Deaf Jobs

What we do

Hearing Dogs for Deaf People trains dogs that change deaf people’s lives through emotional and practical support – because nobody with hearing loss should feel alone.

What you will be doing

This is an exciting role that refreshes the way Hearing Dogs for Deaf People delivers its key community events, both physically and digitally. It has full support from the Executive Leadership Team and respective teams, who are excited and ready to support its development.

The role is responsible for identifying, planning and co-ordinating fundraising and engagement events to support the charity’s mission. These may look like the Christmas Market at our main site, identifying third-party fundraising initiatives and virtual challenges, or leading on the identification and/or development of national events such as The Great British Dog Walk.

You will be supported by a strong team of community fundraisers, a marketing department set up to support the development of community activity, and a services team excited to be a part of its growth. Of course you have the support of our Hearing Dogs too.

As the central hub for event coordination, you will enjoy building strong relationships with supporters, volunteers and local businesses to maximise participation and income generation.

You will be part of the Community Fundraising and Engagement team and will work with the community team, services, and marketing team to develop and deliver the community and engagement strategy.

What you will need to succeed:

• Proven experience in event management, ideally within the charity or community sector
• Strong fundraising knowledge and experience in income generating events and techniques both physical and through digital channels.
• Excellent relationship-building skills with the ability to engage and inspire diverse audiences.
• Strong project management and organisational skills, with the ability to manage multiple events simultaneously.
• Excellent written and verbal communication skills.
• Experience of using CRM systems or databases to track supporter engagement.
• Budget management experience and ability to work within financial targets.
• Knowledge of fundraising and GDPR regulations in so much as they relate to this role

How to apply

If you are interested in working with us in this varied and immensely rewarding job, please send your CV and a covering letter explaining how you'd be perfect for the role. 

Closing date for applications: 5.00pm on Monday, 3rd March 2025.

Interviews will take place w/c 10th March 2025.

Employment Policy and Public Affairs Officer
Remote working
£30,000 - £34,000 pa pro rata plus excellent benefits
35 hours per week (part-time considered)

This is not a traditional policy and public affairs role. You may have gained your experience in the third sector, civil service or working for an MP, or maybe in a corporate HR or EDI role.  You will help deliver our ambitious plan to secure social change to make society more inclusive for people who are deaf or have hearing loss. In this role you will be working across our range of policy, programme and public affairs activity – engaging with external stakeholders, including policy makers and large corporate partners, to improve access to and the experience of employment for our communities.

Around half of your time will be dedicated to policy work as part of our Employment Programme. We know that people who are deaf or have a hearing loss are less likely to be in employment, and that employer attitudes and poor Government support holds our community back. You’ll need to understand the disability employment policy landscape and marshal our evidence to make a persuasive case for social change to Government and other stakeholders.

RNID provides consultancy services to or enters into partnerships with businesses to help them become a better and more inclusive employer of people who are deaf, have hearing loss or tinnitus. You will support this work by bringing your knowledge and expertise of employment policy to ensure that we provide up to date advice and guidance. You’ll also play a key role in translating this evidence into information and guidance for our website.

You will be the public affairs coordinator for the team, including actively supporting the APPG for Deafness, for which RNID provides the secretariat. You’ll also be required to undertake daily political monitoring and co-ordinate how we support our parliamentary champions in Westminster.

Essential experience:
• Some experience in a policy and public affairs role
• Understanding of day-to-day parliamentary procedures
• Demonstrable ability to distil information into well-structured written briefings or summaries
• Experience of working on employment and/or disability employment issues
• A proactive and creative mindset, with an ability to work flexibly
• Evidence of strong organisational skills
• Ability to work effectively within a multidisciplinary team

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. We also know the value of a friendly face in local communities to support people where they need it most.

We are a remote working organisation, with colleagues based across the UK and Ireland.. We come together in person three times a year for our Staff Summits.. We bring together the best of digital and in-person working in a modern, progressive organisation. We offer a sector-leading flexible working policy to all our staff from day one.

