Data Jobs

Location:  Remote with regular travel

Our office is based in Downton and that’s where our monthly Executive Team meetings are held. The charity’s board meetings are typically held in London, so applicants are likely to be living in the south of England. We are a remote working charity, and colleagues in the Services Directorate are based in geographies right across the UK – our Service Director will need to be able to travel to stay connected with our work and responsive to external commitments.

About us

At Help for Heroes, we believe those who serve our country deserve support to live well after service. Every day, men and women leave their careers in the Armed Forces because they are wounded, injured or sick; their lives changed forever. We help them, and their families, to recover and live well after service.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

About you

You’re an energetic, highly motivated and compassionate professional focussed on making a definable and durable difference to those in the Armed Forces community who are facing challenges after service. You’ll have expertise in creating, leading and managing programmes of high-quality support which delivers impact. You’ll nurture a culture of excellence, innovation and continuous improvement – and you’ll have all the skills to implement creative programmes which inspire funders and deliver in the most efficient and effective way for those we support. You’ll be a skilled communicator, adept at building collaborative relationships with internal and external stakeholders and advocating for the needs of our veterans and their loved ones.

About the role

We are seeking a dynamic leader to provide strategic and operational leadership for our charity, ensuring high standards of governance and, where appropriate, clinical and care excellence. The role involves increasing the impact and reach of our services through co-creation and development of our services and building strategic partnerships and relationships. As a key member of the Executive Team, you will act as an advocate on behalf of our beneficiaries; internally shaping the charity’s work, and externally working to influence others and increase our visibility.

For more details about this role, the application process and key dates please refer to attached role overview document.

The Actors’ Benevolent Fund supports professional actors and stage managers in times of need, and in 2023 we spent over £2.1M on charitable support. Our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community, helping many more people and expanding the range of support to result in meaningful and sustainable change. It is an exciting time to be joining the charity, with a new Board of Trustees and the opportunity to make a real difference to a community dedicated to bringing so much meaning and inspiration to others.

This Grants and Services Officer post will be key to supporting the charity to achieve those ambitions. You will work directly with our beneficiaries to deliver support, including grantmaking and developing support networks for individuals through signposting and cross-agency working. Alongside this, you will lead on the development of digital tools and resources for our community, contribute to research and evaluation projects to inform that development, and develop referral routes and relationships with other organisations.

We are looking for someone with experience of grantmaking, knowledge of the state benefits system and able to develop support packages for clients which are responsive to individual needs. Activities also include service design, development and project management. Working as part of a small, friendly team you will need to be able to take an adaptable approach to manage competing priorities. You will have excellent interpersonal skills, with the ability to build professional relationships with clients, and work collaboratively with colleagues internally and externally.

This role is based at our office in central London, with some flexible working. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.

The application deadline is midnight on Monday 2nd December, and interviews will be held on Wednesday 11th December at our offices in Adam Street, central London.

Individual Giving Special Projects Manager (6–9-month FTC)

We are seeking an Individual Giving Specialist to drive growth and join a dynamic, ambitious team at a leading healthcare charity.

Location: Hybrid/Cambridge
Salary: £45,000 (negotiable)
Hours: Full-time, 37.5 hours per week
Contract: Fixed Term, 6–9 months

About the Opportunity

This role is a unique opportunity for a skilled individual giving specialist to contribute to large-scale fundraising campaigns, paving the way for two groundbreaking hospitals – a state-of-the-art children’s hospital and a pioneering cancer research facility. Situated at Europe’s largest biomedical campus, you’ll work alongside the UK’s leading healthcare and research professionals to help redefine healthcare for the region and beyond.

About you:

As the IG Special Projects Manager, you’ll play a key role in the preparations for the public phases of ambitious, multi-year campaigns. Your work will support fundraising efforts aimed at delivering new healthcare facilities and services that elevate patient care beyond standard NHS funding.

You’ll manage a new face-to-face fundraising campaign, analyse marketing strategies, and collaborate with third-party partners to maximise impact. This hands-on position requires a balance of strategic insight and tactical execution, making it ideal for an experienced fundraising professional with a flair for community engagement and data-driven decision-making.

