Database Management Jobs

Operations and Data Manager
The Orchard Project
Two-year fixed term contract with possibility of extension or being made permanent
Salary £34,642 plus £4,000 London Weighting if applicable
Home-based/Hybrid with at least one day a month in the London office (currently Shoreditch) or with the option to be based in one of our other city locations in co-working spaces or fully remote
Part time 3 days/week (22.5hrs) with flexible working
Excellent benefits including 25 days annual leave pro-rata, Christmas closure, TOIL for additional work, personal training and development budget, employer pension contribution of 5%, £35 per month personal wellbeing budget, two wellbeing days per year, additional one week organisational shut down in June as part of commitment to work/life balance

Do you have a strong track record of effective and efficient operational management including database management, admin and IT? Are you highly organised and practical with a can-do attitude? If so, we would love to hear from you.

Charity People are delighted to be working with The Orchard Project, a small but mighty charity delivering real change for the environment, to recruit an Operations and Data Manager.

The Orchard Project's vision is for everyone in towns and cities across the UK to be within walking distance of a thriving, community-run orchard to transform people's lives and help nature to thrive.

Since 2009, The Orchard Project has brought over 640 orchards into the heart of urban communities, specifically in areas of high deprivation where there is limited access to nature. Local people are trained in the skills needed to care for orchards, ensuring they remain viable for generations to come. The charity has grown from a London-based project to become the country's national community orchard charity with hubs across England, Wales and Scotland, and a core staff team based in London and across the UK. As well as support for community groups, The Orchard Project run accredited training programmes in orchard management and forest gardening, and project work takes place in a range of settings including prisons, schools and in the diverse communities that we serve.

The new Operations and Data Manager will support staff with improved admin systems and data management and develop more sophisticated systems, such as the database and online processes, to enable The Orchard Project to operate more effectively and efficiently.

Key responsibilities

* Administrative and Organisational Support: Coordinate HR processes, manage contracts, handle enquiries, and support logistics for meetings and events. Provide general administrative assistance, including data entry and minute-taking.
* Salesforce and Data Management: Lead Salesforce CRM management, enhance workflows, and provide staff training. Maintain accurate data records, support fundraising, and develop systems for measuring and sharing impact.
* Systems and Tools Management: Manage Microsoft 365 for team collaboration, provide IT troubleshooting, and ensure efficient use of shared tools and resources.

The Operations and Data Manager will have previous experience of working in an administrative or similar role. The successful candidate will have strong working knowledge of Salesforce CRM and Microsoft 365 and a good working knowledge of IT and cloud-based systems. You will have experience of prioritising and managing a complex workload, as well as strong analytical and problem-solving skills and be highly organised and detailed orientated. You will have good communication skills to manage relationships with key internal stakeholders and able to coach and train others.

You will be an "all-rounder" with a can-do attitude and comfortable working in a remote organisation and willing to lead on all administration for a small charity. You will be able to work independently and flexibly to meet the day-to-day needs of the charity and also a strong team player. You will have a genuine passion for using IT systems to improve work life for colleagues.

How to apply

The application process is CV and Supporting Statement. If you would like to apply for this role or for an informal confidential, please apply via the link below with a copy of your CV or email Alice Wood at Charity People for the pack and full details on the application process. We will be in touch with candidates who apply over the holiday period w/c 6 January.

The deadline is 9am on Tuesday 21 January with interviews scheduled for Tuesday 4 February.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Alice if you require any assistance or adjustment to help ensure the application process works for you.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Due to the festive break, we’ll be starting to contact potential candidates from the 6th January.

We are looking for a dynamic and experienced systems manager to support, manage and improve systems within our rapidly evolving charity. 

In this role, you’ll be responsible for providing in-house systems support and systems administration for platforms and systems used by nurtureuk’s team, with a particular focus on Salesforce, working alongside external developers and outsourced IT support. You’ll also be responsible for providing key support on information security.

Nurtureuk is a charity that has been working with schools for many years to improve the social, emotional, mental health and wellbeing (SEMH) of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people. 

Your main responsibilities will include: 

• Acting as asset owner of nurtureuk’s internal systems 

• Providing internal administration and development of Salesforce CRM

• Leading discovery and development projects to improve nurtureuk’s internal systems 

• Managing external developers and support contracts related to systems

• Supporting administration of an information security management system to maintain ISO27001 accreditation

• Managing systems access and changes to systems, access rights and privileges

• Maintaining data infrastructure for dashboarding and reporting

• Providing support and training to colleagues on key aspects of internal systems 

To be successful in the role, you'll have all or most of the following:

• Strong technical skills and a digital-first mindset 

• Experience in maintaining and improving Salesforce and other systems 

• Strong organisational skills with the ability to prioritise, manage time effectively and meet deadlines whilst working independently and proactively 

• Project management experience 

• Creative problem-solving skills 

• Ability to work in a team environment, and good interpersonal skills 

• Ability to develop and maintain good working relationships with a range of stakeholders 

• Good attention to detail, and the ability to keep accurate records and work at pace 

• Familiarity with information security principles 

• Familiarity with transforming, cleansing and maintaining data

Employee benefits

Nurtureuk is a fully remote employer, and we operate with a strong culture and commitment of trust in the team. We supply the resources necessary to create a comfortable working environment from home. We allow for flexible working to be self-managed by the team, so they may work around their other personal commitments. 

