Customer Service Management Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cydlynydd Ymgysylltu Cymunedol – Cymru
Lleoliad: Lleolir y swydd allan o swyddfeydd BookTrust yng Nghaerdydd. Mae BookTrust yn gweithio mewn modd hybrid a hyblyg gyda disgwyl i’r cyflogai dreulio o leiaf wyth diwrnod yn gweithio wyneb yn wyneb bob mis, a allai fod yn swyddfa Caerdydd, yn ymweld â phartneriaid ledled Cymru ac ar adegau yn teithio ledled y DU. Bydd angen teithio rhesymol i gyflawni'r rôl, felly, gydag angen i aros dros nos yn achlysurol.
Cytundeb: Llawn amser, gellid trafod opsiynau hyblyg a rhan amser.
Cyflog: £28,000.00 y flwyddyn.
BookTrust yw elusen ddarllen fwyaf y DU i blant. Gwyddom fod plant sy'n darllen yn hapusach, iachach, yn fwy tosturiol, ac yn fwy creadigol. Maen nhw hefyd yn llwyddo’n well yn yr ysgol. Gan weithio gyda phob awdurdod lleol yng Nghymru, Lloegr a Gogledd Iwerddon gyda chefnogaeth sawl cyllidwr gan gynnwys Cyngor Celfyddydau Lloegr, a Llywodraethau Gogledd Iwerddon a Chymru, rydyn ni’n cyrraedd dros 3 miliwn o deuluoedd y flwyddyn gyda help partneriaid mewn ysgolion, canolfannau plant, ymwelwyr iechyd a llyfrgelloedd. Mae’r rhwydwaith anhygoel hwn yn ein helpu i gymell plant i ddarllen ledled y wlad.
Rydyn ni’n chwilio am unigolyn cadarnhaol a brwdfrydig sy’n gallu dangos y gallu i ddatblygu perthynas a gwneud cysylltiadau dros ystod eang o bobl a grwpiau. Rydych chi’n gyfathrebwr cryf gyda’r gallu i gyfathrebu’n effeithiol ag ystod amrywiol o gynulleidfaoedd, yn ysgrifenedig ac wyneb yn wyneb.
Yn ddelfrydol, byddwch wedi gweithio mewn cymuned neu ranbarth penodol, neu ar draws un, mewn gwaith allgyrraedd neu brosiect yn y trydydd sector, a bydd gennych ysgogiad personol enfawr, a’r gallu i weithio a theithio heb oruchwyliaeth ar draws prosiectau lluosog ar yr un pryd, ac sy’n gallu gweithio'n gyflym, i derfynau amser tyn yn aml.
Byddai’n werthfawr cael angerdd dros wneud gwahaniaeth i blant a theuluoedd, diddordeb mewn dangos manteision llythrennedd a darllen i ddatblygiad plant, gwerth llyfrau, straeon a rhigymau a rôl rhieni, gofalwyr a gwarcheidwaid wrth ddatblygu cariad at ddarllen.
Rydyn ni wrthi’n ceisio recriwtio ar gyfer dwy swydd Cydlynydd Ymgysylltu Cymunedol.
I ymgeisio anfonwch gopi o’ch CV at Booktrust ynghyd â llythyr cyflwyno sy’n dangos sut yr ydych chi’n ateb manyleb y person a’ch ysgogiad chi dros ymgeisio am y swydd. Ni ddylai eich llythyr cyflwyno fod yn hirach na dwy ochr.
Dyddiad Cau: Gorffennaf 31ain 11:59pm.
Adolygir ceisiadau wrth iddyn nhw ddod i law. Anogir ceisiadau cynnar felly.
Ein Hymrwymiad i Amrywiaeth a Chynhwysiant
Ein nod yw darparu proses recriwtio gynhwysol ac rydym ni’n arbennig o barod i groesawu ceisiadau o gronfeydd talent amrywiol: ymgeiswyr o leiafrifoedd ethnig, ymgeiswyr ag anableddau a chyflyrau hirdymor ac ymgeiswyr o gymunedau heb gynrychiolaeth ddigonol.
Rydym wedi ymrwymo i gyfleoedd cyfartal a hoffem sicrhau bod gennym broses ymgeisio sy’n hygyrch i bob ymgeisydd. Os oes angen unrhyw addasiadau rhesymol arnoch neu os hoffech chi i ni wneud unrhyw beth yn wahanol yn ystod y broses ymgeisio, cysylltwch â’n tîm Adnoddau Dynol.
Mae BookTrust wedi ymrwymo i ddiogelu a hyrwyddo lles plant. Mae'r broses recriwtio a dethol yn adlewyrchu ein hymrwymiad i ddiogelu, felly bydd addasrwydd yr holl ddarpar weithwyr yn cael ei asesu yn ystod y broses recriwtio yn unol â'r ymrwymiad hwn, a gwiriadau cyn cyflogaeth.