Key Responsibilities

• Campaign Development: Launch and manage a face-to-face fundraising initiative and a follow-up campaign focused on grateful patients.
• Data & Insights: Drive direct marketing evaluation and insights to refine outreach and engagement strategies.
• Project Oversight: Coordinate with third-party agencies, ensuring they deliver impactful campaigns that elevate income potential.
• Budget & Reporting: Provide budgeting and reporting insights to leadership, including fundraising progress updates.
• Team Collaboration: Support a dedicated team, working together to increase donor engagement and retention.

Essential Skills:

• A proven track record in individual giving and project management of large-scale campaigns.
• Strong analytical skills, with a focus on using data to enhance campaign success.
• Able to work effectively within a team while managing external partnerships.
• Deep commitment to advancing healthcare for patients and communities.

Other roles you may have experience with could include Individual Giving Campaign Manager, Fundraising Campaigns Manager, Donor Engagement Project Manager, Supporter Development Manager, Direct Marketing Fundraising Manager, Individual Giving Strategy Manager, Major Campaigns Fundraising Manager, Community and Individual Giving Lead, Donor Acquisition and Retention Manager, Philanthropy and Giving Project Manager. #INDNFP

Tameside

You have a QCF in Health and Social Care (ideally level 3, or equivalent), a significant understanding of Mental Health Issues and substantial experience of working within a Housing and Social Care environment and the ability to lead by example. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a Specialist Intervention Coach.

Tameside SHS is a mental health, 24 hour supported housing and community-based service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, tenancy support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. Care to join us?

As a Specialist Intervention Coach your challenge will be to monitor, develop and share good practice across staff teams to ensure individuals and teams are better equipped to work with a greater range of challenging support needs.  We’ll also rely on you to provide high quality intensive support using psychotherapeutic intervention and support the staff team in delivering these. Working to deliver the guided intervention model and brief interventions for Waythrough as a requirement of service expectations will be important too. What’s more, when it comes to seeking to maximise a multi-agency approach for complex cases, provide effective leadership in formulating support plans or ensuring data entry to reporting systems is accurate, timely and in line with quality assurance requirements, again we’ll count on you.

You’ll be working closely with a range of professionals to ensure risk assessment, management and safeguarding requirements are effectively planned, assessed responded to and met, so good verbal and written communication skills are essential. You’ll also need a track record of dealing with ‘high risk’ clients and managing resources effectively, as well as experience of carrying out investigations and writing reports and recommendations. Solution focused and outcome driven, you’re great at leading, supervising and motivating staff and delegating work appropriately, have a firm but inclusive, open and encouraging management style and lots of tact and diplomacy. You’re comfortable managing conflicting demands and priorities too and have a flexible attitude to working hours and willingness to participate in on call arrangements.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Dementia Carers Count have an exciting remote opportuinity to deliver timely and efficient fundraising and administrative support as we work to ensure that no dementia carer ever feels isolated, invisible or alone. 

Job Title:   Fundraising & Admin Officer

Reports to:  Public Fundraising Manager 

Contract:   Permanent contract 

Hours:    35 hours/week

Salary:   £30,000 pa

Location:  Remote with some travel to London.

Job purpose  

To deliver timely and efficient fundraising and administrative support, as we work to ensure that no dementia carer ever feels isolated, invisible or alone. 

Key responsibilities   

• Be the first point of contact for supporters, campaigners and others, managing enquiries via post, online and over the phone to ensure everyone has a quality experience.

• Manage processes for fundraising donations.

• Work with teams across the organisation and with carers to produce creative and engaging thank you and stewardship materials.

• Support the fundraising team with prospect research to help identify potential new supporters.

• Draft funder reports, small trust funding applications and fundraising communications.

• Support the administration and delivery of fundraising activities and initiatives.

• Keep up to date with sector developments and best practice in fundraising.

• Support the marketing & communications manager to deliver effective internal communications.

• Support the services team to deal with carer enquiries and casework, administer online groups, and produce reports.

• Support the organisation with general administrative duties as required.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

It's a really exciting time to join Marie Curie as we expand the capacity of the social media team and have a refreshed brand and social strategy. We have a highly ambitious and creative team ready to rise to all the opportunities and challenges Social Media in 2024 brings.

