Engagement Manager Jobs

About the role

WorldSkills UK is seeking a dynamic Network Member Manager to support and expand the growing network of institutions that are part of our award-winning Centre of Excellence. This role is vital to driving value for members and enhancing our flagship programme, which is dedicated to transforming Technical and Vocational Education and Training (TVET) across the UK. As Network Member Manager, you will manage relationships, engage members, and maximise the impact of the Centre of Excellence, ensuring member institutions have access to world-class training and development resources. Your work will support the Centre of Excellence set new benchmarks for teaching, learning, and assessment, ultimately contributing to the UK's global competitiveness in skills excellence.

Role purpose

The Centre of Excellence is WorldSkills UK’s cornerstone programme aimed at raising the standards of teaching, learning, and assessment across TVET. By harnessing international best practices and expertise, it fosters innovation and advances the quality of education across the sector. As Network Member Manager, you will be at the heart of the programme joining a vibrant and diverse team, working closely with member institutions to deliver impactful, sustained engagement and provide strategic support.

Key tasks and responsibilities

Programme management and reporting:

• Establish and maintain an account management framework to encourage member participation in the Centre of Excellence’s core offerings.

• Track and report on member engagement metrics, leveraging data insights to drive retention, satisfaction, and continuous improvement.

• Regularly evaluate and refine the member engagement framework to meet evolving needs, including offering tailored training and development solutions.

• Prepare comprehensive reports for management and leadership that provide insights into programme outcomes, trends, and impact. These reports will inform partners and stakeholders, highlighting the Centre’s achievements and demonstrating value to support continued engagement.

Member engagement and relationship management:

• Build effective working relationships with senior leaders from across the membership, serving as the primary point of contact for ongoing support.

• Develop and execute a robust engagement strategy to ensure that institutions gain maximum value from their membership.

• Oversee the enrolment and validation of new members, guiding them through the onboarding process and ensuring alignment with programme requirements.

• Conduct regular needs assessments and check-ins with members to ensure alignment with the Centre’s objectives and identify opportunities for enhanced engagement.

• Facilitate knowledge-sharing and collaboration opportunities within the network to foster partnerships and shared learning.

• Lead the annual recognition review, coordinating judging panels and planning events to showcase and reward excellence across the network.

Member communication and support:

• Collaborate with marketing and communications teams to keep members informed about events, training opportunities, and programme updates.

• Respond to member inquiries promptly, providing resources and guidance to support their full engagement with the Centre.

• Lead promotional activities to boost member engagement and manage the creation of impactful content for publications, social media, and other channels.

• Conduct and share impact studies that demonstrate the benefits of the Centre’s programmes, helping to raise the profile of WorldSkills UK across various platforms.

• Promote WorldSkills UK’s products and services to drive growth and increase reach within the education sector.

General responsibilities for a manager:

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Manage resources (including staff, volunteers, suppliers, and partners) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specifications and objectives.

• Contribute to a performance driven culture ensuring outcomes and activities are continuously monitored, reviewed, and evaluated against grant KPIs, resolving issues, and initiating appropriate corrective action.

• Establish a strong mechanism to measure impact, capture, report, and transfer intelligence across programmes of work.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Workforce Development team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification Key:

[E] Essential / [D] Desirable.

Qualifications and experience:

• Experience working with in Further and Higher Technical Education. [E]

• Experience establishing strong working relationships with senior leaders across education and training. [E]

• Experience in network or member management, ideally within an education or workforce development context. [E]

• Experience in developing and implementing engagement strategies to drive member satisfaction and retention. [E]

Knowledge and skills:

• Strong relationship management skills, with a demonstrated ability to build and sustain positive, collaborative partnerships [E].

• Excellent communication and interpersonal skills, with the ability to influence and motivate diverse stakeholders [E].

• Strong organisational skills and a proactive approach to managing multiple priorities and deadlines [E].

• Ability to implement change initiatives, focusing effort and commitment on making change work [E].

• Ability to analyse data and use insights to inform decision-making and improve processes [E].

