Customer Service Jobs
The Finance Officer is responsible for working within the core Wheels for All team to provide finance team support to the wider programme delivery and national staff team. By working with colleagues to maintain financial systems, accurate record keeping and undertake financial administration they will provide the support required to implement and improve the processes needed to maintain the accurate financial management systems which are crucial to supporting the charity’s mission.
This role would suit someone with at least 2 years’ experience in a charity finance role, who has experience or knowledge of all the core accounts department processes and some understanding of different charity income streams. You might be studying for an accounting qualification (e.g. AAT or ACCA) or be qualified by experience. A training package may be available for an applicable accounting qualification.
Title: Finance Officer
Salary: £26,000- £32,000 FTE, dependent on experience
Hours: Full-time, 35 hours per week (1 FTE, will consider PT for the right candidate)
Contract: Permanent
Location: Warrington Head Office / hybrid option being 3 days a week in the Warrington office
Reporting to: Finance Manager
Staff benefits
Wheels for All is committed to the health and wellbeing of our staff. We are proud to offer these benefits to all members of our team:
- Birthday bonus – take an additional day off to celebrate your birthday.
- Volunteering – take a volunteering day each year to support another charity or Wheels for All partner.
- Apparel – we will provide all members of staff with quality clothing to keep them looking and feeling good when out and about.
- Flexible working arrangements - including working from home and flexibility around caring responsibilities.
- Annual leave entitlement of 25 days - in addition to public holidays, increasing by one day each year up to a maximum of 30. (Note: pro-rata for part-time colleagues).
- Employee Assistance Programme - access to a 24/7 confidential helpline, counselling services and online information.
- Healthy and wellbeing - we welcome staff to embed regular exercise into their daily work lives. We provide access to a Cycle to Work scheme (unlocking savings of up to 47% on the cost of a new cycle and accessorises) and yoga classes at our head office.
Role responsibilities
Financial Administration
• Maintain efficient and accurate computerised financial accounts & bookkeeping records (the organisation currently uses SAGE) including the upkeep of the records management with regular reconciliation activity according to standard processes.
• Receive and process invoices for payments to/ from suppliers.
• Record income from users, supporters, donors, members etc and maintain up to date records of income received.
• Analysing our donations ensuring accurate income allocation and consider any Gift Aid submissions.
• Liaising with and responding to enquiries from colleagues, suppliers, and partners.
• Assist with the preparation of monthly reporting, quarterly management accounts, any Gift Aid claims and annual audit.
• Process employee expenditure claims & assisting with the preparation of payroll.
• Supporting the preparation for the annual audit, e.g. fixed asset records and maintain the fixed asset register
• Supporting colleagues on finance procedures and protocols and advising colleagues on finance queries.
• Liaising with staff and volunteers to process expense claims accurately and timely.
• To support the Finance Manager in reporting back on budget-to-budget holders
• Support departments in providing detailed financial analysis work which aids their work.
Outcomes: The charity has accurate high quality financial management records which support the efficiency of operations.
Programme Support
• Administer, track, and record petty cash and staff expenses.
• Support budget monitoring & reconciling of programme expenditures. Answering queries, seeking appropriate clarifications & making inquiries of coded expenditures, and providing up to date information to the wider staff team.
• Assist the Finance Manager in creating financial reports to enable tracking and monitoring of spend, regular budget monitoring and in reporting to funders.
Outcomes: The staff team have the financial information and support centrally to run effective projects with partners and volunteers, and to report to trustees and external funders.
Compliance
• Ensuring your work is carried out with excellent attention to detail to the required quality standards and adhering to internal financial management procedures.
• Provide documentation to facilitate programme operations, including grant documents and funder reports.
• Support the Finance Manager in ensuring the charity is compliant with contractual and legal obligations.
Outcomes: The charity is fully complaint with company and charity legislation;
and best practice regarding financial management.