We are looking for a motivated individual with a passion for social media and a creative eye to join our team! It's an opportunity for someone at the beginning of their career to work with a highly motivated and passionate social media team at a National charity.

You will be responsible for:

- Social Media Customer Service. 

- Support Hospice Social Media managers across the UK. 

- Support National Social media team with content creation, campaign planning, influencer management and evaluation. 

- Facebook Donate: support Facebook fundraisers with excellent customer service and manage the data administration.

- Work closely with stakeholders across the organisation, at a national and regional level, to build awareness, capabilities and competencies for the delivery of a fully integrated social strategy.

Key Criteria:

- Passionate about the charity sector.

- A strong team player. 

- An advocate for all things digital, viewed though a technology lense.

- Excellent communication skills - confident in dealing with people at all levels, demonstrating professionalism and diplomacy.

- Ability to work on own initiative.

- Demonstrable experience of developing and maintaining relationships.

Application & Interview Process

As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

Close date for applications: 8th December 2024. We encourage early applications as we will be conducting screenings in advance of the deadline.

Salary: £25,600-£28,444 per annum pro rata

Contract:  Permanent, part time 14 hours per week

Based:  This role is predominantly home-based and can be based anywhere within the UK. You will be expected to travel to our sites across the UK occasionally. For those within commutable distance to London, you will have the option of working flexibly between home and in our modern open plan offices in Embassy Gardens (1 day per week in office).

Benefits you'll LOVE:

- Flexible working. We're happy to discuss flexible working at the interview stage.

- 25 days annual leave (exclusive of Bank Holidays)

- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

- Loan schemes for bikes; computers and season tickets

- Continuous professional development opportunities.

- Industry-leading training programmes

- Wellbeing and Employee Assistance Programmes

- Enhanced bereavement, family friendly and sickness benefits

- Access to Blue Light Card membership

- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to [email protected]

Goodman Masson are delighted to have partnered with Ambition Institute, who are currently recruiting for a new People Director.

At Ambition, their vision is an education system where every child can thrive, no matter what their background. They do this by supporting teachers at every stage of their careers through evidence-based professional development.

You will have 3 direct reports, Head of HR, Associate Director of Professional Development, and an internal communications manager. Reporting to the COO, your primary responsibility of will setting the strategic vision for the organisation. With much of the operational responsibilities being handled by the Head of HR, you will be tasked with developing and implementing a professional development strategy that delivers for Ambition. Here, you will be working closely with the CEO, the Executive Committee (ExCo) and the Board of Trustees and so experience of working at this level is key.

Your responsibilities and objectives will be:

• Strategic Leadership
  Lead HR and professional development strategy, fostering DEI and operational excellence, while ensuring high-quality professional services aligned with organisational values and priorities.

• Leadership and Governance
  Provide values-based leadership, supporting organisational effectiveness, accountability, and inclusion, with regular reporting to trustees and executive teams to drive mission-aligned outcomes.

• Organisational Capability
  Advise on people challenges, manage organisational change sensitively, and support complex areas like succession planning to ensure sustainability and growth.

• Employee Engagement
  Enhance employee engagement, culture, and retention, positioning Ambition as an employer of choice, while leading and developing a high-performing HR team.

• Communication and Collaboration
  Promote teamwork and partnership through effective communication and relationship-building, ensuring organisation-wide alignment with people-focused initiatives.

• Data-Driven Insights
  Utilise performance metrics and people data to inform strategic decisions, driving measurable improvements and impactful organisational practices.

Essential Experience:

• Proven success in strategic people and culture leadership roles, working with board level on issues like pay, recruitment, development, DEI, and employment law.

• Strong ability to build collaborative relationships at all levels, leveraging listening, influencing, and coaching skills to engage diverse stakeholders effectively.

• Experienced in leading specialist teams and managing third-party suppliers, ensuring high-quality, cost-effective service delivery.

• Skilled in managing operational priorities, navigating complexity, overseeing budgets, and analysing data to support strategic decisions.

• Excellent communication skills, a collegiate approach to solutions, commitment to evidence-based practices, and effective representation of the organisation.

Desirable:

• Understanding of the English education system.