We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one. Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 10 February 2025
Interviews: w/c 17 February 2025

Are you passionate about making the arts and screen industries more accessible & inclusive to deaf, disabled and/or neurodivergent (DDN) creatives?

We are seeking a DDN individual to become our next Marketing and Communications lead.

About TripleC
TripleC is a BAFTA award-winning, disabled-led Community Interest Company that champions the inclusion of deaf, disabled and/or neurodivergent (DDN) people across the arts and screen sectors.  TripleC is an Arts Council England National Portfolio Organisation.

Our mission is to drive up the role of DDN people in the arts and screen industries and the role the arts, screen and creativity in the lives of DDN people, changing the lives of DDN people for the better. We’re disabled led at all levels of the organisation – from our Board, through our Senior Leadership Team, our staff, our access leads, and our intersectional focus groups. We work across the whole of the UK to effect change, collaborating with the major broadcasters, production houses, theatres and arts organisations.

About the role

The core purpose of the role is to ensure that TripleC’s output (whether on social media, on our website, in our marketing materials etc) is attractive and accessible for DDN people with a range of access requirements.
The successful candidate will have a strong creative flair and a passion for digital and storytelling alongside proven expertise in marketing and communications.

The Marketing and Communications Lead plays a crucial role in supporting TripleC’s engagement with:

• Deaf, disabled and/or neurodivergent (DDN) creatives including professionals who work in the arts and screen industries, and DDN young people and adults in the community;
• Our audiences (at webinars, masterclasses, workshops, live in-person events);
• Our industry stakeholders (eg theatres, broadcasters, producers, arts organisations);
• Our funders (eg Arts Council England, National Lottery, ScreenSkills); and
• The press and media.

Essential criteria

• Commitment to TripleC’s mission to drive up the role of DDN people in the arts and screen industries and the role of the arts and screen in the lives of DDN people.
• Understanding of and belief in the inclusion of all staff and stakeholders irrespective of race, gender, sexuality, age, access requirements, economic background, or lived experience.
• Professional experience in/knowledge of Marketing and Communications.
• Excellent communication skills to create compelling, creative and persuasive communications.
• Previous knowledge of/skillsets in content creation for a company or organisation.
• Excellent organisational skills with the ability to manage and take responsibility for own workload, handle multiple priorities, and delegate workloads and workflows to others.
• Excellent IT skills including use of Google Drive/Docs, Microsoft Office Suite.
• Knowledge of/skillset in creative project software/platforms such as Canva 
• Solution focused.

Terms
This is a permanent, employed (PAYE) role. 
The core contract is for 3 days per week (22.5 hours). We also offer paid overtime from time to time by mutual consent. 
There will be a probationary period of 3 months.
Salary: pro rata 3 days a week (22.5 hours) £25,740 (£42,900 full time equivalent)
Location: From home (flexible)
Reports to: TripleC Senior Leadership Team

We are particularly keen to attract applications from people who are under-represented, in the UK workplace generally and at TripleC specifically. This includes (but is not limited to) DDN people from the global majority, DDN LGBTQQIA+ applicants, and applications from DDN people from lower socio-economic backgrounds. 

Dancers’ Career Development (DCD) is dedicated to empowering dancers from all genres and backgrounds, supporting them through their professional and personal transitions. By removing barriers to career progression and fostering lifelong learning opportunities, DCD ensures career sustainability for dancers. The charity collaborates with prestigious national Partner Dance Companies and independent dancers, offering workshops and programs in dance schools and conservatoires. Celebrating its 50th anniversary in 2024, DCD aims to build on this milestone by enhancing its profile, forming strategic partnerships, and increasing its social impact in 2025. The organisation seeks a motivated, results-oriented individual with excellent interpersonal skills to join their ambitious team and contribute to making a positive difference in dancers' lives.

