Customer Service Jobs
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity to join our small but high performing philanthropy and special events team. This role works alongside our senior trusts and statutory manager and head of trusts and statutory to secure funding from charitable trusts and foundations. It’s responsible for managing and growing support from small to mid-level value trusts through compelling proposals and exceptional stewardship.
About you
This is a fantastic opportunity for someone to grow and develop their experience in trust fundraising and make a significant difference for people affected by breast cancer. You’ll be a strong written and verbal communicator who’s passionate about building relationships with charitable trusts and foundations. With a proactive approach and excellent attention to detail, you’ll be able to work well independently and as part of a busy fundraising team. You’ll have experience of managing competing priorities, with the ability to stay calm and positive under pressure.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruiment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Monday 22 July 2024
Interview date Week commencing 29 July 2024
Fundraising Manager (Trusts and Foundations)
Location: Remote
Salary: £34,000 - £36,000
Working Hours: 37 hours per week, Monday to Friday
Contract: Permanent
Have you got what it takes to be our new…. Fundraising Manager?
Who are we?
Here at Springboard, we…
Futureproof the talent pipeline for hospitality and tourism.
Nurture people into careers in hospitality, leisure, and tourism by equipping them with the inspiration, knowledge, skills, advice, and guidance they need.
Help transform the lives of people who may have barriers to work and can benefit from our support, so that they get sustained employment in hospitality, leisure, and tourism, whatever their age or background.
Provide specialist careers information, advice, and guidance to inform and guide young people, adults and key influencers about the industry and facilitate quality work experience opportunities.
Promote hospitality, leisure, and tourism as a great place to work, providing worthwhile and inspirational careers.
Objectives of this role...
Playing a key role in supporting the charity to achieve its fundraising strategy KPIs, generating income with a key focus on trusts & foundations – supporting Springboard to achieve its annual income target. The role will also contribute to supporting our fundraising team to attract more public funding and support from corporate bodies as and when appropriate. Manage and/or overseeing funding partner accounts ensuring that all reporting and bid writing requirements are submitted to the highest standard; constructing successful funding applications from within the income forecast and pipeline; contributing to building a strong funding pipeline to support the sustainability of the organisation; providing bid writing training opportunities for staff; working with Springboard operations and delivery teams to develop Springboard services and associated budgets to attract funding. Leading and managing the fundraising executive.
A month in the life of…
- Identifying strong funding opportunities contributing to both the income forecast meetings and pipeline requirements – targeting Springboard programme priorities aligned to our strategy.
- Drafting and submitting successful regional and national bids and tenders with a key focus on trusts & foundations. The role will also contribute to supporting the fundraising team to attract targeted public funding opportunities; and corporate income opportunities as and where appropriate.
- Facilitating internal and external stakeholder meetings related to funding and reporting requirements including: research; profiling; design; income targets, budgets and operations.
- Managing and/or allocating our existing funding accounts and renewals to colleagues.
- Liaising with operational and delivery teams to brief on funding contract requirements.
- Providing staff training and supporting fellow bid writers by reviewing and amending content.
- Carrying out 121s, personal development and performance reviews in line with Springboard procedures.
This job is for you if you are…
- Experienced in successful bid writing with the ability to be both strategic and hands on.
- Ability to be creative in matching Springboard services with suitable funders.
- Excellent verbal, written skills & attention to detail.
- Understanding of data protection and GDPR.
- Ability to interrogate excel data, prepare budgets and forecasts.
- Desire to work in a highly focused, results driven fundraising team
- Share our core values: INSPIRE, MAKE A DIFFERENCE, CUSTOMER FOCUS, LISTEN, INCLUSIVE, DO, HONEST.
What’s in it for you…
- Flexible hours
- 25 days annual leave + Bank Holidays + Extra gifted days at Christmas
- Extensive Private Health Care
- Employee Assistance Programme
- Employee benefits scheme including lots of discounts
- Access to learning & Development Platform FLOW
- Supportive work environment, family friendly.
Equal Opportunity Employer: Springboard is committed to providing equal employment opportunities without regard to age, ethnicity, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, race, religion, sex (including pregnancy), or sexual orientation. If you need assistance or a reasonable accommodation during the application or recruitment process, please contact us.