• Knowledge of account management frameworks and best practices in member engagement [D].

• Familiarity with CRM systems and other tools for tracking member engagement and programme impact [D].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E]. • Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Enthusiastic and able to motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

Samaritan’s Purse is looking for a well-connected individual to act as our London Donor Ministries contact. This would either be a Donor Ministries Associate or Donor Ministries Manager.

The role is full time, remotely based, but with one day a week from our National Ministry Centre in Coventry.

The role will involve working some Sundays, when church opportunities occur.

To be suitable for this role you will need to good networking leads within a Christian context. You will enjoy getting to know people and prayerfully nurturing relationships. You will have a clear delivery and the ability to present at, lead or on occasion take a church service. Further information can be found in the Job Description.

In accordance with the Equality Act of 2010 and due to the nature and context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

We are seeking an experienced and enthusiastic Youth Engagement worker, to join our Somewhere For Us Service team. The role of the service is to ensure that children and young people feel supported on their grief journey.  The service is co-designed with our Youth Advisory Group.  The support is provided through a range of group and 1-1 supports, including Understanding Your Child’s Bereavement online sessions for parents, group support and activities for children and young people and 1-1 support, grief ally/buddy etc.

Workshops are delivered in the community to individuals and groups who work with children and young people, to help increase their skills and knowledge on how to effectively support children and young people going through a bereavement. 

The Somewhere For Us Service supports bereaved children and young people aged 8 – 25.  It is funded to June 2027, through the National Lottery Community Fund Empowering Young People funding stream.

There are 2 posts, each for 32 hours per week, one based in our Foyle office and one in Belfast office.  You will be responsible for the delivery of a range of bereavement support to children, young people, families and communities across the Western and Northern Trust Areas (Foyle), Belfast, Southern and South Eastern Trust Areas (Belfast) and wider NI, if required.  Ability to travel independently across NI to fulfil the role is essential.

You will receive training in bereavement support and have access to high quality CPD.

Criminal Record Checks

All employees are required to complete a Criminal Record check. Employees working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

This is one of two posts created with the purpose of developing a Stage 2 National Lottery Heritage Fund partnership bid in the Chilterns National Landscape for the project entitled Not Bourne Yesterday: Chalk Stream Communities of the Chilterns (NBY). This new role provides a rare and exciting opportunity to join a multi-disciplinary team working in one of the country’s finest and most accessible protected landscapes.

We are seeking a highly motivated and dynamic individual to help create a long lasting impact through building commitment to, and enthusiasm for, stronger community engagement with heritage (natural and cultural) across the project area.

This is an exciting time and opportunity for someone with a background in the charity sector. This role offers a chance to make a real impact within our team, especially as we prepare for a series of high-profile fundraising and awareness initiatives for our 25th birthday in 2026. Alongside celebrating this milestone, we’re eager to support the launch of the new Ambulatory Diagnostic Centre at West Middlesex University Hospital. This development opens up new opportunities for collaboration with our local NHS provider, driving us towards more integrated services and preparing us for the increased patient volume we expect in the coming years.

The Mulberry Centre is an award-winning cancer information and support charity, based on the grounds of West Middlesex University Hospital in Isleworth, West London. Since 2001, we have provided services to more than 18,000 people, and we’re committed to expanding our reach. With an annual income now exceeding £700k and having doubled over the past five years, we’re on track for continued growth and diversification, aiming to extend our impact in the community.

As Head of Fundraising & Engagement, you will play a key role in developing a cohesive fundraising, communications, and engagement strategy to secure sustainable income and elevate our profile. This role will see you working closely with the Chief Executive and the Fundraising Committee to lead initiatives with trusts and foundations, the National Lottery, high-net-worth individuals, and corporate partners.

You’ll oversee a dynamic team of four:

• Philanthropy and Partnerships Lead: Managing a portfolio of trusts and assisting with corporate and high-net-worth fundraising.
• Marketing & Communications Lead: Responsible for boosting our profile across various media.
• Supporter Engagement Lead: Driving individual and community group fundraising.
• Community Engagement Lead: Raising awareness of cancer prevention, early detection, and our support services in the community.