Accountability and relationships
The Finance Officer will be accountable to the Finance Manager and will be a key member of a small finance team (up to 3 people). They will work closely with a core office team and other members in the national Wheels for All network. They will also have a working relationship with suppliers, partners, and volunteers. They will be expected to attend regular staff meetings and supervision sessions.
Note: This job description is subject to amendment based on experience and consultation with the post holder. It provides a general indication of duties and may vary over time.
Skills/knowledge
• Proven experience in all areas of accounts - purchase and sales ledger, banking and cash management, basic management accounts.
• Excellent numeracy skills.
• Understanding of bank reconciliations, control accounts and other day to day financial management procedures.
• Good knowledge of customer relations management and database software, (for example Salesforce).
• Knowledge of financial management systems/software, ideally Sage.
• Excellent Microsoft Office skills, particularly excel and an ability to quickly learn new systems.
• Good time management and problem-solving skills.
• An accountancy qualification or studying for (e.g. AAT, ACCA), or proven qualification by experience.
• An understanding or awareness of how to manage restricted and unrestricted funds & common charity VAT & taxation issues an advantage.
• Good organisational and time management skills to be able to prioritise workloads effectively, meet deadlines and monitor outcomes.
• Excellent time management
Experience / essential skills
• Bookkeeping, finance, or equivalent role(s).
• Strong communication skills
• Maintaining accurate records and data entry.
• Familiarity of using software packages and strong Microsoft 365 skills (particularly Excel and Outlook).
• Working as part of a team and with managing the delivery of tasks from various colleagues.
• Experience of financial accounting in a small to medium sized organisation, preferably charity sector.
• Experience of dealing with charitable income, restricted grants, and charity taxation (desirable).
Application Process
Please apply by sending your CV and a covering letter explaining how you meet the requirements of the role, including ‘Finance Officer’ in the title. Alternative formats are also welcomed e.g. video or audio.
You don’t need to be a cyclist to apply for this role, but you do need to share our passion to deliver our services and enjoy making a difference to people’s lives.
Closing date for applications: Midnight on Tuesday 23rd July 2024
With interviews week commencing: 29th July 2024
Wheels for All is a national accessible cycling charity which promotes inclusive cycling through a range of successful community engagement programmes
![Wheels for All logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/wac9eniyxnu_2024_07_03_02_50_40_pm.jpg)
![woking-3-1500x.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/woking_3_1500x_2024_07_03_02_50_40_pm.jpg)
![Wheels_For_All.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/wheels_for_all_2024_07_03_02_50_40_pm.jpg)
![adapted-bikes-in-park.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/adapted_bikes_in_park_2024_07_03_02_50_40_pm.jpg)
![gloucester-wheels-for-all.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/gloucester_wheels_for_all_2024_07_03_02_50_40_pm.jpg)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job Purpose and Summary
Do you want to be part of an exciting and varied fundraising programme?
Currently, our student team supports hundreds of students per year to take part in some incredible fundraising challenges. This includes national and international treks and marathons, such as climbing Kilimanjaro, trekking across the Morocco High Atlas Mountains or running 26.2 miles through Budapest.
We have two roles available for Student Fundraising Assistants to work with the current team across campuses in the UK and one in Ireland. With the purpose to engage with students at our partner universities and inspire them to join us on a fuindraising challenge to defeat meningitis and tick off a bucket list adventure.
The Student Fundraising Assistant will support the student team with recruiting students to take on one of these challenges. Some primary tasks and activities will include attending freshers' fairs, presenting about Meningitis Research Foundation’s student programme at information meetings and making phone calls to those who have registered their interest.
This role requires strong prioritisation and communication skills, sensitivity and flexibility. Whether you come with direct fundraising experience or have transferable skills that the role requires, we will support and develop you to excel in your role. What we are really looking for is someone passionate about making a difference and who is confident and outgoing when talking to new people. You will be the face and voice of the cause when talking to students.
Meningitis Research Foundation is based in Bristol, but this role is flexible and is open to remote working with regular visits to universities across the UK.