How to Apply: If you are passionate about transforming lives and have the skills to excel in this role, we would love to hear from you! You can either send your CV or record a video talking about your experience, skills, and why you want to join our charity. Both options are welcome - choose what works best for you
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
Ever wondered what it means to work at a grassroots organisation, working hard to fight poverty in the community? Well, this is your chance. We have a unique and exciting opportunity for someone interested in gaining first-hand experience working on the frontlines of a fast-paced, guest-facing charity.
Sufra has always been #MoreThanAFoodbank, and this role is key to Sufra’s journey in trialling different methods of supporting residents. We are partnering with SALIENT, a team of researchers who are working with the public, partners from local and national government, food charities, community support teams, and the food industry on a range of food-related trials. In particular, they will be conducting a trial at Sufra where a range of different support is offered to Food Bank guests. The aim of the trial is to assess the impact of these different methods, and hopefully come closer to learning what support our guests prefer to receive from our food bank service.
The ideal candidate will work well in a busy environment and will have great people skills. They will have some experience in a customer-facing role, dealing with the public and potentially vulnerable individuals. The successful candidate will be the first point of contact for members that register with the pilot project and will be confident answering queries confidently speaking about the trial. The candidate will work closely with the Food Aid Manager and SALIENT researchers to ensure accurate data tracking once participants are registered, including collating receipts, supporting with feedback interviews, capturing case studies and logging visits. The role will also include supporting the distribution of both parcels and vouchers and ensuring meticulous financial records of this are kept.
People skills are crucial to success in this role, as the successful candidate will be working alongside a range of people, ensuring that they are supported throughout the trial. Due to the diverse nature of Sufra guests, it would be beneficial for this candidate to speak Arabic, Somali, Farsi, or another community language.
This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and demonstrate the impact of our interventions in transforming the lives of beneficiaries. There will be training provided by both Sufra and the SALIENT team before the successful candidates starts leading on this exciting project.
We would encourage applications from local residents, with knowledge of the London Borough of Brent to apply.
Role Description
Supporting the smooth running of the SALIENT Food Trial, conducted at Sufra NW London. Supporting across the trial, focussing on participant recruitment, distributing different support methods and maintaining data throughout the trial. We hope to have this candidate in place by mid-August.
Main Duties & Responsibilities
Guest Recruitment
• Sharing information about the research trial
• Leading the recruitment of the trial, checking guest eligibility and contacting Sufra Food Bank guests and clearly communicating the trial in a non-biased and informative manner.
• Answering queries and concerns from Sufra guests and current participants and obtain consent to share data with researchers.
• Anonymising data sets for sharing with researchers.
• Creating awareness of the study amongst Sufra Foodbank volunteers through briefings, sharing links to the study video and information sheets so they are informed of how the study will operate.
Pilot data collection and tracking
• Work alongside SALIENT researchers to maintain a dataset to track participation in research.
• Distributing different methods of support for participants, during usual Food Bank collection hours.
• Implementing financial tracking of transactions made, and ensuring all financial monitoring is up to date and accurate.
• Exploring methods to reengage and support participants with low attendance.
Other Duties
• Joining staff meetings once a month and updating the wider team on the progress of the trial.
• Ensuring that our health and safety protocols and policies and procedures are adhered to.
• Ensuring that the service reflects the ethos, values and core principles of the charity and oversee the project’s development, so it is continuously and sustainably meeting community needs as they evolve.
• Attending regular supervisions with your line manager and staff meetings with the wider team.
• Undertaking any other reasonable duties to support the operations of the charity.
Please attach a copy of your CV and a Cover Letter, and complete the Equal Opportunities Form which can be found on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Commercial Bid Writing
£60,000 - £80,000 per Annum
Location; Hybrid
United Response are not just a social care provider – We are a charity dedicated to championing the rights of people who have learning disabilities, Autism and complex needs to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.
