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We are looking for a dynamic individual to work as part of our Rehab Team to assist with a range of administration tasks and session support, support clients during workshops and with other admin tasks, be the first point of contact for all new enquiries and to carry out tasks allocated by the Rehab Team Lead

REHAB TEAM MEMBER

35 hours per week

£12.50ph

3% contributory pension

25 days holiday pro rata per annum in addition to public holidays.

3 months' probation

The post-holder will be based at Headway Surrey’s centre, at Headway House, 21 North Road, Guildford, GU2 9PU.  Occasional remote working may be offered either permanently or ad hoc with the CEO's prior agreement. 

On the job training will be provided at all times to help develop your skills and knowledge.

Following the successful completion of the probation period, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey. Assignments, exercises, and self-tests are included throughout the coursework—some of which are mailed or emailed to course tutor for feedback.

Training on Headway Surrey’s CRM database, Charitylog will be given.

A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work

JOB PURPOSE:

The main purpose of the role is to:

• Assist with a range of administration tasks and session support
• Support clients during workshops and with other admin tasks
• Be the first point of contact for all new enquiries
• Carry out tasks allocated by the Rehab Team Lead

A Rehab Team member will play a key role in achieving Headway Surrey’s objectives by working alongside the Rehab Team to achieve our vision and mission:

Vision - To be known as the go to place for acquired brain injury in Surrey.  Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.

Mission – Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.

ROLE OVERVIEW 

The key areas of responsibility include:

To support centre sessions which run on Tuesdays and Thursdays, 10.00 am to 2.30 pm, under the direction of the Rehab Team Lead and with the assistance of volunteers.

• Prepare cognitive tasks for clients
• Support clients to complete tasks
• Help to present educational brain injury workshops
• Facilitate conversation and encourage clients to follow centre guidelines for appropriate behaviour
• Support the Rehab Team Lead to facilitate other sessions throughout the day, which may include art, boardgames, discussions

To attend team meetings, planning sessions and rehab meetings as required, either in person or via Zoom.

To be the first point of contact for new enquiries and to provide administrative support to enable new enquiries (clients and carers) to access Headway Surrey’s rehab services by:

• Responding to all enquiries (telephone, letter, email or online referral forms) for support services
• Accurately recording all enquiry details and documentation on the CRM
• Ensuring all enquiries are followed up in a timely manner and chased up accordingly
• Collecting and gathering documentation
• Supporting clients to complete Brain Injury ID Card application forms, issued by Headway UK.
• Liaising with Adult Social Care and signposting to other agencies/services where appropriate

 INITIALLY

To undertake an induction program given by the Services Manager or CEO.  Observation of sessions, training on CRM, telephone system and other processes/systems.

OTHER TASKS

As a small organisation we plan carefully, but sometimes, medical and unplanned absences may present themselves.  We may need you to cover / help the team.  Training will be given, so that you are prepared for these eventualities.

To provide occasional support in the wider administration duties of the organisation as directed by the Service's Manager.

Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence.Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

How to apply

For an informal telephone discussion ring

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Application Instructions

To apply, please send your CV and a short email, highlighting anything that will support your application to show why you are a great fit for our job.

No closing date: Position needs to be filled as soon as possible. 2 interviews (1 on zoom and 1 at the Guildford centre), references, DBS check.

Are you passionate about making a difference and supporting others to achieve their individual employment goals? Are you looking for a role that offers flexibility and immense job satisfaction?

We want you to put that passion to great use supporting people with mental health issues to find paid employment as part of their recovery and improving their lives.

So why not apply for the role of Employment Manager at Waythrough today?

As Employment Manager, of an IPS team in Bristol you will be responsible for the day-to-day management of service contracts and helping the staff team to plan and problem solve employment issues with service users working within an IPS fidelity framework. We’ll also rely on you to support the Service Lead to liaise with Commissioners and with the treatment teams as well as actively networking with local employers, Job Centre Plus and Voluntary Organisations to help find paid work job opportunities.

You must be able to effectively manage a team of typically 5 Employment Specialists who provide person-centred support to individuals to help them find and sustain appropriate employment. You’ll need to be assertive and adaptable, with a positive attitude about employment for all and excellent networking and interpersonal skills. An effective time manager who knows how to use IT effectively to support you and your team’s caseload management and reporting, your own transport, and the ability to travel weekly around Bristol area are also essential. Training in the IPS framework will be provided, but prior knowledge of this approach would be an advantage.

