Director Of Digital Jobs

Freelance Trusts and Foundations Specialist Wanted for Feminist Policy and Campaigning Organisation

Are you an experienced trusts and foundations fundraiser with a passion for gender equality? The Fawcett Society is looking for a skilled freelancer to step in as our Interim Trusts and Foundations Lead, supporting our mission to create a society where women and girls are equal and free to fulfil their potential.

We particularly welcome applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. Each applicant will be individually assessed regardless of age, gender, ethnicity, sexual orientation, disability, religion, or belief. We will use positive action on the basis of race and/or disability in case of a tie-break situation.

About Us

We are a dynamic feminist policy and campaigning organisation dedicated to driving systemic change and advancing gender equality. We are the UK’s leading charity advocating for gender equality and women’s rights. Our mission is to create a society where women and girls are equal and free to fulfil their potential. We achieve this through compelling research, impactful campaigns, and the support of our members.

About the Role

Position: Interim Trusts and Foundations Freelancer
Location: Remote
Rate: £300 per day
Hours: 2 days per week (flexible, with some need for crossover with key colleagues)
Duration: 2-6 months (with potential extension)

• What You’ll Do
• Research & Identify Funding Opportunities
• Develop the Pipeline
• Craft Persuasive Grant Proposals
• Manage Relationships
• Monitor & Evaluate

About You

• Passionate About Gender Equality: You have a strong commitment to feminist principles and are deeply motivated to support work that tackles gender inequality.
• Proven Fundraising Expertise: You bring a track record of success in securing significant funding from trusts and foundations within the UK charitable sector, ideally with experience in social justice or advocacy organisations.
• Exceptional Writing Skills: Your written communication is clear, engaging, and persuasive, capable of conveying complex issues in a compelling manner.
• Strategic Thinker: You can identify and leverage funding opportunities, aligning them with our strategic goals to maximise impact.
• Self-Motivated & Organised: You excel in a freelance capacity, managing your time effectively, meeting deadlines, and maintaining attention to detail across multiple projects.

Why Work With Us?

This is an opportunity to contribute to meaningful, lasting change in a flexible, freelance role. You’ll work with a passionate team dedicated to making a difference, in a supportive environment that values your expertise and creativity. If you’re looking for a role that aligns with your values and allows you to apply your skills to support feminist causes, we want to hear from you.

Ready to Make an Impact?

Visit the 'work with us' section of our website where you'll be able to download the recruitment pack and find the link to our application form. The form captures basic details and enables applicants to submit their CV with a covering letter (max 4 sides total).

Deadline: Applications will be reviewed on a rolling basis, so early applications are encouraged.

About Us

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, we design and deliver programmes that inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills.

The Opportunity

We are seeking a Partnerships Manager to join our team.  This is an exciting opportunity to join our Business Development Team and make a significant contribution to delivery of the charity’s high quality services to children and young people, providing them with opportunities and inspiration to enable them to achieve their potential, create a positive future for themselves and open doors to their success.

If you are self-motivated, enthusiastic and confident with experience in successfully securing, managing and developing partnerships from initial prospect research through to contracting and ongoing management, then this role is for you. Working alongside the Director of Business Development and Partnerships, you will support and contribute to the charity’s business development strategy with responsibility for managing activity including raising funds for Inspire from a range of sources including corporate partnerships, community fundraising, trusts and foundations.

Key responsibilities of the role include:

1. Writing and submitting applications for new funding to statutory bodies, trusts, foundations and corporates.

2. Researching funding opportunities, competitors and market trends.

3. Developing and maintaining an annual calendar of community fundraising activities.

4. Identifying new business development opportunities and developing a pipeline of opportunities and proposals.

5. Management and growth of Inspire's entry to mid-level corporate partnerships.

6. Working with delivery team colleagues to ensure funders’ reports are completed on time and to a high standard.

Benefits

29 days annual leave plus bank holidays

3 volunteering days per year

Family friendly policies

Hybrid working arrangements

If you have the skills and desire to join our team, please see our job description for further details.

How to Apply

If you wish to apply for this role, please provide your CV and a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.

Closing date

Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate.

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.

Inspire is committed to safeguarding and promoting the welfare of children and young people.  The successful candidate will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service.

