Customer Support Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Royal Institution (Ri) is an independent charity which has been connecting people with science for over 200 years. Founded in 1799 through the wonderful generosity of 58 patrons, to this day we remain based in our original, magnificent, Georgian home in central London. Thanks to the support of those early philanthropists, the Ri has inspired generations of scientists over the years whose discoveries have helped shape our modern world.
The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools outreach and social impact initiatives, and our global digital reach including over 1.5m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.
We are looking for an ambitious and dedicated Trusts and Foundations Manager to cultivate and develop the relationships that will enable the Ri to achieve our strategy as we pursue new projects and reach more beneficiaries.
The role is key in maximising income from charitable trusts and foundations, collaborating across the Ri to develop innovative and compelling proposals, delivering excellent account management and stewardship to existing donors, and identifying, researching and engaging new prospects.
You will develop cultivation strategies for current and prospective charitable trusts and foundations and research relevant trusts and grant making bodies to prepare, write and submit applications. You will use your outstanding relationship building and networking skills to build relationships with trust and foundations that are new or lapsed and create opportunities to introduce the work of the Ri.
About you
Driven and motivated, you will be an engaging communicator and creative thinker with experience at writing persuasive funding proposals and the ability to communicate complex messages to a range of audiences.
Do you have:
· Substantial experience of fundraising in the cultural or similar sector,
· Trusts and foundations fundraising experience and knowledge of public sector income streams and trust and foundation practices and principles
· Experience preparing fundraising applications, and a track record of fundraising success
· Demonstrable experience of maximising opportunities from researching prospects. generating meetings, securing income and managing relationships with donors
· Ability to tackle challenges constructively, and find creative ways forward?
If so, we’d love to hear from you!
Please review the full job description and person specification (download below), and click the Apply button to attach your CV and supporting statement (no more than 500 words explaining why you are interested in the role and how you meet the criteria set out in the person spec) by 10am on Monday 15 July.
We plan to interview on 18 or 22 July but may interview as applications come in. We may also close the application process early if we have a strong field of applicants.
The Ri is a charity that brings the public and scientists together to share their interest and passion for science.
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The client requests no contact from agencies or media sales.
Romsey Mill is looking to appoint a talented and enthusiastic Individual Giving Fundraiser to join our team and play their part in helping to make our vision of a transformed society, where all young people, children and families fully belong, positively contribute and thrive, a reality.
We are looking to appoint someone with a good track record of developing and running activities and campaigns and appeals to raise funds from individual donors; who is experienced and excited about data management of donor records and using fundraising systems. The post-holder will have a practical understanding of GDPR and data protection regulations.
Romsey Mill is a Cambridge-based charitable organisation creating opportunities with young people, families and local communities, across Cambridgeshire and Peterborough to overcome disadvantage, promote inclusion and develop personal, social and spiritual wellbeing. Established in 1980 by local churches and working in partnership with a range of other organisations, Romsey Mill is a charity with a Christian ethos, working openly and inclusively with people of any faith and none.
This is an exciting opportunity for an experienced fundraiser to make an impact with a creative and compassionate local charity making a lasting difference for good with vulnerable young people, children and families in Cambridgeshire.
To be successful in the role you will have an understanding of what is involved in coordinating and carrying out fundraising activities to raise voluntary unrestricted funds from individual donors, both one-off and regular giving, and to lead on the management of donor records.
If this sounds like you, this could be your opportunity to join our inspiring team within a much-loved charity.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Lambeth.
£31,534.93 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
1 year maternity cover
9-5, Monday - Friday
Cover runs where needed
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision, team meetings and casework management with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Completion of working rota and managing Annual leave.
Ensuring the visit allocations are completed daily or where necessary, so staffs know what visits they are doing from day to day.
Completing service update meetings and ensuring the actions from these meetings are completed by staff.
Completing initial assessments and leading on medication reviews/ self-medicating reviews/ step down and discharges.
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Ensure Look Ahead Health and Safety policies are always adhered to and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can-do attitude
What you'll bring:
Essential:
Educated to degree level or equivalent
Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for 2 kind, compassionate and resilient IDVAs to join our IDVA Service in Kent.