All employees receive 25 days’ annual leave plus an additional day for each full year of service, up to a limit of 30 days. This is in addition to all bank holidays and Christmas office closure. Nurtureuk pays a 5% employer contribution to pensions and also offers a Medicash employee benefits package. This includes cover for a virtual GP, routine dental and optical care, specialist consultations/diagnostics, complementary and alternative therapies, prescriptions, flu jabs and discounted gym membership. There is also access to a 24/7 Employee Support Service providing mental health and wellbeing support.

Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.

Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.

This role is offered full-time (5 days) or part-time (4 days).

***

SUMMARY OF RESPONSIBILITIES

• Systems | Manage, review and improve the use of our office systems
• Client Experience | Ensure excellence in our communication with clients
• Line Management | Line Management responsibility for two members of staff
• Team Organisation | Management of team matters
• Reports and Policies | Reporting to senior leadership and policy management
• General Admin | As required 

***

IN DETAIL

Systems

Improving the use of our systems including:

• HubSpot for marketing, communications and Knowledge Base

• Trello for project and process management 

• Clockify for time management and time off

• Google Drive for file management

You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential. 

Client Experience

You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.

As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:

• Resolving user-based queries

• Managing subscriptions and trial subscriptions

• Triaging communication to the relevant member of staff

• Improving and updating CRM data (eg school holidays, pupil numbers, etc)

In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.

Line Management

You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.

Team Organisation

You will have responsibility for managing various team matters. This includes, although is not exclusive to:

• Payment of goods and services

• Organising Team Gatherings and adhoc in-person meetings

• Remote planning of work events - eg film shoots, conferences

• Team training as required

• Ensuring staff have up to date DBS certificates

Reports and Policies

This includes:

• Producing reports for the Leadership Team regularly and as required

• Producing and updating company-wide policies, ensuring that they are fit for purpose

• Ensuring the Operations Manual is up to date and that department heads update the manual as necessary

General Admin

You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:

• Receiving and triaging post

• Banking cheques

***

PLACE OF WORK

This is a home-working role. All home-working office equipment will be provided by the company as required.

In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.

Database Executive

Location – Stanmore (hybrid role - 3 days per week office based)

Salary - £26,000 to £28,000 per annum dependent on experience

Hours - 35 hours per week 

Start Date - February 2025

Are you passionate about enhancing supporter experience and ensuring data excellence? Do you have Raiser’s Edge or charity database experience? Join Norwood as a key member of our Fundraising and Community Engagement department, where you'll play a crucial role in providing exemplary database and data services. We aim to keep our supporter information up-to-date, relevant, and meaningful, and we need your expertise to make this happen.

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
• 1pm finish on a Friday
• Workplace Pension Scheme: Plan for your future with confidence.
• Employee Assistance Programme: We care about your well-being.
• £300 When You Introduce a Friend: Spread the word and reap the rewards.
• Free Eye test & Eyewear allowance
• Access to ‘Blue Light’ discount scheme
• Cycle to work scheme
• Excellent career progression pathway

Key Responsibilities:

• Continuously reviewing and updating our database and data processes
• Assist the Head of Donor Support Services with data entry, processing, and data manipulation.
• Carry out data cleaning and database health-checking processes, ensuring that data is regularly cleaned and that duplicate supporter records are merged.
• Support the department in their use of the Raiser’s Edge database and keep training guides up to date to ensure best practice use of this resource.
• Improve and develop new processes for the use of data to support the fundraising strategy.
• Assist the Head of Donor Support Services with analysis, insight, and reporting of fundraising data.
• Import all electronic data from various sources to the database using Import’omatic and Raiser’s Edge import functions.
• Prepare data for fundraising marketing and communications and monitor email bounce-backs and out-of-office messages to keep supporter records up to date.
• Ensure data used for fundraising complies with Norwood’s GDPR and direct marketing policies and ensure adherence to the Fundraising Regulator Code of Practice.
• Utilise good communication skills, both verbal and written, to build relationships with stakeholders and donors.
• Provide support for emerging priorities, as agreed with your line manager, for example, assisting colleagues in the Donor Support Services team with data input during and after fundraising events and appeal launches.
• Assist at evening or weekend fundraising events, including the Annual Dinner.
• Be an active member of the Fundraising and Community Engagement department and work on any other initiatives as required.

Essential Experience / Skills

• Advanced user of a database or CRM.
• Experience as a data administrator or similar role involving manipulating data
• Experience of using Raiser’s Edge or a similar charity database
• Some experience of running queries and reports and exporting data
• Some experience of running data health routines
• Proficiency in Microsoft Excel to an intermediate level
• Understanding of relational databases
• Excellent IT skills and analytical mindset

Desirable Experience / Skills

• Experience of working in the charity sector
• Experience of writing process guides or other user documentation
• Experience of training or supporting system users
• Knowledge of ImportOmatic
• Working with volunteers
• Knowledge of the Fundraising Regulator Code of Practice

If this opportunity interests you, please press apply and our Recruitment Team will be in touch.

If you are interested in this role, please apply and our Recruitment Team will be in touch. 

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Due to the high number of candidates who apply to our roles at Norwood, please note we can only provide feedback following an interview, if shortlisted.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We have an exciting opportunity for a passionate, analytical and coordinated individual to join us as a Membership Operations Manager at the Royal College of Radiologists (RCR), the examining and membership body for consultant radiologists and consultant oncologists.

This is an exciting opportunity to lead the delivery of an efficient and effective membership function, overseeing renewals, queries, and data management. Leading a high-performing team of four, you will also oversee the delivery of our admission ceremonies, which are key engagement events for new Fellows. Your focus on using insight, being process driven and being data led in approach, will be important to maintain high retention rates and meet KPI targets, to support business activities, growth and income. 

