Customer support jobs

As the Head of Technical and Consulting, you will lead a specialist team to deliver our consultancy, training and charity formation services, ensuring that we continue to deliver highly valuable expertise and knowledge to our church and charity partners.

This role forms part of Stewardship’s Leadership Team, collaborating closely with members of the Leadership Team and the other professional services teams to help safeguard the financial and governance reputation of God’s Church.  

Generosity should be joyful, and yet it can often feel burdensome because of the necessary administration that surrounds financial giving. By attentively and diligently serving our clients, you will be helping to release more joyful generosity in the UK Church and beyond.
 

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

CoppaFeel! is looking for a Head of Public Fundraising who will be responsiblefor leading an emerging department at CoppaFeel! that holds both historic and new income streams. 

With an ambitious team, we need someone in this role to engage a diverse audience and raise vital funds to save lives.

You will oversee acquisition and stewardship, maximising income from audiences including individual giving, community, gaming, lottery, legacy and in-memory giving. You will lead in developing and delivering the public fundraising strategy. With a recent review of public fundraising at CoppaFeel!, you will be key in the support and development of unrestricted income, as we invest in new fundraising products, marketing campaigns and growth.

This department is important to our growth at CoppaFeel! and it is an exciting time to join as we are committed to investing in new income streams and need a dynamic, driven leader to drive them forward. You would be able to shape this department and role the way you see it moving forward at CoppaFeel!.

The Head of Public Fundraising will sit within the Fundraising team and report to the Director of Fundraising. You will have a team of 3, with 2 direct reports. 

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.

Duties & Responsibilities

Strategy

• Develop and deliver strategies to secure donations from individual donors, driving repeat gifts and income to meet your annual target and agreed KPI’s.
• Use your expertise in multi-channel fundraising including digital, direct mail, email and social media.
• Oversee and expand our fundraising initiatives including DIY fundraising, lottery, gaming, legacy, and fundraising appeals across all marketing channels to increase number of donors and donations and boosting average donation values.
• Understand and advocate for supporters, inspiring them to engage and donate, ensuring our thanking and engagement strategies encourage repeat giving.
• Develop new fundraising products ensuring our donor profiling analysis sits at the heart of new development.
• Ensure ROI and key performance metrics are used to make evidence based decisions.
• Work closely with Heads of Department to deliver the CoppaFeel! strategy.

Leadership

• Work within the leadership team to maintain the CoppaFeel! culture reflecting and championing the organisations values of positivity, creativity, community and impact.
• Work closely with all Heads of Departments to collaborate on projects and stay across the direction of all teams.
• Lead and inspire the Individual Giving Manager and Digital Fundraising Manager to meet their objectives and live the CoppaFeel! Values.
• Work with the Director of Fundraising and leadership in fundraising to set the ways of working and high performance of the team.
• Champion public fundraising across CoppaFeel! helping to develop a fundraising culture at the organisation.

Management

• Manage and support the Individual Giving Manager, Digital Fundraising Manager and oversee the Individual Giving Assistant, ensuring they have annual performance reviews, learning and development plans, KPI’s, and are supported to meet their fundraising targets.
• Responsible for the knowledge of regulation relevant to individual giving and public fundraising including GDPR and the Fundraising Regulator Code of Fundraising Practice.
• Manage and oversee compelling fundraising communications and targeting external audiences using a range of direct response channels.
• Oversee the management of our new gaming fundraising strategy.
• Develop and oversee new fundraising products, including launching a new celebrity led fundraising initiative.
• Oversee and continue to develop our new legacy fundraising initiatives at CoppaFeel! ensuring we are stewarding legacy pledgers and legacy partners.
• Work with the Head of Finance on budgeting, reporting, re-forecasting income and ROI.
• Produce progress reports as required to the Director of Fundraising.

Administration 

• Develop dashboards with the Database Executive for ease of reporting KPI’s for Public Fundraising at CoppaFeel!.
• Ensure systems are kept up to date including Beacon CRM, and CoppaFeel! shared Google drive.
• Excellent record keeping at all times of public fundraising campaigns and communications on the CoppaFeel! shared Google drive.
• Keep diary and shared calendar up-to-date, shared communications across the organisation including desk booking systems, People HR, Weekly Round Up and contribute to team meetings.
• Ensure excellent financial records are kept including invoicing, contracts for suppliers, cheques and cash collections, and team expenses, following CoppaFeel! finance policies.

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role.