£29,290.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim. They will also raise awareness of male domestic abuse with partners and within the community.
This is a 12 month fixed term contract.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include:
Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
Building supportive, trusting relationships with clients and creating a positive atmosphere
Knowledge of the criminal justice system. Understanding of Marac protocols
Regular attendance at Marac and completion of all Marac referrals
Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Attending all court and Case Management hearings with or as a representative for clients.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents
Creating a safety plan with clients
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Encouraging customers to attend relevant programmes when appropriate i.e Own My Life
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Team Leader
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
What you'll bring:
Essential:
IDVA qualification
Previous experience managing a caseload
Desirable:
Previous work with male victims of domestic abuse
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Salary - Circa £30k per annum - pro rata if part time
Full-Time / Part-time - 30 hours per week minimum (flexible)
Location - Esher, Surrey
Application Deadline - Friday, July 5, 2024
About our Fundraising team:
See the difference you can make. Every day.
We’re small enough to be a close-knit team where you can see the difference your ideas make to the care, we give every day. Yet, big and ambitious enough for you to grow and explore new campaigns, initiatives, and techniques.
As a team we will support you to grow and learn in your role with training, development opportunities and fantastic wellness benefits.
About the role:
We have an exciting opportunity for a Legacy Officer to join our Legacies team. This is the ideal role for someone looking to gain more experience in legacy fundraising, and for someone who wants to make a difference to our communities when time matters most.
You will help deliver the legacy fundraising programme with the aim of securing and retaining legacy pledges, and ultimately growing income from this vital source of support.
A large part of the role will also be focused on the stewardship of existing pledgers, considerers and enquirers. You will be comfortable engaging with the public, handling enquiries, and keeping our supporters engaged with and updated on our work.
You will also work closely with the Legacy Lead to develop marketing campaigns, legacy materials, and to support other promotional activities and the wider Legacy team
About you:
Empathy and listening skills come naturally to you. You will be pro-active and have good attention to detail, excellent communication skills, as well as some working knowledge of databases.
You may have previous experience working in a fundraising environment, in relationship management/direct marketing or in a customer service related role.
If you are a friendly team-orientated person who shares our values, and you’re looking for a new role in a supportive and inclusive environment, we’d love to hear from you!
As well as our competitive salary package and the opportunity of joining organisation where you will be able to make a difference to our patients and their families, we offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
- subsidised meals at our on-site restaurant
- access to Blue Light Card discount card
- access to our Group Pension Scheme
- educational and professional development opportunities (we have an on-site Education Team)
- free on-site parking
- tranquil Hospice grounds
- Employee Assistance Programme
- wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.
Discover the difference you can be.
About us
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. We need to raise over £10million a year to provide our free palliative and end of life care services and our fundraising team are crucial to achieving this.
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
Interview Date: w/c 15th July
Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
All of our vacancies except from retail are subject to a relevant DBS check.
The client requests no contact from agencies or media sales.
Each year, Young Enterprise helps thousands of young people develop the skills, knowledge and confidence they need to succeed. Through our nationwide enterprise and financial capability programmes, we give young people the opportunities and experiences to discover who they are and what they’re good at.
This is a fantastic opportunity to join a fast-moving, youth-focused charity and play a pivotal role in our flagship programme for primary-age children. We are looking for an enthusiastic, creative and proactive individual to join Young Enterprise as Programme Coordinator until the end of December 2025.
About the role
The Programme Coordinator will primarily be responsible for supporting Money Heroes, our largest primary programme designed to develop the financial capability of children across England and Wales. Money Heroes provides resources, training and mentoring for primary schools, as well as storybooks, games and other materials to supplement learning about money at school and in the home.
The Programme Coordinator will work closely with the Programme Manager and the Money Heroes team to ensure the smooth running of the programme, including coordinating content development and website updates, supporting the delivery of teacher training events, supporting the marketing and promotion of the programme, and supporting ongoing monitoring and evaluation. The role also works more broadly across the whole of the Programmes and Services team to ensure joined-up cohesive support is offered internally and externally to staff, teachers and other educators.
