with pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and other blood cancers.

From us you can expect all the laughter you can handle, as well as great challenge and support. We may not be about the corporate life here, but we are all about delivering exceptional expertise and making a real difference to people’s lives.

As part of the comms team, this role offers the chance to play a key role in managing the development and delivery of our digital across the marketing mix. We are looking for someone who can see the bigger picture but is able to get stuck into projects and ‘hands-on’ with delivery, applying strategic thinking and digital best practice to help create outstanding user experiences and deliver great results.

Leukaemia UK and You 

You will have significant experience of delivering impactful campaigns and achieving measurable results with your target audiences. With experience across a wide range of disciplines including SEM, email, managing website content and paid media, you will be experienced at working with a variety of stakeholders and managing a busy workload to deliver successful programmes of work across multiple channels and audiences. 

You will have an appetite to innovate and drive continuous improvement in our digital work and keep the charity at the forefront of developments in digital. 

Skills and Experience

• Substantial experience working within digital communications and proven track record in delivering digital campaigns to grow profile and engagement and drive action.
• Experience of supporting the development and delivery of digital marketing strategies and leading digital campaigns, ideally for fundraising, advocacy and/or awareness raising campaigns.  
• Experience of managing a website, including the stock and flow of website content through the CMS (WordPress), creating great user experiences and monitoring the technical aspects of the site.
• Providing SEO expertise from an on-page, off-page, technical content and technical perspective. Making sure we are making the most of the expertise we have available and ensuring our content is visible externally to right people, at the right time.
• Experience of running email programmes, being able to create engaging emails that deepen brand love and drive actions. Experience of creating these with UX and audiences in mind, and coordinating the segmentation of data with CRM colleagues and other stakeholders. A working knowledge of relevant data regulations will also be an advantage.
• You will have experience of running paid marketing including paid social, PPC (including Grants) and display. You’ll have delivered campaigns through business accounts e.g. Google, Meta, LinkedIn.
• Experience of writing creative communications for external and internal audiences that are impactful, on brand and deliver results.
• Experience of working with brand guidelines and tone, being able to champion the brand principles across your work.
• Experienced with managing a range of stakeholders, working cross-functionally to develop digital strategies and deliver projects that meet the needs of the wider organisation
• A strong understanding of analytics and an ability to use data and other insights to improve performance
• Ability to focus on impact and deliver outstanding results in a team environment  
• Excellent planning, organisational and problem-solving skills with the ability to develop new approaches
• Experience of effectively managing agencies and freelancers

Job Specifics

• Hours: Full time hours are 37.5 Monday to Friday
• Location: We are very flexible! Our hybrid working policy is a minimum of two days per month in our London Office. This will vary dependent on meetings with internal and external stakeholders. 
• Salary range £40,000 - £48,000 (FTE)
• First interviews will be held via Teams in week commencing 17th February 2025
• Second interviews will be held at our London Offices – at 26 Great Queen St, London WC2B 5BL on Tuesday 25 February 2025 and Wednesday 26 February 2025.

We are proud of our benefits – see a summary on our website Work with us - Leukaemia UK 

If you feel you have the passion for our work and the right mix of skills, energy, and flair to embrace this broad and challenging role and enable our strategy to fly, then we would love you to apply. Please also see the full job description attached to the advert.  

Application instructions: To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter.

Closing Date: Midnight Sunday 9 February 2025

We look forward to hearing from you! 

Mike Butler

Head of Digital

ROLE PURPOSE

The Trusts, Foundation and Corporate Partnerships Manager will play a critical role in maximising income for St George’s Hospital Charity through the development and management of relationships with trusts, foundations, and corporate partners. This position requires a can-do, proactive attitude in securing unrestricted and restricted philanthropic support for key projects, particularly our Time For a Change fundraising appeal that aims to raise £5m to transform our children’s wards at St George’s Hospital.

