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Job Title:                  Senior Individual Giving Officer 

Reporting To:             Senior Individual Giving and Legacy  Manager 

Salary:                       £37,500 per annum

Contract Type:        Full- time, Permanent.

About The Felix Project

The Felix Project is London’s leading food redistribution charity, dedicated to ensuring good food is never wasted and no one goes hungry. Last year, our nearly 180 staff and over 15,000 volunteers collected 32 million meals of surplus food, distributing it to Londoners in need through a network of over 1,100 community organisations, charities, and schools.

In London, one in five households with children lack reliable access to nutritious food, while the UK wastes 20 tonnes of food per second. The cost of living in London has risen by 24% in the last three years, and food prices continue to climb. About 14% of working families have turned to food support services for the first time in the past year, and 100,000 London families have less than £3 a day for food.

Our work has never been more needed, and demand continues to grow: we are building our expertise and impact in response. The Felix Project now operates from four main depots in North, South, East, and West London, with ‘point-to-point’ projects in Central London and Canary Wharf. The East London depot has a kitchen producing up to 5,000 meals per day from surplus food. A new 'Multibank' in Ealing distributes non-food essentials.

Purpose of the Job

As the Senior Individual Giving Officer, you will support the Senior Individual Giving and Legacies Manager developing our individual giving programmes, including acquisition through face to face and digital marketing, creation of DRTV and innovate within the space. You will confidently be mapping and delivering supporter journey and retention programmes. You will help develop existing and new propositions, products, audiences, channels and technology and help deliver creative supporter journeys that build long-term loyalty and value.

Benefits

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club

Key working relationships:

• Internal contacts: Insight and CRM, Supporter Care, Brand, Digital, Income Processing.
• External contacts: Creative services agency, freelance copywriters, professional fundraising agencies including telemarketing, media agencies, printers and postage suppliers, response handling agencies.

Job Purpose:

To project manage a range of Individual Giving campaigns mainly within the Acquisition team, supporting in other areas as required.

Key Responsibilities:

Individual Giving

• To coordinate the day to day running of individual giving campaigns; including campaign planning, overseeing creative development, liaising with key stakeholders, co-ordinating print and production, monitoring and analysing results and feeding back to agencies.
• To assist with the analysis, evaluation and reporting of campaigns, drawing conclusions and making recommendations for future activity.
• To oversee the invoicing process and campaign income and expenditure.
• To undertake research about Barnardo's work with children for marketing projects and campaigns.
• To assist in the selection and sign off of data for all direct marketing campaigns managed.
• To assist with planning of yearly marketing plans & strategy.

Managing internal and external relationships:

• To ensure that activities carried out by third party agencies support our overall fundraising objectives, complement and support Barnardo's key messages and brand requirements.
• To develop and maintain relationships with key Individual Giving stakeholders both internally and externally.

General Responsibilities:

• To contribute to team meetings and organisational priorities.
• To be proactive in keeping up to date with industry trends and changes.
• To support diversity and equality of opportunity in the workplace.
   

Key Activities:

The post holder will be responsible for working on a range of individual giving campaigns from start to finish, including developing briefs, contacting and coordinating with suppliers, analysing results and making recommendations. This will include campaigns across a range of products and channels, including Dialogue (Face to Face), Telephone, Direct Mail, Direct Response TV and Digital activity. Allocation of campaigns across the team is reviewed regularly to ensure that campaign executives have the opportunity to manage a variety of campaigns and develop their skillset.

Location- This is a hybrid role, the hub location will depend on where the candidate lives. Will be required to travel to London.

This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the Department Programme. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

Pre-employment checks will be required for the role.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Senior Individual Giving Officer

Salary £30,000 - £34,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days ((we welcome flexible working requests)

Base Hybrid working for the foreseeable future with regular attendance at least two days a week at one of our locations:

o Pears Building, Pond Street, London, NW3 2PP

o Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

o Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter - please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday 11th November 2024 12 noon.

Interview date: Tuesday 26th November 2024

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

The role

The Senior individual giving officer will report to the Senior individual giving manager.

Principal accountabilities / responsibilities

Fundraising

· Support fundraising activity across a wide range of programmes, including individual giving, legacy, in-memory and events fundraising

· Plan, execute, monitor and report on individual giving and legacy appeals, leading project groups with the support of the Senior Individual Giving Manager

· Optimise retention and increase supporter lifetime value through development of channel specific and donor-led effective welcome journeys,  and seamless supporter journeys.