If a role as the driving force behind our membership services interests you, we welcome your application!

What you’ll do:

• Be accountable for the delivery and operations related to the member life-cycle; this includes but is not limited to, new member applications, payments, member benefit administration, renewal, resignations arrears processes to meet KPIs and drive strong retention. 

• Manage the members’ annual renewal to ensure we reach KPIs and projected income targets to support the activities of the RCR while delivering a professional and seamless process.

• Monitor and report on monthly membership growth and make recommendations for action as to Director.

• Be an advocate and spokesperson for membership operational activities as required for internal and external stakeholders.

• Assist in the development and implementation of membership strategies and initiatives with the Directorate of Communications or other Senior Managers.

• Lead and oversee planning and development membership events including Admission Ceremonies, or other engagement events within the team.

• Oversee planned workloads for the Membership Operations Team to ensure they are meeting expected customer service standards, outputs and deadlines, while providing an achievable and fair distribution of work among team members

What you’ll need:

• Knowledge of membership systems and procedures

• General knowledge of or interest in the health sector and issues in healthcare and public policy

• Experience of working in a membership organisation

• Experience of using and developing a client relationship management (CRM) database

• Experience of delivering and embedding exceptional customer service

• Skilled manager of people, able to bring together, motivate, co-ordinate and develop a team

• Effective oral and written communication skills

• Effective level interpersonal skills, including ability to work collaboratively and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders

Please find out more about the role and instructions on how to apply from the candidate pack.

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We are looking for a proactive Fundraising Assistant to complete our daily data management tasks and offer support to the fundraising team to help Bliss to raise more money to help babies born sick and premature.

The Fundraising Operations Team plays a crucial role in ensuring efficient supporter care and data management, ultimately helping to maximize Bliss' positive impact on babies.

One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.

Role Summary 

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a confident data specialist with experience of overseeing effective, efficient data systems and processes to join our enthusiastic and passionate Fundraising department. 

Terms 

• Location: Hybrid (a minimum of three of your days over two weeks will be worked in the Bliss Head Office, London SE1)
• Salary: £25,000 FTE, Permanent
• Terms: 28-35 hours a week (Regular evening/weekend work (from home) at certain times during the year)

Role Details 

This role primarily focuses on managing and supporting data within the fundraising operations. Key responsibilities include overseeing income data in the Raiser’s Edge CRM and assisting the Senior Data Officer with daily data management tasks. Additionally, you will support the Community and Events team by providing data-driven insights to guide fundraisers, as well as assist other fundraising functions. The Fundraising Operations Team is essential in ensuring effective data management and exceptional supporter care, contributing to maximizing Bliss' impact on babies.

The ideal candidate will be able to demonstrate the following skills and experience: 

• Strong analytical abilities, with excellent problem-solving skills and the ability to use tools like Excel (including VLOOKUPs and pivot tables) to manage data effectively.
• Familiar with various fundraising techniques and the operational requirements of each, with experience in CRM systems such as Raiser’s Edge (preferable, but not essential).
• Able to work across multiple teams and adapt quickly to new environments, tasks, and challenges.
• Excellent administration skills, with a keen attention to detail and the ability to manage multiple tasks in a fast-paced setting.
• Skilled in time management, prioritizing workloads, and maintaining effective internal and external relationships.
• Exceptional written communication skills, with an ability to communicate with empathy and professionalism.

For more details please view the job description and person specification attached to this advert.  

How to apply  

Interested applicants are requested to submit the following documents

• Your CV (please ensure this does not include your age, gender or any other personal characteristics) 
• Supporting statement explaining how you meet the criteria in the person specification. This should address the essential points of the person specification and is expected to be no more than 1,000-1,500 words long 

This information is used when shortlisting candidates for interview. 

It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful. 

Recruitment Timeline  

The deadline for applications is 9am on Wednesday 15 January 2025. First round interviews will be held virtually (via zoom) on Tuesday 21 and Wednesday 22 January, with second interviews in person at our London Bridge office in w/b 27 January.

· To be responsible for the recruitment and retention of Doorstep Library volunteers for home and online reading projects, ensuring they are fully trained and vetted and able to deliver our reading projects in accordance with our policies

· To devise and deliver a volunteer recruitment and retention strategy to ensure Doorstep Library has sufficient volunteers to deliver it targets

· To actively manage and develop the volunteer journey to ensure that our volunteers’ time is maximised and that they have a fulfilling and rewarding volunteer experience

· To line manage the Volunteer Coordinator and matrix manage the Volunteer Support Officer

ABOUT THE ROLE

We are looking for an experienced and dynamic volunteer manager with the skills, confidence and ability to build, maintain and report upon a diverse and committed volunteer cohort to deliver our home and online reading sessions. You will be a passionate advocate for children’s literacy and a creative thinker, able to spot and develop opportunities for engagement in local communities and with corporate partners.

An excellent communicator verbally and in writing, you will be able to tell the Doorstep Library story to a wide variety of audiences and promote the benefits of volunteering with us. You will build upon existing work to create and deliver a volunteer recruitment strategy that meets our requirements and enables us to deliver our targets and grow our services.

In return, we offer a varied role in a small friendly team, with an exciting blend of strategy and delivery which you can shape and make your own; a flexible approach; and training and development opportunities.