The client requests no contact from agencies or media sales.
Wildlife Fundraiser
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
Join us at Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
If you don’t have fundraising experience… don’t worry; full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
Position: Wildlife Fundraiser - North London
Ref: JUN20248470
Location: North London
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: Sun, 21st Jul 2024
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
If you would like to learn more about this role, there will be an open briefing session on Microsoft Teams on the date below:
Saturday the 13th July at 11 am
We are looking for starters to join from July, and we reserve the right to close this vacancy once sufficient applications have been received.
About You
What we need from you:
- A passion for conservation;
- Ability to work to targets;
- A driver's licence valid for use in the UK;
- Happy to work 3 out of 4 weekends;
- Willingness to work outdoors and independently;
- Fundraising/Sales and Customer Service experience advantageous.
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form to get started. Should you be shortlisted, you will be invited to complete a short video questionnaire.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.
Please note: This role is being advertised by NFP People on behalf of the organisation #INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is
to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation,
our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.
We are looking for someone who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a fixed-term contract as an Education Worker at our IntoUniversity centre in Craigmillar, Edinburgh.
As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.
The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.
Contract
Full-time, fixed-term until August 2025.
Start date
As soon as possible as agreed with the candidate
Working hours
- Monday: 9:30am – 6:00pm
- Tuesday: 9am – 5:30pm
- Wednesday: 9am – 5:30pm
- Thursday: 9:30am – 6:00pm
- Friday: 9am – 5:30pm
(Some additional weekend & unsocial hours will be required)
Salary
£25,500. This will rise to £27,400 from 29th July 2024
Location
IntoUniversity Craigmillar, The White House, 70 Niddrie Mains Rd, Craigmillar, Edinburgh
Annual leave
- 33 days (inc bank & public holidays)
- + 3 closure days (two in December and one in July)
- + additional length of service entitlement (one day per year of service, up to 5 days)
Staff benefits
– Year round ‘early finish’ Fridays at 4.30pm
– Employee Assistance Programme
– Life Assurance
– Staff in FOCUS – rewards, competitions and prizes across the year
– Interest-free new starter loans of up to £1,000
– Summer working hours
– Cycle to Work Scheme and TravelcardLoan Scheme
The client requests no contact from agencies or media sales.
At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although this role is contractually based at our Cambridge office, you will also be able to work from home within the UK, with the expectation that you will attend our offices and travel as needed for your role. If you need flexible working arrangements, please outline this in your application.
The RSC has an exceptional diversity of audiences - from employees across the world, teachers, scientists and academics, librarians and corporates to politicians and the public. Our work includes activities focused on our role as a support service to UK and international staff, a data source (e.g. for developers consuming data via APIs), a professional body (e.g. supporting members), a publisher (e.g. selling journals, books and databases), and an education resource (e.g. providing content to teachers, students and professionals). Our technology services underpin the operations of all staff members and of our websites and services.
As a Software Development Team Leader for the Royal Society of Chemistry, you will shape the software architecture and the fine grained detail of configuration and implementation throughout the software development lifecycle for performance, security and maintainability of the applications we build.
Working within our DevOps team and with your colleagues across the directorate, you will lead a team of cross-functional technical staff, comprised of both back-end (.NET C#, node.JS), front-end (HTML/CSS/JS/Vue.JS) developers, test automation engineers and site reliability engineers. Your work will enable the Royal Society of Chemistry to build, scale and continually improve our websites and services, serving our global audience of customers, users and colleagues. You will oversee the technical aspects of the product roadmap, working closely in collaboration with Solutions Architects and other Team Leaders to align with, contribute to and iterate on a shared architectural repository, guiding agile workstream members in technical implementation, assigning and ensuring quality delivery of backlog items and taking ownership of technical changes and releases. You will also directly line manage a small number
of back-end C# .NET developers.
We are looking for:
• Strong knowledge and experience of full stack (.NET C# back-end development, HTML/CSS/JS/Vue.JS front-end development) software development life cycles.
• Experience with DevOps best practice, such as continuous delivery, continuous testing, infrastructure as code etc.
• Experience working within Agile practices, particularly Scrum and Kanban.
• People management experience including delivery quality, workloads and personal development.
• Knowledge of Authentication and Authorisation protocols (SAML, OpenID Connect).
When applying, please provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills, knowledge and competencies match the requirements outlined in the job description.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates. As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who have a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Location: Cambridge
Position Type: Permanent
Hours: Full time
Salary: £61,420 - £75,070 per annum plus benefits
Closing Date 14/07/2024
Visit our Work For Us website to learn more about us, our Equal Opportunities Statement and Inclusive Culture Pledge and excellent benefits.