Early applications are strongly encouraged as interviews will be scheduled on an ongoing basis and this role may be filled before the advertised closing date.

This role is primarily based in our London office, with a hybrid working arrangement of 2 days in the office and 3 days working from home. Alternatively, the position can be fully remote within the UK under a homebased contract, in which case the salary will range from *£44,400 - £48,229.

(*) This salary includes a market supplement of £7,663, which has been added to reflect current market conditions.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

There's never been a better time to join Christian Aid's Fundraising & Supporter Engagement Department. We would say that, wouldn't we? But we mean it. Despite the challenges we've all faced over recent years, we have grown income and smashed our targets, making a transformational impact for people in poverty. Your next career step could see you joining our passionate and energetic team of poverty-fighters. We inspire more than 250,000 supporters and thousands of supporting churches to raise more than £40 million annually to tackle the root causes of extreme poverty.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

Want to know more about what it's like to work here? Click here to hear directly from some of our amazing colleagues.

Learn about our vision, mission and values

About the role

The Digital Optimisation Analyst is instrumental in advancing Christian Aid's digital strategy and supporting colleagues in achieving their ambitious digital, fundraising and supporter engagement goals. Through utilising measurable data and analytical tools such as Google Analytics, the role provides in-depth campaign analyses, performance reports, and a deep dive into users' online activities and behaviours. The deliverable insights and contributions empower teams to make data-driven, impactful decisions that generate positive change across the organisation.

About you

You will be the go-to expert in digital analysis, working closely alongside a variety of teams to maximise the reach, engagement and conversion of our digital journeys. You will be comfortable managing competing priorities and proactively engaging with multiple stakeholders. Alongside digital analysis projects, you will have a finger on the pulse of current trends, tools and best practice across the digital space.

Competency questions

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

-Understanding User Behaviour: Can you describe a time when you used analytics tools to analyse user behaviour on digital platforms? How did you use this data to enhance the user experience, and what did you achieve?

-Optimising Campaign Performance: Please share an experience where you identified opportunities to improve campaign performance in the digital space. How did you develop and test hypotheses to achieve better results?

-Empowering Teams with Insights: How do you ensure that the insights and reports you provide to teams are actionable and relevant to their objectives? Can you share an example of a time when your insights directly influenced a team's strategy or approach?

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance

About Shelter

We exist to defend the right to a safe home and fight the devastating impact the housing emergency has on people and society.

We do this through tireless campaigning to change things at the top and a complex range of support services to help people on the ground.

We believe that home is everything.

About the roles

If you’re a Creative Team who can come up with incredible ideas and have a strong desire to do some good in this world, then we want to meet you.

You’ll be joining a talented and friendly team of copywriters and designers who recently won In-House Agency of the Year at the Drum Awards.

We think and work a like an agency – we’re not here to simply cross the T’s and dot the I’s. Our work is all about finding the big ideas, so we need this to be one of your superpowers (and you’ll need a portfolio to prove it).

Our team takes on a variety of briefs from across the organisation and things move quickly. One day, you might be working on an experiential event or an OOH campaign. The next, you could be brainstorming ideas for a social media campaign or designing a policy report. Whatever the brief, you’ll be taking projects from concept to completion. Sometimes you’ll work together, but sometimes we’ll partner you with other designers and writers in the team, so you must be happy to collaborate with other creative minds.

About you

You have a proven track record of creating integrated campaign concepts that can be delivered across all media. You have experience of working to a brief, understanding different audience needs and applying this knowledge to creative solutions.

You’ll need real understanding of social media, an exceptional grasp of brand voice and design, meticulous attention to detail, and all the skills and versatility you’d expect from a top-notch copywriter and designer.

The designer in the team must be an expert across the Adobe Suite (Photoshop, Illustrator and InDesign)

Does this sound like you? Then let’s have a chat.

About the team

You’ll be joining a friendly, talented and dedicated team who recently won In-house agency of the year at The Drum awards. You will work closely with your Creative Lead, Copy Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, a generous pension scheme, enhanced family-friendly policies and interest-free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle-to-work scheme and an employee assistance programme.

To find out more about the role and the benefits of working for Shelter, please visit our website. Apply to be part of our team and be the change you want to see in society.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Prospectus are delighted to be working with War on Want as they search for a passionate Senior Income and Engagement Officer to join their team.

