Finance Manager Jobs in Ealing

An exciting opportunity has arisen for an Occupational Therapist to join our Therapy Team. This role will require the successful candidate to provide a high quality, evidence based occupational therapy which promotes participation and functional activity of children and young people.

Role Requirements

• Provide high quality, evidence based occupational therapy provision for children and young
  people attending The Children’s Trust in-patient neurorehabilitation, in partnership with other
  members of the multi-disciplinary team.
• Undertake occupational therapy assessments of children including those with acquired brain injuries and complex needs e.g. multiple co-morbidities, neurodisabilities and chronic conditions, through standardised and non-standardised assessments and clinical observations.
• Keep appropriate and accurate intervention records, fulfilling legal, professional and all other requirements of The Children’s Trust.
• Contribute to child related reports, including looked after children and annual review reports as required, and assist with the collation of these as required, in a timely manner in line with organisational targets.
• Develop therapy goals, in collaboration with the child and family/carers, as well as the multidisciplinary and education teams, other health professionals and agencies, to facilitate the participation of the child in their life skills
• Communicate effectively with children/young people, applying the principles of consistent communication.
• Facilitate effective communication with families and members of the Multidisciplinary Team.
• Recognise barriers to effective communication and be able to reduce these as appropriate.
• Attend and contribute to Multidisciplinary Team meetings, to discuss individual children/ young people and service in general, as required e.g., reviews, case conferences, parent’s evenings, clinics, etc.

Interview Date: to be confirmed

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Position: Events Fundraiser (Third Party Events)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based from one of our national offices (London, Cardiff, Belfast, Edinburgh or Scotland) with flexibility to work remotely
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1*, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for an Events Fundraiser to join our Community, Events, and Retail Fundraising team, supporting the delivery of our third party events activities.

You’ll plan, develop, and promote a well-established portfolio of third party challenge events, working to achieve set income targets, while ensuring an outstanding supporter experience for our event participants.

When submitting your application, please ensure you state the location of the national office you would like to be based at.

Closing date for applications: 09:00 on Monday 24 March 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

TNF Charity is looking for a dynamic and creative Community Fundraising Coordinator to join our team. In this role, you will be at the heart of our mission, organising and managing fundraising events that celebrate and support those who have served.

As a Community Fundraising Coordinator, you will have the opportunity to:

• Develop and implement fundraising strategies that engage our community and maximise support for our charity.
• Plan, coordinate, and execute a variety of events, from small community gatherings to large-scale fundraisers, ensuring each event is impactful and runs smoothly.
• Collaborate with volunteers, sponsors, and partners to build strong relationships and secure the resources needed for successful events.
• Create and manage promotional campaigns to raise awareness and drive participation in our fundraising activities.
• Monitor and evaluate the success of events, using feedback and data to continuously improve our efforts.

We are seeking someone who is not only detail-oriented but also has a genuine passion for our mission. Your ability to engage with the community, build strong relationships, and inspire others will be crucial. If you thrive in a fast-paced environment and are excited about the opportunity to make a tangible impact, we want to hear from you.

Join us at TNF Charity and help us honour our wounded veterans, serving personnel, and their families. Together, we can create unforgettable moments and make a real difference.

Location (UK): Office Hybrid* - London 
Hours: Full-time 35 hours per week 
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional Travel to Chesterfield, Cardiff, Glasgow and Belfast offices and external events.
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are seeking two highly experienced, organised and efficient Executive Assistants to join our Executive Administration team managed by our Senior Executive Administration Manager. Collectively the team offer proactive support to our Chief Executive Officer (CEO), Board of Trustees and the Senior Leadership Team (SLT) in leading the charity efficiently and effectively and achieving our strategic and operational objectives. 

About the role

One of the Executive Assistants will work with our Chief Operating Officer who works across the charity and leads our Finance and Corporate Services Directorate, along with supporting the Director of Income and Engagement. The other will work with the Director of Services and Devolved Nations and the Director of Research. 

The roles play a critical part in delivering executive support and will be required to collaborate and build positive working relationships across the Charity, demonstrating a flexible and team focused approach ensuring that leadership are provided with a high quality, customer focused executive administration support service.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Excellent organisational and administration skills, with the ability to proactively manage multiple tasks. 
• High levels of professional judgement accompanied by confidentially, integrity and diplomacy. 
• Extensive experience of providing support at senior level and working with a range of stakeholders. 
• Collaborative, proactive with a focus on continuous improvement and providing a high-quality customer focused service. 