Join DCD as the Head of Individual Giving and make a transformative impact on dancers' lives and wellbeing. We are seeking a highly motivated, results-oriented self-starter who thrives both independently and within a small, ambitious team. If you are passionate about the performing arts and deeply connect with DCD's values, this role offers a unique opportunity to make life-changing differences. As the Head of Individual Giving, you will play a pivotal role in increasing individual philanthropic income, cultivating new relationships, and stewarding existing donors to support DCD's mission.

The role is being offered on a permanent part-time basis, we are also open to hearing from freelance fundraisers. Some flexibility will be required, with regards to hours, in order to meet with existing and potential donors and attend events. DCD is a remote working organisation, so the post-holder will need to be able to work comfortably from home.

Key Responsibilities:

• Grow DCD’s existing donor portfolio.
• Cultivate new relationships and steward existing donors, working closely with DCD Trustees.
• Implement and develop our individual giving strategy to support activities and core costs.
• Achieve/exceed our target to double individual philanthropic income by 2027.
• Maintain and extend excellent relationships with a broad spectrum of external stakeholders.
• Contribute to the development of DCD’s business model, clearly articulating the impact and importance of our work to supporters.
• Lead on prospect research, introducing new potential donors to DCD.
• Manage our donor portfolio, developing personalized giving journeys.
• Lead tailored fundraising campaigns to raise DCD's profile and diversify our donor portfolio.
• Manage and develop the '73 Circle, a patron scheme for donors.
• Deliver intimate stewardship events to deepen relationships with current donors.
• Engage with DCD’s international alumni network to establish regular giving and living legacy prospects.
• Ensure compliance with fundraising regulations and maintain accurate records.

Equality, Diversity, and Inclusion: DCD is committed to creating an inclusive environment where all team members feel valued and respected. DCD operates a Positive Action policy (Equality Act 2010) to better represent the dance communities we support and to reflect our wider society. DCD is an inclusive charity that believes diversity leads to better decision making. We positively encourage and welcome applications by people who identify as from the Global Majority and/or people who identify as D/deaf, disabled and/or neurodivergent. Those who do and meet the essential criteria listed in the person specification will be guaranteed an interview.

We are looking to recruit a dynamic and creative Community Fundraiser to build on the development and growth of income through local communities across Surrey. Using your fundraising experience and knowledge, you will play a key role in developing and delivering fundraising initiatives, as well as securing new partnerships and managing existing relationships, to drive unrestricted income for the charity. You will build on our existing Community Fundraising programme to maximise income and engagement.

Sensory Services by Sight for Surrey is a county-wide charity supporting people of all ages who are Deaf, hard of hearing, blind, partially sighted, and deafblind. We have been supporting Surrey residents for over 100 years. Our main office base is in Fetcham, near Leatherhead, and our team of staff and volunteers work out in the community across the county.

The post holder will have excellent communication and organisational skills and be able to prioritise effectively and manage a busy and varied workload. This is an exciting opportunity to join a highly motivated and ambitious team, and to play an integral role in growing fundraising activity across Surrey.

Full time annual leave entitlement is 28 days per annum plus bank holidays.

Sensory Services by Sight for Surrey complies with auto enrolment, we match contributions up to 6% using the Pensions Trust. We offer training opportunities suitable for each role. We pay for annual flu vaccinations and an eye test every two years with a contribution towards work related glasses.

Principle Accountabilities: 

· Research, identify, approach and secure new community partnership opportunities

· Provide excellent account management to new and existing partners in order to meet key fundraising and engagement objectives

· Work collaboratively to generate income from partners through creative fundraising initiatives

· Represent the charity at local functions and give presentations when required

· Support individuals and organisations fundraising for the charity

· Maintain accurate and up to date record keeping of written and oral communication with supporters.

· Ensure all fundraising income is entered onto the database in a timely manner

· Attend occasional evening and weekend events

· To comply with best practice and legal requirements including data protection and charity fundraising.

· Be proactive in keeping up to date with developments affecting your work.

· Carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the post.

· Support diversity and equality of opportunity in the workplace.