Salary is £80,000 + Excellent Benefits including generous employer pension contribution of 11%.

London based (near King's Cross) with hybrid and extremely flexible working on offer with presence in the office being once a week.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a case study officer to join our talented and ambitious press, PR and celebrity team.

The successful candidate will support all elements of the charity’s case study function including recruiting and engaging new individuals with the charity who are willing to share their personal experiences of breast cancer to support our work and managing and nurturing key relationships day-to-day so they have the best possible experience when supporting the charity.  

A key element of the role will be supporting colleagues in the press, PR and celebrity team to identify and seize opportunities for case studies to share their experiences to raise awareness of breast cancer, Breast Cancer Now and how we’re here for anyone affected by this devastating disease.  

You’ll will work with teams across the organisation to support them in sharing the voices of people affected by breast cancer through their work. Liaising closely with colleagues to understand where case study support is required, you’ll identify the people who, through sharing their personal experiences, can best support activities to deliver on charity objectives. Key to this will be gathering the relevant insight and identifying ways we can engage case studies with our work in a way that’s mutually beneficial.

About you

You’ll have a good understanding of issues impacting people affected by breast cancer. With this you’ll have an awareness of, sensitivity to and ability to adapt to their changing needs and circumstances and how this might impact their ability or wish to support the charity’s work.  

When engaging individuals with sharing their story to support us, you’ll approach this work with professionalism, sensitivity and care at all times, being sure to identify opportunities bring about mutual benefit for both parties.

Handling sensitive information appropriately at all times is key to this role, and requires you to have a knowledge of GDPR regulations and a commitment to[VS3]  following Breast Cancer Now’s compliance and confidentiality regulations. You’ll also be proficient in using CRM tools to store and record interactions and sensitive data relating to supporters.

A strong verbal and written communicator with high levels of organisation, you’ll be prompt in responding to supporters and colleagues appropriately and with clear and accurate information. You will also be a quick learner and work well as part of a fast-paced press, PR and celebrity team.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9am on Tuesday 26 November 2024

Interview date: Week commencing 2 December 2024

Senior Finance Administrator

We have an exciting opportunity for an experienced Finance Administrator to join a dynamic and supportive team. 

The role offers hybrid and flexible working and part-time hours.

Position: Senior Finance Administrator

Location: Remote 

Hours: Part-time working, 16 hours per week with the option to work up to 22.5 hours

Salary: £28,626 - £34,544 pro-rata (plus London weighting if applicable)

Benefits: 22 days annual leave plus Bank Holidays (pro rata), day off for your birthday, 5% pension contribution

Contract: Permanent

Closing Date: 16th December 2024. Interviews will be held on a rolling basis, so early application is encouraged as we reserve the right to close the advert early

The Role

The Senior Finance Administrator is essential to the financial operations of the organisation and is responsible for preparing and sending accurate invoices, managing AR/AP, preparing budgets and reports, improving internal processes and handling finance-related enquiries.

Working closely with the staff team and board, the Senior Finance Administrator provides business support, while ensuring that all financial processes align with the co-operative’s values and strategic goals.

Main duties include:

• Ensure the effective day-to-day running for financial operations in line with processes and procedures

• Regularly review finance systems and processes, recommending and implementing improvements to enhance efficiency and data accuracy.

• Use CRM and accounting software (Xero) to ensure accuracy of data to manage financial data and information.

• Create financial reports and support business development.

• Create and check invoices for accounts payable and receivable, ensuring accuracy and timeliness, and cash flow.

• Set up new suppliers and maintain strong relationships with purchasers, manage contract renewals, ensuring all contracts are up-to-date and compliant.

• Support payroll and expense claims

• Handle finance-related enquiries, providing accurate and timely responses.

The position is grounded in the co-operative’s ethos, ensuring financial processes align with the organisation’s values and strategic objectives. The co-operative is co-run and co-owned by its members, who are Deaf people and communication professionals. As an employee, you can become a worker member and have a say in how the business is run. 

About You

You will have demonstrable experience of working in a finance administration role with an excellent understanding of financial principles and practices. 