We offer an annual salary of £23,000 (pro-rata), 6% employer pension contribution and employee assistance program alongside annual leave of 25 days per year (pro-rata). You will report to the Senior Fundraising Manager (Events and Community) within the Fundraising Team and work closely with the Student Team who will assign day-to-day activities.
Key responsibilities
-
Visiting partner universities around the UK to promote their chosen fundraising challenge. These promotions include but may not be limited to; manning freshers fair stalls, flyering and delivering lecture shout outs.
-
Maintaining positive relationships with the universities visited through good communication skills.
-
Generate interest in the work of Meningitis Research Foundation and motivate people to register their interest in a challenge and sign up.
-
Deliver short presentations at information meetings about the work of Meningitis Research Foundation and the fundraising support we offer to challenge participants.
-
Make telephone calls to students who have registered interest in a challenge; answering questions, assisting with concerns and helping to overcome barriers to entry such as fundraising targets.
-
Occasional need to assist with social media content e.g. creation of Instagram stories or posts using Canva.
-
Other duties as reasonable requested by the Senior Fundraising Manager (Events & Community) or Head of Fundraising.
Skills and experience required
-
Excellent oral communication skills, strong networker and a confident, outgoing manner
-
Good organisational skills, ability to prioritise and juggle multiple activities
-
IT competent - able to use Microsoft 365
-
Self-motivated and able to use own initiative
-
Team player with an ability to build effective working relationships
-
Ability to demonstrate our organisational values in all areas of your work
-
Ability to work anti-social hours (evenings and weekends) and at a high level of intensity
About us
Meningitis Research Foundation is an international health charity headquartered in the UK,
driven by a passionate mission to prevent the devastating impact of meningitis. Founded by
individuals whose lives were profoundly affected by meningitis; we are dedicated to enabling
positive change by uniting people and knowledge to save lives. The Confederation of
Meningitis Organisations (CoMO) is our worldwide network of people and groups who are
driven by a shared purpose to defeat meningitis. By coming together to share their diverse
experience and expertise, they are a formidable global force against this life-threatening
condition.
Please send a CV and a covering letter addressing all points on the job description and person specification by 9am on Tuesday 16th July. For an informal chat about the role please contact us.
The client requests no contact from agencies or media sales.
This role is being advertised as a Charity Shop Manager but on appointment your job title will be Community Shop Manager.
Our Shelter pop-up shop in Eastleigh is looking for a confident and influential person to join us. Do you have experience of managing a team whilst also empowering and motivating individuals, if so, this could be the role for you.
You will inspire your team members and work together merchandising the shop to attract customers and donors to come through the door.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.
This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About You:
- You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.
- Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position when hiring volunteers.
- We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.
Apply to be part of our team and be the change you want to see in society
Any applications submitted without a supporting statement will not be considered
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Stoll is looking for an enthusiastic and committed Communications specialist to fill this new role at the organisation. It is a great opportunity to join Stoll as we expand our work around communications and marketing both internally and externally. Working directly with the Director of Fundraising and Communications you will be joining an expanding Fundraising and Communications team.
About the role:
- To support Stoll’s brand and communications strategic objectives
- To react to media approaches and act as contact for journalists and media outlets
- To line manage the Fundraising and Communications Assistant
- To raise Stoll’s profile through focussed and agreed communications
- To support and implement a new Communications Strategy for Stoll
- To act as brand manager for all Stoll’s communication output including marketing collateral, social and digital media and service promotional materials.
- To work across all departments at Stoll, advising and supporting the production of new materials and content
- To support the communications aspect of Stoll’s policy work to try and end homelessness within the Veterans community.
- To support internal communications within the organisation.
The client requests no contact from agencies or media sales.
Are you a skilled Business Process Analyst who is keen to be at the heart of shaping our services? Would you like to make a meaningful impact to our beneficiaries in a role which is essential for driving and embedding change?
Together, the team in the Transformation Management Officer (TMO) takes great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity, to provide expertise in project, programme and change management.
