Customer Support Jobs
Do you thrive in a hands-on technical role while also inspiring and leading a team?
Are you passionate about leveraging technology to drive digital transformation in the educational sector?
Can you transform strategic goals into actionable technology plans and ensure their successful delivery?
Are you a senior technical generalist enthusiastic about being in a leadership role?
If your answer is "Yes" to these questions, Learning on Screen is looking for you!
About Us:
Learning on Screen is a leading provider of educational media services, dedicated to enriching the educational experience for post-16 education through high-quality, innovative, and accessible media resources. We support educators, students, and researchers by offering a range of services including broadcast recording, media streaming, and digital archives. Our mission is to leverage technology to enhance learning and teaching in post-16 educational institutions everywhere.
Role Overview:
We are seeking a dynamic Chief Technology Officer (CTO) to lead Learning on Screen’s digital development team. The CTO will drive technological innovation and execute a comprehensive product and technology roadmap, ensuring our digital products and services align with our strategic goals. Reporting directly to the CEO, the CTO will collaborate with key executives to advance our mission in post 16 educational media innovation. Responsibilities include managing a diverse digital team, overseeing high-quality digital platforms, ensuring system reliability and security, and maintaining regulatory compliance. The CTO will play a crucial role in our long-term growth, leveraging emerging technologies and strategic initiatives.
Key Requirements:
- Be Hands-On: Significant experience in writing code and actively contributing directly to digital development projects.
- Lead by Example: Expertise in agile development practices, driving team adoption and improving delivery.
- Relate to People: Strong interpersonal skills to build effective relationships and align the team with strategic goals.
- Represent Technology at a Leadership Level: Ability to challenge and collaborate with the CEO and leadership team, presenting technical concepts clearly.
- Be Product Focused: Clearly articulate the value of technical work in terms of its impact on the organisation and its members.
Core Responsibilities:
- Technology Strategy Development: Develop and implement a comprehensive technology roadmap aligned with Learning on Screen’s strategic objectives.
- Leadership and Team Management: Lead, mentor, and develop a diverse team of IT professionals, fostering a culture of innovation and continuous improvement.
- Product Development and Management: Oversee the full lifecycle of digital products, ensuring high-quality, scalable, and user-friendly services.
- Technical Operations: Ensure the reliability, security, and performance of all technical systems and infrastructure.
- Stakeholder Collaboration: Align technology initiatives with strategic objectives, communicating effectively with stakeholders.
- Cybersecurity, Compliance, and Risk Management: Ensure compliance with relevant regulations and standards, overseeing cybersecurity strategies.
- Data Strategy and Analytics: Develop and implement a data strategy to optimize digital products and services, leveraging data for actionable insights.
Benefits:
- Flexible Working Hours: 4 days (80% / 28.8 hours)
- Remote or Hybrid: Work from the comfort of your home or join us at our London office as needed.
- Competitive Salary: £48,000 to £52,000 actual, depending on experience. (£60,000 to £65,000 FTE)
- Professional Development: We encourage continuous growth and provide resources to enhance your skills.
- Make an Impact: Contribute to the future of digital learning in a dynamic and forward-thinking organisation.
How to Apply: If you are ready to take on this exciting challenge and make a significant impact on the future of educational media, please submit the following to our recruitment page via the "Apply via Website" button below:
- CV
- Cover letter outlining your relevant experience and qualifications
- A completed Equality Monitoring form
Application Deadline: Monday 15th July 2024
Interviews: W/C 22nd July 2024
Learning on Screen is an equal opportunity employer and welcomes applications from all qualified candidates. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in driving digital transformation and innovation in educational media!
We are on a mission to empower post-16 education worldwide.
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Mind in Salford are offering an exciting opportunity within a forensic secure mental health setting, supporting vulnerable adults detained under the Mental Health Act.
Independent Mental Health Advocate (IMHA)
Working Pattern: 30 hours per week (4 weekdays)
Contract: Fixed Term (until March 2025, with possible extension)
Location: Edenfield Centre, Prestwich, Manchester M25 3BL. Possible additional locations in the local area.
The salary, pro rata, is as follows:
For an unqualified advocate: equivalent to a full time post of £23,920 gross, which equates to £19,136 actual gross salary working four days per week.
For a qualified advocate: equivalent to a full time post of £26,000 gross, which equates to £20,800 actual gross salary working four days per week.
