Engagement Officer Jobs

This is an exciting opportunity to support and expand the integration of Youth Voice into our organisation and work with our passionate Youth Team to ensure that Winston’s Wish is driven by the voices and experiences of bereaved children and young people.

In the past 3 years we have recruited over 100 members to our Youth Team to help us in our mission to make sure that no child or young person grieves alone. Through their voices and experience we have made huge change to the way we support others. This role is key to making sure their voices are heard.

You will support the Head of Youth Participation & Engagement in the administration, facilitation and delivery of Youth Participation & Engagement throughout Winston’s Wish to champion youth voice and involvement in all that we do.

MAIN RESPONSIBILITIES

· To co-ordinate and provide safe spaces for Youth Ambassadors to take part in Youth-Led activities and projects.

· To be a key link between Youth Ambassadors and staff, making sure their voices and experiences are heard.

· To recruit and engage young people, and their families, to enable them to feel comfortable to join our Participation service.

· To support the Head of Youth Participation & Engagement to develop opportunities for children, young people and their families/carers to be actively involved throughout the organisation.

· Lead and facilitate small scale participation projects with the Youth Team.

· To maintain records of all interactions with stakeholders, using salesforce. 

· To be able to work flexibly, including regular evening and occasional weekend work in response to participants availability.

· Support the Head of Youth Participation & Engagement to create opportunities for the Youth Team, working alongside teams throughout the organisation to do this.

· Support the Head of Youth Participation & Engagement in planning and facilitating the Youth Forum.

· Work with young people to create meaningful content and service recommendations.

· Work across the Winston’s Wish team, sharing, promoting and training in best practice in Youth Voice.

· To assist in planning, organising and delivering participation events (virtually and in-person).  

· Ensure the safety and wellbeing of members of the Youth Team through adherence to the organisation’s safeguarding policy and practices.

· Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements.

All Staff

· Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities.

· Promote equality of opportunity, diversity and anti-racism in accordance with Winston’s Wish policies.

· Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.

· Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).

· Work to objectives, targets and work plans agreed with your line manager.

· Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.

· Take an active part in the Quarterly review process and participate in training agreed with your line manager.

· Recognise and champion the lived experience of children and young people with bereavement within your work.

· Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.

 

PERSON SPECIFICATION

Essential

· Minimum 3 years experience of working with children & young people in a  health, social care, youth, community or education setting.

· Experience of advocating for the interests of young people, or a vulnerable, marginalised, or under-represented community.

· Good written and oral communication skills, with experience of tailoring these to a wide range of audiences.

· Experience of facilitating groups with young people.

· Knowledge of different facilitation approaches and methods.

· Demonstratable experience of safeguarding children, young people and vulnerable adults and an ability to practice in a way that promotes this.

· Experience of building trusting relationships with children and young people, and creating safe spaces.

· Passion for Youth Voice.

· Understanding of the challenges that participation work can present, and experience of how to overcome this.

· Ability to work collaboratively within a team and with external organisations.

 

Desirable

· Experience holding online groups for young people.

· Experience of working in bereavement sector.

Recruitment Timetable

Application deadline: Sunday 27th April 2025

Interviews: w/c 12th May 2025

Interview location: MS Teams

Please note, those applicants shortlisted for an interview will also be required to attend a Youth Forum Panel Discussion via Zoom. This will take place in the evening, date TBC.

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Overall job purpose

This is a fundamental role within our North regional team, internally the role is known as Local Community Officer. The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 23 historic churches across Greater Manchester, Lancashire, Merseyside, W. Yorkshire, N. Yorkshire (part), ensuring each site achieves agreed standards.

Key relationships

You will work closely with the Lead Local Community Officer (North), regional and national colleagues, volunteers, community groups and other local stakeholders.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 28th April 2025.

The interviews will take place in Leeds on Wednesday 7th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provide

At Lancaster & District Homeless Action Service (LDHAS) our primary aim is to support homeless and vulnerably housed people into secure accommodation and provide assistance to maintain said accommodation, in addition to providing mental health, substance abuse, and advocacy support to ensure long-term quality of life and inclusion for our clients.

Providing a competitive starting salary of £18556.20 per annum for 22.5 hours per week, we are looking for an Engagement Officer (EO) to work alongside our two other Engagement Officers, who will triage and support clients and build a support package in liason with visiting professionals, volunteers, and staff of LDHAS in line with its aims and objectives. As a member of the LDHAS team you will be enrolled into the NEST pension scheme and will be entitled to 5.6 weeks annual leave (pro rata).