Skills, Experience and Qualifications

Essential

• Experience of team leadership
• Experience of budget management
• Experience of increasing income from fundraising campaigns
• Experience of donor acquisition campaigns and launching new fundraising products
• Experience of working in individual giving, or public fundraising for a charity
• Ability to project manage with multi stakeholders
• Experience in writing compelling donor communications

Desirable 

• Experience in all aspects that sit within this department : Legacy giving, DIY fundraising, regular giving, individual giving, gaming and streaming and campaigns

Application information

Applications will close at 9am, Monday 5th May with the aim to commence interviews week commencing 12th May.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual Leave: 22 days pro rata (plus public holidays).

Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.

Flexible working: A hybrid working arrangement, working from home up to 3 days per week (pro rata) and Core hours between 10am and 4pm.

Training: We have a budget each year for employees training and development plans.

Flex Friday: Every other Friday you will have off, without a salary deduction, we just ask employees have their work phones with them in case of emergencies!

Equality, Diversity & Inclusion Statement

At CoppaFeel!, we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

Offering services across three sites in Worksop, Doncaster and Mexborough Aurora Wellbeing offers a unique service bringing together health and heritage to provide support for local people affected by cancer, and long-term health conditions. We encourage people to be active participants in their wellbeing, working together to improve physical and emotional health.

Charity Core Purposes: ‘The promotion of good health and wellbeing by assisting in the relief of symptoms and the improvement of the quality of life by providing supportive services to those who have been diagnosed with or affected by cancer and long-term conditions and providing support, information and education on the benefits of receiving complementary and holistic therapies as well as to build awareness of the links between heritage and good health and wellbeing, education and research of wellbeing to the general public as a whole.’ ‘’ The Aurora service is a lifeline for those people facing the shocking diagnosis of cancer. ‘’ ‘’ The compassion and support we have received from the first moment we walked through the door has been exemplary. Aurora provide such a wonderful service which is much needed and very much appreciated. ‘’ About the Role Job Summary Our new Fundraising Manager will work closely with the Board o

Our new Fundraising Manager will work closely with the Board of Trustees, CEO and Senior Leadership Team to scale our impact and expand our reach. They will play a pivotal role in leading fundraising and shaping the charity’s future . They will develop and deliver comprehensive plans to maximise income from individual giving, legacy giving, corporate and community giving and trusts and foundations which have been identified as strategic fundraising priorities.

We are seeking a professional and enthusiastic and transformational leader with strong interpersonal and organisational skills. Confident in strategic management they will have the skills to lead the develop and deliver the organisations fundraising strategy.

We are currently moving into a new strategic period, and this is an exciting time to join the Aurora Wellbeing Family.

Main Duties 

Reports to Chief Executive Officer Contract Permanent

A member of the senior leadership team the post-holder port directly to the CEO. Working in a person-centred environment the Head of Fundraising will:

• Develop and implement a comprehensive fundraising strategy to meet annual income targets.
• Lead and manage a diverse range of fundraising activities.
• Cultivate and steward relationships with major donors, corporate partners, and sponsors.
• With the support of the Digital and Communications officer, develop and raise the charities profile.
• Act as a spokesperson for the charity, building relationships with the media and outlets managing public relations.
• Ensure the organisation meets all its legal and statutory requirements including HR, Health and Safety, Charity Commission and GDPR.

Be part of the vision; be part of RIBA.

RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.

Salary: £40,000 plus £10,000 performance related bonus per annum, based upon experience and location

Location: London/Hybrid working

Hours: 35 hours per week, full-time, permanent

Corporate Partnerships

The RIBA Corporate Partnerships team is a new team that has been specifically created to innovate, attract, grow and deliver long-term, sustainable sponsorship revenue streams for RIBA, across a range of events, such as awards, conferences, talks, exhibitions and bespoke projects.

This is an exciting time for this team and RIBA. We are building a new future with mix of existing corporate partnerships and developing new business opportunities with sector leading brands.

About the Role

The Corporate Partnerships Manager is responsible for leading on the acquisition and development of new corporate partners with the intention of driving sales, year-on-year revenue growth and profitability, across the corporate partnership’s portfolio.

Reporting to the Head of Corporate Partnerships, this role focuses on securing revenue from leading organisations, both in the UK and internationally, and supports the successful delivery of corporate sponsorship activities, working with colleagues across the RIBA.

This role includes targeting, engaging and developing business with potential clients in our business category. These include, software providers, accountants, lawyers, banks, property companies, developers and built environment consultants.