War on Want campaigns in the UK to challenge human rights abusing corporations and governments, and hold those responsible for inequality and poverty to account. They publish in-depth research exposing injustice and human rights abuse globally. They work in partnership with grassroots groups, trade unions and workers’ organisations in the Global South. This is an exciting opportunity for someone who is passionate about political activism, ready for a brilliant next step in fundraising.

Working closely with the Director of Income & Engagement, your strategies and campaigns will deepen the relationship between War on Want and its individual supporters to both increase participation in their campaigns and grow unrestricted income.

The campaigns you run will acquire, retain, and develop individual supporters using a range of channels both on and offline. The ultimate aim of these activities is to increase the number of active War on Want members who support their work through regular direct debit donations. In addition, you will lead War on Want’s legacy programme and manage the Income & Engagement Assistant to ensure the delivery of first-class supporter care processes and an unbeatable supporter experience.

As individual giving lead, you will join the team at a very exciting time. They have recently launched a new supporter mobilisation strategy to bring transformative growth to our supporter base. This role would be well suited to someone who has worked across a range of channels: tele-marketing, direct mail and digital. You will have a passion for political change and activism!

The starting salary is £46,636 and the role is hybrid working, with one day a month at War on Want’s head office. More in-person days are required on an ad-hoc basis.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

PLEASE NOTE THIS ROLE IS HOME BASED BUT REQUIRES THE POST HOLDER TO ATTEND REGULAR MEETINGS AND EVENTS IN PERSON, IN LONDON. 

The role will involve developing and nurturing relationships with those who own, manage, design or have an interest in green infrastructure by proactively facilitating our networks and supporter activities to engender more effective and collaborative working, knowledge sharing, and connection.

This is a great role for someone who is excited by working with senior stakeholders across London who play an active role in maintaining and enhancing London’s green spaces.

The successful candidate will be a confident ambassador for the charity, and capable of building long term partnerships. The post holder will need to use their initiative, creativity and proven partnership building skills to enable the charity to expand and maximise the impact of its existing networks, support internal and external development, and plan and coordinate supporter-focused activities.

As part of a small charity, the successful candidate will need to be a team player, ready and willing to respond and adapt to opportunities and challenges, working closely with the rest of the Parks for London team and trustees.

Key responsibilities:

• Deliver and enhance our network and engagement programme to support green space owners and managers
• Support and coordinate the administration and delivery of a range of virtual and in-person network meetings and events
• Identify and develop relationships with potential new supporters 
• Support the identification, and engagement of new audiences who could benefit from our work
• Identify and develop relationships with potential collaborators with whom we can work in partnership with, to maximise our capacity and expand our reach
• Support the sustainability of the charity by driving and maximising existing income streams as well as identifying and delivering new opportunities for income generation
• Represent Parks for London at events and wider engagement opportunities, and promote the interests of the charity, our services, and our supporters
• Keep abreast of local, regional, national and international funding opportunities to identify opportunities for both the charity and those in our networks
• Contribute to the ongoing monitoring and evaluation of Parks for London and our services
• Play an active role in strategic reviews, business planning, and contribute to the wider thinking and planning of the charity
• Carry out other duties and activities as agreed with the Executive Director

Applicants should be based in or near London to attend regular meetings and events commensurate with the role.

We thank all applicants for applying and their interest in the role. Those shortlisted for an interview will be contacted by the week closing 11th October, if you do not hear from us by then please assume your application has not been successful on this occasion. 

Details about how to apply can be found on our website, please use the link provided.

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life. 

In this critical role you will work closely with the Co-Investigator (Jim Hume, Director of Public Affairs & Communications) to ensure effective and impactful delivery of all project outputs and outcomes. The position is a multi-agency project employed by Change Mental Health and will be working in partnership with NHS Highland Public Health, High Life Highland, Museums Heritage Highland, Highland third sector organisations, local community groups and the academic research team.

Our Project Coordinator will engage very closely with regional and local community members, setting up and chairing groups where required in partnership with the wider research team, researching process and impact, developing a toolkit, and disseminating findings via events and online media and communication.

The position requires travel throughout the Highlands. Therefore we are looking for the candidate to be based in the highlands, or in Edinburgh (at our National Office).