This is a permanent full‐time post at 37.5 hours a week.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply, please send a CV and covering letter explaining why you feel you are right for the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Peer Support Worker
Post no: 619
Location: Luton Wellbeing Centre, Dumfries Street, Luton
Contract type: Permanent
Hours: 9 hours per week, Tuesday (6.5 hours) + 2.5 hours admin flexible (to be agreed)
Salary: £23,088 per annum, FTE (actual salary £5,616.00 per annum)

We are searching for a Peer Support Worker to join our mental health services. The role is a peer support worker, who use own lived experience of mental health difficulties to support others on their recovery journey through the facilitation of group based, peer support.

Our peer support and recovery services are a key element of the services we offer, and we are looking for someone who can use their own lived experiences to provide support to help individuals achieve their goals.

Service Delivery

• Facilitate Peer Support groups and ensure outcomes which support individuals
• with mental health and wellbeing needs across Luton in line with Mind BLMK’s agreed peer support model and service’s KPIs and contract requirements.
• To support the Service Manager, when required, by assessing individual’s suitability for attending the peer support service in the line with the organisations Access to Services process.
• Signpost individuals to wider services and encourage and support people to access local activities and community services.
• Use own lived experience of mental health challenges to show hope, empathy and understanding in a safe space where people feel accepted. Share ideas and approaches that support the improvement of mental health and wellbeing and embed this in working practices as a peer.
• Work closely with Service Manager to ensure that our peer support service meet the needs of Luton’s diverse community.
• Encourage and support client engagement with Mind BLMK through the influence and participation process, Guarantor Membership, and training opportunities.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on 31 October 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

An exciting opportunity has arisen to join our PCN3 Care Co-ordinator team. We are seeking enthusiastic and highly motivated people to take the role of Care Coordinator and join our fantastic PCN team. We will provide full training for the role. The Care Coordinator will be directed to undertake a key role in helping to drive improvements in health outcomes for patients through the delivery of early diagnosis and preventive work with a specific focus on improving the uptake of Health promotion & screening. The Care Coordinator role will support identified patients from all 7 practices across the PCN to navigate the NHS health care system and ensure that their care is coordinated.

Our PCN (PCN3) consists of 7 GP practices serving a diverse population of over 70,000 patients in and around Barnet. We enjoy excellent collaborative working relationships. Our practices are all high-achieving and innovative training practices, and our ethos is to develop our PCN with a focus on high quality, holistic patient care.  We are a strong PCN leadership team consisting of a Clinical Director & Head of Business Development & Transformation who are both aspirational and transformational. We require Care Coordinators who will complement the existing team through an enhanced passion and commitment to the delivery of high-quality patient services and to the wider agenda of team working.

We have a rich diversity of PCN staff who aim to provide a personalised care approach for our patients, including Administrative Ops Team, Pharmacists, Nursing Associate, First Contact Physiotherapists, Pharmacy Technicians, Care co-ordinators, Speciality Care Coordinator, Health and Wellbeing Coaches and Social Prescribers working alongside our GPs, nurses, and extended practice teams

Preference for full time , but flexible working will be considered.

*option if interested to also work Saturday and evening as part of the Enhanced Access Service

Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Fundraising and Engagement Administrator
Post no: 617
Office base: HQ, Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Contract type: Permanent
Salary: £23,088.00 F.T.E (actual salary £9,360 per annum)
Hours: 15.0 hours per week, over 3 days (to be agreed)

About the Role

This role is an exciting opportunity to work for Mind BLMK as part of the Fundraising & Engagement Team.

The successful applicant will carry out general admin duties in line with Mind BLMK’s policies, procedures, and processes. This is a busy role and will require excellent stewardship and donor care skills as well as meticulous organisation and innovative thinking. As an Ambassador for Mind BLMK, you will need to have a passion for mental health and an ability to operate at all levels.

Key Duties

• Carry out general admin duties in line with Mind BLMK’s policies, procedures, and processes (support meeting and greeting; post; email and telephone enquiries; finance, room bookings and meetings for fundraising and engagement / training departments; ordering and monitoring resources for fundraising and training.
• Deal with a wide variety of calls and enquiries from the general public, corporate organisations, operational staff, and managers, responding and taking action as appropriate (taking messages; relaying information accurately and on time; offer appropriate information regarding fundraising / communications and training.
• Responsible for stock checking and supplies and resources and open communication with internal and external parties.
• Ensure fundraising and marketing materials are stocked, and marketing materials are up to date.
• Monitor and maintain communications, training and fundraising email boxes.
• Liaise with internal / external parties regarding training duties as necessary and as directed by the Income Generation Manager.
• Write and send out outgoing thankyou letters to income streams.
• Help maintain an up to date and accurate supporter database and finance log.
• Provide general support to the Fundraising and Engagement Team.
• Provide general support to other Departments within the organisation.