· Use strong creative and copywriting skills to produce stand-out communications that elicit an emotional response and successfully solicit income

· In collaboration with the database team, analyse response data and feedback and use this to propose campaign optimisations and future campaign recommendations

· Manage and monitor own campaign budgets and results, reforecasting and providing detailed commentary and analysis

· Collaborate with internal stakeholders and external suppliers to ensure activity is delivered to agreed plans, budgets and deadlines

· Ensure individual giving integrates with the wider organisational calendar and that supporter communications support and align with key activities and goals

· Use our active channels to grow our lists and opt-in rates, increasing touchpoints with our supporters

· Oversee a testing programme for appeals and digital activity, constantly iterating and optimising to refine creative and segmentation over time,  sharing insight with the wider organisation to improve knowledge

· Conduct competitor analysis to learn and identify opportunities

· Manage working relationships with a range of external suppliers to fulfil our varied programme – including print, creative, face to face and postal agencies.

Charity systems and compliance

· Keep abreast of fundraising sector trends and how they can be applied to our work

· Adhere to all charity standards, policies and procedures

· Maintain a strong working knowledge of fundraising regulation

· Comply with the data protection regulations, ensuring that information on donors remains confidential.

Personal development and working relationships

· Build relationships across the charity and the Royal Free London, enabling own work and engaging with internal and external stakeholders to identify opportunities

· Take time for personal development, contribute to learning and ideas for the wider team

· Contribute to the charity’s strategic direction, a performance-driven culture, and good practice

· Deputise for the Senior Individual Giving Manager as appropriate

PERSON SPECIFICATION
Qualifications

No specific qualifications are required for this role.

Experience

 Essential

· Not-for-profit fundraising experience

· An understanding of Individual Giving practices and techniques

· Project management experience

· Using data insight to inform marketing tactics

· Individual Giving/direct marketing experience managing offline and online appeals

Desirable

· Email platform experience eg, DotDigital/MailChimp

· Financial budgeting experience

· Raisers Edge or similar CRM system experience

Skills and Knowledge

· Autonomous worker with outstanding organisation and project management skills

· Excellent interpersonal skills and ability to proactively build relationships

· Strong literacy skills with an excellent eye for detail

· Highly numerate with the ability to analyse large data

· Building supportive and trusting relationships

· Excellent communication skills both verbally and written

· Ability to contribute to a collaborative and agile team, enabling others to learn, deliver and celebrate successes

This job description is not exhaustive, and the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

 Benefits

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Fundraising department

Our dynamic fundraising department generated over £4 m in 22/23, and we are now preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals. 

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives: 

· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within Public Fundraising, with their work underpinning and supporting the entire department. 

• Our Philanthropy and Campaigns team builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025. 

We have an exciting opportunity to join our thriving and committed Community and Events Fundraising team. We are looking for someone who is experienced in project management and implementation of ambitious supporter retention and stewardship programmes to maximize income generation.  We are looking for someone who is creative, ambitious, and passionate about ensuring an excellent supporter experience, to help us drive income growth. This is a new role, offering you the opportunity to truly bring your strengths to it.

As the Community and Events Retention Officer, you will be an excellent communicator, a strategic thinker, take a test and learn approach and be able to demonstrate success of your strategies against KPIs and clear income targets.  You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans.

This is a permanent full-time position based either at our new Headquarters: -The Salvation Army, Territorial Headquarters, 1 Champion Park, London SE5 8FJ, or flexible agile working from home.

Our exciting new building provides a more effective workplace to help The Salvation Army better achieve its mission. Applicants must be able to work within the Christian ethos of The Salvation Army.

Applicants must be able to work within the Christian ethos of The Salvation Army.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan and an employee assistance programme.

Closing date: 10th November 2024 at 23.59pm

Interview date: To be confirmed - weekly on an ongoing basis - You are encouraged to apply early. 

In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. 

Appointment subject to satisfactory references and proof of right to work in the UK. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

We’re looking for a creative storyteller to develop our presence across social media and manage engaging campaigns that create emotional connections and deliver results.

Hours: 21 hours per week
Salary: £30,000 - £32,000 pro rata, depending on experience
Location: Remote working, with occasional travel for meetings

About The Flying Seagull Project

A unique team of artists, performers, play specialists and fun-devotees, we are dedicated to ensuring no childhood passes without proper play, big belly laughs and everyone feeling valuable. We work across the UK and internationally, reaching out and sharing circus, music, art, dance and play experiences with children and communities facing the harshest of crises due to poverty, war, isolation and illness.

We create safe spaces, either in our big top tent, or an empty car park or wherever we can take over a corner, to ensure that every child feels safe, seen and special. The locations we work in include refugee camps, orphanages, institutions, refuges, marginalised communities, hospices and community centres. What unites us is the energy, determination and commitment to creating genuine childhood joy for those starved of that basic right and making magical memories that can last forever.