You  will ensure that good relations are maintained with the neighbours of LDHAS and with the local community, and that LDHAS clients in the immediate vicinity of the building are conducting themselves in an acceptable way. You will motivate and enable clients as they engage with LDHAS and liaise with a variety of homeless hub organisations as required.

You will manage footfall in the building ensuring that health and safety protocols and procedures are maintained throughout the building during the hours of opening and assist the other Engagement Officers with clothing, shower, and laundry facility management.

The successful applicant will have a communication style that motivates and enables people and will be able to maintain relationships and gain the cooperation of others. This requires the skills to motivate, negotiate, persuade and empathise. You will be working as part of a team of 6 staff, 2 to 3 volunteers per day, and regular visiting agency staff. The job will be based at our day centre at LDHAS, 2 Aalborg Place, Lancaster LA1 1BJ.

The closing date for applications is 17th April 2025 at 14.30 and we will be holding interviews on Monday 28th April 2025.

The Landscape Institute are looking to recruit a Branch & Membership Engagement Officer.

Reporting directly to the Membership Services Manager the key focus of this exciting new role will be to support and deliver the LI’s engagement with our members.  The role’s main objective is to maintain our members’ positive experience they get form the LI and make sure they are getting all that they can out of the LI’s products and services, whichever their grade of membership.

You will support and develop our regional Branches and help maintain mutually supportive links between their engagement activities and the Institute. The postholder will be the key point of contact for our volunteers, as well as help with the membership operations delivery. 

This is a truly diverse role that requires strong communications and relationship skills. If you have the skills, energy, and passion to join us on this exciting journey we would love to hear from you.

At Warwick Schools Foundation, we believe that education changes the world.  We have a vision of a society where access to education is means blind, driven by potential and irrespective of background.  We are seeking a Community Engagement Officer to play a key role in helping us turn this vision into reality. 

The post-holder will join our thriving team to foster relationships between Warwick Schools Foundation and its broader community, with a particular focus on former parents, former staff, corporates, charitable trusts and local community groups.

The successful applicant will be passionate about the sector with a desire to improve access to quality education for all and will have exceptional interpersonal skills with an ability to engage diverse audiences, work collaboratively across teams and juggle multiple priorities

Join us as a Tenant Engagement Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services – a brilliant opportunity to have a real impact on services, policies and decision marking!

Tenant Engagement Officer
Office base: Birmingham, B15 + Travel
Salary: £35,330 per annum
Hours: 35 per week
Contract: Permanent

In this impactful role, you'll support a range of projects that positively impact tenants. Being naturally curious and confident analysing data, you'll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data to our improve services. You'll also engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.

In return, we offer you a supportive and collaborative environment where you're empowered to enhance tenant experience!

Our ideal candidate? We're looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements.

Your application will also demonstrate:

• Experience of improving services from a customer / tenant perspective.
• Experience of analysing data, writing reports and presenting information to different audiences.
• You're able to work in a dynamic environment and manage a large and varied workload with competing priorities and deadlines.

As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week), and working from home (2 days per week).

Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: 13 April 2025

Assessment Process: 
1st stage – Initial Teams call – Thursday 24th April 25
2nd stage – Interview/Assessment on site – Wednesday 30th April 25

Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.​.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Colours of Redbridge is a vibrant programme of community-led arts and culture in Redbridge, East London. It is part of the pioneering Creative People and Places (CPP) programme from Arts Council England, empowering local people to decide what culture happens in their area. We are reaching new audiences through high-quality work and making a real difference to people’s lives through our projects which include South Asian truck art, a cultural food festival and a disability-led street carnival.

We are looking for a passionate and dedicated Community Engagement Officer to work with local communities in Ilford and Loxford. You will facilitate community empowerment and decision-making processes in order to realise the community’s artistic ambitions and work with a group of Community Producers to develop projects in the area. Additionally, you will sustain engagement with our target communities via regular events and maintaining networks with local community groups and organisations.

See our 2024 highlights video here.

Partnerships Engagement Officer

We are seeking a dynamic and motivated Partnership Engagement Officer. In this role, you will support the organisation's fundraising efforts with a particular focus on supporting and delivering first-class engagement and stewardship strategies across for one of our key corporate partners.