With a growing number of strategic programmes, our TMO has recently embarked on a journey to expand as a function. We are currently seeking a dynamic Business Process Analyst to play an integral role in strengthening our Poppy Appeal.
Working with an experienced team, your role will be focussed on supporting a programme of works seeking to modernise and enhance the sustainability of our annual Poppy Appeal. You should have demonstrable experience of operating on multiple projects simultaneously and be highly competent in Business Analysis techniques such as end-to-end business process definition and translating business demands / user stories into implementable functional requirements.
Some of the key areas of responsibility include:
· Lead on the elaboration of existing end-to-end business processes to provide valuable insights.
· Challenge traditional processes and design sustainable solutions for an enhanced customer experience.
· In collaboration with subject matter experts, identify opportunities for efficiency and alteration through process review.
· Collaborate with key stakeholders, and team members across the business to ensure specifications meet customer demand and result in high-quality outcome.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work including to our London, Haig House, head office. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: Friday 12th July 2024
Interview Date(s): virtual interviews week commencing 15th July 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
The client requests no contact from agencies or media sales.
Assistant Recovery Worker - Homelessness
Location: Southampton
Salary: £23,217 per annum
Full time
Working Pattern (Wednesday, Thursday, Friday and Saturday - 0930 - 1915 - 4 on 3 off)
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence?
Do you enjoy working in an environment where every day is different to the next?
Then this could be the role for you.
You will be working as part of a team to provide support for young parents, their children and the young people who use this service. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent!
They are looking for an Assistant Recovery Worker, who has a positive attitude towards their work and others to help contribute to a great working environment!
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people! Your values will match theirs, and you will be committed to helping others and enjoy the real job satisfaction that this role will bring.
Some of your duties will include:
-
You will complete daily welfare/client wellbeing checks across their dispersed buildings
-
You will complete daily building checks in line with the shift planner to ensure our buildings are safe and well maintained
-
Lead on the preparation of voids for relet including flagging and processing maintenance issues and general cleaning tasks
-
You will provide key work support to our Emergency Bed clients during their stay
-
You will encourage their involvement in personal progression in the form of education, training, employment activity or volunteering.
-
You may help them develop their practical skills in areas such as budgeting, shopping, cooking and housework, laundry, health and hygiene
-
Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation
You will have:
-
Clear verbal and written English
-
Good IT and keyboard skills
-
Polite, assertive manner, ability to self -motivate
-
Passion for working in a client/customer facing role
-
Knowledge of the benefits system and tenancy legislation
-
Have an interest and genuine concern for homelessness and related issues
-
Knowledge of voluntary and statutory agencies
A full drivers licence and access to a vehicle is essential for this role
They reserve the right to close their adverts early if a successful candidate is found, so please submit your application as soon as possible.
Their benefits include:
-
Pension with life cover
-
Generous holiday allowance
-
Extra mile awards for outstanding work
-
Work offers including discounted shopping vouchers, days out and holidays
-
Cycle to work scheme
-
Confidential employee assistance programme including access to counselling
-
Employee voice – their Staff Council
-
Recruitment referral scheme
They support and develop their staff by providing:
-
A comprehensive induction and training programme
-
Management training
-
Trauma-informed care training
-
Specialist training, coaching and development opportunities linked to personal development plans
-
Access to accredited qualifications
-
Mental Health First Aid training and provision
-
Access to counselling psychologists via their Psychology Service
If you love helping others and want to join their friendly team, they would love to hear from you!
This is an opportunity to join Refuge as People Data and Reward Assistant (Part-time).
In this role the key responsibilities will be supporting the delivery of accurate and timely processing of the monthly payroll including the implementation of the annual pay award and employee benefits. The post holder will also be responsible for supporting broader team activities associated with the development of the HR system and pay and reward strategies. You will be able to deliver a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.
The client requests no contact from agencies or media sales.
