Customer Support Jobs

Job Title: Volunteer Program Manager
Location: Remote - Geographic area: UK, English speaking
Reports To: Founder / CEO
Salary: 28K
Job Type: Full-time (Flexible Hours)
Closing Date: 30.07.2024

About Us:
Since 2006, ROLDA has dedicated itself to aiding vulnerable stray animals in Romania, one of Europe s poorer nations. Our mission includes rescue, rehabilitation, sheltering, sterilisation, and education. Our EU-standard shelters, inspired by British designs, can house up to 700 stray dogs, providing them with complete veterinary care and preparation for rehoming.
We have supported over 48,000 animals and built two dog shelters and one for disabled and senior cats. Additionally, we offer small grants to six other charities in Romania and over 40 shelters in Ukraine. We primarily rehome animals in Switzerland, Sweden, and the UK. By addressing the root causes of animal homelessness through neutering programmes and educational initiatives, we have significantly reduced overpopulation, helping over 40,000 cats and dogs in Romania and Ukraine.

Job Overview:
As the Volunteer Program Manager, you will play a pivotal role in shaping the growth and impact of ROLDA through volunteer engagement. This is a remote position that requires strategic thinking, people management skills, and a commitment to achieving our charity’s objectives.

Key Responsibilities:
Volunteer Recruitment and Management:

• Recruit, train, and oversee volunteers to support ROLDA’s various programs and initiatives.
• Develop and maintain a volunteer database using CRM systems to track volunteer activities and engagements.
• Foster a positive and collaborative work environment, building strong relationships with volunteers and stakeholders.
• Provide leadership and necessary resources for successful completion of volunteer initiatives.

Community Awareness and Fundraising:
 Promote community awareness about ROLDA’s mission and activities through public relations and public speaking engagements.
 Organise fundraising activities and events to support ROLDA’s financial goals.
 Collaborate with the Fundraising Manager to support income generation growth.

Operational Support:

•  Maintain effective communication with the UK and international team of ROLDA and its partners, collaborators.
• Assist in developing and implementing operational policies and procedures.
• Ensure compliance with legal and regulatory requirements related to volunteer management and charitable activities.

Abilities and Competencies:
 Experience in managing and maintaining CRM data.
 The ability to be self-motivated with a high level of self-discipline and motivation.
 Clear and concise communication skills.
 Experience in public relations and public speaking.
 Proficient in using digital tools and platforms for virtual collaboration and project management.
 Effective organisation and time management skills.
 Excellent skills in building and maintaining relationships, even in a virtual environment.
 The capacity to work independently and make decisions without constant supervision in a remote setting.
 Passionate about the work of ROLDA with a commitment to animal welfare.

Experience Required:

•  Proven experience in volunteer recruitment and management.
•  Demonstrated success in organising fundraising activities.
•  Strong public speaking and public relations experience.
•  Excellent communication and interpersonal skills.
•  Knowledge of legal and regulatory requirements related to volunteer management in the UK.

Benefits:
 We offer flexible work hours and the option to work remotely to support your work-life balance.
 Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.
 Take on this leadership role and gain valuable experience and career growth opportunities.
 Be part of a diverse and inclusive team that values and respects all members.

How to Apply:
Please submit your CV and a cover letter outlining your relevant experience.
ROLDA is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We are looking for a talented and creative Graphic Designer to join the Marketing and Digital team at the Royal College of Radiologists, a medical charity. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs.

Sitting in a diverse team of creatives the Graphic Designer will lead on the ongoing development of the RCR’s visual identity to engage our key audiences.  You will have the unique opportunity to use your design expertise and creative flair to manage and execute design briefs, manage print production processes and advise colleagues to ensure all projects are designed to support the RCR brand.

If you are a collaborative and passionate graphic design professional looking for their next opportunity where your innovative ideas can make a real impact in an organisation with a meaningful mission, then this may be the role for you.

What you’ll do:

• Provide design expertise and advice for RCR projects, resources and communications as required.
• Lead on the end-to-end management of internal design projects, ensuring that high-quality work is delivered on time and on budget.
• Support the Brand and Creative Officer in the protecting and building the RCR brand.
• Act as the expert on all brand-related design matters.
• Work with Brand and Creative Officer to develop, design and deliver key assets for use on the website, social media and e-communications.