Our medium-sized charity is led by CEO Ash Perrin, with five core staff and a team of highly experienced crew and volunteers. We also have hubs in the Netherlands and Norway. We are a dynamic and friendly organisation, dedicated to delivering a huge impact with limited resources and are looking for people who are driven and who share our mission.

The Role

This is an exciting and pivotal new role, with huge scope and freedom to increase our reach and promote our dynamic, unique charity in a direct and rewarding way.

Your first job will be to draft our Social Media and Creative Communications Plan, setting out the key opportunities, milestones and targets for the next few years.

You’ll be responsible for developing our brand presence across multiple social media platforms. You’ll manage authentic, highly-engaging campaigns that delight our community, creating emotional connections and delivering results.

An all-rounder with the ability to see social media and communication plans through from inception to delivery, you’ll be adept at creating and editing digital media as well as analysing their performance.

In this role you’ll work closely within our tight-knit team, reporting directly to the CEO.

Responsibilities

• Bring the brand to life on social media with compelling and consistently engaging creative communication.
• Draft and roll out a compelling Social Media and Creative Communications Plan.
• Set KPIs, work to targets, analyse and report on performance.
• Reacting quickly to opportunities and title deadlines, keeping pace with a dynamic agenda.
• Increase engagement for existing audiences while acquiring new followers.
• Lead the creation and delivery of email marketing to charity stakeholders and our wider community.
• Create and run a GTM calendar to plan and schedule posts and campaigns that support the brand strategy.
• Work with the Executive Director to design and deliver integrated digital fundraising campaigns.
• Provide support Social Media support to our Netherlands and Norway hubs as required.

The Ideal Candidate

Vibrant, boundary pushing, brave and creative, you will be adept and skilled at creating and managing exciting and engaging content across all social and digital channels.

A natural storyteller with fantastic ideas and drive to share the magic we bring, building unity and compassion with new and existing audiences, promoting our work and expanding our reach and reputation.

Skills

• Minimum three years’ demonstrable experience working in social media & creative comms.
• Adept at developing and executing social media & communication plans from inception to creation to delivery to analysis.
• Skilled with digital editing software (Adobe Suite) as well as in-app editing on social media platforms.
• Able to write good copy, edit photos and video and create social native content.
• Skilled with Adobe Suite and able to learn new software quickly.
• Up to date with the latest trends, developments and opportunities on social media that align with the brand.
• An eye for excellent content, design and copy, understanding brand nuances like tone, personality and visual identity.
• Self-sufficient executor with a can-do attitude in a challenging and evolving environment.
• Comfortable working to targets, managing KPIs and delivering to deadlines.
• Commitment to The Flying Seagull Project’s vision, mission and values.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or age.

How to apply

If you think this sounds like your ideal opportunity and you’d like to join our Seagull team as our new Social Media & Creative Communications Lead, please apply as soon as possible. We are considering applications on an ongoing basis as they are received, so don’t delay!

We will hold the first round of virtual interviews on 20th & 21st November 2024 for early applicants, with a potential second round of virtual interviews at a later date.

To apply, please send your cover letter (maximum two sides of A4) clearly stating how you meet the role requirements and skills and an up-to-date CV to Tania Skae. Thank you.

Harris Hill is working with a Human Rights charity, supporting their search for an Individual Giving Executive ASAP until April 2025.

The Individual Giving Executive is responsible for delivering direct marketing campaigns to develop and engage existing supporters, across a range of products including cash appeals and the upgrade programme.  

 You will be working across a range of channels including, but not limited to, print, telemarketing, email and digital. You will need to work with both external agencies and other departments within the organisation to ensure projects are delivered on schedule and within budget.

Experience

Demonstrable project management experience working with both internal and external stakeholders and suppliers
Ability to deliver multiple projects across multiple channels on time and prioritising demanding deadlines
Working with Telefundraising agencies
Worked on digital fundraising channels including emails
 

Knowledge

Good understanding of what motivates people to donate and how and when to communicate differently with different audiences

This role is hybrid based. Normally 1-2 dpw in the London office. 

If you would like to hear more, please get in touch. 

Social Media Officer
Location: Flexible remote (with monthly meetings / team days at our office in Horsham, West Sussex) with a requirement to attend events in person
Salary: £28,000 per annum FTE
Level Grade 4 and B
Part-time: 21 hours per week (to include Tuesday)
Contract: Part-time, Permanent

Who is Born Free?

Born Free is a UK registered charity that works tirelessly to ensure that all wild animals, whether living in captivity or in the wild, are treated with compassion and respect, and are able to live their lives according to their needs. We oppose the exploitation of wild animals in captivity and campaign to keep them where they belong – in the wild.