Key Responsibilities:

• Establish and manage the regional stakeholder group; organise and attend the group meetings, deputising for the Co-Investigator (Director of Public Affairs and Communications at Change Mental Health, Jim Hume) as required.
• Proactively assist in the set-up and management of the local co-design stakeholder groups in partnership with the research team; help with engaging local communities, networking and recruiting group members; liaise with Museums Heritage Highland and High Life Highland (providing venues).
• Chairing the co-design stakeholder groups and organising all the meetings.
• Organise online forums for the co-design groups to share experiences, which includes deputising for the Co-Investigator as required.
• Contribute fully and proactively to: (i) project research, for example by giving feedback on the co-design process; (ii) development of the project toolkit; and (iii) recording of project impacts.
• Dissemination of findings as required at multiple stages throughout the project including at the project’s conclusion, which will include leading the organisation of two dissemination events.
• Proactively assist with the setting up of the project website, ensuring website design and maintenance is kept within budget; managing and updating the project website.
• Contribute to communications and publicity, including updates/email bulletins, regular website updates.
• Contribute to and identify others to write blogs, ensure events and project news are publicised

General Duties:

• Acting in accordance with Data Protection legislation.  Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies.
• Compliance with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
• Acting in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns.
• Participating in regular supervision and appraisal and undertake any relevant training as appropriate to the role.
• Working in accordance with Change Mental Health’s national policies and local operating procedures and those of external regulators or professional bodies.
• To be friendly, polite and professional to all project partners, community members, stakeholders and the public always.

Essential Criteria:

• Experience and knowledge of co-design
• Project management experience
• Community development/engagement experience.

Desirable Criteria

• An understanding of remote and rural communities and their service needs, and I understand the impact of health inequalities. I have experience of mental health.
• A people person that can make great relationships, whilst also organised and enjoy immersing yourself in detail. 
• Comfortable and adept with the tools of the modern world including various online communications platforms and social media.
• Have a positive and enthusiastic ‘can do’ attitude and thrive on working in a dynamic team, understanding that everyone needs to be a leader.
• Have excellent interpersonal skills and work well with others. Can demonstrate that you have built relationships within communities and with external stakeholders. 
• Enjoy organising and managing meetings that generate positive outcomes for all.
• Can work under pressure and to exacting timelines plus always produce high quality work.
• Ambitious about project team outcomes and achievements. Ability to see a challenge as an opportunity to improve and deliver outstanding service and support.
• Have a driving licence.

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

Successful applicants for this post will require a Basic Disclosure.

 Position Overview:

The social media Officer will play a pivotal role in shaping Musana’s online presence by leading creative initiatives, setting up digital fundraisers, collaborating with global teams, and managing our social media channels. This role requires a creative and strategic thinker who can craft compelling content that resonates with our audience, aligns with our brand values, amplifies our community engagement, and increases conversions.

Responsibilities:

Strategy:

Lead the social media strategy to build it out further and optimise as we go, which includes:

● Paid and organic social strategies and campaigns that align with our KPIs; Key KPIs include engagement, increase in audience, reach, key conversions

● Content creation management and scheduling for organic and paid social

● Influencer acquisition, contracts, and management

● Blog ideas and content management

● Support key leaders in the thought leadership sector

● Support for UK events

Creative Leadership:

● Lead creative development from the brand side with the content creation team, era92, based in Kampala, Uganda.

● Collaborate with the U.K. Director and U.S. Marketing Director to ensure all social media concepts are relevant, engaging, and aligned with Musana’s goals.

● Stay informed about events, activities, programs, and construction projects happening across Musana locations to share timely and relevant content.

● Build content will capture the attention of our audience and drive engagement. Work closely with internal and external teams to create content that captivates our audience within the first few seconds of viewing.

● Create campaigns, and own start to finish

○ Paid social strategy development and execution

○ Fundraising campaigns through live streaming, peer-to-peer fundraising, host virtual events, strategic ways to share blog content that pivots content into a fundraising effort etc.

○ Influencer campaigns

○ Thought-leadership campaigns 

○ Giveaways

○ And more!

Brand Guidelines & Consistency:

● Guarantee that every piece of content, including commenting and messaging, reflects Musana’s model of community development, brand values, brand voice, and brand visual guidelines.

