Digital Officer Jobs

Marine Officer (Wales) 

Salary: up to £28,907  

Location: Home based (Wales and UK), some UK travel will be required  

Full time: 35 hours per week  

Fixed Term Contract until March 2026 

Closing date for applications: 8th September 2024  

First interview: 24th September 2024  

Second interview: 4th October 2024 

About Us  

Our client is the central charity which supports the federation of 46 independent Trusts working for nature’s recovery across the UK, Alderney and the Isle of Man. The Trusts’ vision is of a thriving natural world, with abundant wildlife and healthy natural habitats playing a valued role in addressing the climate and ecological emergencies, and everyone inspired to take action for nature’s recovery. 

Collectively, The Trusts have more than 900,000 members, employ 3,500 staff, look after over 2,300 nature reserves, operate 123 visitor and education centres and own 29 working farms. The role of the trust is to ensure a strong voice for wildlife at a UK level and to provide strategic leadership, support and development for The Trusts. They provide shared expertise in areas such as climate change, digital fundraising, nature-based solutions, policy and safeguarding. They facilitate UK-wide communities of practice to share learning and replicate successful approaches so that together they are more than the sum of their parts. They support the individual Trusts to be a strong force for nature in their local areas and to work together to achieve even greater impact as a collective. 

The Trusts are on a mission to bring about a people-powered nature and climate recovery by empowering people to take meaningful action for nature, and to create an inclusive society where nature matters to everyone, everywhere. They are ambitious in their desire not just to slow, but to reverse the declines in nature. 

If you are a passionate marine conservationist looking for a role that will deliver significant benefits for wildlife and nature across Wales with one of the UK’s best-loved nature charities, then they have an exciting opportunity for you. 

They are the largest non-governmental organisation working on marine in the UK, and are looking for a supportive, enthusiastic and knowledgeable colleague to join their team. Despite Blue Planet and more recently the Wild Isles series, we still have a job to do, to raise the profile of the sea and all that lives within it. 

Our client know that our marine wildlife is under increasing pressure and we need to do more to conserve it for future generations – are you the person to help us do that? WThey are looking for an individual to join the Trusts delivering positive changes in marine conservation policy in Wales. 

About You

You will be organised and motivated, able to take the initiative and lead the effective delivery of marine conservation policy in Wales. You will have an understanding of issues facing marine wildlife. You will likely have experience of advocacy work and ideally an understanding of Welsh environmental legislation. You are used to keeping accurate records and can present clearly and professionally. You are likely to have a keen interest in and understanding of UK marine conservation. 

The Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, they are not judgemental and are inclusive. They particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities. 

 
Our client take our Safeguarding responsibilities extremely seriously. Please refer to the documents section to read the commitment statement 

As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible. 

Our client are committed to increasing diversity of its staff through its Levelling the field recruitment pledge and will offer an interview to any ethnic minority applicants that meets all the essential criteria for the post. 

Please be aware they may not accept applications if they have reason to believe they have been wholly produced using generative AI tools.  

This role may be subject to a DBS check 

Are you passionate about bringing together real life experience with scientific expertise to ensure everyone living with pulmonary fibrosis (PF) has access to effective, evidence based treatment and care?

Action for Pulmonary Fibrosis (APF) is the UK’s leading health and research charity for pulmonary fibrosis: a lung scarring disease that cuts thousands of lives short in the UK each year. There’s no known cure, and it’s on the rise.

We are looking for someone to join our team who has the skills and experience to grow and unite our community to take action, inspiring them with the motivation and confidence to get involved. You will be able to think on your feet, managing a varied workload with the ability to prioritise competing demands and ensure everyone who gets involved has a consistently positive experience

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Why join us?

As well as knowing that what we do is making a positive difference to people’s lives, we support personal development and offer a range of benefits:

• 25 days holiday plus bank holidays (plus additional discretionary days around Christmas)

• Company Pension Scheme

• Flexible, home-based working  

• Access to an Employee Assistance Programme including retail discounts, access to emotional support.

• Death in Service scheme.