Key Purpose of the role
As a Head of Commercial Bid Writing, you will lead the bid writing team to write multi-million-pound winning bids for agreed contracts, tenders and frameworks in line with the agreed operating model, enabling United Response to retain and grow income in a sustainable way.
Working closely with the Associate Director of Business Development, Senior Relationship Managers, operational subject matter experts you will ensure that all tenders, are written to an excellent standard and meet necessary criteria within internal and procurement timeframes. You will articulate and illustrate information provided to you as well as work up concepts into creative and innovative ideas, in line with The United Response strategy and brand that will lead to significant income growth. This will include research, example gathering, development of new initiatives and engaging internal and external stakeholders, to include in model development and submissions which will lead to significant increases in income. You will lead on the development of comprehensive blue prints for each of our contracts, which will include:
- Rigorous and comprehensive cost benefit analysis for all of our services and bids.
- Comprehensive budgets for bids to ensure that the ROI is met and that the contract is sustainable in the long terms.
- A full risk assessment for the contract to inform decision making for a bid no bid scenario.
Who you are
To be successful, you will have experience of writing bids and frameworks in the social care sector alongside the ability to lead on the development of comprehensive blue prints for contracts. You will have experience of leading and developing rigorous and comprehensive cost benefit analysis for multi million pound contracts and tenders and comprehensive budgets for bids to ensure that the ROI is met.
You will have leadership and motivational experience with a multicultural staff team with the ability to create a high performance environment, while setting and monitoring measures that reflect the corporate objectives and customer goals.
Please refer to the full Job description and person specification attached
Who is United Response?
United Response is a leading national charity. We were founded in 1973 with just one service in West Sussex. We now support around 2,000 people, work in 400 locations across England and Wales and employ more than 3,500 staff. In our work we aim to be CREATIVE, STRONG, HONEST, RESPONSIVE and UNITED.
United Responses’ culture of inclusion, focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and or physical disabilities.
We reserve the right to close this advert before the closing date - therefore don't delay, submit your application today!!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports to: Deputy Director of Membership
Department: Membership
Salary Range: £28,000 - £31,000 pro rata per annum , depending on skills and experience
Location: London Office (Hybrid)
Contract: Full time Permenant
About RUSI
RUSI is an established research institute and think tank, focusing on defence, security and geopolitics. RUSI offers both Individual and Corporate memberships, allowing exclusive member access to certain publications and events, and providing additional opportunities for members to engage directly with our research activities and staff.
As part of a long-term engagement plan and in support of our charitable objectives, RUSI has recently established a highly successful NextGen community. This is a new, free-to-join network where young professionals can come together, learn and engage in global issues, build a personal network and support one another through the early stages of their careers. We offer a diverse range of events centred around global affairs, provide networking opportunities and content catered to the community. NextGen is free to join and welcomes every young professional regardless of what sector they’re in or what level of expertise they possess.
About the role
The NextGen Programme and Membership Manager will have the following key priorities:
·To actively manage and promote the NextGen initiative, grow the community and develop its offering.
·To develop and maintain key relationships with internal staff as well as external stakeholders, ambassadors, partners and funders of the NextGen programme
·Support the membership team with account management of selected organisation members
·Part of a small team, we are looking for an energetic individual with a can-do attitude, who will be able to bring self-starting energy and passion to the role.
Key tasks
·Evolve and execute a NextGen marketing plan (branding, communications, dedicated webspace on RUSI site, promotion via partners, social media etc)
·Prepare a monthly newsletter and grow/manage all social media activities
·Organise and deliver a series of NextGen events (monthly minimum), dealing with speakers, venues, logistics, communications etc.
·Actively manage the sign-up/registrations and onboarding processes
·Organise meetings and support the NextGen Steering Group of staff and Ambassador volunteers
·Develop a funding strategy and support with converting NextGen members into RUSI members
·Pomotion of the NextGen programme to internal and external stakeholders – creating awareness, support and understanding of it’s mission
·Account management of selected existing organisation members. This includes scheduling catch-up meetings, arranging private briefings, making connections to relevant research teams, event registrations, and dealing with general day to day requests of members
·Use ReadyMembership (CRM system) to track and manage member activities whilst following an account management plan
·Nurture relationships with RUSI organisation members, working closely with the Corporate Partnerships Manager to identify opportunities to expand members level of involvement
·Identify oganisation members interests and feed these into areas of the institute that support membership
The above list of duties is not exhaustive. The post holder will be required to undertake such duties that may reasonably be expected within the scope and grade of the role, and in support of other RUSI activities/teams by agreement.
