Database And Supporter Care Officer Jobs in Home Based

As an organisation, we are unifying all of the professions and services involved in the delivery of MS care to create one influential voice and are building and delivering initiatives that will support meaningful service improvement.

As a member of the TMSFA team, you will be responsible for developing the external profile of TMSFA through the implementation of an engaging and impactful digital communications strategy, providing valuable insight into the work that TMSFA is doing and growing its audience.

With your strong background in IT, communication, marketing and website development, you will be pivotal in publicising events, publications and outcomes of TMSFA.

This role will also involve routine administrative office tasks, including the management of the database.

This is a new and exciting role that will be best suited to someone who is innovative, motivated, and agile in their approach to work. 

Fundraising Officer

£31,930 per year + 6% pension contribution

35 hours/week

LRMN is looking for a passionate fundraiser to join our team and work closely with our CEO to fulfil our fundraising strategy. Are you starting out in fundraising with a drive to develop and learn more? If you could help us communicate our values, purpose and impact to drive income generation we’d love to hear from you.

LRMN is a thriving organisation and one of the most established refugee and migrants’ organisations providing services in London but focusing on south and southeast London boroughs. Our services include provision of specialist legal advice and information on immigration, housing and welfare, therapeutic and practical support to women who survived trauma, helping our service users access employment, training and volunteering opportunities, prevention of mental health problems, and helping our clients integrate and engage in their community.

You will play a key role in identifying funding opportunities, developing new project ideas with colleagues, developing funding applications and building relationships with our funders and supporters.

LRMN is an equal opportunity employer and committed to safeguarding and fulfilling its duty of care to people working and volunteering in the organisation and to those we come into contact with. The successful candidate will be required to complete a Basic DBS check.

We work in a hybrid model. You would be expected to work two days from our office in Deptford.

For more information, please see our job pack. Please apply via CharityJob.

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

We are looking for someone to join our team as our Senior Legacy & In Memory Stewardship Officer to manage our Legacy and In Memory Retention and Stewardship programme – delivering bespoke and personal, multi-discipline stewardship and excellent supporter care to Legacy enquirers, Legacy pledgers and In Memory Donors, to build lasting relationships with these audiences and maximise income. 

To be successful in this role, you will have proven ability to plan, implement and evaluate direct marketing campaigns with substantial understanding of retention and stewardship journeys, as well as excellent interpersonal skills and a track record of building, maintaining and managing successful individual relationships with a variety of stakeholders.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.   

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th November 2024
Interview date(s): 26th & 28th November 2024 (1st round, video); 3rd December 2024 (2nd round, in person)

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

The role of Stewardship Officer within the Charity is key to helping patients, families and staff at our hospitals, by supporting the generous fundraisers and donors who raise money for the Charity.

The Stewardship Officer will work closely with other members of the hospital charity, in particular other Stewardship Officers and the Stewardship Manager, providing administrative and stewardship support to our donors and fundraisers and the Charity overall.

Working as part of a team, the post holder will have specific responsibility for accurate data inputting of donations onto our Raisers Edge database, Gift Aid claims, and correspondence with donors and fundraisers by letter, email, telephone and face-to-face.

The Stewardship Officer will be the first point of contact for many of our donors and fundraisers when they enquire about raising money for the Charity.

The Stewardship Officer will help them throughout their journey, providing fundraising materials, answering questions and receiving their fundraising amounts, often taking part in a photo opportunity within the hospital.

Whilst predominantly office based, the Stewardship Officer will have opportunities to support events put on by the Charity and its supporters, and will have the opportunity to learn about stewardship, fundraising and events.

This role would suit someone with experience of working in a customer facing environment.

Having launched our new organisation-wide CRM, Salesforce, we now enter a phase of embedding and optimisation. This is a hugely significant and transformative time that provides the opportunity to grow the way we engage with our supporters.

As the Senior Database Officer, your key purpose is to ensure efficient, compliant data management, and effective data processes.  You will be responsible for ensuring we have a proactive data quality programme in place. You will proactively support, find improvements, and push for efficiencies to allow Salesforce users to engage with and effectively manage our supporters all completed in line with relevant data protection legislation.