KNOWLEDGE/SKILLS/QUALIFICATIONS

· Fundraising experience desirable

· Confident verbal communicator – over the phone and face to face

· Excellent research skills

· Strong relationship management skills

· Strong communication skills including an ability to produce proposals and reports and to make presentations to a variety of audiences

· Excellent knowledge of Microsoft Office and data management skills

· Ability to take a hands-on approach

· Ability to travel across the county with events/fundraising materials

New Outlook Housing Association and Vision Homes Association are well-respected organisations and have joined forces in supporting and caring for people with visual impairment and complex needs.

We have great and exciting plans for business development and growth, and an opportunity has arisen for a dynamic and forward-thinking Group Director of Finance to join our team and help deliver on our plans.  

The ideal candidate will be a qualified finance professional with a proven track record in managing all aspects of finance.  Great time management and organisational skills, along with the ability to prepare reports to deadlines and a flexible approach to meet the demands of the Group is key. Working within a small team, you’ll need a ‘hands-on’, ‘can do’ approach to work, and will be keen to manage, coach and develop your finance team. 

You will also display high levels of integrity and confidentiality, have good IT skills, be confident in dealing with regulatory bodies, and ideally have experience in the not for profit, charity, or housing sectors.

We are proud of the work we do for the people we support, so if you can help us build on our successes, enjoy being part of a small team, and have a positive outlook, then we would like to hear from you.

The role is hybrid and based in Oldbury, with typically three days in the office and the rest at home. We operate from a modern well-furnished office, and apply a flexible approach to working patterns to ensure a better work-life balance for staff. 

Benefits:

25 days Annual Leave (additional day each year after 2nd year of service, up to 28 days), + 8 Bank Holidays

Employer pension contribution

Staff discount scheme

About Us:

Vision Homes Association has been providing support to vulnerable adults for over 30 years, specialising in providing support to people with complex needs. VHA is a charity, registered with the Charity Commission and its care provision is regulated by Care Quality Commission.

New Outlook has been providing services to visually impaired people for over 170 years. Starting out in 1846 as part of the Birmingham Royal Institution for the Blind (BRIB), becoming a standalone housing association in 1997.  Since then, New Outlook Housing Association (NOHA) has gone through several changes to become the organisation it is today.

How to Apply:

For more information and Job Description please visit our website or contact HR. 

Please apply by sending us your CV and covering letter stating ‘what qualities and experience you can bring to the role’.

Interviews:  We aim to carry out Teams interviews within a few days of receiving applications.

If successful, a follow-up in-person interview will be arranged at our Head Offices in Oldbury.  Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.

Vision Homes Association and New Outlook Housing Association are Equal Opportunity Employers

No agencies.

Usher Kids UK is looking for a compassionate and enthusiastic Family Liaison Officer to provide emotional wellbeing support, guidance and information to our wonderful community of children, young people and their families living with Usher syndrome.

Job Title: Family Liaison Officer

Responsible to: CEO

Location: Remote, with requirement for in-person attendance at some meetings and events during the year (travel expenses covered)

Hours: 17.5 hours per week across a minimum of 3 days per week (flexible days, to be agreed with successful candidate) with some out of hours working required (e.g. our annual summer residential camp and twice-yearly family weekend events, with TOIL for out of hours working)

Salary: £31,000 per year pro rata, 2.5 days/week (£15,500 actual)

Term: 12-month fixed term contract with potential to continue in role as funding allows

Annual leave and benefits: 33 days leave pro rata (16.5 days actual).  Employer pension scheme with matched contributions of 5%

Closing Date:  9th February 2025

ABOUT USHER KIDS UK

At Usher Kids UK, we’re dedicated to empowering children, young people and their families living with Usher syndrome - a rare cause of progressive deafblindness.

From the point of diagnosis onwards we provide information, support and resources tailored to the specific and unique challenges of the condition. We create opportunities for families to connect at virtual and in-person events, helping them build friendships, skills and confidence for the journey ahead.