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

Interviews expected: Date to be confirmed at Versus Arthritis London Office 

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

There has been no coordinating body or collective voice for the Voluntary and Community

Sector (VCS) in the London Borough of Waltham Forest for many years, so the sector

recently came together to create a new umbrella organisation. Waltham Forest CVS is in the

process of being registered as a Charitable Incorporated Organisation (CIO) and will be

launched in 2025. With initial financial support from the local council, WF CVS will also

fundraise to ensure sustainability going forward. Its creation aims to ensure that there is a

collective voice for the sector, as well as enabling VCS organisations to strengthen their own

work and contribution to Waltham Forest’s diverse and vibrant communities.

The process of setting up the CVS has so far been volunteer-led by individuals from local VCS

organisations, who have established a CVS Transition Board (CVS TB). For the CVS to thrive,

it now needs focused energy to get its work under way, and the position of Coordinator will

be key to this as the first paid position in the CVS. The Coordinator will implement the initial

milestones agreed by the CVS TB, as well as developing new plans and resources with the

active participation of VCS organisations. They will be ready to adapt and grow their own

role to ensure the CVS develops as productively as possible, which will require considerable

initiative and creativity. They will be the line manager of the communication and

membership officer and, as more resources are raised, will also line manage other staff.

Central to the role will be the commitment to engage with and be led by the vibrant local

voluntary sector, putting in place mechanisms that enable ownership and participation in

the CVS’s activities. The CVS will thrive if it is able to draw on the substantial skills and

experience available within the sector while consciously supporting the inclusion of those

organisations that have often been marginalized or overlooked in the past; supporting and

building these approaches will be central to the success of the Coordinator.

Please note that the deadline date for all applications is 30/03/2025 at midnight.

All interviews will likely take place week beginning 7/04/2025.

About us:

The Humane League UK (THL UK) is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. 

We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years. 

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. 

We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

​We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

The position:

The Humane League UK (THL UK) is seeking a data-focussed and strategic individual, with a strong background in digital fundraising, to help drive long-lasting improvements for millions of farmed animals.

This is an exciting time to join a growing organisation, with ambitious fundraising targets over the coming years as we work toward greater financial self-reliance and stability. 

To achieve those targets we need to accelerate our individual giving and digital fundraising programme. 

You can be part of our Development Team helping to make this happen.

You’ll develop and execute our digital fundraising strategy, utilising data to maximise acquisition, engagement, optimisation and conversion of our supporter base to grow our income. By significantly increasing the number of regular givers, converting a higher percentage of non-givers to donors, and acquiring new supporters who can be converted into future donors, you can make sure that our work continues to have long-lasting impacts - ending cages for egg-laying hens, convincing corporates to commit to improving chicken welfare in their supply chains, challenging the Government over the use of fast-growing breeds of chicken, and working to secure the first legislation to protect farmed fish.

To find out more about the role you can watch the recording of our recent webinar by following the 'Apply via website' button.

Who you are:

We are looking for someone with demonstrable experience of analysing, assessing and utilising data, making the most of technical solutions and making informed decisions to optimise and enhance fundraising performance. You’ll have good experience working with CRMs and donor data. If you have experience implementing a new CRM solution in an organisation, this will be a big plus. You will have excellent attention to detail and high standards - ensuring clean and good quality data, maintaining consistent data use across the organisation.

You will have a proven track record of delivering digital fundraising strategies and successful digital fundraising campaigns, as well as developing supporter journeys. You will be someone who thrives on collaborating across an organisation to ensure communications and campaigns are as effective as possible, leading to increased acquisition, engagement and conversion.

You are someone who is able to use their initiative to solve problems and overcome challenges. You are self-motivated, able to work autonomously, be proactive and resourceful. You are a good organiser and project manager, able to manage complex tasks and keep projects on track, ensuring good internal communication and collaboration.

We foster an environment of feedback, development and learning at THL UK. You’ll be someone that values receiving feedback, is able to assess your own performance, and has a desire to want to learn, develop and improve as an individual.

We are looking for someone committed to the work we do for animals, who aligns with our values and has a passion and enthusiasm for digital fundraising. Prior experience of digital fundraising is essential.

We will provide relevant learning and development opportunities, tailored to your experience and personal needs, which could include in-house training, external training, and fundraising events and conferences.

Be part of our mission to end the abuse of animals raised for food.

Primary Duties:

• Lead on developing and executing our digital fundraising strategy: working with our Digital Communications Manager to make sure it aligns with and feeds into our wider organisational digital strategy, as well as with the Head of Development to make sure it aligns with our wider fundraising strategy.