This role requires a skilled multi-tasker with strong project management and interpersonal skills, capable of meeting bid deadlines and managing key partnerships. If you’re detail-oriented with a knack for crafting compelling applications and budgets, we’d love to hear from you.

The Involvement & Engagement Officer will play a crucial role in delivering the new patient and public involvement and engagement strategy for Alzheimer’s Research UK. The role forms part of the Involvement & Engagement team, which sits in the Information and Involvement (I&I) department.

The team acts as a focal point for patient and public involvement at the charity, working to ensure that people with lived experience shape and inform projects and activity across ARUK. You will help to manage a key group of lived experience involvement volunteers, facilitate and deliver involvement activity and set the standards and processes for meaningful involvement.

The team also delivers public engagement initiatives, with the aim of making dementia research accessible and inspiring to the public through events and participatory projects and supporting researchers to deliver engagement. The team also supports fundraising colleagues and activities through helping to embed and enhance ways to engage supporters with dementia research.

The team forms part of the busy Policy, Communications & Involvement directorate and works closely with colleagues both within the directorate and across the charity. The I&I department’s mission is to improve understanding of dementia and the diseases which cause it and encourage and support the public and people affected by dementia to get involved in research.

This is a 12-month fixed term contract to cover a period of maternity leave.

Main duties and responsibilities of the role:

· Working with the Involvement & Engagement Manager, implement ARUK’s public involvement and engagement strategy.

· Facilitate, plan and deliver the work of the Lived Experience Involvement Group, including liaising with members and providing dementia specific assistance, arranging logistics for meetings, responding to queries, liaising with internal stakeholders.

· Support the recruitment of new lived experience representatives, with a focus on improving representation from people with a dementia diagnosis and those from underserved communities.

· Responsibility to ensure records relating to involvement work are kept up to date in line with ARUK policies and procedures.

· Helping to develop and deliver training on engagement and involvement for the Group, colleagues and the research community, working with the Research Involvement Manager.

· Work closely with the Policy team, sharing knowledge and insights and supporting their work to involve people with lived experience. Collaborate on special projects relating to involvement as appropriate.

· Act as a champion for public involvement across ARUK, effectively communicating the importance of involvement in the charity’s work and supporting colleagues to effectively incorporate involvement into key projects and initiatives.

· Working with the Involvement & Engagement Manager to produce ongoing evaluation of the involvement and engagement programme, proactively coming up with suggestions for new initiatives and continuous improvement of the programme.

· Working with the Involvement & Engagement Manager, deliver Inspire Fund, our public engagement grant scheme. Manage the application and post-award processes, maintain engagement with grant holders and support them in the delivery of their projects.

· Seek opportunities for public facing activity, that engage people with the topic of dementia and the importance of research, in line with ARUK’s strategic goals.

· Support colleagues to effectively engage with their audiences, creating and maintaining compelling activities and resources that bring dementia research to life.

· Keep up to date with patient and public engagement and involvement sectors to identify emerging knowledge and best practice that might benefit ARUK’s work. Take part in groups that support professional development around involvement and engagement.

What we are looking for:

· Coordinating or delivering public engagement and/or patient and public involvement.

· Project management experience, with the ability to oversee multiple projects simultaneously.

· Experience of discussing and communicating health or research matters with the public.

· Experience building and managing relationships with colleagues and external partners.

· Ability to translate complex science for a lay audience.

· Strong and effective written and spoken communication skills, ability to tailor to lay audiences.

· Ability to communicate appropriately with people affected by dementia and their families.

· Ability to find creative solutions to complex problems.

· Excellent organisational skills; the ability to coordinate various projects with different deadlines.

· A confident and friendly manner; would feel at ease representing the charity to a range of audiences to a high level.

· Creativity, innovation and resourcefulness to identify opportunities and develop initiatives relating to involvement and engagement.