You will also have experience of:

• Using Microsoft Office, in particular Excel including formulae and data analysis

• Using Xero

• Dealing with income

• Using a sales CRM database

Join the team and contribute to a meaningful and impactful mission while developing your career in a supportive and inclusive environment. 

To fulfil the role, you must have the right to work in the U.K. 

About the Organisation

The co-operative develops ethical tech to support the provision of British Sign Language (BSL) Interpreters and other communication professionals. The organisation values diversity and promotes equality and encourages and welcomes applications from all sections of society and are keen to receive applications from members of the Deaf community. We are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. 

You may also have experience in areas such as Administrator, Admin, Administration, Finance Administrator, Finance Officer, Finance Coordinator, Finance Support Administrator, Finance Lead, Senior Finance Administrator. #INDNFP

Please note NFP People are advertising this role on behalf of our client.       

We're looking for a Product Marketing Lead to cover for a period of maternity leave (anticipated to be for twelve months) and manage and effectively prioritise the work of Product Marketing Managers (and their teams) across squads to drive growth and engagement of all Oak products.

You would be part of an innovative organisation working to support teachers and improve pupils’ access to quality education.

WE RESERVE THE RIGHT TO CLOSE THE ROLE EARLY

Role responsibilities

• Manage and effectively prioritise the work of Product Marketing Managers (and their teams) across squads to drive growth and engagement of all Oak products
• Work closely with the Senior Digital Marketing Planner, data and research colleagues to identify and prioritise marketing and in-product initiatives and develop central messaging and positioning for priority segments
• Lead and oversee the planning, delivery and evaluation of product marketing campaigns to support the delivery of OKRs.
• Maintain specialist expertise in product marketing and be an authority across Oak (and more widely across the sector if required)

Knowledge, skills and experience

• 5+ years experience in product marketing management.
• Proven success in collecting, analysing and using qualitative and quantitative data to inform continuous improvement.
• Extensive knowledge of supporting a product’s users and driving growth.
• Experience of recruiting, developing and managing a high performing team

We’re actively looking for candidates from diverse backgrounds to work with us to shape Oak’s future. Apply for this role through Applied, a hiring platform we use that’s designed to remove bias from the recruitment process and create a fair experience for everyone.

We offer flexible working where you can base yourself at home or in a co-working office of your choice; whichever works best for you. We work a 36-hour a week and most colleagues finish early on a Friday or take every other Friday back to ensure they keep a healthy work-life balance. We believe in continually getting better as an organisation and as individuals and so there are plenty of opportunities for growth and a generous Learning and Development policy. Our team is supported with generous maternity, paternity and adoption leave so that their families get a fantastic start.

Programme Officer

Level Water is a national charity providing opportunities for young disabled people to learn to swim. Our mission is to work in partnership with national and regional organisations to deliver affordable, adapted, high-quality swimming lessons and start a lifelong love of swimming. We are seeking a passionate and experienced Programme Officer to join our dynamic team and drive the continuous growth of our projects by recruiting more sites & swimmers.

Job Summary: The Programme Officer will be responsible for managing the onboarding process of new sites, ensuring they meet our standards, and coordinating the referral of young people and families into our swimming programme.

This role requires excellent organisational and administration skills, strong communication abilities, and a passion for promoting swimming as a lifelong habit.

Key Responsibilities

1. Site Onboarding:

● Manage the onboarding process for new swimming lesson sites, including liaising with site managers and staff.

● Ensure that new sites meet all necessary standards and requirements for delivering high-quality swimming lessons.

● Work with the Training & Development manager to provide training and support to the new site.

● Manage and maintain the new site pipeline, engaging with new sites as required.

1. Site Management:

● Develop relationships with existing sites to ensure further opportunities & growth

● Ensure all sites are invoicing correctly monthly

● Input all invoices into finance tracker

● Ensure sites meet their partnership obligations to book swimmers

1. Referral Coordination:

● Develop and manage the referral system to identify and refer young people and families to appropriate swimming lessons.

● Work closely with community organisations, schools, and other partners to generate referrals.

● Maintain accurate records of referrals and ensure timely communication with referred families.

● Keep the database updated and accurate with referrals, swimmer and application information.

1. Community Engagement:

● Build and maintain strong relationships with community partners to promote our swimming programs.