MAIN RESPONSIBILITIES & DUTIES

STRATEGIC

· Work under the guidance of the Head of Delivery & Engagement to design, implement and be responsible for the Volunteering Strategy - to recruit, train and retain enough volunteers to meet our delivery targets and grow our services

· Collaborate with the Service Delivery Manager and the Marketing & Communications Manager to identify delivery gaps across boroughs and create targeted recruitment campaigns

· Work with the Fundraising team to develop and manage corporate volunteering from/with income partnerships

· Research and reach out to community events/groups to raise awareness about Doorstep Library in the areas we operate in

· Manage the Volunteer Committee – coordinating and enlisting volunteer involvement as required, delivering outcomes

· Have overall responsibility for the evaluation and development of training and guidance resources for volunteers

· Diversify the volunteer offer and establish/develop supporting partnerships with schools and corporates

· Provide quarterly volunteering reports for SMT, the CEO and the Board of Trustees

· Keep abreast of current developments in the volunteering sector, ensuring our volunteering offer is up to date

· Lead on the development and systematic review of volunteer related policies, processes and procedures.

· Where requested by the Senior Management Team, contribute to the review of wider Doorstep Library policies, processes and procedures.

· Adhere to Doorstep Library policies, processes and procedures in all aspects of volunteer management

DELIVERY

 (with the support of the Volunteer Coordinator and Volunteer Support Officer)

· Manage the successful and timely completion of the volunteer onboarding process, including- interviews, DBS checks, references and liaising effectively with the delivery team on volunteer trials and appropriate placement across our projects

· Create, deliver and systematically review volunteer training (initial and refresher) ensuring content is up to date and all volunteers are fully trained in delivery and safeguarding in line with Doorstep Library’s policies

· Develop and manage the stewardship of volunteers on an ongoing basis and retain comprehensive oversight of all volunteers throughout their volunteering journey

· Curate, with the Marketing & Communications Manager, regular content and communications about our volunteering offer (i.e. case studies, blogs, newsletters etc.)

· Oversee the functionality of the relevant parts of the Volunteer Database (managed by an external company) suggesting improvements/developments where necessary

·  Ensure the database is kept up to date with required information about all volunteers

· Work with the Marketing & Communications Manager to ensure our website volunteering pages and ‘Volunteers’ Area’ are up to date with relevant content

· Collaborate effectively with the Service Delivery Manager to ensure project volunteering needs are met

· Ensure effective communication with the Service Delivery Team on volunteer issues

HR AND LINE MANAGEMENT

· Direct Line Management responsibility for the Volunteer Coordinator (full time) and matrix managed responsibility of an existing member of staff (Volunteer Support Officer) working one day a week with the volunteer team

PERSON SPECIFICATION

Essential Criteria

Demonstrable experience of recruiting and managing volunteers

Excellent communication skills with the ability to communicate effectively in writing and in person on a variety of platforms and to a wide range of audiences

Strong presenting skills, able to tailor talks/presentations to different groups of different sizes and backgrounds

Demonstrable experience of building and stewarding relationships/partnerships

Able to manage and interpret large amounts of (largely numerical) data

Able to produce clear written reports

Effective and willing collaborator, able to work with other colleagues in other teams to achieve shared objectives

Able to manage own time and well-being effectively, ensuring targets/objectives are met while work/life balance is effective

Ability to see the bigger picture and translate thoughts and ideas into strategic plans

Ability to think laterally and creatively to recruit volunteers in a competitive volunteering landscape

Line management experience

Desirable Criteria

Familiarity with databases, analysing data and running reports

We are seeking an enthusiastic Volunteer Manager to join our small, collaborative team. You will be a proactive, organised individual with experience of working with volunteers and a talent for building strong relationships. This role is ideal for someone who thrives on variety and is committed to enhancing the experience and contributions of volunteers. 

As Volunteer Manager, you will oversee all aspects of volunteer management, including recruitment, training, development of new volunteer projects, and ongoing support. You will be willing to develop and deliver training programmes yourself where needed and identify and support volunteers to take on roles such as trainers and facilitators. A key focus will be ensuring volunteers are well-prepared and integrated into ADCH activities. 

As part of a small team, you will need to be hands-on and flexible, taking on a variety of tasks and supporting organisational events and projects. With occasional travel and overnight stays required, this role suits someone adaptable, resourceful, and ready to make a meaningful impact. 

If you are an innovative and driven individual ready to embrace this challenging and rewarding role, we’d love to hear from you! 

This is a 12-month fixed-term position, with the potential for extension subject to securing further funding.

Closing Date: Monday, 13th January 2025, 5pm. 

Interviews: Tuesday 21 January 2025 at Birmingham Dogs Home, Solihull.  

If you do not hear from us within 5 days of the closing date, please assume you were unsuccessful on this occasion. Please note that we reserve the right to close this post early, should we receive a high volume of applications. 

Further details about the role, including key responsibilities and criteria, can be found in the job description within our recruitment pack. Please ensure you review the pack carefully before beginning your application. 

This role is made possible thanks to support from Pets Foundation 

Job Title: Individual Giving Manager – VAC120

Working Hours: 37.5 hours per week

Salary: up to £40,000 per annum

Contract: Permanent

Deadline: Monday, 13 January 2025

Telephone Screening: 17- 20 January 2025

Interviews to take place: Wednesday, 29 January 2025

Location: Leeds with the option to work from home.

Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees?  Do you have previous experience working within Fundraising and have strategic skills? If so, we want to speak to you!

Leeds Hospitals Charity

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.

People are central to everything we do at the Charity.  Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.

