Customer service management jobs

We are currently seeking an experienced Programms & Communications Manager to plan, execute, and manage various projects and events that align with BIMA's mission and objectives. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.

Job Title: Programmes & Communications Manager
Salary: Up to £30,000 per annum, depending on experience
Duration: 12 months fixed term contract, with possibility of extension
Hours: 37.5 hours a week, occasional evening and weekend hours
Location: Remote, very occasional attendance at events

About BIMA

BIMA is a membership organisation who aims to bring together Muslim Healthcare Professionals to inspire, unite and serve the community. Our mission is to be the professional home that connects, benefits, and represents our members, enabling positive transformations in the communities we serve.

Job Summary:

We are seeking a highly organised and proactive Programms & Communications Manager to support our events, marketing, website management and membership functions. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.

Responsibilities

• Project Management/ Event Management

  1. Managing and coordinating BIMA events, iftar, events, dinners, charity health promotions.

  2. Coordinate local network projects/ activities for Luton Muslim Health Alliance and London Muslim Health Network, ensuring deadlines and deliverables are met. 

  3. Track project progress, and provide status updates to Senior Management Team.

  4. Support logistical requirements of the events, this may include but not limited to printing, refreshments, liaising with venues, volunteers, stakeholders.

  5. Facilitate team meetings, document minutes, and follow up on action items.

  6. Evaluating and completing written reports on the projects and deliverables. 

• Marketing Management

  1. Assist in the execution of marketing campaigns, including email marketing, social media, and content creation.

  2. Content creation and curation, working with a marketing agency, ensuring consistency with branding and messaging.

  3. Collate marketing materials, ensuring consistency with branding and messaging.

  4. Maintain marketing databases and mailing lists.

  5. Management/ Engagement on Social Media Platforms. 

  6. Assist with promotional activity for BIMA events.

  7. Creating an evergreen campaign on membership growth.

  8. Marketing Administration

• Membership Onboarding

  1. Reviewing and processing membership sign ups via the website.

  2. Reviewing and processing members on BIMA’s whatsapp community.

  3. Maintain and deliver professional customer service for membership queries.

• Administration

  1. Supporting BIMA teams and colleagues in organising and delivering projects and events, this may include but not limited to email management, marketing and promotion, database management and logistical support.

  2. Support senior leadership in administration and management of the email inbox.

Person Specification

• A Bachelor's degree or equivalent experience in a relevant field, such as event management or project management

• Demonstrated expertise in marketing, event planning, and website management, with a track record of successful campaigns and initiatives.

• Exceptional writing skills with the ability to create compelling, persuasive, and well-structured content tailored to diverse audiences.

• Strong verbal and written communication skills, with proficiency in English at a professional level.

• Proven ability to manage multiple projects simultaneously, meeting deadlines and ensuring high-quality outcomes.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Experience with website management platforms (e.g., WordPress) is highly desirable.

• Excellent organisational and time management skills, with a keen attention to detail and the ability to prioritise effectively.

• Ability to work both independently and collaboratively within a team environment, demonstrating adaptability and problem-solving skills.

• Highly self-motivated and proactive, with a strong drive to take initiative and achieve goals.

The Project Manager will play a vital role in furthering BIMA's mission to serve the Muslim healthcare community in the UK.

If you have a passion for organising impactful projects and events and have experience in project and event management, we encourage you to apply for this rewarding position.

Application Process

Applications will be subject to an agreed date to interview and reviewed on a rolling basis, with a final deadline to apply of 31st May 2025. This advert may close if we find the right candidate before then. You are therefore strongly encouraged to apply in advance of the application deadline.

View the full job description and person specification attached.

Applications close at 23:59 on Monday 5th May.

TEP was founded by the Directors of ImpactEd Group and is incubated by the Group, receiving operational and governance support from Group Services. ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable.

The Engagement Platform (TEP)

Our Vision: An education system where school engagement is consistently understood and acted on to improve pupil outcomes, employee culture and community relations.

Our Mission: The Engagement Platform exists to support schools and Trusts to easily, robustly and systematically understand and improve the engagement of pupils and students, parents and carers, employees and community stakeholders.

TEP exists to support schools and trusts to easily, robustly and systematically understand and improve school engagement. As a platform, TEP captures and reports on engagement across various dimensions and stakeholder groups: pupils and students, parents and carers, employees and community stakeholders. TEP helps schools to understand and act on this data. The platform's ability to track changes over time enables schools to measure the impact of their interventions, ensuring that their engagement strategies are effective and adjusted as needed. This action-oriented approach ensures that school engagement is not simply a metric or backward-looking accountability tool, it is core to school improvement.