1. Administrative Duties:

● Maintain detailed records of site onboarding processes, referrals, and communications.

● Prepare and present reports on onboarding and referral activities to senior management.

● Assist with other administrative tasks as needed to support the smooth operation of the swimming programs.

1. Customer Service:

● Serve as the main point of contact for families and young people referred to our programs, providing them with information and support.

● Address any concerns or issues that arise during the onboarding or referral process in a timely and professional manner.

1. Training and Development coordination and support

● Support the Training & Excellence manager to book training for new and existing sites.

Skills and Experience

● Strong communication skills: Able to respond professionally and empathetically to parent and pool inquiries via phone, email, or in person.

● Exceptional organisational abilities: Capable of managing multiple tasks and prioritising workload effectively.

● Attention to detail: Proven ability to handle data entry, document preparation, and record-keeping with a high degree of accuracy.

● Problem-solving skills: Adept at addressing parent concerns and resolving issues efficiently by sourcing the right information from the right stakeholders.

● Technical proficiency: Familiar with Microsoft Excel, and other administrative tools.

● Team collaboration: Able to work effectively within a team environment while maintaining individual responsibilities

● Self-motivation: Demonstrates a strong personal drive to achieve goals and deliver results independently.

Role Title: Temporary Operations Manager (Maternity Cover)
Salary: £41,463.70 FTE per year (pro-rata to 4 days per week)
Contract length: 12 months (fixed term) March 2025 to March 2026
Location: Hoxton, London UK

Deadline for applications: Sunday 19th January 2025
Shortlisting / Interviews: second half of January 2025
Start Date: March 2025

Counterpoints Arts is a leading national organisation working at the intersection of arts, migration and social change. For 12 years, Counterpoints Arts has been at the vanguard of cultural commissioning and practice, supporting and producing the arts by and about migrants and refugees, ensuring that their contributions are recognized and welcomed within British arts, history and culture.

The range of Counterpoints Arts’ work has grown considerably since it was founded in 2012 and we are now seeking someone to lead on Operations Management whilst our current Operations Manager is on maternity leave. This role is key to ensuring the smooth running of our charity’s operations, including overseeing day-to-day administrative, financial, and HR functions. The successful candidate will be highly organised, proactive, and have a strong background in charity operations or a similar role within the nonprofit sector. We are particularly interested in recruiting someone whose values align with the charity's mission and overall team culture.

Counterpoints Arts aims to attract and retain talented people from all backgrounds to its team. We particularly welcome applications from those who have been historically excluded from the cultural sector, including people with lived experience of displacement, people of colour and other ethnic global majoraties, people who identify as LGBTQ+, disabled people and people from a working class background.

Other details:

• Good employee benefits, including flexible working, access to an EAP programme, individual wellbeing budget, 28 days leave including bank holidays (pro-rata) and a dedicated training budget

Responsibilities:

Overall, the role involves ensuring smooth daily operations and charity compliance, managing office administration, supporting team productivity and wellbeing, and liaising with external stakeholders and suppliers.

Finance and Fundraising:

• Ensure financial compliance and oversee bookkeeping, invoicing, and grant payments.

• Support budgeting, financial reporting, and planning with the Director.

• Monitor charity management accounts, project income, and expenditure.

• Manage year-end accounts, filing with the Charity Commission, and Company House.

• Write funding applications and reports, maintain funder relationships, and ensure grant reporting deadlines are met.

• Ensure provisional figures are submitted to various funders and entities

• Write narrative report to go alongside financial report for year end accounts

Board and Senior Management Team:

• Support the Director in preparing Board papers

• Support SMT meetings and assist the Board with reminders and actions

• Update the Risk Register every 6 months according to updates agreed at Board meetings

​HR and Policy:

• Lead on HR activities, annual leave, TOIL, pensions, and contract administration.

• Oversee payroll, recruitment, staff wellbeing, and compliance with employment law.

• Manage temporary staff and freelancers, and update HR policies as needed.

• Lead on the annual team training programme and supporting team with individual

  training ambitions

• Support all staff with wellbeing needs and help address issues with individual wellbeing.

• Organise team training, away days, and foster a positive team culture.