About the Role
The post holder will support vulnerable patients within the Adult Forensic and Acute Adult Services of Greater Manchester Mental Health NHS Foundation Trust, with scope to work with patients at various stages of their treatment and rehabilitation. Please note that this role requires physical presence at the hospital. Appointment will be subject to risk assessment.
The successful, dynamic candidate will have:
- Experience of providing Independent Mental Health Advocacy, or having worked in a related field, to a high standard. Relevant skills and experience from backgrounds other than Advocacy can be built on.
- The ability to communicate effectively with a wide range of professionals and service-users. Excellent verbal and written communication skills are essential as well as being adaptable to the needs and abilities of others.
- A working knowledge of the Mental Health Act, relating to both the civil and forensic sections of the Act and other associated legislation. As a minimum, a general understanding is required, with a willingness and an ability to expand on this once in post.
Required experience: Working within Advocacy or a Related Field for at least 1 year
Desirable experience: Holding the National Advocacy Certificate Qualification
We welcome applications from disabled people and encourage those with experience of mental or emotional distress to apply.
An enhanced DBS check will be undertaken prior to any appointment due to the nature of the role.
Closing Date and time for applications: 9th July 2024 by 5pm
Date of Interviews for Shortlisted Candidates: 22nd July 2024
PLEASE PRESS THE 'APPLY NOW' BUTTON FOR MORE INFORMATION ON HOW TO APPLY.
Mind in Salford is an equal opportunities employer.
No agencies please.
The College of Policing is exclusively partnering with Robertson Bell in our search for two Finance Business Partners to join our team on a permanent basis. The College of Policing is the professional body for the police service in England and Wales who work to share knowledge and good practice, set standards, and support professional development for police officers and staff.
Reporting into the Senior Finance Business Partner, these roles will provide professional finance business partnering support and advice to Cost Centre Managers, including preparing and evaluating accurate and timely annual and monthly budgets, forecasts and trend analysis, to enable effective and appropriate financial planning across the College.
The organisation
About 800 people work for the College of Policing across England and Wales. Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles. We offer a supportive and inclusive environment for people to thrive.
This post can be based remotely with very occasion travel to the headquarters in Ryton-on-Dunsmore (CV8 3EN) or regional offices including London. We offer an extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.
The key duties of these Finance Business Partners will be:
- Act as lead business contact for providing a professional finance business partnering service to designated Cost Centre Managers.
- Develop effective working relationships with stakeholders to improve their knowledge of financial management and forecasting, whilst providing appropriate robust challenge when required.
- Complete monthly management accounts, budgets and forecasts for your Cost Centres providing sufficient analysis and narrative to inform business and operational decisions.
- Analyse monthly performance to budget and KPIs, evaluating variance impact and identifying trends to support, challenge and provide options in the cost-efficient management of resources.
- Reconcile budgets, accruals, prepayments and other financial records for year-end.
- Engage with Cost Centre Managers on organisational or business-related proposals, provide helpful and meaningful financial advice to support business case submissions.
- Drive effective strategic and operational decision making for budget managers.
- Support the design, development and continuous improvement of finance processes and quality and system improvement projects.
The successful candidate will have:
- Part-qualified with a CCAB qualification or evidence of equivalent experience in a similar role.
- Experience of working in a management accounting, finance business partnering or related financial role.
- Ideally experience working in the public sector, but this is by no means essential.
- Proven experience of working collaboratively, including working with internal and external people in positions of influence to develop and implement customer-focused business solutions.
- Ability to analyse, summarise and communicate financial data and information clearly and accurately to non-financial budget managers.
- Ability to provide constructive challenge to budget managers.
Please note that the salary on offer will be based on location as follows:
- National: £33,573 - £40,580,
- London: £38,611 - £45,618
The closing date for applications will be on Sunday 21st July, with first stage interviews due to take place the week commencing the 29th July. Please submit your CV to our exclusive search agent Robertson Bell ASAP to ensure you don’t miss out!
Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an independent advice and advocacy service, we provide residents with advice and support to access appropriate services in the statutory, health and voluntary community sector.
Job description
Job Purpose
• To contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.
• To provide information and advice to customers on support and services available in the borough, enabling them to remain as independent for as long as possible and with improved health and wellbeing.
• To act as a first point of contact for Tower Hamlets residents and professionals.
• To ensure accurate and timely case records are maintained to support ongoing service improvement.
• To ensure all referrals to health or social care are appropriate.
Key Tasks
• To act as a first point of contact for Tower Hamlets residents and professionals via telephone and email
. • To gather information required to efficiently triage customers’ strengths and needs and make appropriate referrals.
• To provide information and advice to residents on local services to support prevention and promote independence.
• To actively promote use of the digital portal and signpost to digital support services where appropriate.
• To maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.
General
• To meet regularly with line manager for support, supervision, and appraisal.
• To attend team meetings required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
• The role reports to the Helpline Team Leader.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an experienced Finance Officer to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £25,500 - £29,000 per annum.
NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.
About the role:
We are currently looking for an experienced Finance Officer to undertake operational finance activities and tasks in our small, friendly and flexible charity. The ideal candidate will perform finance tasks to support the Head of Finance through to end of year audit. You will liaise with a wide range of people by email and phone in a professional manner.
Benefits of working for NGA:
- Competitive salary of £25,500 - £29,000 per annum.
- Annual leave entitlement of 25 days (FTE) increasing to 27 with continuous service, 8 days bank holiday and 3 days Christmas closure, with the ability to buy and sell annual leave
- Employer contribution pension scheme at 7%
- Hybrid working (between our Birmingham office and home working) and other flexible working arrangements on request
- Wellbeing support through our employee assistance programme
- A healthy training and development budget (CPD) with a wide range of learning and development opportunities
- A commitment to environmental sustainability includes a cycle to work scheme and encouragement to use public transport, including railcards
Key responsibilities of our Finance Officer will include:
- Working closely with Head of Finance to ensure receipts are recorded correctly on Sage 50 and membership accounts are validated/activated on Sage CRM as required
- Sales ledger converting sales quotes through the CRM into invoices on sage 50 and issue the invoice via email. Issue reminders for new and existing membership subscriptions, training, consultancy etc and ensure these are emailed to members
- Assisting with the credit control function, chase outstanding payments for membership renewals and new customers by phone, email
- Posting letters attached with a copy invoice to members chasing the outstanding payments – on a monthly basis
- Entering supplier invoices/expense claims, collate supporting receipts, and get appropriate authorisations for payment per policy.
- Setting up bank transfer supplier payments for dual authorisation.
- Monitoring the Finance mailbox and personal mailbox daily and action all queries, change requests in 5 days turn around.
- Monitoring and action online finance queries and redirect queries to the correct departments.
What we’re looking for in our ideal Finance Officer:
- Minimum of 2 years’ experience in a customer service environment.
- Excellent customer service skills.
- Experience of providing support via an online helpdesk and over the telephone.
- Knowledge and experience of working with databases and CRM systems.
- Experience in providing effective and efficient administrative support to an organisation.
- Clear verbal and written communication skills.
- Professional telephone manner and interpersonal skills.
- Excellent administration skills within a busy office environment
- The ability to analyse and translate data for reporting purposes.
Closing Date: 9am on Friday 22 July 2024
If you feel that you are the right candidate for the role as our Finance Officer or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have opportunities available for 2 part time Carer Assessment Officers to join the team at our Cheshire East Carers Service based in Crewe Cheshire CW1 6GL.
This role will require you to cover all of Cheshire East , therefore access to your own mode of transport is essential.
Hours up for negotiation at interview
At Making Space we are a team that are driven by a strong set of company values that guide us in our mission to make a positive impact on the lives of those we serve in our community.
Our values of Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready are at the core of everything we do.
Our focus on Kind Hearts is about generously building empathy and connection to create a sense of belonging. We believe that every person deserves to feel like they are a valued and respected.
Tailor making is about nurturing unique relationships to make every day count. We understand that every person’s needs circumstances are different, so we strive to provide customised support and assistance to ensure all those in our care are able to live their best lives.
Dreaming Big is about harnessing imagination to generate confidence in ourselves and others to take the first step. We believe that anything is possible when we set our minds to it and we are 100% dedicated to helping others believe in themselves too.
Having Courage is about committing bravely to working in ways that take us to new places. We believe that our team at Making Space really do make a real change to those we serve and we must be willing to take risks and be bold in our decision making.
Being ready is about responding to whatever comes our way by moving forward together. We know too well that life can be unpredictable but by working together and being prepared we can overcome any obstacles.
At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and our looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most.
In the role of Carer Support Worker you will need to be passionate about empowering and helping carers with a range of matters on a one -to one basis. You will provide values based support, advice and information to service users and carers ensuring they have access to practical and emotional support.
You will also assist carers to develop coping stratgeies , conduct home visits and carer assessments and provide information about mental health and mental heal services that are available to them.
In this role you will have a unique opportunity to make a difference in the lives of carers and their loved ones.
An NVQ level 2 (or equivalent) in Health and Social Care or willingness to work towards is essential for this role.
On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role.
We are seeking individuals who can showcase that their personal values align ours here at Making Space.
We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.
Our current benefits include:
- Wagestream – Access up to 30% of your wages as you earn,
- Lifestyle benefits through Bravo Benefits and Health service discounts
- Up to 28 days holidays per year including bank holidays (pro rata for part time)
- We pay double time for Xmas day, Boxing Day and New Year’s Day
- Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
- Access to our library of learning through our e-portal
- Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
- We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
- Travel schemes including cycle to work, car maintenance and 40p per mile travel expenses.
- We run a colleague engagement hub with monthly and annual colleague awards
- Pension Scheme 3% employer contribution as a minimum
- Paid Sick leave
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer.
We can only accept applications from those who are legally entitled to live and work within the United Kingdom.
The client requests no contact from agencies or media sales.
We are delighted to be working with a leading disability charity to find an experienced customer service professional to lead a high-performing Sales & Reservations function. The charity provides essential short breaks for disabled people and their carers that boost wellbeing and rejuvenate relationships and this role is vital part of their mission. You will focus on achieving revenue and occupancy targets, while also providing robust reporting, complaints handling and liaising with internal stakeholders to coordinate guest arrivals.
This is a great opportunity for an expert in customer service delivery to lead on the optimisation of their in-house bookings function, including guest experience, systems efficiency, current processes and implementing strategic initiatives to increase occupancy. You will be working as part of the External Affairs division and will regularly represent the Sales function at wider Executive level meetings.
To be a successful Sales and Reservations Manager, you will need:
- Previous experience of leadership and line management in a customer-focused team, ideally in a hospitality or care environment
- Commercial awareness and experience in reporting/analysis and operating and optimising a CRM system and online bookings
- Team management experience, building high performing teams
Salary: £37,485
Contract: Permanent
Location: London/Hybrid
Deadline: 31st May
Interviews: 6/7th June
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/
If enough applications are received the charity reserve the right to end the application period sooner.
Data and Impact Officer (Part Time, 21 hours a week)
Are you passionate about using data to tell stories of hope and recovery and ensure the delivery of excellent mental health support?
This new role will be central to the successful monitoring and evaluation of Restore’s recovery and coaching services, enabling us to strengthen our evidence based learning and performance.
Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey including helping them plan for the future.
We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to our members (service users) through the provision of accurate and timely data, and continuously develop as a practitioner.
Purpose of the role
Effective data capture, monitoring and evaluation is essential to demonstrating Restore’s impact, and identifying areas for development and improvement. We’re looking for a passionate Data and Impact Officer who can work autonomously, supporting and strengthening our information management systems and processes for data quality.
Person Specification - Please click 'apply' to download the full job specification
Essential - The successful candidate will be able to demonstrate that they meet the following criteria below.
Experience
- Excellent IT Skills, including MS suite, particularly Excel
- Previous experience working with databases and data inputting
- Knowledge of importing and exporting data
- A working understanding of GDPR
- Data visualisation, analysis and reporting, including presenting data in a variety of formats
- Excellent administrative skills, particularly in organisation, planning and prioritisation
- Ability to manage a diverse workload and multiple priorities
- Excellent communication skills both written and verbal
- Ability to work autonomously within a multidisciplinary team
Closing date: Sunday 21st July 2024 at midnight.
Interviews will be held on Friday 26th July 2024. Please note this will be face to face.
The client requests no contact from agencies or media sales.
In this exciting new role, you'll manage and deliver fundraising activities, helping us meet income targets. This is a fantastic opportunity to support our mission of 'Better lives for older people'.
At ExtraCare, we create vibrant retirement villages for over 55's, promoting healthy, active, and independent lifestyles. Our model has proven to reduce loneliness and improve well-being. Join us and be part of the UK's leading not-for-profit pioneer in retirement living, with 20 locations since 1988.
Benefits for Fundraising Manager role include: -
- Pension Scheme
- Salary £39,000 per annum
- Hybrid working
- Employee Assistance Programme
- Life Assurance
- Cycle to work scheme
- 25 days annual leave including statutory bank holidays (England & Wales)
- Option to purchase or sell additional annual leave
Main Duties and Responsibilities (full job specification available)
Working with the Head of Marketing, develop and execute a comprehensive fundraising strategy to support ExtraCare’s objectives.
Secure funding from a variety of sources, including charitable trusts, community groups, corporate supporters, and individual residents.
Lead fundraising events and campaigns with creativity and strategic insight.
Foster long-term relationships with donors to maximise future funding potential.
ExtraCare strives to create a workplace that fully reflects society and encourage applications from all backgrounds. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.
The client requests no contact from agencies or media sales.
Toucan Employment is the UK's longest-running supported employment charity for people with learning difficulties/disabilities and autism. We work to support clients into sustainable employment suitable to their skills, interests, and support needs, as well as offering holistic support.
Since 1989 we have supported 1000s of clients into sustainable employment with all the major supermarkets, London hotels, the Houses of Parliament, football clubs, and many smaller employers.
Toucan Employment is seeking an experienced employment adviser and job coach to lead on our Southwark Works project in South London. Working from our Southwark office with occasional travel across London you will be providing 1:1 employment and job coaching support to up to 30 Southwark residents.
The successful applicant will be a passionate about tackling the obstacles people with learning difficulties/disabilities and autism face in finding work. You will be able to work to your own imitative and be able to engage with a range of stakeholders including businesses, training providers, clients with learning difficulties/disabilities and autism, their parents and carers and partner organisations.
You will be working in line with the Toucan Employment project strategy and will have experience of monitoring and evaluation, working to tight deadlines and demanding targets as well as providing information advice and guidance.
A highly rewarding job for a person with energy, resilience and the ability to organise their own time and schedule.
We are looking for a friendly, empathetic, and determined employment worker to support clients into, and at, employment. We are a small, but efficient charity. Come join our friendly and collaborative team working from a beautiful building in Camberwell.
You will receive 23 days off per annum (pro rata) as well as public holidays.
Please apply with a CV and covering letter addressing the points in the person specification.
Closing date is 5th July 2024
Interviews are anticipated to be 11th and 12th July 2024
Please write a short cover letter (no more than 2 sides of A4) explaining how you meet the criteria in the person specification.
Membership Administrator
We have an exciting opportunity for a Membership Administrator to join the team in this flexible working role.
We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.
Position: Membership Administrator
Location: Warwick/hybrid (2 days per week in Warwick office)
Salary: £22,000 - £25,000 per annum
Hours: Full Time (35 hours per week) less two hours paid wellbeing time, 9-11am on Friday mornings
Closing Date: Midnight on Wednesday 24th July
The Role
The Membership Administrator plays a central role, working closely with the Member Events and Partnerships Manager, membership team and members. This role will be vital to our commitment to provide first class customer service to our members, as well as building positive relationships with internal and external stakeholders, suppliers and partners by:
- Managing member information and enquiries
- Supporting the delivery of member meetings and events
- Supporting the administration of the member development and training programme
- Providing wraparound administrative support to the Membership team.
This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK. Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities.
Key responsibilities include:
- Act as the ‘first point of contact’ for all membership and stakeholder queries
- Management of member information held by NHS Charities Together
- Event administration for online, regional and national events and training
- Administrative support for member meetings and networks and wider team
- Communications support
About You
You will be an experienced and self-motivated Administrator with the skills to support the busy Membership Team. You should be an excellent communicator and sensitive to stakeholder relations; as well as passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.
You will need:
- Excellent IT and word-processing skills, able to use MS office applications particularly Word and Excel
- Experience of managing mailboxes and responding to queries – acting as a first point of contact
- Experience of events administration and event booking systems
- Experience of managing a Customer Relationship Management (CRM) system or similar
- Excellent customer or member services skills
- Experience of administrative support for invoicing and budget management
- Excellent organisational skills, accuracy and good attention to detail
In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.
Benefits Include:
- 10% Employers Pension Contribution
- 28 days annual leave plus Bank Holidays as a minimum
- Flexible Working
- 2 hours per week Wellbeing time out for full time staff
- Apprenticeships, training and development opportunities
- Health Cash Plan
- Company Rewards
- Plus many more great staff benefits!
Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.
Equality and Diversity
The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.
Other roles you may have experience of could include Database Administration, Membership/Charity Administrator, Budget Administration, Events Administration. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vehicles for Change (T/A RevoLOOtion) is a thriving charity founded in 2018 providing fully accessible mobile toilets to festivals, shows, outdoor events and sporting fixtures across the UK.
This is a vital support service for those with disabilities and serious health conditions to participate in events that would be difficult or impossible to attend otherwise.
The Chief Executive Officer will work to deliver the vision, mission and strategic goals of organisation alongside the Trustee Board.