· Ability to work with independence, intelligence, drive and initiative.

· Good IT skills.

· Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 8th December 2024, with interviews likely to be held on the 12th & 13th December 2024. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Purpose

This is an exciting time at CBM UK, as we continue to grow and develop our philanthropic

fundraising. To help us achieve our ambitious long-term goals this role requires an

experienced and passionate individual to be part of our Philanthropy Team.

This vital role will lead the programme to build and grow our relationships with High-Net-

Worth Individuals (Major Donors) over the next five years and beyond. Working alongside

the Head of Philanthropy, you will seek to build upon current relationships, as well as

identifying, researching and cultivating relationships with new and lapsed major donors to

increase income for CBM UK’s work.

CBM is a Christian charity, and as a key supporter facing role, the position holder will

represent CBM’s purpose and ethos to all external audiences and will be sympathetic and

embracing of Christian beliefs and values.

You will be part of a dynamic and highly skilled Fundraising and Communications team,

dedicated to inspiring people in the UK to help transform lives in some of the world’s

poorest places.

Responsibilities and areas of work

This important role will seek to develop our Major Donor income stream, seeking to grow

both numbers of donors and income raised. At CBM, a Major Donor is considered to be

one who has the capacity to give £5,000+ per year and who relishes the opportunity to

have one-to-one, personalised interactions with CBM.

This role will seek to identify new high-level donors, as well as help to develop existing

relationships with our generous supporters.

Working closely with the Head of Philanthropy, CEO and Leadership Team, other team

members and (occasionally) external consultants, this role focusses on building and

consolidating our major donor portfolio, so increasing our donor base and thus our in-year

and pledged income.

Main Goal:

To successfully steward a portfolio of new and existing major donors through tailored

approaches, so securing repeat and multi-year gifts to achieve agreed income targets and

KPIs.

This will be achieved through:

1. New business acquisition:

a) Analysing our current supporter base to build a prospect list, using our database

(Salesforce) and external databases, to assess the potential to upgrade active,

lapsed and prospective major donors.

b) Researching, identifying and securing major donor prospects, through the

identification of high-net-worth individuals who may have an interest in CBM’s work,

and through proactive and effective networking, including working with our Trustees,

Patrons and Ambassadors.

c) Identifying next steps and determining tactics for engagement, including 1:1

working, giving group presentations and delivering pitches at various levels, and

leading on their facilitation.

d) Attending networking opportunities in Cambridge, London and the surrounding

areas to represent CBM and to engage potential major donors in our work

2. Stewardship and cultivation of current and active donors:

a) Developing and implementing tailored cultivation and stewardship plans, so that

individuals are engaged in a bespoke manner, ensuring that they feel a part of CBM

and that their generosity is recognised, through regular reporting, interactions,

updates and tailored approaches.

b) Developing donor-centric applications, proposals and initial approaches (by post,

email, phone and face-to-face) that are driven by insight on donors’ individual needs

and preferences and are tailored to their interests and requirements, following up as

required.

c) Reporting to donors in both formal and informal ways, as appropriate, to ensure

they are kept up to date with CBM, the impact of their grant and project

developments.

d) Hosting and facilitating face-to-face and online meetings with high-level donors,

including organising dates, venues and agendas/ talking points, and creating

Meeting Briefs for all attendees to ensure positive outcomes as far as possible.

e) Promoting the importance of legacies, and legacy income, where appropriate, and

to steward those who have pledged.

f) Organising and managing the successful delivery of at least one Major Donor Event

annually (cultivation, stewardship, thanking etc), to ensure positive relations and

potential new business, in collaboration with our Fundraising and Programme

colleagues.

g) Supporting the Head of Philanthropy and the Philanthropy Officer on the

identification, stewardship and cultivation of potential corporate partners.