You will be required to

• Actively seek, secure and maintain new long-term commercially viable corporate partnership sales opportunities through networking, direct targeting and via business related social media
• Develop a pipeline of corporate partner prospects in line with the business strategies, goals and objectives
• Build and maintain strong relationships with potential corporate partners, through securing and leading new business meetings
• Provide first point of contact and dedicated account management for corporate partners dealing with any queries or new requirements that may arise
• Monitor and manage corporate partner feedback to support development and client service improvement initiatives
• Oversight of corporate partnership accounts ensuring delivery of all agreed terms and requirements, while enabling sponsors’ objectives are met
• Attend client meetings and internal stakeholder and management meetings as the representative of the Corporate Partnerships team
• Attend events to ensure corporate partners’ requirements are successfully delivered, in line with contracted objectives and goals

Working with the Head of Corporate Partnerships

• Develop strategies for evolving and growing corporate partnerships, employing market intelligence to identify opportunities and assess the current market conditions
• Investigate ways to diversify our corporate partnership base and implement strategies to extend and grow our revenue streams
• Devise and implement strategies to increase revenue year-on-year across the RIBA awards, exhibitions, conferences and RIBAJ ‘special projects
• Prepare high quality and compelling corporate partnership proposals and presentations
• Support the development of corporate partnerships marketing collateral

What are we looking for?

​Ideal candidates will have a minimum of three years’ experience in a membership, media or an events organisation or charity. We are looking for an innovative individual with:

• Excellent interpersonal, organisational skills and written and verbal communication.
• A strong work ethic
• An ability to prioritise multiple projects simultaneously
• A knowledge of the architecture and construction industry would be an asset, though not essential.
• Proficient in all MS Office applications
• Ideally, experience of working with and selling to companies in our business category

Why Join us?

Our Benefits:

RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year. For more details on our benefits, please visit our website.

If you would like to apply for the position, please submit your CV and covering letter on our website after you click "Apply". Your covering letter should outline how you meet the ‘Skills, Knowledge and Experience’ in the Job Description, which you will find on our website under supporting documentation. Please note that we will only consider applications with covering letters received directly through our website.

Closing date: Tuesday, 22nd April at 11.59pm
Interview dates: 30th April & 1st May
Second interview dates: w/c 12th May

Due to high volumes of applications we are unable to respond to everyone, however, should you be shortlisted for interview we will be in touch.  We may also close an advert earlier than the date above if we receive enough quality applications.

Please note that you must be able to demonstrate that you have the Right to Work in the UK.  We are unable to proceed with any candidates who cannot show the relevant documentation so please only apply if you meet these criteria. Unfortunately, we are unable to offer visa sponsorship.

The RIBA aims to be an inclusive employer, committed to building an authentic and diverse environment where all are encouraged to be themselves. We champion work/life balance and welcome requests for flexible working across our organisation. We value applications from all sections of society and appreciate divergent experience, therefore if you are excited about the role and working with us, yet your experience may not align perfectly with every single skill or competency, we encourage you to apply anyway.  

Registered Charity No. 210566

Are you a relationship builder with excellent communication skills? If so, GOD TV has an exciting opportunity for you!

We are seeking a dynamic and enthusiastic Church Engagement Co-ordinator to join our Partnerships team and play a key role in building bridges and creating partnerships that empower churches to actively participate in GOD TV's global outreach. You will be instrumental in connecting churches with the transformative power of Christian media.  

About GOD TV

GOD TV is a global Christian media organisation dedicated to sharing the Gospel and making a positive impact in the world. Our mission is to reach people with the message of hope and inspire them to transform their lives. As a Church Engagement Co-ordinator, you will have the opportunity to empower churches to play a vital role in sharing the Gospel worldwide.  

About the Role

As a Church Engagement Co-ordinator, you will serve as a key liaison, building bridges and creating partnerships that empower churches to actively participate in GOD TV's global outreach. Your key responsibilities will include:  

• Working internally and externally to design, build, and deliver a Church/Ministry offer.
• Cultivating and strengthening relationships with churches and their congregations.
• Developing a church relationship framework.
• Building a network of partner churches.
• Creating a communication plan to keep churches updated and engaged.
• Ensuring all fundraising is in line with our charitable aims, fundraising approach and missional pillars (Souls, Israel, Revival).

For a full list of duties and responsibilities, please refer to the attached job description.

Why Join GOD TV?

This is more than just a job; it's an opportunity to be part of a team that is making a real difference by sharing the Gospel, with a reach of over 500 million people worldwide. We offer a supportive and collaborative work environment, where your contributions are valued, and you can grow both personally and professionally.