• Ensure staff adherence to policies (e.g., annual leave, sickness, TOIL) and promote

  inclusive work practices.

• Support with Risk Assessments and Safeguarding assessments and help respond to safeguarding concerns or incidents

• Support with Activity Planning

• Support with any placements/internships

• Organise annual DBS checks for all staff

IT:

• Manage all IT systems used by the team of staff and freelancers, including Slack and Google Workspace.

• Oversee CA website management including updates and resolving issues as needed with the web developers

• Communicate any server or IT issues promptly with the team

• Encourage best practice for cyber security to all team members and work with staff to resolve any cyber security issues that arise Compliance and Governance:

• Ensure legal and regulatory compliance, including Charity Law, Data Protection, Health & Safety and Employment Law, and support implementation of relevant policy with the Board and Senior Management Team.

Office Management:

• Manage office logistics, filing, GDPR compliance, and health and safety.

• Ensure safeguarding protocols are in place, reporting issues to the landlord/Building Manager as needed

• Manage insurance renewal and any issues with insurance throughout the year, including

  additional insurance premiums / cover and any claims

Required Experience:

• Proven experience in an operations or administrative management role within a charity, arts, or non-profit organisation.

• Strong financial literacy and experience managing budgets.

• Excellent attention to detail: Highly organised with a focus on accuracy, best practice and compliance.

• Knowledge of HR processes, including recruitment, payroll, and fostering positive work culture

• Ability to handle sensitive and confidential staff and organisational information

• Excellent organisational and project/task management skills.

• Strong written and verbal communication skills.

• Highly literate in IT: experienced with Word, Excel, Google Workspace, Slack, and other organisational software.

• Proactive and adaptable: able to take initiative, prioritise tasks, and adapt quickly to changing circumstances.

• Collaborative with excellent interpersonal skills, capable of working with a range of colleagues, stakeholders, suppliers and partners across the sector.

• Passionate about organisational planning and supporting teams to operate at their best.

Desirable Experience includes:

• Lived experience of displacement

• An interest in/passion for arts and migration

Values and Beliefs underpinning our work

Our work is organised around a set of core values and beliefs that guide our work and inform our decisions.

Our working culture, created through the interactions of our staff, volunteers, trustees, artists, partners and wider network, is based around the principles of mutual respect, collaboration, trust, care, generosity, transparency, accountability and deep commitment to our work.

We are dedicated to ensuring fairness and equity for all staff, regardless of their position, gender, age, race, religion, or background.

How To Apply

Please note that applicants must have a current legal right to work in the UK (this job does not qualify for the UK Skilled Worker Visa).

Please send the following documents to us by email with ‘Operations Manager (maternity cover)’ as the subject, by Sunday 19th January 2025:

• An up-to-date, comprehensive CV

• Covering letter (max one page) outlining how you meet the role and person specification criteria

• A completed Equality Diversity Form. Please download, complete and attach to your application form.

  We encourage applicants to apply even if you don’t feel like you meet every criteria, and please contact us if you have any questions or would like to arrange an informal chat about the role.

  We will review all applications and hold interviews in the second half of January 2025 with the successful candidate starting in March 2025.

Location: Hybrid working part London Office (Islington, London) part home working or flexible location home working. Travel across the United Kingdom will be required.

Salary: £35,575 per annum for London based or £33,150 for home based 
Hours: 35 hours per week 

Closing date: Tuesday, 3 December 2024 at 10.00am 

Interview date: Wednesday, 11 December 2024 

This is a full-time permanent position. 

Who we are looking for 

As Community Content and Information Lead you will be joining Breakthrough T1D, as part of our Community Engagement team. This role will work at the heart of a passionate team who deliver information and support to people affected by type 1 diabetes (T1D) to live well with the knowledge, skills and confidence to manage T1D at all ages and stages, championing community voice at every stage. 

You will be an enthusiastic person with an eye for detail with the ability to plan, manage and deliver our community-based content and information, using expertise and knowledge of new developments. This is an exciting time to join the team with ambitious plans to refresh, review and update many of our resources. 

You will be an experienced information content professional, you may have worked for charities before in similar roles. You will be driven by insight, community feedback and unmet needs with the ability to be agile to adopt new approaches. 