The post holder will be responsible for providing high-level customer service both internally and externally to a variety of people including teachers and other educators and YE staff. This role will also provide ongoing support to ensure we are effectively communicating the aims and objectives of our programmes to external stakeholders through newsletters, social media and email campaigns.
Who we are looking for
We are seeking an individual with first-rate organisational skills. Someone with experience of programme coordination, or the desire to develop a career in this space, who would like to support the development and delivery of training events and teaching materials.
Reporting to the Programme Manager, this is a role that can grow with the capabilities and interests of the person in post, with opportunities to develop skills in project management, digital development, writing copy and inputting into social media and marketing campaigns. This role provides a real opportunity to help drive YE’s programme offer forward and to ensure that young people across the country have access to vital skills and attributes for future life and work.
Why work for us?
- People-focussed with a friendly and supportive workplace culture
- An active commitment to equality and diversity
- Generous holiday allowance of 7.2 weeks, plus your birthday off
- Access to NHS top-up scheme, for money back on expenses such as dental and optical
- Access to an Employee Assistance Programme
- Cycle-to-work scheme
- Group Life Assurance
- Access to various employee-friendly initiatives such as Discount and Benefits platform, Leave Purchase scheme, part financial contribution to Professional Development etc
If this role appeals to you, we’d like to hear from you! When you join us in building a successful and sustainable future for young people, you can expect all the recognition, support and rewards you need to grow and develop yourself.
This is a hybrid role, working out of our London or Oxford office a minimum of 4 times per month.
To apply, please submit your CV and covering letter (up to two sides of A4) outlining your suitability for the role based on the Job Description and Person Specification by no later than 5pm on Saturday 13th July. Applications without a cover letter will not be considered.
Interviews will take place via Teams w/c 15 July.
Please note that, although we endeavour to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.
We empower young people to discover, develop and celebrate their skills and potential.
We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
We are seeking a dynamic and adaptable individual for a hybrid role based in our Gloucester office with weekly travel expected to the Wiltshire & Swindon region. This position offers a unique blend of working environments supporting a healthy work-life balance, offering the flexibility to work from home on occasion.
As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.
You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.
You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.
You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.
As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
A Tenant Management Organisation (TMO) is an organisation set up under the UK Government’s Housing (Right to Manage) Regulations 1994, which allow residents of council housing or housing association homes in the UK to take over responsibility for the running of their homes.
Cottington Close TMC became a corporate body and annually elected a management committee to run the body. This body then entered into a formal legal contract with Lambeth, known as the Management Agreement.
Operational & Strategic Manager
To lead the operational and strategic management of the service covering tenancy services, repairs, cleaning, grounds maintenance and other estate services.
To ensure the proper governance of the organisation and to lead in a manner that supports and guides the organisation’s mission as defined by the Board of Management.
To manage a small team of seven staff to deliver customer service excellence and inspire them to provide a brilliant customer experience.
To oversee the day to day financial management of the RMO, including rent collection and arrears control.
To develop and maintain effective working relationships with Board members, residents and colleagues and work with council officers and other relevant agencies and professionals where required.
The client requests no contact from agencies or media sales.
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Debt Advice Caseworker. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced debt advice caseworker who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.
Main responsibilities:
To provide over-indebted Londoners with free, face-to-face/telephone advice that is accurate, effective and tailored to individuals’ circumstances. This includes:
● Provide case work covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.
● Researching and exploring options and implications so that those accessing our service can make informed decisions.
● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing.
● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels.
● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
See attachments for further details
Interviews will take place on Tuesday 23 July 2024.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity to join Spitalfields Crypt Trust (SCT), a vibrant East London charity dedicated to supporting individuals affected by homelessness and addiction. This role is crucial in ensuring excellent relationships with fundraisers and donors while supporting the administrative functions of the fundraising team.
Role Overview:
- Responding to Supporter Enquiries: Handle emails, calls, and postal enquiries, providing high standards of customer service.