• Position Type: Full-time – 37.5 hours per week
• Salary: £32,000
• Location: Home-based (UK) with regular travel  
• Interview Dates: 7th/8th May

Genuine Occupational Requirement: Due to the nature and strategic influence of this role, we believe that there is a Genuine Occupational Requirement (GOR) for this role to be fulfilled by a practicing and committed Christian believer. The profile and significant impact that we expect this role will achieve both within GOD TV (in terms of organisational ethos) and with external stakeholders, justifies and supports this GOR.

At Camden Disability Action, we believe in a radically inclusive world where difference is embraced, and no one is disabled by society. We empower and support Disabled individuals and communities through grassroots initiatives, ensuring that Disabled people lead in all aspects of life. Our work is rooted in the Social Model of Disability, challenging systemic barriers and flipping power dynamics to create meaningful, lasting change. 

About the Role – Empowering Disabled Leaders 

We believe that Disabled people should be at the forefront of shaping their own futures. That’s why we are looking for a passionate and experienced Leadership and Coaching Manager to lead and grow our Leadership Programme. 

This is a unique opportunity to support and develop Disabled Leaders who are actively transforming their communities through user-led projects. You’ll be at the heart of flipping the power, ensuring that Disabled individuals are equipped to take charge of their leadership journeys, break down barriers, and drive real change. 

The successful candidate will lead our Leadership Programme, provide coaching and mentoring, and help create a sustainable future for Disabled Leaders. You’ll be part of a dynamic team in an inclusive environment where Disabled people set the agenda and define their own leadership. 

What You'll Do 

• Lead and expand the Leadership Programme, flipping the power by ensuring Disabled people lead the change they want to see. 

• Provide one-on-one coaching and group mentoring for Disabled Leaders, helping them break down barriers and develop their leadership potential. 

• Design and deliver leadership workshops, creating more opportunities for new Leaders to grow and succeed. 

• Manage a team of 4 Disabled staff members, fostering an environment of leadership development, collaboration, and co-production. 

• Collaborate with senior management to align leadership initiatives with CDA’s strategic goals, ensuring Disabled voices are central to decision-making. 

• Work alongside the Operations Manager to oversee budgets and help Disabled Leaders secure funding for their projects. 

Join our team!

Crohn’s and Colitis UK are on the look out for a new Head of People role! With responsibility for ensuring the delivery of an effective and efficient HR function your remit will be to translate the charity’s strategic vision and objectives into actionable HR plans. If you have experience of working with senior leadership teams to enhance workforce effectiveness and develop a positive working environment where colleagues feel engaged and supported, then we’d be keen to hear from you!  

About Us 

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

The role

Starting between £55,000 to £60,000 per annum depending on experience

Hours: 35hrs per week

Permanent: Full-Time 

Place of work: Hybrid

As a member of the Senior Executive Team, you will develop a positive, inclusive work environment where colleagues feel supported, engaged, and empowered to perform at their best to help. Working with the leadership team, you will foster strong employee relations and well-aligned policies to enhance the quality of services we provide. You will embed our values and behaviours, ensuring legal compliance, and by promoting inclusion and diversity, you will facilitate a workplace that better reflects the diverse communities we work with.

About you

You will be a senior HR practitioner, qualified to CIPD Level 5 (or equivalent experience), and have a proven track-record at leading a high-performing HR team. You’ll have plenty of experience in delivering strategic HR initiatives,  excellent knowledge of employment law, an ability to communicate at all levels, and flex your approach according to the situation. We are looking for someone who has had experience of advising and delivering on organisational-wide HR change management initiatives, can work effectively to project deadlines, and will successfully balance the needs of employees with the operational and ambitious needs of the charity.

Please see our Recruitment Pack for details of our full Job Description and Person Specification. 

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.