• Management of our new CRM: we are in the process of selecting a new CRM solution to support fundraising at THL UK. This role will initially take responsibility for getting this implemented and embedded in the organisation, and then take on the day-to-day management and responsibility of the CRM to make sure we utilise the platform to its full potential and resolve any challenges or issues.

• Coordinating our end of year fundraising appeal: our biggest of the year, working with our Digital Fundraiser to develop engaging content and communications, and with our Major Gifts Fundraiser and Head of Development to secure match funds and major gifts, to ensure we secure valuable income each year (this appeal raised over £100k in 2024). You’ll help set and track the targets and metrics for the campaign, and conduct post-campaign analysis to capture what we learn to inform our future activities.

• With a focus on acquisition, retention, and conversion, work with our Digital Communications Manager to map out and develop donor journeys as part of our wider supporter journeys, using technological solutions to ensure supporters are progressing effectively.

• Regularly assess and analyse supporter and donor data, using these insights to shape our strategy and activities. This includes monitoring engagement levels across various touch points, such as donating, volunteering, taking digital actions, or engaging with our communications, as well as evaluating segmentation and targeting of key audiences. Identify the data needed to inform decision-making and establish mechanisms to capture it effectively.

• Work with the Finance Operations Lead to make sure all supporter and donation data in our CRM is accurate, complete and up-to-date: this includes ensuring that Gift Aid claims are regularly made, donation data is regularly reconciled with our finance system, that we have a holistic picture of our supporters, and we have a regular programme of data cleansing in place.

• Ensure our donation processes are optimised: allowing us to minimise any possible friction on our donation pages and increase the percentage of those going on to make a donation. Ensuring that we have processes in place to capture abandoned baskets and failed payments, and any technical issues which could disrupt our ability to collect payments are monitored and resolved quickly, working with our technical partners or external experts where necessary.

• Oversee the development of any new donation pages or donor data collection forms: whether those are created in-house or by an external consult or agency.

• Make sure THL UK team members are getting what they need from our CRM and technical solutions. Ensuring that they are using systems correctly and consistently, to avoid poor practices which might result in bad data or sub-optimal functionality. Including access and user permissions, notifications and alerts for new donors and donations, training and support, and access to dashboards and reports needed to inform their work.

• Manage any external support required to optimise our CRM and technological solutions: including our CRM partner, payment processing partner and any additional consultants or third parties. Work with them to make sure any technical issues or significant architectural changes are addressed.

• Provide day-to-day support to our Digital Fundraiser: offering advice and guidance,  working with them on campaigns and communications to help us achieve the goals as set out in our digital fundraising strategy, including regular pushes for key income streams such as regular giving.

• Make sure we optimise any available budget to increase acquisition and conversion to help us achieve our strategic goals.

• Keep colleagues up-to-date on our digital fundraising plans and make sure those plans are fed into our organisation-wide planning tools.

• Look for opportunities for technology to enhance fundraising at THL UK, including use of AI.

In addition:

• Attending relevant events and conferences as necessary: whether to increase your learning, engage with peers in the animal protection or fundraising sectors, or to help raise our profile and support our wider fundraising efforts.

• Helping drive understanding of and engagement with fundraising across the organisation, with staff, volunteers and trustees: sharing updates through presentations, workshops, written communications, or other effective formats to keep the wider team informed on fundraising progress. 

• Participating in team meetings including note-taking and facilitation.

• Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement

• Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging.Recognising the need for all of us to do better for social justice on a personal and organisational level.

• Attending in-person team workshops several times a year.

• Performing any other duties assigned by the Head of Development.

For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Apply via Website' button.

Hours:

This is a full time position of 37.5 hours per week over Monday to Friday.

From 1st July 2024 we are piloting a four day working week across the whole of the UK organisation. The pilot is planned to run for 12 months, at which point a decision will be made by our Board of Trustees as to whether this will become permanent. Success of the trial relies on the organisation being able to achieve the same or improved level of impact in four working days as five, with staff experiencing either the same or improved levels of wellbeing.

During the four day week pilot, working hours for this position will be reduced to 30 hours per week, to be worked across Monday to Thursday, with no reduction in salary. This will be a temporary change to the contractual terms for the successful candidate. The appointed person must be prepared to increase their working hours to 37.5 hours per week if a return to a five-day working week is decided. In the event that THL UK considers before the end of the trial period that the trial is having an adverse operational impact, we reserve the right to bring the trial to end on one month’s notice.