3. Proposal and Report Writing

a) Crafting compelling proposals and reports that meet the bespoke needs of major

donors whilst meeting the needs of CBM and our Programme delivery colleagues,

within agreed deadlines.

b) Working with members of the Programmes Team to ensure the accuracy of major

donor proposals / reports, and with members of the Fundraising & Communications

Team to ensure consistency of messaging.

c) Working with the Philanthropy Team to develop new projects/ themes/ appeals for

potential projects.

d) Supporting the Head of Philanthropy on collating information and providing reports

to Foundation donors as needed.

4. Planning and Budgeting

a) Contributing to the development of an Income Generation and Engagement

strategy, led by the Director of Fundraising, Impact & Communications.

b) Closely monitoring income and expenditure, reporting to the Head of Philanthropy

where necessary, and contributing to the creation of yearly fundraising budgets and

plans and quarterly Board Reports.

c) Establishing, monitoring and reporting on key performance indicators, milestones

and targets to facilitate informed decisions and improved working practice.

5. Other

a) Ensuring all information, donor activity is recorded and kept up-to-date on our

database to fully-inform any approaches/meetings.

b) Providing proof-reading and copy-editing support to colleagues.

c) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of

CBM, and promoting positive working and innovation.

d) Ensuring that the values of CBM UK are understood by external partners and

always reflected in communications.

e) Carrying out any additional duties as required by the Head of Philanthropy and

Director of Fundraising, Impact and Communications.

Work setting: Hybrid (2 days a week from home)

Salary: £34,000 - £38,000

Contract: Permanent

Hours: Full-time (37.5 hours per week)

Location: London

Are you passionate about making a real difference? Are you used to engaging with diverse communities? Do you have experience of working in a client/customer facing role and dealing with a variety of external stakeholders? Do you hold excellent organisational and project management skills?

TPP are recruiting a Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.

Benefits:

• 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
• 5% Employer Pension Contribution
• Corporate Eye Care Scheme
• Life Assurance (4 times basic salary)
• Cycle to Work Scheme
• Season Ticket Loans

The Role:

As a Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.

Main responsibilities:

• Develop and manage volunteer recruitment events nationwide.
• Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
• Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
• Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
• Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.

Essential requirements:

• Experience in a client-facing or support role, with strong communication and organisational skills.
• Sensitivity and empathy when working with individuals facing difficult circumstances.
• A full UK driving licence and willingness to travel regularly across the UK.
• Excellent IT skills, with experience using databases and managing digital communications.

Note: Due to the nature of this role, some evening and weekend work might be required. Toil will be given.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About us: 

Queen’s Park Community Organisation is a grassroots organisation and registered charity (1199226) targeting the most deprived areas in Bedford. We have four objectives, Welfare, Capacity Building, Recreation and Relief of Poverty. As a Bedford Charity, we empower local people to make a difference by building bridges between communities, schools and organisations via our 3 current programs:

· Advocacy and outreach service

· Building capacity & increasing building community resilience

· Youth program

We are seeking a highly motivated and proactive Community Engagement  officer (home based) to work in a small team. Extensive experience working with community groups is essential and a passion in empowering others.

Key Responsibilities:

· You’ll be the main point of contact for the building capacity project.

· You’ll support all volunteers and partners in the project.

· You’ll be identifying and establishing primary groups.

· You’ll help to support volunteers through recruitment and training.

· You’ll visit primary groups and potential new one.

· You’ll offer advice and best practice support to volunteers in the primary groups. You’ll review volunteers’ sessions reports regularly and observe their sessions where needed.

· You’ll work with the team to run volunteer drop-in sessions and social events.

· You’ll work with the team to develop and expand the program, being alert to volunteer and learner feedback and growth opportunities.

Terms and conditions:

· The post is based on a full time equivalent to 37.5 hours.  (Pro Rata)

· Evenings and weekends’ availability is crucial. Time off in lieu can be taken. No overtime is payable for this position.

· There will be 28 days holiday per annum plus public Bank Holidays.

· Generous employer pension contributions

· Please note that all jobs are offered subject to enhanced Disclosure and Barring Check.

Note this post is funded by the National Lottery and the Harpur Trust.