You will play a key role in facilitating process improvements across the organisation, scoping, defining, and implementing data quality improvements ensuring that Salesforce becomes an organisational success and drives data informed decisions across all teams.

Main duties and responsibilities of the role:

· Line management of a Database Executive, providing guidance, support, and development opportunities.

· Act as the team’s coach, providing a sounding board to Officers and Executives in the team and sharing the benefit of your experience.

· Ensure the accurate processing of Direct Debit claims and Gift Aid claims on the agreed schedule.

· Introduce and manage an ongoing data quality programme to enhance the integrity and usefulness of the data within Salesforce and building users’ confidence in the data.

· Play a regular part in the sprint development team, completing configuration work in Salesforce as directed and taking part in all sprint development meetings.

· Manage data import processes and ensure any exceptions are triaged and the issues rectified, including escalating issues to the relevant agency, or logging a defect in Jira Software.

· Support the Database Manager on database improvement projects aimed at improving teams’ processes surrounding their use of Salesforce.

· Provide 3rd line support for the Data Team ticketing system, ensuring tickets are resolved in a timely manner.

What we are looking for:

· Line management experience

· Experience of developing data quality rules and enhancing the quality of the data held in a CRM system

· Experience of using Salesforce or similar modern CRM systems.

· Experience using a ticketing system, such as Jira Service Desk.

· Experience of process improvement and automation.

· Experience of using an ETL tool to manage loading of data to a CRM system.

· Working knowledge of SQL.

· Knowledge of relational databases, CRM systems and/or large datasets.

· Understanding of data protection legislation and its application to charities.

· Understanding of BACS Direct Debits processes

· Understanding of HMRC Gift Aid processes and compliance

· Excellent verbal and written communication skills.

· Ability to manage multiple tasks simultaneously.

· A creative, positive, and proactive approach to problem solving.

· Excellent internal stakeholder management skills.

· Proven ability to work to a high standard and with an excellent eye for detail.

· Advanced Excel skills.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £36,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 10th November 2024, with interviews likely to be held week commencing the 18th November 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Having launched our new organisation-wide CRM, Salesforce, we now enter a phase of embedding and optimisation. This is a hugely significant and transformative time that provides the opportunity to grow the way we engage with our supporters.

As Database Assistant you will play a crucial role in helping us reach our fundraising targets and delivered excellent supporter experience through your support of the charity’s CRM system, Salesforce. You will have experience or a theoretical understanding of working with data and a CRM system.  We are looking for someone who is keen to learn, has an excellent eye for detail, enjoys balancing multiple priorities, and most importantly, loves working with colleagues to deliver exceptional supporter experience and continuous improvements. You will have the ability to shape vital processes within a rapidly growing organisation that is putting data at the centre of its operations.

This role will be known internally as *Database Executive.

Main duties and responsibilities of the role:

· Provide 1st Line support for requests received into the team’s ticketing system, triaging all incoming tickets and either resolving, providing self-help guides, or escalating as appropriate.

· Analyse support tickets to identify recurring themes which may suggest changes to Salesforce are required, additional training is necessary, or changes to processes are required.

· Act as our document custodian, ensuring our documentation is always up-to-date and relevant for its purpose and checking in with document owners when a review is needed.

· Create new documents such as ‘How To’ guides to a high standard which are straightforward using non-technical language.

· Establish relationships with stakeholders across the organisation and help them resolve data issues and requests.

· Assist the Database Manager, and Database Officers in improving business processes for the successful and efficient management of supporter data.

· Work with the Database Officers to perform simple ad-hoc imports of data into Salesforce that cannot be processed by automated means.

· Import data using our tool Clarity Data Transform (CDT) and to see errors through to completion by either resolving the problem or escalating where appropriate.

· Support the Database Officers in delivering an ongoing training programme to all employees.

· Other data management tasks from time to time as identified by the Database Manager

What we are looking for:

· Experience of working with data sets, either in a CRM system or Excel-based system.

· Proven ability to work to a high standard and with an excellent eye for detail.

· Experience of providing customer service to customers or users of a system

· Excellent verbal and written communication skills.

· The ability to communicate technical information to non-technical people in a supportive and easy to understand way.