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Monday 11th November 2024
Interview date: Monday 2nd December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Job Title: Volunteer Admissions and Recruitment Coordinator
Reporting to: Volunteer Admissions Lead
Contract: Permanent, Full Time
Salary: £26k FTE
Base: Hybrid, home and London office
Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Remote and flexible working;
• Company Health Insurance;
• Excellent opportunities for training and career progression.

Please click apply to visit our careers portal and see our candidate pack for this role. 

About Mental Health Innovations (MHI)

Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.

Job Purpose:

To support the recruitment and admission of new volunteers, promoting volunteering opportunities and completing background checks.

Key Responsibilities 

• Ask for and check references for new volunteers
• Coordinate and attend volunteer recruitment events, such as Universities; organise volunteers and staff to support
• Follow up with prospective volunteers to encourage them to apply
• Work with the Communications team to promote volunteering opportunities online
• Coordinate and run regular information sessions for prospective volunteers to explain the volunteering opportunities
• Initiate contact with volunteers and trainees to process DBS/PVG/police vetting checks as required
• Check the status of volunteers who are part of the relevant Update Service
• Proactively monitor and follow up on the progress of checks to keep on top of weekly targets
• Coordinate video calls to verify ID documents, checking documents with utmost attention to detail
• Handle queries on checks, and troubleshoot cases such as missing documentation or anything outside the accepted DBS/PVG/police vetting procedure
• Liaise with our selected external provider for any queries 
• Escalate disclosures to a panel for review, if required
• Accurately update outcome information for each volunteer
• Ensure the confidentiality of volunteer information is maintained and securely discard volunteer documentation once checks are complete 
• Utilise tools such as Jira, Salesforce and effectively
• Provide regular progress reports to the Volunteer Admissions Lead and Head of Volunteers
• Undertake other ad-hoc tasks commensurate with the role as necessary

Essential Criteria

• High levels of patience, and willingness to carry out repetitive tasks
• Good all round computer skills
• Highly organised and meticulous attention to detail
• Ability to maintain confidentiality and exercise discretion 
• Troubleshooting skills and a logical approach to problem-solving
• Excellent communicator, both written and verbal, to a wide range of audiences
• Experience of recruiting, supporting and working with volunteers 
• Flexible approach to work, with a willingness to work occasional evenings
• A team player

Desirable Criteria 

• Ability to manage own time effectively, prioritising work demands and meet deadlines with minimum supervision
• Be creative and an innovative thinker 
• Working knowledge of one or more of these tools/products:

• • Salesforce
  • JIRA
  • G-suite

• Knowledge of GDPR (main concepts and principles)

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Senior Outreach Worker 

Salary: £27,000 per year  

Hours: 37.5 hours per week

Contract type: Permanent

Location: Exeter

Additional information: 

• Valid driver's license and access to a car business purposes
• Participation in an Outreach rota which may include working early mornings, evenings and weekends
• Please note the working pattern for this role is Monday to Friday, with occasional weekend work required 

The Role:

As a Senior Outreach Worker, you will support the Service Manager in overseeing the smooth operation of local projects, ensuring the team is well-supported and delivering person-centred support to clients. You will be responsible for maintaining the highest quality of service, ensuring all contractual obligations are met through effective management, while maintaining a visible and active presence within local teams.

Please note, that this role will include working weekends and unsocial hours and being able to walk a number of miles in all weather conditions. 

Responsibilities include: 

• To undertake assertive outreach and hot spot visits across the locality area
• Provide supportive line management and supervision to team members ensuring regular reviews are in place
• Deliver positive outcomes for our clients including client involvement
• Carry out effective multi-agency working with external agencies to maximise opportunities for clients
• Maintain client records that they are accurate and fully updated using our client record system
• Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

Qualifications / Requirements: 

• A valid UK driving licence and access to own vehicle – business insurance will be required for roles involving travel for work
• Experience working with vulnerable adults and/or people with complex needs and challenging behaviours
• Ability to effectively manage own, as well as direct reports, workload

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands.
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
 
   If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Alex Swinard, Regional Casework Manager for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 15 and 19 November 2024

As part of the selection process, you will be required to complete an IT assessment.