Hours: 15hrs flexible working (some evenings and weekend working)

Salary: FTE £28,000 (Pro rata £11,200)

Location: Hybrid (Bedford)

Probation: 3 Months

Closing Date: 15th December 2024

Interview date: 8th January 2025

Reports to: Director

Role: Partnerships Account Manager 

Location: Hybrid - London/home with regular UK travel

Salary: 36k-45k dependent on experience

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking an excellent addition to our team to support the increased demand for our provision and to support the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have 12 years’ experience delivering 1:1 tuition, working with schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?

The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term school and local council relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. 

The post holder will manage two administrators who will provide essential bid-writing and administrative support to facilitate efficient and effective client management.

The post holder would benefit from experience or an understanding of working in a small, high-growth organisation. 

The role will be suited to those who have held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. 

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you.

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams. 

   • Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data 

4. Team Management and Support Coordination

   • Lead, mentor, and manage two administrators focused on bid-writing, tender management, and client-related administration.

   • Support administrators in producing and reviewing high-quality bid documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other leads like allocations and recruitment to ensure we can fulfil referrals

   • Foster a strong working relationship between bid writers and recruitment to ensure we can find tutors and go for the right bids. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bids, working closely with administrators to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review client feedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK Education Sector.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting vulnerable and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.

Desirable Qualifications:

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Knowledge of safeguarding requirements and best practices for handling sensitive information.

• Experience in bid-writing, tender management, or grant applications.

General

The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon. 

We are seeking an experienced legacy professional to lead and grow MAP’s legacy giving programme. This role is instrumental in generating circa £1m annually, directly contributing to MAP’s vital work. You’ll take the lead in building MAP’s legacy programme – from marketing legacies to stewarding prospects, enquirers and pledgers. Working collaboratively across teams, you’ll design engaging supporter journeys that ensure an exceptional experience, strengthening MAP’s legacy pipeline. You’ll also play a pivotal role in strengthening the profile of legacy giving at MAP, building strong connections internally and externally. This role offers an exciting opportunity to build a legacy programme and join a passionate, collaborative and growing team committed to innovation and excellence in fundraising. You’ll have opportunities for professional growth and access to training and development to further enhance your legacy fundraising expertise. 

About You

We’re looking for a pro-active individual with a proven track record in building legacy fundraising strategies and delivering multi-channel campaigns. You’ll have excellent project management, leadership and communication skills, and be adept at analysing performance data to adapt and optimise plans. You’ll be skilled in both digital and offline fundraising, with a supporter-centric approach. You’ll have a passion for the power of legacies to bring change, keen to bring this insight to Medical Aid for Palestinians.  If you’re ready to lead a dynamic and growing legacy programme that makes a real difference to Palestinian health and dignity, we’d love to hear from you. 

 Duties and key responsibilities

Leadership and Strategy 

• Lead the development of the legacy programme, creating a strategic plan that considers audiences, products and channels and which is aligned to MAP’s fundraising strategy. 

• Monitor and analyse trends within legacy giving, both internally and externally, using these findings to influence the direction of the programme. 

• Manage and support the Legacy Marketing Officer (fixed term) and liaise with MAP’s legacy administration consultant to ensure excellence in both legacy marketing and administration. Assess resources and develop business plans to support team changes as and when relevant. 

• Champion legacy giving throughout MAP, influencing and engaging colleagues across the organisation and raising the profile of this income stream. 

• Build and manage relationships with external partners including agencies and suppliers including creative, print/fulfilment and free will providers.   

Campaign Planning and Management 

• Plan, implement and optimise legacy marketing campaigns across various channels, ensuring alignment with MAP’s broader fundraising goals. 

• Collaborate with internal teams and external partners to develop audience-led content and materials that drive engagement with legacy giving. 

• Monitor, analyse and report on campaign performance, adjusting plans and activity based on insights and trends with a view to maximise ROI. 

• Develop and maintain effective supporter journeys tailored to legacy prospects and legacy intenders/pledgers, ensuring a consistent, engaging and inspiring experience.