You will be responsible for growing restricted and unrestricted income through the development of strategic, long-term partnerships with Trusts and Foundations and Corporate Partners that provide a sustainable source of income. Working closely with Head of High Value and Director of Fundraising and Communications the postholder will be instrumental in developing a strong and realistic pipeline prospects and securing regular five-six figure gifts. You will maintain £1.2m income/year with ambitions to grow this income to £1.7m/year from Trusts and Foundations and Corporate Partnerships over the next 5 years and by 29/30. The ideal candidate will be proactive and solutions focussed. They will have a proven track record of philanthropy including relationship management, proposal writing, budget development and collaboration with internal teams to communicate impactful fundraising appeal

MAIN DUTIES & RESPONSIBILITIES

Fundraising Responsibilities

• Develop a strong and realistic pipeline of Trusts and Foundations and Corporate Partnerships that align with our strategic objectives and fundraising appeals.

• Be proactive and ambitious supporting the growth of our income across Trusts, Foundations and Corporate Partnerships from £1.2m/year to £1.7m/year over 5 years.

• Develop and manage a robust income portfolio, researching prospects, making approaches, building relationships and submitting compelling proposals and application to Trusts and Foundations and Corporates.

• Build project budgets from scratch.

• Create tailored stewardship opportunities for funders which effectively communicate the difference their support has made. To include face-to-face meetings, hospital visits, written reports/digests and attendance at relevant events to strengthen relationships and enhance donor engagement

• Provide regular progress reports to the Head of High Value and Director of Fundraising and Communications, highlighting milestones, KPIs, and potential risks to income generation.

Corporate Partnerships Management

• Contribute to and implement the strategy for securing new corporate partnerships while maintaining and enhancing relationships with existing partners to ensure ongoing support.

• Develop creative and impactful partnership pitches and proposals to attract new corporate sponsors.

• Oversee account management plans for existing corporate partners, programming stewardship events, ensuring that reporting is undertaken, engagement is sustained and opportunities for growth are identified and acted upon.

• Work closely with senior volunteers and stakeholders to develop new business leads and maximise partnership potential.

• Collaborate with the Community & Events Manager to leverage corporate opportunities, turning local engagements into larger partnerships.

Trusts and Foundations Management

• Build and maintain income from Trusts and Foundations using prospecting tools and desk-based research.

• Be proactive in approaches to Trusts and Foundations via phone and/or emails

• Develop creative and compelling approaches and applications that are tailored to charitable objectives of funders.

• Build project budgets and fundraising pipelines in line with funders requirements.

• Maintain and manage a calendar of activity for Trusts and Foundations to ensure we deliver an excellent level of stewardship including six-monthly updates and bespoke visits.

Research and Pipeline Management

• Conduct thorough research to identify and qualify potential funders across trusts, foundations, and corporate sectors, maintaining a dynamic philanthropy pipeline.

• Monitor and manage progress through the pipeline, ensuring that prospects are appropriately cultivated and that targets for each stage of the portfolio are met.

• Ensure compliance with fundraising regulations and data protection laws throughout the prospect research and relationship management processes.

General Duties

• Maintain accurate records of stakeholder communications in our Raiser’s Edge database and activities in line with data protection obligations and best practices.

• Work with Finance to reconcile income.

• Participate actively in team meetings and contribute to the overall objectives of the fundraising department.

• Working with the Head of High Value ensure our offer to partners is accurately reflected on our SGHC – Role Profile Page 3 of 3 website. This may include updating webpages.

• Supporting fundraising events.

• As and when required, provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.

• Engage in continuous professional development and participate in regular performance reviews. This is not an exhaustive list of tasks.

Duties may vary depending on Charity’s needs. Interviews will take place on 4th February and be held in person

Outreach Operations Manager (Full-Time, Permanent Contract)
Twickenham, Greater London
37.5 Hours per week

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Outreach Operations Manager to join our team on a full-time, permanent basis.

The Benefits

– Salary of £46,314.00 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You’ll discover a passionate, supportive environment where the entire team is working toward the same goals and is dedicated to making positive change and producing great results.