Our services are already changing the experiences and outcomes of the next generation: "Our daughter came back from Usher Kids UK summer camp absolutely buzzing - she was confident, proud and talked with excitement about how she is unique."  Working at Usher Kids UK, you could help to ensure that every family living with Usher syndrome has access to this life-changing impact.

WORKING AT USHER KIDS UK

Our charity provides vital support to the Usher community.  In recent years, demand has grown for our services so this year we are very excited to be growing our staff team.  The new Family Liaison Officer will work alongside our CEO and Events and Communications Officer, playing a vital role in providing both emotional wellbeing and practical support to our young people and their families.

The role will be varied and offers the chance to be an important part of our small and friendly team.  We recognise the value that each person brings to our charity, encouraging innovation and development, and we support each other to provide the very best services for our community.

OVERVIEW OF THE ROLE

Family Support Lead

As Family Liaison Officer, a big part of your role will be providing tailored support, information and advice to families from diagnosis onwards.  This will include:

o Responding to enquiries from families

o Assessing support needs and signposting to external services as appropriate

o Providing follow-up remote support where required

o Providing face-to-face support at occasional clinics (normally based in London)

o Designing and maintaining support processes and systems

o Monitoring engagement and using insight gained to make recommendations for service improvement

Emotional Wellbeing Lead

As our lead emotional wellbeing practitioner, you will assist in the design and delivery of several of our projects and events.  These will include:

o Providing support and facilitating daily group sessions with young people aged 11-25 at our annual USHthis! summer camp (in 2025, the camp will take place from Friday 25th July - Friday 1st August and you will need to be available for these dates)

o Help to deliver our one-day events in the spring and autumn

o Co-create the Empowerment Programme for 17-25 year olds with Usher syndrome.  This is a pilot programme that aims to support our young adults in developing self-advocacy and identity alongside mentoring through the key milestones in young adult life

o Facilitate 1:1 and group sessions on the Empowerment Programme

o Facilitate monthly virtual USHchats for parents and carers (these take place one evening a month)

Across all aspects of the role, you will need to ensure the safeguarding of and promote the welfare of children and adults at risk who are engaging with Usher Kids UK.

PERSONAL SPECIFICATION

Experience and Knowledge:

o Over 2 years’ experience of providing emotional wellbeing support to:

- children and adolescents

- parents/carers and family members

o Experience of supporting families with additional needs

o Experience of supporting families with sensory or dual sensory needs (desirable)

o Experience of family support case management

o Experience of facilitating 1:1 and group sessions

o Minimum of Level 3 qualification in a relevant field (e.g. youth work, health, social care, education)

o Computer literate and confident using MS Office software and video conferencing tools

o Good standard of written English and Maths (GCSE grade 5 or above)

o Good knowledge of safeguarding processes and systems

o Ability to deliver out-of-hours work to accommodate Usher Kids UK events and meetings

Skills and Qualities:

o A strong desire to help young people and families with additional needs

o Excellent communication skills including active listening and a non-judgmental approach

o Resilience and ability to set and maintain boundaries

o Willing to work flexibly and deal with change

o Proactive collaborator and able to develop and maintain external relationships

o Drive, determination and self-motivation, with a positive attitude towards work

o Excellent interpersonal skills, comfortable in team settings and independent working

APPLICATION PROCESS

How to apply:

Please upload the following to Charity Jobs by 9th February 2025:

o An up-to-date CV

o A covering letter (no more than 2 pages) explaining why you think you are the right candidate for this role.  Please ensure you provide evidence and examples which demonstrate how your skills meet the criteria set out in the person specification.

Homeless Health Link Manager (Full-Time, Fixed-term to March 2026)
Twickenham, Greater London
37.5 Hours per week

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re now looking for a Homeless Health Link Manager to join our team on a full-time, fixed-term contract to March 2026.

The Benefits

– Salary of £39,287 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness.