You may also have experience in the following: Software Engineering Team Lead, Lead Software Engineer, Software Development Lead, Software Solutions Team Leader, Principal Software Engineer, Technology Team Leader, Software Engineer, etc.
REF-215 144
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PURPOSE OF THIS ROLE
The role holder is responsible for providing a dedicated service to support a safe and timely hospital discharge with proactive solutions
This is a responsive service requiring someone who is able to juggle multiple priorities and keep them moving to enable people to get people home.
The purpose of the post is to work proactively with clients primarily but not exclusively older people, in both hospital and community settings, to improve their ability to live as independently as possible, for as long as possible, in their homes. This will be achieved by working within the existing local processes and pathways for health and social care, thereby identifying older people in priority need and providing individual clients with a coherent person-centered approach in which their specific needs are seamlessly considered, recognised, and responded to. The principal focus of the service is to provide bespoke home improvements and adaptations that support independence, however there are further outcome requirements related to prudent healthcare, new technology and access to services. Key to the approach is identifying with Health & Social Care partners those in critical need; ensuring effective service access to beneficiaries and tailoring interventions to the specific need.
To ensure a seamless service for clients being discharged from hospital or prevention of admission to hospital.
Key accountabilities and responsibilities
· To be the face and direct contact of the Hospital to a Healthier Home Service.
· To work when required within the local Hospitals.
· To work with the hospital teams, assisting with patients housing needs and solutions to meet those needs to enable
discharge by the planned discharge date.
· Provide a point of contact for responding to clients or professionals calling the office in relation to urgent hospital works.
· Visiting clients on the wards to ensure we provide advice and personalised support to the client to identify their needs and discuss personalised options to repair or adapt their home.
· Proactively identify older frail patients with age-related challenges, complex health issues and related sensory loss, dementia or post-stroke trauma, that threaten their independence at home.
· Promote, provide awareness and develop referral protocols for potential clients with NHS, Social Care and Third Sector teams and establish a good working relationship within the relevant local authority departments, health services, housing and voluntary groups who are in contact with the client group.
· Work with the assessment and discharge planning processes within local clinical settings to assist in identification in a structured way, embedding a housing-related community service in the patient pathway.
· Provide a Healthy home visit assessment that is person-centred and needs-led, identifying housing, environmental and personal risks to independent living that clients face including assessing the risk of falls, and any factors affecting the safety, warmth and security of the property.
· Ensure that the client understands and is kept informed of all the procedures and practices involved with their particular circumstances.
· Deliver targeted information, signposting and support to those individuals identified with sensory loss, dementia and stroke (and their families and friends), to ensure they are aware of the services, information, advice and support available to them to enable them to live independently.
· Undertake brief interventions with people at high risk of losing their independence; this may include problem-solving with individual clients, supporting them to resolve issues relating to their sensory loss/dementia/stroke, living circumstance and independence, particularly at times of transition, such as hospital admission, diagnosis or discharge.
· Use Person-Centred approaches to plan, implement, monitor and review the support you provide.
· Work in a fully integrated way with other members of the local health and social care teams, to ensure people receive a seamless high-quality support, in which their living circumstance are considered as an integral part of their packages of care and support.
· Liaise with practical services/adaptations team or contractors to undertake relevant repairs and adaptations.
· Refer to specialist support such as the Managing better Caseworker to demonstrate assistive equipment to people which would enable them to live more independently and provide information and support services for clients that want to access new technology to support independent living.
· Have a basic knowledge of complex health and cognitive disorders, e.g. dementia, how the home environment might be improved to maximise opportunities for wellbeing and independence and how sensory loss impacts on these conditions.
· Ensuring the service runs in line with contractual and service level agreements.
· Provide information to the Operations Manager and other bodies monitoring the projects performance.
· Keep up to date with developments in relevant fields of work and research.
· Ensure that good records are kept in all cases, updating computerized records as necessary and maintaining case notes and progress forms.
· Contribute to the development of good casework practice throughout the agency, ensuring all casework meets the standards required by us and is in line with the Advice Quality Standard and the agency business plan.
· Contribute to performance and monitoring reports to the standard and within the timescales required by the agency manager.
· To develop a creative and collaborative relationship with the Technical and Adaptations team to ensure that we can deliver on our objective of always having clients at the heart of everything we do.
· You will be responsible for gathering and collating satisfaction surveys and providing management information on the levels of client satisfaction with the service.
· Ensuring that a suite of comprehensive activity-based risk management plans are up to date, relevant and communicated to the team.
· Produce case studies which demonstrate the impact of our work.
· To foster an excellent relationship with clients, contractors, Health and Social Services Partners and all staff and other agencies.
GENERAL DUTIES:
· Attend regular staff meetings and conferences.