About This Opportunity

Are you excited about incredible content and the reaction it gets from an audience? Do you know what works, what doesn’t, and why? Do you thrive by creating engaging stories? Do you understand strategy for social and best practices on how to bring it to life? Do you know how to harness and amplify a brand message to create authentic experiences and interactions with our community?

We are looking to recruit a Social Media Officer who can take our captivating stories, spanning nearly 40 years of conservation and wild animal welfare, and deliver them to today’s diverse audiences in exciting, creative and contemporary ways, engaging people of all ages.

Under the leadership of the Digital Marketing Lead, working alongside the Creative Content Officer and with the support of the Communications Officer, you’ll deliver the workplans to the Digital Marketing strategy, develop and deliver all Born Free’s social media communications, including – but not limited to –  fundraising appeals, adoption stories, stories from the field, including conservation and animal rescue and relocation, and news stories from the policy team. 

You will have the incredible opportunity to translate our powerful narrative, outstanding achievements, and ambitious plans to all touchpoints on social, working directly with our programmatic and marketing teams and the Co-Founder. You'll build and grow our engagement and conversions by tailoring content to our different audiences.

Working alongside our external agency and the Digital Marketing Lead, you will also be proactively engaged in our paid social activity.

The Social Media Officer will need to have the energy and hands-on attitude to thrive in a lean, fast-paced environment with strong focus on outstanding content, accuracy and performance. This role requires a truly collaborative approach, embracing all aspects of the Foundation’s overall work, and an understanding of how your work affects, and is affected by, the work of everyone around you.

Responsibilities & Duties

• Working under the direction of the Digital Marketing Lead, design and deliver creative and engaging social media plans
• Ideate, curate and collate holistic content that reflects the history and diversity of Born Free, tailored to the interests of our followers, harnessing the unique aspects of each platform.
• Schedule content on Sprout Social
• Ensure content is adapted / suitable for specific channels / audiences
• Monitor, track, analyse and report on performance on social media platforms using tools such as Sprout Social, Google Analytics and Facebook Insights and recommend improvements to increase performance.
• Identify consumer trends to help with planning social media campaigns.
• Optimise content to further encourage community interaction and engagement.
• Research and evaluate the latest tools and techniques in order to find new and better ways of measuring social media activity.
• Analyse competitor activity.
• Set targets to increase brand awareness and increase customer engagement and loyalty.
• Create a flexible, proactive and reactive content calendar for all social that enhances the broader programmatic, marketing and leadership plans.
• Ensure that the BFF’s brand is consistent across every platform
• Live and breathe our brand voice and style guides, and continue to develop them through content, alongside our creative team.
• Assist with content creation where needed (e.g. other staff on leave)
• Respond to social media community
• Track, analyse and share KPI reports to optimise content performance and audience growth, and take advantage of opportunities, and adjust or pivot strategies, tactics and content development as needed.

Our Ideal Candidate

• Lives and breathes social – thrives on creating content and communications that genuinely connect with audiences.
• Inclusive, creative, courageous, discerning, curious, and devoted to Born Free, its Mission, and its followers.
• University degree in marketing or related subject or, a minimum of 3 years in a similar role, with a proven track record.
• Strong writing and editorial skills with utmost attention to detail.
• Comprehensive, nuanced understanding of all social platforms, including emerging creative sensibility and a keen eye for look and feel; editorial storytelling experiences a big plus.
• Results-driven with the ability to analyse data and deduce implications for social and engagement strategies.
• Highly-motivated self-starter; capable of working independently, yet collaboratively, within a fast-paced environment.
• Quick-thinking, agile, creative, hands-on, resilient, stress-tolerant, problem-solver.

Required Skills

• Social media-focused technologies and apps, with an eye on what is emerging as well as attention to what currently exists, including Sprout Social, or similar scheduling software.
• A genuine curiosity and interest in both current affairs, wildlife related news, and sector-wide developments.
• Ability to create engaging visual content as needed
• A solid understanding of the use of a range of social media platforms
• Strong copywriting and editing skills suitable for each platform, from knowing how to write a successful X post to using effective storytelling techniques.
• Knowledge and understanding of algorithms and search engine optimisation.
• Creative skills for contributing new and innovative ideas.
• Strong communication and people skills for articulating ideas to colleagues and the wider organisation.
• Excellent teamworking, collaboration and networking skills.
• This role will have a duty for safeguarding the welfare of children and young persons in relation to online activity and will be required to adhere to all Born Free policies in relation to safeguarding, including participation in specific safeguarding training sessions.

Further Information: 
Note: This job description outlines the roles, duties, and responsibilities of the post. It is not intended to detail all specific tasks. Born Free reserves the right to alter the content of this job description to reflect the changing needs of the organisation but is a correct reflection of the main duties of the post at the time of writing. Please note this role will require working outside of normal working hours from time to time.