You’ll discover a passionate, supportive environment where the entire team is working toward the same goals and is dedicated to making positive change and producing great results.

The Role

This role will be responsible for delivering high-quality services offered by the Homeless Health Link Service, focusing on engaging homeless clients, including rough sleepers, in a range of primary care, mental health, and substance misuse services. This post is required to undertake high-quality case work and assessments of individuals with complex needs, including challenging mental and physical health needs.

The role will be responsible for processing referrals into the service from a range of sources across the boroughs and act as an entry point into the service and work closely and proactively with local authorities, statutory and non statutory Health and housing services to improve pathways for homeless clients accessing physical and mental health services.

This role will be responsible for the strategic promotion of the services across the boroughs, engaging with a range of supported housing and homelessness service providers to source referrals into the services. The role will also be responsible for the liaison and communication of case management across any providers engaged with the service.

This service is for single homeless people who have slept rough or at risk of sleeping rough across SPEAR’s boroughs of operation.

We are currently looking for an experienced Head of Planning to lead the planning, scheduling and diary management of all events across our iconic venues and 11 acre site, on a full time permanent basis.

The successful candidate will oversee the administration and management of the diary that includes all activity across the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room, Hayward Gallery, and more.Activity includes everything from artistic and commercial events, to maintenance days and site installations. You will work closely with the Director Arts Planning & Producing and be responsible for ensuring the diary reflects both the artistic vision of the Artistic Director and the financial objectives of the Southbank Centre, working collaboratively with key stakeholders from across departments including Finance, Production, Marketing, and Commercial teams.

This role requires a forward-thinking, data-driven leader who can manage a busy and complex planning process with strong attention to detail, while exploring innovative technological solutions to enhance efficiency. You will be instrumental in managing diary allocations, balancing the needs of the artistic programme with commercial and operational requirements, and ensuring all scheduling is aligned with Southbank Centre’s broader strategic objectives.

Key responsibilities include:

• Overseeing the scheduling and planning of all events across multiple venues, ensuring balance between artistic, commercial, and operational needs.
• Managing the long-term diary planning (6 months to 5 years in advance) and ensuring the short-term diary is efficiently organised by line managing the Planning Manager.
• Collaborating with the Director of Arts Planning and Producing, Artistic Director, and other senior leaders to ensure the diary supports the artistic vision and financial targets.
• Utilising new technologies and data management tools to streamline planning processes, ensuring efficiency and accuracy.
• Maintaining strong working relationships with internal stakeholders, including the Heads of Art Forms, Commercial and Event Management teams, and external partners.

We’re looking for someone with:

• Significant experience in a senior administrative role within a large-scale artistic or cultural venue.
• Strong understanding of a wide range of art forms, from classical and contemporary music to performance, visual arts, and public programming.
• Expertise in project management, scheduling, and data management and analysis, with an eye for accuracy and detail.
• Proven ability to work collaboratively with senior stakeholders across departments, and the ability to manage competing priorities under pressure.
• Keen understanding and knowledge of new technologies and software to support the planning process, including a desire to constantly develop, explore and evolve that knowledge.

Please download the attached Job Description for a full overview of this role responsibilities. 

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. 

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff. 

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

Our Artistic Mission

The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.

At the Southbank Centre we believe in:

Creating welcoming spaces

• Because upholding respect, safety and belonging is at the heart of vibrant teams and communities. 
• This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

Making wonderful experiences together

• Because we all contribute to amazing artistic moments at the Southbank Centre.
• This means us all understanding and valuing the different parts we play in creating enjoyment and success.

Sparking new thinking

• Because different views and thought-provoking conversations inspire innovation, learning and growth.
• This means everyone having a desire to learn and being open to evaluating how they think and work.

Benefits & Perks:

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:

• A min 5%  employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays (pro-rata for part time employees)
• Hybrid working model (3 days office working, 2 days from home subject to operational need)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga 
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting.