Are you an experienced fundraiser and empathic leader, driven by strong positive values? Do you want to lead a dedicated team in making an impactful difference for children and young adults with life limiting conditions? If so, Naomi House & Jacksplace needs YOU!

For over 27 years, Naomi House & Jacksplace has been dedicated providing expert care for children and their families. As we look to the future, we are committed to evolving and innovating the way we engage with our supporters. That’s where you come in!

What We’re Looking For:

We are seeking an inspiring Head of Fundraising to guide our talented team of fundraisers. You’ll play a vital role in setting ambitious income targets and fostering long-lasting relationships with our valued donors. Your strong track record in fundraising and proven leadership skills will be crucial in achieving our mission.

Key Requirements:

We are looking for someone to work on a full time basis.
A valid driving license and access to a car are essential, as you'll support events beyond standard office hours.
If you’re ready to use your skills to make a significant impact in the lives of those in need, we’d love to hear from you! Apply now and help us continue providing crucial care and support to families for years to come. We will respond quickly to potential candidates.
Let’s make every moment count together!

Why join us?

Be at the forefront of a professional team driven by passion for our cause.  
Lead innovative fundraising initiatives and ensure our operations align with our values. 
Enjoy the challenge of a demanding role that brings immense satisfaction as you witness the direct impact of your efforts.

Benefits include a competitive salary, 28 days holiday, group pension scheme, life assurance and the opportunity to work in an organisation where every job matters! 

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes a Regional Casework Manager and a Regional Operations Manager.

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Mandy Yardley, Regional Casework Manager for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Recently unsuccessful candidates need not reapply

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 15 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: W/C 25 November 2024

As part of the selection process, you will be required to complete an IT assessment.

Community Support Officer - Scotland (and Northern Ireland)

Location: Scotland / Remote

Salary: £25,000 to £27,000 (depending on experience)

Role Status: Full Time - 35 hours per week (Part Time - 28 hours per week considered)

Closing Date: 4 Nov 2024

About the job

We are looking for a Community Support Officer to successfully continue this work in Scotland and Northern Ireland. Please note that there will be a requirement to travel between Scotland and Northern Ireland up to three times a year.

This post will be home-based in Scotland with frequent travel within the region including Northern Ireland, occasional travel around UK for attendance at events, plus travel approximately three times a year to Head Office Stroud, Gloucestershire.

As a centre of expertise for after-care and support, we have established successful community support for those impacted by meningitis. By providing tailored regional support and information we help those affected by meningitis to feel more informed, less isolated, and more empowered to manage the impact of the disease.

What we’re looking for

• To manage an active case load, predominantly supporting those living in Scotland and Northern Ireland.
• To offer a listening ear, emotional support and practical information to those you support.
• To respond to new enquiries and referrals within an agreed timeframe.
• To provide equitable support using a variety of face-to-face, telephone, email, video calls and social media channels.
• To identify the support needs of those affected by meningitis.
• To signpost and refer individuals to services offered by third party partners and organisations where appropriate, and to support access to these third-party services.
• To lead on and organise virtual and face-to-face support events according to the wider operational plan and charity objectives.
• To support those affected by meningitis to access the charity’s support services such as the Rebuilding Futures Fund, Peer Support Groups, Support Events, and Believe and Achieve Programme.
• To moderate membership and content of Meningitis Now’s online peer support forums, creating a supportive and inclusive environment for members and providing occasional out of hours cover.
• To work with the Believe and Achieve Programme Co-ordinator to offer joint support to family members when needed.
• To actively reach out to those who may not be aware of the charity’s support services and explain the opportunities available.
• To build relationships with education, health and social care professionals and regional partner organisations, to encourage awareness of and referrals into our support services.
• To deliver relevant meningitis and support information to education, health and social care professionals, family, friends, workplaces and colleagues to help support people to manage the impact of meningitis.
• To attend professional meetings where appropriate to help support people e.g. education support meetings, meetings with employers.
• To provide accurate and up-to-date information about meningitis, recovery and after-effects.

What we're looking for

Essential experience

• Experience of working in a support/social care/healthcare/community outreach position.
• Experience of working across different agencies such as health, social work and education.
• Experience of working with children, adults or families in need of support and empowering and motivating them.
• Experience of working on cross-departmental projects.
• Experience of organising events face-to-face and/or online.
• Experience maintaining accurate case file records.
• Experience supporting individuals and families affected by illness, death or disability - Essential skills.
• Great listening skills and ability to empathise.
• Diplomacy skills and ability to work in confidence.
• Excellent service delivery and relationship management.
• Ability to communicate (verbally and written) both sensitively and effectively with a diverse range of individuals/organisations.
• Ability to self-motivate and work on own initiative.
• Excellent organisation skills including planning and prioritisation and an ability to work to multiple deadlines.
• Excellent IT skills, including use of Microsoft Office packages and social media platforms.
• Knowledge of relevant codes of practice/child protection/vulnerable adult protection procedures.