Community Management & Thought Leadership:

● Engage with audiences and communities across social media platforms, responding to inquiries and comments in a timely manner.

● Initiate and participate in conversations with thought leaders, organisations, and key stakeholders to build relationships and enhance Musana’s online presence.

Reporting & Analytics:

● Track social media metrics and insights, providing detailed reports that outline success rates, trends, and areas for improvement.

● Track and report user journey from social to website through use of Google Analytics.

● Use data-driven insights to refine social media strategies and improve future campaigns.

Qualifications:

● Degree in Marketing, Communications, Journalism, or a related field

● Proven experience in social media management, content creation, and community engagement

● Strong understanding of social media platforms, trends, and best practices

● Experience with tracking and reporting the user journey from social to website through use of Google Analytics

● Excellent written and verbal communication skills

● Ability to collaborate effectively with global teams and manage multiple projects

● Creative thinker with a passion for storytelling and brand development

● Experience with social media analytics tools and reporting

● Organisational and time management skills 

Regional Fundraiser - England South

The successful candidate will live within this region and be able to travel across the region, including fire and rescuse services in: Bedfordshire, Buckinghamshire, Berkshire, Wiltshire, Hampshire, Dorset, Isle of Wight.

37.5 hours per week
Salary: £38,618
Car allowance: £3,400

Working pattern to be agreed (with some evening or weekends)

About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.

We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

We are looking for an experienced Fundraiser to join our national team, who can inspire the varied communities across the South of England to unite support for their fire and rescue communities.

The Benefits
As an Employee of the Charity, we pride ourselves on ensuring you have great employee benefits along with a caring and supportive working environment.

• Salary £38,618 per annum
• £3,400 per annum Car Allowance (Ts & Cs apply)
• Pension: 8% pension contributions (All pension contributions are paid by the Charity on your behalf. No employee contribution is required, though can be made through a salary sacrifice scheme)
• Paid Annual leave: 25 days’ holiday rising to 27 plus Bank Holidays (pro rata)
• Life assurance: 3 x basic salary
• Access to an Employee Assistance Programme, Health Care cash plan, and other support tools.

The Role
Building relationships with the fire and rescue services in your area, you’ll become an integral part of the local fire services community. You’ll join a nation-wide team of inspiring and innovative fundraisers, working collaboratively to secure the much-needed income for the Charity.

Helping to coordinate events, support fundraising initiatives and implement new ideas, you’ll support your people, stations, and offices to raise awareness of the Charity and achieve and exceed income targets, as well as working with local businesses and people to maximise our fundraising potential.

By generating the income we need to realise our ambitions, you will help us to be there for even more members of the fire and rescue community.

This role is subject to a Basic Disclosure and Barring Services Check.

About You
We’re looking for an enthusiastic and innovative fundraiser to join our team, full of ideas and a positive attitude. You’ll need excellent business and project planning skills, as well as the ability to multi-task and adapt your communication style to your audience.

You’ll be responsible for maximising the potential fundraising income from every initiative you support, so you must be able to effectively engage with multiple stakeholders and build strong networks.

You’ll also be able to support and inspire our volunteers, ensuring that these vital links between our Charity and the fire and rescue services are happy and fulfilled in their roles.

Reporting to the Regional Fundraising Manager, you’ll be an excellent communicator with exceptional organisational skills and a ‘can do’ attitude.

How to apply
Please apply online, via our recruitment portal.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Citizens UK 

Citizens UK is a people power alliance of diverse local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.  

This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £2 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of over 14,000 accredited Living Wage Employers across the UK. 

Purpose 

We’re looking for someone who wants to combine their passion for social change with their commitment to digital communications. The person in this role will line manage a small and talented team of two officers (Marketing and Content, and Digital Communications), and should enjoy supporting others to flourish through a kind and relational approach. 

Part of a busy department of specialists in communications (including digital and press), public affairs and policy, you will play a critical role in shaping our digital engagement strategy through our website, social media channels and email marketing. As well as leading the team to expand our reach and build brand awareness through creative content, you will also have a keen eye for analytics and work with our partner agencies to deliver effective campaigns across paid social media ads, Google Ads and CMS management.