Position: Partnerships Engagement Officer

Location: Hybrid with occasional travel to Warwick, London, Birmingham 

Salary: £25-£30K per annum

Hours: Full Time 35 hours per week

Contract: Fixed term contract 1 year

Closing Date: Monday 21st April

Interview: W/C 28th April

The Role

As part of the national partnerships team, you will play a key role in driving income, supporting engagement strategies, and maintaining relationships across the partnerships and philanthropy portfolio. Working closely with the membership team and network of 200+ members, you will help develop and deliver effective fundraising initiatives.

Key Responsibilities

• Drive income generation through partnerships and member engagement.

• Support fundraising strategy development and delivery.

• Manage communications and engagement between partners and members.

• Facilitate corporate volunteering opportunities.

• Coordinate key partnership activities and fundraising campaigns.

• Develop engagement strategies for major corporate donors.

• Create reports, newsletters, and updates.

• Maintain accurate CRM records and stewardship plans.

• Collaborate with internal teams and external stakeholders.

• Ensure compliance with fundraising standards and policies.

About You

As Partnerships Engagement Officer you will be a passionate and driven individual. An excellent communicator, both in person and in writing, you will thrive in a team environment and be able to effectively manage multiple projects and deadlines. Highly organised with a keen eye for detail and committed to delivering results and eager to develop your career in fundraising.

Essential Skills & Experience

• Excellent communication skills, both verbal and written.

• Exceptional project management and ability to manage multiple priorities.

• Team player with the ability to work to commissioned briefs.

• Highly organised, detail-oriented, and structured in approach.

• Passionate about fundraising and committed to delivering results.

Benefits Include:

• 10% Employers Pension Contribution

• 28 days annual leave plus Bank Holidays as a minimum

• Flexible Working

• 2 hours per week Wellbeing time out for full time staff

• Apprenticeships, training and development opportunities

• Health Cash Plan

• Company Rewards

• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining your interest in the role, how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities, it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Partnerships Coordinator, Fundraising Partnerships Officer, Corporate Partnerships Officer, Philanthropy & Partnerships Officer, Engagement & Partnerships Coordinator, Strategic Partnerships Officer, Partnerships & Fundraising Executive, Corporate Giving Officer, Relationship & Partnerships Officer, Fundraising Engagement Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

WHAT IS START NETWORK?

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.

Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.

OUR SOLUTIONS

DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and decentralising decision-making to locally led networks and organisations.

EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises.

COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises.

 For more information about Start Network and what we do, please visit our website. 

OUR VALUES

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.

JOB PURPOSE

The Partnerships Engagement Officer will support donor engagement activities across Start Network’s. Start Network is working with a growing number of committed trusts and foundations, corporates, and institutional funders. The role will provide a unique donor engagement experience for these existing donors, through impact reports, case studies and a series of engaging events, as well as scaling-up our efforts to secure funding from new sources. By providing support across the Resource Mobilisation team, as well as support for our external communications and events, this role will gain insight into the full breadth of Start Network’s programme and funding portfolio.

Working with colleagues across the organisation, this role will identify donor prospects, produce compelling presentations, draft concept notes and funding proposals aligned to donor priorities, support engagement of existing donors, plan and coordinate events and develop key communications geared towards donors.

The Talent Set are delighted to be working with a fantastic health charity to find their next Supporter Engagement Officer.

The charity offers a flexible working environment, with hybrid working 3x per week from their office in North London.

As a Supporter Engagement Officer, you will be able to proactively engage, build relationships and provide high levels of stewardship to a variety of supporters. You will be responsible for day-to-day engagement with a large portfolio of supporters, as well as thanking and engaging with new individual supporters and fundraisers as they are introduced to the charity. You will play a key role in engaging and working collaboratively with internal and external stakeholders and, with support, you will manage and develop the Individual Giving pipeline. You will play an instrumental part in creatively engaging supporters to get involved in our high-value campaigns, events and regular giving programme

Key Responsibilities:

• Play an active role in ensuring we provide first-class supporter care to individual donors and fundraisers – in person, on the phone, via email and social media.

• Ensure that supporters receive timely and relevant thank you messaging, correspondence and updates about the work of the charity.

• Supply supporters with fundraising materials and promotional collateral as and when required.

• Use the database effectively to ensure that supporters are correctly engaged with and thanked for their support.

• Work with the Senior Head of Community and Supporter Engagement & Partnerships to develop a rigorous approach to insights that support the development of the fundraising programme.

• Develop and implement rich supporter journeys that help build lifelong engaged relationships with supporters.

• Develop data systems that are fully integrated and allow us to robustly develop stand out supporter led journeys and engagement programmes.