The Role

As Outreach Operation Manager you will be responsible for the successful delivery of SPEAR Integrated Outreach services, ensuring that all of the service models are delivered to contract requirements, working with commissioners and stakeholders to develop and deliver rough sleeper services in the region. Ensuring that all rough sleeper outreach services deliver good quality services that meet the needs of people rough sleeping in the region.

You will be delivering the service in line with national and local policy objectives, working with best practice to deliver holistic outreach based rough sleeper services. The role will develop the services to meet all contract requirements and also meet the objectives of the organisation’s business plan.

You will manage our outreach service leads to deliver excellent services to people sleeping on the street and to deliver a model of staff development and support to sustain a high quality of service delivery, working to achieve the best outcomes for all service users.

Location: Hybrid or Home

Salary: £44,000

Contract: 24 Month Fixed Term Contract

We are looking for an experienced Project Manager to lead the delivery of "On track for inclusive train travel", a research, scoping and piloting project. This partnership project, funded by Motability Foundation and delivered alongside Community Rail Network (CRN), aims to make rail travel more accessible and inclusive for disabled people, including those with sight loss.

You'll be working to co-create an effective, tested, adaptable model for training, learning & culture change that can be deployed across the railways. This will ensure blind or partially sighted and disabled people always feel confident and supported when using rail.

You will act as the overall project manager of this complex and exciting project, including working closely with CRN and two of their locally-focused member organisations, Community Rail Lancashire and Gloucestershire Community Rail Partnership. While RNIB is the lead partner in reporting terms, this project represents a substantive partnership of the four organisations coming together to form one cross organisational team to deliver on the brief.

This is a fixed term contract of 2 years, and will be suitable for homeworking, or hybrid working at any of our RNIB offices across the UK.

What you'll need to succeed in this role

Strong Project Management experience, but particularly in user-focussed, innovative projects.

You'll have experience of collaborative, constructive working with partners as you will be building effective partnerships founded on trust and respect.

You'll be highly organised and passionate, with the ability to drive projects from the front and delivery on time and to budget.

You'll be experienced in working in a structured project management environment and utilising a project methodology.

We are looking for resilient, resourceful, and adaptable people to share our passion to make our work happen. This is an opportunity to gain fantastic experience in a major Third Sector organisation and play a key role in how services are delivered across the UK.

It would also be great if you have experience of delivering projects where training was a core component, or within the transport sector.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

If you are having trouble applying online or would like more information, please contact us on .

How to apply -

If you would like to apply for this great job opportunity, please review the documents linked below, then select "Apply Online" at the bottom of this page and complete our application form, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification in the Job Description). Guidance for completion can be found on each page of the application form. The hiring manager will not be shortlisting applications without a supporting statement.

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

• Senior Finance Manager
• £65,000
• Hybrid/London, 2 days in the office per week

Senior Finance Manager required for an inspirational charity in London who give grants to fund UK and international programmes that support people when they need it the most.

Owing to the rapid growth of the organisation, and need to strengthen financial management, this newly created Senior Finance Manager role has arisen. Reporting to the Director of Finance the Senior Finance Manager will act as Finance Business Partner to key front line services.

Key responsibilities will include;

• Taking the lead on financial management within the organisation for key services
• Budgeting, forecasting and reporting for the largest and most complex areas within the organisation
• Partnering budget holders to provide insightful, value adding support around their budgets to help aid financial decision making
• Providing comprehensive guidance and support for funding proposals and bids
• Reporting on grant expenditure and ensuring timely reporting
• Assisting budget holders with renewing contracts with partners
• Develop systems and processes, working with budget holders to tailor reports that will provide meaningful insights
• Training, guidance and support to budget holders to help them undertake their roles effectively
• Cashflow forecasts and treasury management
• Signing off Payroll (outsourced)

In order to be successful in the role, we are looking for a formally qualified accountant (ACA/ACCA/CIMA) who has gained their experience in a charity/not-for-profit setting. You will be adept at analysing and interpreting complex data and making sound financial decisions. With strong communication skills you will be able to build relationships with stakeholders at all levels. You will have a commercial mindset, be able to mitigate risk and highlight opportunities.