The Role

Reporting to the Head of Individual Giving, this role will help the charity to grow unrestricted income from individuals – including regular giving, giving in appreciation, mid value giving and appeals. You will lead on plans to grow our Individual Giving supporter base, uplifting donor gifts and providing excellent supporter experience to increase retention rates through the loyalty and commitment of donors.

The person will:

· Directly manage an Individual Giving Officer.

· Manage and identify growth opportunities for key individual giving income streams including appeals, regular giving, mid value giving, supporter newsletters, digital giving and appreciation of care donations. 

· Write engaging, impactful copy to engage and motivate donors and potential new donors.

· Work with the Supporter Journeys Officer to plan, introduce and evaluate integrated supporter journeys to grow loyalty and commitment.

· Produce detailed reports on campaign performance and monitor against past performance and planned expectations.

The successful candidate will have:

· Ideally you will have 3-4 years’ experience in a similar individual giving role.

· Previous line management experience, including conducting 1-1s and appraisals.

· An understanding of charity law, GDPR, data protection, PECR and the code of fundraising practice.

· Be a natural storyteller, able to demonstrate impact of support to encourage donations and increase retention.

· Previous experience of full campaign management including briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, developing campaign analysis and reporting, managing budgets.

· Experience of using a CRM database and working with data teams to update key information, segment audiences and interpret results.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Line Management Training Programme

· Pension scheme- 5% employer contribution

· Annual pay review

· Health & Wellbeing support including:

o access to an Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· Car Lease Scheme

· NHS Blue Light Card and Discounts.

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.

Job Purpose: 

Pelican Parcels has grown from supporting 500 children in our first year, to now helping over 5,700 annually. We have been able to grow at this incredible rate due to the amazing people and organisations across Brighton and Hove. Our fundraising pipeline is overflowing, and our network of supporters continues to grow each year. 

We now need to bring in an enthusiastic fundraiser to work alongside our experienced volunteers and trustees, helping us strengthen and grow these relationships.

The Fundraising Manager will implement our fundraising plan. We have been successful in securing all funds needed for 2024/25, so this role will:

• Work with the team and Trustees to drive income and secure the annual targets

• Oversee fundraising for individual giving, community and events, companies and trusts and foundations, and deliver all aspects of these fundraising strands, with support from the fundraising trustees.

• Ensure all fundraising activity is delivered in an effective and integrated way.

• Ensure existing donors, as well as new prospects are nurtured.

• Work with the two fundraising trustees who will continue to have capacity to support fundraising 

We are looking for an efficient fundraiser, someone who is willing to get stuck in and join our warm and enthusiastic team and to work closely with our two fundraising trustees. Importantly, we are looking for someone who can demonstrate they are passionate about wanting to help local children and families living in poverty.

We are a Disability Confident Committed Employer committed to actively promoting and implementing equality of opportunity in all that we do. We value diversity and treat everyone fairly and equally. We ensure our recruitment process is inclusive and accessible and welcome applications from all backgrounds. 

This job description is a guide to the nature of the work required of the prospective employee. It is neither wholly comprehensive nor restrictive and therefore does not preclude change or development that will inevitably be required in the future.

PELICAN PARCELS FUNDRAISING MANAGER

Role: Fundraising Manager

Reports to: Shelley Bennett, Co-Founder & Trustee

Contract: Permanent. PAYE.

Salary: £21,000 per annum (£35,000 FTE)

Holidays: pro rata 20 days annually plus bank holidays, plus Christmas office closure e.g., in 2025 this will be an extra 4 days

Review Period: 3 months    Notice Period: 2 months

Location: This role will work in a hybrid way. We are based in a warehouse in the centre of Hove, next to Hove Station and expect you to be able to come to the office once a week. 

Hours: part-time 3 days a week. We are flexible about working patterns within the week (agreed 1 month in advance). There will be the possibility of working outside standard hours when agreed in advance e.g. open warehouse event, donor cultivation, community fundraising events.

Benefits: 3% employer pension, flexible working policy, friendly working environment.

ABOUT US

Pelican Parcels (PP) works in Brighton & Hove to recycle pre-loved essential items for babies and primary school aged children. We take them from families who no longer need them and give them to those who do. We are the only baby bank in the city. In 5 years, we have supported over 20,000 children aged 0-12 as well as pregnant mothers, reflecting the high level of need and deprivation in our city.

In 2023 our 5,774 parcels (an increase of 136% in the last 3 years)

• Helped 1,596 children & pregnant mums by gifting clothing & toys, buggies, nappies & essentials.

• School Uniforms: distributed 387 parcels

• Christmas: 3,104 presents

• Eid: 623 presents

• Foodbanks: distributed c.20k nappies & 39 tubs of formula, supporting 605 children 

• Beds: we give out moses baskets, cots & single beds, blanket & sleeping bag sets & bedding bundles. We are giving out over 5 beds a week. 

• Books: in November we began supporting nurseries to give out books to pre-school children, supplying 248 books.

We collect items, receive referrals and distribute them to those in need 

• Collect: We have regular open sessions where people drop off items. Our 29 volunteers sort and organise donations ready for redistribution.

• Referral: Once referrals and requests for items are received from partners, our volunteers process and package them. 

• Distribution: Our parcels are distributed by our partners at scheduled visits, through children's centres, foodbanks, schools and charity networks. Partners collect the parcels from our warehouse or we take them to their places of work.