· Intermediate Excel skills (VLOOKUP’s).

· A creative, positive, and proactive approach to problem-solving

· Good self-awareness with a willingness to learn new skills.

· Ability to manage multiple tasks simultaneously.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,500 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 10th November 2024, with interviews likely to be held week commencing the 18th November 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Tearfund is looking for a Data & Resources Officer who is passionate about serving those living in poverty by providing excellent customer service to our supporters.

Our team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters. The successful candidate will be working on one of Tearfund's front lines providing a personal link and building relationships between our supporters and ourselves. Your role will involve answering supporter queries by email, letter and answering telephone calls from supporters; as well as to carry out additions, deletions and amendments to the supporter database, in order to maintain and increase the accuracy of the database.

Our team also manages Toilet Twinning & Tearfund Resources orders. This will also be answering supporter queries and working with an external fulfilment house to ensure that orders are sent out in a timely manner.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. They will set themselves high standards of working with speed and accuracy as they record information on our supporter database.

We are looking for a candidate who is:

• a flexible team player
• able to learn quickly
• organised and able to juggle competing priorities

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

All applicants must be committed to Tearfund's Christian beliefs.

Salary: This is a part time role working 28 hours per week. The full time salary is £29,688 per annum and the part time salary is £23,750 per annum.

This role can be largely home based, but the person in this role will need to work from the Teddington office regularly.

The recruitment process will include specific checks related to safe-guarding issues.

Salary - Circa £30k per annum, pro rata if part time

Full-Time / Part-time - 30 hours per week minimum (flexible)

Application Deadline - Sunday, October 27, 2024

Interview Date - Nov-04, 2024

About our Fundraising team:

See the difference you can make. Every day.

We’re small enough to be a close-knit team where you can see the difference your ideas make to the care, we give every day. Yet, big and ambitious enough for you to grow and explore new campaigns, initiatives, and techniques.

As a team we will support you to grow and learn in your role with training, development opportunities and fantastic wellness benefits.

About the role:

We have an exciting opportunity for a Legacy Officer to join our Legacies team. This is the ideal role for someone looking to gain more experience in legacy fundraising, and for someone who wants to make a difference to our communities when time matters most.

You will help deliver the legacy fundraising programme with the aim of securing and retaining legacy pledges, and ultimately growing income from this vital source of support.

A large part of the role will also be focused on the stewardship of existing pledgers, considerers and enquirers.  You will be comfortable engaging with the public, handling enquiries, and keeping our supporters engaged with and updated on our work.

You will also work closely with the Legacy Lead to develop marketing campaigns, legacy materials, and to support other promotional activities and the wider Legacy team

About you:

Empathy and listening skills come naturally to you. You will be pro-active and have good attention to detail, excellent communication skills, as well as some working knowledge of databases.

You may have previous experience working in a fundraising environment, in relationship management/direct marketing or in a customer service related role.

If you are a friendly team-orientated person who shares our values, and you’re looking for a new role in a supportive and inclusive environment, we’d love to hear from you!

As well as our competitive salary package and the opportunity of joining organisation where you will be able to make a difference to our patients and their families, we offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• subsidised meals at our on-site restaurant
• access to Blue Light Card discount card
• access to our Group Pension Scheme
• educational and professional development opportunities (we have an on-site Education Team)
• free on-site parking
• tranquil Hospice grounds
• Employee Assistance Programme
• wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

Discover the difference you can be.

About us

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. We need to raise over £10million a year to provide our free palliative and end of life care services and our fundraising team are crucial to achieving this.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

Location: Hybrid working part London Office (Islington, London) part home working. The post holder will work a minimum of 1 day per week in the office.

Salary: pro-rata £31,175 per annum  
Hours: 21 hours per week (over 3 or 4 days) 

Closing date: Tuesday 5 November 2024 at 10.00am 

Interview date: Tuesday 12 November 2024 

This is a part-time fixed term maternity cover for 10 months. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible.

Who we are looking for 

We are looking for a part-time maternity cover Finance Officer to join our ambitious and growing type 1 diabetes medical research charity, Breakthrough T1D. 