Person Specification: 

• Experience of Supporter Care or Individual giving fundraising, or else transferable skills from another sector.

• Experience of day-to-day management of a supporter/customer database.

• Experience and understanding of social media.

• Experience of establishing and managing effective external relationships.

• Dedicated to maintaining regular communication with supporters/customers to facilitate the development of long-term relationships.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Harris Hill is looking for an events candidates to fulfil the role of Networks and Engagements Officer, for 2-3 months, 4 days per week, on a hybrid basis at a policy based charity in London.

Job purpose.

To coordinate and deliver engagement opportunities that enables the voluntary sector to connect, collaborate, learn and share at online, or in-person, events.

To be the main point of contact for their partnership work with local infrastructure organisations with whom they collaborate on Member Assemblies, ensuring timely and professional communications.

To share insight gained at events with partners and across the organisation.

To provide expert administration and coordination support to ensure the smooth running of event and networking opportunities.

Knowledge

Knowledge of volunteering and the voluntary sector

Creating a customer journey

Skills

Planning and organisational skills to manage competing priorities and coordinate events.

Applying expert attention to detail whilst managing a busy workload.

Confidence to utilise a range of online platforms and systems e.g. Microsoft Dynamics, Zoom etc. or the ability to learn these quickly.

Facilitation skills, online and in person.

Strong interpersonal skills and the ability to work with colleagues and partners at all levels.

Excellent communication skills, with ability to summarise feedback into written reports.

Experience

Experience of planning/supporting successful events and engagement opportunities.

Providing excellent customer service.

Active commitment to equity, diversity, and inclusion.

If you would like to find out more, please get in touch.

About Us:

The Air Cadet Charity is dedicated to supporting the Royal Air Force Air Cadets, empowering young people to develop vital life skills, leadership qualities, and a spirit of adventure. We provide essential funding and resources to enhance the cadet experience, ensuring that every young person has the opportunity to reach their full potential.

 

The Role:

We are seeking a dynamic and creative Marketing and Engagement Officer to join our team. This pivotal role will see you shaping our messaging, inspiring supporters, and driving awareness of our mission through engaging marketing strategies. You'll be instrumental in expanding our reach and highlighting the impact of our vital work by developing compelling content, managing social media, and enhancing our engagement with stakeholders, all while leveraging your storytelling skills, graphic design flair, and strong understanding of digital marketing tools. You will be a key player in communicating our mission and impact to a diverse audience, ensuring our vital work continues to thrive.

The role is primarily working from home with occasional travel to events around the UK as well as to our office in Sleaford, Lincolnshire.

Key Responsibilities:

• Marketing Strategy: Develop and implement comprehensive marketing and communications plans to increase brand awareness, drive fundraising, and enhance engagement.
• Digital Marketing: Manage and optimise our digital presence, including website content, social media channels, and email marketing campaigns.
• Content Creation: Create compelling content, including stories, videos, and graphics, to showcase the impact of our work.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including cadets, volunteers, donors, and corporate partners.
• Event Management: Support and promote fundraising and engagement events across the UK, including travel as required.
• Media Relations: Develop and maintain relationships with media outlets to secure positive coverage.
• Data Analysis: Monitor and analyse marketing and engagement metrics to evaluate effectiveness and inform future strategies.
• Brand Management: Ensure consistent brand messaging and adherence to brand guidelines across all platforms.
• Social Media Management: Develop and manage social media strategy.

Essential Skills and Experience:

• Proven experience in a marketing and engagement role, preferably within the charity sector.
• Strong understanding of digital marketing principles and best practices.
• Excellent written and verbal communication skills, with the ability to create compelling content.
• Experience in managing social media platforms and creating engaging social media campaigns.
• Ability to build and maintain strong relationships with stakeholders.
• Experience in event management and coordination.
• Strong organisational and project management skills.
• Ability to work independently and as part of a team.
• Ability to travel throughout the UK as required.
• Passion for supporting young people and the values of the Air Cadet movement.

Desirable Skills and Experience:

• Experience with CRM systems and data analysis.
• Experience in using design software (e.g., Adobe Creative Suite).
• Knowledge of the Air Cadet organisation.

 

We are committed to equality and diversity and welcome applications from all sections of the community. We are a small, collaborative team that works flexibly, primarily remotely, but with a strong emphasis on mutual support and shared goals. While this role encompasses a wide range of responsibilities, you will be part of a team that values collaboration and is committed to providing the resources and support needed to succeed. We work together to achieve our goals, ensuring everyone can contribute their strengths and expertise.