Good to know:

You will have access to:

• ​A fully remote work environment and team (all equipment is provided)
• A 4 day working week (note: this is a year long pilot until July 2025 when its continuation will be assessed)
• 25 days leave plus Public Holidays (reduced proportionately during four day week trial)
• ​Flexible working hours
• ​A workplace pension
• An annual learning and development budget
• Support for mental and physical wellbeing 
• £25 per month reimbursement towards home working costs

At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

Our employees all work remotely but still enjoy a supportive, collaborative environment.

For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Digital Fundraising Lead salary please the attached document.

All applicants need to be:

1. ​Fluent in written and spoken English.
2. ​Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
3. ​Committed to our mission to end the abuse of animals raised for food.

The Process:

All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.

Our full interview process comprises of the following stages:

• A skills test to give us an opportunity to see your skills in action (completed remotely).
• Join an online interview (via video call) so we can learn more about each other.
• Final Interview (via video call as above)

For full details of our recruitment process please see the attached document. 

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Family Support Worker (Bereavement)

As a Family Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals bereaved by the loss of a loved one due to addiction. You will be responsible for delivering a range of services to provide support to people bereaved (and affected) by someone else’s harmful use of alcohol, drugs or gambling. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

Our service delivery takes place via several methods, including taking calls on our telephone Helpline, responding to emails through our email service and delivering the 5-Step Method intervention to individuals, couples and groups and facilitating group support via an online platform.

Working patterns are flexible to allow our services to run from 9am and 9pm 7 days a week. You may be expected to work on a rota basis, covering shifts during this period.

We would hope to be able to offer more hours per week in time when funding allows it.

You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests for support. You will be an active and involved member of our team and contribute to all aspects of our work to help us achieve our strategic goals and work towards achieving our vision.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction (via a Helpline and adapted 5-Step Method).
• Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies.
• Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.

Ongoing Support

As a Family Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide. 

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 10.00am Friday 28 March 2025.

Interviews will be held Thursday 3 April 2025.

Join TNF Charity as an Event Coordinator.

Are you passionate about making a difference in the lives of wounded veterans, serving personnel and their families? TNF Charity is looking for a dynamic and creative Event Coordinator to join our team.

In this role, you will be at the heart of our mission, administrating and managing events that celebrate and support those who have served. Your creativity and organisational skills will be key in coordinating memorable experiences that resonate with our community and amplify our support. You will collaborate closely with a dedicated team, bringing innovative ideas to life and ensuring every event runs smoothly.

We are seeking someone who is not only detail-oriented but also has a genuine passion for our mission. Your ability to engage with the community, build strong relationships, and inspire others will be crucial. If you thrive in a fast-paced environment and are excited about the opportunity to make a tangible impact, we want to hear from you.

Join us at TNF Charity and help us honour our wounded veterans, serving personnel and their families. Together, we can create unforgettable moments and make a real difference.

Apply now and be a part of something truly special.

  Oracy gives young people the skills and confidence to shape their lives and to build a more connected and cooperative world   

  Both nationally and internationally, public discussion and political debate are increasingly polarised and divided. Social media, fake news and new technologies such as AI can create echo chambers, where claims pass unchallenged, and different views are hard to find. The English-Speaking Union shows that there is a more constructive and collaborative path.  The ESU was founded in 1918 to build greater understanding and friendships between people and nations. We are an educational charity with international reach, with an ESU in over 50 countries. Today our work is focussed on training young people in oracy – speaking and listening skills, in critical thinking and self-expression - to build skilful communicators and engaged citizens and leaders.  

The English-Speaking Union and our work is more important now than ever.  

The Corporate Services team provides essential strategic and operational support across the organisation. Our governance function oversees compliance, risk management, and performance frameworks. The finance team manages budgets, financial planning, and reporting. All of this contributes to effective decision making. We are also responsible for looking after our properties, which includes maintaining oversight of two commercial leases, and maintaining Dartmouth House which is a grade II* listed events venue and our Head Office in Mayfair. 

The Governance Officer will provide high quality secretariat support to the Board of Trustees and its sub-Committees, and effective administrative support to the Chief Operating Officer. 

This role will work closely with the Executive Assistant to the Director General. 