• Company related sick pay when 6-month probation is complete.

• A focus on personal development including access to training opportunities and coaching.

Application Details

• Your CV  

• A supporting statement outlining how you meet the knowledge and experience criteria in no more than two sides of A4

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Closing Date: Monday 9th  September

Interviews: Teams call w/c 16th September

Action for Pulmonary Fibrosis is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Action for Pulmonary Fibrosis is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Rape Crisis England & Wales is the feminist charity working to end sexual violence and abuse across
England and Wales, and is responsible for leading on the 24/7 Rape and Sexual Abuse Support Line, a
telephone and webchat support service covering England and Wales. This role is focussed on supporting
the smooth running of the 24/7 Support Line and ensuring we are delivering the best possible service for
survivors of sexual violence.

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

We have grown rapidly in recent years, and now have an exciting and varied programme of work which is funded from a wide range of sources. We have long-standing, high-value relationships with organisations such as the Mayor’s Office, Esmée Fairbairn and Clifford Chance, and continue to grow our income from a range of supporters from trusts, foundations, corporates, individuals and community fundraisers.

We now have a need for an Officer to work closely with the Development Director and CEO in developing our corporate income stream, managing the accounts of existing corporate partners and generating income through securing new corporate partnerships. These partnerships will generate both donations and earned income, with corporate partners contracting Tender to deliver workplace training. You will also work closely with our Corporate Advisory Board, which includes a diverse, ambitious group of professionals who are supporting us to maximise our corporate income stream. This role will involve a diverse range of work, from identifying prospects, creating compelling funding approaches and workforce training pitches, through to successfully managing relationships with corporate partners.

We are looking for someone who has:

• Experience in researching and developing prospect lists for priority industries and implementing new business campaigns which will secure multi-year high value partnerships, both for workplace training and donations
• Experience of selling training programmes to businesses
• Experience in developing engaging and impactful partnership proposals and training propositions
• Ability to work independently
• Excellent interpersonal skills and the ability to develop strong relationships at all levels

The main purposes of the Development Officer role are:

• Working with the Development team to collectively achieve annual fundraising targets exceeding £2m per year
• Selling workplace training and donation opportunities to corporate partners across a range of industries, but in particular the legal and financial services sectors
• Supporting the CEO and Development Director to increase Tender’s workplace training delivery in order to achieve income targets through sales
• Contributing to applications and events in support of fundraising from other sources

Prospectus is excited to be supporting London’s Air Ambulance in their search for a Senior Direct Marketing Officer to join their team.

LAA’s vision is to end preventable deaths from trauma in the capital. To deliver this vision the Fundraising and Marketing team needs to deliver ambitious income targets – they have to raise £15 million every year to keep their life-saving service flying.

This is an exciting time to join London’s Air Ambulance Charity as they are launching a new 15-year strategy in early 2025 which will set the direction for the service until their 50th anniversary in 2039. This role offers the opportunity to be involved in creating processes from scratch and will allow you to get down to the basics, to help develop their strategy.

Working closely with the Senior Direct Marketing Manager, you will manage campaign activity, from briefing through to execution, as well as identifying opportunities for improvement within the Individual Giving programme, particularly with regards to retention and development of the supporter journey.

You will be responsible for multi-channel donor acquisition, retention, upgrade and cross-sell campaigns across digital channels, print, telephone and will provide occasional support to their successful Face to Face programme.

The charity is in a period of change as we have been growing quickly and there is huge scope with this role to make process improvements, test new initiatives and to support in the development of their new CRM (MS Dynamics).The role is offered on a full time, permanent basis with a salary of £37k. London’s Air Ambulance Charity offers a hybrid way of working with central London offices, continuous professional development, wellbeing packages and family friendly employment policies.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Flora at Prospectus.
 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Camberwell Office 2 days a week, remaining days remote

Ref TFO-241

Are you a target-driven, proactive and highly organised individual with a proven record of writing funding proposals for four or five-figure grants and applying and securing grants / donations?  Are you a natural communicator looking to make the next step in your fundraising career?