Girls and Young Women Counsellor/Psychotherapist (Spanish Speaker)
Part time - 2 days per week
Salary: £32,825 per annum pro rata
Fixed term contract 

Location: Hybrid work

The Latin American Women’s Rights Service (LAWRS) is a human rights, feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs and facing barriers to social protection. Around 2,000 women use our services every year, benefitting from practical and emotional support, learning new skills and improving their own opportunities. We strive to provide essential tools for women to empower themselves in their pursuit of personal and social change.

LAWRS’ No Limits Project (Sin Fronteras) is a creative art-based project for Latin American girls and young women (LAGYW) aged 14 to 21. The project provides a safe space for LAGYW who are facing severe disadvantages due to intersectional inequalities. This holistic programme provides participants with support to address their needs and overcome barriers. It also offers opportunities for developing existing and new skills, as well as exercising critical thinking on issues that matter to them through the use of arts and campaigning work. The aim of this project is to enable participants to empower themselves and each other to seek the change they want to see in their lives, communities and wider society.

The post holder will join our Counselling and Psychotherapy team, providing emotional support sessions, clinical assessments and one-to-one short term therapy to LAGYW; delivering group work activities and psychoeducational workshops, dealing with internal and external referrals and working closely with the No limits (Sin Fronteras) Project Coordinator and other teams at LAWRS.

This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.

Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.

This new role at Factory International is central to embedding the organisation into our new home - Aviva Studios. Over the past three years Factory International has grown into a large complex organisation, now responsible for a major new cultural venue delivering a ground-breaking year-round programme. We are seeking an exceptional operational leader, with a commitment to rigour and excellence, with passion and determination, to help us build the success of this exceptional destination in the heart of Manchester. The Operations Director is the key point of contact for all teams and departments in assessing the practicalities, operational logistics and risk implications of events and activities taking place within Aviva Studios and in the public realm.

The Operations Director will lead on management of operational risk across the organisation including H&S, Emergency Planning, Disaster Recovery and Fire Safety. They are the driving strategic force behind the Visitor Welcome shaping the Visitor Experience Strategy, overseeing the Visitor Welcome Team and contract management of our external security partner.

The Operations Director will ensure that efficient operational systems and controls are in place to manage Factory International @ Aviva Studios’ Day to day activities, ensuring also that the company’s operation and it’s building is safe, compliant and can help deliver the objectives of the business and the welcome we extend to all our visitors.

Through management of the Facilities Team, they will be accountable for planned preventative maintenance programme, reactive maintenance and act as senior contract liaison with the third-party Facilities Management partner (CBRE).

The Operations Director will work closely with creative, design and event teams to oversee the uniquely dynamic social spaces at Aviva Studios, reflecting the changing seasons and needs of different events and productions, while considering the commercial requirements of the site and working proactively with the Commercial Teams to drive revenue across the venue.

RESPONSIBILITIES

Venue Operations
Accountable for all aspects of Aviva Studio operations – inputting into strategic planning and programming schedule, guiding the organisation on legislative and regulatory compliance, and ensuring standard operating procedures and manuals are regularly updated and relevant licences and consents are in place.

Oversight of the reactive and preventative maintenance strategies and ensure that the venue is presented to the highest standard for the public, artists and those working there.

Event & Programme Delivery
Bring high level expertise and insight to the scoping and planning of the varied events that make up Factory International’s programme. Lead on compliance, risk mitigation, safety and operational best practice to support delivery of the in-venue and Festival programmes.

Support delivery of commercial initiatives through close engagement and operational planning with the Commercial Teams and the Food & Beverage partner.

Visitor Experience
Drive the design and ongoing development of the Visitor Experience Strategy.  Leading the Welcome teams to deliver a generous, warm and inclusive welcome.

Accountable for the presentation and ‘look and feel’ of our venue and public realm at Aviva Studios, collaborating with colleagues to strengthen the commercial performance and overall destination appeal of the venue and site.

Maintain the safety and security of visitors, through the management of risk, overview of security strategy and through close work with the Head of Welcome on staff and volunteer training programmes.