The Director of Strategy & Advocacy will be responsible for leading the Policy & Engagement, Campaigns and Digital Communications teams. This role is responsible for uniting the function to deliver day to day execution of Bite Back’s strategy. You will develop collaborative, cross-team working practices that ensure teams are making the most of opportunities to drive impact together. You will manage the Head of Communications, Head of Policy & Research and two Senior Campaigns Managers ensuring that the strategies these team members set are aligned and reflective of our organisational strategy. 

2025 is a particularly important year for Bite Back to build relationships with government influencers and make the most of policy opportunities. This role will be responsible for charting our public affairs strategy and building new relationships with MPs, ministers and key government advisors. 

You will ensure that activity across our campaigns, communications and content supports our policy impact ambitions, while working closely with the Chief Brand Officer to identify opportunities for the team to advance our brand ambitions. You will have a knowledge of supporter engagement strategies and support the Head of Communications and Senior Campaigns and Digital Managers to increase our supporter base and their engagement.

RESPONSIBILITIES  

Mobilising community groups  

1. Build and maintain relationships with synagogues and denominations.  

2. Work with clergy, synagogues and denominations to develop programmes and content related to refugees, asylum, social cohesion, and xenophobia, including a network of advocates and ambassadors within communities.  

3. Develop outreach and recruitment pathways for community members to volunteer in HIAS+JCORE projects and beyond.   

4. Develop and pilot a project of community-based volunteering, building relationships with sector partners and Jewish communities to support, resource, and network such groups.  

5. Support the coordination between and development of local community projects that engage with asylum seekers and refugees, including Drop Ins, community sponsorship (Welcome Circles), and collections.  

6. Where possible, foster interdenominational dialogue and interfaith partnerships.  

Developing and delivering our youth and student work  

1. Work with youth movements, students, and community groups to develop programmes and content related to refugees, asylum, social cohesion, and xenophobia.  

2. Arrange visits, including with speakers, to campuses and communities.  

3. Develop new and innovative programmes in national, campus-wide, and online contexts.  

Developing partnerships across the community  

1. Developing relationships with organisations across the Jewish community.  

2. Organise high quality, collaborative events, campaigns and projects, including developing both Refugee Shabbat and Refugee Week as key aspects of the communal calendar.  

3. Bring together high-quality content for other Jewish community events and activities.  

4. Build a network of skilled advocates for refugees and social cohesion.  

Administration and Evaluation  

1. Work to develop a monitoring and evaluation framework for projects.  

2. Provide regular reports for trustees and funders.   

3. Work with HIAS+JCORE staff to secure funding for the project, such as through producing reports.  

4. Keep accurate records, and working with HIAS+JCORE office staff to develop and update the CRM.  

Other Duties  

1. Contribute to HIAS+JCORE communications and campaigns  

2. Play a part in HIAS’s global commitment to community engagement  

3. Attend regular team and supervision meetings   

4. Other duties as required by your line manager  

ABOUT YOU  

• Commitment to the organisation's mission, vision and values.  

• Excellent knowledge of the Jewish community, including a solid understanding of synagogues, youth movements, and student culture in the UK.  

• A good understanding of current issues affecting refugees and racial equality in the UK, and a willingness to learn.  

• Excellent community organising and people skills.  

• Excellent verbal and written communication skills including the ability to speak in front of audiences.  

• Self-starter that can work independently as well as the ability to work as part of a team.  

• Good interpersonal skills and ability to build relationships with people from a wide variety of ages and backgrounds.  

• Willingness to work flexible hours and to travel overseas and within the UK.  

• Ability to learn to use new types of technology including database systems and website content management systems.  

• The patience to design programming that caters to the needs of a variety of stakeholders.  

Experience required  

• A track record of successful projects engaging local Jewish communities.  

• Experience running workshops and trainings.  

• Experience of organising events.  

• Experience of working with young people and volunteers, especially within youth settings within the Jewish community.  

• Experience in budget and project management.  