If so, join St Giles as a Trusts and Foundations Officer where, as a key part of our Fundraising Team, you will work predominantly on income generation from Trusts & Foundations and individuals, being the main point of contact for approximately 30 Trusts and Foundations and having responsibility for prospect research and applying for new unrestricted and restricted grants.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this exciting opportunity

As Trusts & Foundations Officer, you will build, cultivate and steward a portfolio of charitable trusts, foundations and donors with the ability to give up to £20,000.  You will be expected to apply to a range of trusts and grant giving bodies who have the potential to give four, five and six-figure annual grants, ensuring that applications are closely aligned to the objectives of the funder and that meet St Giles Trust’s aims and objectives.

We will also count on you to conduct prospect research and identify new funding opportunities, to support with generating increased unrestricted income for St Giles Trust and to maintain excellent knowledge of grant giving bodies, the charity sector and trends, identifying and capitalising on relevant opportunities for St Giles Trust. Managing the production of detailed and regular impact reports to existing donors, ensuring all research is accurate and a full record of research is maintained, plus supporting on the planning and delivery of fundraising events are also essential aspects of this role.

What we are looking for

• One year’s experience working in an administrative role
• A proven ability to research, identify and develop individual approaches to charitable trusts and foundations
• Experience of managing relationships with external stakeholders or supporters, preferably in a charity/voluntary organisation
• Experience of supporting fundraising events and developing social media content
• Ability to reach targets and meet tight deadlines under pressure
• Excellent prioritisation, interpersonal and communication skills, both verbal and written 
• A flexible, collaborative and professional approach to your work.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require a Basic DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing Date: 11 September 2024 @ 23:45 

Interview Date: 24th September 24.

Supporter Development Officer

We have an excellent opportunity for a Supporter Development Officer to join our busy Supporter Development team.

Position: Supporter Development Officer

Location: Sidmouth, Devon / Hybrid working

Hours: Full time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £29,626 per annum

Contract: Permanent

Closing Date: Sunday 8th September 2024 – we reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

The Role

We have an excellent opportunity for 2 proactive and professional team players with outstanding communication, decision-making making and interpersonal skills and a strong customer service ethic to join our busy Supporter Development team who cover several areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officers, teams across the organisation and the wider Income Generation Department you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Your principal duties and responsibilities will include:

• Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.
• Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.
• Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.
• Report on the targets and KPIs of campaign activity.
• Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.
• Project managing campaigns and activity including expenditure budgets.
• Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

You will have:

• Demonstrable experience in managing fundraising or customer service campaigns and Activities.
• Project management experience.
• A proven track record of working within a team environment with complex internal stakeholders.
• Experience in managing direct marketing budgets and supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.
• Knowledge and experience of CRM systems.
• Able to maintain a high level of accuracy and attention to detail whilst working with several conflicting demands and deadlines.

About the Organisation

The charity is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

Benefits include:

• Competitive pension
• Life assurance – 4 x annual salary
• Sickness income protection
• 31 days of holiday (including Bank holidays), rising to 34 will each full year of service
• Wellbeing team.
• Recorded Pilates and Yoga classes
• Long service awards
• Healthshield plan
• Free parking
• Subsidised restaurant and shop

The organisation is a Disability Confident Employer and is committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Support Development Officer, Campaign Management, Individual Giving Officer, Supporter Development, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location (UK): Office Hybrid* - London / Chesterfield / Glasgow / Belfast / Cardiff
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: If not based in our London office, you will be expected to travel to London once a month. There will also be occasional travel to events including weekends or evenings.
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for a talented bid writer to join our Strategic Partnerships Team as a Trusts, Foundations and Lottery Fundraising Officer.  You will ideally have worked in fundraising and understand how to articulate and package our services so they align with the interests and priorities of trusts, foundations and National Lottery audiences, to secure vital funds to underwrite our charitable objectives.