Emergency Planning
Accountable for the ongoing development of major incident, business continuity and emergency plans, including disaster recovery, Fire Safety and counter terrorism.  Ensuring end to end processes are compliant, fully trained in and communicated to all staff.

Work closely with the Director of Audiences to refine the Crisis Communications plans ensuring consistency and alignment across a range of incident scenarios.

Security
Accountable for the delivery of the security strategy and to actively manage the outsourced security contract. Lead on procurement for renewal or additional third-party security services.

Health & Safety
Responsible for building out the Health & Safety policy and organisational delivery plan including accident reporting and investigation processes and first aid provision.

As Chair of the H&S Steering Group, ensure that all plans and policy are communicated and trained to all staff and stakeholders. Maintain compliance through regular reviews.

Keep up to date with any changes in Health & Safety legislation and provide reports to the Executive Director in order that the Board and CEO can exercise their full oversight responsibilities.

Insurance, Risk & Contract Procurement
Identify risk and manage mitigation for Aviva Studio operations including managing the organisation’s insurance broker relationship and ensuring adequate up to date cover.

Lead renewal negotiations or retendering process for key service partners e.g. cleaning, security and facilities management contracts, ensuring favourable commercial terms and alignment with Factory International values.

Support the Executive Director and CFO in refining the Company Risk register, contributing to quarterly updates shared with the Executive Leadership and Board of Trustees.

Stakeholder Relations
Strengthen key external stakeholder relationships ensuring FI is positively represented at all relevant meetings, including: Manchester City Council, blue light agencies, St John’s Estate and local business and resident forums.

PERSON SPECIFICATION

ESSENTIAL - Experience & Skills

- Comprehensive experience in managing venue or site-based operations with proven ability to work at a senior level within a complex organisation, to lead, inspire, and motivate a diverse team within a fast-paced operational setting

- Ability to drive forward our unique visitor experience, ensuring a welcoming, inclusive and safe environment and delivering consistent quality and accessibility for all

- Experience in developing and implementing emergency planning, major incident and business continuity strategies informed by practical experience of security strategies, crowd management, counter terrorism preparedness and fire safety

- Knowledge of licencing compliance and Health & Safety legislation, including NEBOSH or equivalent qualification/practical experience level

- Experience of supporting the scoping planning and delivery of large-scale events

- Track record of successfully procuring and managing third party service contracts

- Strong budget management and record of thinking innovatively in balancing cost control with quality and high performance

- Confidence in written and verbal communication, underpinned by excellent IT and organisational skills

- Willingness to work irregular hours, including weekends and evenings when required

- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

- Willing to get take relevant statutory checks eg DBS (Factory International can support with processing and payment)

Attributes 

- Great interpersonal and diplomatic skills for working closely with departments and teams with competing priorities and focus

- Confidence to represent Factory International with the public and with external partners communicating an understanding and enthusiasm for the vision and values of the organisation

- Appetite for creative problem solving and generating solutions

- Highly organised with ability to work at pace with close attention to detail and quality

Desirable Experience

- Background in cultural, creative, events or leisure venues

- Knowledge of sustainability practices and innovative operational strategies

- Track record in contributing to strong commercial results

- Familiarity with capital planning, planned and reactive maintenance strategies

- Experience of working with venue scheduling software and BMS systems

- DPS/Personal Licence holder

- Formal qualifications or training in: Crowd Management, Experience Design, Project Management, Emergency Planning

The Latin American Women’s Rights Service (LAWRS) is a human rights, feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs and facing barriers to social protection. Around 2,000 women use our services every year, benefitting from practical and emotional support, learning new skills and improving their own opportunities. We strive to provide essential tools for women to empower themselves in their pursuit of personal and social change.

The Administrator and Finance Officer provides both clerical and administrative support to the LAWRS team on a day-to-day basis. They are involved with the coordination and implementation of office procedures and have responsibility for specific project activities and tasks as needed.

This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.

Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.