Young Adult Carers Service Coordinator

Carers’ Hub works to improve carers’ lives in Lambeth through quality services and community engagement. We are an independent local charity, who work with carers aged five upwards. Whether financial, educational or otherwise, they seek to limit the challenges that carers face and achieve this by improving carer’s wellbeing, connecting carers to support and training opportunities, awareness raising and influencing local policy. We are now recruiting for a Young Adult Carers Service Coordinator to join our team.

As the Young Adult Carers Service Coordinator you will: 

• Deliver an engaging, accessible range of workshops, social activities and one to one support for our young adult carers, working to targets and ensuring timely and accurate reporting to funders.

• Support the wider young carers service by being a first point of contact for telephone and email enquiries. 

• Develop external relationships and communications in a way that promotes the welfare of carers in Lambeth and enhances the image of the organisation. 

• Work with the Carers' Hub team to support our wider organisational objectives and helping out with events, communications and other ad hoc work.

To be considered for this role you will have experience of working with vulnerable young people and managing complex cases as well as knowledge of safeguarding protocols including referring and escalation to Children’s Social Care. Candidates with a professional qualification in health and social care, youth or community work, and/or direct experience of delivering family focused interventions are encouraged to apply. 

Please note, this is a part-time role, 21-hours per week, ideally spread across 3 days. You will be based on site at our Brixton office, with the option of home working 1 day per week, as well as outreach/in the community. You will be required to undergo an Enhanced DBS for Adults and children. 

As the Young Adult Carers Service Coordinator you must be:

• Available to work between 9am to 6.30pm between Monday and Friday (with regular evening and occasional weekend work)

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: Friday 14th February 2025

Interviews:  Monday 24th and Tuesday 25th February at 336 Brixton Road

ISD is an independent, non-profit organisation dedicated to safeguarding human rights and reversing the rising tide of polarisation, extremism and disinformation worldwide. 

Why work for ISD? 

ISD is not your ordinary think tank. We turn research into action that changes the world. Our insights don't gather dust on shelves - they power the fight to protect democracy and human rights on the front lines. We're committed to delivering real change, from the grassroots to the highest levels of global institutions. And we're looking for passionate individuals who share our commitment to making a difference. Join us and be part of an organisation that's making an impact. 

ISD's Guiding Principles of integrity, collaboration, agility and courage define who we are as a team and an organisation. These principles reflect our culture and guide the way we work and the choices we make. 

 Our offer  

• Flexible and remote working based on ISD's Time Principles of trust, communication and flexibility. 

• 25 days annual leave, plus 8 bank holidays. 

• 1 week of additional paid time off over Christmas, outside of your annual leave entitlement. 

• Additional paid time off for development. 

• Sick pay and enhanced family friendly policies and compassionate leave. 

• Company pension with 5% employer contribution. 

• Annual personal development budget. 

• Remote working budget. 

• Employee Assistance Programme and dedicated counsellors for those working with potentially traumatic content. 

• Inclusive wellbeing programme with regular wellbeing initiatives.

Salary 

£35,000 - £45,000

Location 

You may work from our office in London or from home, or on a hybrid arrangement to suit you. Please note you will be required to attend the office occasionally for team meetings.

Contract type 

One year fixed - term contract, Full-time (40 hours per week) or part-time (less than 30 hours per week).  
We are willing to consider flexible working arrangements.  

Equality, Diversity and Inclusion 

ISD is committed to promoting diversity throughout its workforce and aims for its team to be truly representative of all sections of society. We make a concerted effort to ensure our workplace, employment policies and organisational culture creates an inclusive, positive and progressive environment in which all members of our team are treated with dignity and respect. For further information about this policy or our recruitment practices. 

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, carers, and people from diverse socio-economic backgrounds. 

The role 

The Finance Coordinator is responsible for supporting in the smooth delivery of day-to-day financial operations at ISD with particular attention to ISD US. In close partnership with the Global Finance Manager, the Director of Finance, the Director of US Operations, and other members of the broader global finance team, this individual will contribute to successful financial management of the organization as well as supporting with general operations tasks.