We have a hybrid approach to the way we work. Our Senior Executive Team meet with our Senior Leadership Team twice a month on a Monday. These meetings are face to face. One is in central London and one is at our Hatfield office. In addition, you will be required to attend at least four face to face organisational All Staff Together days which are predominantly in Hatfield, one directorate meeting a month in Hatfield, as well as attending the Hatfield office with the rest of the HR team one day a week. One to one’s will be face to face with direct line reports and your line manager once a quarter.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days 
• Salary Sacrifice Pension scheme 
• Flexible working options 
• Enhanced maternity, adoption and paternity pay 
• 24/7 Employee Assistance Programme 
• Wellbeing programme 
• Interest free loan for season tickets 
• Cycle to work scheme 
• Free parking and secure bike locks 
• Training and development financial support and/or study leave 
• Performance review and development scheme 

Corporate Partnerships and Events Fundraiser
Charity
Temporary, 4 months
Part time, 22.5 hours per week, flexible working hours
£15.38 per hour £1.86 holiday pay (£30K FTE)
Hybrid, some travel needed to the office (near Stratford Upon Avon)
Interviews, online, asap
Starting, end of April

Charity People are recruiting on behalf of a wonderful charity based near Stratford Upon Avon to find them a proactive and highly organised person to work in their Corporate Partnerships team. Working in a team of five, and reporting to the Senior Corporate Partnerships Manager, this role will also include event coordination, ensuring the smooth running of their annual event taking place on the 25^th June. You will be able to work a full day, and attend the events out of working hours that afternoon into evening. The ideal candidate will be confident, detail-oriented, and able to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities:

• Provide ongoing support across corporate partnerships and be comfortable approaching a researched pipeline of corporate prospects (potential value £5k-£10k) including meeting with clients and developing proposals.
• Administer the ongoing corporate volunteering programme for the charity's corporate partners and corporate prospects.
• Help organise the event, arranging the guest list, following up with invitees and RSVPS, updating and recording on the charity CRM (Donorfy) and Excel, liaise with suppliers, sending regular updates to the team
• Research and deliver detailed and accurate research and due diligence on corporate prospects as required.
• Support the SCPM with the stewardship of HoEF corporate partners, ensuring strong relationships are maintained.
• Ensure accuracy of recording and customer data management across corporate partnerships using Donorfy and provide reports as required.
• Maintain accurate income records on Donorfy and in Excel spreadsheets, conducting cross-checks to ensure data integrity.
• Ensure corporate files on SharePoint are well maintained to a high standard of organisation.
• Support the administration of supporter care, including maintaining up-to-date records on our CRM, responding promptly to inquiries and donor stewardship.

You will bring:

• Previous corporate partnerships experience, including prospecting and stewardship.
• Confident, with a can-do, enthusiastic work ethic.
• Comfortable working independently within a small team, while knowing when to seek support.
• Strong multitasking abilities and abilities to meet deadlines.
• Strong analytical skills to assess corporate prospects and conduct due diligence.
• Ability to manage and maintain structured filing systems, both digital (SharePoint) and CRM-based (Donorfy).
• Proficiency in Microsoft Excel for income tracking and cross-checking financial records.

This is an exciting opportunity for a corporate partnerships fundraiser to contribute to a meaningful cause and gain valuable experience. The ideal candidate will be confident, organised, proactive and able to manage multiple tasks efficiently and quickly.

There are no buses or trains in a commutable distance. So, you it would be ideal for a car driver, there is parking on site. The office is quite far into the countryside, however there is no set expectation to be in the office, only when required, ideally once a fortnight, and then the week running up to the event.

If you would like to find out more about the role and location, please send your CV.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Are you looking for a career move where you can use your housing experience and customer service skills to help create homes and schemes that we can all be proud of? Join us as a Housing Assistant. 

At Sapphire Independent Housing we are on an exciting journey. We have grown the business, expanded and diversified so that we can deliver much needed accommodation and services in London and Hertsmere.

Now we’re seeking a Housing Assistant to deliver a responsive and proactive housing management service at Bethany House, our female scheme in Islington – as well as contributing to initiatives that enhance our services for tenants and residents in permanent and temporary accommodation. 

You’ll be expected to provide a customer focused letting service to all prospective and new tenants and to liaise with tenants on housing management issues. Your responsibilities will range from reception and office admin duties to housing management functions, including rent collection. This will include managing post and visitors, overseeing all contractors coming into the building, dealing with emergency situations and liaising with the team to ensure all tasks are covered and completed.

We’re looking for:

• Proven experience in supported housing, with knowledge of welfare benefits, rent collection and identifying maintenance/repair issues.

• Proven experience in customer service and handling complaints.

• Experience of IT systems and Microsoft Office applications.

• Experience of administration and office systems.

• Good standard of education, with ability to communicate effectively, verbally and in writing.

• Ability to organise and prioritise your work, to meet deadlines and targets.

• The flexibility to work in a small team in a small organisation, with team spirit, good judgement and practical problem solving.

• Understanding of working in a diverse environment.