- Fundraising Stewardship: Thank supporters and acknowledge key events.
- Platform Management: Manage Just Giving, Go Cardless, and other online payment platforms, ensuring accurate record-keeping and reporting.
- Financial Records: Maintain up-to-date financial records and donor databases.
- Event Support: Assist with the planning and execution of fundraising events.
- Communications Support: Aid in producing marketing materials and distributing them to SCT shops.
Salary: £24,324 pa FTE
Benefits: 25 days annual leave (rising to 30 with length of service) plus bank holidays (pro rata on basis of 35 pw full time equivalent), 5% employer contribution pension, BUPA Employee Assistance Programme, BUPA Health Insurance cash plan, season ticket loan, cycle to work scheme.
Hours: 21 hours per week
The client requests no contact from agencies or media sales.
Location: Redhill Aerodrome, Surrey
Contract Type: Permanent, Part time
Salary: £27000
Benefits:
- 33 days annual leave rising with service
- Occupational/Enhanced Sick Pay
- Enhanced Parental Leave
- Access to the Blue Light Card and Blue Light Events
- Access to the Wellbeing Hub Money Purchase Pension
- Scheme Group Life Assurance Cover
- Group Income Protection Cover
- Critical Illness Cover
- Employee Assistance Programmes
- Hybrid working
- Development opportunities
MAIN PURPOSE OF THE ROLE:
The Rota Coordinator is an essential and integral part of Team KSS, focusing on supporting the clinical team to ensure safe and effective medical staffing across all areas of Service Delivery. It is dynamic, challenging and at times fast paced. The post holder will be required to undertake the Service Delivery Scheduling in relation to agreed standards and ensure the delivery of Service Delivery Scheduling is of the highest quality within agreed policies and procedures, maintaining operational cover utilising the resources available.
To coordinate an effective Scheduling function in liaison with the Head of Clinical Workforce to ensure the effective delivery of service is maintained. This will involve managing consultant, Registrar and junior doctor rotas, ensuring compliance with the European Time Working Directive and New Deal, together with staff under Agenda for Change Terms & Conditions.
You will ensure that systems are in place to manage all leave and sickness for medical staffing and ensure systems are in place to ensure Clinical Risk/Governance requirements are met.
MAIN RESPONSIBILITIES:
- Assist in the delivery of effective, efficient, support service at all times, managing own workload without supervision, and be able to manage competing/conflicting demands on time.
- Responsible for day-to-day operational management of the roster, to ensure provision of planned resources against agreed schedules within the operational, dispatch and on-call rotas, and liaise with staff and Clinical Operational Managers (COM) to ensure rotas are planned and populated appropriately. Ensure “relief” hours are optimally allocated to balance hours worked vs contracted hours. Implement control measures to manage budget implications in the use of relief hours and emeritus staffing
- Assist in monitoring staffing requirements within designated Operation Areas in liaison with the Head of Clinical Workforce
- Check and authorise staffing swaps to ensure these maintain adequate cover
- Provide accurate and timely records of shifts undertaken by emeritus staff on a monthly basis to enable appropriate salary payments to be correctly administered
- In collaboration with the duty COM, arrange cover short-notice absences, allocating and recording emeritus shifts as required.
- Support the Clinical Director and nominated educational deputy in the rostering of the training/educational requirements, including compliance with mandatory training.
- Authorise and Input Abstractions in line with KSS policies and procedures ensuring that appropriate records are kept and annual leave allowances/TOIL are managed to maintain service provision
- Ensure that agreed procedures are followed in relation to the KSS Policy while on shift.
- Ensure that the Trusts computerised rota system is used appropriately in line with all KSS policies and procedures and the data held within the system remains confidential.
- In consultation with Clinical Operations Managers, prioritise use of own time and resources to ensure the best interest of KSS and of staff are observed.
- To attend relevant meetings & induction to outline the expectations of staff when in post in relation to absence reporting and rota compliance.