As one of two Finance Officers you will focus on income processing, credit control and gift aid. Reporting to the Head of Finance, but working closely with the Supporter Care team, this is a key role in contributing towards the smooth operation of the Finance team responsible for delivering timely and accurate financial information to the organisation.

You will be proficient with accounting and other software packages including Excel and Sage 200 or equivalents. 

You’ll have previous experience of charity income accounting and knowledge of fundraising platforms. You will be able to work independently as well as being part of the Finance team. 

Experience required 

• ​Good Finance experience at a similar level preferably in the Charity sector

• Solid experience of producing sales invoices and identifying and dealing with debt 

• Ability to handle large amounts of data in Excel 

• Good attention to detail and high level of numeracy skills 

• Good communication skills and flexible approach 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three- and five-years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Working for The London Community Foundation makes a difference to the lives of Londoners and is ultimately incredibly rewarding. We are a small team, but our work is significant, and often fast-paced and complex.

We are delighted to be working with London Community Foundation to recruit a Supporter Care and Finance Officer on a full-time basis to join the team based in Borough, London Bridge.

The role:

The Supporter Care and Finance Officer will manage and administrate the fundraising and communications database (Salesforce), ensuring accurate and efficient supporter care and fundraising processes. This role is essential in enhancing supporter experience by developing the customer relationship management system, providing insights to colleagues to optimise their understanding of supporters, and ensuring smooth financial management.

Key responsibilities include overseeing the allocation and reconciliation of financial data, maintaining accurate fundraising records, and supporting the senior finance manager with financial services and reporting. This role will actively support key donor accounts to ensure correct financial management, invoicing, and coding.

This is an excellent opportunity to join a passionate organisation. Assisting the seamless integration of supporter care and financial operations will contribute to the growth and success of a dynamic team.

The person:

This successful candidate will have substantial experience as a Finance Officer, either in the charity sector, the grant making arena or similar experience within the corporate sector. Highly organised, a great communicator with superb attention to detail, this person will be AAT qualified or working towards the qualification or similar Finance related qualifications. They will have had experience of working in a busy Finance department, with a broad understanding of accounting principles, reconciliation and financial reporting in addition to excellent database and IT skills. Accuracy will be absolutely essential to success in this role in addition to being able to relate sometimes quite complex information to a wide variety or audiences.

A genuine enthusiasm for the work of LCF will underpin this person’s approach to the role and will fuel success and development within the organisation.

Data Officer

Contract type: Permanent
Location: Stokenchurch
Hours: 37.5 hrs per week
Salary: £25,032 - £28,371 per annum

About us

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.

Our charity is a place where people care for each other, provide support, and encourage everyone to be their best. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service. All our staff live our values: We care no matter what, we go above and beyond, and We do the right thing for our patients, their families, our supporters and community.

The Role

As a member of the Fundraising Team, the Database Officer will work within our Data Team to assist in the management and development of the fundraising database, championing it as an asset within the organisation and to promote data-driven decision making.  They will use their broad range of technical skills to uphold the highest standards of data integrity whilst constantly looking to improve processes and deliver actionable insights. These insights will enable the fundraising teams to implement audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with our supporters.    

We have achieved significant growth over the last five years, largely through individual giving, legacies, major gifts, and some in memoriam giving. We are keen to make a step change in our voluntary income. This is an exciting time of growth and opportunity at TVAA and we are looking for an enthusiastic person to join our team. This role is essential in ensuring that we have sufficient resources to provide our vital service now and into the future. 

If this sounds like you, and you have the relevant skills and experience then we would love to hear from you.
For a copy of the full job description please visit our website.

Closing Date: 29 November 2024

This post may close early due to high numbers of applications, so you are advised to apply promptly

You may have experience in the following: Data Administrator, Database Officer, CRM Data Specialist, Data Integrity Officer, Supporter Database Administrator, Fundraising Data Coordinator, Charity Database Manager, Information Management Officer, Data Insights Analyst, Supporter Relations Data Officer, Fundraising Systems Officer, Donor Database Specialist, Data Analytics Assistant, Data Compliance Officer, Charity Data Officer, Nonprofit Data Analyst, CRM Administrator, etc.

REF-217 755

Leading heritage charity, The Landmark Trust is seeking a new member of a successful Development team that raises philanthropic funding in support of our award-winning heritage conservation projects throughout Britain.

