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Top job
United Kingdom for UNHCR, London (Hybrid)
£24,500 - £27,000 per year
UK for UNHCR is looking for a Supporter Care Coordinator with a range of professional experience, who is available to start ASAP.
Posted 2 days ago
Closing in 5 days
Spark!, London (Hybrid)
£29,741 per year
This is a very rewarding job at the heart of impactful partnerships, developing young people's employability skills, experience and access.
Posted 1 week ago Quick Apply
Closing in 5 days
PACT (Parents and Children Together), Reading (Hybrid)
Payment rate for Vice Chair is £400 and for panel member is £200 per panel, plus reasonable travel and other expenses incurred.
Posted 2 days ago
Children's Hospices Across Scotland (CHAS), Kinross (Hybrid)
£22,623 - £24,269 per year
Posted 6 days ago
Community Action for Refugees and Asylum Seekers, London (Hybrid)
£32,000 per year
Posted 6 days ago
Closing in 4 days
Environmental Investigation Agency, Islington, London (Hybrid)
£36,000 - £40,000 full time equivalent per annum depending on experience. (£21,600-£24,000 pro rata for part time 24 hours per week)
Posted 1 week ago
The King's Foundation, London (On-site)
£35,000 per year
Posted 1 week ago Quick Apply
We Are With You, Wigan (On-site)
£26,000 - £37,700 per year
Posted 1 week ago
Closing in 7 days
We Are With You, Wigan (On-site)
£30,000 - £32,000 per year
Posted 1 week ago
Closing in 2 days
Doorstep Library, Camden Town (Hybrid)
£26,000 per year
Posted 1 week ago Quick Apply
St Vincent de Paul Society (England and Wales), London (Hybrid)
£70,000 per year
Posted 5 days ago
Page 15 of 29
London, Greater London (Hybrid)
£24,500 - £27,000 per year
Full-time
Permanent
Job description

JOB PURPOSE 

We are a team with a desire to provide excellent stewardship to our donors and maximise our fundraising potential in the UK. This role will play a key part in this, working closely with the fundraising, communications, data and operations colleagues to drive an outstanding supporter experience and positive donor interactions.

We are interested in hearing from candidates with a range of professional experience: charity or private sector, who are available to start as soon as possible. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.
 

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection and we want those who work with us to share our values and passion for the cause.
 

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible. 
 

Role Responsibilities  

  • Manage and respond to those who contact UK for UNHCR directly by phone, mail, or email and escalate queries where necessary.
  • Deliver a first-class supporter experience and ensure each point-of-contact works to build and develop the engagement journey.
  • Maintain accurate and up-to-date supporter records within the charity database, assist with data administration and exports, and ensure data is handled in accordance with regulations.
  • Champion supporter care best practices: resolve supporter pain points, share supporter insights and feedback with colleagues, and identify opportunities to improve the supporter journey.
  • Assist with fulfilment agency briefs and quality control measures. 
  • Work with teams, agencies and third-party platforms to ensure the correct processing of donations.
  • Support fundraising teams during emergencies.
  • Support the fundraising team in delivering high quality in-person and virtual stewardship events.
  • Provide personalised in-house thanking for different segments of supporters.

 
The above list is not exhaustive and the post holder may be required to perform duties that are not detailed above. 
 

Personal Attributes and Experience

Essential Experience

  • Experience of working in a customer care environment, interacting with supporters/customers on the telephone, by email and in writing.
  • Experience of dealing directly with supporters/customers and remaining calm whilst responding to queries.

 Essential Skills/Knowledge

  • Excellent communication (written and verbal) and interpersonal skills.
  • Works effectively under pressure. 
  • Proficient in Microsoft Office Suite.
  • Able to juggle and prioritise multiple tasks within a collaborative team environment.
  • A creative problem-solver with a willingness to do what it takes to get the job done.
  • A proactive self-starter with a drive and desire to learn and grow.
  • Passionate about UK for UNHCR’s work and want to help drive change and share this with others.

Desirable Skills/Experience

  • Experience using Salesforce or similar customer relationship management products/fundraising databases.
  • An understanding of GDPR (General Data Protection Regulations) and other regulatory compliance issues that affect data management and utilisation. 
  • Experience of or interest in the charity sector, in particular humanitarian response/international development.
  • Experience of working with an external fulfilment agency to deliver excellent customer service in a similar environment.


Research has shown that some people are less likely to apply for roles where they feel they do not meet 100% of the requirements. We believe everyone brings their own unique skillset and perspective, regardless of whether their experience is gained in a professional or personal setting, so tell us about what you have learnt and how you got there! If this role sounds like a good fit for you and you’re passionate about the work we do to help refugees and displaced people around the word, we would love to hear from you.

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 
 

What else?

Wellbeing

  • 28 days’ leave per annum plus bank holidays.
  • Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
  • Access to 100s of perks with discounts on everyday purchases.
  • Office wellness perks.
  • Discount on gym memberships. 
  • Hybrid and Flexible Working.
  • Staff socials.

Financial

  • Pension scheme with an employer contribution of 8%.
  • Non-contributory group life assurance scheme
  • Non-contributory Income protection scheme.
  • One-off contribution towards homeworking set up.
  • Enhanced maternity, paternity, shared parental, and adoption pay.
  • Enhanced sick pay scheme. 

Development 

  • Comprehensive training and continuing development opportunities.
  • Individual training budget.


HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 19th August 2024

Interviews date: Week commencing 26th August 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us on the email address on our online portal . We will make every effort to respond to your request for assistance as soon as possible.
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Application resources
Posted by
United Kingdom for UNHCR View profile Company size Size: 51 - 100

We stand with refugees – will you join us?

UNHCR_BR-10.jpgAway Day.jpgFR.jpg
Posted on: 05 August 2024
Closing date: 19 August 2024 at 12:00
Tags: Administration,Customer Service,Customer support,Human Rights,Refugee / Immigration

The client requests no contact from agencies or media sales.