Person Specification
Essential skills and experience:
·Experience of managing promotional activities and campaigns
·Highly organised, with a systematic and diligent approach to planning, activity tracking and record keeping
·Experience of meeting and event organisation/management
·Strong communicator with experience of multi-channel marketing activities
·Account management and/or relationship management experience, preferably within a membership organisation
·Experience in managing multiple stakeholders and varying levels of seniority
·Able to work on own initiative in a small but complex organisation with competing demands.
·Experience of using CRM software – preferably ReadyMembership
Desirable skills and experience:
·An interest in defence, security, global affairs or the major challenges of today
·Ability to balance competing needs and capabilities in a productive way
·Experience of working in the not-for-profit sector or with young professionals
·Change catalyst: experience of developing new and innovative products and services in response to opportunity.
Our expectations
We expect all staff to abide by and promote our RUSI’s Vision and Values
Benefits
·25 days annual leave (rising with service)
·Additional days off during Christmas - RUSI Christmas closure days
·Generous pension contributions at 6% employer contribution,
·Access to 24/7 Employee Assistance Programme
·Season ticket loan
·Free access to RUSI's world leading programme of events and conferences, research materials and library
·Trained Mental Health First Aiders
·*Enhanced sick pay
·*Enhanced maternity and paternity leave
*Depending on length of service
Application Process
To apply, please click on the apply button and follow the instructions.
- Your CV.
- Cover Letter explaining your interest in the role and any significant relevant skills and/or experience
The closing date for applications is 23:59 on 19th July 2024.
Please DO NOT submit multiple applications for this vacancy. We no longer accept applications to our recruitment mailbox, applications received in our mailbox will not be processed.
Referrals Lead
Are you passionate about delivering excellent mental health support?
We're looking for an outstanding Referrals Lead to be the first point of contact for prospective Restore members (service users) and health and social care professionals wishing to refer clients / patients into our services. Every year, Restore works with over 500 people across Oxfordshire, supporting them on their mental health recovery journey and helping them plan for the future. The Referrals Lead plays a critical role at Restore, ensuring a professional, empathetic and knowledgeable response to all enquiries, establishing positive working relationships with our service teams and external agencies.
We are committed to creating a supportive working environment where you can thrive and grow. We invest in learning and development opportunities to ensure you can provide the best possible support to service users and continuously develop as a practitioner.
Person Specification - please download the full job spec
Essential
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Excellent interpersonal and communication skills including face to face and on the telephone
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Ability to listen, empathise and provide accurate information to people in distress
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Knowledge and understanding of mental health issues
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Ability to work effectively with other statutory and voluntary sector agencies and their employees
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Excellent IT Skills, including MS suite, particularly in the use of Excel and databases
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Excellent administrative skills, particularly in organisation, planning and prioritisation
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Experience of data inputting and the ability to keep up to date records
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Ability to manage a diverse workload and multiple priorities
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Ability to work autonomously within a multidisciplinary team
Education
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GCSE or equivalent in Maths and English 9 to 4 (A to C) or equivalent
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Awareness of GDPR
Desirable
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Experience of working in a mental health setting
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Ability to write reports based on analysis of data
Closing date will be on Sunday 7th July 2024 at midnight
Interviews will be held on Friday 12th July 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Manager
Harrogate, North Yorkshire
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Corporate Partnerships Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Corporate Partnerships Manager, you will identify and approach businesses that wish to support a Yorkshire charity and contribute to the advancement of worldwide research to find cures for cancer. You will build strong, ongoing partnerships with businesses and their employees based upon a mutual desire to help each other meet goals and objectives
Supporting the Head of Fundraising, you will develop Yorkshire Cancer Research’s portfolio of business partnerships and deliver exceptional levels of tailored engagement and stewardship.