This is an excellent opportunity to join an Investors in People Gold employer – a supportive business that encourages employee development and growth from within.

We offer a generous benefits package including interest free season ticket and bike loan scheme, private health and life insurance.

Appointments are subject to Sapphire Independent Housing receiving an enhanced DBS check which we consider acceptable.

Sapphire is a charitable registered housing provider. We welcome all applications and value diversity in our workforce.

If you would like to be considered for this post, you can apply here.

Closing date: Monday 28th April 2025

We currently have an exciting opportunity for a Marketing Manager to join our fantastic Communications and Engagement Team.

This role is a 12-month fixed term contract, working alongside the Head of Marketing and Marketing Officer on a part-time basis. The post holder will work 14 hours per week or two full days. We can be flexible on the days worked to accommodate the post-holder’s needs. We will require them to be predominately office-based because of the need to build relationships with team members, internal colleagues, and crucially our commercial tenants. 

About the Marketing Manager (Part-Time) role 

Are you passionate about creating interesting and engaging marketing strategies and campaigns to support independent businesses and brilliant neighbourhood spaces? Then as the leading social enterprise on London’s South Bank, we want to hear from you.

As our Marketing Manager, you will be responsible for developing and delivering marketing plans which support Coin Street’s purpose and values.

This includes raising brand awareness, promoting the shops, studios, and restaurants at Oxo Tower Wharf and Gabriel’s Wharf, and developing marketing events and in-person activities at the sites. 

The successful candidate will have marketing experience in retail, leisure, or hospitality, with a strong track record in developing strategies and executing online and offline campaigns. They should be strong at managing stakeholder relationships, using content management systems, Google Analytics, and email marketing. Candidates should also be experienced in brand management and overseeing creative projects.

About Coin Street Community Builders 

We provide the opportunities and spaces for people to lead their own change. Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own.  

We promote enterprise, creativity, and lifelong learning whether that is through providing employment, volunteering opportunities, nurturing enterprise, or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.  

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Contract 

Fixed-Term Contract (12 months). Part-Time, 14 hours per week. 

Salary 

£16,000 per annum. 

Extras 

• 27 days’ annual leave (excluding bank holidays)/Equivalent of 35 days annual leave (including Bank holidays), pro rata for part-time staff 

• 8% contributory pension scheme (5% employer contribution, 3% employee contribution) 

• Health and wellbeing support, including online mental health therapy sessions.   

• Free gym membership at Colombo, annual flu jabs 

• Commitment to training and development 

How to Apply 

Please submit your application by midnight on Sunday 27 April. Please note that incomplete applications will not be considered. 

The successful candidate will be required to undertake a DBS check.  

Charity People is delighted to be partnering with an incredibly inspiring health charity to help them find an experienced and motivated data professional to create an organisational data strategy and help revolutionise their approach to data.

You'll thrive on working with supporter data to make processes better, using automation to improve donor experience, driving a mission to retain and grow their supporter base.

The organisation is in their most exciting period of change for years. They are at the start of a large digital transformation programme, overhauling their current systems in multiple areas. As part of this, they are replacing their fundraising database and want to make sure their supporter data is connected and used well across the whole organisation.

They have recently started the project and chosen a CRM and partner to deliver it, but now they need someone to spearhead the data angle and drive the project forward alongside the Strategic Transformation Project Manager and Data Manager.

We are looking for someone who has either led or been heavily involved with a CRM migration before. The successful person will understand the importance of putting data at the heart of driving decision making, and the importance of customer or supporter journey and acquisition.

This is a real opportunity to build an incredible legacy within a passionate charity, building on great work that's been done so far and helping to take it to the next level.

This role is an 18-24 month contract at present, though we anticipate other opportunities may present themselves at the end of this interim period. Our client's HQ is in the Warwickshire area and due to the nature of the role, the successful candidate will need to commute in on average 1-2 days per week, though some weeks not at all. Ultimately, you'll be driven by the needs of the project.

If you have a background in data excellence and being part of Data migrations or transformations in the past, we'd love to hear from you. Feel free to drop me a line or give me a call directly.

There is real opportunity within this role to be exposed to all areas of a nonprofit organisation as you build relationships across all team and witness them also joining up data from their shops to their finance team too. This is a rare and wonderful opportunity to leave a massive imprint on a household name.

Please note that due to an organisational need to get this position filled, we may close this before the stated date, should our client deem there to be enough suitable applicants.