Alongside providing detailed school and Multi-Academy Trust level insights, we are building the national evidence base around school engagement as a lead indicator. Our research unit provides national insights and research publications to support school level insight and build better sector understanding of school employee engagement. We engage with the TEP school community to provide research insights, case studies and best practice examples to support their practice.

The role

In an exciting note role within TEP, we are recruiting our first Marketing Manager. The successful candidate will have an excellent track record of designing and managing marketing and communications campaigns with impact.

Working closely with TEP Directors and ImpactEd Group Directors you will develop, implement and manage the communications and marketing activity for TEP as we build awareness and uptake of The Engagement Platform across the country and internationally. 

You will plan campaigns, shape messaging and lead on execution of comms and digital marketing activity. With a wealth of data and insight to draw upon, we are excited to invest in our marketing function to take the benefits of TEP to the market.

About you

We are looking for someone who is passionate about education and our mission. We believe this is a role with significant growth and development opportunity and we welcome applications from people who are excited by the chance to shape, develop and grow the communications and marketing function at TEP.  We hope that applicants will bring:

Experience 

• Demonstrable experience in communications and/or marketing, developed over a minimum of three years

• Evidence of achieving targets and outcomes through communications and marketing activity

• Experience of managing and tracking digital marketing ads and campaigns

• (Preferred) experience of working in SAAS product marketing

Knowledge 

• (Preferred) Understanding of UK education sector and sector media

Skills 

• Communication: Ability to listen attentively, and to write and speak clearly, confidently and convincingly.

• Self-motivated, entrepreneurial and solutions-focused; we are a nimble, growing organisation so we have to thinking on our feet and adapt to change.

• Clear passion and interest for improving school engagement and supporting school leaders across the UK.

We are looking for a friendly and enthusiastic Grants Assistant with proven interpersonal skills and the ability to work as part of a small team. You will have the confidence to work independently, with the ability to manage and prioritise multiple tasks as well as contribute more widely to the team’s activities.

You will be hard-working, reliable and able to work collaboratively with a wide range of colleagues across both the Charity and with staff across different hospital departments, ensuring that the reputation of the Charity and the Charity Team remains high by always working in a professional manner.

This post provides a key supporting role in the administration of the Charity, and you will provide finance and administrative support to the grant management processes to ensure that applications, approvals and payments are up to date and accurate and comply with charity policy and legislation.

An important aspect of this role will be in supporting the Grants Manager to implement the Charity’s new Grants strategy and deliver a successful grant-funding programme across the Trust, working alongside colleagues to ensure positive outcomes and the wider sharing of good news stories about grant awards.

You will be a point of contact for all grant queries and may need to guide claimants to manage the process, requiring a “helping hand” approach where necessary.

The successful candidate will have experience in an administrative or financial role, which ideally will have involved using online financial systems or databases.

Experience in the charity sector and knowledge of grant award processes would be an advantage.

KEY JOB RESPONSIBILITES

• Processing grants-related payments, working alongside the Grants Manager and other finance teams in the Trust, to investigate and resolve any discrepancies.
   
• Exporting grant and payment information from the Grants system and assisting with the reconciliation of the grants and the accounts systems as required.
   
• Maintaining the grants database and other records as necessary, ensuring systems are kept up to date and correspondence for grant applicants and suppliers are filed and stored in accordance with appropriate Data Protection requirements.
   
• Assisting in the processing, monitoring and follow-up of charity grants, including corresponding with grant applicants to obtain appropriate information to support the grant making process.
   
• Produce monitoring reports for the Senior Management Team and Grants Manager.
   
• Provide support and guidance to NUH staff and to the Charity’s fund advisors, offering advice on appropriate charitable funds expenditure in line with Charity Guidelines and the Charity Commission’s donor intent guidelines and legislation.
   
• Liaison with hospital staff and charity fundraisers in relation to donor intent, including assisting with the fulfilment of Charity Grants and procurement of small items.
   
• Be the first point of contact for small grants, participating in Trust engagement and providing support to applicants and grantees as required. Deputising with the administration of the grant applications and awards process in the absence of the Grants Manager.
   
• Undertake other work in support of the Charity’s objectives and any other duties identified by the Charity Executives and/or Grants Manager.
  