Responsibilities and Expectations  

• Prepare and share agendas, minutes and actions for Committee and Board meetings. 
• Maintain, monitor and report progress on the Board and Committee Action Log. 
• Coordinate inputs to the annual management planning cycle. 
• Support the annual board effectiveness review. 
• Support and the annual external audit process. 
• Maintain the gift and hospitality register. 
• Manage the declaration and disclosure registers, and compliance monitoring tracker. 
• In consultation with our lawyers, carry out due diligence checks as required. 
• Maintain the contract register and advise on and facilitate reviews. 
• Undertake one-off projects in support of our Corporate Services. 
• Provide effective administrative support to the Chief Operating Officer. 

Skills and Experience  

• A track record of providing secretariat support. 
• Excellent administrative skills, highly organised with very good attention to detail. 
• A tactful and conscientious individual who can navigate through complex situations 
• Understands the importance of maintaining confidentiality
• A good understanding of charity governance. 
• Strong written and oral communication skills. 
• A motivated self-starter who can quickly translate issues into solutions. 
• A team player who can quickly build trusted relationships at all levels. 
• Strong communication and interpersonal skills. 
• Can confidently and professionally challenge and hold people to account. 
• The ability to manage several projects simultaneously whilst working at a high standard.
• Excellent IT skills including Microsoft Office. 

Benefits

•  Up to 10% employer matched pension contributions
• 28 days annual leave plus 8 days Bank Holiday (Pro rated)
• Employee assistance programme
• Group Life Assurance
• Cycle to work Scheme

Everyone deserves a decent place to live – join Habitat for Humanity Great Britain as our new Director of Retail, and support people to find a safe, affordable home.

We’re on the lookout for an experienced senior level retail professional, with the energy and drive to

lead the successful introduction and expansion of our ReStore network, a charitable home improvement retail concept well established in the USA, Canada and Ireland, but new to Great Britain. This is your chance to take charge of a retail operation with a real purpose—helping families build a better future through safe and affordable housing.

You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey, providing you with the opportunity to directly influence and develop retail expansion and impact in local communities.

Leading a high performing team of staff and volunteers who work collaboratively to generate resource and support for our mission, you’ll be responsible for sales growth and sustainability through strategic innovation, operational excellence, building brand awareness, valuable partnerships and community engagement.

If this sounds like it could be a good match for you, please take a look at the Candidate Pack on our website (Please see vacancies).

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Job Description

Department:                      Retail

Reports to:                        National Director

Budget responsibility: Yes

Line management: 2 direct reports (Store Manager x 2) and an overall team of 13 when fully staffed (currently 3 roles staffed)

Location:                           Flexible/hybrid - home-based and with regular travel to stores, internal and external meetings.

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

ReStore is Habitat for Humanity International’s unique, trademarked retail concept which was first opened in 1991 by the Habitat for Humanity affiliate in Winnipeg, Canada.  Today there are over 1,000 ReStores successfully operating across Canada, United States, Australia, New Zealand, Poland and Northern Ireland.

Job Purpose

To support of Habitat GB’s vision of a decent home for everyone, the Director of Retail is accountable for the successful introduction of a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials.  Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes. 

The Director of Retail provides senior and strategic leadership for Habitat GB’s retail strategy, and for the entire ReStore operation. Key responsibilities include the planning, implementation, and monitoring of the impact of ReStore in Great Britain, such as income generation, brand awareness, partnership development, community engagement and outreach. The Director of Retail is also responsible for leading a high performing team to manage the ReStore footprint in Great Britain, and working collaboratively across Habitat GB, the international Habitat network (HFHI), and with external partners.

As a member of the Senior Leadership Team, the Director of Retail works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a robust people and culture approach. 

Key Accountabilities/Responsibilities

Strategic development & leadership:

   Provide senior and strategic leadership for end-to-end retail operations.

• Develop and implement a comprehensive commercial and profit-driven strategy aligned with Habitat GB’s mission and goals. 
• Continue to identify and maximise the opportunities, revenue and profit presented by the commercial operations of Retail as well as volunteering, community engagement and other programmes, working in collaboration with colleagues in the Programme Delivery and Fundraising & Partnerships teams.
• Working collaboratively across Habitat GB, review the commerciality of the wider charity and develop commercial projects capable of delivering efficiencies and increasing income which create increased support for the charity’s beneficiaries.
• Work with the Director of Finance, Operations & Compliance and other colleagues to ensure effective and efficient commercial delivery whilst taking accountability for establishing and maintaining appropriate delivery frameworks and governance.
• Lead and empower all ReStore colleagues to maximise income and profit from all Retail and sources (including online) whilst ensuring that costs are contained within budget.
• Lead the development of a plan for expansion of future ReStores.
• Work closely with the Director of Programme delivery and other colleagues to design, deliver and grow community-based outreach programmes connected to ReStore.
• Design and implement effective strategies and processes for programme implementation, including resource allocation, scheduling, and monitoring of progress.
• Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities.