If you are interested in this new role, please email your most recent CV to Neil Hogan at Charity People.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Regional Fundraising Manager (West Wales)

Join Wales’ leading cancer charity as a Fundraiser and manage raising funds across an already established West Wales region. There’s loads of scope to generate more income and grow connections.

You’ll be joining an experienced Wales fundraising team who generate over £2.8million of annual income. Your fundraising impact is seen in people affected by cancer through the services we run, the difference to lives we make and the campaigns that make meaningful change.

You’ll be managing and building relationships across West Wales with our supporters, Friends of Tenovus groups and establishing new fundraising connections and work with teams of volunteers. You can expect to manage events such as our annual Lovelight concerts, Singathons and Breast Cancer Awareness Month to name just a few.

Your region is already warm with strong supporter connections and exciting development opportunities to grow across the region in places like Swansea, Aberystwyth, Haverfordwest to Carmarthen.

Whilst it’d be great if you’ve done Third Sector Fundraising it isn’t a must have to be considered as we’ll consider transferable skills.

What's important is that you're on the West Wales patch already to get across the region regularly,you've got passion for our cause and can't wait to get involved with our supporters and volunteers and put on amazing fundraising events to raise income for people affected by cancer. 

Working Hours: 35 hours per week with flexible working

Due to the nature of our fundraising work you’ll need to be flexible at times to work evenings and weekends. Around this we work core 11am-3pm hours to flexibly suit work around your lifestyle and personal commitments and operate our work flexibly between 7am – 9pm so you can do things like the school runs or fit in wellness activities and hobbies with your working life.

Interview: 1st May at the Tenovus Cancer Care Cardiff Head Office

Place of work: Home based within the West Wales region. There is regular travel required across West Wales and occasional travel to our Head Office (Cardiff). IT equipment is provided and you’ll ned a suitable home working space.

We’re looking for skills, knowledge or experience to show us you’ve:

• A background in securing and looking after business opportunities and a track record in delivering profit or against growth targets whilst building a pipeline
• The ability to work in a way with others that’s inclusive, collaborative and visionary where you proactively work to solutions and adapt your style
• The confidence and ability to deliver talks or presentations in front of a group and can take a lead in managing a project so everyone understands key information and the way things are organised
• Got the ability to build and develop great working relationships with a diverse range of people from our local communities to our Corporate partners
• Excellent time management, prioritisation, and planning skills.

About us

More people than ever are living with cancer in Wales, with around 20,000 people diagnosed every year.

We give help, hope, and a voice to everyone affected by cancer. We understand how cancer can impact every aspect of life and how it affects families and friends too. Our wide range of services offer information, advice, and specialist support to people living with cancer, and their loved ones.

Together with our inspiring community of staff, volunteers, and supporters, we’re determined to be here for everyone affected today, tomorrow, and beyond.

Recruitment Process

Visit our Work For Us page and send your CV and covering letter to our People Team at Tenovus Cancer Care.

If we can support you with your application at all please contact our People Team at Tenovus Cancer Care.

Borderlands is looking for a Fundraising Manager to join our team. This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. At Borderlands, we work alongside people seeking sanctuary, supporting them through the challenges of the asylum system and walking with them on the journey from exclusion to belonging. You’ll be joining a team full of heart, care, and commitment.

Job title: Fundraising Manager

Type of contract: Fixed term contract – 12 months – with scope of extending this

Hours of work: 14 hours per week (between Monday and Thursday to be arranged with the line manager)

Location: preferably at the Borderlands office at The Assisi Centre, Lawfords Gate, Bristol or hybrid. However, we will consider applications for remote work

Salary: FTE £35,235 - £38,626 (£14,094 - £15,450.40 pro rata) depending on experience, plus contributory pension scheme

Annual leave: 10 days A/L per annum (excluding bank holidays)

Reporting: to the CEO

Personal Outlook: The post-holder must have a strong commitment to the voluntary sector and a desire to make a real difference to the lives of asylum seekers and refugees. This role is suited for someone target – driven, with excellent writing skills and great attention to detail. They will be working closely with the CEO, an external fundraiser, the Welcome Centre and Operations Lead, as well as our Finance, Admin and Communications officer. The post holder will be responsible for building on a strong foundation of support from Trusts, Foundations and other grant-making bodies, will cultivate and develop strong relationships with grant-givers to grow our income and support our organisational aims.