   

 GENERAL DUTIES
 

• Providing effective day to day administrative support covering the Charity phone line and jointly monitor the Charity Grants inbox ensuring all emails are answered or distributed as required.
   
• Providing cover arrangements in relation to general charity administration including opening post, ordering stationery, credit card purchasers, receiving and counting donations (cheque and cash) from staff and other donors in accordance with charity procedure.
   
• Meet and greet donors and visitors as required, and ensuring that a customer-focused approach is adopted at all times to maximise the opportunities of encouraging donor giving.
   
• Assisting new members of staff and providing absence cover for other Finance team members as agreed from time-to-time.
   
• Participating in external and internal annual audits as required.
   
• Working within legal and charity guidelines.
   
• Participating in and contributing to own Personal Development Review.
   
• To carry out any other duties that may reasonably be required.

If you would like to chat more about the role, please contact Lisa Halsall at Nottingham Hospitals Charity.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 52,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £16m.We are a registered charity employing over 100 career staff and 300 student staff, with an annual turnover of more than £12m, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

We are looking for a HR and OD Manager to enhance the Students Union’s provision of Organisational Development as well as provide high quality advice to managers on a range of HR policies, procedures and HR best practice. The post holder will also complete projects in line with the Union’s People Strategy, working towards the Investors in People Gold accreditation and beyond.

The role is full time and permanent. This role is based at our offices on the Bloomsbury campus with flexibility to work remotely on a 40/60 basis (40% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.

Key Requirements

Do you have experience in providing high quality advice to managers on a range of HR policies, procedures and HR best practice? Do you have experience of delivering training and development programmes as well as supporting colleagues through coaching and mentoring? If the answer is yes, then we want to hear from you.

Our ideal candidate will have strong working knowledge of employment law and the ability to influence others and to develop effective working relationships.

A place to make things happen

Location: Bradford/Burnley/Camberley/Peterborough/Stockton, Hybrid with travel to their office or site/external meeting at least once a month.
Salary: £57,211 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am to 5pm

Our client believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything they do and inspires them to go above and beyond for their customers.

They pride themselves in understanding their needs and delivering the best customer service, every time.

They’re also proud to be at the forefront of change. They’re on a journey of transformation, finding new ways to support their customers - and their people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you with them.

About the role

As the Fire & Building Safety Manager, you'll ensure that fire safety responsibilities across the organisation are fully understood and properly executed. This role focuses on developing, implementing, and maintaining a fire safety culture that minimises risk and guarantees that no fire risk assessments are overdue. You will inspire your colleagues and lead the Fire Safety Assessors & Project Manager, ensuring compliance and safety standards are always met, and that necessary remedial work is promptly addressed. By ensuring customer safety and fire management is proactive, you'll play a key part in safeguarding their residents and assets.

This is an exciting role as you'll manage a national portfolio, including high rise residential properties, ensuring they're safe for their customers. As the landscape of Fire & Building Safety is evolving - as their Fire & Building Safety Manager you'll have the opportunity to take ownership of this service and make continuous improvements ensuring that they're keeping abreast of change and in line with legislation.

Salary

The spot salary for this post is £57,211 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

As a Fire & Building Safety Manager you'll have:

• NEBOSH Certificate in Fire Safety & Risk Management or equivalent fire risk assessment qualification.
• Proven experience managing fire safety programs and delivering Fire Risk Assessments.
• Strong leadership skills with experience in managing a team and driving performance improvements in fire safety.
• Excellent communication and influencing skills, capable of collaborating across departments.
• A full UK driving licence and access to a vehicle for business use.

Interviews

1st stage interview will take place on 1st May. Successful candidates will be required to complete a Congruity questionnaire to complete prior to 2nd stage interviews.

2nd stage interviews will take place on 9th May via Teams.

A place to build a future

They have big ambitions. That means they need people who are driven to succeed and eager to grow. There, you’ll have the opportunity to learn new skills, thrive in their collaborative environment and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - plus the opportunity to purchase more - access to an online GP, gym discounts and a day to spend volunteering for a cause that matters to you.

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, They do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now.

You may also have experience in the following: Facilities Manager, Site Quality, H&S Management, Maintenance Manager, Facilities Coordinator, Health and Safety, States Manager, Site Management, H&S Compliance, Retail Facilities, Facility Manager, IOSH, British Institute of Facilities Management, H&S Manager, Maintenance Engineer, NEBOSH, Building Manager, Fire Safety Manager etc.