Desirable Selection Criteria

• Experience of working within the charity/voluntary sector.
• Knowledge of the services available to the charity’s supporters in the designated region.
• Experience of presentation and public speaking skills.
• Experience of using a CRM database, e.g. Salesforce.
• Awareness of the issues facing individuals affected by meningitis.
• Experience of moderating online peer-support forums.

Ready to apply?

Click apply now and you will be redirected to our website to complete your application. Please complete the application form at the bottom of the page once you have been redirected. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or cover letter, this information won't be seen until after shortlisting has been completed. Therefore, please ensure you clearly demonstrate in the application form how your experience and skills fit with the requirements outlined.

Closing date for applications: 10am on Monday 4 November 2024

Interviews: 18 and 19 November 2024

Note: Meningitis Now reserves the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.

Operating at Deputy Management level, this job description reflects approximately 70% of your role and day to day task. You will be required to other tasks within the remit of your role.

Hourly Rate £14.75

+ £150 weekend on call retainer

Contracted Hours 28 – 37 hpw

Role operations split: 70 % direct hands-on Support 30% Hands off support

You First is a forward thinking, innovative and market leading Social Enterprise, formed as a Community Interest Company (CIC), that enables autistic people, people with learning disabilities and/or mental health illness to build and grow their lives in a way that is both meaningful and purposeful for them.

Responsibilities

As a Team Coordinator you will: 30% Hands Off (to include, but exclusive of)

• Deliver One-to-Ones for Support workers.
• Complete Return to Work interviews for Support Workers
• Chair some Micro-Team Meetings where required.
• Carry out observations of social care practice, including medication assessments.
• Take a lead role in Quality Assurance audits and other management reporting duties where required.
• Contribute to the writing on care plans, including assessment and risk management plans.
• Support On Call once a month by being available to cover last minute Support Worker absence for which you will be paid £150 retainer plus your hourly rate for any support delivered. (On call start at 5pm on a Fri to 9am the following Mon)
• Support roster writing and making amendments to roster where required.
• Work 70% of your time providing direct support with 30% being management duties.
• Be open to direction from your Locality Manager.
• Build and maintain professional working relationship with your teams and colleagues.

Essential requirements include:

• Hole a Full driving licence. Have access to a reliable car with business insurance.
• Have the ability/be willing to travel across Somerset and bordering counties.
• Hold at least two years’ experience of working with autistic people and people with a learning disability or complex needs.
• Hold a Level 3 in Health and Social Care or be committed to achieving this.
• Ability to deal with challenging situations in a calm and effective manner, managing risk.
• Creative and innovative approach to solution finding.
• The ability to communicate effectively with internal and external stakeholders.
• The ability to lone work, on own initiative without direct supervision.
• Always maintain a professional manner.
• Maintain confidentiality.
• Always be mindful of empowerment, enablement, dignity, and respect.
• The ability to keep calm in emergency situations.
• Flexible manner with a commitment to team work.
• Embrace’s diversity and shows commitment to equality of opportunity
• Prioritises health and wellbeing of the people we support

Duties Include:

• Deliver services based on the expressed wishes, cultural needs and support plans of those who use our services.
• Assist and encourage people to make choices and life decisions in line with the Mental capacity Act.
• Facilitate the accessing of local social and community facilities.
• Assist and encourage people to engage in everyday home, social, leisure and work activities based on their personal choices.
• Support people to manage their own homes, including supporting people to manage their own tenancies and providing safe support and guidance where necessary.
• Provide direct personal care and support in line with the individuals support plan which may include toileting and bathing if required.
• To work as a positive, constructive and enthusiastic team member.
• Support those who use our services to take prescribed medication as directed by appropriately qualified and trained health professionals
• Contribute toward the personal development of those who use our services through promoting, enabling and developing communication. Provide stimulation through the planning and delivery of programmed activities.
• Follow confidential processes for the appropriate collecting, handling and storage of information. Maintain any records pertaining to those who use our services. Effectively communicate information to those who have a need for such information. Contribute toward statistical returns and secure financial record keeping, including the personal finances of each person served.
• Contribute toward You First’s Life Design assessment process and the development of Person-Centred Support Plans in conjunction with team colleagues, the person we support, their family and other key professionals.
• Assist and advise those who use our services with basic personal finance management and local shopping activities as directed and when required.
• To support team colleagues and respond to the immediate health and well-being needs of those who use our services by ensuring timely support and professional assistance is obtained from team colleagues and others, when required.
• Day to day contact with a range of health and social care professionals and other agencies. To pass and receive information relating to those who use our services. To plan and contribute toward and attend meetings as a member of the care support team.
• To take responsibility and joint ownership for own personal and professional development. To access training as and when required and to contribute toward effective and innovative care.
• Act as a role model and mentor to new staff. Undertakes wake in nights and sleep-in as and when required under the direction of the management team.