Key responsibilities include: 

Financial Management  

• Manage accounts payable and receivable through QuickBooks Online 

• Handle banking transactions/payments, including routine bank reconciliation 

• Process ISD US payroll system in conjunction with external payroll provider

• Liaise with State and Federal departments and our CPA where necessary 

• Prepare monthly financials and forecasts for the Executive Director and global team 

US Operations  

• Support the Director of Operations in developing and implementing new operations policies and procedures as needed 

• Support the Director of Operations with any administration, projects, or ongoing operational tasks 

• Assist with general ad hoc administration requests as needed as assigned by the US Director or the Executive Leadership Team 

To view a full job description and responsibilities, please visit our careers page. 

The ideal candidate 

An ideal candidate will be a good communicator, have a problem-solving mind-set and a can-do attitude, as well as a non-profit finance background or a desire to build a career in finance. They should be approachable and able to work independently, while also being capable of taking direction. Success in this role will require exceptional organizational skills, technical skills and strong attention to detail. This individual will be required to be efficient, flexible, and able to prioritize a range of tasks to help keep ISD’s finance and administration working smoothly. 

Please review our job description for essential criteria, and keep in mind that no candidate will meet every requirement in the advert. If your experience looks a little different from what we've identified, but you think you can bring value to the role, we'd love to hear from you. 

How to apply 

Please submit your application on our careers page by Friday 28th February 2025. ISD reserves the right to interview and appoint candidates prior to the advertised closing date.

Receptionist

We have an exciting front-of-house role where the reception is the first point of contact within a leading youth charity that helps shape the lives of young people.

Position: Receptionist

Location: Burnt Oak. HA8 0DT

Salary: £13.15 per hour. £15.12 per hour on Saturday evenings

Hours:  Evening and weekend hours

Contract: Part-time

About the role:

This is an exciting front-of-house role. As receptionist you will be responsible for greeting every young person as they arrive and ensuring they leave safely. You will also be responsible for the reception area: ensuring young people enter the session smoothly; processing new members; directing phone calls and enquiries; maintaining the membership database efficiently; and carrying out regular communication. 

Some of your key responsibilities will include:

Maintaining the reception area and provide a welcoming environment
Ensure new members are welcomed and introduced to a member of the youth work team
Ensure Junior members leave sessions safely in the care of parents
Ensure visitors comply with health and safety requirements and child protection/safeguarding procedures
Deal with telephone enquiries, take and relay messages, screen, and direct calls
Enter new members on to the membership database and collect entrance fees
Ensure that any administration and paperwork is up to date
Maintain the meeting room calendar
Keep records up to date related to attendance, trips, events, and meetings
Administer First Aid in line with procedures (if you are not currently First Aid-qualified, training will be provided)

About you:

To be successful in the role of Receptionist you will be a welcoming, professional, organised, proactive and positive individual, who is passionate about young people and the communities the youth zone serves. You will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager to learn, and willing to take risks all for the benefit of supporting young people. You will demonstrate the organisation’s values through all you do and will commit to giving your best every session for young people.

You will also need to bring with you the following skills and experience:

Previous experience in managing or supervising a reception desk or entrance point
Working in a customer-facing environment and dealing with the public
The ability to engage with all types of people from young people, community members, and colleagues to official visitors and Board Directors
The ability to diffuse pressurised situations while remaining calm and in control
Great communication and interpersonal skills
The ability to work on own initiative and as part of a team
Excellent attention to detail, thorough and organised

Although not essential previous experience of working with young people and a knowledge of the issues which affect them would be beneficial. As would experience of using a membership system or database.

The charity is committed to safeguarding and promoting the welfare of children, young people, and vulnerable groups. This post is subject to an enhanced DBS check. The strength of the organisation is the diversity of its people, there is a huge value in different people doing things in different ways and we welcome applications from what might be considered non-traditional backgrounds. The one thing we all have in common is our desire to raise the aspirations of young people across the country. We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We very much welcome previous experience working as a Front of House, Front Desk Receptionist, Front Office Coordinator, Front Desk, Front of House Team Member, Reception Administrator, Head Receptionist, etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.