· Undertake other reasonable duties, commensurate with this post, as may be required.
· To be aware of and committed to the promotion of the agency’s values, mission and diversity statements in both employment and service delivery.
· Provide information according to the Welsh language policy.
· Promote and maintain a customer focus.
· Contribute to the Agency overall strategic business plan.
· To work within the agency’s guidelines and procedures.
· Support the smooth running of the office.
· To adhere to Health and Safety legislation and the Agency policies and procedures in relation to Health and Safety
IN THIS JOB YOU WILL NEED
· Understanding of hospital pressures and experience with working hospital with discharge teams.
· Experience of leading and promoting delivery of a project with the ability to be front facing within a hospital environment.
· Significant experience in casework, support work, community work or a related field
· The ability to combine your knowledge and expertise with a person-centred mindset.
· Assessment skills, perhaps gained from professional training or experience.
· Problem solving skills - having a flexible approach to finding solutions that maximise independence and choice.
· You want to work in a value led organisation and recognise yourself in the agency’s core values.
· You have a ‘can do’ approach, remaining focused and calm under pressure. You look for solutions which keep the processes moving because your priority is to ensure our clients receive a high-quality service.
· Excellent listening skills in order to be able to design solutions around peoples’ wishes.
· Skill in organizing resources and establishing priorities.
· Time and workload management skills – being able to plan ahead and manage multiple and competing priorities.
· Clerical, word processing, and office skills.
· Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community.
· Work co-operatively and enable other members of the team to work to the best of their ability.
· Knowledge of the Welsh Government 6 goals to Urgent and Emergency Care
· Knowledge of the Social Services and Well-being (Wales) Act 2014 and The Well-being and Future Generations Act (Wales) 2015
DESIRABLE:
· Up to date knowledge of welfare benefits.
· An understanding of the needs of older people.
· An understanding of housing issues.
· Trusted Assessor status, or the willingness to achieve it.
· A qualification in energy awareness (e.g. City and Guilds level 3) or experience of domestic energy advice.
The client requests no contact from agencies or media sales.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.
In this important interim role, you will be supporting Scope’s largest cohort of people and places, the Retail and Communities directorate.
Fixed term or secondment 6 months, 21 hours a week
Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with working from home.
The role
As Compliance and Performance Administrator for our Retail function, you will be carrying out essential administrative activities to ensure compliance and efficiencies until systems are upgraded.
You will:
- Collate key performance data from various systems and produce reports. These reports provide vital insight for our Retail Field leadership team so they can make decisions to maximise profitable income and ensure safeguarding and health and safety compliance across our Retail estate.
- Schedule meetings and capture actions.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description.
About you
To be successful in this role, you will :
- Have excellent accuracy and attention to detail.
- Have good data analysis skills.
- Be proficient in the use of Microsoft Office, in particular Excel, Word, PowerPoint, and Teams.
- Have the ability to manipulate spreadsheets.
- Be numerate and able to work with large volumes of data
- Have excellent administration skills
- Have excellent customer service skills
- have the ability to work collaboratively
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
We're looking for a kind, compassionate and resilient Children's Support Worker to join our Homelessness service in Tower Hamlets.
£13,676.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To offer practical and emotional support to children and young people aged 0-16 years, who are living with the effects of Domestic Abuse and Violence, and overcoming the traumatic impact on their lives. The support is offered during their time in the refuge, through the transition from refuge to their new home and ongoing support in the community. Support is also offered to children who live in the wider community who access the service independently. To liaise and work together with all other agencies involved with the families, in order to meet their ongoing needs appropriately and effectively. The post is restricted to females only due to the nature of the role. The occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* To ensure that the needs of children and young people in the refuge are assessed as part of admission and the duration of their stay
* To plan and implement a programme of therapeutic and recreational activities for children and young people living both at the refuge and in the community, as well as play-work and activity trips * To provide individual, age appropriate key working sessions for children of all ages. With a focus on safeguarding, including risk and safety planning, emotional & physical health & wellbeing, education and social & family networks
* To encourage and support mothers to build loving and consistent relationships with their children * To work in partnership with all agencies in relation to safeguarding children following both local and national approaches around Early Help Assessments, CIN, TAF and Child Protection Protocols
* To act as the Lead Practitioner in early help assessments and using early help principles to develop support plans for sub-threshold families, ensuring effective multi-agency involvement.
* To write and contribute to the completion of Reports for Courts and Children's Social Care Conferences and meetings regarding the families, when required.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments Mission & Values 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Harris Hill are pleased to be working with a London Hospital Charity to recruit a Philanthropy Officer to join their Philanthropy & Campaigns team. As Philanthropy Officer you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.
The Charity generated £4.5 million through donations in 2023/2024, and are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the hospital site. They take pride in being supporter focused and agile, to deliver impact for patients and staff across their hospitals.
As Philanthropy officer will play an important role in helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.
Your key responsibilities will include;
- To be the main point of contact for donors giving between £1,000 and £10,000 to the charity each year, building relationships through phone calls, emails, letters, and in person interactions.
- To support the development and delivery of engaging events, and bespoke communications for mid-level donors.
- To work closely with the philanthropy manager, supporting with the administration and day-to-day delivery of a new programme for the charity’s closest, and most engaged, donors.
- To draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.
- To work closely with the individual giving officer to steward those who enquire about, or pledge to leave, gifts to the charity in their will
This position would ideally suit a candidate who has experience of;
- Working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.
- Creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.
- Fundraising or engaging with the not-for-profit sector, whether professionally or through volunteering, involvement with community projects, or managing a personal fundraising page.
- Experience of developing longer term relationships with supporters, clients, or equivalent audiences.
In addition to a generous annual leave allowance and pension contributions, other benefits include
- Flexible working policy
- Savings on purchases with the Blue Light Card
- Subsidised gym, pool and classes
- Secure bicycle parking and shower facilities at our Hampstead site
- Fortnightly guided meditation
- Free massage therapy from our complementary therapy team
For more information about this position and next steps please apply here now.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We have an exciting opportunity for a Caseworker (known internally as Independent Victim Advocate) to join the West Midlands team, working 37.5 hours a week, based in our West Bromwich office. Victim Support offer a hybrid working policy, where you will be able to work some of your working days from home, if preferable.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.....
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our West Bromwich office with the option of hybrid working from home. Travel across the area is required, travelling time is within working hours & expenses are reimbursed. The hours for this role are Monday, Wednesday, Thursday & Friday 8am to 4pm & Tuesday 12pm to 8pm.
As a Caseworker you will:
- Effectively managing a caseload, delivering excellent services via telephone, video call and in person to support service users
- Assessing need and risk at initial contact and on an on-going basis
- Developing, delivering, and monitoring safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users
- Helping service users build healthy coping mechanisms and providing practical support and information
- Identifying and providing action to safeguarding concerns
- Working collaboratively with key partners
- Using a bespoke case management system to maintain accurate and confidential records and contributing to monitoring information including the collection of outcomes
- Delivering awareness raising sessions on the impact of crime to partner agencies and community groups and participating in community events.
You will need:
- An understanding of the impact of crime
- Effective verbal and written communication skills
- A proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
- The ability to balance competing needs and priorities
- The ability to work independently and as part of a team
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based at St Giles offices across Wales
Ref PWA-241
Are you a proactive, efficient and collaborative individual with a proven record of working in services providing administrative support in a busy, pressurised environment? Do you have experience of working in services which provide support to people who have faced adversity and disadvantage?
If so, St Giles is looking for a highly motivated Personal Wellbeing Administrator to join our team and provide vital administrative support to teams across one or more contracts awarded by the HMPPS to deliver Personal Wellbeing services in Wales.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.
The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.
About this key role
Our successful candidate will monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Personal Wellbeing Coaches using the appropriate guidance and process, ensure all inputting is accurate and within agreed timescales, plus provide regular activity reports to the Personal Wellbeing Manager. You will be the primary point of contact for all enquiries, external and internal to ensure communication channels are clear and effective, while also liaising with external stakeholders (e.g. Prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner.
Developing and maintaining an Estates log and diary to ensure the team always have an approved site to meet service users in mandated locations when needed and providing administration for meetings, including bookings, invitations and minute-taking, are also vital duties.
What we are looking for
- Experience of managing Customer Relationship Management systems, including inputting data and creating reports
- An understanding of the barriers faced by people with complex and multiple needs
- Knowledge of Trauma Informed practice and how to apply it in supporting service users
- Ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on, including financial expenditure
- Impressive prioritisation relationship-building and interpersonal abilities
- First-class communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work.
Please note this role requires that successful candidates must undergo an Enhanced Adult Only DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 07th July 2024. 11:00pm Interview date: 12th July 2024
Cyf:
A ydych chi'n unigolyn rhagweithiol, effeithlon a chydweithredol gyda hanes profedig o weithio mewn gwasanaethau sy'n darparu cymorth gweinyddol mewn amgylchedd prysur ac anodd? A oes gennych chi brofiad o weithio mewn gwasanaethau sy'n rhoi cymorth i bobl sydd wedi wynebu helbulon ac anfantais?
Os felly, mae St Giles yn chwilio am Weinyddwr Lles Personol brwdfrydig iawn i ymuno â'n tîm a darparu cymorth gweinyddol hanfodol i dimau ar draws un neu fwy o gytundebau a ddyfarnwyd gan Wasanaeth Carchardai a Phrawf Ei Mawrhydi (HMPPS) i ddarparu gwasanaethau Lles Personol yng Nghymru.
Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol a bod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.
Pwy ydym ni?
Mae St Giles yn elusen cyfiawnder cymdeithasol arobryn sy'n defnyddio arbenigedd a phrofiadau go iawn o’r gorffennol i rymuso pobl nad ydynt yn cael y cymorth sydd ei angen arnynt. Pobl sy'n cael eu dal yn ôl gan dlodi, wedi'u hecsbloetio, eu cam-drin, sy’n delio â dibyniaeth neu broblemau iechyd meddwl, sy’n gaeth i drosedd neu gyfuniad o'r materion hyn ac eraill. Rydym yn dangos i bobl fod modd creu adeiladu dyfodol gwell iddynt hwy eu hunain a'r rhai y maent yn poeni amdanynt ac yn eu helpu i greu’r dyfodol hwn drwy gymorth, cyngor a hyfforddiant. Mae ein gwasanaethau dan arweiniad cymheiriaid yn cynrychioli asgwrn cefn ein gwaith, gan roi pobl â phrofiad personol wrth wraidd cyflwyno, dylunio a gwerthuso cefnogaeth a gwasanaethau ledled y DU.
Mae'r The Wise Group yn fenter gymdeithasol flaenllaw sy'n falch o wneud gwahaniaeth i fywydau pobl. Rydym yn falch o'r ffaith ein bod yn helpu pobl i ddod o hyd i swyddi, yn rhoi cyngor i bobl sy'n ei chael hi'n anodd gwresogi eu cartrefi ac yn cefnogi pobl i gael eu traed tanynt yn dilyn cyfnod yn y carchar. I wneud hyn, mae'r The Wise Group yn gweithio mewn partneriaeth â phawb, gan gynnwys busnesau mawr, llywodraeth genedlaethol a lleol a sefydliadau trydydd sector sy'n darparu cefnogaeth arbenigol hanfodol i'n cwsmeriaid. Gyda'n gilydd, rydym yn fwy na chyfanswm ein rhannau.
Daeth The Wise Group a St Giles at ei gilydd rai blynyddoedd yn ôl i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad personol a chymhwysedd diwylliannol. Hyd yn hyn rydym wedi derbyn mwy nag 20 o gytundebau i ddarparu Gwasanaethau Lles Personol, Cyllid, Budd-dal a Dyled a Menywod ledled Cymru a Lloegr.
Ynghylch y rôl allweddol hon
Bydd ein hymgeisydd llwyddiannus yn monitro ac yn rheoli derbyn atgyfeiriadau gan y Gwasanaeth Prawf drwy'r System Cymeradwyedig Cwsmeriaid (CAS) gan sicrhau eu bod yn cael eu haseinio'n llwyddiannus i Hyfforddwyr Lles Personol gan ddefnyddio'r canllawiau a'r broses briodol a sicrhau bod yr holl fewnbynnu yn gywir ac o fewn amserlenni y cytunwyd arnynt, ynghyd â darparu adroddiadau gweithgaredd rheolaidd i'r Rheolwr Lles Personol. Chi fydd y prif bwynt cyswllt ar gyfer pob ymholiad, allanol a mewnol i sicrhau bod sianeli cyfathrebu'n glir ac yn effeithiol, tra hefyd yn cysylltu â rhanddeiliaid allanol (e.e. carchardai), partneriaid cyflenwi, darparwyr prynu ar y pryd ac asiantaethau eraill i drefnu apwyntiadau, atgyfeiriadau, ac yn gyffredinol i sicrhau bod gwybodaeth yn cael ei chyfnewid mewn modd clir, amserol ac effeithiol.
Mae datblygu a chynnal log a dyddiadur Ystadau i sicrhau bod gan y tîm safle cymeradwy bob amser i gwrdd â defnyddwyr gwasanaeth mewn lleoliadau mandadol pan fo angen a gweinyddu cyfarfodydd gan gynnwys bwcio stafelloedd, gyrru gwahoddiadau a chymryd cofnodion, hefyd yn ddyletswyddau hanfodol.
Yr hyn rydym yn chwilio amdano
- Profiad o reoli systemau Rheoli Cysylltiadau Cwsmeriaid gan gynnwys mewnbynnu data a chreu adroddiadau
- Dealltwriaeth o'r rhwystrau sy'n wynebu pobl ag anghenion cymhleth a lluosog
- Gwybodaeth o ymarfer Trawma Gwybodus a sut i'w gymhwyso wrth gefnogi defnyddwyr gwasanaeth
- Y gallu i ddatblygu a chynnal dulliau y gellir monitro ac adrodd ar gydymffurfiaeth â pholisi a gweithdrefn yn effeithiol â nhw gan gynnwys gwariant ariannol
- Sgiliau blaenoriaethu, adeiladu perthynas a galluoedd rhyngbersonol trawiadol
- Sgiliau cyfathrebu rhagorol, ar lafar ac yn ysgrifenedig
- Dull hyblyg, cydweithredol a phroffesiynol o ymdrin â'ch gwaith
Sylwch fod gwiriad DBS Uwch yn ofynnol ar gyfer y swydd hon gan ei bod hi'n golygu dod i gysylltiad â chyfranogwyr a chydweithwyr agored i niwed.
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4x cyflog blynyddol), dyddiau 'duvet', benthyciad tocyn tymor, rhaglen fanteision gweithwyr, taleb gofal llygaid a llawer mwy.
Rydym yn gyflogwr ecwiti a chynhwysol. Rydym yn croesawu pob cais, ac yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n uniaethu fel anabl, niwro-eang, neu niwro-amrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad ymarferol ac amrywiaeth meddwl ei gynnig i'r sefydliad.
Bydd St Giles yn gwarantu cyfweliad i bob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag hon.
Dyddiad cau: 07th July 2024. 11:00pmDyddiad cyfweliad: : 12th July 2024
Hours: Full time – 35 hours per week
Contract: Fixed term until 17.01.25
Benefits:
- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Location: London/Bristol - flexible working arrangement can be agreed with the line manager.
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Policy Officer, who will work to support our policy team to develop high quality, relevant, evidence-based policy. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF here: https://www.housing.org.uk/about-us/
Interested in providing support to a hard-working team and helping to develop policy positions that protect the interests of housing associations?
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- Providing support to the team in engaging with member housing associations to identify and respond to the key opportunities and challenges facing them now, and in the future.
- Undertaking evidence gathering and analysis to support policy development.
- Contributing to policy development, including by drafting text for briefings or consultation responses, and taking forward elements of policy projects with support from colleagues.
- Supporting the running of policy team meetings and events.
The successful candidate:
The successful candidate will be able to demonstrate:
- Experience of delivering excellent customer service and giving accurate advice/information in a timely manner.
- Knowledge of or interest in housing and social policy.
- Knowledge of or interest in the policy development process.
- Ability to communicate in writing and verbally to different audiences.
- Ability to bring together and summarise information from different sources.
- Excellent administrative skills with the ability to prioritise, multi task and meet deadlines.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff – https://www.housing.org.uk/about-us/transparency/who-we-are/. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.
Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at [email protected] with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 8th July 2024
Interview date: week commencing 22nd July 2024
Work setting: Remote with occasional visits to office for training and events purposes
Salary: up to £32,760.00 per annum (pro rata)
Hours: 6-month FTC, full-time (35 hours per week)
Location: London
Do you enjoy providing support to delegates and volunteers by assisting, processing bulk event registrations, arranging complimentary committee registrations, and dealing with enquiries? This role does not include overseeing events' logistics. However, your contribution will be essential to providing strong administrative support to events and communication with stakeholders at all levels.
TPP are recruiting a proactive Events Registrations and Support Administrator on behalf of our client, a respected membership organisation whose objective is to promote education.
Benefits:
- App providing GP consultations, Physiotherapy, mental health support and life, money and wellbeing support.
- 22 to 27 days' holidays, depending on length of service, and pro-rated based on work pattern.
- Employee Assistance Programme.
- Flexible working arrangements.
- Life insurance (group personal accident scheme providing up to 3 times your salary in the event of permanent disability, loss of a limb or death).
- Private Medical Insurance.
- Aviva Group Pension Plan (9% employer and 3% employee contribution).
- Interest free loans.
The Role:
As an Events Registrations and Support Administrator, you will work with the Branch Network Manager to deliver the Events Programmes for Branches in line with budget, good governance and engagement principles, always being mindful of the charity's funds and reputation.
Responsibilities:
- Facilitate affordable, inclusive, and accessible CPD via in-person, hybrid, and digital events.
- Work closely with the Branch Network Manager to implement Events Programmes for Branches.
- Collaborate with volunteers, Branch Network Officers, and the Branch Network Manager to create and promote the annual branch programme.
- Utilise Cvent to design event registration pages and delegate confirmation emails.
- Produce emails, local bulletins, adverts for publications, and social media content within brand guidelines.
- Update websites with branch activity information.
- Assist with bulk event registrations and complimentary committee registrations.
- Handle delegate and volunteer enquiries.
- Monitor and report on marketing campaigns and attendee statistics.
- Manage prospect data and support the process of branch prize winners.
- Distribute marketing materials, prepare delegate badges, and attend events as needed.
- Manage mailboxes, connect potential volunteers/speakers with the network, and maintain branch web pages.
- Survey members on behalf of branches and update CRM with committee changes.
- Contribute to the development of a speaker directory and formulation of content for branches conference, forum, and volunteer inductions.
- Promote the Branch Network at branches conference, branch events, and industry events.
To be considered for this Events Registrations and Support Administrator role:
- Demonstrate experience processing high volume registrations for events.
- Attention to details, excellent organisational skills and superb time management.
- Experience using event management software.
- Used to providing excellent administrative support to events.
- A background working for a Membership professional body
- Ability to work in a fast-paced environment with conflicting deadlines
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wales - Interventions will be delivered across various locations in Wales.
Ref PLC-241
Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons? Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?
If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.
The Wise Group is a leading social enterprise working to lift people out of poverty. St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).
About this exciting opportunity
Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.
We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales. Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.
What we are looking for
- Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
- L3 in Advice and Guidance or equivalent
- The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
- An ability to work sensitively with clients applying trauma-informed strategies
- Impressive IT, relationship-building and communication skills, both verbal and written.
Please note this role requires Enhanced Adult DBS checks.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply, please visit our website via the ‘Apply’ button.
Closing date: 7th July 2024. 11:00pm Interview date: 15th July 2024.
A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai? A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?
Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru.
Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.
Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.
Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi. Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol. O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).
Ynghylch y cyfle cyffrous hwn
Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar. Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.
Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt. Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol.
Yr hyn rydym yn chwilio amdano
- Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
- L3 mewn Cyngor ac Arweiniad neu gyfatebol
- Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
- Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
- Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig
Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.
Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.
Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.#
I wneud cais, ewch i'n gwefan trwy'r botwm 'Gwneud cais'.
Dyddiad cau: 7 Gorffennaf 2024. 11:00pm Dyddiad cyfweld: 15 Gorffennaf 202
We have an exciting opportunity for a Caseworoker (known internally as a Victims Champion- Anti-Social Behaviour) to join the Victim Support team in Cardiff, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression.
About the role:
This role is based in Rumney Police Station, Cardiff with the opportunity for hybrid working. Travel within the local area will also be required. As a ASB Victim' Champion you will:
- Work within a multi-agency setting alongside Cardiff Council to provide tailored support to Victims of Anti-Social Behaviour in the Cardiff area.
- Recruit and manage a base of volunteers to help deliver the service.
- Liaise with the Council in respect of new referrals, ongoing casework and to seek advice and guidance as required
- Promote awareness of the service and driving referrals.
You will need:
- to work constructively with groups and individuals in the community
- to work proactively to recruit volunteers
- the ability to lead, motivate, supervise & support a team of volunteers
- to deliver coaching and training as appropriate to volunteers
- the ability to think strategically & plan ahead
- Able to deliver direct services to a client group
- good interpersonal skills appropriate to the support of people in crisis
- to be able to communicate effectively in writing and verbally with a wide range of people
- an organised, methodical & dependable approach to work
- the ability to prioritise & deal with competing demands
- to work without direct supervision, demonstrating a high level of self-management, motivation & determination
- Able to apply problem solving techniques
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We're looking for a kind, compassionate and resilient Therapist to join our mental health service in Kensington & Chelsea.
£17,273.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
This innovative role has been created to respond to recent demands for an integrative approach into support delivery of vulnerable adults presenting a severe and enduring mental illness and/or a forensic background, at times in combination with substance misuse.
The post holder will lead on creating a therapeutically informed programme in order to develop a Psychological Informed Environment in the service.
The role would suit an experienced counsellor/psychotherapist who will lead in facilitating therapeutic groups and individual counselling /therapy for service users. On the other side provide support to the staff team in developing their psychological understanding and raising awareness in the emotional impact of working with this client group.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Adopt and implement a Psychological informed Environment in the service.
To support the team in carrying out holistic assessments on appropriate support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies.
To liaise with the multi-disciplinary team working collaboratively to ensure that full information is given (in case of risk) to enable a robust assessment of service-users.
Lead on staff team debriefs following any serious incidents, develop workshops to assist staff in managing stress and wellbeing in the workplace and advise the manager on supportive interventions for the team as a whole
Lead on team reflective practise sessions as well as other creative activities for the team to aid reflection, insight and best practise.
To ensure recovery focused support plans are reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery with an attitude of 'positive risk taking'.
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially service-user-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Degree level qualification in counselling or psychotherapy
Minimum of 2 years experience in working in a mental health setting or other specialist social care services
Demonstrable experience of support work with people with support needs.
Experience of providing individual therapy and an understanding of risk management.
Demonstrable experience of engaging vulnerable adults with mental health needs/challenging behavior/substance misuse
Leadership skills in supporting team development.
Desirable:
Knowledge of group therapy;
Experience of working with vulnerable adults who are undergoing a period of crisis
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.