REF-221 144

We're looking for a kind, compassionate and resilient Team Leader to join our Learning Disability service in Gravesham.

£32,166.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

The Team Leader is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers who experience severe mental health diagnosis to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for Safeguarding our Customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.

The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures.

This role deputises for the Deputy Contract Manager when required.

This shift pattern for this role is Monday - Friday, 9.00 - 17.00

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Do you want to drive real impact for nature, climate, and communities across Wiltshire & Swindon?

We’re looking for a passionate and strategic Local Nature Partnership (LNP) Manager to lead a powerful, cross-sector movement for nature’s recovery. You’ll be at the heart of a dynamic partnership, working with local authorities, government bodies, farmers, businesses, eNGOs, and communities to champion biodiversity, unlock green finance, and deliver sustainable, nature-based solutions.

This is an exciting opportunity to lead at the landscape scale where you’ll be influencing policy, helping to facilitate nature recovery, and securing long-term investment in nature. You'll drive collaboration, run major strategic programmes such as, water resilience and health & access, and ensure everyone benefits from thriving, accessible green spaces.

You’ll be responsible for:

• Leading the strategic development and delivery of the Local Nature Partnership across Wiltshire & Swindon
• Developing and implementing three core work programmes including Local Nature Recovery & Green Finance, Water Resilience, and Health, Wellbeing & Access
• Facilitate cross-sector collaboration, engaging landowners, public bodies, NGOs, and communities
• Influence local and national policy and promote nature-based solutions through advocacy and communications
• Represent the LNP at high-level meetings, forums, and in the media
• Secure sustainable funding for the LNP and manage budgets effectively
• Support the implementation of the Local Nature Recovery Strategy (LNRS) and develop investable propositions
• Produce annual impact and "State of Nature" reports, tracking progress and driving accountability

We're looking for someone who:

• Brings experience building and leading partnerships across sectors
• Understands nature conservation, land management, and environmental policy
• Has a proven track record in strategy, project delivery, and fundraising
• Is an excellent communicator and inspiring leader
• Is passionate about restoring nature and creating a fairer, greener future

Why join us?

You’ll be part of a progressive, mission-driven cross sector collaboration hosted by Wiltshire Wildlife Trust. You’ll be working at the forefront of nature recovery in the region and will help shape a greener, more resilient future for Wiltshire & Swindon, collaborating with inspiring partners across policy, conservation, farming, and community sectors to turn bold ambitions into real impact.

Wiltshire Wildlife Trust is fully committed to safeguarding the welfare of all children, young people and adults at risk. All WWT staff will receive safeguarding training and must ensure that they comply with WWT’s safeguarding policy.

Wiltshire Wildlife Trust is an equal opportunity employer. We are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need talented people, and more diverse people, on nature’s side. 

As an employee of Wiltshire Wildlife Trust you will have access to a huge range of benefits and support, including but not limited to:

• Employer pension contribution up to 7.5% 
• Group risk insurance – death in service and income protection
• 27 days annual leave increasing to 30 days in your fifth year of service plus public holidays (pro-rata)
• Staff discount at Dragonfly Cafe
• Free tea and coffee
• Head office in town centre with parking
• Cycle to Work Scheme
• Training and development opportunities
• Confidential Employee Assistance Programme (available 24/7, 365 days a year)
• Two staff wellbeing days per annum

Employer: Kids

Location: Remote work with occasional travel to London for in-person meetings.

Salary: £42 - £44k per annum

Hours: 36 hours per week, with flexible hours to be discussed during the interview.

Closing Date: Friday 25th April 2025, 5pm.

About Us

Kids is on a transformative journey towards building a proactive, sustainable major donor fundraising program. We're looking for a passionate and driven Philanthropy and Relationships Lead to help us unlock new philanthropic opportunities, making a lasting impact on children and young people with special educational needs and disabilities (SEND).

Why Join Us?

This is a unique opportunity to shape and lead a new major donor program, building a robust portfolio of high-value prospects and implementing strategic plans to inspire substantial financial support. With Kids’ refreshed brand, senior stakeholder commitment, and a wealth of insights from our 2024 Future of Major Donors project, you’ll have all the tools needed to make a real difference.