Experience required 

Producing content and copy for multiple communications channels 

• Championing and ensuring lived experience insights drive new/updates to information and content which are rooted in community needs representing the diversity of the community 

• Immersing yourself within a beneficiary community 

• Building, managing and cultivating relationships with healthcare professionals, support groups and or other relevant organisations 

• Offering insightful guidance on developments and wider contextual work guided by external audiences and unmet needs 

• Representing an organisation through networking or exhibiting at conferences, community events and other similar functions 

• Experience of working with budgets 

• Working within a community and building relationships with volunteers, new and existing supporters and stakeholders 

• Demonstrating excellent communication and interpersonal skill 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Position Summary
The Philharmonia Orchestra is seeking to appoint a Social Media and Content Manager towork with the Marketing team to promote all aspects of the offer – someone who is passionate about social media and is excited to be an innovator in the sector.

The newly created role will be focused on developing and implementing a new social and content strategy, with strands of activity that focus on growing and engaging audiences, raising the profile of the Orchestra on a global scale and maximising income. The successful candidate will be responsible for the management and optimisation of all our social channels, as well as content development and capture. Importantly, the candidate will work closely with the Marketing and Concerts teams to ensure our social channels are full of rich and engaging content, and a central part of the marketing mix. They will need to be confident in developing relationships pan- organisation, as they will work closely with a core group of staff and players to expand the capture and development of content.

Key Responsibilities
Strategic Planning:

• With the Marketing team and any external research/audience agencies, develop an annual content and social strategy and planner, which serves all areas of the business and campaigns
• Develop a brand personality appropriate to each channel, which builds on the Philharmonia core brand mission and values
• Develop a strategy for paid social activity and digital advertising
• Look at the introduction of more social channels, where appropriate
• Using various analytics tools, and tied to the wider organisational data strategy, develop reports for circulation on a regular basis, which show growth in audience numbers and engagement

Project Management:

• Schedule and optimise social channels (organic), ensuring there is a variety of content with a consistent TOV and brand, which delivers audience engagement, growth, and diversification
• Schedule and optimise paid social and digital advertising to maximise best performing channels
• Work with Managers to support with SEO and website navigation, as part of the whole customer journey
• With the Managers and an external agency, support with optimisation of the Google Grant account
• Analyse the effectiveness of all social and content and implement any optimisations and learnings
• Attend concerts and activities where relevant and part of the strategy, in order to capture imagery, stories and footage
• Coordinate with the stage management and concerts teams to ensure that information is shared well in advance and opportunities are maximised
• Work with partner venues and organisations to promote the work we do as engagements and on tour, in support of both parties’ strategies
• Work with the Data and Insight Manager to improve data capture, monitoring and understanding

Leadership and Management:

• With the Director of Marketing & Comms, work to engage the whole Orchestra in the production of content
• Work with a core group of players and staff to build confidence in the creation of content and capture, building a strong in-house team

Managerial Responsibilities:

• Attend workshops/conferences/seminars to be on the front foot of social media and content development – share learnings with the team and other stakeholders
• Be a brand guardian for the Philharmonia identity, working with the Director of Marketing & Comms to evolve and optimise branding across online channels and beyond
• Work with Director of Marketing & Comms on new online projects that may arise, as part of the programme and business development

Skills and Qualifications
Essential:

• Minimum three years’ experience in a relevant role
• A champion for social media and content development
• Knowledge of all social platforms, Google Analytics and other reporting tools
• Passion and interest for music and the arts, with a good understanding of orchestras
• Some experience in photography/videography (does not need to be an academic qualification
• Excellent communication skills (both verbal and written), with the ability to communicate convincingly to a diverse range of people
• Excellent interpersonal and social skills, with the ability to create strong relationships with a range of stakeholders and colleagues
• Ability to work successfully as part of a team as well as to use own initiative
• Ability to prioritise a mixed workload and to work to tight deadlines
• Willingness to have a hands-on attitude
• Willingness to work unsocial hours, including evenings and weekends both within London and the rest of the UK (occasionally internationally)

Desirable:

• Experience of working with a similar arts organisation
• Experience of working with musicians or other creative artists