What you’ll need:

• Significant experience if working in either an agency or in-house brand or marketing team.
• Proven experience in project management within a creative environment.
• Demonstrable experience of creating artwork for print and digital formats.
• Proficient knowledge of Adobe suite products.
• Experience of preparing layouts, formatting text to templates, adapting artwork based on client feedback and proofing client amends.
• A keen eye for aesthetics and composition, with a solid understanding of typography, colour theory and visual storytelling.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If you are interested in finding out more about the Graphic Designer role, the RCR and instructions on how to apply please have a read of the candidate pack. 
 

Are you an experienced corporate fundraiser with a proven track record of winning significant partnerships of  high value?

As a Regional Partnership Manager, you'll make a mark on our Corporate Partnerships team, winning and creating exciting new partnerships for the British Heart Foundation (BHF).

In this role, you’ll be an essential member of the Corporate Partnerships Team, playing an integral role in shaping the future of our partnerships, ensuring targets for new business acquisition and subsequent account management are achieved.

Use your skills to help us get closer to a world free from the fear of heart and circulatory diseases.

Working arrangements 

Fixed term until April 2025, covering family leave.

This is a home-based role with some travel (approximately 2-3 trips per month) to meet with partners, prospects, and Community Fundraising teams across Scotland, North and North East of England. In addition, there will be occasional travel to Northern Ireland and Wales. You’ll be reimbursed for all reasonable travel expenses.

As this is a regional role and given the current pipeline of opportunities, we are looking for candidates who live in the North East of England or Scotland.

On occasion, you may also be required to work flexibly to support evening and weekend activity. Where this is the case, you will be compensated for this with time off in lieu.

About you

As our perfect candidate, you bring end-to-end experience of identifying a partnership opportunity, taking the prospect through the sales cycle, and securing the corporate partnership. You have demonstrable experience in thinking commercially and winning high value opportunities. 

With excellent communication, networking, influencing, and relationship building skills, you have proven experience of working with others to secure significant bids, sharing skills and experiences with those around you.

A results-oriented go-getter, you are always willing to pick up the phone and reach out to cold prospects and have a demonstrable track record of building and writing partnership proposals and delivering presentations to board-level decision makers.

Integral to coming into this role is your experience in winning new business, whether it’s from working for a charity in corporate partnerships or in the private sector in a sales role.   

A strategic thinker, you’ll be brimming with innovative and creative ways to win new business. You'll also be confident in presenting to internal and external stakeholders at all levels and have experience of developing CRM/product promotion and sponsorship partnerships.

You can work under your own initiative from a home base while still contributing positively to the regional teams.

It is desirable (although not essential) for you to have a full UK driving licence and access to a car. 

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
 
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Interview process

Please note interviews may be held over Microsoft Teams or in person.

#E1

Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families. We deliver projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face. We are passionate about the work we do and need equally committed members on our team to help us achieve those goals.

ABOUT US

At Spurgeons, our Partnership and Development team isn't just about achieving goals; we're about doing it with flair, creativity, and a touch of innovation! Comprising fundraising and partnership development experts who are as dynamic as they are innovative, our team thrives on pushing boundaries and thinking outside the box to drive positive change. We're not your average team – we're a vibrant and energetic bunch who love what we do. From team-building activities to celebrating successes, we believe in fostering a positive and supportive environment where everyone feels valued and inspired to do their best work.

ABOUT THE ROLE

Embark on a meaningful journey with Spurgeons as our Research and Stewardship Lead, where you'll be instrumental in shaping our fundraising landscape and fostering profound connections with our supporters, ultimately transforming the lives of children, young people, and families. In this pivotal position, you'll dive deep into the world of philanthropy, meticulously researching potential donors, grant opportunities, and strategic partnerships. Through your keen insights and strategic acumen, you'll unearth invaluable opportunities that drive our fundraising efforts forward, enabling us to extend our reach and impact. But your impact won't stop there. You'll also champion the art of supporter engagement, crafting bespoke experiences that resonate deeply with each individual who interacts with Spurgeons. By nurturing these relationships with care and dedication, you'll ensure that every supporter feels valued, understood, and inspired to join us in our mission. Together, we'll forge a path towards a brighter future for those we serve, guided by our shared commitment to compassion, integrity, and unwavering dedication. Join us in making a tangible difference and building a community of support that transcends boundaries and transforms lives.

ABOUT YOU

Join us at Spurgeons as a Research and Stewardship Lead, where your extensive background in supporter engagement and relationship management will shine. With a proven track record in designing and executing successful supporter engagement strategies, your expertise will be crucial in crafting impactful campaigns. Leveraging your proficiency in CRM systems and Excel, you'll analyse data with precision, driving informed decisions to enhance supporter experiences. Your proactive approach to problem-solving and innovative thinking will fuel our efforts to innovate and adapt in a dynamic environment. With excellent communication skills and a strategic mindset, you'll collaborate effectively with cross-functional teams, ensuring alignment and maximising impact. Your dedication to quality and results, coupled with a continuous learning mindset, will drive excellence in everything you do. Your experience in the charity sector and previous fundraising team roles will provide valuable insights into our work, while your strong understanding of data compliance and Office 365 integration will ensure efficient operations. As a conscientious and ambitious professional, you'll thrive in a fast-paced environment, embracing challenges and seizing opportunities for growth.

Join us in our mission to support vulnerable children, young people, and families, and make a meaningful impact every day.

BENEFITS

• Continuous professional development
• Regular support through supervision, appraisal & well-being initiatives
• In house learning platform
• Generous pension scheme
• Employee Assistance Programme
• Healthcare cash plan
• Charity discount scheme

Closing date: 14/07/2024

Shortlisting date: 15/07/2024

Interview date: 29/07/2024

 We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure. 

Spurgeons aim to be a Living Wage Employer. 

We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.

To support our ongoing work, we are looking to appoint a capable and enthusiastic team member to support the implementation of our Serving our Communities work. This ministry has developed out of a desire to help Emmanuel Church find ways to serve our communities, particularly those who are poor, disadvantaged or have little access to statutory support.

The following ministries are currently overseen by our Serving our Communities Deacon:

CAP

• Life Skills and follow-on group
• Befrienders for those in debt

Ukrainian Refugee Support

• Practical support for Ukrainians living in Oxfordshire

ASIOX

• Befrienders
• Practical help for survivors of exploitation

Cross Cultural Communities

• Chat Café for vulnerable migrants
• Welcome Churches - welcome and discipleship for asylum seekers

We are looking for an individual who has deep compassion for the poor and a passion for social justice, who can help us develop these ministries and look for other opportunities to expand this work. Our aim is to respond to the clear call of scripture and ministry of Jesus to attend to the needs of the poor and the oppressed.We want to find ways to help build a safety net for individuals who are vulnerable to being mistreated and exploited.We also want to create clear pathways to help these individuals find faith and a place in local church community.

This is a new role, working 2.5 days per week on a fixed 1 year contract, with the possibility of extension subject to future funding.

ID: 1223 Facilities Manager Central, Facilities Department
Salary: Starting at £36,477 FTE per annum to £40,699 FTE per annum
Grade 4 point 29-33 - pro-rata for part-time hours
Location: Ideally based in Hertfordshire, Buckinghamshire, Bedfordshire, Cambridgeshire, Essex or Greater London (north) with the ability to travel within this region.
Hours: Full-time (37 hours per week) or open to part-time (22 hours per week)

We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the period 3-9 months after the role begins, travel to an office base in the above listed regions will be required 2-3 times per week. Before and after this period of time, we are open to this role being home-based or hybrid working. This will be discussed in more detail with the successful applicant.

Contract: Permanent

Family Action & the Role’s Impact:

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

The Facilities department manages all Assets and Estates that Family Action own or lease across the whole organisation, overseeing all the 165 services across England, addressing all issues with hardware, networks and buildings.

Are you an innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? Are you a motivated and passionate Facilities Manager? If so, we want to hear from you!

Reporting to the Head of Facilities, the successful post holder will be responsible for the management of Facilities Assets and be responsible for the implementation of Health and Safety and environmental management in Family Action’s Central region (approx. 40 sites). You will also support with our assets across the whole of the charity, including supervising some external contractors. You will be a confident communicator who is able to work under pressure, achieve targets and meet deadlines, and be comfortable working in a small team environment where priorities can change at short notice.

Your skills

You will have a strong track record in delivering Facilities Management and a focus on quality, performance, safety, welfare and management controls. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key internal customers, while developing partnerships that will continue to evolve and effectively meet the needs of the charity and every service user we support.

Main Responsibilities:
•To supervise the performance of external contractors for minor and major project work.
•To monitor the Family Action contracts, including the payment of invoices and budgets.
•Assisting in the procurement of necessary services such as M&E, security and telecoms.
•Collaborate with relevant stakeholders and suppliers through meetings and KPIs.
•Conduct Health and Safety site audits to a schedule across the central region.
•Support project managers with risk assessments and advise regarding their H&S system.
•To work closely with the Head of Facilities to develop corporate services for the region.
•Help develop the Facilities departments’ JWA (SLA) and regional measurables reported.
•Assisting with planning and undertaking major repairs, refurbishment and maintenance.
•Help continue to develop central procurement of services, equipment and goods and negotiating terms in liaison with the Head of Facilities.

Main Requirements (for details check the job description and person specification):
•Member of IWFM to at minimum at Affiliate level (or equivalent).
•Trained to IOSH Managing Safely Level.
•Good working knowledge of standards and legislation as applicable to Facilities Management.
•Broad understanding of Telecommunication systems including VOIP phones, smartphones, and networks.
•Experience of delivering small site relocation projects.
•A friendly, helpful, and welcoming manner as well as excellent written and oral communication skills.
•Ability to deal calmly and efficiently with difficult situations both on the telephone and face to face.
•Willingness and ability to deal with emergencies.
•Experience of setting up and running office systems, maintaining records, and collating statistics.
•Experience with Office 365, One Drive, Outlook, Word, and Excel.
•Ability to organise own work and time, using own initiative and recognise matters that require urgent attention.
•Experience of working within a team providing a service to others.
•A commitment to the aims, objectives and ethos of Family Action including its equal opportunities policy.
•To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
•To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety, and welfare.
•To work flexibly as may be required by the needs of the team and carry out any other reasonable duties as required.

Benefits:
•an annual paid leave of 30 working days plus bank holidays.
•up to 6% matched-pension contributions.
•flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
•enhanced paid sick leave and paid family leave provisions.
•eye care and winter flu jabs vouchers.
•cycle to work scheme.
•investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect

Closing Date : Monday 8th July 2024 at 23:59 (midnight)

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Andrew Millard, Head of Facilities: see Family Action job advert for email address

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

About the role

Sense has a fantastic opportunity for someone to join our Business Development team as our Partnerships Executive. This is a full time, 12 month fixed term, position working 37.5 hours per week. This role will working flexibly between home and our office in King's Cross, London.

This role will play a key part in achieving the Corporate Partnerships strategy, which is at an exciting point as Sense expands its programmes to reach more people who are deafblind or have complex disabilities. Sense is committed to developing our Corporate Partnerships Portfolio and have identified corporate income as a strong growth area for the charity. The successful candidate will be working within the Philanthropy & Partnerships team which consists of philanthropy, trusts and foundations, and statutory funding, contributing over £3m to support programmes across the UK. 

Key Responsibilities

• Lead the initiative to expand Sense’s ‘talks and training’ offerings by establishing and maintaining relationships with EDI (Equality, Diversity, and Inclusion) professionals and leaders of corporate staff networks.
• Assist Partnership Managers in the day-to-day management and nurturing of existing corporate partnerships, ensuring consistent support and service delivery aligns with Sense’s strategic goals.
• Conduct weekly research to identify corporate foundations and charity of the year opportunities, lead the application process, and support partnership managers by strengthening their pipelines.
• Actively participate in team discussions and strategy sessions, contributing to the development and implementation of the corporate partnership strategy.
• Assist in maintaining the CRM system by entering data on partner interactions, ensuring accuracy and completeness of records to support effective relationship management.
• Assist in compiling status reports and updates for the corporate partnerships team, helping track against targets and outcomes.

Key skills and experience

• Familiarity with the principles of account management, including supporting the retention and growth of client or partner relationships.
• Experience assisting with the development of new business pipelines, from initial research to the support stages of deal closure.
• Ability to support negotiations and positively influence outcomes under guidance, contributing to the acquisition of new opportunities for income.
• Comfortable working under senior staff and supporting interactions with senior stakeholders, with the potential to occasionally represent the organization at events or meetings.
• Skilled at building long-term relationships with stakeholders internally and externally
• Excellent presentation skills in order to influence and persuade a wide range of audiences.
• Confident communicator with the ability to match opportunities to objectives.

For a full job description and person specification, please see the link below

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

At Winston’s Wish we have been on a journey over the last few years – since Covid-19 we have transitioned to an online delivery, and we’re not going back.  We are listening to the voices of the bereaved young people that we are here to support and designing services that are right for them. 

We have raised the profile of data in all areas of our organisation and are always looking at ways to achieve ongoing improvements to our ways of working and our outcomes for the children that we are here to serve.

The Database Manager position is an exciting new opportunity to work alongside the Head of Salesforce to develop a solid foundation working with the world’s largest integrated CRM platform, Salesforce.  Winston’s Wish is currently leveraging various Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Non-Profit Success Pack. Additionally, we are investing in Marketing Cloud and AI in the upcoming year as part of our strategic shift towards a 'digital first' approach. 

We’re looking for someone with an ability to use their initiative to get things done, an enthusiasm for quality improvement with a keen eye for detail and someone with compassion and empathy for those affected by bereavement.  Whether you’re already a certified Salesforce Administrator or have lots of experience maintaining Salesforce but are yet to obtain the certification, we’d like to hear from you.  

Join us in this dynamic phase of growth and contribute to our mission of providing meaningful support to those navigating the challenges of loss. 

Main Responsibilities  

What you'll do: 

• You’ll be our 'go-to’ person for Salesforce end users; 
• Support the day-to-day platform administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports & dashboards;
• Working on declarative development utilising Flows, custom objects, workflows, validation rules and security configuration; 
• Support day-to-day user queries; 
• Proactive system maintenance including keeping up with Salesforce releases, features and best practices; 
• Data management to improve Salesforce data quality, implementing rules and automation as needed; 
• Collaborate with Fundraising, Bereavement Services and Marketing & Communications to gather and analyse business requirements and translate into scalable solutions; 
• Provide ongoing user training and create training materials/technical documentation as needed; 
• Communication of any platform changes to end users and stakeholders; 
• Implement and enforce security best practices to protect sensitive data; 
• Ensure compliance with relevant data protection regulations and internal policies; 
• Account manage our outsourced Salesforce & IT partner support companies.

All Staff

• Contribute to the vision and mission of Winston's Wish; whilst embedding the values into your daily work activities. 
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy. 
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).    
• Work to objectives, targets and work plans agreed with your line manager. 
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required. 
• Take an active part in the Quarterly review process and participate in training agreed with your line manager. 
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy. 

Person Specification

If you’re aligned with our values, excited about the opportunity and really good at what you do (even if you don’t tick all the boxes) apply anyway! 

• Certified Salesforce Administrator with at least 1 years’ experience or someone with 1 years’ experience of working in Salesforce at an administrator level (but would like to achieve the Salesforce Administrator Certification); 
• Confident using DataLoader to manage imports and exports of data; 
• Demonstrated experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports; 
• Excellent relationship-building and communication skills and ability to liaise with stakeholders at all levels; 
• A proactive attitude to implementing best practice solutions; 
• Demonstrates enthusiasm towards continued personal/professional development; 
• Hands-on experience with either Service Cloud, Experience Cloud, Sales Cloud, NPSP and/or FormAssembly, don’t worry if you haven’t got experience of all of them; 
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately with colleagues at all levels. 

Additional information, if you are yet to obtain the Salesforce Administrator Certification 

• During the first 6 months, time will be allocated to self-learning/self-development via Salesforce’s Trailhead learning platform and other resources;
• After 6-12 months, Winston’s Wish will support you through the Salesforce Administrator Certification Examination. 

Recruitment Timetable 

Application deadline: 19th July at 5pm 

Telephone conversation to take place: 24th and 25th July 

Interview by Zoom to take place: 29th or 31st July 

Interview location: Zoom 

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date. 

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

We are now recruiting the team that will deliver Crisis at Christmas 2024. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.

Contract: Fixed Term Contact - starting either 10 or 17 September 2024 till January/ February 2025 (as required)  

Hours: 35 hours per week (some rota’d working to cover weekends and bank holidays over Christmas period) 

Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - two days per week onsite 

About the role 

We are looking for three new Project Assistants to support the delivery of a range of services our guests need to have a safe and happy Christmas. From healthcare and catering to advice and wellbeing services such as arts and crafts and salon, our services can make a real difference. You will support with the recruitment and management of Crisis at Christmas volunteers and external partners to help deliver services, ensuring teams have all the information and equipment they need. This is a varied role including processing volunteer applications, creating comms materials, managing, and communicating schedules, organising training, organising and setting up kit, ensuring our teams of specialists have the equipment and materials they need and helping out in our centres. 

This is great role to kickstart your career in the housing, homelessness, or volunteer events sector.

About you 

To be successful in this role you will have…

• Experience of providing administrative support in a busy events or project based environment 

• Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner 

• Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences  

• Strong organisational skills with an ability to manage multiple priorities and work to tight deadlines 

• Experience of providing administrative support including general office duties and maintaining accurate records   

• Strong IT skills and ability to utilise databases in order to process data effectively   

You may have experience running events or working on busy projects or have experience in a busy customer service or administration environment.  You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 
   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: 21 July 2024 (at 23:59) 

Interviews will be held on 30, 31 July and 1 August 2024

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.

The role and your key responsibilities

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups. You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

• Attend conferences and run CPD events on behalf of Unifrog.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• Track record of excellent relationship management.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £37,306 per annum (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. OTE £40,000.  

• Full-time. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate must be based in the East Midlands region.

• Home based with some travel to schools and colleges in the East Midlands, Norfolk and Sheffield

• Start date: as soon as possible, but no later than w/c 30th September 2024. .

• To discuss any details about the role before applying, please contact Mhairi (details on our website)

• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00AM (BST) on Monday 22nd July 2024.

• Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

i. Why do you want to work at Unifrog? (250 words)

ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

iii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

• Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

• Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).

• Video call interviews will be held on w/c 29th July 2024.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

We are looking to recruit a Community Development Officer in Stirling, to engage key partners and stakeholders in the region tailoring support, training, and education to create suicide safer communities.

What you will do:

Identify, develop and maintain effective partnerships with local communities, volunteers and key partners across the region to engage them in the prevention of young suicide.

Proactively promote suicide prevention including raising the profile of PAPYRUS and engaging with those personally affected by young suicide.

Equip a wide range of stakeholders to enable them to create sustainable suicide safer communities through the provision of tailored support, training, and education.

Deliver training and awareness raising products to a variety of groups including professionals, parents, young people, volunteers, and other trainers.

Contribute to the development and review of projects, and education and training products, in line with the strategic plan.

Contribute to and promote campaigns, training and opportunities as outlined in the Regional and Strategic Plans.

Represent the charity at events including conferences, panels, working groups and through media channels as required.

To be successful in this role you will have:

Previous experience working in a community setting, delivering information and training sessions, leading workshops, or educational activities.

A proven track record of networking and building and managing effective relationships, tailoring the approach to meet the differing needs of the audience.

Experience as a qualified ASIST Trainer or willingness to gain qualification and experience.

Experience of using own initiative and creativity to develop a project, programme, or area of work.

The ability to travel to different locations across Scotland and the wider UK to attend meetings, events and deliver training.

Salary: £29,269 per annum (NALC SCP 18) progressing by increments to £32,076 per annum (NALC SCP 23)

Hours: 36 hours per week Location: Stirling Office with regular travel across Scotland

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: 14th July 2024.