Salary: Marie Curie Pay Scale, aligned with AFC Band 2 (£22,383 per annum + enhancements) pro rata
Hours/Contract: 12 month Fixed-Term Contract - 37.5 hours per week
Based: Hybrid - Liverpool Hospice/Home
Closing date: 14th July 2024
This role is part of a team responsible for supporting the co-ordination and booking of care for Marie Curie Services within the region (North West). You will directly support the Hub Manager, Senior Coordinator, Senior Nurses, Healthcare Assistants and the local care teams and patients' families and carers.
Marie Curie delivers care 365 days each year and the Local Coordination Team work together on a rota basis between 8am and 10pm 7 days a week
If you want to work in an organisation that really makes a difference every day, we want to hear from you
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
- Continued access to NHS Pension Scheme
What's in it for you
- Annual leave allowance - 27 days plus 8 public holidays (pro rata)
- Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service)
- Competitive Policy for parental/sick Leave
- Continuous Professional development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS
- Free Uniform
- Generous enhancements. - 41% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am)
- 83% x your basic salary per hour paid for Sundays and Public Bank Holidays
What we are looking for:
- Excellent communication, inter-personal and organisational skills with a high level of diplomacy.
- Working knowledge of windows applications, including databases
- Administration and customer service experience are essential.
- IT literacy and a sensitive telephone manner
- Ability to prioritise work and deal with changing service demands.
- Flexibility and reliability, with a positive and professional attitude and the ability to work accurately under pressure
To view the job description please click here
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
For more information or an informal chat please contact our Hub Manager, Suzanne Munro on [email protected]
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via [email protected]
This role is subject to receiving satisfactory enhanced criminal record check
We reserve the right to close this vacancy early. Agencies need not apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024). You will manage a team of up to two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.
You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.
The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.
Key responsibilities
Planning and implementation
• Increase individual gifts through enhancing the supporter donor journey.
• Develop new individual giving appeals and campaigns with a focus on direct marketing across various channels to engage with new and existing supporters to generate new income.
• Working with the communications team to design a multi-channelled approach to maximise the reach to the appropriate audiences.
• Develop the required tools and mechanisms to ensure ease of engagement.
• Design and implement a stewardship programme that cultivates long term support across all fundraising streams.
• Work across teams to raise the profile of the charity and its appeals and fundraising activities.
• Develop new ideas and initiatives to bolster individual giving.
• Grow in memoriam donations through selected partnerships and long-term relationships that raise the profile of Kidney Care UK within the sector.
Donor data analysis and segmentation
Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM to:
• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.
• Manage a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
• Work with the Head of Fundraising to produce regular feedback reports and analysis.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.
Stewardship and donor engagement
Manage donor stewardship to provide personalised and engaging communications, including:
• Managing the production of supporter materials.
• Building a thanking programme that offers a personal and engaging donor experience.
• Collaborating with colleagues to identify individual stories for impactful campaign content.
Competencies: knowledge, skills and experience
- Experience of income generation from direct marketing campaigns (acquisition and/or retention) across a variety of digital channels for acquisition and retention.
- Experience of project management to deliver acquisition or retention campaigns within agreed timescales and budgets.
- Experience of using databases for targeting, segmentation, testing and response analysis and how to apply these learnings to future campaigns.
- Knowledge of Charity Law, Data Protection, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK.
Employee Benefits
Pension | Flexible working | Retail discounts | Generous annual leave | Cycle 2 work scheme | Employee Assistant Programme | Health cash plan | Family leave
Victim Support is recruiting for an Independent Domestic Violence Advisor (IDVA) to be co-located at Luton & Dunstable Hospital. This is a full time role, on a fixed term contract until 31st March 2025.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
We are looking for an Independent Domestic Violence Advisor (IDVA) to be based at Luton & Dunstable Hospital this role will compliment the Hospital IDVA based at Bedford Hospital. This is a full-time post on a fixed term contract until 31st March 2025. The aim of this role is to support victims of domestic abuse predominately risk assessed as standard/medium to compliment our high risk service across Bedfordshire. This is a key role at the hospital working alongside the safeguarding team to ensure that victims of domestic abuse have access to appropriate support.