- Ensure that changes in circumstance of Service Delivery staff e.g grade/hours are actioned using KSS agreed policies and process, completing Staff Change Forms/Termination forms as necessary in collaboration with HR colleague
- Maintain effective working relationships with all departments within the KSS.
- Be flexible within the role and undertake other duties that are required and are commensurate with this role.
ADDITIONAL INFORMATION:
The closing date for this role is 16th July 2024. However, the role may close prior to this date if a suitable candidate is found.
Closing date 18-07-2024
REF-214935
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Events and Fundraising Executive will play a crucial role in the design and delivery of the Lady Garden Foundation’s varied annual calendar of fundraising events which include charity lunches, brand collaborations and our bi-annual Gala Evening, This role is unique, from the breadth of responsibilities, to the ownership it allows for an individual to flourish and grow in their role.
We are looking for a confident, outgoing individual, comfortable in managing competing priorities and who is able to work collaboratively with a wide range of stakeholders. The successful candidate will be energetic, flexible and reliable in their day to day activities, have a keen eye for detail and excellent writing and organisational skills. In return we offer a role in a growing, enthusiastic, fast moving team and the opportunity to make a real difference.
Responsibilities and Duties
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Support the management and delivery of fundraising events including multiple major donor events, challenge events, brand collaborations and others as required.
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Stakeholder management (charity co-founders, trustees, guests, donors and sponsors) relating to the fundraising events
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Liaise with external events and related suppliers to ensure LGF team and co-founder needs are aligned
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Responsible for managing communications to guests, participants, attendees, manage enquiries and volunteers
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Data management of donors across all events in CRM (Donorfy)
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Undertake admin and clerical tasks - e.g. mailings, send outs, phone/email enquiries etc…
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Alongside the Communications and Awareness officer provide copy and update for the events section of the website
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Manage event equipment and stock
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Attend events when required, including occasional weekends and evenings and provide support to the wider team when required.
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Support with marketing activities of events including social media and email campaigns
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Support with capturing content for the Lady Garden Foundation’s social media sites - Instagram, Facebook and Tiktok (possibly Twitter) as well as website, including support with writing blogs, posts and multimedia content
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Awareness and research of key health issues and updates in the gynae arena (general)
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Awareness and research of activity from other charities within the sector (general)
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To undertake other duties across the Lady Garden Foundation that may be required.
Qualifications and Skills:
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Excellent organisational skills and attention to detail
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Strong IT skills including Microsoft Office
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A good understanding of the charity landscape including Fundraising Regulations
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Effective diary management including your own
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Ability to manage multiple activities at one time including direction from multiple individuals
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An understanding of women’s health issues and the gynae landscape including the five gynaecological cancers.
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Excellent communication and presentation skills
Person Specification:
This is a front-facing role and the post holder will need to identify and exhibit behaviours which promote our values and purpose. The right candidate will demonstrate a flexible approach, and an affinity and empathy with our charity:
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Animated and enthusiastic
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High energy and reliable
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The ability to work independently and as part of a larger team
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Ability to use initiative and work positively and independently
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Strong attention to detail and accuracy in all areas of work
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Demonstrable time management skills
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Passion for our cause
Desirable Skills:
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Some event industry and charity experience
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Experience of using the Microsoft Office suite software
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Confident using MS Teams, Zoom and similar platforms (preferred)
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Experience of using CRM software
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Confident in sharing ideas and knowledge
Equality, Diversity and Inclusion:
The Lady Garden Foundation recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage applications from people of all backgrounds and lived experiences.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary – £28,000 to £32,000 depending on experience
Reporting to – Programme Manager (London & East)
Location – London
Hours – Full time 37.5 hours pw (including evening and weekend hours)
Start -August
Job overview
As a Senior Delivery Lead, you will lead the delivery of the Dallaglio RugbyWorks range of interventions and delivery team within your designated area of London.
In this role you will spend time on the ground delivering interventions to young people. You will also support your Programme Manager with the development and management of the region, which includes the line management of the part time and casual staff members that cover your area.
We are seeking someone with the combined skills of being able to deliver high quality sports and employability sessions to young people with the ability to take on a level of regional coordination.