Leadership of ReStore operations:

• Retain an oversight of new and ongoing commercial operations, including sales, marketing, donations, pricing and operational excellence.
• Monitor and analyse external market trends and competitor activities (not restricted to the UK) to identify and accelerate sustainable opportunities for growth. 
• Support all ReStore communication and marketing using the charity’s comms channels, ensuring optimum strategy & planning, prioritising key areas of operational focus (including store opening, stock donations & volunteering) & shared annual Communications and Brand priorities.
• Develop and lead on building strong productive relationships with external suppliers including builders, designers, till suppliers, utility companies, etc. to ensure ReStore delivers on new store openings expectations and all stakeholder engagements.
• Oversee leasing activities including prospecting, negotiating, and ensuring execution of lease agreements. Negotiate terms and conditions that are favourable for our budget and needs.
• Coordinate property maintenance and repairs including shop renovations and fit out.
• Ensure compliance with all relevant laws, regulations, and ethical standards in all commercial activities.
• Ensure excellent risk management, including the identification and mitigation of commercial risks, implementing appropriate controls and safeguards.
• Measure and communicate the social and environmental impact of commercial activities. 

External representation and strategic partnerships development:

• Represent Habitat in Great Britain and, where required, internationally. Work closely with the National Director and others on brand awareness, influencing & engagement opportunities, increasing visibility with partners, communities and other collaborators.
• Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships.
• Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects related to ReStore and contribute to our credibility as a trusted and impactful organisation.
• Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of HFHGB.
• Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity’s position externally and develop and maintain good relations and effective networks with relevant stakeholders.

Performance management, reporting and monitoring: 

• Set ambitious yet achievable revenue targets and other KPIs, monitoring progress effectively, taking proactive steps to meet and, where possible, exceed financial goals.
• Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level.
• Develop and manage the Retail department's budget, ensuring cost-effective operations.
• Coach staff on their commercial acumen, to nurture the teams in how to make the best financial decisions at their level of responsibility.
• Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management.
• Measure and communicate the social, financial and environmental impact of commercial/retail/outreach activities.
• Lead and support report to external partners, donors and other stakeholders.

Leadership and management:

• Build and lead a high-performing and ambitious team, inspired to implement and grow the ReStore brand in Great Britain, with a core focus on positive impact in ling with our national strategy.
• Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans.
• Lead the development of a Volunteer Management programme for ReStore in line with sector-wide and Habitat for Humanity best practice. Including recruitment, onboarding, training, experience, engagement and communications.  Ensure ReStore staff are supported to deliver outstanding volunteer management and build in regular feedback mechanisms.
• Working closely with the Head of People and others, support the ongoing development of a strong safeguarding culture throughout the organisation.
• Lead the development and monitoring of a safeguarding plan for all ReStore operations and programmes, including policy, protocols and training for volunteers and ReStore staff.
• Role model our values in line with Habitat GB’s inclusive approach to people and culture.

Organisational Leadership: 

• Support the National Director in leading the organisation to deliver Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team.
• As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence.
• Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities.
• Co-create ways of working to enable an adaptive, collaborative and high performing organisational team.
• Deputise for the National Director when required and represent Habitat GB in national and international meetings and forums.

Person profile:

• Significant retail leadership experience, ideally within a charitable, purpose-driven or social enterprise environment.
• A proven track record of leading teams to success, driving sustainable growth and profitability in a retail environment.
• Skilled in building strong relationships with diverse types of external partners, donors, volunteers, staff and stakeholders to achieve business and community-focussed impact objectives.
• Understands relevant legal and compliance requirements, with a track record of successful management across a similar operational platform.
• Experience managing safeguarding compliance in a similar operational environment.
• Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure.
• Significant and successful experience in senior management roles, encompassing strategic management and team leadership.
• Experience leading and managing teams made up of staff and volunteers.
• Strong budget and financial management skills.
• Experience developing, managing or engaging in community-led programmes.

Skills and competencies:

• You have excellent interpersonal, influencing and networking skills and can communicate with impact across diverse audiences.
• You are a strategic and entrepreneurial thinker who is focussed on increasing impact in line with Habitat GB’s mission.
• · You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills.
• You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion.
• You are an experienced manager, able to lead and inspire others, motivating team members to perform at their best with a growth mindset.