Specifically, you will:
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Build an in-depth knowledge and understanding of businesses motivations and requirements of a charity partner. Translate these insights into compelling and attractive offers for potential charity partners.
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Work with colleagues across the charity (e.g. in the marketing and the events teams) to create offers that can be clearly and convincingly presented to businesses (e.g. Corporate Social Responsibility fulfilment, charity of the year, employee talks about cancer, team-building fundraising events, support for cancer awareness months and payroll giving).
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Oversee the delivery of events and campaigns, ensuring the needs and expectations of businesses are properly understood by internal stakeholders and can be achieved.
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Research Yorkshire businesses to identify those (target organisations) that share the charity’s values and ethos, then approach these organisations to develop a pipeline of partners with the potential to form lasting, mutually beneficial relationships.
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Meet with leaders of target organisations to listen to what they require of a charity partner and establish whether Yorkshire Cancer Research can fulfil their needs.
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Develop high quality proposals and plans to support business partners with activities that will appeal to them based upon their needs and specify the support Yorkshire Cancer Research expects so that the partnership will prove mutually beneficial.
About You
To be considered for this role, you will need:
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To have a degree or equivalent qualification in a relevant discipline, or
proven experience working in a similar role at a similar level.
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To have experience of relationship-building, preferably with senior business leaders.
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To have experience of planned and delivered activities and events for third parties.
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To have experience of working collaboratively and effectively in a matrix-management organisation.
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To have experience of listening to customers to understand their pain points and needs and developing manageable and profitable solutions to address their needs.
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To have experience of working with databases and CRM platforms (e.g. Access or Raiser’s Edge).
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To have excellent customer service delivery.
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To have excellent interpersonal skills with the ability to build strong relationships and ongoing partnerships.
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To be happy to work independently and ask for support where it is needed. Also likes to work with, and support, colleagues as part of a team working towards a common goal.
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To have excellent verbal and written communication capabilities, with an ability to use active listening skills, and write professionally and appropriately for the audience.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 16 July 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for people who will thrive in a fast paced, rewarding role helping to change the lives of young people. We have vacancies in our centres in Bridlington, Bradford and Hull.
We believe that our Graduate Scheme is one of the most exciting in the charity sector. We provide exceptional training and experience, and the opportunity to work with young people and colleagues who will challenge and inspire you.
IntoUniversity is an award winning charity that runs local learning centres in the heart of communities where the young people we support live.
Our centres provide an innovative education programme which includes: practical learning support, motivational and confidence-building activities for children and young people aged 7-18.
Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We currently have forty one centres and extension projects across England and Scotland. We have a number of new centres planned for 2023 to 2024, and ambitious plans to scale up our provision further over the coming years.
If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.
Application deadline: There is not a fixed deadline. Instead, we will be assessing applications on a rolling basis and will appoint
Start date: 29th July 2024
Salary: £27,400 per annum
Working hours: Monday, Thursday from 09.30 to 18.00, Tuesday, Wednesday, Friday: 0900 to 1730
Staff benefits:
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33 days (including bank and public holidays)
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Plus additional 2 closure days in December and 1 day in July
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Plus additional length of service entitlement (one day per year of service, up to 5 days)
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Employee Assistance Programme
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Life Assurance
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Staff in FOCUS – rewards, competitions and prizes across the year
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Interest free new starter loans of up to £1,000
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Summer working hours
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Cycle to Work Scheme
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Corporate eyecare scheme
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Employer pension contributions of 6% from April 2024
As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.
The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are.
We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
Amnesty International UK wants to inspire and mobilise more people with its message of freedom, justice and equality. To do this, we are searching for a Bookshop Team Leader with bags of initiative to run our fantastic Kentish Town shop and grow our profit, to support this work.
About the role
As Team Leader you will be responsible for all aspects of the Amnesty Bookshop on Kentish Town Road, London, ensuring that it is consistently inviting to customers, well-stocked, well-staffed and safe. This includes recruiting, guiding, and inspiring a 20+ strong volunteer team, maximising the value from donations, creating enticing displays and dealing with problems as they arise. Accountable for the shop performance, you will use your initiative, and work closely with the Regional Manager, to seek ways to grow sales and profit, reach a wider audience, and make the shop even more successful.