Our excellent benefits package includes opportunities for continuous professional learning, a generous annual leave entitlement, working from home with regular team meetings to help you maintain a healthy work-life balance, wellbeing support, and a competitive pension.

The closing date for applications is 17.00 on Friday 1st November 2024.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Born Free is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.

Born Free politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

30 hours per week / Permanent / £31,220 per annum, pro rata

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We have a fantastic opportunity for a Donor Engagement Officer to join our Fundraising and Communications Team, which brings funding in for our services and works to raise our profile. The team run marketing and fundraising campaigns and support the wider organisation through internal and external communications.

In delivering the role, you will grow our fundraised income through donations and fundraising, along with being responsible for nurturing relationships with our existing supporters and developing new ones.

You will maintain our Customer Relationship Management (CRM), carry out email marketing and be responsible for our fundraising materials. You'll support our marketing and fundraising campaigns and create compelling content that drives engagement.

In addition, you will also create and deliver impactful communications that support promotional and fundraising activities and campaigns.

The role will be based onsite at our Hove office, with some travel across Sussex and Surrey. Hybrid working considered with one-two days working from home.

Please download the job profile for full role details.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

This is a dynamic and varied role; you will already have experience of working as part of a marketing or fundraising team. You'll have experience of working with Customer Relationship Management (CRM) databases, email marketing platforms such as Mailchimp, and have the ability to segment and design effective and engaging supporter journeys.

You will have proven experience of generating income from supporters, meeting fundraising targets and delivering objectives set as part of a fundraising strategy. Effective communication, organisational skills, and the ability to cultivate and manage internal and external relationships are essential.

In addition, you will have experience of managing social media channels and basic knowledge of other digital marketing, along with excellent written and verbal communication skills.

The Nystagmus Network is seeking a Development Coordinator to help build on our core services and develop new ones to meet the growing and changing needs of the nystagmus community and to support income generation to ensure those services can continue to be funded. You will need to be passionate about what we do, have the drive and enthusiasm to succeed and also be sensitive to the need to involve volunteers and stakeholders in service development and delivery.

You will plan to reach out to ever wider groups of potential beneficiaries and supporters through your communications, networking and business development skills, in collaboration with the Executive Information and Development Manager and Trustees and take the initiative on approaches to new partners. You will have a deep commitment to diversity and inclusion in the way we reach out to people in every aspect of our work.

About Nordoff and Robbins

We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.

Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to marketing, communications and digital that help us engage more people and grow our fundraising.

We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen.  This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.

The culture

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.

Could this be the place for you?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

About the role

Music Services is the delivery arm of Nordoff Robbins and encompasses the provision of music therapy and related activities including education, training and research. The Music Services Administrator will work  closely with the Country and Regional Managers of our East & West of Scotland and Southwest England/South Wales teams, and alongside other Music Services Administrators to ensure that the admin function is well run, organised, efficient and effective, and that clients, visitors and callers have a positive experience when they spend time with us.  We need someone who can also support the essential data evaluation and impact assessment activities of the Music Services team, underpinning the music therapy delivery data needs of the organisation.

Many of our clients lead challenging lives and include vulnerable children and adults. This role is therefore subject to a basic DBS/PVG check.

We are also looking for you to:

· Be a confident, clear, honest communicator, able to speak to a variety of internal and external stakeholders

· Have a collaborative work ethic and ability to engage positively with all stakeholders 

· Have a professional approach and ability to work without close supervision 

· Produce work with accuracy, diligence and attention to detail 

· Effectively use Microsoft Office (Outlook, Word, Excel)

· Have experience in using online databases

· Be mission-led and values driven, putting the client front and centre of what we do

· Be flexible, adaptable, proactive, thoughtful, decisive and recognise opportunities for improvement and share these with the team.

What we offer:

· A varied workload, including involvement in our music therapy delivery data nationwide alongside work within our three of our regional teams.

· Direct support from and working alongside both regional management teams

· The ability to work flexibly and remotely in this role.

3 best things about the job (in our humble opinion)

· You will be witnessing many examples of the impact of music therapy, as you engage with therapists across the U.K., and develop an understanding of how music therapy services function in a wide range of settings.

· You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues

· You will get to work with different areas of the organisation.

Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity and especially music therapists to help bring awareness of our mission, vision and achievements to the world.

· A salary of £28,098.40 per annum

· Pension scheme

· 31 days annual leave

· EAP (Employee Assistance Programme)

· Home-based, with occasional travel to the Edinburgh/Glasgow areas

· Salary sacrifice benefits including cycle to work

· A true People First charity with training and career development at our core

· An inclusive culture – and lots of music!