Your Role

As the Philanthropy and Relationships Lead, you will:

Strategic Leadership

• Develop and execute a measurable plan for philanthropic growth based on key insights from our recent major donor evaluation.
• Support the Director of Fundraising, Engagement, and Voice to foster a culture of philanthropy across the organisation.
• Collaborate closely with the CEO and senior colleagues to drive donor cultivation activities, leveraging relationships to maximize engagement.

Relationship Building

• Cultivate and nurture existing donor relationships, aligning their interests with Kids’ impactful work.
• Actively network and maintain visibility within the community to attract new supporters.
• Collaborate with the Fundraising, Engagement, and Voice team to integrate efforts and demonstrate the impact of our services.

Prospecting and Outreach

• Develop and implement a structured approach to identifying new donor prospects, including mid-level and major donors.
• Work with the Events Manager to design and execute cultivation events, creating opportunities for meaningful engagement.
• Establish a mid-level giving strategy and maintain a dynamic caseload of potential donors.

Financial and Budget Management

• Set and achieve income targets, using our CRM (Donorfy) to track progress and manage the donor pipeline.
• Develop accurate financial projections and maintain a balanced approach between ambition and realism.

Tailored Communications

• Create compelling cases for support and personalized impact reports, showcasing how donations make a difference.
• Craft thoughtful, donor-centric communications that resonate with supporters’ motivations.

About You

We’re looking for a motivated relationship manager with:

• Proven success in building and sustaining high-value donor relationships, resulting in significant financial support.
• Demonstrable experience in pipeline management, including identifying prospects and generating new financial gifts.
• Exceptional interpersonal and communication skills, both written and verbal.
• Confidence in using CRM systems to efficiently manage relationships and forecast income.
• A strategic mindset with a proven ability to develop and deliver tailored cultivation plans.
• Genuine passion for supporting children and young people with SEND, with insight into the policy landscape affecting them.
• Experience working with senior stakeholders, including CEOs and trustees, to secure support.

Apply Now

Join us in making a real difference in the lives of children and young people with SEND. If you are a dynamic, driven professional with the passion to inspire and secure major gifts, we would love to hear from you!

Are you a proactive and creative Marketeer with significant, demonstrable experience of drafting and delivering effective consumer marketing strategies for a visitor attraction or a high-profile organisation?

The Royal Hospital Chelsea, home of the iconic Chelsea Pensioners since 1692, is seeking a Marketing Manager to help raise public awareness and support for the organisation, including increasing footfall to our year-round site tours and events programme, to help meet its core objectives. 

The successful candidate will have a strategic mindset and proven experience of managing impactful multi-channel campaigns for a respected national institution, ideally in the cultural, charity, military or public sectors. You'll be responsible for marketing a wide range of projects including the recently opened Soane Stable Yard, which is open to the public 7 days a week, working with our partners to promote the Chelsea Heritage Quarter, and further afield with the launch of our Veterans' Outreach programme. 

We're looking for:

We are looking for a proactive and creative marketing professional with at least five years’ experience marketing key initiatives for a recognised public institution or national brand. You’ll be hands-on, and equally comfortable planning campaigns and creating content yourself, with an excellent editorial eye across our different channels and a strong understanding of what drives public engagement.

You must be:

• A proactive strategist and executor, who is experienced in marketing a wide range of projects including ideally events to the public.
• Skilled in creating compelling marketing content across our owned channels.
• Experience of delivering effective advertising campaigns including liaising with suppliers, designers, photographers etc.
• An experienced marketeer - and experience of working in a cultural, charity, military or public organisation would be particularly desirable.

How to apply: Please submit your CV and a covering letter (no more than 500 words) outlining your most relevant experience for this role and setting out why you think you'd be the most suitable candidate. 

An exciting opportunity to join a new project at CPSL Mind.

CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.

Smoking Cessation Service Design Project Worker
Hours: 37.5 Hours per week, Monday – Friday
Contract: Fixed Term Contract to 31st March 2026
Salary: £28,071.00 per annum
NJC Salary Scale Point: 18 (April 2024)
Location: Based in our Cambridge office with travel across South and East Cambridgeshire, and with an option for hybrid working.

About CPSL Mind

Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

About the Role and the Project

We are seeking a motivated and enthusiastic individual who can focus on innovative approaches to supporting people to achieve their goals around a healthier lifestyle. Using the strengths-based Mind Service Design Toolkit, this post will co-produce and co-design with stakeholders to develop insight into models of support that will result in healthier, smoke free lifestyles.