About Borderlands fundraising: So far Borderlands’ grant fundraising work has been led by a freelance fundraiser working 3-4 days a month (“Grants and Trusts Fundraiser” in the organisational chart). The Fundraising Manager will work in partnership with them and divide the role and responsibilities according to experience and capacity. Currently, most of our income is from grants; our key funders include the Henry Smith Charity, Garfield Weston Foundation, John James Foundation, Bristol Impact Fund and Nisbet Trust. More info can be found on our latest Impact Report.

This is the first time Borderlands is recruiting for an in-house fundraiser role. In addition to working on grant applications and reports, the manager will support the Finance, Admin and Communication Officer with local giving and developing corporate partnerships.

Some of the benefits of working at Borderlands include:

·Flexible and hybrid work

·Supportive staff team

·Workplace pension contribution

·Optional 1:1 and quarterly staff supervision facilitated by therapists from Trauma Foundation South West

Applications can be submitted in hard copy or by email by Wednesday 7th of May 2025 at 12pm/noon. Late applications unfortunately cannot be considered. We are also unable to accept CVs as applications.

Governance Manager

Home/Office Based (Matlock)

Fixed, 37.5 hour per week permanent contract

£45,560 - £53,600 per annum

Our Governance Manager is responsible for managing and coordinating all governance work, providing support to the Board, CEO and Executive Team in all matters relating to governance and in particular for the Board and Committee meetings.

You’ll ensure that transactional activities are accurately completed within specified timeframes and co-ordinate all committees of the YHA Board and advise on and implement good governance practice.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing?

• Lead and advising on all matters relating to governance including the constitution, memorandum and articles of association, standing orders and codes of conduct, including leading the implementation of any changes agreed by the Board.
• Provide best practice governance advice and support to the Chair, Board, CEO and Executive team, ensuring regulatory/codes of practice compliance, ongoing review of consultations on charity governance and promoting good governance in practice.
• Provide governance support to the Board, Audit and Risk Committee, Finance Committee, People, Remuneration, Impact and Engagement Committee, and the National Officers and Committee Chairs meeting and any other meetings linked to governance.
• Monitor changes in relevant governance legislation and the regulatory environment and take appropriate action.
• Project manage the organisation and delivery of the Annual General Meeting
• Plan and co-ordinate the annual Trustee induction programme.
• Responsible for the administration of the Company, for example: maintaining statutory company records and making the appropriate governance filings to Companies House and the Charity Commission.
• You’ll be the Company Secretary for YHA (England and Wales) and YHA Trading Limited.
• Assist the CEO and Executive with internal and external promotion, PR or other publications and events as required and particularly in relation to corporate governance and Board related issues.
• Develop relationships of trust and confidence, working pro-actively with the Chair, individual Board members, the CEO, Executive team, and external lawyers, where appropriate. You’ll be key in liaising between National Office teams and Board members.

What Skills and Experience do you need?

• Experience of providing governance support at Board level.
• Chartered Membership of the Chartered Governance Institute (or equivalent) or studying towards the qualification or suitable other experience. Experience of working independently, pro-actively and sensitively with senior stakeholders (Chair, CEO, Board members, Exec directors).
• Excellent project management skills and experience.
• Project team leadership skills and experience.
• Experience of budgetary control.
• Experience and in-depth knowledge of corporate and charity governance, including of company secretary functional requirements.
• Friendly, supportive, authoritative and approachable with the ability to adapt communication style to build positive relationships and provide proactive support for internal and external stakeholders at all levels.
• Able to take comprehensive and accurate minutes at speed.
• Able to adapt written communication style to deal with formal Board and governance communications, but equally at home with more informal communications when appropriate.
• Good level of IT skills particularly Word, Excel, Outlook and PowerPoint and a working knowledge of portals for distributing and viewing board and committee papers.
• Very well organised, self-motivated and able to demonstrate initiative, to deal authoritatively with providing best practice advice, peaks and troughs in workload, and conflicting priorities including between departments and individuals.
• Able and willing to flex hours worked in order to cover Board and AGM meeting at weekends and frequent evenings and occasional early mornings (for committee meetings and distribution of Board and Committee papers) and travel to hostels throughout the network to support Board and other meetings, for which Time Off in Lieu will be provided.
• Flexible and adaptable, and willing to support the Chair, Board, CEO, Executive Team, and External Affairs Team.
• A good understanding of charity governance, operational and departmental organisation and requirements.
• A discreet and trusted confidante and source of advice for the Chair and CEO when needed, including tactful handling of sensitive/political issues.
• An advocate of YHA at all times, supporting our charitable object, vision and HEART values.
• Holds a current driving licence or able to travel independently, including to rural locations. For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.