· This role is full time, working 5 days per week

We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins.

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE

To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

Creative Content Officer
Location: Flexible remote (with monthly meetings / team days at our office in Horsham, West Sussex) with a requirement to attend events in person
Salary: £28,000 per annum (FTE)
Level: Grade 4 and B
Hours: Part-time, 21 hours per week (to include Tuesday)
Contract: Permanent

Who is Born Free?

Born Free is a UK registered charity that works tirelessly to ensure that all wild animals, whether living in captivity or in the wild, are treated with compassion and respect, and are able to live their lives according to their needs. We oppose the exploitation of wild animals in captivity and campaign to keep them where they belong – in the wild.

About this opportunity

Are you excited about incredible content and the reaction it gets from an audience? Do you know what works, what doesn’t, and why? Do you thrive by creating engaging stories? Do you love the challenge of creating short form video content that engages audiences? Do you know how to harness and amplify a brand message to create authentic experiences and interactions with our community? 

We are looking to recruit a Creative Content Officer who can take our captivating stories, spanning nearly 40 years of conservation and wild animal welfare, and deliver them to today’s diverse audiences in exciting, creative and contemporary ways, engaging people of all ages.

Under the leadership of the Digital Marketing Lead, working alongside the Social Media Officer and with the support of the Communications Officer, you’ll create visual content, including video and graphics for the delivery of all Born Free’s digital channels, including – but not limited to –  fundraising appeals, adoption stories, stories from the field, including conservation and animal rescue and relocation, and news stories from the policy team working tirelessly to campaign for strengthened national and international legal protection for wildlife. 

You will have the incredible opportunity to translate our powerful narrative, outstanding achievements, and ambitious plans to all touchpoints on social, working directly with our programmatic and marketing teams and the Co-Founder. You'll build and grow our engagement and conversions by tailoring content to our different audiences.

The Creative Content Officer will need to have the energy and hands-on attitude to thrive in a lean, fast-paced environment with strong focus on outstanding content, accuracy and performance. This role requires a truly collaborative approach, embracing all aspects of the Foundation’s overall work, and an understanding of how your work affects, and is affected by, the work of everyone around you.

Responsibilities & Duties

• Working under the direction of the Digital Marketing Lead, and collaboratively with the Social Media Officer, develop and create impactful and engaging visual content, with a focus on video and graphics, for our social media and digital marketing channels to grow our social media audiences
• Ensure content is adapted / suitable for specific channels / audiences and is in line with brand aesthetics and identity
• Manage multiple video projects simultaneously
• With the Head of Communications and PR, work with external freelance editors when required
• Identify consumer trends to help with planning social media campaigns.
• Analyse competitor activity and keep your pulse on the latest social media trends
• With the Social Media Officer, create a flexible, proactive and reactive content calendar for all social that enhances the broader programmatic, marketing and leadership plans.
• Ensure that the BFF’s brand is consistent across every platform
• Live and breathe our brand voice and style guides, and continue to develop them through content, alongside
• On occasion schedule content on Sprout Social and respond be on the rota for social media community management.

Our Ideal Candidate

• Strong filming and editing skills in Adobe Creative Cloud, Adobe Express and CapCut
• Lives and breathes video – thrives on creating content that genuinely connects with audiences.
• Inclusive, creative, courageous, discerning, curious, and devoted to Born Free, its Mission, and its followers.
• In tune with current trends
• Comprehensive, nuanced understanding of all social platforms, including emerging creative sensibility and a keen eye for look and feel
• Work with the Social Media Manager’s analysis of data to maximise engagement of visual content
• Highly-motivated self-starter; capable of working independently, yet collaboratively, within a fast-paced environment.
• Quick-thinking, agile, creative, hands-on, resilient, stress-tolerant, problem-solver.

Required Skills

• Adobe Creative Cloud including excellent skills in Premier Pro (After Effects a bonus)
• Ability to create engaging and highly visual content that tells a story and drives engagement, from our archive of video and photography, or filming on phone or DJI Osmo.
• A strong understanding of social media video strategies
• A genuine curiosity and interest in both current affairs, wildlife related news, and sector-wide developments.
• A solid understanding of the use of a range of social media platforms, particularly in relation to advertising/branding and customers.
• Knowledge and understanding of algorithms and search engine optimisation.
• Strong communication and people skills for articulating ideas to colleagues and the wider organisation.
• Excellent teamworking, collaboration and networking skills.

Further Information:

Note: This job description outlines the roles, duties, and responsibilities of the post. It is not intended to detail all specific tasks. Born Free reserves the right to alter the content of this job description to reflect the changing needs of the organisation but is a correct reflection of the main duties of the post at the time of writing. Please note this role will require working outside of normal working hours from time to time.