“I really want to thank you for all the items that was given to me. It was more than ever thought I would receive from baby vests to a whole buggy, moses basket etc. I don’t know what I would have done without all the donations. I’m a young mum and I’m not working so I was stressing so much, plus my baby came 2 months early so I really not prepared it. I had nothing for the baby! So again I just want to say a huge Thank you again for your generosity it has really helped me and my baby more than you would imagine. <3  I plan to donate once my  baby has grown out of his clothes.”  Mum - Leanne

Our Fundraising Plans

Funding has been achieved so far from diverse sources including Brighton and Hove City Council, individuals (from a few pounds to thousands), a range of trusts and foundations and companies.

We now wish to grow our fundraising programme in response to the demand we are seeing to help more families. 

Our income has continued to grow. In 2022/2023 income was £90k, up from £38k in just 2 years. We raised £190k in 2023/2024 and have already raised over £220k for 2024/25. 

We know we need to continue to grow to meet demand for our service. We need a bigger warehouse (we have plans to move in early 2025) and additional staff soon afterwards. We have built up reserves to support 3 months of operations costs and the warehouse move of £117k.

We plan to grow our turnover to £250k by 2026/2027. We have already secured 25% of what is needed for 25/26 and 20% for 26/27. 

ROLE BACKGROUND

Our trustees Carla Pannett and Lucy Stone take the lead on fundraising for the Charity. Carla and Lucy will continue to support this work and role.

Lucy leads on Trusts and Foundation relationships alongside Brighton and Hove City Council funding applications. We feel confident with our level of work and growth in these areas. We have a number of multiple year funders confirmed, a range of funders who fund annually following applications and a pipeline of new trusts. 

Carla leads on corporate partnerships, individual giving, community and events fundraising. We believe there is more growth possible here which is why the role will focus heavily in these areas. One-off and regular donations continue to be made.

We have just completed a crowdfunding campaign in August 2024. £42,198 + Gift Aid (so far) has been raised during the ‘Children in Brighton & Hove need your help’ crowdfunder. It has been a smashing success due to 192 supporters, raising our profile across the city and beyond. This was a mix of trusts and foundation, individual and corporate giving. We want to ensure that we make the most of relationships developed during the crowdfunder.

JOB DESCRIPTION

Principal Accountabilities

• Work closely with Pelican Parcels’ Co-founder Shelley Bennett, our Head of Operations, volunteers and Board of Trustees to maintain and create an engaging fundraising programme.

• Represent Pelican Parcels at appropriate meetings and events.

• Support Pelican Parcels to secure budget-relieving in-kind support.

• Draft, design and produce bespoke fundraising applications, resources and reports.

• Adhere to best practice in fundraising cultivation, solicitation and stewardship of individuals and corporations and to ensure the appropriate ethical policies and practices are followed.

Individual, community and company giving

• Develop and drive the overall individual, community and company giving strategy for Pelican Parcels’ prospecting, cultivation, solicitation and procurement of support, to meet the agreed targets.

• Develop external networks and work directly with supporters and prospects through face-to-face meetings, email and written correspondence.

• Manage and attend a variety of community fundraising events, including our open warehouse events.

• Be responsible for the management and budgeting of an effective and pro-active programme of donor stewardship

Trusts and Foundations

• Drive the overall trusts and foundations strategy for Pelican Parcel’s to include prospecting, cultivation, bid writing and reporting, to meet agreed targets.

• Timely reporting.

Working with the team

• Provide clear and effective reporting and financial updates on fundraising approaches for the Board of Trustees.

• Work closely with all Pelican Parcels’ team to ensure adequate knowledge of activities and to deliver benefits for supporters.

• Demonstrate understanding and awareness at all times of the importance of fully inclusive processes and practice.

• Maintain clear and up-to-date records.

PERSON SPECIFICATION AND SKILLS

Fundraising

• Successful track record of different types of fundraising, ideally with individual, community and corporate giving and trusts and foundations.

• Experience in writing and presenting successful proposals for support

• Ability to effectively gather project information to support fundraising applications

• Experience in marketing and promotional activities

• Experience in making face to face requests for donations/support

• Experience of working with senior executives and donors

Personal qualities

• Excellent interpersonal, written and oral communication skills

• Ability to work under pressure and meet deadlines

• A flexible and adaptable approach to work with the ability to work outside standard hours when required

• Ability to work on own initiative and within a team

• Excellent time and project management skills with the ability to juggle a wide range of competing demands

• Ability to work professionally and develop productive relationships both externally and internally at all levels

Administration

• Fully computer literate: word processing, databases such as Ticketsolve or Donorfy, Excel, Salesforce internet and email

We are a Disability Confident Committed Employer committed to actively promoting and implementing equality of opportunity in all that we do. We value diversity and treat everyone fairly and equally. We ensure our recruitment process is inclusive and accessible and welcome applications from all backgrounds. 

This job description is a guide to the nature of the work required of the prospective employee. It is neither wholly comprehensive nor restrictive and therefore does not preclude change or development that will inevitably be required in the future.

HOW TO APPLY

Please send your CV and a two-page cover letter to Shelley Bennett

Closing Date and Time: 5pm 13th January 2025

Interviews: 29th January 2025 10 am – 1 pm

Interviews will be held in person at our warehouse Unit 9, Industrial House, Conway Street, Hove BN3 3LW.

Please note that you will not be required to prepare anything for interview, and we will reimburse travel costs.

Contact 

You should find the necessary information you need in this pack and from our website where you will discover more about who we are and what we do. 

However, if you would like an informal discussion before applying, please contact Trustee Lucy Stone

We look forward to receiving your application.

Pelican Parcels is a registered charity in England and Wales (1179866).