As an IDVA you will be:
- Providing a high quality support and advocacy service to victims of domestic abuse.
- Managing a caseload; identifying and assessing risks and needs, providing a tailored crisis intervention service through individual safety planning, advocacy, emotional and practical support.
- Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
- Working within a multi-agency framework consisting of partners as well as MARAC and other local partnerships to offer a coordinated response to domestic abuse.
- Promoting the service and raise awareness of domestic abuse through the delivery of training to hospital staff and local partner agencies
You will need:
- Experience of working in support and advocacy with victims of domestic abuse is advantageous
- To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
- To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note: We have one vacancy at our Coventry centre and one vacancy at our Hull centre.
We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.
We are looking for individuals who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a permanent role as a part-time Programme Support Tutor. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.
As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.
The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high impact education programme which include practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping 52,000 young people each year at its 41 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking someone who will thrive in a varied and innovative role as a Project Worker in the Adult and Family Learning team working across our centres in Govan and Maryhill (Glasgow) with frequent travel Craigmillar (Edinburgh). This is a new and exciting team at the charity, focusing on how we can offer additional impactful support in the local communities in which our Scotland centres are based. The Adult and Family Learning team will work in close collaboration with colleagues at the Universities of Edinburgh and Glasgow.
The pilot will focus on supporting the parents, carers and families of young people accessing the centres, with the potential for this to extend to wider adults in the community. As a Project Worker you will deliver the programme and support the Adult and Family Learning Manager to plan and develop activities tailored according to and with an understanding of the different communities in which it will be offered. Working with colleagues based at the three centres, you will provide a range of activities which will support parents and carers to support their children in their learning, develop their own skills and knowledge around employment and education, and provide a range of family learning activities to engage the whole family together.
As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with families, children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard.
We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
Contract
Full-time, fixed term until 31 August 2025, with the potential for extension
Start date
As soon as possible, to be agreed with the candidate.
Working hours
Normal working hours: Mon and Thurs: 09:30-18:00 Tues, Weds, Fri: 09:00-17:30
Some out-of-hours work will be required from time to time. This is a new project and the team will be developing programmes for parents and carers, which may result, for example, in some workshops running during the evening for a set of period of time (with a later start on the day of the workshop).
Programme delivery staff are based at one of our IntoUniversity learning centres and work directly with young people and families on a regular basis. It is therefore not a hybrid role and is based full-time in our centres.
Salary
£27,400 per annum
Location
One of the IntoUniversity centres in Glasgow, with frequent travel between Glasgow and Edinburgh for this role.
Annual leave
36 days (33 days leave inc. bank & public holidays + 3 closure days, two in December and one in July) + up to 5 days additional length of service entitlement (one day per year of service, up to 5)
Staff benefits
- Employer pension contributions of 6% (and up to 8% after two years)
- Year round ‘early finish’ Fridays at 4.30pm
- Summer working hours (finish at 1pm on Fridays for six weeks in the summer)
- Employee Assistance Programme including access to medical and legal support
- Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
- Interest-free new starter loans of up to £1,000
- Cycle to Work Scheme and Travelcard Loan Scheme
- Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
- Staff in FOCUS – rewards, competitions and prizes across the year
The client requests no contact from agencies or media sales.
Are you passionate about championing wellbeing and inclusion and value peer-peer support? We’re hiring a Senior Inclusion Coordinator to join our Student Development Team.
Some students are more likely to face barriers that prevent them from making the most of university, particularly those from historically underserved or marginalised communities. The Student Development Team aims to dismantle barriers to involvement so all students can engage with all the university has to offer. The Senior Inclusion Coordinator will play a key role in achieving this vision for our student communities.
In collaboration with a second Senior Inclusion Coordinator, you’ll be leading on a series of wellbeing and inclusion programmes that we’re really proud of.
The client requests no contact from agencies or media sales.
Sapphire is a specialist housing association providing quality housing, support and related services to single people and families in housing need across three London boroughs and Hertsmere.