The role may be for you if:
- You have experience of successfully working in a fast-paced environment, juggling a very busy and varied workload.
- You enjoy a high degree of autonomy in your work and manage your time effectively to make sound decisions efficiently.
- Used to working with performance targets, you are commercial and creative in finding ways to succeed.
- You have experience of recruiting, managing and training a team of staff and/or volunteers, and enjoy creating a strong team.
- You are highly organised and can develop and maintain procedures and processes in a work setting.
- And of course, you have a good understanding and enjoyment of books.
Your strong communication, time management, commercial, and customer service skills, plus your natural resilience and drive, will allow you to thrive in this exciting role.
Do you want to use your skills, knowledge and experience to change the world? If your answer is yes, then we would encourage you to apply.
Our Commitment to you
Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us. See more details of our IDEA plan .
New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time). 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares. See more details of our benefits .
Apply for this role
We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.
To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. We are a disability confident organisation. More details of inclusion in the AIUK recruitment process can be found .
This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).
Visit amnesty.org.uk/jobs for application guidance and information on benefits and recruitment inclusion
Our highly committed Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the North East England & Yorkshire Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas and you may be required to travel at short notice for face to face meetings.
The post is part time, three days per week, working Monday, Tuesday and Wednesdays.
About the team
The team works remotely and prides itself in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in these regions, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North East & Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces, veterans and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts, or are still currently serving, and their families.
SSAFA understands that behind every uniform is a person. We are here for that person – when they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skill sets. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Closing date: 23:59, Wednesday 10 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Tuesday 23 July 2024 (remotely by MS TEAMS video link).
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
ABOUT US
PANS and PANDAS are complex neuro-psychiatric conditions which are frequently misunderstood and misdiagnosed. PANS PANDAS UK are the only charity in the UK working to improve outcomes and ensure brighter futures for people affected by PANS and PANDAS.
We provide support and information to families, and work tirelessly to inform medical practice, raise awareness, engage with medical, social work and educational professionals, and much more.
We are a small team based at home in various UK locations. We keep in touch frequently online and have a warm, supportive and positive culture.
THE ROLE
The charity is growing and as such we have undergone a small restructure resulting in the creation of this new role.
We are looking for someone to offer excellent administrative support to the charity. We see this role as being central to the smooth running of the organisation with the successful applicant seeking out and implementing processes to improve efficiency.
The Office Manager will need to be a great communicator, with responsibility for the management of the small Community Team and have oversight of the membership programme. This important role will require a solution focused, independent thinker with a flexible and agile approach, no two days will be the same.
HOW TO APPLY
Please submit your CV and a covering letter of no more than 750 words outlining your suitability for the role. .
Please note: We will not process any applications which do not have a covering letter.
Please ensure you submit a covering letter of no more than 750 words, outlining your suitability for the position along with your CV. Applications submitted without a covering letter will not be processed.
We will respond to your application once the advert has closed.
We look forward to reading your application.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Independent Domestic Violence Advocate to join the team in London, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, based from home, our office and in co-location at Northwick Park Hospital.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office in Old Street and in co-location at Northwick Park Hospital. As a Hospital Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims to increase safety and reduce harm
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse
- Be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute staff across the hospital
- Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key
Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.
You will need:
- knowledge of help-seeking barriers and support needs of victims of domestic abuse
- an understanding of domestic abuse & it's impact
- knowledge of risk assessment, safety planning & risk management
- Understand safeguarding issues & the legal responsibilities surrounding these issues
- experience of direct service delivery to vulnerable people
- good communication, negotiation & advocacy skills, both written & verbal, able to interact with a range of agencies and individuals
- strong crisis management skills, able to deal with stressful & difficult situations
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Community spirit. Ceaseless ambition. Passion that just keeps growing.