Our excellent benefits package includes opportunities for continuous professional learning, a generous annual leave entitlement, working from home with regular team meetings to help you maintain a healthy work-life balance, wellbeing support, and a competitive pension.

The closing date for applications is 17.00 on Friday 1st November 2024.
Interviews will be scheduled to take place week commencing 11th November on Teams.

If you do not receive an invitation for an interview by the 8th November 2024 then you have unfortunately not been shortlisted. Thank you for your interest. 

Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Born Free is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.

Born Free politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

OVERVIEW AND JOB PURPOSE

Pump Aid is a dynamic, award winning and growing organisation, which is promoting a radically different approach to aid and development in the WASH sector by establishing Malawi’s first social impact business (Beyond Water) focused on delivering reliable access to clean water for rural communities. We challenge conventional development programmes by taking a business-based approach that ensures long term sustainability and impact for the communities we work with. Clean water results in better health, increases educational attainment and reduces inequality for women and girls across Malawi.

To support our mission we are recruiting a Communications and Fundraising Officer to help deliver on our ambitious growth plans to reach 2 million people by 2030. The successful candidate will be a highly motivated person with strong communication and interpersonal skills, who can plan and create compelling communications to increase awareness of our work and engage new and existing supporters. Furthermore, you will lead on key areas of our fundraising strategy including annual fundraising campaigns, individual giving and small trusts and foundations.

Roles and Responsibilities

• You will lead on defined elements of Pump Aid’s fundraising strategy: scoping, applications, reporting and management (to largely small to medium sized trusts and foundations, community funders and individuals.)
• You will develop and manage a schedule of compelling communications across a number of channels including social media, web and print that will grow engagement with Beyond Water’s mission.
• You will support the Head of Development to pitch to social impact and philanthropic investors by finding creative ways to differentiate ourselves from traditional approaches to international development.
• You will take responsibility for managing and administrating fundraising income, using Salesforce CRM to keep up to date records of donations, keeping donors updated through regular reports and leveraging annual campaigns including the Big Give Christmas Campaign to maximise individual giving donations.
• Maximise the value and duration of donor support through excellent stewardship and relationship management.
• While office hours are notionally 9:00am to 5:30pm, the demands of a business focussed on Africa, with donors in the UK, USA, Europe and Asia mean a degree of flexibility is required.

Candidate Profile

1. Strong experience in planning and executing communications plans across a variety of mediums (social media, website, blog posts, impact reports) to grow awareness and engagement with the work of our social enterprise

2. Demonstrable success in fundraising within the charity sector; scoping, prospecting, proposal writing and reporting.

3. Excellent written and verbal communication skills with the confidence to present to a variety of audiences

4. Experienced in home working and able to self-motivate and develop and execute personal work and action plans with limited face to face supervision

5. Demonstrable ability to prioritise and manage conflicting outcomes and objectives and ensure the right job is completed at the right time

6. Works well in a small, dynamic team

7. High level of computer literacy – Canva, Microsoft Office, Salesforce or similar CRM software

8. Well organised and can prioritise work to meet deadlines

9. Experience working in international development is preferable.

10. Right to work in the UK

Senior Corporate Partnerships Officer

Salary:  £29,217 per annum

Hours:  37.5 hours per week, 1-year fixed term contract

Location:  Gravesend DA11 7HQ / Swanscombe DA10 0AB and occasionally work from home

ellenor is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley.  The Organisation has In-patient, Community, Wellbeing and therapeutic services at Northfleet.

We are looking for a Senior Corporate Partnerships Officer to help us grow sustainable income from businesses and build strong, purposeful partnerships. In this role, you’ll focus on securing new business and sponsorships, maintaining excellent relationships with existing partners, and finding opportunities for growth. You’ll also assist in managing the corporate budget with the support of the Corporate Partnerships Manager.

If you’re looking for a rewarding role where you’ll make a real difference in providing care and support when it's needed most, we’d love to hear from you!

Essential Requirements:

· Educated to GCSE level or equivalent professional experience.

· Proven success in securing new corporate business.

· Skilled in researching leads, managing pipelines, and account management.

· Experience in event, project, and campaign management.

· Track record of exceeding income targets.

· Ability to create and present proposals confidently.

· Excellent verbal, written, organisational, and time management skills.

· Strong relationship management and customer service.

· Confident in using CRM databases and proficient in Word, Excel, PowerPoint, and Outlook.

· Access to own vehicle with valid driving license and business insurance.

How to apply:

By application form, either online or downloadable from our website or by submitting a CV and cover letter, CVs without a cover letter will not be considered.

This post is subject to Standard DBS clearance.

Closing date: 8 November 2024

Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

Are you a storyteller with a keen eye for detail?

We are looking for a creative written communicator with an excellent eye for detail to tell the story of The Listening Place, our volunteers and our visitors.

The Listening Place offers free, confidential, face-to-face support for people feeling suicidal, provided by highly trained volunteers using active listening skills. Over eight years, the charity has grown rapidly, with now over 800 volunteers delivering up to 150 appointments daily across three sites. TLP receives 750 new referrals every month and will provide support to 8000 people struggling with suicidal feelings this year. This growth, achieved without waiting lists, highlights how TLP balances ambition with a commitment to high-quality, person-centered support. With plans to expand to East London and strong donor and media interest, it’s an exciting time to join this effective, community-led service.

This is a pivotal role where you will be responsible for giving TLP a voice across external and internal communications. Through dependable, precise and creative communications, you will help TLP meet its three key communication objectives:

• To inspire and retain volunteers and supporters.
• To influence public and stakeholder opinion on how to deliver effective suicide prevention services.
• To help recruit new volunteers.

All your copy should be clear, concise and help deliver against one of these key objectives.

We are seeking an individual with an excellent eye for detail who is a self-starter, able to seek out stories and respond to opportunities as and when they arise. This means over the course of a day you could be covering an event, interviewing a volunteer, setting up targeted paid adverts or responding to messages from supporters.

Your success will be judged on your ability to deliver all communications with a meticulous attention for detail and a clear understanding of TLP’s voice.

Core Responsibilities:

The Communications Coordinator will:

Working under the direction of the Head of Fundraising and Communications, the Communications Coordinator will be responsible for the development, delivery, analysis and growth of TLP’s communications through effective copy for internal and external stakeholders. This includes:

• Leading on day-to-day account management and content creation for organic and paid activity on TLP social media channels.
• Planning and executing activities for national campaigns including World Suicide Prevention Day and Mental Health Week.
• Working with and supporting teams from across the organisation to execute engaging internal and external communications and digital campaigns including monthly volunteer and supporter newsletters.
• To act as a point of contact for teams for communications related queries, maintaining a good understanding of approaches, channels and technologies in order to do this.
• Recognise, mitigate and appropriately escalate communications related incidents and risks including reputation management, information governance and sensitivity issues.
• Regularly reviewing website content, looking for ways to constantly improve user experience.
• Compiling regular monthly statistics and analytical reports, evaluating our online performance against agreed metrics.
• Ensure all records are held in compliance with GDPR and the Institute of Fundraising policies.

We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Attributes and Skills:

Essential

• Meticulous attention to detail in all written language.
• Strong news sense, as well as digital copywriting and editorial skills.
• Self-motivated, energetic and able to use own initiative.
• Broad understanding of social media platforms, insight software and campaign management.
• Strong commitment to and good understanding of TLP’s mission and values.
• Proactive and self-motivated - able to plan and prioritise workload effectively and multi-task.
• A flexible and helpful approach - willing to go the extra mile.
• Excellent verbal and written communication skills including willingness to respond to some out-of-hours communications activity.
• Commitment to anti-discriminatory practices and equal opportunities as well as the ability to apply a sensitive approach to all areas of work.
• Tactful and able to safeguard sensitive or confidential information.

Experience:

Essential

• Working in a communications role, or demonstrable transferable experience/qualifications
• Experience of developing and delivering communications materials and information for wide and targeted audiences
• Experience of working across teams or with multiple stakeholders to coordinate the production of communications
• Planning and deploying paid-for social media, digital campaigns, and email marketing
• Content creation – for websites and social media channels (LinkedIn, Facebook, Instagram and Twitter)
• Digital skills including Office 365 systems (inc. Teams and SharePoint), WordPress, Photoshop, Google ads and Canva
• Developing an engaging end to end digital customer experience.

Desirable

• Knowledge of the charity sector and the mental health landscape
• Analytics and data skills including Google Analytics
• Search engine optimisation.

Hours

22.5 hours a week, office hours, with occasional evening and weekend work to meet operational requirements.

Location

1 Cambridge Court, 210 Shepherd’s Bush Road, Hammersmith, London W6 7NJ and remote working

Reporting line

The Digital Communications Officer will report to the Head of Fundraising and Communications.

Salary: £17,955 per annum (£29,255 FTE) at 3 days a week plus benefits (3% employer contribution towards pension, 25 days annual leave (FTE) per annum (plus public holidays), Employee Assistance Programme, access to Medicash health insurance and critical illness cover.)

Please submit a CV and Cover Letter of no more than one side by November 1st. Interviews will take place w/c 11th November.