About the role

You will manage a portfolio of medium and large trusts, foundations and National Lottery programmes to secure donations and grants between £10k and £100k. This will involve collaborative working across internal teams to maximise funding opportunities and to deliver effective reporting to donors.  You will represent the interests and needs of our funders to colleagues to ensure we meet our commitment to the delivery of grant requirements, project outcomes and specific funder recognition.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of articulating and packaging up priority projects in an appropriate and attractive way for the interests of funders, writing the very best applications.
• Experience of researching and identifying significant new funders and National Lottery programmes.
• Experience of securing and managing gifts in excess of £10k.
• Proactive and well organised, with an ability to balance working on multiple projects, applications and reports concurrently.
• Ability to read and interpret financial accounts and budgets.
• Having an understanding of all areas of trusts, foundations and National Lottery fundraising, and the key drivers of why funders would support Versus Arthritis.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

You must be based, and hold the right to work, in the UK to apply for this position.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Interview

Interview dates are yet to be confirmed.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About the Role 

Sense is recruiting for a Senior Database Officer to join our fantastic team in King’s Cross, London. This is a permanent, hybrid role, working one day a week in the office. The successful candidate will play a crucial role in meeting the department’s complex and varied data requirements.  This is a high-energy varied role and the post holder will be expected to manage and push forward multiple work activities simultaneously. Your core focus will be delivering data selections and exports to all teams in the Supporter Engagement directorate as such, a solid working knowledge - and experience of the Raiser’s Edge is essential. This is an exciting time to be joining the team as we work towards moving over to Microsoft dynamics in March 2025 and the successful candidate will have a hand in shaping this work and support with the transition.

The main duties and responsibilities include: 

• Working with the Data Manager and all Supporter Engagement teams, the post holder will ensure data selections are delivered accurately, cleanly and on time working to an agreed process
• Proactively liaise with supporter facing teams to ensure clarity regarding upcoming selections and potential overlaps between audience groups
• Use this knowledge to champion the supporter’s interests during the planning and development phases of any and all campaigns
• Working with customer teams, produce accurate inclusion queries to extract data.
• Understand and maintain accurate suppression queries to ensure our compliance with both our legal responsibilities and the best practices expected by our supporters.
• Manipulate data exports to ensure consistent formatting and structures before releasing the selection to our internal stakeholders
• Perform quality control tasks on data selections to ensure accuracy before releasing the selection to our internal stakeholders

 
To succeed in this role, you will have: 

• Considerable experience of working with the Raiser’s Edge database with a demonstrable understanding of the single customer view
• Excellent understanding about how data can be used to drive a variety of disparate income streams with different audiences
• A track record of delivering multi segment data selections accurately and on time in a dynamic working environment
• A clear and demonstrable understanding of data protection regulations and other regulatory frameworks
• Sound understanding of direct marketing practices
• Experience of providing database training and documentation to users
• Excellent organisational skills with a logical and investigative approach to problem solving
• Excellent time management and co-ordination skills
• Experience manipulating and translating client requirements for data into a working technical framework with associated hierarchies and suppressions

For a full job description and person specification, please see the link below

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense are proud to be a Disability Confident Employer.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To Apply 

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

The Diocese of Truro is committed to resourcing and encouraging church communities in Cornwall and the Isles of Scilly and needs a highly skilled person to encourage a Diocesan-wide spirit of generosity.

We are looking to appoint a Generous Giving Adviser to implement our generous giving strategy in alignment with the National Giving Strategy. This aims to broaden the understanding of and engagement with stewardship across the diocese and help build a thriving and generous church.

The majority of the role will be about getting out and meeting with Parochial Church Councils (PCC's), treasurers, clergy and congregations to encourage and enable them to identify and then find the resources, both financial and non-financial, necessary to fulfil their mission. The role involves the continuing promotion and take up of the national Parish Giving Scheme and technology for giving.

You will have a passion for mission and stewardship, excellent communication skills, the ability to inspire and engage, and confidence in talking about faith and giving. This is an exciting opportunity for someone who loves working with people to make a real difference to the church communities that make up our diocese. This role will focus on working across West Cornwall to compliment colleagues serving the rest of the county.

At the Diocese of Truro we really value work-life balance and employee wellbeing, have a friendly and comfortable office environment and are committed to supporting your development. We offer additional benefits such as free parking, a range of wellbeing activities and the Diocesan Pension Scheme with 9-15% employer contribution. For more information about working with us see here.

Due to the nature of the role there is an occupational requirement for the role holder to be a practising Christian.

The role is hybrid which means homeworking is permitted but with regular attendance at the office in Truro and travel around Cornwall. We cannot pay for people to commute from outside Cornwall.

Purpose of the role

The purpose of the role is to enable more Disabled people and carers to use technology in their daily lives to aid wellbeing and independence. 

You will provide engaging one-to-one and group training to people who are digitally excluded, mostly in their own homes.

Main tasks

1. You will plan and conduct face to face, one-to-one (or group where required) training sessions with tech members – you will teach them how to use tablets and other devices, how to stay safe online, how to access services or do shopping online, or just help them get more confident in using technology – no two training sessions will be the same!

2. You will write reports from your visits, and will closely collaborate with volunteer coordination team

3. You will actively seek out tech members who may be willing to share their stories as case studies, and you will write up the case studies

Person specification

· Excellent communication skills with the ability to communicate effectively in with a variety of audiences

· Great organisation skills

· Excellent problem-solving skills

· Good level of computer literacy including all Microsoft packages

· The ability and willingness to travel around Surrey to deliver face to face training in homes (daily)

· The ability and willingness to travel to the main office base in Burpham (when needed)

· Friendly, patient, positive and open minded in your approach to delivering training

· Adaptable to individual requirements

· The ability to work safely from home and willingness to do so, or the ability to work from our office base in Burpham  

· Live within Surrey or NE Hants, however ideally in East Surrey

This role requires the successful applicant to be subject to an Enhanced Disclosure and Barring Check (which will be provided). 

What we can offer you:

· Flexible working hours

· Competitive rates of pay

· Chance to undertake accredited training

· 27 days of annual leave (FTE) + bank holidays

· Employee assistance programme

· Introductory training, follow up with continuous support in developing your skills and learning new skills, such as in assistive technology

· Prospects of career development

· Company Pension Plan

· Laptop and mobile phone

· Paid mileage

· A great team and the opportunity to really make a difference! 

Frazzled Cafe is a small mental health and wellbeing charity founded by Ruby Wax OBE, that provides a safe environment where people who are feeling frazzled and overwhelmed by the stresses of modern life can meet to talk and share their personal stories. 

We run our free meetings online every single day of the year for anyone who needs them, and anyone can book and be included to talk, share, listen and to feel heard.

We're looking for a confident and positive self starter with a high level of emotional intelligence and brilliant communication skills to be our new Project Support and Administrative Officer.

The role will develop and implement Frazzled Cafe communications including managing inboxes and marketing via social media, printed materials, and newsletters. The Project and Support Administrative Officer will provide support to the CEO and Training and Programmes to plan and manage service delivery, support the recruitment, training and queries of volunteers, as well as provide day-to-day administrative support to enable the effective running of the Frazzled Cafe meetings and functions.

Frazzled Cafe runs meetings throughout the day, from early in the morning until late in the evening seven days a week – the Project Support and Administrative Officer will be responsible for scheduling these meetings and supporting our Facilitators when issues arise.

Please note that there may be some evening and weekend work expected when emergency tech or meeting issues arise. 

Main tasks:

Core Programme:

● Manage the delivery of all Frazzled Cafe meetings by being the main point of contact for day-to-day queries, managing the day to day running of core programmes, ensuring documents, schedules, records and systems are all up to date, and being on call to deal with any issues that arise.

● Respond to all public enquiries in a helpful and efficient manner

● Managing the Frazzled Cafe meetings schedule by arranging our meetings with volunteers and uploading them onto our booking website

● Design all pre- and post- volunteer meeting polls and ensure these are completed

● Hosting Ruby Wax public meetings with Ruby on Zoom

Volunteer Support:

● Support the Training and Programmes Manager in the recruitment, evaluation and training of volunteers

● Be confident in having constructive and difficult conversations via Zoom, phone and email with our stakeholders and volunteer network

● Ensure all volunteer records and training tracking is maintained and updated, and arranging training meetings

● Assess feedback forms from volunteers that may highlight problems or risks within meetings and manage these accordingly

● Support all volunteers in case of distress, queries, updates, problem solving and escalating queries to the Training and Programmes Manager when required

● Support and minute monthly volunteer meetings

Communications and Marketing:

• Manage and design social media content across Frazzled Cafe’s platforms
• Write copy for a weekly external newsletter and monthly internal bulletin
• Promote Frazzled Cafe via printed materials, social media and partner relationships
• Web management

Data and internal operations:

● Manage and oversee all data collection from the core programme meetings, including analysis and presentation of results to CEO, Training and Programmes Manager and Trustees

● Build and maintain relationships with prospective and existing partners

● Support CEO and Development Manager with funding applications and relevant administration tasks

● Maintain office systems and the central filing system

● Assist colleagues whenever necessary.

Shared Responsibilities:

With the CEO and Training and Programmes Manager:

● Design and rollout ongoing participant feedback surveys, evaluate survey data and present conclusions/proposals for next steps to internal stakeholders.

● Manage continuous improvement projects to support the organisation and your own development 

● Help with the development and implementation of the Frazzled Cafe strategy.

● Play a key role in the design and delivery of volunteer recruitment, training and support.

● Assist in the production of the Annual Report of the charity and other publications and publicity material.

● Represent the organisation at external meetings where appropriate.

Job Title: Senior Press Officer

Salary: £30,167 - £38,069

Contract Type: Permanent, full-time (35 hours).

Location: We fully support flexible working, from our superb offices in Holborn and from home. We do require staff to spend 20% of their time in the office. This is subject to role requirements.

About us

The Royal College of Surgeons of England is one of the best known professional membership organisations in the world, with a name and reputation that speak for excellence in the UK and across the globe. We provide education, assessment and development to nearly 30,000 surgeons, dental surgeons and members of the wider surgical and dental teams at all stages of their career; we set professional standards, facilitate research and champion world-class surgical outcomes for patients.

About the role

We are looking for an outstanding Senior Press Officer to work in our fast-paced press office, helping run it to the highest standard. RCS England is one of the most high-profile health commentators in the UK. You will regularly see us advocating for patients and the surgical workforce in the national press. Recent highlights include coverage of our workforce census in The Telegraph and The Independent. Our Faculty of Dental Surgery has also been very vocal about children’s oral health. Candidates should have experience of successfully pitching stories to national media, and know what makes a good health story. You will have a fluent writing style, and be confident working with senior stakeholders to brief them before interviews.

Responsibilities

• Handle incoming enquiries and provide accurate, timely and appropriate responses, briefing journalists in line with RCS England key messages and priorities.
• Participate in an out-of-hours rota for media enquiries. Time off in lieu is offered for significant out-of-office hours worked.
• Research, write and distribute press releases, features, letters and other editorial material.
• Draft articles, quotes and opinion pieces on behalf of RCS England spokespeople.
• Provide press office support to the Faculty of Dental Surgery and its Dean, as required.
• Brief the President, Council Members and senior managers on issues arising in the media.
• Act as the press lead for key projects such as RCS England guidance or campaigns. Devising and implementing communications plans, sharing project updates with the wider communications team, and maintaining a good understanding of surgical and wider health issues.
• Horizon scan for media opportunities and develop your own ideas for health coverage based on data, insights or RCS England priorities.
• Brief, support and prepare RCS England spokespeople for media interviews.
• Establish and maintain professional and trusted relationships with national and trade journalists.
• Represent the RCS England at internal and external meetings, and maintain professional relationships with press and communications leads at stakeholder organisations.
• Monitor daily media coverage relevant to surgery and the RCS England. This includes pulling together the team’s daily press cuts to be shared with Council members, Trustees, and key RCS England staff by 10am (subject to urgent media enquiries).
• Maintain and update the media sections of the RCS England website, working with the web team to develop rich digital content. Actively participate in developing our social media profile using Twitter, Facebook, and commissioning and editing relevant blogs.
• Produce evaluation reports of media coverage and communications activity.
• Undertake such duties appropriate to the grade, as required by your line manager.

About you

• Degree educated or proven extensive experience that can demonstrate the essential criteria below.
• At least two years’ experience of working in a press office.
• Experience of writing and editing for a variety of media including print and the internet.
• Good working knowledge of Microsoft Word, Excel and PowerPoint packages.
• Demonstrable experience of placing stories in the media.
• Rigour in researching and reviewing content: able to identify key points, summarise findings and report data and conclusions accurately.
• Excellent writing skills: able to write fluent, compelling copy free from grammatical or other errors.
• Excellent telephone manner: diplomatic and persuasive verbal communication skills.
• Able to prioritise effectively and deliver work to deadlines.
• Demonstrable understanding of journalists’ needs and priorities.
• Ability to understand policy documents and formulate a media response.
• Collaborative and inclusive approach to build relationships with colleagues across the organisation, to encourage timely information sharing with the press office.
• Diplomacy and persuasiveness, to foster the trust of senior spokespeople you are briefing and advising.
• Excellent interpersonal skills and integrity, to protect the College’s reputation for providing accurate and reliable information to the media.
• Strong prioritisation skills and a flexible approach to respond to changing priorities and needs and manage reactive queries.
• Enthusiasm and creativity to seek out interesting stories and pitch them.

What we can offer you

• 27 days paid holiday + bank holidays and up to 4 college closure days
• Flexible working
• Enhanced contributory pension scheme & other leave entitlements
• Variety of learning and development opportunities
• Wellbeing programme & Employee Assistance Scheme

Closing date: Monday 9th September 2024

The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held, created and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.

We are looking for a dedicated Engagement Officer for Healthwatch Stockport. Could this be you?

You will be working within the passionate team at Healthwatch Stockport to effectively engage with local people, communities who have a lived or living experience of serious mental illness and of using mental health services in Stockport.

You will be a point of contact for individuals and voluntary and community groups, to share experience, to develop meaningful communication methods and feedback the impact of their voice and involvement. You will facilitate co-production and develop approaches to support individuals and groups to be involved and engaged as partners in the development and co-design of mental health support and living well across Stockport.

Planning, Development and Communication

You will • Develop, oversee, and implement the Living Well Expert by Experience workstream plan in partnership with people who have lived experience in using mental health services.

• Promote the aims and objectives of the workstream of throughout Stockport with service users, potential users of the services and services themselves.

• Co-ordinate and undertake research and report writing activity as required. Completing reports within agreed timescales and presenting and tailoring them to a variety of stakeholders.

• Co-ordinate and facilitate meetings, working groups and other forums in relation to the workstream. Taking briefing notes, minutes and developing promotional materials as appropriate with people who use local services.

• Communicate effectively with the public and the community about activities – including meeting the specific communication needs of people from the range of target stakeholders.

• Liaise with a range of key partners across the statutory and voluntary sector to ensure the voice of people with serious mental illness lived experience has influence and has the opportunity to be included in the planning, development and all discussions regarding community mental health care provision so that services are truly codesigned.

• Participate in Healthwatch Stockport and other voluntary sector activity as required in relation to this workstream.

• Keep accurate records of all work undertaken

Relationships

Create, establish, and build on existing links with networks of people and groups with lived experience, and from a diversity of backgrounds across Stockport: [Neighbourhoods/Primary Care Networks (PCNs) and within the wider Living Well Programme]. This will include:

• Minority ethnic communities

• LGBTQ+ communities

• Older Adults

• People of working age

• Carers

• Disabled people

• Faith groups Maintain close working relationships with key health, care and VCFSE organisations across Stockport. Attend and contribute to the monthly Stockport

Living Well Collaborative, bringing representation and the voice of people with lived experience. 

See attachment for further responsibilities