In this role you will:

The Stewardship Manager will be a key strategic leader within Carers Trust's Income Generation and Engagement Directorate who will create, implement and manage a comprehensive stewardship programme that illustrates to supporters the impact of their giving and involvement.

The Stewardship Manager will be responsible for ensuring an exceptional donor experience, fostering long-term relationships and maximizing the retention and growth of income from individuals, trusts, and corporate donors. Working closely with all of our donor leads, they will develop an overall stewardship vision and oversee the planning and implementation of our supporter relations programmes for each audience.

Alongside our Database Manager, the Stewardship Manager will also ensure compliance with regulations, full documentation of communications and relationship milestones, and create a robust monitoring architecture for evaluating and reporting progress.

Our ideal candidate:

• Proven experience in donor stewardship, relationship management or customer experience in the charity or nonprofit sector
• Strong communication skills, with the ability to write and design engaging and persuasive content
• Excellent interpersonal skills, with the ability to build relationships at all levels
• Strategic thinking capacity, with experience designing and implementing stewardship plans
• Proficiency in using CRM systems for donor management and reporting
• Knowledge of fundraising principles and donor motivations
• Understanding of GDPR and its implications for donor communications
• High level organisational skills with strong attention to detail
• Empathy and a genuine commitment to the charity's mission
• A proactive approach to problem-solving, showcasing creative thinking
• Flexibility to attend occasional out of hours events and meetings

Download the attachments to find our more about the role and working for Carers Trust. 

Caseworker (Kent & Sussex)

Job Role:

The Forces Employment Charity (FEC) delivers a specialist programme, OP Nova, to support veterans in the justice system who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life. FEC is seeking a dedicated and highly motivated Caseworker - Op Nova in Kent & Sussex to join our team.

Reporting to Op NOVA Regional Manager. The successful candidate will have experience in managing and supporting a caseload of vulnerable veterans in your allocated region. A strong customer focus and an ability to work independently to achieve targets and deadlines is an essential requirement along with strong communication and organising skills, knowledge of the local employment market, training, and adult education opportunities.

This position is full-time, 35 hours per week with a salary of £29,000 per annum. This role is peripatetic in nature. It involves regular travel across the operating region and working from home when not out in the community. The usual working hours are Monday through Friday, 9 am to 5 pm; however, there may be an occasional need to work outside core hours to meet the demands of the role.

Principal Responsibilities:

• Contact all clients within 48 hours of allocation
• Undertake needs assessments and develop support plan within 5 days of allocation
• Carry out an assessment using the Outcome Star, understand and record Employment and Housing status, and other assessments as required by the Regional Manager.
• Review Outcome Star assessments at 3 monthly intervals to understand and demonstrate progress.
• Work with and empower client to engage with the support plan and goals agreed during their needs assessment
• Produce written report when requested highlighting support given to client and level of engagement
• Work as part of a team, together with Justice staff and partner organisations providing specialist support to your client
• Support the regional manager and national manager to create and maintain strong working relationships with referring organisations in the Op Nova Area, including the Police and NHS Liaison, Diversion and Probation Service.
• To participate and deliver presentations, making use of the media available, to statutory and non-statutory agencies as required.
• Work to identify and engage veterans with the service
• Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for each individual
• Work with each client to identify future goals for employment, volunteering and or training
• Liaise with other FEC Employment Advisors to provide employment support
• Ensure that all activity is recorded on Salesforce case management system (CMS)
• Deliver any further activities reasonably required by your Regional Manager and the National Manager
• Produce Incident reports without delay as per the Work Instructions on Incident reporting

​

PERSON SPECIFICATION

Essential Competencies:

• Highly motivated and independent, capable of working remotely across a wide geographical area.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system
• Ability to collaborate effectively with internal and external stakeholders.
• Highly organised with strong IT skills and experience of using Case Management Systems, Microsoft packages and outlook
• Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Excellent team player who will contribute to a diverse and dedicated team.
• Driving licence and use of own car.
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• Empathy with and a good understanding of ex-forces personnel and the challenges they can face.
• Experience of soft skills: Public speaking, presentations, relationship building, and time management 
• Strong communicator

Desirable Competencies:

• NVQ Level 4 Information, Advice and Guidance
• Experience of using Outcomes Star
• Salesforce case management system experience, this training will be provided for the successful candidate if they are not already trained
• A working knowledge of the Justice system and experience of working with offenders or ex-offenders.
• Experience of serving in the Armed Forces

​

Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance. The job offer will be subject to a successful NPPV 2 and DBS enhanced.​

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

​Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 13 January 2024.

​Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.

​

JOB Description

With the number of referrals to Noah’s Ark increasing, and the services we offer continually growing, we are in the exciting position of expanding our Care Administration Team and looking for our first Data Manager.  The successful candidate will  focused on interrogating our Care database, carrying out in depth Excel reporting for the Care Team and across the wider charity.

ABOUT YOU

The ideal candidate will provide comprehensive and confidential reporting and administrative support, contributing to the efficient and effective operation of the Care Team.  You will have a flexible, proactive and adaptable approach to the requirements of this role and to developing data and reporting needs as the services expand. 

You will be a dedicated, organised and a reliable individual. You will show determination to succeed and have a solution-focused outlook. You will be passionate about information management, producing accurate and insightful reports using our Database and Microsoft Excel for internal and external stakeholders. Understand the need to cleanse the raw data and be able to do this by organising, transforming and reshaping data sets. You will have a keen eye for detail, able to juggle tasks, communicate clearly, with a desire to make a positive difference to the charity. You will work in close liaison with colleagues across all directorates and promote good working relationships across the charity.