You First offers:

• The opportunity to be part of a forward thinking, innovative and ground-breaking third sector organisation that is serious about people being supported to take full control of their lives
• An attractive salary of £14.75 per hour
• A generous annual leave package of 7 weeks per year, inclusive of bank holidays
• Employee self-management
• A supportive and inclusive working environment
• An Employee Assistance Programme
• A comprehensive and encompassing induction
• Regular one-to-ones with the Business Operations Manager
• An occupational pension
• A commitment to your personal and professional development including access to further training and qualifications

Join Our Team as a Centre Manager!

For more information or to apply, please click 'apply now' to be directed to our careers site.

We're seeking an enthusiastic and dedicated Centre Manager to join our team in Newcastle, with regular travel to Leeds. In this permanent role, you'll lead a small team of Centre Coordinators, managing both internal and external relationships to ensure smooth operations across locations.

If you're an organised professional with experience in handling multiple projects, managing facilities, and overseeing budgets, this could be the perfect role for you. A passion for accurate data management and supporting young people through our work is essential.

Above all, you'll align with our values and thrive in our positive, collaborative culture. Apply today!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Centre Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Centre Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3261 

(Internally titled Senior Community Fundraiser)
Salary: £27,800 per annum
Location: Milton Hospice - CB24 6AB
Hours: Full time, 37.5 hours per week
Working Pattern:  Monday-Friday, flexibility to work occasional evenings and weekends based on business needs.
Contract: Permanent

If you can demonstrate these 3 key qualities we would love to hear from you!

• A desire to make a difference to families in Cambridgeshire and West Essex
• A great communicator with experience of building long-standing relationships
• Enthusiastic, willing and ready for an exciting challenge where no two days are the same

As a member of the Community Fundraising Team you will contribute to the development and implementation of the wider Community Fundraising strategy, working with colleagues to embed a culture for fundraising success and support across the wider organisation.

You will be responsible for contributing to the team income target, growing and maintaining relationships with existing supporters, and developing new relationships and opportunities within Cambridgeshire and parts of West Essex.

You will inspire and motivate a variety of supporters to reach their fundraising goals effectively and efficiently through building great relationships and offering first-class support. You will be focused on uplifting income and spotting fundraising opportunities.

Responsibilities include:

• Organising and supporting fundraising events.
• Engaging with local communities to raise money and awareness 
• Proactively seeking out new fundraising opportunities.
• Working as a part of a wider team, contributing ideas and examples of fundraising success.
• Meeting income targets to ensure we can continue to support families across Cambridgeshire and East Anglia
• Reporting on budgets for your area and keeping an up to date pipeline of expected income
• Maintaining accurate supporter records on our fundraising database
• Delivering talks and presentations to organisations to secure long term support
• Stewardship; through telephone calls, emails, letters, meetings and presentations you will correspond with a diverse range of fundraisers and develop an understanding of how our supporters like to be communicated with individually
• Managing our group of fundraising volunteers

*A full UK Driving License and use of own car is essential for this role*

The benefits

• Enhanced holiday plus holiday purchase scheme
• Flexible / hybrid working
• Employee wellbeing support scheme
• Free eye tests & Cycle to work scheme
• Employer pension scheme (up to 7% employer contribution) inc. life assurance cover
• Enhanced maternity & paternity pay

The organisation

East Anglia’s Children’s Hospices (EACH) ensure the best possible quality of life and make every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk.  Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.

Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.

We employ around 400 employees and have more than 1,800 volunteers across the organisation, including 49 shops and a Retail Distribution Centre.

Closing date: 12th November 2024 at 23:59 BST.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Diversity statement

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Please note:

EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.

No agencies please.