This service is aligned to smoking cessation principles as outlined by the National Centre for Smoking Cessation and Training (NCSNT).

You should be passionate about promoting positive mental health, have excellent verbal and communication skills along with the confidence to promote Smoking Cessation messages, and the service internally and externally.

Closing date: 22nd April 2025
Interviews: To be advised

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPSL Mind is an equal opportunities employer and welcomes applications from all sections of the community.

No agencies please.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Learning Disabilities service in Langley.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This role involves working on a rota pattern of 40h each week, to support a client with special needs.

What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

About you:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
- Experience in working with people with Learning Disabilities and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

We're looking for 3 kind, compassionate and resilient Support workers to join our Learning Disabilities service in Langley.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The role involves working with clients with complex needs in a rota system that includes early, late sleep in, weekend and bank holidays

What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

What you'll bring:

Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
- Experience in working with people with Learning Disabilities and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

An exciting opportunity has arisen for an experienced social and digital media professional to join the leading international horse charity World Horse Welfare. 

The Social and Digital Media Officer plans, creates and publishes the charity’s social media and digital communications, ensuring accurate content and the right brand look, feel and messaging.  Working to the Head of Communications and with the wider team, you will organise and proactively seek out stories and other content from across the charity to engage audiences through our digital media channels, including social platforms, the website and email. A key part of this role is testing and refining approaches to increase reach, engagement, website traffic and donations and to rigorously monitor and evaluate results to inform further activity. 

We are looking for someone who has experience in the management of social media channels, a passion for social and digital media with a creative approach to engaging online audiences.  You will possess first-rate written and oral communications skills, digital content creation including images and video, excellent attention to detail and the ability to write quality copy in a variety of styles quickly.  You must be proactive, confident and capable of working with people at all levels in a variety of spheres. You must have a flexible approach to your work and be willing to work outside of normal office hours where necessary.  Equine knowledge and experience is highly desirable.

The role is based in Norfolk and is a hybrid split of 2 days in our head office in Snetterton and 3 days at home.  You may be required to attend events around the UK and visit the charity’s four rescue and rehoming centres to gather content. 

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme and a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year).  Death in service, free parking and bike to work scheme.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.

Want to use your Communications and Marketing skills to help combat the crisis of homelessness? 

As increasing numbers of people continue to be forced into homelessness we need a passionate and talented professional who can help us grow and strenghten our loyal supporter base at a critical time for the organisation. 

WHO WE ARE  

The 999 Club is a small charity doing big things with local people facing homelessness. For over 30 years we’ve been in the heart of Deptford providing warm welcomes and wraparound services ensuring those who need us are given the best chance of leaving homelessness behind for good.  

Our Gateway Drop-In Centre offers nutritious meals, laundry and medical facilities, showers, IT access, phone charging , a safe space to rest and a dedicated Women’s Sanctury.  

When members feel ready, our team of expert staff are on hand to support them into suitable accommodation where possible, secure income via paid work or benefits, and provide immigration signposting for those who need it. Once housed, our Move+ programme continues to work with them to ensure they settle into new accommodation with the knowledge, skills, community and hope required to thrive in their new life.  

We also run The Bridge, a free six-week evening mental health course open to anyone in the community experiencing mental distress. The programme provides a practical toolkit to support long-term mental wellbeing.  

JOB OVERVIEW AND OBJECTIVES 

This newly created role will play a vital role in advancing 999 Club’s ambitious plans to enhance its status, reputation, and support among both existing and wider audiences. At this pivotal moment in the charity’s history, the postholder will work closely with the Head of Fundraising and Communications and the Members’ Committee to co-develop and implement a bold new communications and marketing strategy. 

Building on last year’s extensive rebrand, this role will ensure that the voices of those with lived experience remain central to the organisation’s messaging and identity. A key focus will be strengthening internal and external communication, uniting our diverse membership—which includes staff, clients, volunteers, trustees, and supporters—while also reaching new audiences through social media, direct marketing, PR, and media outreach. 

A major priority will be the relaunch and expansion of the 999 Club’s Membership Scheme and Patrons Programme, designed to deepen awareness and support for 999 Club across Southeast London and beyond. Underpinning these efforts, the postholder will manage the Donorfy CRM database and ensure the ongoing maintenance and development of our WordPress website. 

KEY RESPONSIBILITIES AND DUTIES  

• Manage 999 Club’s social media across all major platforms, creating engaging content that amplifies member voices and resonates with wider audiences. 