We are investing heavily in our stock and are committed to delivering high levels of customer care to a diverse client group. This is an opportunity to make a difference and help shape our future success.
SUPPORTED HOUSING OFFICER, London WC1X
£30,645 per annum (increasing to £33,310 after 12 months)
Putting your key working and communication skills to good use, you will provide effective support to residents through individual support plans with the aim of promoting independent living. A thorough knowledge of welfare benefits including housing benefit and a proactive approach to rent arrears are essential. A seven day rota system applies.
As an Investors in People Gold employer this is an excellent opportunity to join a supportive business that encourages employee development and growth from within.
We offer a generous benefits package including interest free season ticket and bike loan scheme, private health and life insurance and a degree of flexible working.
If you would like to be considered for this post, an application form can be downloaded from our website.
Appointment is subject to Sapphire receiving an enhanced DBS Check which we consider acceptable.
Closing date for return of completed application: Wednesday 17th July 2024
Interview: Week commencing 22nd July 2024
Sapphire is a charitable registered housing provider. We welcome all applications and value diversity in our workforce.
Fundraising Manager
We have a fantastic opportunity for a Fundraising Manager to become a vital part of a small, friendly and ambitious fundraising team.
Position: Fundraising Manager
Location: Hybrid working – primarily homebased with occasional travel to Maidenhead
Salary: £34,978 per annum
Contract: Full time, permanent
About the role:
The fundraising team raise approximately £400K annually and aspiring to grow by over half a million by 2025. You will be responsible for leading and growing income via the charities Corporate Partnerships and Sporting Challenges. The ideal candidate will have high-level experience in corporate fundraising.
Key responsibilities include:
- Provide excellent account management to some of the charities existing and new corporate relationships.
- Carry out effective prospect research.
- Engage companies in our sporting challenges.
- Nurture effective relationships with corporate partners to achieve the best outcomes for the charity.
- Manage and grow the charities portfolio of challenge events to maximise income from this fundraising stream to achieve and exceed set income and expenditure targets, offering opportunities for engagement, and fundraising across the calendar year.
- Plan and deliver the marketing and recruitment of a range of events, including the London Marathon and other major running, hiking, cycling, swimming, skydiving and ultra-challenges.
- Coordinate and create content for the Fundraising Team communications via social media and digital communications to increase engagement from supporters.
- Create and manage annual budget lines to ensure income and expenditure meet set financial targets to maximise a return on investment.
- Monitor and report on income and expenditure for the relevant budget lines.
- Actively participate in team meetings.
- Attend key fundraising events and annual conference.
About you:
To be successful in this role you will have:
- A proven track record of successfully managing a charity’s corporate partnerships and sporting challenges.
- Good knowledge of the principals of customer service/supporter care and donor development.
- Sound knowledge of GDPR and the impact on fundraising in terms of on-going consent and deletions of donors.
- Significant experience of working within a charity in a similar fundraising role.
- Experience of developing new fundraising products and building a programme of engagement to grow fundraising income.
- Experience of managing events, preferably sporting challenge events.
- Excellent digital skills with experience of using a variety of online platforms, including website editing, image re-sizing, social media, and e-news content creation.
- Experience of using a CRM database to maintain data accurately, and an understanding of how to extract and evaluate information.
- Strong presentation, negotiation and influencing skills with a creative and entrepreneurial outlook.
- Strong project management skills.
- Excellent MS Office skills in the use of email, Word and Excel and PowerPoint.
- Use of social networking sites such as Facebook and Twitter including knowledge of a content management system for updating websites and images.
Other roles you may have experience of could include: Fundraising, Corporate Fundraiser, Fundraising Manager, Regional Fundraising Manager, Fundraiser, Fundraising, Corporate Fundraiser, Events Fundraiser, Corporate Partnerships Manager, Major Donor Fundraiser, Challenge Events, Events Fundraising, Sporting Events Fundraising, Individual Giving, Donor Fundraiser, Corporate Fundraising Officer, Fundraising Executive, Donor Partnerships etc.