Innovation 

• Lead legacy marketing innovation by identifying and testing new channels, tools and approaches to enhance MAP’s legacy offering. 

• Stay updated on trends and legacy marketing best practice, with the goal of developing MAP into a leader in legacy fundraising. 

Budget Management 

• Create and oversee the legacy budget, setting income and expenditure targets in collaboration with the Head of Individual Giving.

• Manage financial planning, reporting, and risk assessment for the legacy budget. 

General Responsibilities

• Support MAP’s mission, ethos and values. 

• Support and promote diversity and equality of opportunity in the workplace. 

• Abide by organisational policies, codes of conduct and practices. 

• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and MAP data.

PERSON SPECIFICATION

Experience

• Proven track record in legacy programme management across various channels, with evidence of successful development of legacy fundraising strategies. 

• Skilled in performance reporting, data analysis and using insights to shape a legacy programme. 

• Experience creating acquisition fundraising plans across channels (online and offline) and delivering supporter journeys across a range of audiences. 

• Excellent project management skills, including managing multiple projects and priorities at once. 

• Experience of day-to-day management of external stakeholders and agencies.

• Experience in planning and budgeting – with proficiency in legacy forecasting.

Knowledge, skills and abilities

• Able to confidently analyse results and extract insights to inform campaigns.  

• Excellent digital, written and verbal communication skills, with a supporter-centric approach. 

• Effective management and leadership skills.

• Highly proactive – excellent at networking, communicating and influencing.

Education/training

• Direct marketing or fundraising qualification and/or equivalent experience (desirable). 

Personal attributes and other requirements

• Commitment to high standards, fostering trust and confidence in MAP’s fundraising initiatives.

• Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding. 

• Commitment to anti-discriminatory practices and equal opportunities.

• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).

• An ability to apply awareness of diversity issues to all areas of work.

• Ability and willingness to work weekends/evenings in emergencies, and to travel overseas where necessary.

Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification. 

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; Black Charity Leaders and The Social Mobility List.

We’re a community hub in south Islington providing services, activities and events for local residents of all ages. We run after-school clubs, employment support, gardening for older people and much more. Our large, modern community centre on Central Street is a great backdrop for our varied activities, and we have several outdoor spaces for visitors to enjoy.

We're looking for someone to provide effective and confident administrative support to the Business Engagement team, and ensure the smooth running of the Business Engagement Programmes. In particular the work of the PC Pals Digital Inclusion Programme and other ongoing corporate-led programmes. The Administrator will support the Business Engagement team to develop sustainable relationships with local businesses to establish long-term projects and ad hoc events utilising corporate volunteers that meet the local community's needs. 

The ideal candidate will have a passion for supporter care and ideally have prior experience in a donor support role or experience in customer service, administration as well as data entry. You will be looking for 37.5 hours a week and have the ability to work flexibly including some evenings and weekends to support at our charity or donor events. 

Main duties of the job

This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.

Key duties: 

- Manage the start and end of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post or phone or face to face at the office ensuring that we meet the best standards of donor care 

 - Manage post and charity office filing system and the banking and thanking process 

- Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving

- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity

- Build fantastic connections with patients, NHS staff, volunteers and our wider community to recruit new donors, fundraisers, volunteers and charity champions

- Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques

- Support all fundraising activity and represent the charity at events

- Manage and maintain the CRM system (donorfy) which includes entering all donor data including financial transactions and communications 

- Send updates to supporters to retain and increase life-time value and reactivate lapsed donors

- Send donation reports to the charity team

- Make suggestions on how to improve supporter care and implement these ideas

- To recruit and manage office based volunteers

About the organisation 

We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

Our Commitment to Diversity & Inclusion

We help patients, families and staff from every background and are committed to building a diverse and inclusive workforce that represents the hospital community that we support. If you share our passion for our cause and are motivated by our aims to bring in funds to make a difference across our hospitals, we’d love to hear from you.

Please note- if the candidates we are looking for apply we may bring our scheduled interviews early and close any further applications so don't leave sending in your application too late if you are interested in the post.