Our charity saves historic buildings in danger of being lost forever. We are passionate about heritage conservation, crafts skills, and making precious places available for all to enjoy. You'll be working on a varied and ambitious pipeline of rescue projects which depend on the success of our fundraising - from a WW2 control tower in Hampshire to a 1720s Palladian villa near Edinburgh - and other projects.

You'll be making a difference in a programme of philanthropic giving from trusts, foundations and individuals supporting capital appeals and other areas of Landmark’s work including the island of Lundy. Managing your own portfolio of supporters and prospects you will bring high standards of donor care to grow income and sustain long-term relationships.The role reports to the Development Manager (Major Gifts). Includes trusts prospect identification and research, writing compelling proposals, case studies and updates to demonstrate our impact. 

Newcomers say we're a friendly bunch who work hard, where everyone has a clear purpose, and we all pull together towards a common goal. We are a flat, agile organisation, proud and passionate about the work we do.

Some travel will be required for site visits, meetings, and events to engage supporters and prospects face to face with the Landmark Trust’s varied work throughout the UK.

Harris Hill is thrilled to be partnering with a global charity in the search for an enthusiastic and committed Database Officer (maternity cover). If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!

In this role, you will focus on managing the organisation’s database operations with a particular emphasis on ensuring accurate and timely processing of income and donations, maintaining high standards of data quality, and supporting the Fundraising team with their data requirements. You will have opportunity to work in a charity focused on improving the welfare of working animals like horses, donkeys, and camels. It provides veterinary care, education, and support in areas where these animals are vital to livelihoods, aiming to ensure their health and well-being.

Title: Database Officer

Hours: Full time, 12-month fixed term maternity cover

Salary: £37,500 per annum plus benefits

Location: Hybrid – remote, London Head Office as required (up to 1 day per month)

Closing date: Applications being reviewed on a rolling basis  

More about the role:

As Database Officer, you’ll play a pivotal role in importing and reconciling donation data from various sources into the Raiser’s Edge system, managing regular gift administration, and maintaining data quality and GDPR compliance. You will also support the fundraising team by generating data selections for appeals, providing reports on fundraising performance, and offering training on data processes to colleagues. Your work will directly impact the charity’s ability to connect with donors and drive fundraising initiatives, helping them continue their vital work.

Key Responsibilities:

• Donation Processing: Importing and reconciling donation data from various sources into the Raiser’s Edge system, ensuring timely and accurate income processing.
• Database Maintenance: Maintaining the quality and integrity of the database, including GDPR compliance, updating consent records, and consolidating duplicate entries.
• Support for Fundraising Teams: Providing data selections, reports, and support to fundraising teams for campaigns and donor communications.
• Collaboration with Finance: Working closely with the finance team to reconcile gift income and manage Gift Aid claims.

This role offers the opportunity to work in a supportive, mission-driven environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise for a worthy cause, I’d love to hear from you.

To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill on or call on 020 7820 7303.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the Help Chapter

The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.

About the role

As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.

This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.

You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.

You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.

You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.

Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.

 What might a day in the life look like? 

• Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
• To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
• Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
• Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
• Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
• To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
• A monthly compliance tracker to be shared internally so we know our key areas of focus.
• Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
• To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
• To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
• To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
• To catch up with your Chapter and offer valuable insights and support.

Who are you?  

· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment 

· You have a can-do attitude and are focused on achieving outcomes 

· You’re happy to share your thoughts, skills, knowledge, and experience 

· You have an open mindset and embrace new concepts and ideas 

· You’re a natural collaborator 

· You’re adaptable within a changeable environment 

· You thrive in an agile product design and delivery environment 

What will be in your toolkit? 

· Strong digital skills and a sound understanding of agile values and principles 

· A commitment to the organisation’s culture 

· Comfortable with ambiguity 

· Bravery, courage and an appetite for risk taking 

· An exclusive focus on customers 

· An enthusiasm for giving and receiving continual feedback 

Disclosure check

This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.

Our expectations

We expect all staff to:

· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.

· take responsibility for promoting and safeguarding the welfare of children and young people.

· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.

The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment.