Customer Support Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kingston Charitable Foundation (Kingston CF) is growing - in 3 years we’ve doubled our staff team thanks to a grant from the City Bridge Foundation and to date we’ve awarded over 130 grants to local charities, and community groups, who share our vision to build stronger communities where everyone’s needs are met. We are a Place Based Giving scheme that is part of the London Funders movement.
We have also developed and delivered new participatory grant making programmes for the benefit of local individuals and families.
Now we’re looking for a confident, creative, and proactive Development Manager to join our small but dynamic Kingston CF family and develop and manage our fundraising development programme for both corporate and individual giving. This role is the perfect fit for someone with entrepreneurial flair looking to make a real difference - both by helping to raise money for the Foundation’s vital work, and by ensuring our supporters feel valued and supported.
You’ll have innovative ideas to help us to secure new partnerships and nurture new and existing relationships to mobilise local giving. As an experienced fundraiser with a proven track record of securing major gifts or corporate partnerships at the four figure level, you’ll have a can-do attitude and a capability for developing strong networks and contacts.
You will be outcome orientated and a motivated self-starter with excellent communication skills too.
Experience
- At least three years of proven successful experience in major gifts or corporate partnerships fundraising of four figures or more.
- Proven ability to manage and develop diverse relationships.
- Excellent written and oral English language communication skills.
- Experience in writing and delivering persuasive copy for supporters.
- Thorough understanding of data protection and, specifically, UK GDPR requirements pertaining to fundraising and sponsorship work.
- Full understanding of fundraising guidelines the code of fundraising practice.
- Experience of using Salesforce or a similar CRM.
Essential skills
- Have excellent IT skills, including Office 365 / Excel.
- Have good communication and presentation skills.
- Proven ability to work on own initiative and as part of a team.
- Excellent organisational skills.
Kingston CF have no formal offices, this role is primarily home-based, with meetings in Kingston upon Thames and co-working days.
About Kingston Charitable Foundation
Kingston CF launched as an independent charity in January 2021, following eight successful years as local community fundraising project, Love Kingston. We are a small, dedicated team with over 30 years' third sector experience between us, and we work closely with our very supportive Board of Trustees.
Our mission is to:
• Identify where social needs exist in our area through commissioning, publishing, and utilising the best research available
• Provide funds to local support groups that have the expertise to alleviate need, enrich people’s lives and improve their life chances
• Inspire and engage with local donors to help build sustainable long-term funds to support our vision
• Build sustainable funds to increase the level of immediate and long-term resources available to organisations with charitable purposes across the borough of Kingston upon Thames
By awarding grants, Kingston CF enables community groups and small charities to continue to deliver much needed services and support across the borough. Our staff costs are entirely grant funded from other organisations, so that of every £1 raised through fundraising, 90p goes directly to these good causes supporting local people in our shared community.
There has never been a better time to join our ambitious team; Kingston CF is currently Charity of the Year for Kingston Chamber of Commerce, and we are undertaking Peer Research this summer, into ‘What Kingston Thinks’ with Rocket Science to inform and support the shaping of our strategy for the next 3 years.
To apply, please complete a covering letter to submit with your CV and our monitoring form
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The vacancy
Could you be a Caseworker/Project Worker for vulnerable young people aged between 16 to 25 years? Could you give them the support and guidance they need to get back on their feet and live independently?
The young people we work with have become homeless for a number of reasons – isolation or mental ill health, abusive relationships, substance misuse, involvement in gangs/county lines - their issues are complex so you will need to be able to build strong, trusting relationships so that our customers feel safe and supported.
We have opportunities for Caseworkers/Project Workers at our Ofsted registered scheme in St Albans which provides temporary housing for young people who are experiencing homelessness.
A bit about the role:
As a Caseworker/Project Worker, you will be working with a team of highly motivated, compassionate, and dedicated colleagues supporting a caseload of young customers with complex needs. You’ll need to meet each customer weekly to help them with their goals and discuss their progress. And, when someone’s ready to move on, we'll rely on you to help them access the housing register or look for suitable rented accommodation.
What we’re looking for:
You may have worked with vulnerable young people in a paid or voluntary capacity, maybe as a Youth Worker or in an education setting providing pastoral care. You’re a great relationship builder, who can create trust so that our young people feel comfortable sharing their issues with you, you listen but in a non-judgemental way and you are able to spot signs for concern and act on them.
You’ll also need to be able to work on your own, sometimes dealing with challenging situations and diffusing them to avoid escalation. Is this you?
- Relationship building skills.
- Empathy
- Great listening skills
- Diplomacy and the ability to deal with challenging situations and diffuse them
- Non-judgmental
- Proactive and assertive
This role will require an Enhanced DBS check.
It is essential that you can work 37.5 hours a week, plus up to at least 2 sleep ins each week (which amounts to up to an extra income of up to £7,684.00 per year on top of your annual salary).
Shifts are across 7 days per week, so includes weekends and bank holidays.
Rotas will be issued four weeks in advance and will include working between the hours of 8AM to 11PM, no more than 7.5 hours each day.
Sleep ins will start from 11PM to 8PM.
Please note, we are not a UK licenced sponsor and any sponsorship with another employer is not valid for this
role.
If appointed your job title will be Housing Support Worker.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Sleep in allowance (up to £7,684.00 per year on top of annual salary)
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Are you ready to apply?
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Caseworker/Project Worker - Young People (16-25 years), please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Closing Date: 08 July 2024
Contract type Permanent
Weekly hours 37.5 day hrs (up to 2 sleep ins per week)
Development Officer
Hours: 35 hours (full-time with hybrid working)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR / Hybrid
Salary: £39,670
Contract: Permanent
As Development Officer, the main part of the role will involve assisting the new Business Manager with appraisal of development opportunities across ISHA’s core and key working boroughs to meet the organisations business development growth. This will comprise review of potential projects and communication with multiple agencies to include Landowners, Estate Agents, and developers as well as internal and external stakeholders like local authorities plus our regulator and funding body, the Greater London Authority. The role also requires working closely with the development team both Delivery and Sales to the agreed development programme to achieve handover and completion.
In addition to the above, there are other aspects of the role you will be required to undertake and involve reporting and monitoring of defects and latent defects across our projects to ensure these are resolved to a satisfactory conclusion and outcome, whilst ensuring excellent customer services are delivered in line with ISHA’s core values. You will also help the team to take on the role of raising Purchase Orders and processing departmental invoices for payment to our approved suppliers within the agreed timeframe.
You
We are seeking an individual who is a good team player and has the ability and drive to contribute to the team tasks and learn new things. The development team is a busy environment so ideally, we are looking for a candidate who can work closely with the team and other departments within the organisation and has the tendency & flexibility to adapt to the changing environment.
This is a supporting role and therefore good communication is required as you will be engaging with multiple and a variety of people and clients at all levels both internal and external. Your support is crucial to ensuring a smooth and functional department which in turn will help to deliver our development programme, whilst providing housing to serve and meet local community needs.
Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
Deadline: 09:00am on Wednesday 17 July 2024.
Interview: 25 & 26 July 2024 in person at 102 Blackstock Road
Interested?
If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.
Please note: We can only accept applications from candidates with eligibility to currently work in the UK.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
We're looking for a Finance Business Partner - Central Services to join our Finance team at our Head Office in Caledonian Road.
£50,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This role will fill two very important functions:
Business Partner to Central Services - Supporting the head office functions to manage their budgets
FP&A - support the Senior Manager for FP&A to run the budgeting, forecasting and business planning processes.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Work with Central Services (head office) colleagues to review their management accounts on a regular basis ensuring that risks are understood and actions are identified to mitigate these.
Support Central Services colleagues to get help from other relevant finance team members, this could include advocating with finance on behalf of Operations or supporting Operations to understand finance policies, concepts and processes.
Lead on budgeting and forecasting for Central Services.
Support the Senior FP&A Manager to lead the Group budgeting, forecasting and 30 year business planning processes.
Deputise for Senior FP&A Manager when required. This may include working with CFO on budgeting analysis or longer term modelling.
Lead on maintaining all budgeting and forecasting templates and reports. Identifying areas of improvement and ensuring that the templates are kept relevant as the organisation develops
Support with financial evaluation of new business opportunities and their impact on Look Ahead's long term financial viability.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Previous experience of planning and budgeting and delivery of key reports in a large organisation.
Be capable of managing (sideways and upwards) senior individuals across multiple disciplines and have extensive, demonstrable people management experience and a clear understanding of the people implications and people agenda on the success of the business.
Financial expertise to understand requirements, produce reports, provide financial analysis and to identify underperformance and risks.
Confident, ability to lead, and communicate with others to influence business decisions and financial performance.
Meticulous, accurate and attention to detail
Experience in business modelling and financial forecasting.
Advance skills in using Excel and to learn specific planning systems such as Bricks
What you'll bring:
Essential:
ACA, ACCA, CIPFA, CIMA or equivalent full professional qualification.
Ability to analyse complex financial information, identify issues, recommend solutions and express them clearly to "lay" managers.
Ability to communicate effectively with a wide range of individuals and all levels internally and externally.
Desirable:
Experience in business partnering of FP&A
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Welfare Benefits Caseworker for the Macmillan Benefits Advice Service.
The Disability Solutions West Midlands and Macmillan Cancer Support partnership are seeking to appoint a Welfare Benefits Caseworker for the Macmillan Welfare Benefits Service for Staffordshire to support individuals affected by cancer in securing appropriate welfare benefits/grants/services. Based at Disability Solutions (North Staffordshire Medical Institute), the successful candidates will have proven successful experience of working in the welfare benefits advice sector and will have an excellent working knowledge and experience of the welfare benefits system.
The successful candidate will have a full driving licence and daily use of a car.
Role responsibilities:
The Staffordshire Macmillan Welfare Benefits Advice Service based at Disability Solutions West Midlands, supports people affected by cancer living in Staffordshire and Stoke-on-Trent.
· You will be supporting people affected by cancer to claim disability-related welfare benefits,
· You will challenge unfavourable benefit decisions and help to prepare cases for appeal and where necessary, attend tribunal hearings with clients to support them through the appeal process.
About Disability Solutions West Midlands (DSWM) - we are a user-led pan-disability charity based in Stoke-on-Trent and have been working in the city for over 40 years. Our mission is to empower people with disabilities and long-term health conditions to attain the highest possible quality of life, through listening, information, advice, guidance, and emotional support.
Staffordshire Macmillan Welfare Benefits Advice Service (Staffordshire and Stoke-on-Trent) - provides advice, support, information and representation for people who are affected by cancer and are living or receiving treatment within the county and city.
The Welfare Benefits Caseworker will support the Senior Welfare Benefits Officer in delivering a high-quality welfare benefits advice service and in promoting and raising the profile of the Service with other professionals and with client groups.
They will be expected to establish and take responsibility for managing their own caseload.
Please refer to the full job description attached below.
Successful applicants will be required to prepare a 7-minute presentation to deliver at interview regarding:
“What are the main issues facing people experiencing cancer in Stoke-on-Trent and Staffordshire?”
Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.
Promote and empower people living with disability by providing advice and information, education and assistance to facilitate choice and independence.
The client requests no contact from agencies or media sales.
Fire Safety Assistant
£24,609.20 per annum
Chester – agile working
Full Time, Permanent
Do you have the drive to make a difference by living our clients values every day to help them ensure they keep residents safe in their homes? It’s an exciting time to join them!
Following internal promotion, they now have an exciting opportunity for a Fire Safety Assistant to join their team! With experience in a similar role, you’ll have strong data analysis and administration skills.
You’ll assist their team with…
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Delivering a customer focused service in the Fire Safety and wider Property Services Team, operating within target timescales and their service standards.
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Being the main point of contract for internal and external stakeholders and residents to ensure statutory and regulatory fire risk compliance.
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Working within timescales to coordinate, record and monitor Fire Risk Assessment actions.
You will be comfortable working with colleagues across their business, in an environment focused on continuous improvement, value for money, learning and innovation. You will support the Group Fire Safety Management programme and team (Compliance, Fire Safety, Property Services and Communities and Customer Service) to enhance service delivery and customer experience.
If you think you’ve got most of what they are looking for, but not everything, they’d still love to hear from you. You’ll need to submit a CV and supporting statement telling them about you and why you're right for the job.
The closing date for applications 9am Thursday 18 July 2024.
Interviews will take place on Tuesday 30 July 2024 at our Head office in Chester.
Here are just some of the reasons they think you would enjoy a Career there..
• They offer great Remuneration & Benefits
• They are serious about Health & Wellbeing
• They are committed to Living our Values everyday
• They are committed to Equality, Diversity & Inclusion
• They offer a strong Work / Life Balance
• They are committed to high Employee Engagement
Their benefits
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Generous holiday entitlement (25 days, rising to 28 days after four years’ service, plus bank holidays)
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35-hour working week
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Agile and flexible working opporunities
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SHPS Defined Contributions (DC) Pension scheme with enhanced employer contributions
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Enhanced maternity, adoption and paternity pay
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Medicash Employee Assistance Programme
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Free eye tests and £20 off glasses at Specsavers
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Cycle to Work scheme
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Free car parking
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Dedicated Learning and Development opportunities
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Volunteering (up to 3 days per year)
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Staff Activity Fund
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Charitable donations (match-funding)
The deadline for applications is Sunday 21st July 2024.
Location: Europe, CET time zone preferred
Location type: Hybrid
Reporting to: Executive and Artistic Director
Annual salary: €60K EUR, dependant on experience
Contract type: Permanent
Working hours: Full-time, with the option for 4 days/part time for the right candidate
Candidate level: Senior Executive
Background
The European Union Youth Orchestra (EUYO) is one of the world’s pre-eminent symphony orchestras. An orchestra of dynamism, youthful energy, and passion shaped afresh each year with highly talented musicians from all 27 EU Member States. Recognised across the world for the excellence of its music-making, and for its success in nurturing the careers of generations of young musicians, the EUYO is always at the forefront, anticipating and reacting to the changing world around it, equipping its members for careers in that world and forging change within the classical music and cultural sectors.
For the past half-decade, the statutory public funding won by the EUYO was sufficient to finance its activities. Now, with a new base in Austria, an expanded programme, preparations for its 50th anniversary, and with the challenges of current general global uncertainty, the EUYO wishes to extend its revenue base by reigniting its previously strong tradition in private funding and corporate relationships, beginning with the recruitment of a Head of Development and Philanthropy. The Head of Development and Philanthropy will have responsibility for fundraising from corporates, individuals and trusts and foundations. The responsibility for the EUYO’s statutory public funding from EU, EU member state and local and regional public institutions will continue to be held by the Executive & Artistic Director and the Head of Executive & Finance.
In order to assist this process, the last year 18 months have been used by the Orchestra to create and put in place new development processes and initial donors, including utilising a skilled volunteer Board level fundraising committee, setting up a cross border tax incentive scheme, creating a new bespoke CRM integrated with the Orchestra’s database, creating a new website support area, initiating new patrons and individuals programmes and the base strategy for a new alumni programme, and recruiting new initial corporate donors. Now, with all of these processes and achievements in place, the EUYO seeks a dynamic entrepreneurial fundraiser to help deliver the Orchestra’s exciting future programme, and over time, to grow a fundraising team as income generation builds.
Purpose of role
The EUYO’s passion, energy and commitment are mirrored by that of its management team, and
we are now seeking an exceptional Head of Development and Philanthropy to join that team. The
successful applicant will start at an exciting and pivotal moment.
Reporting to the Executive and Artistic Director, this role will suit a dynamic, ambitious, collegiate and entrepreneurial individual. Working in close collaboration with colleagues, you will be responsible for shaping the nature of the EUYO’s fundraising. You will help us to effectively cultivate, solicit and steward the EUYO’s current donors and sponsors and identify and bring on board new donors and sponsors, working with a wide and diverse variety of stakeholders and audiences.
Primary responsibilities
Key responsibilities
- Continued delivery of the organisation’s fundraising strategy, alongside the opportunity to also develop, rethink and remould it, all in consultation with the Executive and Artistic Director and with the support of our Fundraising Committee, Board, Advisory Council and key stakeholders across the EU.
- Build on EUYO’s compelling case for support and identify specific projects which align with the EUYO’s strategic plan, and which demonstrate the difference that philanthropy will make in delivering on the mission.
- Work with the Executive and Artistic Director and the Head of Communications and Advocacy to ensure together a cohesive integrated public facing language for the organisation in its communications, balancing the needs of different audiences
- Sustain a range of giving programmes: membership, appeals and major giving opportunities which appeal to donors and can be delivered with available resources.
- Ensure systems for renewal of current supporters and developing a pipeline of future donors, which includes a range of corporates, individuals, and trusts and foundations.
- Work with the Fundraising Committee to develop annual appeals and create a strategic plan for the 50th Anniversary Appeal.
- Work with the finance team to analyse the effectiveness of different fundraising initiatives, manage budgets and support financial reporting.
- Co-ordinate monitoring, evaluation and reporting for all non-funded projects, with EUYO colleagues.
- Regularly circulate information about the EUYO engagements and initiatives to Directors, corporate supporters, and donors.
- Maintain positive working relationship with all internal and external stakeholders.
Governance and finance
- Keep up to date with changes in fundraising regulation and ensure implementation where required.
- Work with the Head of Executive and Finance to set and manage expenditure and report on ROI.
- Manage quarterly Fundraising Committee meetings in conjunction with the Committee Chair.
- Work with the Fundraising Committee to research new potential committee members.
- Regularly review the Fundraising Policy and associated policies.
- Ensure appropriate fundraising due diligence is completed when appropriate.
- Ensure the EUYO is operating best practice in its fundraising, keeping up to date with any changes in compliance, legislation, and fundraising methodologies.
- Keep up to date on tax matters relating to charitable giving, ensuring the EUYO is maximising income from tax concessions.
- Work with the Communications Team to source suitable donation platforms and software and maintain the EUYO’s fundraising database.
- Work with the Communications Team to manage the fundraising complaints register.
Individual giving
- Build on and develop the current major donor strategy to secure long term support.
- Manage the EUYO’s membership and patron’s programmes with the support of the Communications Team.
- Manage existing donor membership schemes and increase membership year-on-year.
- Research and cultivate a pool of prospective individual donors in conjunction with the Executive and Artistic Director, Trustees and Directors and maintain close relationships with existing donors.
- Build on and develop an annual appeal for individual donors.
- Devise new ways of attracting donors using the EUYO’s website and social media channels, beneficiaries and alumni.
Corporate giving
- Develop a healthy prospect list of companies, both nationally and internationally.
- Develop corporate sponsorship and partnership proposals.
- Work with the Executive and Artistic Director, Fundraising Committee, Board and Advisory Council to cultivate and steward corporate partners.
- Explore the potential of corporate membership and, if implemented, administer and service the Corporate Membership Scheme, maintaining close relationships with the members’ nominated contacts, circulating information, and ensuring that members enjoy the full extent of the benefits.
- Ensure all corporate partners and sponsors receive appropriate reports as required and in a timely manner.
Trusts and foundations
- Develop a pipeline of trusts and foundation prospects, working with the Executive and Artistic Director and the Head of Executive and Finance to develop appropriate resource for this new pipeline of prospects where necessary.
- Research and apply for funding from trusts and foundations.
- Work with the EUYO colleagues to measure impact and outputs from grant funding.
- Monitor delivery progress and ensure reporting according to grant funding requirements.
- Maintain relationships with trusts and foundations who are already giving to the EUYO, keeping them informed of the EUYO’s activities and of the results and benefits generated by their donation.
Profile
The following offers an aspirational view of our ideal candidate profile; however, we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups.
Experience
- 5-10 years’ experience in fundraising within the arts and cultural sector.
- Experience in implementing a fundraising strategy.
- Demonstrable success in securing significant gifts from high-net-worth individuals, in the 5-6 figure range, corporate partnerships, and trusts and foundations on a national and transnational level.
- Experience in producing persuasive fundraising case for support and other fundraising marketing material.
- Prior experience in tax-effective giving and fundraising regulation across the European Union.
- Proven track record in building relationships and engaging with key stakeholders at all levels.
- Demonstrable knowledge of creating solicitation and stewardship plans.
- Experience in researching and developing new prospects, uncover untapped markets and sources of funding.
- Experience of working on annual appeal fundraising campaigns.
- Experience in managing budgets.
Skills
- Passion for, and/or knowledge of, classical music.
- Excellent communication skills and the ability to engage with key stakeholders at all levels.
- Working knowledge of fundraising regulations, cross-border, and international giving.
- Adept at managing multiple relationships concurrently and managing your own time effectively.
- Excellent writing skills with the ability to translate complex information into a compelling case for support.
- Experience writing web copy for fundraising.
- Extensive knowledge of individual, major donors, corporate, and trust and foundations, strategies and approaches.
- Ability to work independently to multiple deadlines, whilst delivering under pressure.
- Experience using a fundraising CRM database and ensuring its upkeep.
- Fluent in written and oral English. French and/or German highly desirable.
Aptitudes
- High level of attention to detail.
- Tact and integrity when dealing with both staff and stakeholders.
- Outcome-focused and resilient under pressure.
- An entrepreneurial mind set.
- Willingness to travel across Europe 30% of the time, including to EUYO headquarters in Grafenegg, and offices in Vienna, as well as from locations across Europe, including when the Orchestra is on tour.
The deadline for application is Sunday 21st July 2024
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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.
Salary: £37,181 per annum
Location: Homeworking – or office based (regular travel to London and other locations may be required)
Contract: Permanent
Hours: 37.5 per week
Closing date: Sunday 14th July at 11:30pm
Are you a specialist in designing driving engagement among diverse employee audiences? Then join Shelter as a Culture and Engagement Specialist and you can soon be playing a vital role in our Internal Communications and Engagement Team and help us to shape our organisational culture and the way we listen to and act on the voice of our employees.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
We’ve seen some incredibly significant changes in Shelter over the past four years, with a radical shift in our organisational strategy and the consequent need to change our ways of working fundamentally. Our Equity, Inclusion and Culture (EI&C) Directorate was formed to help us actively embrace diversity - in people, ideas and actions, with a focus on changing our internal culture and promoting equity. Our purpose is to defend the right to a safe home for those who are marginalised, tackling the housing emergency and supporting the movement for social housing with an equitable, anti-racist and inclusive culture that provides a sense of belonging.
The Internal Communication and Engagement Team is one of five teams within our Equity, Inclusion and Culture directorate and we’re responsible for delivering effective communication and engagement activity so that our people feel connected to our organisation and each other.
About the role
This is an exciting new role within our Internal Communications and Engagement team, reporting to the Head of Internal Communication and Engagement, you’ll be responsible for not only supporting Shelter in engaging people in our strategy and the work we do, but also helping to build and shape our organisational culture.
We’ll rely on you to contribute to the development of Shelter’s listening strategy as well as designing and managing a range of listening opportunities that can maximise upward communication. Working closely with stakeholders, you’ll evaluate effective employee engagement approaches, analysing and summarising staff feedback data to identify themes while making recommendations for action planning. Acting as a project manager for all of our employee engagement initiatives, you’ll proactively identify and address issues related to our employee engagement while providing the right solutions. You’ll also be working alongside our EIC Senior Leadership Team to help review Shelter’s culture and support the implementation of a culture development plan that not only integrates our core values but also builds a sense of belonging while embedding our commitment to anti-racism.
About you
You’ll have experience of designing and delivering internal communications and engagement plans, as well as being able to implement a range of techniques to engage diverse audiences in organisational change. You’ll know what drives engagement, how to nurture strengths and deliver areas for improvement. What’s more, you’ll have knowledge about developing and integrating organisational values and behaviours and you’ll have experience of implementing listening strategies, including managing a framework of tools to capture views.
You’re adept at developing excellent relationships and can interact effectively with diverse internal audiences. You’ll be confident in devising research, analysing data and creating summary reports. As well as having experience of managing projects and producing events, you’ll also have advanced digital skills and knowledge of tools to communicate effectively. A proactive problem-solver, you’ll be comfortable to use your initiative and really get stuck into your role.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and supporting statement addressing all points in the ‘About You’ section of the job description of approximately 1 page in length. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Poppy Appeal Manager – SE London
Location: Hybrid, Haig House, Southwark
Contract Type: Permanent, Full Time
Hours: 35 Hours, Monday to Friday
Salary: £32,910 to £36,072 per annum (Inclusive of London Supplement)
Are you looking to ensure the success of this unique initiative for the Royal British Legion as a Poppy Appeal Manager?
As the Poppy Appeal Manager in South East London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.
A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.
Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.
The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work including regularly round South East London. You will be contracted to our London Hub, Haig House, where you will be expected to work a minimum of 2 days per week – when not travelling. Please be aware a full UK driving licence is required for this role.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 17th July 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The vacancy
Could you be a part time Caseworker - Young People for vulnerable young people aged between 16 to 25 years? Could you give them the support and guidance they need to get back on their feet and live independently?
The young people we work with have become homeless for a number of reasons – isolation or mental ill health, abusive relationships, substance misuse, involvement in gangs/county lines - their issues are complex so you will need to be able to build strong, trusting relationships so that our customers feel safe and supported.
We have a part time opportunity for a Caseworker - Young People, at our Ofsted registered scheme in St Albans which provides temporary housing for young people who are experiencing homelessness.
A bit about the role:
As a part time Caseworker - Young People, you will be working with a team of highly motivated, compassionate, and dedicated colleagues supporting a caseload of young customers with complex needs. You’ll need to meet each customer weekly to help them with their goals and discuss their progress. And, when someone’s ready to move on, we'll rely on you to help them access the housing register or look for suitable rented accommodation.
What we’re looking for:
You may have worked with vulnerable young people in a paid or voluntary capacity, maybe as a Youth Worker or in an education setting providing pastoral care. You’re a great relationship builder, who can create trust so that our young people feel comfortable sharing their issues with you, you listen but in a non-judgemental way and you are able to spot signs for concern and act on them.
You’ll also need to be able to work on your own, sometimes dealing with challenging situations and diffusing them to avoid escalation. Is this you?
- Relationship building skills.
- Empathy
- Great listening skills
- Diplomacy and the ability to deal with challenging situations and diffuse them
- Non-judgmental
- Proactive and assertive
This role will require an Enhanced DBS check.
It is essential that you can work more than 20 hours per week because the contract is for 20-day hours plus one sleep in per week (which amounts to up to an extra income of up to £3,842.28 per year on top of your annual salary).
Shifts are across 7 days per week, so includes weekends and bank holidays.
Rotas will be issued four weeks in advance and will include working between the hours of 8AM to 11PM, no more than 7.5 hours each day.
Sleep ins will start from 11PM.
Please note, we are not a UK licenced sponsor and any sponsorship with another employer is not valid for this role.
If appointed your job title will be Housing Support Worker.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Sleep in allowance £73.89 per shift.
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Are you ready to apply?
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Caseworker - Young People (16-25 years), please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Closing Date: 08 July 2024
Are you passionate about providing exceptional support and advice within the health and social care sector?
Do you have a strong background in delivering person-centred services? If so, we have a rewarding opportunity for you!
Join us as an Eye Care Liaison Officer in this new location:
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
35 hours per week
£30,550 per year
Permanent
About Us: We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
The role: We're here to offer comprehensive information and guidance to patients, ensuring they have access to the best possible emotional and practical support. Join our team and help us make a difference to people recently diagnosed with or living with a sight condition.
Key Responsibilities:
- Provide high-quality information and advisory services, along with practical and emotional support, specifically tailored to the eye care sector.
- Provide person-centred support to customers, their families and carers, addressing their unique needs and concerns.
- Collaborate effectively across both health & social care and community services to maintain and develop referral pathways, clarify roles and enhance service delivery.
- Utilise your advanced communication skills to positively influence other professionals across health & social care and community services.
- Maintain accurate and secure customer record systems, adhering to GDPR, using Office 365 and bespoke systems.
About You:
- Experienced: Proven track record in delivering information and advice services, preferably within health, social care, or community settings.
- Supportive: Demonstrable experience in offering person-centred support to customers, their families and carers.
- Knowledgeable: In-depth understanding of health, social care or community support services and their practitioners' functions.
- Communicative: Able to use your advanced communication skills positively.
- Tech-Savvy: Demonstrable IT literacy with experience in using Office 365 and bespoke systems while adhering to GDPR and maintaining appropriate customer records.
Why Join Us?
- Impactful Work: Be part of a service that makes a difference in the lives of individuals with eye care needs.
- Professional Growth: Opportunities for continuous learning and development.
- Supportive Environment: Work within a dedicated and collaborative team.
- Innovative Culture: Contribute to a forward-thinking organisation that values your input and expertise.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our .
How to Apply
To be considered, you must respond to the questions in our short application form and submit your CV. If you're having difficulty applying, please contact
We are looking for a dedicated and conscientious individual with experience of giving advice to people in vulnerable circumstances and who can relate to others in a sympathetic and understanding way. Experience of giving energy related advice is not essential as you will be provided with extensive training as well as mentoring support from an experienced colleague.
Pay and conditions
- The role is full-time (37.5 hours per week).
- The salary for the role will be £27,121 rising to £29,803 after six months.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Engage with disadvantaged households who need help with energy issues.
- Improve the understanding and confidence of households in fuel poverty to better manage their energy use.
- Reduce the financial hardship and stress of households in fuel poverty by supporting their access to lower tariffs (where possible), grants for heating and insulation improvements and income maximisation.
- Improve the wellbeing and safeguarding of households in fuel poverty whose health conditions are exacerbated by living in a cold home.
- Identify energy improvements that can be made to the home and refer to installers who can fit them.
- Refer households onto other organisations in the area as appropriate for further support.
- Advocate on behalf of householders when communicating with energy suppliers, including making formal complaints on behalf of clients where necessary.
- Manage several complex casework cases over a period of time with minimal support.
- Maintain appropriate client confidentiality at all times in accordance with relevant policies and procedures.
- Carry out outreach activities and/or explore networking opportunities if demand for the service is too low.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- Minimum Maths and English GCSE or equivalent.
- Experience of giving advice.
- Experience of customer service.
- Experience of taking a lead on the delivery and coordination of project-based act
- Ability to respond to vulnerable clients in a respectful and engaging manner.
- Ability to demonstrate active listening skills in order to correctly identify the support needs of clients.
- Ability to present complex information in an accessible and appropriate manner.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Able to work independently and use own initiative.
- Highly organised at managing time and workload.
- Skilled in use of MS Office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply and find out more about the role, please download and complete the supporting documents available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is Monday 22 July 2024.
Interviews are expected to take place Thursday 1 August. Please note the interview date may change should we have a high volume of candidates.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Salary - £28,300 per annum, plus pensions & benefits
Hours - 36 hours (net) with evening and weekend working
Location – Home-based within 45 minutes of Winchester in Hampshire, looking after churches in Berkshire, Dorset and Hampshire
This is a fundamental role within our West regional team, internally the role is known as Local Community Officer.
The Churches Conservation Trust works with communities to look after 357 historic churches, over two million visitors annually and hundreds of events both private and public.
These ancient, listed sites are among the most beautiful locations in England.
You’ll be visiting sites in your patch regularly, encouraging new supporters, holding local meetings, and raising funds to meet each building’s unique needs. Sharing progress through a growing church plan for each of the 22 churches in your area, you’ll ensure these buildings thrive as beautifully maintained visitor attractions, as venues for events and as central parts of village, town or city life.
You’ll be supported by our team of experts, including fundraising, conservation, and learning and by our large network of church supporters.
If you know how to build and sustain community projects across a wide area, whether that’s in towns, cities or remote areas, we’d love to hear from you.
How to apply
If you would like to apply for this role, please visit our vacancies page, where you will be directed to our online recruitment system. You’ll be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining how you fulfil the person specification for this post.
Please note direct applications via email cannot be accepted for this role, only applications submitted through our recruitment portal will be considered.
The closing date for receipt of applications is 8am on Monday 15th July 2024
Please note there is a two-stage interview process. Shortlisted candidates will be invited to attend a familiarisation visit on Tuesday 6th August 2024 in Berkshire. This will be followed by interviews on Friday 9th August via Zoom/Teams. Please note that the interview dates have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
The role of a Community Fundraising Executive is raising charitable donations, by building meaningful and engaging relationships to work with the communities we serve in the West Midlands. This is an exciting new role within the fundraising and communications team and we are seeking an energetic, confident and proactive fundraiser to join our team. This role will require a lot of travel and focuses specifically on developing our education, clubs and faith groups fundraising income streams. Working closely with the Head of Fundraising and Communications and the rest of the fundraising team, you will develop innovative ways to engage with new audiences and maintain current relationships, to achieve our annual fundraising targets
The client requests no contact from agencies or media sales.
Prospectus is delighted to be supporting a leading national health charity to recruit for a Head of Services (Helplines). This position is offered as an FTC for up to 6-months, in which you can choose to conduct this full-time or part-time and will report to the Executive Director of Services & Support.
As the Head of Services (Helpline), you will lead the operational delivery and strategic development of the charity’s portfolio of information, emotional, financial, and other support services to people affected by a chronic disease of the central nervous system. Through the provision of an integrated service proposition, you will ensure that the charity is providing an integrated service offer that encompasses national, devolved nations, community-based service provision and digital based services to continuously provide the community with an easily accessible and relevant suite of services. You will lead the operational delivery of a large and complex department and guide the strategic development and operational delivery of the services portfolio, providing leadership and strategic direction for support services across the charity.
To be successful in this role, you will have a track record of successfully leading and managing a large, geographically dispersed services function in the voluntary or public sector to deliver high quality results. You will ideally, have experience running or overseeing a national helpline, together with an impressive track record of delivering innovation in service design, development, and measurement. You should have experience of implementing quality standards, including the Helplines Standard, as well as experience of managing the development, delivery and continuous improvement of public facing, multi-channel information and support services across the UK to a diverse audience.
To apply, please submit your CV in the first instance. Following your application, you may be contacted by Prospectus for an informal discussion and be asked to provide further information to assist with this recruitment process. Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community, including those with lived experience. We invest in your journey as a candidate and are committed to supporting you in your application.