The role and responsibilities will be carried out in a way which reflects:

• HFHGB’s commitment to safeguarding children in accordance with the Safeguarding Policy.
• A commitment to HFHGB’s vision, mission, values and approach.
• A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

Start your Habitat journey here…

The deadline for applications is 30th March 2025 (at 11:59 pm).

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.

Purpose: To advance Ceasefire’s new strategy by developing donor support for civilian rights programmes based in conflict-affected countries, including in the Middle East, Africa and Ukraine.

 Responsibilities:

1.  Donor research and development

To research, identify and nurture potential donors, including in the human rights, development and humanitarian sectors by:

· Monitoring open calls for proposals

· Identifying and developing potential donors, including outside of formal calls for proposals

· Expanding Ceasefire’s pool of existing project donors.

2.  Programme design and proposal writing

In consultation with Ceasefire colleagues and new and existing civil society partners, to design new programmes to advance Ceasefire’s strategy and to prepare concept notes, full proposals and budgets for submission to donors.

3.  Donor and supporter relations

To manage regular communications with donors and supporters, including communications on programme outputs, achievements and impact.

4.  Oversight/management of specific programmes

To manage or oversee the implementation of specific projects or programmes as required.

5. To undertake any other tasks as may from time to time be requested by your line manager.

6. To maintain high standards of personal and organisational integrity, including confidentiality, and commitment to the safety and security of Ceasefire’s partner organisations.  

Occasional foreign travel may be required.

PERSON SPECIFICATION:

Education:

First degree in a relevant subject, such as international relations, development, law, politics/sociology.

Desirable: knowledge of international humanitarian law (law of armed conflict) and/or international human rights law.

Experience:

Essential: Three years of professional experience working with or for donors in the international development, humanitarian or human rights sectors.

Desirable: Professional experience working in an international environment. Experience/understanding of working with civil society in challenging environments.

Skills:

Programme design: practical understanding of the programme life cycle and demonstrated experience in designing projects according to logical framework or other planning tool(s).

Proposal writing: ability to write clear and persuasive programme proposals, based on logical programme designs and Ceasefire’s existing policies.

Budgeting and finance: Ability to create, amend and monitor multi-year programme budgets. High level of numeracy and financial accuracy.

Communications: a) Excellent social media skills for a professional environment, including
Twitter/Facebook, and general IT skills, including Microsoft Office suite (incl. Word/Excel).

b) Very high level of professional presentation, both in writing and in person. Ability to interact with senior individuals from a wide range of professional and international backgrounds and inspire confidence. 

Languages: English – to first language standard.  Arabic, French or other UN language an advantage but not essential.

Motivation and status:

Commitment to human rights and equality, ability to work for an impartial and neutral organisation, willingness to be self-servicing and to work with minimum supervision.

Ability (including existing permission if necessary) to work in the UK and to travel as required.

Head of Help, Advice and Services Operations

Location: Hybrid – min 2 days per week in Cheam, Surrey
Salary: £60,000 per annum
Hours: 35 hours per week
Department: Help, Advice and Services
Job Type: Full time
Contract Type: Permanent

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

Our Help, Advice and Services team is at the forefront of dealing with the day-to-day challenges faced by our applicants. As the Head of Help, Advice and Services Operations, you will be managing the delivery of the Charity’s help, advice and services – including grants, advice and services – ensuring that we are providing timely and effective support to our applicants, as well as continuously improving their user experience.

You will be a subject matter expert and make high-level decisions on our complex, help-related cases. You will also give recommendations on the Charity’s help strategy, policies and key priorities, so we can plan for the most impactful delivery of help.

As a member of the senior management team, you will have an important role in delivering the Charity’s strategic and business plans. Moreover, you will represent the Charity externally at events and help us build awareness on the Charity’s work.

To be successful in this role, you will have experience of managing services performance and caseloads, as well as experience of managing teams in a hybrid work environment. You will also have an in-depth understanding of the charitable and grant-giving sectors, and knowledge of the statutory benefits.

In return, we can offer you excellent benefits including birthday leave, home working allowance, health cash plan, Headspace, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.

We offer a hybrid working arrangement, which allows staff to balance their work and home lives. The successful candidate for this role will be expected to work from our head office in Cheam, Surrey at least two days per week – including on a Tuesday, which is our anchor day.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 23 March 2025, 11.59pm. First interviews will be held online on 26 and 27 March. If any of these dates will be difficult for you, please mention in your cover letter.

We expect this role to be popular and so applications may close earlier than stated if there are a large number of applicants. You are encouraged to apply as soon as possible to avoid disappointment.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

REF-220019

Income Generation Specialist

We are looking for an Income Generation Specialist who is passionate about mental health service provision and public protection, to join in a pivotal role for the organisation.