Shortlisting: WB 15th July 2024.

Interviews: WB 22nd July 2024.

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Reports to: CEO

Purpose of role:  Giving grants with and for donors and funders, to charitable and voluntary groups, to make positive impact on local communities and needs.

Salary: £28,840 pro rata for a 30-hour week. 8% pension contribution after one year’s service, flexible working available; generous holiday allowance.

About Us

We set up and manage inexpensive grant-giving funds for families, individuals, companies, national funders and the public sector, and we revitalise historic grant-giving trusts that have become dormant or onerous. We specialise in giving grants to vital local charitable groups that help keep our area thriving. We have given over £1m in grants every year for the last few years.

Overview of the Role

The Grants Officer will work the one other Grants Officershare the workload of managing the grant-giving of donors and funders to achieve their giving aims, and help support local charitable groups meet the needs of the communities they serve.  We currently manage around 50 grant-giving funds, most named and directed by different families, individuals, companies, and public sector bodies e.g. the NHS. We have well-established grant giving processes. We plan to keep increasing our impact on and support of local communities.

We have mandatory Monday team meetings in person, and then work at home or our small offices as preferred, with external meetings as required. You’ll have access to the national network of Community Foundations

We are a place-based funder.  A consistent presence in Leicester, Leicestershire and Rutland, and access to personal transport, are important.

Key Responsibilities and Tasks

1)  Grant Giving Processes

1. Help manage our Making Local Life Better Fund, which combines a number of donor funds who wish to give responsively, and which is open to groups to apply for any (charitable) support, at least three times a year.

1. Help manage intermittent standalone funds of over £50k, within agreed timescales, for donors and funders who wish to make a specific impact.

c. Most donor funds work in one or other of these two ways, but there are some who work differently to make their grants, and you will help manage these

This work includes some or all of the following:

i. Direct contact with some donors and/or funders

ii. writing fund criteria based on donor/funder aims in ways that applicants can easily understand

iii. promoting funds on the website, networks, funding fairs, etc

iv. offering basic support where groups need help with applying

v. reading and assessing grant applications thoroughly, against the criteria of the fund, for governance and legal requirements, viability impact etc, asking questions if necessary

vi. writing brief accurate summaries of applications that donors and funders understand, and that can also be used in reports.

vii. setting up and supporting decision-making panels in person or online

viii. ensuring grant offers/agreements/payments are made

ix. arranging interim visits to groups if needed

x. in some cases, setting up and managing formal monitoring

xi. creating reports as required for Board and other audiences

xii. some line management in terms of briefing and supporting freelance or administrative staff who help our grant giving

2) Strategic and Stakeholder Work; Local Intelligence

a. Maintain and develop our knowledge of and reach to local charitable groups, via visits, workshops, briefings and other methods

b. Ongoing streamlining of systems, balancing safeguarding (of money and people) and maximising impact

c. Develop our Advisory Group, and pool of assessors and panellists

d. Develop/maintain relationships with external stakeholders e.g. councils, external working groups, infrastructure groups, other funders, 360 Giving, the Community Foundation network

e. Start to contribute to our local needs analysis, and impact measurement, for understanding of how our grants create change for the better

3)  Administration and Teamwork

1. Manage our grant giving and your own administrative needs by maximising our CRM system (a version of Salesforce), and Microsoft Office tools

2. Work with the constraints and opportunities of a small charity 

3. Help maintain the Community Foundation’s good reputation, offering equitable access and timely communications

Skills and Background Needed

1) Considerable experience of grant-giving (particularly between £1000 and £10,00000) in the local charitable and voluntary sector, or related sector

2) Strong organisational and administration skills: you will use Microsoft Office applications and our bespoke Salesforce database daily

3) Excellent “people” skills; you need to be very organised, but this is not a purely an administrative role; communication and teamwork are needed to work with all staff in the small team, as well as with donors, funders, trustees, and other stakeholders

4) A strong understanding of inclusion, equity and diversity, and the ability to work effectively with people from a range of backgrounds, proactively seeking to include eligible groups from all areas in the city and county

5) Skills in writing and summarising information

6) Ability to manage workloads constructively

7) Ability to research relevant information and keep up with key developments

8) Ability to learn internal and external policies and processes, in line with GDPR, Charity Law, and our own rigorous Quality Accreditation process

9) A positive flexible approach to a challenging sector and wider environment;  ability to “stand back” and review periodically for the best outcomes

Please send a CV of your career and experience that clearly shows us how you have the skills we need; together with a covering letter or email of 500-800 words summarising how you meet the Skills and Background Needed.  IF YOU DON’T SEND US A COVERING LETTER, WE WILL NOT BE ABLE TO REVIEW YOUR CV.

Martingale exists to fund and support the next generation of STEM leaders. As the Foundation prepares to recruit its third cohort of Scholars, we need an organised and proactive individual to take on the administrative work needed to support our growth.

You will work closely with the Head of Strategy and Operations on a day-to-day basis to ensure the Foundation’s operational functions run smoothly. Your role will include minuting meetings, diary management, booking travel and accommodation for the team, applicants and Scholars, and overseeing expenses claims for applicants and Scholars. Your role will include regular travel to accompany Martingale’s CEO on partnership meetings, as well as supporting assessment centres across the UK.

You will work collaboratively with the wider team in support of our recruitment campaigns, assessment centres and events, and play a key role in our work to ensure family income is not a barrier to postgraduate study.

The vacancy

Could you be a Caseworker/Project Worker for vulnerable young people aged between 16 to 25 years? Could you give them the support and guidance they need to get back on their feet and live independently?

The young people we work with have become homeless for a number of reasons – isolation or mental ill health, abusive relationships, substance misuse, involvement in gangs/county lines - their issues are complex so you will need to be able to build strong, trusting relationships so that our customers feel safe and supported. 

We have opportunities for Caseworkers/Project Workers at our Ofsted registered scheme in St Albans which provides temporary housing for young people who are experiencing homelessness. 

A bit about the role:

As a Caseworker/Project Worker, you will be working with a team of highly motivated, compassionate, and dedicated colleagues supporting a caseload of young customers with complex needs. You’ll need to meet each customer weekly to help them with their goals and discuss their progress. And, when someone’s ready to move on, we'll rely on you to help them access the housing register or look for suitable rented accommodation.

What we’re looking for:

You may have worked with vulnerable young people in a paid or voluntary capacity, maybe as a Youth Worker or in an education setting providing pastoral care. You’re a great relationship builder, who can create trust so that our young people feel comfortable sharing their issues with you, you listen but in a non-judgemental way and you are able to spot signs for concern and act on them.

You’ll also need to be able to work on your own, sometimes dealing with challenging situations and diffusing them to avoid escalation. Is this you?

• Relationship building skills.
• Empathy
• Great listening skills
• Diplomacy and the ability to deal with challenging situations and diffuse them
• Non-judgmental
• Proactive and assertive

This role will require an Enhanced DBS check.

It is essential that you can work 37.5 hours a week, plus up to at least 2 sleep ins each week (which amounts to up to an extra income of up to £7,684.00 per year on top of your annual salary).

Shifts are across 7 days per week, so includes weekends and bank holidays.

Rotas will be issued four weeks in advance and will include working between the hours of 8AM to 11PM, no more than 7.5 hours each day.

Sleep ins will start from 11PM to 8PM. 

Please note, we are not a UK licenced sponsor and any sponsorship with another employer is not valid for this

role.

If appointed your job title will be Housing Support Worker. 

A bit about us: 

It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.

Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.

Here just a few of the benefits for working at Peabody:

• 25 days’ annual holiday plus bank holidays  
• Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
• 4 x Life Assurance
• Sleep in allowance (up to £7,684.00 per year on top of annual salary)
• Professional development by access to "paid for" apprenticeship programs and qualifications
• Two additional paid volunteering days each year  
• Family friendly policies
• Up to 10% pension contribution matched 1:1

Are you ready to apply? 

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Caseworker/Project Worker - Young People (16-25 years), please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.  

Closing Date: 08 July 2024

Contract type Permanent

Weekly hours 37.5 day hrs (up to 2 sleep ins per week)