FACE TO FACE FUNDRAISERS (CANCER RESEARCH UK)
Salary: £25,000 - £28,000 + (including paid travel when working out of London)
Location: Will be working in shopping centres, train stations and other locations throughout London and surrounding areas (ideally, candidates should be based within London or the surrounding area)
Hours: 35 per week
Positions available: 3
Contract: Permanent
Closing date: Sunday 14 July 2023, 23:55
Interview Process: Please fill out your work history, and answer a short application question. If you are selected for interview we will invite you to a recruitment day at our head office in Stratford E20 1JQ on Friday 19 July between 10:00 - 15:00 so you will need to be available on that day. You'll meet the team, hear more about the role, there will then be a short task and interview.
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
Do you have a way with words? Do you thrive in an environment where you get to speak to different people all day long?
Join Cancer Research UK as a field-based Face to Face Fundraiser. You will be inspiring the public to become regular financial supporters of our life saving research.
It's a fun working environment where you can work in London and the Southeast to support one of the UKs most trusted brands. There is lots more too; 25 days holiday + flexible bank holidays, sick pay and lots of development opportunities.
Cancer Research UK is the worlds leading cancer charity. We are committed to 3 in 4 survival by 2034 . Our Face to Face Fundraising team bring in circa
10 million pounds for the charity each year, so this is your chance to really make a difference.
We are looking for candidates who love speaking to people on a daily basis. You will be self-motivated, passionate and enjoy using words to persuade and inspire. It's also a great chance to improve your communication skills, up your confidence and discover a talent you never knew you had.
What will I be doing?
Engaging with the public at stands in shopping centres and inspiring them to make regular donations via Direct Debit
Working as part of a team of fundraising experts
Sharing engaging and inspiring stories regarding Cancer Research UK progress and goals
Being responsible for setting up your stand and working environment in private site venues
Representing CRUK with the highest level of professionalism, treating the public fairly and with respect.
What skills will I need?
Excellent communication skills and customer experience with confidence in speaking to the public
Strong interpersonal skills with the ability to build rapport quickly and influence others
An ability to work under pressure
Experience of delivering and achieving targets in a customer-related environment or similar
Strong resilience to handle negative objections
Experience in a fundraising role will be beneficial but is not essential.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Are you a creative Social Media expert ready to make an impact? Do you want to use your Digital Skills to support a meaningful cause?
Charity People are partnering with a global church and charity dedicated to social action. It provides a range of services, including disaster relief, homeless shelters, addiction support, and community programs. Its mission is to offer practical assistance and spiritual support to vulnerable individuals and communities, promoting hope and transformation.
As a Social Media Officer, you will be pivotal in promoting the charity's mission and enhancing their online presence. You will lead strategic social media content creation and campaigns, manage reputation, and collaborate with various teams to ensure consistency in their messaging.
Location: London, hybrid 2 days per week in the office
Full time: 35 hours per week
Duration: 3 months
Pay: £19.23 per hour plus £2.32 per hour holiday pay
You'll work within the Digital Communications team to deliver strategic campaigns on corporate social media channels. Responsibilities include strategic content planning, comment management on Twitter and LinkedIn, and implementing cross-team awareness processes. You'll handle social media policies, monitor and respond to digital crises, and produce engaging content. Collaborate with the fundraising team and other departments for consistent messaging, review social media infrastructure, and monitor performance using analytics tools. You'll also identify target audiences, manage influencer relationships, and stay updated on platform technologies to share insights with the team and develop online resources.
You will have:
* Extensive experience in creating, editing, and producing cross-platform content.
* Proven track record in implementing social media content, policies, campaigns, and evaluations.
* Skills in photography and video editing for online channels.
* Experience in developing and maintaining relationships with online influencers.
* Strong copywriting and copy-editing skills.
* Excellent interpersonal and customer service skills.
* Experience in managing reputational issues on social media.
* Ability to manage paid social campaigns and content, including Business Manager
* Proven experience in providing training in digital communications.
* Willingness to work flexibly, occasionally out of office hours, and travel within the UK.
* Experience of using Canva and Brand Watch social media scheduling tool.
Desirable:
* Digital fundraising experience and/or experience working in the charity sector.
* Qualification or equivalent experience in digital communications or public relations.