You’ll be joining the team at an exciting time; supporting communities to engage decision makers and win change post-General Election. Our external affairs work is fast-paced but committed to the distinctive ethos of Citizens UK – where local leaders and people experiencing injustice are in the lead. You’ll be a strong communicator with the ability to tell a story in short time frame and have interest in a range of social justice issues including refugee and migrant justice and the real Living Wage.

Reporting to the Director of Communications, you will play an integral role in shaping the digital strategy, while ensuring that colleagues develop their capacity and understanding of how to use digital tools most effectively.

Main Responsibilities 

Working as the Digital Engagement Manager for Citizens UK, reporting to the Director of Communications, your main responsibilities will include: 

Situational Awareness and Research 

• Lead the team in conducting stakeholder analysis; identifying and segmenting audiences and their positions and interests. 

• Confident to test and learn from new digital and marketing approaches 

Strategy Development 

• Participate in development of the communications strategy, contributing tactical and creative ideas around implementation. 

• Shape digital engagement and marketing strategy, ensuring that plans deliver against the influencing goals; evaluating effectiveness of the strategy and adjusting as required. 

• Work with project teams to support the development of tailored digital strategies 

Reputational & Risk Management 

• Demonstrate awareness of potential reputational risks and proactively develops appropriate protocol and messages, including expected professional fundraising standards. 

• Effectively represents Citizens UK with senior stakeholders 

Materials Development & Dissemination 

• Demonstrate a track record of effective supervision and quality control of output – critically ensuring compliance with plan and audience appeal. 

• Ensure all work is completed within brand guidelines. 

Digital, social media and website 

• Able to lead the team in the use of social media to increase brand awareness and impact; able to generate innovative approaches.  

• Lead on supporter engagement through Action Network, building the capacity of Organisers and community leaders to effectively use digital campaigning tools 

• Work with developers to maintain and update website CMS, support the team in creating news and blog content and help upskill colleagues to create content for the website. 

External Relationships  

• Manage relationships and communication with external suppliers where required 

Campaign and Events Management 

• Take an integrated communications approach to digital engagement activity. 

• Identify opportunities, initiate and grow new campaign tactics. 

• Establish systems for monitoring and evaluating key performance indicators and delivering to time and budget. 

Internal Comms & Knowledge Management 

• Identify gaps in our internal knowledge management in digital practices and strengthen these with clear processes and documents to drive best practice amongst wider team. 

• Adopt a strong solution focused approach to help teams overcome any challenges and maximise their digital engagement efforts  

• Provide training to key members of staff to upskill colleagues. 

• Act as a brand ambassador for the whole organisation. 

Internal Relationships 

• Provide line management support and leadership on our digital engagement, ensuring colleagues feel supported, developed and valued 

• Ensure the work produced across the team is of high quality, and reflective of Citizen UK’s values 

• Provide digital support and advice to colleagues across chapters and projects 

• Work closely with project leads across our migration work to coordinate digital engagement tactics. 

• Liaise with other managers and teams within the charity effectively. 

Personal Specification 

(D) Desirable, (E) Essential 

EXPERIENCE 

• Background in communications with experience working with digital tools, including analytics tools (E) 

• Experience working with multiple internal project teams (E) 

• Experience managing a team (preferably line management) (E) 

• Expertise at managing a website CMS and/or leading on website UX (E) 

• Experience of working on integrated communication campaigns (D) 

• Proven experience of Paid Media platforms – e.g. Facebook Business Manager, Google Ads (D) 

• Professional or volunteer experience in the charity sector (D) 

KEY SKILLS AND KNOWLEDGE 

• Wide range of digital skills across marketing and CMS platforms (such as Mailchimp, Action Network, Nation Builder, Wagtail or similar) (E) 

• Proficient in Google Analytics (E) 

• Proficient in content marketing and social media strategies across X, Facebook, LinkedIn and Instagram (E)

• Excellent written and verbal communication and ability to tell stories (E) 

• Ability to manage external agencies and stakeholder engagement (E) 

• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently (E) 

• Proficient in content marketing and social media strategies across TikTok and YouTube (D) 

• Proficient in SEO (D) 

• Strong understanding of integrated campaigning tactics (D) 

• Strong understanding of brand and design principles (D) 

• An understanding of the migration and refugee policy space (D) 

PERSONAL QUALITIES & VALUES 

• A passion for social justice and communities (E) 

• Interested in working with diverse people of all backgrounds (E) 

• Self-motivated (E) 

• Adaptable and innovative (E) 

• Creative and curious (E) 

• A strong team player (E) 

• Accountable (E) 

• Relational (E) 

• Kind (E) 

• Inclusive (E) 

The successful applicant may be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

Centre 404 is a leading charity with an excellent strong reputation for providing high quality support and services to people with learning disabilities and their families.  Based in North London, we currently work across eight London boroughs.