Kindly see attached job description for more information about this opportunity.

Interviews to be held week commending 20th January 2025

In addition, an enhanced DBS disclosure with Child Barring will be required for this post. Our recruitment checks, induction, ongoing support and supervision,  reflect our commitment to safeguarding the families we support.

Noahs Ark Children's Hospice is a Disabilty Confident employer 

Part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy, and consider them based on their abilities.

Our Diversity Council is working hard to construct positive changes within our organisation, and we particularly welcome applications from groups who are currently under-represented in our staff.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

About GLAN 

The Global Legal Action Network (GLAN) works with affected communities to pursue innovative legal actions across borders to challenge states and other powerful actors involved in human rights violations and systemic injustice. Our actions address the most pressing instances of human rights concern and they fall within the following themes: War and occupation; accountability and supply chains; environmental and economic justice; and migration and border violence.

Since our establishment in 2016, we have developed legal strategies directly addressing human rights impacts in over 23 countries and territories. Our cases include the successful legal challenge against imports of cotton produced with forced labour in Xinjiang (East Turkistan) into the UK on behalf of World Uyghur Congress and the climate case against 32 European States before the Grand Chamber of the European Court of Human Rights, brought on behalf of six Portuguese youth-applicants.

More recently, we have supported the preeminent Palestinian human rights organisation Al Haq, to rapidly challenge UK weapons exports to Israel due to the risk of these arms being used in violations of international law 

About the Role 

GLAN has a small yet powerful fundraising team.  Our Development Lead excels in relationship fundraising, having forged multi-year funding partnerships with aligned Trusts & Foundations and major donors. Additionally, our Fundraising Officer has successfully established GLAN’s individual giving programme, leveraging crowdfunding and nurturing potential regular givers. 

We face a pivotal moment as we seek to expand the team to build on our success and pursue new business.

Job purpose 

As GLAN’s Philanthropy Manager, you will support the launch of our new three year fundraising strategy.  The Philanthropy Manager role is crucial in leveraging the momentum gained from our existing fundraising successes. This role will focus on attracting new major donors, including high net worth individuals, trusts, foundations, and exploring corporate funding opportunities. The introduction of a dedicated Philanthropy Manager will allow us to: 

• Expand our Donor Base: Establish relationships with high net worth individuals, an area that holds significant potential but is currently underdeveloped at GLAN. 

• Increase Fundraising Capacity: Strengthen our ability to secure large-scale donations and grants, ensuring the sustainability and growth of our programs. 

• Achieve Strategic Goals: Meet the ambitious income targets outlined in our new fundraising strategy, supporting the expansion of our impactful legal initiatives. 

Responsibilities 

Income generation 

• Philanthropic Giving Programme Strategy Development: Create and implement strategies to secure new major gifts from high-net-worth individuals, Trusts & Foundations, and corporations.

• Relationship Management: Build and nurture strong, long-term relationships with major donors, ensuring a robust pipeline of high-value prospects. 

• Fundraising: Secure significant donations (5 and 6 figure gifts) from individuals and organisations. 

• Event Coordination: Plan and execute donor cultivation events, meetings, and site visits to engage major donors and showcase the impact of their support. 

• Budget Management: Oversee major donor income and expenditure budgets, ensuring targets are met. 

Collaboration 

• Work closely with senior leadership, trustees, and other stakeholders to align fundraising efforts with organisational goals. 

• Work closely with GLAN lawyers and communications team to enable the use of impactful case updates in your stewardship of donors.

• Support legal and finance teams to ensure project activities and expenditure is in line with grant contracts. 

Other 

• Reporting: Utilise fundraising software and database systems to track donor interactions, manage donor relationships, and generate reports on fundraising progress. 

Any other duties as required commensurate with the details above.

Person Specification 

QUALIFICATIONS

Desirable 

A degree or equivalent professional experience in a relevant discipline. 

EXPERIENCE

Essential

• Proven experience (5 years+) in securing significant financial gifts from major donors and organisations. 

• Experience of personally securing new business wins.

• Experience in organising and managing events. 

• Experience of completing quality reports for funders by required deadlines. 

• Experience of and interest in human rights and environmental issues. 

SKILLS & KNOWLEDGE

Essential

• Proactive and self-motivated, with a target-focused approach. 

• Strong communication and interpersonal skills. 

• Ability to develop and implement strategic plans. 

• Ability to manage budgets.

• Ability to manage administration of donations, including the use of databases.

  Desirable

• Knowledge of the Salesforce database 

Special requirements 

GLAN is a homebased organisation. It is expected you will have an appropriate space, free from distraction, to carry out your duties.

You will be required to attend semi-regular meetings & events 

GLAN Values 

GLAN has a set of core values. You would be required to uphold these values through some of the examples below: this need populating 

Community Centred

Ensure fundraising campaigns authentically reflect the lived experiences of the communities we serve, using their voices to shape narratives in funding proposals and donor communications. 

Partnership Focused 

Cultivate trust-based relationships with donors, colleagues, and community representatives, working collaboratively to align funding priorities with shared goals. 

Radical  

Advocate for transformative change by highlighting systemic injustices, amplifying marginalized voices, and challenging harmful power structures in donor engagements. 

Creative 

Design innovative and engaging donor experiences, from storytelling events to interactive campaigns, that inspire support and align with our mission.

Tenacious 

Develop resilient funding pipelines by pursuing diverse income streams, overcoming challenges, and staying focused on long-term goals to sustain and grow our impact.