How to Apply:
If you are interested in this opportunity, please apply without delay as we are reviewing applications on a rolling basis. There will be a short task and a virtual interview as part of the interview process
Closing date: 8th July at 9am
Interviews: Thursday 11 July and Friday 12 July
Start: week commencing 22nd July
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
ID: 1223 Facilities Manager Central, Facilities Department
Salary: Starting at £36,477 FTE per annum to £40,699 FTE per annum
Grade 4 point 29-33 - pro-rata for part-time hours
Location: Ideally based in Hertfordshire, Buckinghamshire, Bedfordshire, Cambridgeshire, Essex or Greater London (north) with the ability to travel within this region.
Hours: Full-time (37 hours per week) or open to part-time (22 hours per week)
We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the period 3-9 months after the role begins, travel to an office base in the above listed regions will be required 2-3 times per week. Before and after this period of time, we are open to this role being home-based or hybrid working. This will be discussed in more detail with the successful applicant.
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
The Facilities department manages all Assets and Estates that Family Action own or lease across the whole organisation, overseeing all the 165 services across England, addressing all issues with hardware, networks and buildings.
Are you an innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? Are you a motivated and passionate Facilities Manager? If so, we want to hear from you!
Reporting to the Head of Facilities, the successful post holder will be responsible for the management of Facilities Assets and be responsible for the implementation of Health and Safety and environmental management in Family Action’s Central region (approx. 40 sites). You will also support with our assets across the whole of the charity, including supervising some external contractors. You will be a confident communicator who is able to work under pressure, achieve targets and meet deadlines, and be comfortable working in a small team environment where priorities can change at short notice.
Your skills
You will have a strong track record in delivering Facilities Management and a focus on quality, performance, safety, welfare and management controls. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key internal customers, while developing partnerships that will continue to evolve and effectively meet the needs of the charity and every service user we support.
Main Responsibilities:
•To supervise the performance of external contractors for minor and major project work.
•To monitor the Family Action contracts, including the payment of invoices and budgets.
•Assisting in the procurement of necessary services such as M&E, security and telecoms.
•Collaborate with relevant stakeholders and suppliers through meetings and KPIs.
•Conduct Health and Safety site audits to a schedule across the central region.
•Support project managers with risk assessments and advise regarding their H&S system.
•To work closely with the Head of Facilities to develop corporate services for the region.
•Help develop the Facilities departments’ JWA (SLA) and regional measurables reported.
•Assisting with planning and undertaking major repairs, refurbishment and maintenance.
•Help continue to develop central procurement of services, equipment and goods and negotiating terms in liaison with the Head of Facilities.
Main Requirements (for details check the job description and person specification):
•Member of IWFM to at minimum at Affiliate level (or equivalent).
•Trained to IOSH Managing Safely Level.
•Good working knowledge of standards and legislation as applicable to Facilities Management.
•Broad understanding of Telecommunication systems including VOIP phones, smartphones, and networks.
•Experience of delivering small site relocation projects.
•A friendly, helpful, and welcoming manner as well as excellent written and oral communication skills.
•Ability to deal calmly and efficiently with difficult situations both on the telephone and face to face.
•Willingness and ability to deal with emergencies.
•Experience of setting up and running office systems, maintaining records, and collating statistics.
•Experience with Office 365, One Drive, Outlook, Word, and Excel.
•Ability to organise own work and time, using own initiative and recognise matters that require urgent attention.
•Experience of working within a team providing a service to others.
•A commitment to the aims, objectives and ethos of Family Action including its equal opportunities policy.
•To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
•To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety, and welfare.
•To work flexibly as may be required by the needs of the team and carry out any other reasonable duties as required.
Benefits:
•an annual paid leave of 30 working days plus bank holidays.
•up to 6% matched-pension contributions.
•flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
•enhanced paid sick leave and paid family leave provisions.
•eye care and winter flu jabs vouchers.
•cycle to work scheme.
•investing in your professional development with ongoing quality training and career development opportunities.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect
Closing Date : Monday 8th July 2024 at 23:59 (midnight)
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Andrew Millard, Head of Facilities: see Family Action job advert for email address
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
The client requests no contact from agencies or media sales.