We are searching for someone with proven experience of leading service organisations including business development, operations, finance and HR. Our key future priorities include expanding and modernising our mobile loo fleet, as well as building our off-season business offer.
This is an exciting opportunity for an individual with enthusiasm, drive and a desire to help change the world for the better.
Monday to Friday, 9-5
Covering North Kensington, London – minimum of 1-2 days working in our Kensington office
Closing date: 11th July 2024
What we’re looking for:
- You’re passionate about customer service with excellent communication skills both written and verbal, being resilient with a positive and can-do-attitude.
- You’re exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and delivering a first-time fix to produce high quality work.
- Experience within a customer facing role, preferably within housing management and ideally within the social housing sector.
- A good understanding of tenancy and leasehold management and enforcement is desirable, as well as knowledge of current housing legislation and practice and government policy.
You will be covering a patch in North Kensington. A minimum of 1 to 2 days working in our Kensington office is required. The rest of the time, you will be out and about in your neighbourhood, using the office as a touch down point.
A bit about the role:
As a Neighbourhood Manager you’ll be the ‘face of Peabody’ and responsible for the specialist, personalised service our customers receive. You will ensure a holistic approach and the delivery of accessible, high quality and value for money services, and will work collaboratively with other teams to ensure safe, thriving neighbourhoods that customers love. You will play a pivotal role in ensuring community safety and supporting the wellbeing of residents, with a particular focus on helping vulnerable residents and families and engaging and working with them in the management of their homes and neighbourhoods.
You will underpin and improve overall performance within your area, encompassing all aspects of housing management. You’ll also be carrying out estate, scheme and property inspections and will be identifying issues and capturing feedback to continuously improve our services and customer satisfaction, ensuring lessons learnt help us to improve the service we provide.
This role will require a Basic DBS check before a start date can be confirmed.
As part of this exciting role, you will have the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in housing management, supported by us, if you do not already hold a level 3 qualification or above in Housing. We believe in investing in our employees growth and success, and we are committed to providing the necessary resources and support to help you excel in your role.
By pursuing a level 3 qualification, you will gain a deeper understanding of housing management principles, best practices, and regulatory frameworks, empowering you to make a significant positive impact in the field. This opportunity allows you to combine practical experience with comprehensive academic knowledge, ensuring you are equipped with the skills and expertise to thrive in your role.
A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits of working at Peabody:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
We are currently two years into our Equity, Diversity and Inclusion (EDI) strategy and are due to publish our progress in Autumn 2024. The EDI Lead will join the Head of EDI to help grow, develop, and support our diversity staff networks and our team of colleague trainers who deliver in-house EDI training and to curate our staff EDI learning journey.
We are seeking someone with experience in project management, particularly change management, and experience with staff diversity networks or employee resource groups (ERGs) and developing impactful learning solutions (design, delivery and evaluation). The successful candidate will demonstrate working knowledge and understanding of EDI concepts and language, along with effective communication and interpersonal skills to engage colleagues of all cultures, backgrounds and experience.
Anna Freud is made up of people with a passion for change, which requires in-depth understanding of how EDI impacts the work we do and those we serve as a leading mental health charity recognised internationally. The EDI Lead will work with teams across the organisation including our People and Culture team to shape meaningful interventions and improve representation in our services and staff.
This will be an influential role supporting more equitable and inclusive practice for our staff, and in our schools work, clinical, research, and education and training.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).
Contract duration
Permanent.
Closing date for applications
Midday (12pm), ), Monday 8 July 2024.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 11 July 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held remotely Thursday 18 July and/or Thursday 25 July 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about helping vulnerable people? You may be who we are looking for!
We are looking for an advisor to join the team linking vulnerable Islington residents to the services that can support them, providing advocacy and support with form filling. We bring services and support right to people's doorstep. You will be resilient, and able to work flexibly across the borough providing advice to people in a variety of settings including food banks, community centres, on their doorstep and on the phone.
We work at the heart of the voluntary sector and have a long-established network of partners that we work alongside to deliver support to residents in Islington. Our work with partners is all about building relationships and linking vulnerable Islington residents to specialist organisations and ensuring they get the support they need when they most need it.
If you have a passion to support and empower people experiencing challenges in Islington, then this Connect Advisor role at Help on Your Doorstep could be the role for you!
We are actively recruiting and reserve the right to close the recruitment process before the deadline date. Early application is encouraged.
To apply please click on the 'apply button' and submit a CV and covering letter which demonstrates your suitability for the role against the criteria, in the attached JD and Person Specification
The client requests no contact from agencies or media sales.