Position: Income Generation Specialist

Location: Based in London with hybrid- and flexible-working

Salary: £39,645 (FTE) per annum (£23,787 actual/pro-rated)

Hours: Part-time, ~21 hours per week

Contract: 6 Month, Fixed Term Contract

Closing date: 12pm Monday 31st March 2025

About the role:

The income generation specialist will play a pivotal role in exploring and developing new non membership income generation streams. The successful candidate will carry out feasibility assessments, market research and business planning for various income-generating initiatives. They will help us diversify our income, contributing to the strategic aims and long term financial sustainability of the organisation

To conduct feasibility assessments, market research and business planning to identify viable non-membership income-generating initiatives, while ensuring that these initiatives align with the strategic goals and consider the needs and interests of our members and the public.

Main duties and responsibilities

• Conduct desktop market research to explore potential new income generation opportunities.
• Identify trends, gaps and opportunities in the market that align with strategic goals.
• Assess the feasibility of proposed income generation initiatives, including financial viability, operational capacity and market demand.
• Evaluate risks, barriers and challenges for each potential initiative.
• Conduct financial modelling and cost-benefit analyses to determine potential revenue and investment requirements.
• Develop comprehensive proposals for each income generation idea.
• Prepare detailed reports and recommendations for senior leadership and the finance, risk and audit committee.
• Manage the scoping and development of income generation ideas from concept to the feasibility stage.
• Liaise with key internal and external stakeholders as needed.
• Ensure that all proposed initiatives comply with relevant legal, regulatory, charity status and tax requirements.
• Prepare and present regular updates to the senior management team.

About you

This is a role for an individual who is open to new ideas and embraces innovation, who is motivational and pragmatic. You will have experience of office management and budgeting, and excellent customer service skills.

• Proven experience in income generation, business development, or fundraising.
• Demonstrable experience in conducting market research, feasibility studies and financial modelling.
• Strong project management skills, with the ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills, with particular focus on preparing reports, business plans and delivering clear, effective presentations with the ability to inspire.
• Strong analytical skills, with the ability to assess complex information and make informed recommendations.
• Demonstrate innovation and creativity in developing solutions.
• Ability to work independently and collaboratively with internal and external stakeholders.
• Understanding of working in the charity sector, including fundraising and charitable resource practices, alongside a knowledge of regulatory and legal considerations around fundraising, business development or similar areas.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

Their charitable objectives are to promote:

• the art and science of psychotherapy and psychotherapeutic counselling for the public benefit;
• research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research;
• high standards of education and training and practice in psychotherapy and psychotherapeutic counselling
• the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public

Other roles you may have experience of could include Income, Fundraising, Philanthropy, Philanthropy Officer, Major Donor Fundraising, Philanthropy Fundraising, Philanthropy Fundraiser, Corporate and Philanthropy, Partnerships Fundraising, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

An exciting opportunity has arisen for a Supporter Care Officer to join a leading health organisation. This is a full-time, interim role within the Fundraising directorate, responsible for delivering excellent supporter care and ensuring smooth donation processing.

Key responsibilities of the role:

• Handle supporter enquiries via phone and email, providing timely and professional responses

• Process donations accurately and ensure compliance with financial regulations

• Maintain accurate supporter records in CRM systems

• Ensure prompt and personalised thanking of donations

• Oversee fulfilment of materials and supporter orders via third-party providers

• Work with Finance to ensure accurate income reconciliation

• Identify opportunities for process improvements to enhance operational efficiency

• Manage complaints and complex enquiries to maintain high supporter care standards

• Support team KPIs and SLAs to ensure excellent service delivery

• Collaborate with internal teams to enhance supporter communications and fundraising efforts

Ideal candidate profile:

• Experience in supporter care and income processing within a non-profit environment

• Strong communication skills, both written and verbal

• Knowledge of CRM databases and data management best practices

• Understanding of charity legislation, including Gift Aid and Data Protection

• Ability to manage multiple tasks efficiently and work collaboratively across teams

• Solution-focused mindset with strong problem-solving abilities

• Commitment to the organisation’s values and enhancing supporter experiences

Location: Hybrid working (3 days on-site)

Salary: £17 - £19 per hour

Working hours: Full-time, 35 hours per week

Contract: 3-6 months

This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out! We are an equal opportunities organisation, welcoming applications from all backgrounds, including those with lived experience in our areas of focus.