We are looking for two Senior Delivery Leads, one to lead our work in North and East London and one to lead our work in South and Central London.
Application
Send us your CV.
Supporting young people, using the power of rugby.
As Community Fundraising Co-ordinator for the Huntington’s Disease Association, you will help deliver our strategic plans and objectives by generating and growing income through community fundraising activities. You will support our existing supporters and community fundraising portfolio as well as proactively expanding our reach with community-based groups, organisations, and volunteers, to ensure maximum financial return for the charity. Through the development of community fundraising products, you will engage with our supporters in new and exciting ways.
This is an essential role in a small, national organisation supporting people affected by Huntington's disease. This is an income-generating role, but it is also about connecting with our supporters and creating long-term relationships for the future.
You will develop and deliver excellent stewardship for supporters and fundraising groups to secure and maximise income; you will advise supporters on fundraising legal requirements, fundraising policies and regulations, ensuring that all community fundraising activities meet the high standards of the Huntington’s Disease Association. In addition, you will also manage your own financial income and expenditure targets and budgets.
You will be able to demonstrate experience of fundraising at a charity as well as experience of budget management. You will represent and promote the work, vision and purpose of the Huntington's Disease Association.
This is a fantastic opportunity for the right candidate to develop community fundraising at a national charity. You will help the charity to increase supporter numbers, encourage long-term support and provide memorable stewardship for supporters. Learn more about the role in the job pack included.
Our Vision:
Together we will build a better life for anyone affected by Huntington’s disease.
Our Mission:
To enable everyone affected by Huntington's disease to live life to their full potential by:
- Improving care and support
- Educating families and the professionals who work with them
- Championing the needs of the Huntington's community by working together
- Influencing decision-makers to tackle discrimination and secure equity of access to services
Our Values:
We are: Tenacious, Experienced, Compassionate, Inclusive, Inspirational
Our Goals:
We will ensure everyone affected by Huntington's disease gets the care and support they need
We will help make each day with Huntington's disease the best possible day
We will make sure the voices of people affected by Huntington's disease are heard and are at the heart of everything we do
We will not rest until everyone with Huntington's disease has access to treatments
We will be a resilient charity
Benefits:
* 25 days annual leave plus public holidays (pro rata for part-time staff)
* A pension scheme with 3% employer contribution
* Medicash scheme
* Tax-free working from home allowance
* Flexible working approach
* Supportive and positive working environment
* Fantastic learning and development opportunities
We improve care and support services for people with Huntington’s disease, educate families and professionals, and champion people’s rights.
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The client requests no contact from agencies or media sales.
We have an exciting new opportunity for an Operations Manager to join the management team of this well-known local charity. The successful person will be working alongside our Centre and Shop Managers, and together will work as a team with responsibility for the day to day running of the Charity. Volunteers are at the heart of our charity and are central to all we are able to achieve so previous experience of working with volunteer is desirable.
Romsey Cancer Support Centre (Jane Scarth House) is a registered charity that has been providing practical support since 1995 to anyone whose life is affected by cancer. For the last 10 years we have operated as a completely independent charity.
Jane Scarth House, in the centre of Romsey, is a walk-in centre providing emotional and practical support with all services provided free of charge. Only a couple of hundred yards from Jane Scarth House is Jane’s, the charity’s shop, whose profits are used solely to help fund the services from Jane Scarth House.
The Operations Manager will lead on the development and review of policies and procedures and the implementation and use of technology/systems to enhance our effectiveness. They will also ensure our processes are compliant with regulatory/financial controls and be able to oversee facilities and infrastructure.
This part-time (0.5) role is based in Jane Scarth House with some flexibility to work from home at times.
We are looking for someone who is a great team player, a good organiser, has experience of a multi-disciplinary operational role, can work on business/financial plans, can monitor a risk register, who likes variety, who can set their own schedule (and keep to it), is prepared to research topics and take advice on best practice and who more than anything wants to be part of the next stage of our charity’s development.
Please see the job description for more details.
The client requests no contact from agencies or media sales.