We are now seeking an experienced, solution-focussed Head of Finance and IT to join our Senior Management Team. This role oversees the financial operations and drives the development of our integrated IT strategy, ensuring first-class financial and IT service across the organisation.

In this role you will ensure timely and accurate management and financial reporting across the organisation, fostering a culture of financial accountability and ensuring that all stakeholders have a sense of co-ownership of this; working closely with the senior management team you will support grant applications to ensure that the terms and conditions of these grants are understood and complied with. You will also manage our cloud-based IT services to support the delivery of our strategic plan, ensuring best value IT across the organisation.

The ideal candidate will be a qualified accountant (ACCA, ACA, CIMA, or CIPFA) with a solid understanding of IT systems management. They will have proven experience in both financial and IT leadership roles, working closely with senior managers and collaborating with a range of internal and external stakeholders at senior levels. Strong analytical and communication skills are essential, along with the ability to present complex financial data to diverse audiences to ensure the organisation's financial sustainability. Experience in the charity sector and in developing financial strategy is essential for this role.

In return, the post holder will benefit from being part of a well-established and supportive finance function and Senior Leadership Team. 

Full details of the role are outlined in the job description and background information. 

Closing date: Please note, applications will be shortlisted and interviewed on a rolling basis.

Centre 404 is dedicated to staff development and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and the children we support, and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Job Title: Membership and Insight Manager 

Job Type: Permanent

Hours: 35 hours per week – Monday to Friday

Department: Membership Engagement Team (MET)

Salary: £38,996 (FTE)

Reports to: Director of Membership and Marketing

Location: Hybrid – FSRH Office (London Bridge) and home working.

Who we are:

The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all. 

Can you help us?

We are seeking a motivated and dynamic Membership and Insight Manager who will respond to and resolve all member enquires and process Membership and Educational applications. 

You will have a strong background in Customer or Membership support and have a demonstrable ability to take initiative and offer solutions.  You will be able to work collaboratively and communicate effectively with a range of members and staff. You will have a proactive attitude and be able to work efficiently within defined processes. 

You will work alongside the MET Director, Education Development Managers and associated teams to ensure that membership support is delivered as follows to: 

• Manage a team of dedicated specialists to ensure our membership experience is valued and valuable
• Use insight gained from our range of digital systems to provide business intelligence and improve our member experience
• Drive improvement throughout our processes
• Ensure member enquires are responded to and resolved in line with Quality standards and SLAs
• Ensure members are treated fairly and in line with FSRH values and regulations 
• Ensure that all Educational products are processed within agreed SLAS
• Maintain the quality of the service provided 
• Create and deliver iterative improvements on the FSRH member contact strategy

You will have:

•  A Levels (or equivalent experience)
• Substantial previous experience of strategic redevelopment of a customer contact team from the ground up. 
• Substantial understanding of how to utilise a CRM to generate process improvements 
• Substantial experience of working customer/ membership support environments 
• Excellent product knowledge to support customers using a variety of media and formats 
• Understanding of the role of CRM in an organisation and in customer/member experience
• Openness and ability to adapt to new technologies and new ways of working
•  A good understand and ability to adopt the FSRH values throughout the role

You will have experience:

• Supporting educational products and member services
• Working within policies and processes and using these to support improved delivery and service 
• Working in multichannel support (email, phones, remote, chat etc)
• Using digital platforms, CRMs and Learning Management systems preferably IMIS, Learning Pool (Totara) 
• Managing complex cases
• Producing and creating reports 
• Working within a professional membership body / higher education / NHS background 
• Developing skills and knowledge of less experienced colleagues 

We will offer you:

 We offer a range of benefits at FSRH to support staff wellbeing, including:

• ­ 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Interest free season ticket travel loans
• Enhanced maternity, paternity & adoption pay
• Free eye tests
• Training and development

To Apply

Deadline for applications is 12pm 2 October 2024

Interviews are likely to take place on W/C 7 October 2024

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

The Head of Programmes is a critical role for the organisation, responsible for ensuring DEC funded programmes meet programmatic standards, are fully traceable, routinely monitored and comply with organisational procedures and institutional donors’ requirements. In addition, the Head of Programmes is also appointed as the Serious Incident Reporting (SIR) Officer, serving as the first point of contact for member agencies to report incidents regarding safeguarding, financial misconduct and reputational risk.

Externally, the Head of Programmes liaises with the Foreign, Commonwealth and Development Office Senior Response Officers, UN OCHA, Charity Commission, Emergency Appeals Alliance, Member Agencies including Humanitarian Directors and in-country colleagues.

Key responsibilities:

Communication and Collaboration

• Key point of contact with member colleagues regarding programmes finance, adaptive programming and DEC compliance, facilitating timely and accurate communication.
• Contribute to DEC functional and advisory groups, Board sub-committee meetings and Board meetings including participation in Humanitarian Directors meetings.
• As a key point of contact with FCDO SROs, develop and maintain a positive and collaborative relationship, and ensure timely delivery of all UK Aid Match MOU obligations.
• Strengthen and maintain colleagues understanding of DEC’s ways of working both internally and externally (DEC HQ members, in-country colleagues and local partners and key stakeholders).

Analysis and Reporting

• Provide oversight to the review and analysis of member charity appeal budget plans and financial reports with a focus on compliance with DEC policies and good practice guidelines to assess unusual variances and value for money considerations.
• Deliver and contribute to timely and high-quality infographics, reports and briefings for key stakeholders and institutional donors including Board of Trustees, FCDO and BBC.
• Manage & maintain investment in public transparency and demonstrate DEC’s contribution to the humanitarian sector, including reporting to IATI and UN OCHA Financial Tracking Service (FTS).
• Continuously develop, improve and manage DEC’s Knowledge Information Management systems (KIM), as user-friendly collaborating platforms that enhance learning and enable data analysis, visualisation and high-quality reporting.
• Collect, analyse and present accurate and timely data to help inform a rapid assessment of appeal Criteria 2 for both rapid onset and evolving protracted crises and contribute to the development of the Case for Appeal.

 Management and Leadership

• Holistic and flexible approach to any given scenario/context, whilst ensuring a robust process is followed, recorded and documented.
• Deputise for the Director of Humanitarian Programmes and Accountabilit
• Effectively line manage and provide leadership to Grant Managers and Programme Officers, contributing to the high performance of the Programmes & Accountability team.
• Manage the Appeal Surge Roster (external consultants) including overseeing recruitment and necessary training.
• As Serious Incident Reporting Officer, manage processes and support with onward reporting to key stakeholders including FCDO and Charity Commission.
• Manage service providers as required.

If you have managed similar portfolios in humanitarian organisations, have demonstrable leadership qualities, with a proven ability to represent organisations at the highest level, then we would love to hear from you.

How to apply

Please apply with your anonymised CV & cover letter.

We will be interviewing on a rolling basis, with the intention to fill the role by November 2024.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, you confirm understanding of, and consent, to these recruitment procedures.

Lead a small team raising the resources and engaging with audiences to support the delivery of wide ranging services helping refugees, asylum seekers and vulnerable migrants to settle and thrive locally. You will deliver income and support by managing your own small team and collaborating with the rest of the organisation to tell stories, share information, build understanding and deliver the income needed to run the organisation. We pride ourselves on quick and dynamic responses to new arrivals and changing needs and want a manger who will relish their part in this.

With a current turnover of £1.5-£2 million, from a good mix of trusts, foundations, individuals, contracts, partnerships, community, there is a constant need to manage amd renew relationships. There is also potential to develop new or underdeveloped areas of collaboration and income.

The manager will have proven all round experience and a track record of delivering income from multiple and varied sources. They will need to work from the Oxford office at least two days a week to build relations with other teams. Beyond that location and working hours are flexible.