Contact and additional information

· This position is a hybrid role with some working from home, some community-based work and some office based work at Surrey County Council in Guildford, split to be agreed.  Applicants need to be resident in the Surrey area.

· A full driving licence and access to a car is essential for the role

· The role will involve evening and occasional weekend work

Job description

The project officer will help communities to work in partnership with flood risk management agencies to better manage flooding and its impacts in their area.  This will involve working with communities at flood risk and agencies using methodologies developed by the National Flood Forum and used successfully around the country.

We are seeking someone warm and approachable, who will be required to work in and potentially other areas in England & Wales.  You will need to be able to engage appropriately and effectively with grass root communities at risk of flooding, as well as professional organisations and have proven project management skills.

Day to day you will work directly with members of the public in communities and liaise closely with external organisations and partners.

Co-workers

The National Flood Forum team is extremely supportive of one another.  Officers work in projects across the country but speak and meet on a regular basis. Training and experience are gained alongside these officers in their areas.

Experience and skills required

You will need to:

· Have excellent written and verbal communication skills.

· Be highly organised, flexible, able to self-manage and prioritise workloads. 

· Have experience of managing projects and writing formal reports

· Have patience, understanding and exceptional listening skills

· Be confident at engaging with all kinds of people over the phone, through virtual meetings and in person and be able to adapt your behaviour to different situations and people

Competencies required

Competence 1 - Communication

Communicates Effectively – Communicates clearly and effectively with a wide range of people, including communities and professional partners, taking account of the audience and their needs

Description - Listens and questions to understand. Works to facilitate and support the community’s perspective.

Competence - Shows commitment to putting the public & client first and takes pride in delivering a consistently high-quality service. Demonstrates active listening skills and tact in working with the public and professional partners.

Competence 2 - Delivery

Delivering projects - Focuses on results, organises and prioritises for effectiveness, develops and delivers on plans.

Description – Manages projects effectively and writes reports efficiently and to a professional standard

Competence - Organises and delivers tasks effectively. Produces comprehensive and well written reports, evaluations and statistics

Competence - Results focused; delivers on the targets for the project, continually monitors performance and takes corrective action where necessary

Competence 3 – Team working

Managing self - Works co-operatively and flexibly with other members of the team towards common goals.

Description - Has full awareness of own strengths, weaknesses. Effectively organises self and takes personal responsibility for own role in the National Flood Forum

Competence - Understands and recognises own role within the team. Works effectively with team members to deliver results

Competence - Understands the charitable objectives of the National Flood Forum

For further details about the role or informal discussion please contact Amanda Davies 

To apply - 

· Please send a CV (maximum 2 sides)

· A supporting statement (maximum 1 sides) demonstrating how you meet the requirements. 

· Please tell us how you heard about this position on your application.

· Please complete the equal opportunities form via this link https://forms.gle/azbqv3yT54JwcsW59

About The Role

At Alzheimer’s Society we are nothing without the incredible support we receive from the public. As a result of this, our Supporter Engagement team are absolutely vital in delivering tailored support and advice to our supporters and to the public. The team are the driving force behind building meaningful relationships with our supporters and team members are empowered to deliver bespoke conversations across phone, emails and social media, both inbound and outbound. The team are dedicated, hard working and fast paced with a passion for getting things right the first time.

The team manages a high volume of interactions and support is second to none. We pride ourselves on having an open communication style between all members of the team so that help is available for you to be successful in your role.

As a Supporter Engagement Advisor you will be the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. Through answering queries and proactively delivering exceptional levels of stewardship, you will build relationships and inspire supporters and potential supporters about our work, whilst maintaining accurate system records that reflect and enhance the supporter experience.
 
This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.

About you

- Excellent verbal and written communication skills and the ability to liaise with a diverse range of stakeholders.
- A good understanding and experience on using databases and communication systems
- Ability to demonstrate compassion and empathy as you will be responding to supporters and members of the public who need different levels of support.
- Ability to be flexible, demonstrating your ability to shift your approach in an appropriate, respectful and supportive manner to help those affected by dementia.
- Ability to form and maintain strong and long-lasting relationships with our internal stakeholders and our supporters.
- Be comfortable in contributing to discussions around continuous improvement as we have a team of people who are all passionate about improving processes so that our supporters have the best experience.

We encourage creativity and seek people that want to influence how we do things and take pride in being part of a team that excels.