• Identify and sensitively share compelling stories that inspire support, avoid clichés and reinforce 999 Club’s themes of positivity, progress, and hope. 

• Produce dynamic newsletter content that strengthens reader engagement and drives action. 

• Work with the Head of Fundraising and Communications to eensure that all design and communications align with 999 Club’s brand style, visual identity, and tone of voice. 

• Handle press enquiries and proactively promote 999 Club’s work across media channels. 

• Establish a Patrons Programme that reflects 999 Club’s our unique and diverse character and supports strategic growth. 

• Launch and develop the Membership Scheme, securing partnerships with local businesses in Lewisham and Greenwich to boost visibility and support. 

• Maintain and manage the Donorfy database, ensuring accurate donor records, reporting, and updates. 

• Produce regular reports, data and analytics on social media and website activity to inform strategy.

• Identify opportunities for promotion and outreach, and represent 999 Club at events, festivals, and meetings. 

• Maintain and update the WordPress website, applying best practices in SEO and accessibility. 

• Support colleagues with research, case studies, consultations, and other initiatives.

• Stay at the forefront of digital trends by networking, researching, and attending CPD and training.  

• Engage with the wider sector on regional and national campaigns. 

PERSON SPECIFICATION 

Qualifications 
Desirable: 

• Evidence of Continuing Professional Development e.g. courses, training, other or qualifications. 

• Educated to degree level (or equivalent), preferably in design, marketing or a related field and/or a profession. 

Experience and knowledge 

Essential: 

• Proven expertise in communications, marketing, and brand development. 

• Strong customer service and public relations skills. 

• High confidence with IT systems and a willingness to learn new platforms. 

• Experience maintaining a CRM database. 

• Experience in website design, management, and upkeep. 

• Hands-on experience managing social media for an organisation, charity, or company. 

• Ability to create high-quality, branded designs using Adobe and Canva. 

Desirable: 

• Experience working in a community organisation or charity. 

• Knowledge of best practices related to homelessness. 

• Experience writing press releases and building relationships with media contacts. 

• Experience developing and/or managing Membership or Patron schemes. 

• Experience working with legacy media. 

• Knowledge of digital innovation and online fundraising. 

Skills and personal characteristics  

• An ability to be dynamic and to think creatively and strategically. 

• A solutions-focused mindset with a proactive approach to problem-solving. 

• Excellent time management and prioritisation skills, with the ability to work both independently and collaboratively. 

• A commitment to lifelong learning and your own Continuing Professional Development. 

• A growth mindset: a willingness to challenge, be challenged and accept new ideas and ways of working. 

• Excellent written and verbal communication skills. 

• Strong storytelling ability, with sensitivity to ethical considerations and a deep respect for 999 Club’s themes of positivity and hope. 

• Adept at building relationships with colleagues, service-users (members) and partner organisations. 

• A people-centred, compassionate, and non-judgemental approach. 

• A belief and enthusiasm for 999 Club’s mission. 

• A deep understanding of and commitment to Equity, Diversity and Inclusion and Social Justice. 

Expectations for all 999 Club staff 

• Adhere to 999 Club’s policies and procedures at all times. 

• Demonstrate and uphold the values of 999 Club in all interactions. 

• Foster a positive, trauma-informed culture by modeling pro-social behavior, challenging discrimination, and promoting respect among colleagues and clients. 

• Actively participate in briefings and team meetings, contributing ideas and solutions to support the wider team. 

• Take initiative to address tasks or issues as they arise, including providing cover for colleagues and handling additional duties as needed. 

Safeguarding 

This post is subject to… 

• An basic Disclosure and Barring Service (DBS) check. 

• Two satisfactory references. 

• 999 Club is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff to share and demonstrate this commitment. 

This role is exempt from the Rehabilitation of Offenders Act. 

How to apply 

Please send a CV and cover letter outlining your suitability for the role to Ben Latham, Head of Fundraising and Communications.. 

Equalities statement 

At 999 Club, diversity and inclusion are at the heart of everything we do. We celebrate and value individual differences and are committed to creating a workplace where everyone feels respected and empowered. 

We particularly welcome team members with lived experience relevant to our work, as we believe this enriches our understanding and impact. 

We encourage applicants with disabilities to let us know about any adjustments they may need during the application and interview process. We are committed to ensuring a fair and accessible recruitment experience. 

We are committed to maintaining an inclusive, accessible, and equitable workplace where everyone can thrive.